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Joshua P.Customer Reviews for U-Haul Moving & Storage of Carol Stream
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Good service and nice people
Craig D.Nick was so nice and helpful with all the questions I asked!!
markita M.Bailey was super nice and really appreciated working with him.
Dario F.Nice people very helfull
Daniel C.The truck we rented was not in good working order. On our trip back from the city thr engine lights came on. The vehicle was over heating. Scary experience. I received a small discount, def not enough to excuse the horrible experience.
Kathy S.Exceptionally clean I believe the gentleman's name is Bailey very helpful
ROBERT G.Muy buena atención excelente
EDGAR B C.I get great service from this location. Quick and efficient, great people there!
Roland M.Very good job
kirankumar P.everything it was excellent thank you again
OMAR V.None
Thomas W.The employee who helped me rent the pick up truck was informative, helpful, professional and friendly. Answered all of my questions well and patiently. Bailey was the employee who was working that helped the process go smooth.
CARRIE L.Great Staff.....Friendly.
Brian M.The staff was super friendly and helpful when I picked up and dropped off the trailer. It was a great experience. Thanks!
Patrick C.Great store. Great staff
joe W.This was the best U-Haul location I have ever been to. Great service, organized, and efficient.
John L.$93 for 3 hours
Carlos G.Elbert G went over an above trying to deal with a snow buried trailer. Thanks
BRENT B.I had to help dig the equipment out of the snow. UNACCEPTABLE! Plus your 4X8 trailer only has a 43 inch opening. Thus it isn't four feet!!!
Steven C.Bailey was extremely helpful and courteous.
Paul D.Tell your employees to please when it snows to at least take the snow of the windshield I got their and my truck was on next to a mountain of snow so I couldn't even get out without going over that mountain the back of the truck was frozen my blankets were not in their when I opened the truck would not recommend
Diego G.The manager and staff were extremely helpful and friendly.
NICHOLAS A.Everything was perfect, thank you!
Michele K.To be honest, I think having a paying customer take pictures and go through a process for the next customer is backwards. That should be 100% on the business. I'm renting it, paying the extra insurance, filling up the tank to the required line and I have to setup it up for the next customer. It's the businesses job to review it. The people working at these places aren't as busy this time of year. Give the workers more to do. They're getting paid and Customers are doing what should be their job. I really enjoyed the entire process except that one. God bless and love to whomever reads this!!
Derek S.Everything is ok, the price is good. The truck is in good condition. The parking in the location is very tight maybe someone and me can have a trouble to park.
Victor G.My service person was thorough and efficient. Excellent rental experience.
Peter W.There was so much disinfecant sprayed in the cab that it hurt to breathe. The drives floor mat we extremely lippery from it. Kept loosing my footing when trying to get in the truck.
Elizabeth C.The truck roof leaked, so my boxes got wet with the rain. Your app and website SUCK. Loading time - when it actually loads at all - is terrible. I was trying to do the after-hours drop off for over 20 minutes because I couldn't get the app or website to load through. But the people at this location were great. Friendly and helpful!
Tyler B.Trailer door opened while driving down major arterial road. I had to tie the latch closed or use my own lock to ensure secure travel.
ANDREW M.Arun at the Carol Stream, IL location was so helpful. The other gentleman at the Bartlett, IL (???) Location who made our reservation was great as well. We will definitely use ur company when we need ur products in the future. Tyvm! -hb
Honeybe B.Need pick up trucks with bed liners …
Noel M.The online booking process needs work. It doesn't confirm that you made the reservation. At the point it should tell you the reservation is booked it goes to a mostly blank white page. It said error or something similar at the top of the page.
Gene W.I would recommend to family members
Bruno S.Quick and easy.
Phil C.DeShawn was very helpful & knowledgeable. He has great customer service skills and explained everything thoroughly with the gas fill up. Appreciate his kind demeanor!!! Excellent team member
Samantha M.Only problem was the furniture pads. He told me to grab them on the way out. I told him I didn't request or need them but he said it was included. I thought he meant in the $19.99 price, so I grabbed them. Upon returning them unused, I found it was "included in the contract" not in the base price, but they couldn't remove it even though clearly unused. Would have been more proper to ask me first, not assume or at least when I told him at pickup that I didnt need them, he should have corrected it then. Real bogus move...and that they couldn't/wouldn't correct it at drop-off.
MARK U.Great Service!! Would recommend to everyone
roland M.Rented on 11/13/2023. Drove the vehicle 24 miles total and put in 6 gallons of gas immediately before returning and was his for a fuel charge for 3 gallons. Ridiculous. I rent several times a year at this location and always bring the vehicle back with more fuel than when I got it.
James S.Maybe a sign pointing to the office. The old office was closed, so I thought you had to do it all with the APP. Your app sucks. There was no response to the sign in process. I went to see where the key locker was, and that is when. I saw the office. The employee who got my truck all signed in and did my paperwork was outstanding. Very friendly explained things and had a positive attitude!
Robert S.Shaun made the customer service pleasant and my experience smooth
Katherine R.It was such a great experience. Deshawn was so friendly and pleasant, he even helped scrape the frost off the truck windows. Great customer service.
Nicole W.I had an issue the last time renting from this location with the equipment I reserved not being there and had to go to a different location. This was not the case with this rental. If, as a customer you are promised that the equipment you need will be at the same location to pick up as the location you reserved it at, it should be there. Again, this was not a problem this time. Everything went very smoothly. The representatives I worked with at pick up and drop off were excellent.
john C.Great people work here and great variety of trucks
LUIS M.Always a great experience with the staff at this location
James S.I have my own business and I have tried many local truck rental /storage locations and never too happy with one until I tried U-Haul Moving & Storage of Carol Stream. Trucks are always clean and in great working condition. The storage units are always clean with easy to use over head doors. But a big reason I have continued to use U-Haul Moving & Storage of Carol Stream for years was because of Catherine the mgr. When I heard she left U-Haul Moving & Storage of Carol Stream I thought I might have to find a new provider. I met the new Mgr DeShawn and I could hardly believe that he surpassed the great service I have received for years from Catherine. In today's world this level of knowledge of the job, friendliness, and a true desire to help is almost non existent! I highly recommend Mgr. Deshawn and U-Haul Moving & Storage of Carol Stream!!
BRIAN K.This is the second time I have rented at this location and the customer service is always great. Would recommend this location over any others.
Rosarie J.You should reward your employees.. and also start a customer loyalty program
Jonathan P.Friendly
Ken M.Great service and quick
Evaristo M.Everything good
Rogelio M.great experience friendly and helpful staff great location plenty of room to load and unload
marcus T.The young man that assisted me was very courteous and professional.
David G.I had a U-Box, no opportunity to see a storage room. Box was fine, lock was intact.
Dawn B. | Overall Experience