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Richard WCustomer Reviews for U-Haul Moving & Storage of Highlands Ranch
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Facility is good, very clean. No parking to unload at all. Had to wait to unload and spots were full the entire time I was there. There were only two of us accessing storage so not sure what was going on. Pretty inconvenient when you want to move quickly. Hoping my next visit it won’t be a problem.
Zachary W | Online Move InI switched from another company that did not provide great service.
JACK K | First ImpressionsThank you, Some confusing issues that Cassandra resolved. I moved out last week of February ‘24 and everything is good. Was confirmed that the “auction letter” is a formality letter when I spoke with a staff member yesterday 3/26/24. I was informed yesterday that both Cassandra and Durrel were not available. The staff member relayed to me yesterday that the items left in unit 2250 are good for auction and that I , Joe O’Keefe, has a zero balance with U Haul on County Line Rd in Centennial, CO. Thank you, Joe O’Keefe
Joseph O | Overall ExperienceHave renter here numerous times and will again! Great staff and clean, secure facility!
Kristin C | Overall ExperienceSeemed like the alarm system was constantly broken but other than that we give it 5 stars! We still have a unit there!
Deborah H | Overall ExperienceAll of the employees I interacted with during my several month stay were nice and helpful. The owner is there and he works to and is super nice. The storage room and facilities were always cleaned and free of clutter.
Lee A | Overall ExperienceDurrell was AWESOME on Friday but the lady on Saturday was LAZY, ignored me at the door at 6:59 am and shuffled to the OPEN sign before opening the door at 7:05am. By the time she got off her phone I finally received my rental truck after telling her multiple times the size. ATTENT TO DETAIL was lacking. Also they can NOT read fuel gages as it was 1/8th of a tank NOT 1/4. Did NOT shovel the walkways and area until 2:30-3pm when I returned the rental truck. Hopefully service will be better next time, Jan.27
Darrell G | First ImpressionsUpon checking out the staff at the county line location were very helpful and professional. There was a lady from a different location in the back and she spoke so loudly you could hear her inappropriate language. A employee went back and said there was a customer but that didn’t phase her she just got louder and used even more F bombs. U-Haul should not allow an employee to talk like that or subject your employees to this type of a work environment.
JAMIE Y | Overall ExperienceAmazing staff
Candiest P | First ImpressionsEasy, clean and safe.
Timothy W | Online Move InGreat job!
Brian S | Overall ExperienceThanks
Greg Q | Overall ExperienceLove working with Durrel and his staff, that are always knowledgeable and helpful....👍🏿
Angela S | First ImpressionsHorrible staff running the establishment. Unorganized and billing was all messed up. Moved out
justin V | Overall ExperienceLoved the front counter girl. So friendly and helpful! Thank you!
Tammy v | Overall ExperienceGreat experience. The gentlemen who runs the facility was outstanding. Thank you for all your help.
kate C | First ImpressionsThank you
John P | Overall ExperienceOverall Experience was a pleasant one. Overall everyone was helpful and courteous.
DaRon P | First ImpressionsI was locked out of my unit because the store manager decided to manually lock up an hour and a half early. When I talked to him on the phone, he refused to open the door. This caused be to spend an extra $1500 on my move because I had to get a hotel to come back to the unit next day. I also missed picking up my furniture at IKEA and had to drive the truck an extra 3 hours to return for the furniture. I also missed signing my lease with the landlord so I had to wait until the landlord returned after Labor Day, so I had to keep the truck an extra 4 days! All because the uhaul store manager was negligent.
Zulith C | Overall ExperienceJulian assisted us! An older man with a wonderful attitude! Thanks Julian for showing us love!!
charles a | First ImpressionsCasandra is an excellent Manager. When the elevator was out I was stressed trying to move out. She assured me that she would work with me and not penalize me for moving out late. This was very much appreciated because of my out of state travel. Pne less thing yo worry about. Thanks again
ricky b | Overall ExperienceAlways Clean No complaints
Harold H | Overall ExperienceI scheduled my move in ahead of time with you. Nobody notified me that your elevator was out of service the day I was moving in. I had to carry my stuff up two flights of stair. Knowing that your elevator was out of service you should have provided help carrying my stuff up the stairs or at the very least give a discount for the MAJOR inconvenience. Super disappointing
Mark D | First ImpressionsI’ve been excellent elevator has been functional, however, staff was as accommodating as possible with furniture dollies and carts, so it was tolerable.
Zach N | First ImpressionsTaylor and Bryan were great !
tom p | First ImpressionsThe employees we rude and unhelpful. After calling in the morning to confirm our van, we arrive to clear out a storage unit on the 2nd floor all to find out THAT THE SINGLE ELEVATOR IS BROKEN! SO WE HAD TO MOVE ALL OUR HEAVY STUFF DOWN A FLIGHT OF STAIRS. I CAN'T BELIEVE THAT YOUR COMPANY WOULD BUILD LARGE STORAGE FACILITIES WITH ONE, ONE, ONE ELEVATOR. NEVER AGAIN WILL WE HAVE ANYTHING TO DO WITH UHAUL
jeff M | Overall ExperienceI ordered a 15x10 storage unit and called ahead to see if it was available a day early. When I arrived with my truck full of stuff, there were only 10x10 and 5x5 spaces available. So I had to rent 2. Otherwise, everyone was friendly and mostly helpful.
Laura G | First ImpressionsVery Friendly staff. Still hot even with it being climate controlled.
JAMIE Y | First ImpressionsThe woman that assisted my move in was very nice. I dealt with two different people when I vacated the unit and they were not friendly or polite.
Susan P | Overall ExperienceAlways Helpful!
todd l | First ImpressionsStaff was friendly and helpful. Excellent customer service
MICHAEL C | First ImpressionsThe employees at that location are terrible. I have been to many uhaul locations and they are way better. The manager at this location needs to be fired. A Manger should never speak to customers like the way she does. Terrible manager. That's all I can about that lady. If yall want more feed back yall can call me. I would like that
Wes M | Overall ExperienceWas very pleased with the facility and staff Thank you Larry Sharp
LARRY S | Overall ExperienceThe manager and staff ( especially Cassandra ) we’re excellent, helpful and professional.
SALLY G | Overall ExperienceIt would be nice to have access anytime to the storage unit. We live far from the place the unit was at and it was hard to get down there to clean it out without being able to go in anytime. We paid for it longer then we wanted to because my mom passed away and it was her stuff and we could of cleared it out sooner if we could of been able to get in the unit at anytime.
Sara S | Overall ExperienceKeep up the good work!
Greg Q | First ImpressionsExcellent staff
CASSANDRA T | Overall ExperienceThe staff at the highlands ranch Uhaul are always friendly and helpful. We moved to the area recently and used them for multiple trailer rentals and drop offs as well as a storage unit and I am impressed by the level of service by Durrell and his team.
Mark M | Overall ExperienceThank you!
marilyn m | First ImpressionsWorked with Marcus and he was fantastic!
JODI L | First ImpressionsFriendly service. Always have equipment available.
Justin H | Overall ExperienceStaff was very friendly
Mark M | First ImpressionsThe staff at that facility are very disrespectful and rude. As a business owner I know how important customer service is. And your employees would rather yell at you then help you. Their is one employee that I have 4 or 5 altercations with. And she says she's the manager. That's the problem
WES M | Online Move InThey showed me everything I needed to know, was left with no questions.
Lori B | First ImpressionsEveryone was always helpful
Travis T | Overall ExperienceExcellent all-around experience. I would absolutely recommend this facility to anyone in the area who needs self-storage. Thank you!
Edward D | Online Move InI was a little concerned about my ability to find my storage area, as well as as accessing the elevator and the sign-in and sign-out swipes. However the woman working with me was very specific in her directions AND came to make sure I had found my space. Thanks!
Barb l | First ImpressionsI never moved in but the team at this location is friendly and professional.
Christopher W | Online Move InJasmine, Marcus and the rest of the staff at this location really made my extremely emotional and stressful move manageable. They were helpful in every way and just genuinely cared about what I was going through. I recommend this location 100%. These are good people.
Corinne S | Overall ExperienceThank you
ROBIN D | Overall ExperienceTo get bitched out as I just arrived and blamed for blocking the door open is BS. The loading and unloading zone is used for general parking and is rarely available for said purpose of loading and unloading. Generally, the woman there are nothing but beahtches. I moved out and to another company because of these two things. I’ve been at this storage company on and off for over 15th.
Thomas S | Overall ExperienceI liked it better when during open hours the doors could open to anyone rather than needing a card swipe.
Brad B | Overall ExperienceTerrific experience overall. Only minor complaint is that the card-reader check-in/check-out process doesn't seem to make much sense. You have to swipe-in at one reader in order to enter by swiping at a different reader?
DANIEL B | First ImpressionsThe gentlemen who checked me in did an excellent job and was very helpful.
John E | First ImpressionsYour staff is great it's awesome it's obvious they all work well together as a team.
Jacqueline P | Overall ExperienceAssociate was very friendly, knowledgeable, and efficient. I wish I could remember her name to give her 100% credit. All I know is she works every day.
Dean S | Overall ExperienceOne male employee at the desk was not helpful or kind. When I came back to store my things it was clear that he had not much to do. Also employees park in the dock area where people are trying to load their things into the storage space which is very inconvenient.
Robin K | First ImpressionsLaurie Ziegler was excellent to work with!
Lynn M | First ImpressionsVERY RUDE RED HEADED LADY IN FRONT OFFICE. YELLING AT PEOPLE. I KNOW ITS TUFF TO FIND GOOD HELP BUT PLEASE KEEP LOOKING FOR A DIFFRENT EMPLOYEE
Wes M | First ImpressionsThe staff is great and friendly
Jacqueline P | First ImpressionsCannot get in after 7 pm and thought I had access until 10 pm.
Samuel m | Online Move InEmployees were very helpful and quick!
Kory S | First ImpressionsI was extremely pleased with this facility. 2 days earlier I was at the Santa Fe location. Was so up set with the situation and staff I walked out and canceled my reservation. Had to rent a storage unit because there was nothing available to rent and drive my belongings out of state.
Sherri S | First ImpressionsI have been continuously denied entry to the building with the card the staff gave me, it keeps telling me I'm not checked in and to check with the staff. They say it's likely a wiring issue with the new system. Aside from that issue everything was great
Collin R | Online Move InHad issues before I even arrived to check into my unit. Prepaid online. They couldn't find me in the system when I arrived at facility. Than signed me up for a new unit that I paid for only they didn't attach my name to it. Got a call 2 weeks later when they couldnt figure out who it belonged to. Got charged late fees. Was told by a manager that i didn't have to pay rent for July 17th because my move out was the 29th. Only to be charged another late fee and told otherwise. Told I had to talk to the main manager who I could never get a hold of. I called several times in 7 days only to be put on hold for over 15min. each time. When I couldn't get a hold of the manager I was told to talk to i went there in person. The manager did not want to be bothered and walked away as fast as he arrived. I have worked in customer service for sometime. I understand staff shortages and long hours. Almost every person I interacted with was unhappy. Please provide them with better employee perks and benefits.
Ashley S | Overall ExperienceThe units listed as available in the office, were not available. I went up to the third floor and locks were on both ‘available’ rooms. Spent a good 25 minutes waiting to get another open unit while the employee physically went up to check on 3 more supposedly available units. Improvements need to be made in inventory control and updates. Customers shouldn’t be inconvenienced, especially if they have limited time to accomplish multiple trips to and from the storage location in one day. I’m moving soon and it’s stressful enough without more issues like that. Is it human error? Your inventory system? I don’t know. Staff was kind and apologetic but here shouldn’t be a need to apologize in the first place. Only thing making it more palatable is the first month is free.
Elizabeth K | First ImpressionsThere are never enough people working at this facility. You are never able to reach someone on the telephone. If you need to speak to someone you have to go there in person because nobody ever answers the phone. There are typically only one to two people working so you wait a significant amount of time before being helped. In the time that I rented there, somewhere around a year give or take, I had set up automatic payments and twice the information got deleted and I was charged late fees because they said that I didn't pay. To which I had to go in to the facility in person to straighten out where the late fees were then reversed because it was U-Hauls there not mine. Overall, I will never rent a storage unit from a U-Haul ever again.
BRIANNE T | Overall ExperienceConvenient green room f for recycling goods you no longer need.
Reemar M | Overall ExperienceI believe the documentation between myself, the location’s manager, the regional director, the moving company hired by the location’s manager, and Uhaul’s corporate legal department clearly outlines my sentiments about Uhaul and this location in particular. I will never again do business with Uhaul anywhere nor will I recommend it to anyone I know. Rather, I will urge them to avoid using your services. I couldn’t move out soon enough. These strong, negative sentiments of the Uhaul brand that have left a lasting and permanent impression are due to one man, this location’s manager. One man. A disrespectful bully, liar, manipulator, and truly a man without honor. Losing one singular customer is probably not important to a corporation the size of Uhaul. But trust me, the damage one woman can do by word of mouth and on social in the future can be impactful in an area like south Denver. I’ve never written words like I just did on any review in my life. And I didn’t like writing them. I tend to only write about the positive things I find in an experience. So please don’t dismiss my comments as a one-off disgruntled woman. This situation went far beyond anything that is acceptable in any arena of life. ONE MAN sullied your brand and your reputation. And he’s still managing unhappy employees and unhappy customers who have come in contact with him. It is really amazing what you hear in an elevator. One man. I hope you stop and think about that.
ALLISON R | Overall ExperienceThe staff are very rude and condescending. Constantly complaining while offering no solution to any problem. They parked their cars in front of the loading dock and came oit to complain about us having to drive in front of their cars, sideways, on the loading dock because the trailer we were supposed to have wasn't available so we had to load my minivan up with the storage unit contents. Whats the point of a reservation anyways? I drove 900 miles from where I moved to to clean out my unit. I made a trailer rental reservation 30 days ahead of time and the day before im supposed to pick it up, they switch it to a later time that same day. I'm Never renting from uhaul again.
Tyler L | Overall Experiencefantastic customer service
Robert P | First ImpressionsNice and clean,
Craig L | Overall ExperienceStaff was great. Service was above and beyond.
Jarred T | Overall ExperienceLove this store
Cassandra T | Overall ExperienceCustomer Service very courteous and helpful in all our needs ...
Mely D | Overall ExperienceThe one month free storage was a real blessing.
Stuart B | Overall ExperienceGreat Staff! Helpful and accommodating to all our cross country move.
Joseph A | First ImpressionsCustomer service was excellent thank you
Mely D | First ImpressionsGreat staff and location.
Brian B | Overall ExperiencePlan to have these guy put on my hitch for trailer hauling and bike rack because of such great service!
Riley A | Overall ExperienceI reserved a 5x10 storage weeks ahead. On moving in date I was told the the unit I reserved had been rented to someone else. No other 5x10 units where available. I was offered 2 of the 5x5 units. But at a higher price. The local staff did not have the authority to adjust the price to make this right. In what works is this good service?
Kamaljit J | First ImpressionsDurrell, the location manager does a great job with the facility & the workers
Joseph G | First ImpressionsWe will always use this facility and this location excellent service all the way around !
Mely D | Overall ExperienceThe staff was very helpful everbody was nice and made everything easy for me
Sheena S | First ImpressionsVery busy location. Employee turnover probably biggest problem. Helpful when there were problems; just had too much experience with problems. Confusion in record keeping, etc. They work hard, and can be nice, fix issues when they can. They MUST improve logistics. Access hours comment due to improperly working security; alarms go off, card system is spotty, at best.
Paul G | Overall ExperienceLaurie went above and beyond for me and I can't say thanks enough
Chelsea C | First ImpressionsVery helpful staff
Rex T | First ImpressionsI called ahead a week in advance to reserve a storage unit for the 15ft truck I was renting. Then when I showed up they didn't have any record of my reservation and had sold out of the available size. They tried to offer me two smaller units but it wasn't enough to fit my materials. I had to search for a different storage unit elsewhere.
Matthew J | First ImpressionsNo zero star option... Added 24 hour access.... first access worked after hours... second access did not work...attempted contact with customer service they didn't have the ability to give me access, did not establish contact with the manager, and did not offer any type of compensation, they were no help... manager durrell middleton did not answer to help nor had alternate options to resolve the issue at the time of the dispute... Was not able to access MY stuff needed and caused anxiety attack with my autism. If you need storage I would strongly recommend looking elsewhere and don't do business with Mr. Middleton
Collin G | Online Move InThere was an alarm that sounded right when I opened the unit door. That was rather disconcerting, but, given the way online registration and taking ownership is managed, I'm assuming the alarm was to alert the staff of my taking possession.
Susan M | Online Move InVery helpful, and more than enough carts available…
Stacey J | First ImpressionsI was given 2 different storage units that were already locked and other people were already renting. Then I ended up getting a smaller unit and I was there for 2 hours dealing with this. Neither person working knew the system or knew what they were doing and it was a huge waste of time.
Angela R | First ImpressionsI made the right decision in renting the storage unit at this location. The staff as really helpful and the facilities were top notch.
Richard R | Overall ExperienceI’ve been an existing Storage Customer @ this ‘same’ facility for nearly 4 years.
todd l | First ImpressionsGreat service all the way around!!
BJ B | First ImpressionsThe last 6 times I accessed the unit, the security card and alarm was not working. Other than that, I like how clean and maintained the facility is. People are great and helpful.
John W | Overall ExperienceCustomer service was great at the storage location and it is a good deal with the first month free; however after the first month anything bigger than a 5 X 5 is very expensive. I will pay over $185/mn for my 10 X 10. The other problem I had with the physical location was how hot it was in the storage facility. The A/C was on but it felt very warm when we were moving our items in the unit. UHaul can make the temperature more comfortable for their movers in the facilities. Customer service on the phone was awful with long wait times, disconnection, drop off location confusion, and poor willingness to clear up the problem. Because of that I will not use UHaul again.
LaTonya H | First ImpressionsThis was all a huge mess. I reserved (2) 15’x10’ storage units to arrive at the site and find (6) 5’x10’ units as if that is the same thing. Things do not fit as well into smaller areas, and they cost me more for the same space. The general manager of this location did nothing to make it better and I was unable to ever even get ahold of him. The general manager also seems to be a bit of a gate keeper so it is a bigger issue than it might otherwise be. The staff is super helpful when they have the power to be, but getting the proper price rate is not in their ability to provide. I failed to get ahold of him for 8 weeks while I was renting those 6 storage units. I was told that he was the only one that could honor the price I was quoted when reserving online. 6 office visits (he never works) and 3 unreturned voicemails later, I overpaid by a couple hundred dollars, so I don’t really care about how clean the facility or friendly the staff is, they can’t get it above average. You failed.
Tannen H | Overall ExperienceHelpful people, nice storage spaces.
Tanmay T | First ImpressionsEveryone at this location is always friendly and helpful!
Elliott j | Overall ExperienceStaff was courteous, and helpful.
barbara s | First ImpressionsDurrell Middleton was very helpful. Thank You!
Greg Q | First ImpressionsEstube 2 anos en el use de storage y todo vien muy amables. Grasias x tener todo muy vien, amables la seguridad.
MARTA G | Overall ExperienceDurrell, the manager helped me a great deal with the car trailer in order to unload the truck. They also found an additional place for more storage, that day. All the staff was great and helpfull. Great job.
Debra S | First ImpressionsClean operation
ROBERT H | Overall ExperienceVery easy move in!
Connor S | Online Move InAll the personnel at U-HAUL was friendly, helpful and answered my questions politely.
Marlene F | First ImpressionsAnxiety inducing and very stressful. Will never rent again, would rather live on top of every item I own than be over extorted by a company like this during one of the scariest moments in recent history ie the pandemic, again. Glad to be rid of it.
danielle r | Overall ExperienceI realize the prices you charge are simply market rate, but I believe market rate is too high for the service that is provided.
Paul F | First ImpressionsSo far so good!
Melissa G | First ImpressionsThe manager had told me he would price match my unit. However, the process required a minimum of 3 calls a month to make payment due to all of the approvals I had to go through. I got lien notices almost every month due to the managers delay. I did not enjoy my time at uhaul. Probably won’t ever rent from uhaul again. I found storage rates at $66 for a indoor 10x10. Uhaul is $180/month.
Thomas H | Overall ExperienceThey accommodated my needs very well. I started in a large 10 x 15 just off the elevator on the second floor, and then downsized to a smaller unit about 15 feet away on the second floor. That was very helpful.
John S | Overall ExperienceThis is my second time using the facility and first time using the online system. The online booking was very easy to use and my unit was ready for me on my starting day. Very happy with both experiences.
Elizabeth S | Online Move InExcellent storage site! Was even given a free lock with rental !
Constance V | Overall ExperienceMy experience with U-Haul Storage has been good. No problems. I appreciate having a local, safe, affordable, storage facility.
Desiree I | First ImpressionsFirst, Id like to say that the manager, Durrell, was awesome! He was knowledgeable, friendly, and professional, each of the three times I encountered him, and he's the reason I'm choosing above average. One of those times, involved a problem. He was incredibly busy that day, but didn't let that affect his level of service. We pay attention to customer service. Good service can be so hard to find, especially when tips aren't involved. Honestly, 3 of the above questions should be made into two, because the facility can be secure, but not well lit. Staff can be helpful, but not friendly. A question pertaining to safety should be added as well. The code to access the building containing the storage unit did not work on either of the two occassions we needed to access the unit in the early evening.
David C | Overall ExperienceFor a few years, we were very satisfied with U-Haul. For the past few months, the security system has not been fully functional. We have not been able to have after-hours access and exits/entrances have not being fully monitored/tracked making us trust the security less than before. We found another facility with a jumbo storage unit equal to the size of our 2 large U-Haul units, costing $160 less per month than U-Haul, and with fully functioning security plus after-hours access. Unfortunately, U-Haul did not cancel our units when requested. We moved out, cleaned our units, removed our locks, and cancelled our units in early Feb 2021. It took repeated attempts through mid-March to get the charges and late fees to stop being charged to us. I rated overall experience "Average" based on our early years. Most of the staff are "Average" or lower and a few are "Poor" but there is one manager who is "Above Average" and he was very helpful to us. I'm sorry I can't remember his name.
Kelly S | Overall ExperienceIssue was that people parked truck in a way which took up two lanes/spaces in loading/unloading area/dock. When it was reported, noone made them correct it. We had to park on side of building and move everything from further away. 1.5 hrs of very Inconvenient moving as a result.
David C | First ImpressionsWe had a death in the family on 11/24. We called before being billed for next month and asked if the month would be pro rates if we moved out 4 days late. We were told by GM we would get credit for the days from 12/5 to 12/29. When we went to the facility on 12/4 Durrell told us no proration was allowed. Very disappointed in the communication and lack of concern with regard to our situation. We called 800 number as directed by Durrell & they directed us back to him
Timothy M | Overall ExperienceUhaul is my favorite for storage, although more expensive than most self storage facilities. Having access to a storage unit for free, is a plus. thanks for offering great service.
ANITA R | Overall ExperienceA very clean and welcoming environment. Couldn't say enough for the staff, courteous and helpful. No pushy sales tactics at this location, just clean advice and service with a smile. Special props to Les, he's a great guy, look for him, he will not steer you wrong Thank you for exceeding all expectations for my "temporary" storage needs for the last 12 months. If the need arises, I will not hesitate once again. Thanks again, J.R.
jose z | Overall ExperienceMy service rep was super friendly, helpful and quick to get me taken care of. Much appreciation👍
Brian A | First ImpressionsI have had numerous encounters w/ the staff at this facility and each time they make me feel comfortable and valued as a consumer of their services.....no complaints whatsoever.
Rhonda K | Overall ExperienceWhile the staff are usually friendly and helpful the lack of adequate parking and that the facilities seem to always be busy was my biggest issues, great if you just need to pack everything in and never get to it again but this discouraged me from getting to my storage as often as I needed or wanted
DEBORAH A | Overall ExperienceAll service was excellent
Pat L | First ImpressionsEvery time I've had dealings with this facility its been a train wreck . I purposely drive out of the way to patronize other stores rather than go here. Due to past experiences ,I prohibited my business from using this location since 2009. A sudden and temporary need during a recent move made using this location most convenient . Maybe it was just a fluke day, but again- train wreck. There was a new store manager starting and the tension was thick. The cashier wanted the new manager to process our order but he said he didn't know how. He didn't real seem interested in learning. She rolled her eyes and had obvious contempt for him. We were told the storage unit building was open until 10 and given an access code . I confirmed we would be able to access the unit after the office closed since we had required trips that would happen after 5pm. We were supposed to get an access card but was told the machine was down . When we returned later with a load of material ~5ish the entry code we had been given would not work. The manager was just leaving and was obviously distressed. I explained we had to get into the unit so we could complete our move. He said he didn't know how to get in and that he had had " a long day I wouldn't be able to understand". I explained that me not getting into my unit was not an option. He said he had master keys at home and it would take him 1.5 hrs to go get them . I tried to troubleshoot options with him asking who else may have keys, etc but he got very emotional and said in frustration " Fine! I'll go all the way home and get my keys !" then recklessly sped away from the lot. To quote my stoic 18 year old son who was helping me " That was CRAZY." I did receive a call about an hour later from the manager who informed me his assistant lived close by and would come let me in. This happened. THANK YOU . A gentleman on a motorcycle showed up and happily let me in. Very professional . He explained I was not only not given an access card, I was not given proper instructions on how to operate the security system. The delay resulted in my moving crew leaving , forcing me to complete the 3-man load by myself - about 4 hrs of solo work for me. As your manager complained to me about his day, he had no perspective that I had been up for about 27 hours at that point, working in the smoke filled summer heat , and had an 11 hour truck drive to complete before my day would be over. It wasn't a minor inconvenience. All told, not being able to get in my unit cost me about 6hrs and $225 in wasted labor. The insinuation by tone and body language that this was " my problem" is just the cherry on top of a horrible experience. The facility is nice, clean, safe, and conveniently located - yet every-time its a cringe worthy ordeal. 3 for 3. At least they are consistent. Around 2005 they made my 74 year old mother cry ( really) over a $12 lock she couldn't get the key to turn in due to a sticking mechanism. Then, in the last experience they smugly charged me an extra day rent on a truck for being 13 minutes late after i waited in line IN THEIR LOBBY for 50 minutes to return the keys. This is only the 4th customer survey I've completed for ANY business in the last 10-15 years. I would avoid this place like the plague.
jason c | Overall ExperienceGreat customer service, friendly, and efficient. Will use again for sure.
Jim M | Overall ExperienceAbsolutely horrible service, would only recommend this location to someone I hate. This location continued to charge me after I moved out of my storage unit. I left my door open at move out, AND talked to a human up front. I need someone from upper management to follow up with me at Savannahlh@outlook.com, please, as I cannot continue to communicate effectively with the staff on location it seems.
Savannah H | Overall ExperienceThe log-in log-out procedures were a bit confusing when first stated to me, which resulted in me tripping the alarm upon entering my storage unit.
Don S | First ImpressionsThe black lady was looking at my old storage Unit. I had to walk with to 1912. Show her it. All empty. :o)
Wally S | Overall ExperienceIt took us several trips to load our stuff into storage, When we took our stuff out, it took several loads also. On many of those occasions, we could not park because UHaul trucks were parked in the load/unload area. We had to ask for them to be moved each time. We think it is wrong for UHaul to use those places for truck parking. They should be left for the convenience of paying customers. The actual storage facilities were very clean and nice, but the parking situation was very frustrating.
William S | Overall ExperienceOnly thing I had a problem was once the door looked like it had been kicked in and they had to put back on the hinge i had to wait for a while no apology other then that everything was great had it for a little over a year
Melissa H | Overall ExperienceGreat experience, exactly what we needed. Thanks!
Nitu A | Overall ExperienceI could tell they didn’t clean daily or even weekly because I spilled a teeny bit of glitter in the hall to test cleaning and it was there weeks later. The login pad had visible dirt, it was black. They eventually cleaned it, but especially during this virus, it should have been cleaned daily. Everytime I came it was super busy and people everywhere and it was almost impossible to find a spot to park 80% of the time. Might have been the timing. Not worth the price or location. Management was very great. Very nice and remembered who I was but nothing was worth the price when it was >$30 for the same size unit down the street. I moved out because of the inconvenience and the traffic. I still like U-Haul for their boxes and supplies but I’ll never store with a U-Haul again. Overpriced for sure. They wouldn’t give me a refund after 1/2 a month so I was forced to stay until my month was up. Sometimes I would walk through the dark and have to jump around for the light to turn on. It felt sketchy and I didn’t like being in the dark alone. There were times that I would be at my unit organizing and an alarm would sound down the hall and no one would be there.
olivia B | Overall ExperienceI was charged twice and still have not received a refund. I had a receipt showing this and spoke with the main manager and he was so rude and aggressive. They charged me for my unit and another unit that I did not rent. The main manager then decided to put a lock on my unit so I couldn’t get my stuff. He said he was doing it just to “mess with me” I went back on a different day to speak with the assistant manager Les and he was the only one that helped me. He could see my unit was paid for and took the lock off. I’m still owed 69 dollars of over payment that the main manager refused to give me. With everything going on in the world and being treated so aggressively from the main manager makes me sick. The only nice person there they knows what he is doing is Les. I can’t remember if it’s Les or Lex but if it weren’t for him I would have been afraid to get my belongings because of how horrible the main manager was. It also not temperature controlled it was close to 90 degrees and I had an entire box of stuff ruined because of it. Frankly I would like the money extra money charged given back and a refund for the abuse I had to endure by the main manager with his picture on everything
Madyson H | Overall ExperienceEverything worked out but it seemed there were issues with the computer system or program. It was extremely slow. My original 10'x15' storage unit reservation disappeared when I cancelled the truck. However, the manager gave me a 10'x10' and an adjacent 5'x5' which worked out fine.
GEORGIA S | First ImpressionsThe loading dock area needs to keep folks whom are not moving item from storage away.
Kevin H | Overall ExperienceEspecially appreciated their rearranging my FOR ME TO DROP OFF MY TRUCK THERE, GOOD SERVICE!
robert u | Overall ExperienceFor years, I have always rented my trucks and vans from this same U-Haul. Staff is always friendly and kind. This was the first time that I used the storage. It was exactly what I needed. Thanks!
Lisa F | Overall ExperienceJae was amazing and helped me out so much.
Amy B | First ImpressionsExelent place to do business with. I am very satisfied with the services and the way I was treated as a customer. I am greatly appreciate for Jay assistance and friendliness staff.
Mario A | First ImpressionsI rated the facility “Excellent” because staff was professional and friendly and met my needs.
Diane C | Overall ExperienceAwesome front desk staff who helped transfer from one unit to another hassle free!
Andrea M | Overall ExperienceFriendly people Pat was so helpful
Daniel F | First ImpressionsWas easy on returning of the truck fast and quick
debbie r | Overall Experienceprofessionl kind
Sheila S | First ImpressionsGreat place. Conveniently located. Friendly and professional staff.
SEAN T | Overall ExperienceThank you.
Barbara B | Overall Experiencegreat service!
Cheryl U | First ImpressionsThank you Christian W. Appreciate you helping us get situated tell we get to move in to our apt. You even stopped your lunch to help. Great customer service. It was appreciated. Vince & Terrie Ruf
Terrie R | First ImpressionsTo exspencive
Mary K | Overall ExperienceI've been a storage room customer for almost two years, and it has been a negative experience--rude people, accidents made in applying payments, not an ounce of help, in fact bad treatment.
Agnes C | Overall ExperienceYou called saying that I was closing out my storage account. I said no. You said you will call me back to see if any problem with my account. No call. Some confusion!
EPHRAM F | First ImpressionsI have been doing business with your company for several years. No real issues during this period.
EPHRAM F | Overall ExperienceNo Comments
James A | Overall ExperienceStaff was efficient, professional, patient, thorough, friendly—everything one could ask for in a business transaction.
Diane C | First ImpressionsThe lighting will put you in the dark after 10 minutes and force you to walk down the hall to activate the single motion sensor that works. The AC will never work so be prepared to sweat. Good Luck
ZACHARY K | Overall ExperienceJosh who helped us was amazing friendly and helpful Went out of his way to make the move into storage a breeze
Brian S | First ImpressionsMy furniture was stored for two years and I appreciate the cleanliness of your facility. Also appreciated the security. I would recommend this U Haul to all my friends. Thank you.
Patricia A | Overall ExperienceVery good customer service didnt wait very long to get what I needed
manuel a | Overall ExperienceThe best team ever! They really helped make our move so much more efficient and bearable!
MICHAEL T | Overall ExperienceThey were great
Adam O | First ImpressionsA pleasure to work with such a well run operation.
Jill J | Overall ExperienceI gave my notice for cancelling my storage unit on June 6th and had to make 7 to 8 calls as well as another physical appointment and still I received a notice to pay, a late charge and a lien notice.
Robert S | Overall ExperiencePredictably the best ever service...as always! Thanks guys!
MICHAEL T | First ImpressionsToo expensive. I've moved my stuff to a facility same distance from my home, same size 5x5, climate controlled, for $21/month, versus $65 @ UHaul.
Meredith R | Overall ExperienceStephanie Krauss helped me because I needed to move out and I wound up locking myself out of my car, so she got me a phone and got me water while I was waiting for a locksmith. Great service!
Teresa J | Overall ExperienceThe people there are so friendly especially Cassandra . She made the experience effortless gave me clear instructions . And even showed me the different options of storages available
melissa h | First Impressionsgreat experience!
Nitu A | First ImpressionsVery convenient location. Easy access and very friendly staff.
Ron B | Overall ExperienceRented a room, good service on line and in the store. Vey clean and and easy experience.
Barbara B | First ImpressionsVery helpfull. Needed more employee help
linda y | First ImpressionsGood experience
Maggie S | Overall ExperienceVery happy with the everything. All the employees very courteous I will recommend this place to all my friends. Manager was very professional I have no complaint. Very good service.
Orietta K | Overall ExperienceCan't say enough how friendly and helpful the staff was here. We also rented a van at this location and had excellent service.
Alexandra G | Overall ExperienceThanks again
david g | Overall ExperienceProvides a very helpful service. Everything is so easy and convenient. Staff is very helpful as well! Thank you!
egle k | Overall ExperienceGreat storage facility
janie t | Overall ExperienceReally great storage facility - great owner and employees helpful and friendly.
DIANE W | Overall ExperienceThe gentleman who helped me at the customer service desk was most friendly and helpful and walked me to my unit (at my request). I was very please how clean the facility is.
Maggie S | First ImpressionsVery clean and convenient.
MONET B | Overall ExperienceThe only thing that was not convenient about my unit, was not being able to access it 24/7. Otherwise - very well maintained and staff are polite and very accommodating to their customers' needs.
Nick k | Overall ExperienceThis U-Haul location always does a great job. I've rented 4-5 trucks here, had three trailer hitches and electronic brakes installed, and rented a storage unit. Always great service!
John Z | Overall ExperienceEveryone at UHaul went out of their way to be helpful.
Pam D | First ImpressionsThe UBox I received had broken parts and had a cover that was too small. The woman working the front desk was rude/cold on the phone and did not know what she was doing on the phone or in person
Landon H | Overall Experiencekelly was professional, personable and our experience was quick and easy
Denise L | Overall ExperienceIt’s nice that the storage facility is under sureveilance and that you need a key card to get in! I wasn’t worried about my belongings at all.
Isaiah M | Overall ExperienceI would definitly use UHaul to store my things when I need to. I stored several things there for several years and when I removed them they were in great condition. Indoor climate control is great.
HERB H | Overall ExperienceCourteous and efficient staff. Convenient parking next to my ubox. Thanks!
Peter I | Overall ExperienceHad a recurring bill error for box storage and John Rurup took care of it immediately and followed up with an email.
David Q | Overall ExperienceStaff is not very helpful or accomodating.
Bryan S | Overall ExperienceAlways hard to get a parking spot when wanted to access unit; very limited places for both storage units and those people wanting to rent equipment. Price went up every 6 mos without warning
COLLETTE H | Overall ExperienceI appreciate that you have the option to pay extra for 24/7 access to storage but I feel like that should be included already. Closing at 7 was very inconvenient and I couldn’t afford to pay more
kim e | Overall ExperienceIt can be hard to find a space at the loading area and the other parking is usually filled with Uhaul vehicles. Getting belongings can be challenging.
NILS M | Overall ExperienceThe marks above cover the topic.
Patricia S | Overall ExperienceGreat!
Stacey E | Overall ExperienceI would definitely use them again if I never need storage.
Elizabeth S | Overall ExperienceOrganized and well done
Janne M | Overall ExperienceEverything was clean and easy.
MEGHAN S | Overall ExperienceEveryone present was over-the-top helpful and knowledgeable. The check-in process was efficient and the facilities are extremely clean. Thank you for the great experience!
Brittany S | ReservationThis is one of the worst ones yet !!! Thank god for the friendly people at the Colorado Springs one
Kara m | Overall ExperienceMy uhaul box arrived in good condition and it was easy to pick up
Michelle J | Overall ExperienceThey were great!
Angela S | ReservationMOVING out of my unit when my key broke off in the lock. Was told it’s co policynothing they could do. I was set with truck and hired movers to help me. No waiver offered, nothing.
Jennifer C | Overall ExperienceWe did not need to access storage at odd hours, so everything worked well and normal for us.
Gregory M | Overall ExperienceThere are multiple charges on my bank account and I have been waiting on hold for 15 minutes If this issue is not resolved immediately I will call my bank and report it as fraud and a lawyer will be
tim d | Overall ExperienceAll worked as advertised!
DAVID P | Overall ExperienceI had an excellent experience with UHAUL. Both the truck rental for our 1100 mile move and the use of a storage facility for a little over a month were great experiences. The staff was incredible.
Justin K | Overall ExperienceA+
todd l | Overall ExperienceI called 4 times to have the manger, John, call & he has not called. I asked speak to a district manager & was told John has to put in that request. I am missing things & charged $3 w/o my knowledge.
Dana C | Overall ExperienceAlways had problems finding parking to access storage because non-storage customers and employees with always park in those reserved spaces. Employees didn't seem to care.
RICHARD F | Overall Experience