Customer Reviews for U-Haul Moving & Storage of Hialeah
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of U-Haul Moving & Storage of Hialeah
No waiting time fast an easy and very courtesy??
Have associates that are customer service orientated, and engaging. It Seemed that I and others customer there that day were a bother. If they were not in such a mood to dismiss me I would have purchased some moving supplies there rather than driving to a box store.
The boys that work there did not know how to rent a vehicle so I had to wait a long time to get my vehicle when I finally did the lady was nice and courteous I can see why the boys are only there to clean things or two make sure that the vehicles are returning timely and have a full tank of gas some of them were more knowledgeable than others some of them didn't want to help at all I didn't make an effort to try customer service on the end of the day I was poor but I understand exactly why
I did the reservacion on line and it say that marking the drop off location was optional but when i printed the resevation it say that the drop off location was the same as the pick up so i went there the day before to make sure thet everything was fine and i was told that yes, everything was ok and thd lady ask and gave me info about the different location on Tampa to drop off the equiptment only to be told the next day a all different thing and be charge more than double the amount that i was going to pay originaly. Very bad experience on this day .
All the workers doing well.
I had a great experience and will continue to return and rent here at this location.
the unit i reserved on line was not available at time of pickup
Siempre muy buen servicio
I was given a hand truck with bad wheels
I had a reservation for 10 truck and additional dolly and they didn't have the dolly thanks to this people my back is killing me..
Excellent customer service
Karla was great and each time I go it's easy friendly and convenient
Customer service representative was fast in locating a truck for me ,very kind and professional .
Received great customer service fron Carla
My only comment would be that is was a very long time to helped in the morning. After conversing with clients in line, they said it was always the same thing
Everyone was very helpful. I know I can depend on UHaul for all of my future moving needs.
The facility is well maintained and the staff very helpful. It was an excellent experience. Thank you128516128516
Love carla hernandez. Great smile service. Loved it.
DONT HANG UP ON CUSTOM AND CHARGE FOR FUEL WHEN JUST FILLED IT UP BEFORE I RETURNED IT
Great service pickup drop of beyond easy
So I get the location to pick up my rental. The location it's full of car and next to the building its and open space with no sign no where saying no parking. So I parked there. Go inside make the line. Like 5 min later a gentelmen come is saying to move the truck and put it somewhere where. I go see if the truck it's blocking and it's not. So j go back inside and he fallows me. Telling to move it because a truck it's going to hit it. I told him I will move it ones am done. So the guy la tell the lady's that work there not to rent me anything.
The lady does rent it to me she was really help full. But he was not he made a show in front of other customer. Come to find out it the manager of uhaul Andrew lambuca.
My name it's Robert Rios number 786-304-5306 if any question pls call me ty
i was charge a cleaning fee and i return the truck clean, the manager said i had to pressure clean the truck and nobody told me that before i rented the truck. i was very unhappy with that. it cost me $25 extra.
I want thank the manager because they dont have a vehicle in the stock according to the system, and he found one for me
The dolly I rented to transport my vehicle was horrible . I couldn't back it up with the vehicle on .
During my rental i was sent to a location that did not exsist i tried to return the uhual and there was no customer service representative available at the location to guide me on how to get to the destination. Horrible experience wasted alot of money driving around trying to find a location that seemed to be off the map
parking was a little difficult due too few parking spaces.
lot Guy Jose Martinez made the returning of the trailer a great experience. thank you
Good & quick service. Girl in the front was cute as well.
Everything was perfect, truck was clean and ready on time. Staff was kind and friendly.
Overall a very good experience
Truck should have never left the lot it couldn't be driven more than 60 miles both front tires were bad as well as a couple of the boxes a lot of glass broke because it was rattling
Was good , I find what I looking for.....
Excellent, thank you very much.
hi, this time we did not get a full tank of gas at pick up.
Didn't pick up the equipment here I picked up and dropped off in the same location
Next time when a customer adds more of gas then the one it was rented as Uhaul should give a credit and not be such a thief
Excellent service, the best. thank you very much.
Adela was extremely helpful and attentive. Unfortunately I could not continue renting a space there as the hours are not convenient.
Great service everyone was very helpful
Very disrespectful then I tried to get in touch with the manager he will not answer his phone tried to call the president did you answer the phone thank you
Nos dicen un precio y después es otro ,tuve que ir a la oficina varías veces a quejarme por problemas
Para mí todo es satifactorio.
Very professional and fast service
was less miles that they give.
I left 1/2 tan gasoline and no reinburst for gasoline.
that not nice at least 10.00. anything .
The on line reservation does not save time, not even the "check in". I did online reservation and check in, and all that i entered was reentered at the time i was on the facility. Adding to that the computer crashed and all had to be done again. The counter representative commented that they needed to double entry everything as a check procedure, so why use the online procedure? The online procedure works only to make sure the equipment is available, rest is just nothing. Haven't visited another location to compare, but the employee comments don't make me have hopes it will be different. You should turn off all the stuff that doesn't work and leave the basic on so customers don't expect something advertised.
I made a reservation online for a small trailer. When I arrived to the place 30 minutes after the reservation only one attendant was at the phone and with customers at the same time. I was waiting more than 25 minutes while other person was waiting on hold on the line all that time as well. The computer system was so slow that my contract was a nightmare to print. The trailer had a problem with the lights and was me who notice it because the employee don't even border at checking the lights, when I said the lights were not working inmediately he blame my truck but with a different trailer everything turn just fine. When I drop off the trailer nobody check it, an employee just point me were to drop it and that's all. Very unprofessional.
It always took 2 to 3 pple to help me due to a language barrier. If you get there the morning of your due date, you find a lock on your storage. I thought it was if you were PAST DUE, not due.
AWESOME experience w/Andres. Extremely attentive, super helpful, very accommodating to needs- gave all space we needed to transfer stuff and re-pack. 200 characters not enough to describe, and thank
Doris was a GREAT help and very friendly and knowledgable.
the guys where amazing and great help !!
Excellent service, friendlynes at its best
Very good in general. Just that sometimes they have only one employee in the counter and the line of customers waiting is too long!
The unit had a roof damages and the rain went in the unit and damaged somethings.
My storage had a lot of cockroaches and eggs!
Needs personal in the office and the outside, only one person attending, specially in weekends when it`s more people coming.
I used this place in the past and will continue in the future! Great people and great place:
Facility level of service: Excellent
My Experience: Very pleasant
Mostly good experience, I did have a problem with a phone experience which I know wasn`t anyone at the Hialeah facility.
I always recommend u-haul,for years is been given excellent service secure and rates thank you
I always recommend u-haul,for years is been given excellent service secure and rates thank you
Gas tank was full on f attendant insisted not on F.
A rip off. Will never go here again
My unit had mold and was wet and the roof was all bent/dented all my furniture got ruined and full of bugs
very helpful in finding a unit on New Year`s Day after i had been 3 other locations
I rented 2 storages at this location and it was perfect. Thanks the manager Mr Martin Rodriguez, and customer services Doris Ruiz who is very nice and patient. I recommend this place, you are the best
We moved to another storage facility that has more hours of access. The personnel have always been great.
Very satisfied with my experience, rverything was real convieant. I appreciated the great customer service.
I`ve now been charged twice for an empty ubox and my bank account is overdrawn. Won`t be using this service again. DC side was perfect..
This is the worst U-Haul I ever been...storage unit filthy and about to collapse. I will never recommend this U-Haul....
More staff in office is necesary since only 1 or 2 are not enought
Dishonest organization. Call 305-820-2913 to discuss.
I left because of constant rate increases. I would think after three DISCOUNTS would apply. I wonder how specials I missed out on. You know the ones to ATTRACT new business.Poor business practice.
I will recommended
Very friendly staff
Very right in the prices too
Ana and Doris went out of their way to help me! Ana is a rock star! Ana and Doris deserve recognition for their excellent customer service!
Limited times. Had to wait until someone gave back the key or the manager could open the unit. Had to make long lines and be there even an hour to get attended.
The staff including the manager weren`t nice at all or helpful. Never going back
The staff was great, especially the kid that was chubby and lost weight. I noticed after leaving was slight water damage and roach/rat droppings. Needs a good extermination.
This is my first time renting a storage unit. My unit has a patch on the roof as if it leaks. hopefully my belongings does`nt get damaged. Very Shocked.
Everyone was very helpful, treated me with the up most respect. I am greatly satisfied with the customer service and the unit as well.
It was very nice experience. I was my first time renting a storage. I`ll refer all my friend to go there.
Should be open at least to 10 pm.Thanks
Oscar treated me promptly and was very good in explaining everything. Would recommend to my friends.
The absolute worst, the only reason I did not move sooner is because I was in the middle of finishing a masters degree. Having to stop at office before and after going to unit stupid.
baaaaaaaaaaaaaad customer service!! you guys suck!! they keep talking to their girfriends on the phone at the same time they r helping people, then they say i call you back in 5 MIN. NEVER HAPPENED
The staff was nice but they had no idea what they were doing. They act like they never did a u boxe before
Bad experience all around....
the best serviced i have ever recived
thanks to the gentlemen that assisted me at the counter and jose the gentlemen outside who helped me in the pouring rain with my stuff
it was nice to have cart to help with unload/load and all of the staff was attentive
the one in hialeah,fl the store manager was rude and unprofedional thanks to h
him their company lost money becouse me and all my friends and family will never use them again no people skills.
Lady was unfriendly and felt like she did not want to be there. Hardly any explanation or options. Horrible phone ethics for customers on the phone and right in front of visiting customers.
The storage room flooring was not cleaned.
Narrow driveway going to the storage.
Employees should account 4 wrong info. Comp make exceptions 2 honor error made. Store manager helpful removing late charges, cust srvc negligent handling case for 2nd certificate