Customer Reviews for U-Haul Moving & Storage of Hialeah
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of U-Haul Moving & Storage of Hialeah
Excellent customer service fast and efficient.
Staff were late to arrive on site. None of the return trucks were ready. I waited in line for about 40 minutes, then waited another 30 minutes because the overnight or "PM" truck as they called it was not ready.
Es la mejor compañía de Estados Unidos gracias
Thanks for making my day smoother
Great customer service, fast and helpful too.
Service is the best! We rent almost every week (have been doing so for about 2 years) and the equipment never fails to be clean in great condition and the staff continue to be amazing at their jobs! Will definitely keep renting from this location.
The information on the website regarding the size of apartment that would fit in the truck is misleading. I moved from a 2 bedroom apartment with half my furniture gone (cause my ex took the other half) and had to make two trips. In addition to the extra money spent on mileage the fees charged for the rental and equipment on the website is much higher than at the physical location/store. Very unhappy and will never use the Uhaul website to rent anything again.
Everyone was polite and helpful.
Staff was informative, helpful and explained all items on contract and truck.
The store should maintain larger type of truck for rent. Toller trucks, in order that the loadding area be completed flat
Nothing. Service was fast and courteous. You can't fix something that is not broken, so just keep things as is and you will always have satisfied customers.
Even when our experience with U-Haul on line reservation had a rough start due to timing and us being new to the process of renting a van to move stuff, finally we solve the case with the help of a representative in out third call to support, I think it should be solved in the first one, but it is ok now.
I think you may have a warning on the site at the moment of the renting saying the equipment people need may not be available at the selected location so people wait for the call from you, or, better this one, make that call faster, so people do not have to experience the running in circles and save some time and anger.
Anyway, after we solve this, we got great help from Rey and Gerardo at the Hialeah location, they definitely help us with all we needed, and make us change our 1 and a half star to 5 stars even with the phone calls.
i rented the cargo trailer for three days it wasn't the size
i wanted but i was going to try and make it work, i really needed the 6x12 however the problem was my moving plans changed so i returned the trailer about 2 hours later and i was cahrged full price. My thought was they'll probably give me some type of discount since i only had it for 2 hours.Thank You, Mr. Jerry Gause
Everything was fine thank very much
They were very rude and they rush me trough the whole renting process. The person who took care of me was kind upset, because there was a lot of people waiting when they first open early in the morning.
The counter staff could be a little more friendly and stay home when they have a cold instead of coughing all over everyone....
I can't rent a 10' truck(not in stock). I rented a 9' van instead and was ok.
everyone was diligent & courteous.
It may be that it was a Sunday, but there were only two clerks to receive the reservations and do the paperwork, and it seems they had a problem because they were forced to wait for the truck to be ready. Just in the line waiting to have my reservation processed took me around 30 mins, and there were only a couple of customers before me. On other hand the guy who delivered the truck to me was very courteous and in very nice mood, which I really appreciated.
Why there is no spare tire on the motorcycle trailers?
Do not change orders without first consulting with clients. Be sincere in offers.
Very impressing great customer service regret not using them in the past really excellent service.
Employees are not friendly at all. They all look like they have been awake too long the night before. One of them turned the other way when i asked a question and was looking out the window didnt even look at me. Will not be coming here again.
They open late and they have bad attitude
Yes I need another service for today need a. Van or truck
Please call me
Extremely organized and professional. Will always recommend this location.
trailer have bad tire ,inside truck smell terrible cigar ,like old make me sick ,and dirty inside haul are ok clean
Some of the staff was very unprofessional
Everyone on the staff was helpful and courteous. Its a great business who puts the customer first. very rare these days. I have used this location many times.
Hyper fast service, and great customer service. All employees were very courteous.
Continue working with your customers.
Only one person at the counter with a long line of people. I only had to wait for 2 people in front of me and still had to wait about 30 minutes. Time is money.
now this location is different ,two many years ago no good service
Waited in line for 20 minutes to pick up truck. There was over 4 different people waiting and only one person working the computer while 3 other workers walked around and joked. Joked just like the location is a joke.
very bad attitude from the lady who rented us the truck....seem very frustrated at her job.
Give more details about the equipment or ask the customer what exactly they are looking for.
I use this location because it always has the trucks and materials on hand. I typically rent the cargo van to move furniture I buy or shift items between my homes. Helpful, clean and ready. Just avoid peak periods as it gets hectic. And being off 826 is just more chaos.
Doris was a GREAT help and very friendly and knowledgable.
Did online process and found this to have speed up the picking up the rental with minimum wait.
Gas rate was not the midweek rate, steering wheel had a lot of play, difficult to drive straight.
The reservation I made the day before was not entered in the system behind customers without previous reservation!!!!!
Even after pre checking in on line, nothing was done, had to stand in line for 40 minutes.
I returned the vehicle with more that the gas I took it but a young man said that it was not right and I had to drive another 20 minutes to a gas station to yet put another $5 of gas up and above all I had already pumped in in excess and it went above and beyond what I originally got it.
Then when the older attendant did the final check and corrected the gas issue, at the counter, the cash in clerk wanted to charge me for the gas of another $11 ?
I turned in the truck with about a full tank which it was not how it was when I received it!
What a scam on the gas.
Then I was charged the full mileage charge instead of the midweek rate!
the guys where amazing and great help !!
the staff is nice and courteous
I have rented from uhaul before and I see a pattern with all locations. No one truly cleans the driver's cab at all. The windshield and drivers and passenger's windows were filthy. I had to personally clean them myself. That's is the only problem I have with renting lately from uhaul. Uhaul should better staff personal to properly clean vehicles before giving a green light to rent them.
I reserved a 26 foot truck for a specific time and when I went to get it all they had was a 17 foot. I was moving that day so I had no choice but to take the smaller one, I was very disappointed
I can't believe they didn't help me out after I left the keys inside the truck, paid insurance and everything. Very poor costumer service.
A little more professionalism from the behind-the-counter folks goes a long way. When you're engaged with a customer, you look them in the eyes when you speak, not turn your head, because your voice is less audible that way.
Overall, average service for a Hialeah location.
...When two or more costumer in line the store need to have a back up front desk help..no matter what.. there was only one person front desk and the line was getting very long..
The back door don't work properly
I really appreciated your help and would most definitely recommend this place to a friend. Thank you so much for the help.
Everything went real well.
The staff was truly amazing.
I rented 2x from them 1/30 & 2/1. The 2nd time I rented was overcharged for insurance which I did not asked for. It's an error on their end, I called and left a message for the manager, never returned my call. I made 3 attempts to no avail, I then called 800 customer service to report
The UHAUL location that's on 11800 Miramar Parkway which is located same place as Self Storage that I was originally confirmed at was beyond horrible. The man in front office was super rude and not helpful at all. They cancelled my reservation there and never contacted me. I called 3 times the 1-800 customer service and was transferred all the times to no avail and calls were dropped and nothing resolved. I ended up going on my own to the 6550 W. 20 ave and there I was helped correctly.
Awesome customer services. Very informative. Very nice.
The staff is a really bad expirience!!
Drove a further distance to pick up the truck I needed and was told that the truck I reserved was not there. I had to pay and extra amount for space I did not need and to make things worse, the Truck's A/C is not working.
No A/C in South Florida? Nice. This isn't the first time there is an issue with this nor at this location. As a business owner who rents from you guys a lot, I am close to taking my business elsewhere.
Excellent service, friendlynes at its best
Very good in general. Just that sometimes they have only one employee in the counter and the line of customers waiting is too long!
The unit had a roof damages and the rain went in the unit and damaged somethings.
My storage had a lot of cockroaches and eggs!
Needs personal in the office and the outside, only one person attending, specially in weekends when it`s more people coming.
I used this place in the past and will continue in the future! Great people and great place:
Facility level of service: Excellent
My Experience: Very pleasant
Mostly good experience, I did have a problem with a phone experience which I know wasn`t anyone at the Hialeah facility.
I always recommend u-haul,for years is been given excellent service secure and rates thank you
I always recommend u-haul,for years is been given excellent service secure and rates thank you
Gas tank was full on f attendant insisted not on F.
A rip off. Will never go here again
My unit had mold and was wet and the roof was all bent/dented all my furniture got ruined and full of bugs
very helpful in finding a unit on New Year`s Day after i had been 3 other locations
I rented 2 storages at this location and it was perfect. Thanks the manager Mr Martin Rodriguez, and customer services Doris Ruiz who is very nice and patient. I recommend this place, you are the best
We moved to another storage facility that has more hours of access. The personnel have always been great.
Very satisfied with my experience, rverything was real convieant. I appreciated the great customer service.
I`ve now been charged twice for an empty ubox and my bank account is overdrawn. Won`t be using this service again. DC side was perfect..
This is the worst U-Haul I ever been...storage unit filthy and about to collapse. I will never recommend this U-Haul....
More staff in office is necesary since only 1 or 2 are not enought
Dishonest organization. Call 305-820-2913 to discuss.
I left because of constant rate increases. I would think after three DISCOUNTS would apply. I wonder how specials I missed out on. You know the ones to ATTRACT new business.Poor business practice.
I will recommended
Very friendly staff
Very right in the prices too
Ana and Doris went out of their way to help me! Ana is a rock star! Ana and Doris deserve recognition for their excellent customer service!
Limited times. Had to wait until someone gave back the key or the manager could open the unit. Had to make long lines and be there even an hour to get attended.
The staff including the manager weren`t nice at all or helpful. Never going back
The staff was great, especially the kid that was chubby and lost weight. I noticed after leaving was slight water damage and roach/rat droppings. Needs a good extermination.
This is my first time renting a storage unit. My unit has a patch on the roof as if it leaks. hopefully my belongings does`nt get damaged. Very Shocked.
Everyone was very helpful, treated me with the up most respect. I am greatly satisfied with the customer service and the unit as well.
It was very nice experience. I was my first time renting a storage. I`ll refer all my friend to go there.
Should be open at least to 10 pm.Thanks
Oscar treated me promptly and was very good in explaining everything. Would recommend to my friends.
The absolute worst, the only reason I did not move sooner is because I was in the middle of finishing a masters degree. Having to stop at office before and after going to unit stupid.
baaaaaaaaaaaaaad customer service!! you guys suck!! they keep talking to their girfriends on the phone at the same time they r helping people, then they say i call you back in 5 MIN. NEVER HAPPENED
The staff was nice but they had no idea what they were doing. They act like they never did a u boxe before
Bad experience all around....
the best serviced i have ever recived
thanks to the gentlemen that assisted me at the counter and jose the gentlemen outside who helped me in the pouring rain with my stuff
it was nice to have cart to help with unload/load and all of the staff was attentive
the one in hialeah,fl the store manager was rude and unprofedional thanks to h
him their company lost money becouse me and all my friends and family will never use them again no people skills.
Lady was unfriendly and felt like she did not want to be there. Hardly any explanation or options. Horrible phone ethics for customers on the phone and right in front of visiting customers.
The storage room flooring was not cleaned.
Narrow driveway going to the storage.
Employees should account 4 wrong info. Comp make exceptions 2 honor error made. Store manager helpful removing late charges, cust srvc negligent handling case for 2nd certificate
Staff was very friendly, attentive and professional. If my situation was treated differently, I`d have chosen alternate location. I enjoy the personalities at this U-haul. =
Attendants were friendly and helpful. =
HORRIBLE I was in line for 30 minutes, while I was being take care off the staff kept laughing and making yokes among themselfs then I understood why I was in line waiting for 30 ,minutes.
The service there SUCKS big time! No one knows anything and Cabrera is never around. They overcharged me $80 that I want back.
Very Good bussines, the best price for me and everything OKKKK!
very friendly and helpful staff.
Thank you to Tiffany, Rolando and the Old cuban senor that work in the front, very nice people.
I don`t like the key system, but if there is their policy. I accept it, but I don`t want to wait so long for some body to give me the key or my driver licence for be in or out of the storage.
I will Recommend This U-Haul Location to my Friends and Family.
Thank You !!!!
Best so difficult, thank you, Jessica and Karla