Customer Reviews for U-Haul Moving & Storage of Hialeah
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of U-Haul Moving & Storage of Hialeah
We pulled intout the rental return area and waited quite a while for someone to help us. (There is a sign that states to stay there and someone will assist). Meanwhile 3 employees were at the probably filling area talking, laughing, and ignoring customers.
I had to eventually go into the store and request that someone take care of us. The employee in the store used her radio to cour contact one of the 3 that were at the propane station and eventually one came and took care of our return.
Apparently customer service is not a priority at this location.
Communicating from staff to customers needs to be improved, vehicle should be given at requested time instead of waiting hours for it, trucks/Dolly's should be inspected before given to the customer so that way they don't have to take it to the shop and cause a delay for the customer.
Location is clean and employees are courteous. However, the trailer sucks. The motorcycle trailer pulled left all the way from Miami to Gainesville. Road Side Assistance was courtious, but could not help, unless I wanted to wait for 2 hours. U-Haul customer service was horrible and no one could make the change for me to drop off the trailer in Gainsville. All suggested that I either wait for road side assistance or drag the lopsided trailer back to Miami.
Manager in Miami told me that he would take care of me for the trouble. Says a great deal about the customer service in the Miami location. Andres in Miami was the only one that took the time to listen to my problem.
The lopsided trailer is a charm compared to the crappy customer service at U-Haul offices which I've had to put up with for the last 1 1/2 hours. Will be happy to pay for the drop off charge to another location just to unload the lousy trailer.
The rental process was great. I reserved online. Filled out everything in my home on computer. Arrived and everything was ready. I was going to purchase a small pickup truck but since it was such a great experience I have no need to. When I have to move something that will not fit in my car. I will just go to U haul and rent one of your great trucks with great employees. Thanks Robert
Muy buen servicio. Personal agradable y cooperativo. Super barato.
Truck I rented had a very loose steering system. I had to move the steering wheel back and forth several inches before it would move in either direction.
Me dieron un camión con el AC roto y mal funcionamiento al frenar les pedí explicación y me ignoraron estoy muy descontento con el servicio de allí
You need more employees, i had to wait 2 Hours in the line to be attended; when the Rep. attended me, the Reservation was made for 10:30 P.M. NOT FOR A.M. that I Requested for pic up the truck. Your employees must to be attend to details, they neither said nothing.
Horrible experience. Bad customer service. Kids working there inside. Guys didn't know what they were doing. Made me so mad. They treated me so bad
Have trucks available when reservations are made. We waited over 2 hours for a truck. We made reservations for 10 am and did not get a truck until almost 1 pm. Also, check your trucks better after they are dropped off. Our truck came with a tie strap for the dolly broken off and they wanted to charge us for it when we never used it.
I made res for 17foot truck. Was given a 17 ft white truck no uhaul sign on. I ask is the truck working properly was told yes no problem. I get in the truck gas was wrong miles were wrong. Agent corrected it on my paper and intialed it. Said it would be corrected. I leave, what would of taken me 7 hours took me 13 hours. I take the truck back Sunday and wanted to talk the manager the truck would crank and crank it would take a while to start. No manager was told its on Hold for manager to call and resolve. Did not get a call was charged wrong for 118 miles when i used 38.6 and also thr gas I was charged wrong. Tried calling directly spoke to reginal and Melissa got disconnected. Tried calling back had to call customer service. Waiti g for a call to resolve.. I will never go there ever again.
Everything went well, rep. Knew what he was talking about.
Given 1 address on phone, another in email, then called after going to wrong place only to be given 3rd wrong address (was told street instead of ave) Luckily got there on time only to wait an HOUR and a HALF to get our truck and attempt to check out at which time your system refused the first 2 cards (bank said you never even ran them from what they can see) then it finally accepted the 3rd which was our business card that we didn't want to put the charge on to begin with. The entire experience was a total cluster ------- !!
Customer service was horrible. A/c in truck kicked in and out. There was a customer looking for an unavailable truck and when he left, manager and employee were speaking badly about him. Wonder what they say of others. Fortunately, my move is complete and won't be needing a truck soon. If I do, won't be from there!!!!!
Not enough trucks!!!, had been there several times and never get what i need.
The Truck Had no A/C .. I had to take it because i had no choice.
explain the contract term better; eliminate surprise charges
AWESOME experience w/Andres. Extremely attentive, super helpful, very accommodating to needs- gave all space we needed to transfer stuff and re-pack. 200 characters not enough to describe, and thank
Pude resolver el movimiento de articulos que tenia que hacer en el dia, me fui satisfecho por la atencion recibida, lo volvere a usar cuando lo necesite y lo recomendare a mis amistades
The inside of the pickup truck was clean the outside not.
The truck only had only 5000 miles
Besides waiting over 20 minutes to be attended, I had to perform the basic duties of checking the lights on the trailer myself after it was hooked up to my vehicle. I had a great experience last year when I rented a 6x12 from the same location. This time it seemed no one wanted to give you service. I did spend almost $400.00 for this transaction and felt like I just went in to buy a box. Extremely disappointed.
My trip was l5.8miles According to my contract the tank was full of gasoline. When I went at the gas station 2 blocks from the rental I put. 7.07 gallons of gas for a total of $15.95. According to this this truck the efficiency was 2.23 miles per gallon.
Very good costumer service
Will use again
The lift on the trucknis old and did not attch as it should gave to the truck for a seamless rampnto access furniture, etc. We had a tough time withit ad a step down and up to loading and unloading.
I had to extend the return for a few more hours. I tried multiple times to call the location but after of several minutes on hold, it sounded like was ringing and then hang up. After several tries, the automated system sent me to the call center. They informed me the location did not have a overnight drop off. When I went to return the truck I found out it did. This wasted 1.5 hours of the next morning. The location is seriously understaffed. Also, I could not find anyone on your website whether a location has overnight drop off or not. This should be part of your location description.
My comments are only for the ladies that work the customer service desk. They are extremely unprofessional. Customer service is something these ladies need training on as they lack the basic skills.
Nothing it was a very good experience . Thank you
Being the same profetionally and ethic as you did
when I arrived at the location the employees din not want to help me unload the car from the tow dolly, they said if they do I had to pay them, well back in Chicago the employees do all that, I fill that should be the same in all locations around every state
Outside staff was extremely slow to get the trailer. I had to go back into the office/store to ask when I would be helped. The customer service counter person was shocked that I was still waiting.
for now nothing every is xcelent
The worst customer services from your representative name ADELA, she needs to learn the value of U-haul customers and be more business friendly. I'm renting basically every week at the same location because I don't have other choice, that is the nearby location.
Please update your uhaul renter centers I ordered thru the Internet at one location which Noone ever opened and I had to call the uhaul Co and was given a different address far away from where I needed my truck and had to change my entire day and since the address was alot farther away it cost me more miles to pay at the end which was a hard hit on my pocket they should up grade there facilities to make sure they have trucks and that they open like the rest of the uhaul places there staff at the hialeah office really help me out but kill my pocket so do your homework folks and confirm the address they have still in working and up and going thank you for your time
FROM THE TIME OF THE RETURN LITTLE DELAY. AND THE ATTENTION WAS EXCELLENT.
Nothing to improve, you have a beautiful sales associate
Saimara Montejo great customer service
Quick and easy return. Helpful and friendly.
Staff worked well with customers
gas tank need full at all time !
They charged me 160 dollars for two days.way to go uhaul. Never again.
No improvement required at this time.
The best service . Fast and Excellent.
It was to expensive. I ended $130 for a 3 hours an
Excellent customer service fast and efficient.
Staff were late to arrive on site. None of the return trucks were ready. I waited in line for about 40 minutes, then waited another 30 minutes because the overnight or "PM" truck as they called it was not ready.
Es la mejor compañía de Estados Unidos gracias
Thanks for making my day smoother
Great customer service, fast and helpful too.
Service is the best! We rent almost every week (have been doing so for about 2 years) and the equipment never fails to be clean in great condition and the staff continue to be amazing at their jobs! Will definitely keep renting from this location.
The information on the website regarding the size of apartment that would fit in the truck is misleading. I moved from a 2 bedroom apartment with half my furniture gone (cause my ex took the other half) and had to make two trips. In addition to the extra money spent on mileage the fees charged for the rental and equipment on the website is much higher than at the physical location/store. Very unhappy and will never use the Uhaul website to rent anything again.
Everyone was polite and helpful.
Staff was informative, helpful and explained all items on contract and truck.
The store should maintain larger type of truck for rent. Toller trucks, in order that the loadding area be completed flat
Nothing. Service was fast and courteous. You can't fix something that is not broken, so just keep things as is and you will always have satisfied customers.
Even when our experience with U-Haul on line reservation had a rough start due to timing and us being new to the process of renting a van to move stuff, finally we solve the case with the help of a representative in out third call to support, I think it should be solved in the first one, but it is ok now.
I think you may have a warning on the site at the moment of the renting saying the equipment people need may not be available at the selected location so people wait for the call from you, or, better this one, make that call faster, so people do not have to experience the running in circles and save some time and anger.
Anyway, after we solve this, we got great help from Rey and Gerardo at the Hialeah location, they definitely help us with all we needed, and make us change our 1 and a half star to 5 stars even with the phone calls.
i rented the cargo trailer for three days it wasn't the size
i wanted but i was going to try and make it work, i really needed the 6x12 however the problem was my moving plans changed so i returned the trailer about 2 hours later and i was cahrged full price. My thought was they'll probably give me some type of discount since i only had it for 2 hours.Thank You, Mr. Jerry Gause
Everything was fine thank very much
They were very rude and they rush me trough the whole renting process. The person who took care of me was kind upset, because there was a lot of people waiting when they first open early in the morning.
The counter staff could be a little more friendly and stay home when they have a cold instead of coughing all over everyone....
I can't rent a 10' truck(not in stock). I rented a 9' van instead and was ok.
everyone was diligent & courteous.
Doris was a GREAT help and very friendly and knowledgable.
the guys where amazing and great help !!
Excellent service, friendlynes at its best
Very good in general. Just that sometimes they have only one employee in the counter and the line of customers waiting is too long!
The unit had a roof damages and the rain went in the unit and damaged somethings.
My storage had a lot of cockroaches and eggs!
Needs personal in the office and the outside, only one person attending, specially in weekends when it`s more people coming.
I used this place in the past and will continue in the future! Great people and great place:
Facility level of service: Excellent
My Experience: Very pleasant
Mostly good experience, I did have a problem with a phone experience which I know wasn`t anyone at the Hialeah facility.
I always recommend u-haul,for years is been given excellent service secure and rates thank you
I always recommend u-haul,for years is been given excellent service secure and rates thank you
Gas tank was full on f attendant insisted not on F.
A rip off. Will never go here again
My unit had mold and was wet and the roof was all bent/dented all my furniture got ruined and full of bugs
very helpful in finding a unit on New Year`s Day after i had been 3 other locations
I rented 2 storages at this location and it was perfect. Thanks the manager Mr Martin Rodriguez, and customer services Doris Ruiz who is very nice and patient. I recommend this place, you are the best
We moved to another storage facility that has more hours of access. The personnel have always been great.
Very satisfied with my experience, rverything was real convieant. I appreciated the great customer service.
I`ve now been charged twice for an empty ubox and my bank account is overdrawn. Won`t be using this service again. DC side was perfect..
This is the worst U-Haul I ever been...storage unit filthy and about to collapse. I will never recommend this U-Haul....
More staff in office is necesary since only 1 or 2 are not enought
Dishonest organization. Call 305-820-2913 to discuss.
I left because of constant rate increases. I would think after three DISCOUNTS would apply. I wonder how specials I missed out on. You know the ones to ATTRACT new business.Poor business practice.
I will recommended
Very friendly staff
Very right in the prices too
Ana and Doris went out of their way to help me! Ana is a rock star! Ana and Doris deserve recognition for their excellent customer service!
Limited times. Had to wait until someone gave back the key or the manager could open the unit. Had to make long lines and be there even an hour to get attended.
The staff including the manager weren`t nice at all or helpful. Never going back
The staff was great, especially the kid that was chubby and lost weight. I noticed after leaving was slight water damage and roach/rat droppings. Needs a good extermination.
This is my first time renting a storage unit. My unit has a patch on the roof as if it leaks. hopefully my belongings does`nt get damaged. Very Shocked.
Everyone was very helpful, treated me with the up most respect. I am greatly satisfied with the customer service and the unit as well.
It was very nice experience. I was my first time renting a storage. I`ll refer all my friend to go there.
Should be open at least to 10 pm.Thanks
Oscar treated me promptly and was very good in explaining everything. Would recommend to my friends.
The absolute worst, the only reason I did not move sooner is because I was in the middle of finishing a masters degree. Having to stop at office before and after going to unit stupid.
baaaaaaaaaaaaaad customer service!! you guys suck!! they keep talking to their girfriends on the phone at the same time they r helping people, then they say i call you back in 5 MIN. NEVER HAPPENED
The staff was nice but they had no idea what they were doing. They act like they never did a u boxe before
Bad experience all around....
the best serviced i have ever recived
thanks to the gentlemen that assisted me at the counter and jose the gentlemen outside who helped me in the pouring rain with my stuff
it was nice to have cart to help with unload/load and all of the staff was attentive
the one in hialeah,fl the store manager was rude and unprofedional thanks to h
him their company lost money becouse me and all my friends and family will never use them again no people skills.
Lady was unfriendly and felt like she did not want to be there. Hardly any explanation or options. Horrible phone ethics for customers on the phone and right in front of visiting customers.
The storage room flooring was not cleaned.
Narrow driveway going to the storage.
Employees should account 4 wrong info. Comp make exceptions 2 honor error made. Store manager helpful removing late charges, cust srvc negligent handling case for 2nd certificate
Staff was very friendly, attentive and professional. If my situation was treated differently, I`d have chosen alternate location. I enjoy the personalities at this U-haul. =
Attendants were friendly and helpful. =
HORRIBLE I was in line for 30 minutes, while I was being take care off the staff kept laughing and making yokes among themselfs then I understood why I was in line waiting for 30 ,minutes.
The service there SUCKS big time! No one knows anything and Cabrera is never around. They overcharged me $80 that I want back.
Very Good bussines, the best price for me and everything OKKKK!
very friendly and helpful staff.
Thank you to Tiffany, Rolando and the Old cuban senor that work in the front, very nice people.
I don`t like the key system, but if there is their policy. I accept it, but I don`t want to wait so long for some body to give me the key or my driver licence for be in or out of the storage.
I will Recommend This U-Haul Location to my Friends and Family.
Thank You !!!!
Best so difficult, thank you, Jessica and Karla