Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Good service at location for pick up and drop off .
They don’t answer the phone when calling the location .
The inside of the truck was very dirty .( lots of dirt on the floor )
The cabin smelled of beer and was dirty .
Pablo Montelongo
Rating:
4.0
Customer did not leave a comment.
Avi Greene
Rating:
5.0
Great experience!
Carlos Cuevas
Rating:
5.0
Muy buena atención
Yairon Prieto
Rating:
5.0
Customer did not leave a comment.
Arquimedes Marrero
Rating:
4.0
Customer did not leave a comment.
JUAN ZULUAGA ARISTIZABAL
Rating:
5.0
Customer did not leave a comment.
Rolando Vega
Rating:
4.0
Customer did not leave a comment.
Maipu Broche
Rating:
5.0
Customer did not leave a comment.
DANIEL PINEIRO
Rating:
4.0
Thank you for an easy experience.
ROBERTO JARRO
Rating:
5.0
Windshield wasn't clean and had glue stuck on the glass.
Service and customer service was great, thank you
Odalis Torres
Rating:
5.0
Customer did not leave a comment.
Jorge Lopez
Rating:
5.0
Customer did not leave a comment.
Eduardo Carmenate
Rating:
1.0
I got charged for two extra days that I didnt use the truck. I dropped off the truck the same day only 4 hours after renting it to a U-Haul employee that was at the door and asked "are you returning the truck?" and I said "yes im turning it back in" and the employee told me to just leave the keys inside the truck and they will check it back in for me. 2 days later I get a notification from my credit card company saying I got an additional charge on my credit card from U-Haul and an email from U-Haul saying that I turned the truck back in 2 days after I actually turned it in. Not happy at all.
Reinier Perez Quinones
Rating:
5.0
The Service #1
WALTER PEDROZA
Rating:
5.0
Customer did not leave a comment.
Diana Alfonso
Rating:
5.0
Customer did not leave a comment.
madeline espejo
Rating:
5.0
Customer did not leave a comment.
Susana Montes
Rating:
5.0
Mantener la categoria
Isneldi Valdes
Rating:
5.0
Customer did not leave a comment.
Nuria Hernandez
Rating:
3.0
Customer did not leave a comment.
Winston Mo
Rating:
5.0
Good attention
ANDRES BALADA
Rating:
5.0
Hialeah and clewiston locations, good customer service and good people. But I'm very disappointed with u haul corporations my brother rented same enclosed trailer, same day in Cape Coral FL and he paid $130 for the day, and I paid here in Hialeah $240 dollars. Not acceptable.,
Thank you.
Carlos Valenti
Rating:
1.0
I was trying to drop the truck in the area i move in and the guy in the uHaul told me that i was not able to leave the truck in there because it wasn’t space for a truck of this size. So he gave me antoher location to drop the truck and when i went there. The person who spoke to me told that if i drop the truck in that location i would have to pay 238$ so, they also told me to call the traffic department to change the location and this traffic department couldn’t help me with that. So i had to pay this amount and wasn’t expecting that, im disappointed with this service for this reason
Adinson Olavez
Rating:
5.0
Good and fast customer service.
CARLOS ALVAREZ
Rating:
4.0
Customer did not leave a comment.
MAURICIO MORALES
Rating:
5.0
Customer did not leave a comment.
Arquimedes Marrero
Rating:
5.0
Customer did not leave a comment.
Orlando Garcias
|
Overall Experience
Rating:
5.0
Smoorh.and pleasant transaction.
Jose Suarez
Rating:
5.0
Customer did not leave a comment.
Noel Suarez
Rating:
4.0
Alexander was very helpful. Great worker!
Randy Castro
Rating:
5.0
Customer did not leave a comment.
Gabriel Martinez
Rating:
1.0
Rente un equipo con ellos por un día y me cobraron 2 días adicionales por un mal trabajo de ellos, definitivamente no los recomiendo
Isael Mendoza
Rating:
5.0
Customer did not leave a comment.
Jesus Armendariz
Rating:
5.0
Very quick and convenient
Indira Silva
Rating:
5.0
Customer did not leave a comment.
Mario Sanchez
Rating:
5.0
💯great
KEVIN SMITH
Rating:
5.0
Customer did not leave a comment.
Maximo Fernandez
Rating:
5.0
Customer did not leave a comment.
jorge perez
Rating:
4.0
Customer did not leave a comment.
Mario Suarez
Rating:
5.0
Wanted to say it was very good
Sebastian Alvarez
Rating:
5.0
Customer did not leave a comment.
MELESONE JOSEPH
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
RAMONA PENATE REYES
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Edwin Rivera
Rating:
5.0
Muchas felicidades gracias por ser tan profesionales
Raudel Rubio
Rating:
4.0
The people charge more gas Than the truck has that’s unprofessional
Yanexis Dieguez
Rating:
5.0
Customer did not leave a comment.
Jose fernandez
Rating:
5.0
Excellent customer service and truck in good conditions
UBALDO PEREZ
Rating:
5.0
Customer did not leave a comment.
Jendys Machado
Rating:
5.0
second time i rent a trailer from this location. service and equipment were excellent!
Eugenio Legra
Rating:
5.0
great customer service
GISELE ARGUELLO
Rating:
5.0
Considero el servicio de muy alta calidad, por lo que no tengo señalamientos, y no necesita mejoras según mi opinión.
Carlos Manuel Bravo
Rating:
5.0
Customer did not leave a comment.
Lazaro A Rodriguez
Rating:
5.0
Amazing customer service
miriam gomez
Rating:
5.0
Customer did not leave a comment.
DAVID RODRIGUEZ
Rating:
4.0
Customer did not leave a comment.
Maria Cape
Rating:
5.0
I was helped by a tall girl- she was kind - understanding - polite and very professional
She made sure everything was explained and had an excellent customer service
The guys were not polite - There was one guy when I returned the car that got upset why someone called him to attend a customer- he said to his coworker angry “I’m studying - I got two jobs bro” and slammed the desk
In conclusion: Make the girl a manger with a raise and hire a better male staff
Anjeza Gega
Rating:
5.0
Customer did not leave a comment.
Mailyn Diaz Garcia
Rating:
2.0
Sugerencia realizar mantenimiento a los camiones antes de entregarlo al cliente en mi caso el camión que rente tenía mal olor en la cabina de chofer, el parabrisas lleno de excremento de aves en el vidrio frente al chofer al cual me quitaba visibilidad para conducir el depósito del agua no tenía agua para lavar en limpia parabrisas y por último me toco hacerle mantenimiento al furgon, ya que la renta del camión fue para realizar la trasportación de unos muebles blancos de tela y el fogón estaba lleno de tierra
Jose Perez
Rating:
5.0
Customer did not leave a comment.
Jose Rene
Rating:
5.0
Customer did not leave a comment.
Julio Piazzolla
Rating:
5.0
Customer did not leave a comment.
alejandro aguilar
Rating:
5.0
Customer did not leave a comment.
Martin Palacios
Rating:
5.0
Customer did not leave a comment.
Carlos Montero
Rating:
5.0
Todo excelente
JORGE PANTOJA
Rating:
5.0
Excellent service will rent again and recommend, thank you
Lourdes Vega
Rating:
5.0
Customer did not leave a comment.
Yessnia Mellado
Rating:
5.0
Customer did not leave a comment.
Michael tobone
Rating:
5.0
Customer did not leave a comment.
ANDRES BALADA
Rating:
5.0
Customer did not leave a comment.
Dariel Sanchez
Rating:
5.0
Every thing it was very well
Ruben Castro
Rating:
5.0
I was very pleased. Great service vehicle was up, ready and running. Just a small constructive criticism. Was left on hold in the phone for quite some time. Maybe a little improvement, but everything else was excellent. Employees are all kind and willing to help immediately. Truly recommend this location. Thanks so much to the U-Haul staff.
ARMANDO HIGUERA
Rating:
5.0
Customer did not leave a comment.
Jose Fernandez
Rating:
5.0
Buen trato y buen equipamiento
LUIS SEMINO
Rating:
2.0
service the equipment. trailer brakes were inoperable.
Ismael Perdomo
Rating:
5.0
Customer did not leave a comment.
Yusiet Gomez
Rating:
1.0
I had a real bad experience
MARIBEL FABELO
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Yasel Barroso
Rating:
5.0
Excellent personnel. Congratulations
Lazaro PerezHerrera
Rating:
5.0
Customer did not leave a comment.
Radames Reyes
Rating:
5.0
Personal joven, amable y profesional!!!
MANUEL RODRIGUEZ
Rating:
5.0
Customer did not leave a comment.
Wilfredo Diaz
Rating:
5.0
Muy rápida la atención y muy buenos gracias
Yoandy Sanchez
Rating:
5.0
Customer did not leave a comment.
Carlos Barahona
Rating:
5.0
Customer did not leave a comment.
Randell Ramos
Rating:
5.0
good service
Jorge Avila-Dominguez
Rating:
5.0
Customer did not leave a comment.
Yosvany Lahera Nunez
Rating:
1.0
They charge me 30 dollars extra for no reason
Diana Rosa
Rating:
5.0
Customer did not leave a comment.
Jessica Catasus
|
First Impressions
Rating:
2.0
When I received the truck it had 1/4 of gas and before I returned it I almost filled up the tank and did not receive the difference.
David Lanauze
Rating:
3.0
The guy in the cashier is a jack as , not polite and hasn't manners
pedro espinoza
Rating:
5.0
Excellent service.
Curtis Gilliam
Rating:
5.0
Customer did not leave a comment.
gene francis
Rating:
5.0
Customer did not leave a comment.
Jason Shorter
Rating:
5.0
Excellent service!
Frank A. Cabrera
Rating:
5.0
Awesome job and very cheap... I love it!!! Coming back again 👍
Jairo Vasquez
Rating:
5.0
I recommend this location 100% they are super friendly there, and take care of me from the first moment I walk in the store
Juan Martinez
Rating:
5.0
Customer did not leave a comment.
Jose Iglesias
Rating:
5.0
Customer did not leave a comment.
Mark Hambacher
Rating:
2.0
Customer did not leave a comment.
Carolina Balanta
|
Overall Experience
Rating:
5.0
Appliance dolly not available when I arrived. I had reserved it on-line.
Blankets bag had 5 count and not 6 count.
Sergio Inguanzo
Rating:
5.0
My truck had a fly tire when I arrived but Jordan gave another vehicle, overall it was a good experience.
Eric Cabrera
Rating:
5.0
Customer did not leave a comment.
Byron Regalado
Rating:
5.0
Good boys working here
ANDRES BALADA
Rating:
5.0
Customer did not leave a comment.
Alfonso Francos
Rating:
5.0
Customer did not leave a comment.
Nautica Terry
|
First Impressions
Rating:
2.0
Big miscommunication between their staff and I.
End result I am not able to storage what I need per u haul policies, and was not informed by staff until a few days ago
Had to cancel my rental space and find somewhere else in a rush on A Sunday! Not great
dayan echenique
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Rabrisha Peterson
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
JOEL ESPINOSA
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
MELESONE JOSEPH
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Yenifer Moron
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
Rosario Manzano
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
JOSE LOPEZ
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Joseph Pastana
|
Overall Experience
Rating:
4.0
The girl that help ed was very polite
Zoila Arcia
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Juhanni Bencomo Gonzalez
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
cristian cabote
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
EDUARDO CABALLERO LOPEZ
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Yolanda Casal
|
Overall Experience
Rating:
5.0
Excelente servicio
WILMARY FLORES
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
JOYCE BOSCH
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Miguel Guevara
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Anthony Vizzini
|
First Impressions
Rating:
3.0
My storage until kept getting roach infested but other than that they have a great staff and kept the place need and we’re very attentive.
Elizabeth ruvalcaba
|
Overall Experience
Rating:
5.0
Everything was great… Had that unit for 15 years
I relocated and needed something closer to home.
GERMAN BRIZUELA
|
Overall Experience
Rating:
5.0
Exelente atención muy eficiente las multisoluciones
DEIVIS RODAS CANDADO
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
JORGE MONTANO
|
First Impressions
Rating:
1.0
El personal es descortés, tienen mala atención al cliente, el lugar le falta iluminación, y limpieza!!!
ANTONIO SANCHEZ
|
Overall Experience
Rating:
5.0
Me gusto
Mucho por eso me quede mucho tiempo
Ramon Rizo
|
Overall Experience
Rating:
5.0
couple of times went thru the facility and the gate was wide open for everyone to go in and this last time that i went to give up the storage was the same other than that is all good and the best the people at the store were super
alejandro carro
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Barbara Cabrera
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
ZAIRIS CRUZ
|
Overall Experience
Rating:
1.0
Customer did not leave a comment.
Jose Orellana
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Leonardo Sigler
|
Overall Experience
Rating:
2.0
Están cortos de personal!!.. El sistema de reservacion en Internet funcional fatal !!! Llegas y los empleados no tienen idea de las reservas...Adela maravillosa!!!
Miguel Fuel
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
MARIA LEON RODRIGUEZ
|
Overall Experience
Rating:
5.0
Muy buena
MARLENE CEDENO VIDAL
|
First Impressions
Rating:
4.0
Roaches… but ehh. What can you do about it. Gonna have to watch and inspect everything we unpack but it was a good place.
DANIEL RIVERA
|
Overall Experience
Rating:
5.0
Great service at this location.
Miguel Cedron-Ron
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
juan pinon
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Jorge Gavilanez
|
Overall Experience
Rating:
5.0
Adel and Brian were my heroes in every way! They were considerate, kind and very understanding of my situation. They cared, and their customer service was on point! Thank you guys for making my move smoother!
MICHELE VASQUEZ
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
PAULINE MCPHERSON-THOMAS
|
Overall Experience
Rating:
2.0
Todas las cosas tenían caca de ratón es decir q hay ratones y cucarachas en el sitio ,oscuro sin ventilación parte de las cosas tuvimos q botarlas porque tenemos na Niña y sus juguetes estaban con caca de ratón como bien les dije y nuestros muebles también y eso es un peligro por ende nesecitamos q nos hagan la devolución de los $215 q nos cobraron por solo pasarnos de fecha por cuestiones de tiempo por tan solo dos o tres días.Cuando pagamos un camión q casi nos costó $2000 el cual también estaba incómodo y con mucho ruido q no se podía casi ni manejar .
Alberto Sempoll
|
Overall Experience
Rating:
5.0
Excelente personal buen servicio Inglés & Español
Christian Rios
|
Overall Experience
Rating:
5.0
El americano q nos atendio fue muy amable con nosotros y nos ayudo bastante
Pedro Cantero
|
First Impressions
Rating:
5.0
Everything was fine except I was told a rat box had to remain in the storage I did not like that
Elias Arguello
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Jorge Gavilanez
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
PAULINE MCPHERSON-THOMAS
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Jose Gonzalez
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Aaron Pacheco
|
First Impressions
Rating:
5.0
Amazing service
Laura Duluc
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Christian Rios
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
ORIALYS CABRERA PALACIOS
|
Overall Experience
Rating:
5.0
Todos los trabajadores de esta instalación son maravillosas personas !
Los felicitó !
Fe Yodales Felipe
|
First Impressions
Rating:
5.0
Gracias la atencoin muy profecional
IRISLEIDY MORALES
|
First Impressions
Rating:
3.0
The unit which I had been renting for over 5 years was infested with very large cockroaches.
I had complained about to staff over the years and nothing was done about it.
LUIS FERNANDEZ
|
Overall Experience
Rating:
5.0
Me atendieron muy bien y rapido. Estoy muy agradecido
jorge lauzurique
|
Overall Experience
Rating:
5.0
Was very pleased with everything !
BRYANT GRANT
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
ZOILA CARRILLO
|
Overall Experience
Rating:
5.0
I recommended to everyone , very clean , good services 🥰
Javier Garcia
|
Overall Experience
Rating:
5.0
Excellent customer service. Very clean. Nice people.
pedro Cantero
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Katherine Gutierrez
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Jose Valencia
|
First Impressions
Rating:
2.0
I stored at this facility for many years. I endured price increases year after year. I watched my unit get worse and worse over time. Mouse sized cockroaches and mouse droppings on all my stored goods. I could no longer put up with skyrocketing rent and leave my goods in an unsanitary environment. So I give up. I emptied out my unit and will not recommend anyone to this facility. sincerely Jimmy Gilmore
JIMMY GILMORE
|
Overall Experience
Rating:
3.0
Thank you.
EIREN REYES
|
Overall Experience
Rating:
5.0
Mr Mambuca I can’t thank him enough for his help and kind words
Carmella Lewis
|
Overall Experience
Rating:
5.0
Jose Martinez was very courteous and helpful. This is the third time he has provided service for us and without a doubt, he goes above and beyond for us. Thank you, Jose!
Orlando Gutierrez
|
Overall Experience
Rating:
4.0
My auto transport needs to be removed from my order. I delivered it on September 1st at 4 pm to your premises. Customer service was very good.
Jenny Mercedes
|
Overall Experience
Rating:
5.0
Adela made my customer experience better. She explained matters clearly and met my needs beyond expectations.
Jenny Mercedes
|
First Impressions
Rating:
5.0
They took well care of my needs
Ramiro Rivera
|
First Impressions
Rating:
2.0
Computer system leaves a lot to be desired. I have previously rented storage at this facility and my previously provided information was not in the system. Please fix it.
Gratia Plena LLC
|
First Impressions
Rating:
5.0
great service
YANET MARRERO
|
Overall Experience
Rating:
5.0
Gracias por tu ayuda Carla!!
Claudia Pena
|
First Impressions
Rating:
5.0
Excelente trabajo Carla!! Muchas gracias
Claudia Pena
|
Overall Experience
Rating:
5.0
Na
Claudia Pena
|
First Impressions
Rating:
5.0
N/A
CARMEN CORO
|
Overall Experience
Rating:
5.0
Thank you for your help
Elizabeth Genes
|
Overall Experience
Rating:
5.0
Thank you
Farid E Escobar
|
First Impressions
Rating:
5.0
Well served facility
Farid E Escobar
|
Overall Experience
Rating:
1.0
I had two antique paintings taken from my storage at 6150 W 20th Ave Hialeah, Fl location. There were no signs of forced entry so the only explanation for the missing paintings is the uhaul staff
kelvin clark
|
Overall Experience
Rating:
1.0
The service from the staff was poor and staff didn’t deliver factual information. There’s no 24 hour service which is really a inconvenience
Tyeshia Donais
|
Overall Experience
Rating:
5.0
Contracting the services of U-Haul Moving was a positive experience thanks to the thorough customer service skills demonstrated by José and Chris.Both are resourceful, providing clear-cut information.
Adela Herrera
|
First Impressions
Rating:
5.0
Jose took care of me he was great really went beyond the call of duty to help me with all my concerns and needs in reference to returning my truck rental and storage space , he was great
caroll vizcaino
|
First Impressions
Rating:
5.0
Very clean, secure, easy access and a very friendly and helpful staff.
Michael Ranuro
|
Reservation
Rating:
5.0
Carla is an excellent Service Representative. The Best. I have managed hotels for 40 years. Her customer service skills are remarkable, extra ordinary.
Andres leads by example.
Good job TEAM.
ERROL WILSON
|
Overall Experience
Rating:
4.0
N/a
Lissette Ayala
|
Overall Experience
Rating:
5.0
Very pleasant people
Maritza Torres
|
Overall Experience
Rating:
1.0
Uhaul totally screwed up my move from Missouri to Florida. They forgot to ship my stuff, then they did it 20 days later and tried to charge me for the extra time of storage needed because of them!!!!
Gustavo Rossato
|
Overall Experience
Rating:
5.0
Great service.
Miguel Cedron Ron
|
Overall Experience
Rating:
5.0
Uhaul is an excellent storage facility
Guillermo Escalona
|
Overall Experience
Rating:
5.0
Staff was nice and very helpful
Queen Sharp
|
Overall Experience
Rating:
4.0
Thanks Karla For going to a extra mile to help me out u are awesome 👍🏼👍🏼👍🏼👍🏼