Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I went to go get my property out of storage and all my belongings was ruined with rat urine and rat feces. I have called the manger numerous of times and left messages about my property and he NEVER called me back. I WOULD NEVER RECOMMEND UHAUL TO NOBODY.
Dayana Lewis
|
Overall Experience
Rating:
1.0
The website says 24hr access but that’s a lie, no where does it state you have to first pay to have 24hr access to YOUR belongings but you also have to have the GM assign it. So in my case, the place closed at 10pm leaving me with 2 car fulls of my belongings. I think it is absolutely absurd that a person, who pays for storage, has limited access to their belongings!
Erica Osborne
|
Online Move In
Rating:
3.0
Customer did not leave a comment.
Tammara Kirkman
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
RICKY TURNER
|
First Impressions
Rating:
4.0
The location was not the greatest. i initiated the use of the storage unit before the opening of the unit in Trotwood,OH which was more convient to me . I've moved my items to Trotwood OH which works better.
Valerie Nelson
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
DAWNE PICKETT
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Monica Tooson
|
Online Move In
Rating:
1.0
Customer did not leave a comment.
John hogan
|
Overall Experience
Rating:
5.0
Very courteous and polite! Well rounded team and I appreciate their support
Mike Campbell
|
First Impressions
Rating:
5.0
Access into the facility is very complicated and frustrating
Trina Anderson-Banks
|
Overall Experience
Rating:
1.0
I am very displeased with this U-Haul location the representative who was working on January 18 around 7pm, should be fired immediately. The store clear who helped me out on 01/19 should be promoted. Never have I been so embarrassed in my life. I’m ready to file a complaint with the BBB and Yelp.
lieko blackwood
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
DEBRA CORBIN
|
Overall Experience
Rating:
1.0
The unit had rat droppings on majorly of our items, had to throw them away!
John Jackson
|
Overall Experience
Rating:
2.0
Access code didn't work until 24 hrs after they took my money. Tried contacting property manager and told to keep trying until code works. Will be moving out after initial paid month is over.
Michael Terrell
|
Online Move In
Rating:
4.0
Customer did not leave a comment.
Starnasia Groves
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
Jacqueline Williams
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
nathan taylor
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Tonya Lewis
|
Online Move In
Rating:
4.0
Customer did not leave a comment.
SHARI GANNSPEARMAN
|
First Impressions
Rating:
3.0
I didn’t see where it was an option to do 24 hour so I can only go through certain times and I feel like that should’ve been better mentioned
Riley Brown
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
Annie Rumph
|
Online Move In
Rating:
5.0
The GM was very cool and transparent.
JEVON THRASH
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
Coriyon Davis
|
Online Move In
Rating:
5.0
Need to spray facility a least one of months for roaches. A person can spray there area but it doesn't help. If the hole area is infected. otherwise everything was good.
veronica chambers
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Deborah Johnson
|
Online Move In
Rating:
2.0
Road side assistance needs to be MUCH quicker. The equipment shouldn’t malfunction. There should never be a time I have to sit and wait hours because I can’t close your stupid cabin door. Super unacceptable! The latch lock to the door got stuck in the track and I could not secure my items while I drove from one location to the other. Called road side assistance whom had a wait time to answer my request and then gave me a 90min turn around time. In addition to that mishap your non-traction tires got stuck in the mad costing me another $230 just to get your dumb truck out smh
Sara Grundy
Rating:
5.0
Customer did not leave a comment.
JUDITH LYNCH
|
Overall Experience
Rating:
1.0
My cellphone was dead so I couldn't return the rental online while there. I dropped the truck off prior to 8 pm. I'm filing a complaint with the BBB
Shanata Cosby
Rating:
5.0
Customer did not leave a comment.
Benjamin Niramure
Rating:
5.0
Nothing, keep up the good work.
Aaron Dorsey
Rating:
5.0
From start to finish, from pick up to check in, was easy and well done. The customer service was spot on and helpful. Thank you!
timothy chafins
Rating:
5.0
Customer did not leave a comment.
Albert Becker
Rating:
5.0
Customer did not leave a comment.
annette anduze-rollins
Rating:
1.0
There should be more than one employee covering this location in case one has an issue and will be late or absent. The clerk was very late, causing my move to start late. In addition I had to pay the movers (set up through UHAUL) for their time while they waited for me to show up with the truck.
Anita Calahan
Rating:
5.0
Thank you.
nakisha mccoy
|
Overall Experience
Rating:
5.0
Very polite and professional service.
Homer Price
Rating:
1.0
Have a better working vehicle
And better customer service
derrick hagger
Rating:
5.0
Customer did not leave a comment.
Sky Kornegay
Rating:
1.0
Change the representative. He was rude and nasty. He failed to add the equipment charge on the initial order. He failed to then load the dolly on the vehicle. Further, he walked the previous customer to their vehicle. He SANG whistled and hummed the whole time when checking my vehicle back in like a petulant child. I spoke to him with the same tone with which he began speaking to me.
He was awful and probably the reason that location should CLOSE
Tasha Millerton
Rating:
4.0
My compliments to the facility, ease of pick-up/drop-off, and courtesy of the manager at this location. My only concern: Everything worked as expected except the ignition switch, which I had to "wiggle" multiple times before the truck would start (yes I held the brake down, moved the steering wheel, etc.). This happened from when I first picked up the truck (I thought maybe I had the wrong key) and every time to start. I strongly recommend repairing the ignition switch on this truck.
Jose Camberos
Rating:
3.0
Customer did not leave a comment.
Takeyia gregg
Rating:
5.0
The staff was really friendly and got me in and out very quick
Ebony Johnson
Rating:
4.0
All service rendered was done above average. It was experdited with expertise. Thank you so much.
Betty Mclemore
Rating:
5.0
The gentleman that provided our service was excellent. He was very helpful with accommodating the additional time needed to complete the move.
Angela Thornton Hayes
Rating:
1.0
Truck was fine customer was awful
INGRID EDWARDS
Rating:
3.0
Customer did not leave a comment.
DANIELLE DIXON
Rating:
5.0
Customer did not leave a comment.
DIANNA SMITH
Rating:
3.0
Customer did not leave a comment.
KATHRYN MAHANEY
Rating:
3.0
Tell your customers that they have to be on site with "location services" turned on (on their phone) to do the online return process. Also, warn them not to return the keys until the return process is finished online. This whole experience was a nightmare that could've been avoided with better communication. Also, uhaul's online services are VERY CONFUSING. Not user friendly AT ALL!
Amber Carter
Rating:
5.0
Customer did not leave a comment.
Betty Williams
Rating:
5.0
Everyone and everything was really good.
Joan Clarence
Rating:
5.0
Customer did not leave a comment.
Zhanell Poole
Rating:
5.0
Customer did not leave a comment.
Aaron Tharpe
Rating:
5.0
Customer did not leave a comment.
AMON SMITH
Rating:
4.0
You're doing just fine.
Lois Mcguire
Rating:
5.0
Customer did not leave a comment.
Danielle Freeman
Rating:
5.0
Customer did not leave a comment.
Derrick Stephens
Rating:
5.0
Only problem noted, was having trouble logging in on website to return vehicle. Overall, the staff were friendly and professional.
REINA BARNETT-HOLLIDAY
Rating:
5.0
Customer did not leave a comment.
WILLIAM BACK
Rating:
5.0
Service and equipment was 100% on point, no improvement needed.
Ray Leon
Rating:
3.0
we got there at 9am and had to wait 25 minutes to get our truck only to find out that the truck 26ft we reserved had not been returned. therefore i had to get a smaller one and make more trips. i would have appreciated a phone call or something for the inconvenience.
Aaron Gagnier
Rating:
4.0
We dropped the truck off Saturday night and put key in the slot
donna candler
Rating:
5.0
Customer did not leave a comment.
Keldon Small
Rating:
2.0
The 17” was extremely rough to drive. It needed severe maintenance to it. It also wasn’t thoroughly cleaned out.
JACQUELYNN FISHER
Rating:
5.0
Nothing, the staff were friendly and welcoming. All of my questions were answered and everything was thorough. Great job!
Tracie Craft
Rating:
5.0
Customer did not leave a comment.
Damien McDougal
Rating:
5.0
They were very friendly and helpful
JENNIFER GODDARD
Rating:
5.0
Customer did not leave a comment.
Jeffrey Noble
Rating:
5.0
Staff is very knowledgeable and friendly.
Philip Seabrook
Rating:
5.0
Customer did not leave a comment.
Price Cathey
Rating:
5.0
Customer did not leave a comment.
William Hamblin
Rating:
3.0
I did the 24/7 rental but still had to go inside to get the key. Once again I couldn't find the drop box for after hours return.
KEITH COSBY
Rating:
5.0
Customer did not leave a comment.
CARLEEN FISHER
Rating:
1.0
It is completely unethical to charge additional days for equipment return on the day of the contract. The employee told me it was alright to just leave the equipment 5 minutes after closing. I was charged a late fee AND an additional day rental, even though I had permission through the employee and customer service.
Thomas Kehr
Rating:
5.0
Customer did not leave a comment.
Chris Little
Rating:
2.0
No one was at the facility when we arrived for pick up. We had to cancel our reservation and reschedule for Wednesday June 10th. Again no one was at the location so we had to go to Salem and Gettysburg for a truck pick up and pray that someone would be at 3936 Salem so we could rent the storage unit. It was a very bad experience from June 6th until June 10th.
Jhanera Hall
Rating:
5.0
Everything was Perfect!!!!
Sharita Frazier
Rating:
5.0
Customer did not leave a comment.
Kristie Mcknight
Rating:
5.0
Staff is awesome!!!
Kristin Young
Rating:
5.0
One big issue... the truck didn't have a full gas tank. I was told that this is a standard practice. I had to purchase gasoline by estimating. I don't think this is a fair practice since I was willing to pay to refill the tank after my use. Thanks.
Douglas Miller
Rating:
5.0
Customer did not leave a comment.
Valerie Melson
Rating:
3.0
Customer did not leave a comment.
Josephine Taylor
Rating:
5.0
Customer did not leave a comment.
LaToya Coleman
Rating:
5.0
very satisfied
Michael Williams
Rating:
5.0
Customer did not leave a comment.
Rose Jones
Rating:
4.0
Customer did not leave a comment.
Princie Fuqua
Rating:
5.0
Stephen was very pleasant and helpful. Excellent customer service
Kimberly Rice
Rating:
5.0
I do not like the fact of taking a picture of my ID
John Pennix
Rating:
5.0
Nothing everything was great!
Jasmine Hoosier
Rating:
5.0
It's all good
Chris Shepherd
Rating:
5.0
Everything was good
Rondale Drain
Rating:
4.0
Continue your good work.
Vonda Ford
Rating:
5.0
A single employee in this location seems dangerous to the employees safety. Also having a single employee tends to leave areas of the business not managed and subject to possible loss. Customer service from your representative from this location was outstanding and a great example of what is wanted in an employee!!
Mark Chaney
Rating:
5.0
Customer did not leave a comment.
George Hollowell
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Porter Harris
Rating:
5.0
Customer did not leave a comment.
Thomas Jones
Rating:
5.0
Avery time I rented anything from U-Haul, I got A-one service and anything I had to rent. from the one on Salem and Gettyburg location.
Cora E, Crenshaw
Cora Crenshaw
Rating:
5.0
Owner was very professional and helpful.
Wayne Whitmill
Rating:
1.0
I was not told to check my check in by phone. I brought the truck back at 8:00 Am per the contract time. I was charged a 23 after hour fee. The manager stated it was my fault, because the store was closed. Again I followed the check in instructions, I placed the key in the lock box. He stated some one could have fished it out the lock box and stole the truck. Which was parked in its assigned place. I will think long and hard before using uhaul again
Tanisha Richmond
Rating:
5.0
Customer did not leave a comment.
Stephen Long
Rating:
5.0
Customer did not leave a comment.
James Campion
Rating:
3.0
I thought that the rate that I was charged would allow me to keep the truck for 24hrs. I told the agent that I should be done in 4hrs, but unforeseen circumstances forced me to have it longer. I didn't realize that I could've been charged for an extra day just because I went over. In short, if the rate is not for a 24 hr. period, then it should be communicated. Also, the guy was rude when I returned the truck. I will probably go elsewhere to rent a truck.
Charles Davis
Rating:
4.0
I had asked to have them call me and use my credit card but they charged my son in law when he came to get the truck. He was doing me a favor . I reimbursed him but it wasn’t how I had asked it to be handled
joe dodson
Rating:
3.0
Customer did not leave a comment.
Nayiasha Taylor
Rating:
4.0
Customer did not leave a comment.
Kelvin Judkins
Rating:
5.0
Customer did not leave a comment.
Teresa Wilkinson
Rating:
5.0
When I reserved a U-Haul online they sent me to to a location , that I passed by one to get to tge one they sent me too .. Also there are some other local ones that were not even given to me as and option to reserve at .
Ginger Mccracken
Rating:
4.0
Customer did not leave a comment.
Markeyta Brown
Rating:
5.0
Good place. Good prices. Good service. In and out. Highly recommend.
Amber Bullock
Rating:
2.0
Money hungry and a fee before my time to pay on the date. Rude will never use your place for storage again.
garrett mason
|
Overall Experience
Rating:
5.0
Great customer service
Tiona Christian
Rating:
3.0
Customer did not leave a comment.
Shron Flowers
Rating:
4.0
Customer did not leave a comment.
Stephanie Mcdonald
Rating:
5.0
Customer did not leave a comment.
Larry Kennie
Rating:
5.0
Customer did not leave a comment.
Rebecca Oquinn
Rating:
4.0
Not the best of locations for a 1 AM drop off, or any time for that matter. The guy at the counter was friendly and professional. The key return slot is damn near impossible to find.
Bill Edgington
Rating:
4.0
Customer did not leave a comment.
Kamille Harris
Rating:
3.0
Customer did not leave a comment.
Ashley Marcum
Rating:
3.0
Customer did not leave a comment.
Andrea Perkins
Rating:
4.0
Customer did not leave a comment.
Steven Lewis
Rating:
5.0
Customer did not leave a comment.
Ericka Rountree
Rating:
5.0
.
Glenda Jordan
Rating:
5.0
None
Brian Leslie
Rating:
4.0
Customer did not leave a comment.
Carl Price
Rating:
5.0
Customer did not leave a comment.
Debra Lamotte
Rating:
2.0
Miscellaneous charges on my account. I’ve been charged differently from what’s showing on my receipt
Daleshay Sims
Rating:
5.0
Customer did not leave a comment.
Kenneth Wilson
Rating:
5.0
Excellent customer service. Staff is patient, courteous, and knowledgeable. They went above and beyond for me.
Nalisa Thomas
Rating:
5.0
Customer did not leave a comment.
Aaron Brown
Rating:
4.0
Matthew was very nice & helpful
Faniethia Beach
|
Overall Experience
Rating:
3.0
Thank you
Anthony Ellis
|
Overall Experience
Rating:
4.0
my only complaint is there is one person working and they have to leave to show another customer something. it took a while to get waited on
April Williams
|
First Impressions
Rating:
5.0
Very respectful and friendly
Annie Adams
|
Overall Experience
Rating:
5.0
Service was very respectful,fast had no problem explained rules and policy
Annie Adams
|
First Impressions
Rating:
5.0
Na
GENALE BROWN
|
Overall Experience
Rating:
5.0
Manager and staff was very professional .
Barbara Davis
|
First Impressions
Rating:
2.0
I was given the wrong information on several different occasions
Dalora Heard
|
Overall Experience
Rating:
5.0
The staff is absolutely amazing. They all deserve raises; my grandson is a very busy an Matt keeps him very entertainted. We only closed storage units because we no longer live in neighborhood.
DEJANARRIO LUMPKIN
|
Overall Experience
Rating:
5.0
Great service
Concetta Starks
|
Overall Experience
Rating:
5.0
The uhaul staff are knowledgeable, friendly and very professional. They were very helpful in all phases of my
Moving and storage
John Barron
|
Overall Experience
Rating:
5.0
The facility was very clean and smelled clean. The staff was very helpful and polite.