Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Great guy met me at the door, friendly, helpful, got us on our way. 5 stars.
Garrett W
Rating:
3.0
Customer did not leave a comment.
mike m
Rating:
5.0
Customer did not leave a comment.
Gregory A
Rating:
5.0
Very quick and easy move in process. No deposit required and on lock fee were great bonuses as well!
Thomas L
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
judy b
Rating:
5.0
Had light issue and I was helped in determining it was a simple fuse issue in my end and they helped me replace the bad fuses to get everything working so I could be on my way.
William A
Rating:
5.0
All the staffs are just very very kind
Shua S
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Evelyn F
Rating:
5.0
Customer did not leave a comment.
Tom K
|
Overall Experience
Rating:
5.0
Great job
DARREL H
|
Overall Experience
Rating:
5.0
In and out quickly, no problems, friendly.
Horace D
Rating:
5.0
Customer did not leave a comment.
Daniel F
Rating:
5.0
Customer did not leave a comment.
Kyia A
Rating:
4.0
Truck was not swept out, week before the trailer wasn’t swept out.
SCOTT L
Rating:
5.0
Always impressed with the courtesy and helpfulness of the staff at UHaul in Atlantic Mine, MI! Thank you so much.
Heather B
Rating:
5.0
The staff members are friendly and helpful!
lisa w
|
First Impressions
Rating:
5.0
Everyone was great! Friendly, helpful, and efficient. Thanks :)
Solona S
Rating:
5.0
Customer did not leave a comment.
JOSHUA R
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
JOSHUA R
Rating:
5.0
Customer did not leave a comment.
Junhong M
|
First Impressions
Rating:
5.0
Wonderful service
bettina g
Rating:
5.0
Customer did not leave a comment.
Lisa H
|
First Impressions
Rating:
5.0
Nothing... my experience was at U-Haul Moving & Storage of Houghton was perfect. The staff were super friendly and extraordinarily helpful. When I arrived to pick up my trailer, they had it all cleaned off and ready to go despite it being the middle of a multi-day snowstorm. The trailer had pulled around right by the front office and the staff even hooked it up to my vehicle for me. Highly recommend this location for your UHaul needs!
Travis N
Rating:
5.0
The team at U-Haul in Atlantic Mine did a great job helping me with my U-Boxes despite difficult winter weather conditions. They were happy to help and able to be flexible with my timeframes for picking up and returning the trailers. They went above and beyond to ensure the safety of the equipment and made my move as seemless as possible given the challenging conditions. Thank you!
David M
Rating:
4.0
Customer did not leave a comment.
SCOTT L
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
WALDO J
Rating:
5.0
Didn’t realize the box door was lock and didn’t know the combination. A slight delay being able to pack the truck until I could get through to the office for the combination.
william s
Rating:
5.0
Customer did not leave a comment.
Caryn T
|
Overall Experience
Rating:
5.0
Very helpful and polite! They were very accommodating!
Michael H
Rating:
5.0
Luke was extremely helpful!
Peggy G
Rating:
5.0
Customer did not leave a comment.
Tad H
Rating:
5.0
Customer did not leave a comment.
darren k
Rating:
5.0
Customer did not leave a comment.
Zachary C
Rating:
5.0
Customer did not leave a comment.
John R
Rating:
5.0
Customer did not leave a comment.
DAVE C
Rating:
5.0
Customer did not leave a comment.
Joe M
Rating:
5.0
My experience was the best it could be. Leanne and Jolene were wonderful to work with. They made everything so smooth.
Tom B
Rating:
4.0
Forgot to open trailer. Filthy dieting had to spray soap and water and brush out before use and dry before use
kim S
Rating:
5.0
Thanks guys!
Chris W
Rating:
5.0
They were very helpful.
bill h
Rating:
5.0
Aage is amazing!!! What a helpful and kind person, if it weren't for him, I would have not rented from U-haul for this trip.
Kristin K
Rating:
5.0
Customer did not leave a comment.
Lamont A
Rating:
5.0
Great service & equipment at this location. Staff very helpful and pleasant. Highly recommend!!
Cynthia L
Rating:
5.0
staff was awesome, will use again.
Robert W
Rating:
5.0
We had a great experience. The staff was friendly and we were in and out quickly.
Matthew W
Rating:
5.0
My only problem, was needing to pick up and drop offAafter hours. The Mobile App was having problems and wouldn't complete transaction. I had to to sit and wait 2 hours for the storefront to open. I then rushed to get everything done, so I could bring Truck back during regular hours. 4 out of 5 times I've used the Mobile App I've had issues, other than this time it's resolved itself. It was a hassle but I put up with it. after this issue I won't use it again, it cost me a great deal of time and mental stability. But the folks at this location have always been Top Notch
ERNEST C
Rating:
5.0
Customer did not leave a comment.
Ken B
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
william w
Rating:
5.0
Met me at the door, unhitched and moved the trailer - all I had to do was get a receipt and drive away.
Ronald K
Rating:
5.0
Customer did not leave a comment.
Julianne N
Rating:
5.0
These guys are really organized. They make it easy to drop off a trailer.
David K
Rating:
5.0
Staff was very friendly and helpful.
thomas s
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Hellen M
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
michael h
Rating:
5.0
Great customer service
Jon J
Rating:
5.0
Very friendly staffs. Probably the kindest Uhaul staffs I’ve ever worked with. Everyone was helpful and welcoming. Very positive experience and I really appreciate it
Shua S
|
Online Move In
Rating:
5.0
I continue to go out of my way to use this location. I drive 20 miles, going past 3 or 4 other Uhaul rental locations to visit this location. The main reason is the personal service I get from every employee at this location. Thank You Uhaul!
ERNEST C
Rating:
5.0
This is where we have a storage unit...people here are always very nice and friendly....great service!
Carrie E
Rating:
5.0
Great staff
Joseph T
Rating:
5.0
Staff were pleasant, fun, and helpful. It was a real pleasure to rent from this location.
James M
Rating:
4.0
Customer did not leave a comment.
bill h
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
scott m
Rating:
5.0
LeAnne was outstanding with all communications with me, she was extraordinarily helpful. I have a much improved opinion of Uhaul because of this last rental experience, the phone agent who set up the rental was great, the Charlevoix service was great, and Atlantic Mine help was great!
jerry y
Rating:
4.0
Customer did not leave a comment.
bill h
Rating:
5.0
Staff was friendly and helpful. No problems at all.
James D
|
Overall Experience
Rating:
4.0
Customer service was great. Super easy to arrange and pick up/drop off times were excellent.
Truck has been smoked in a lot (smell) and the rear drivers side tire had low air pressure when we picked it up.
Conner S
Rating:
5.0
Customer did not leave a comment.
Xiaolei J
Rating:
5.0
Customer did not leave a comment.
Elizabeth M
|
Overall Experience
Rating:
5.0
It was not clear if the truck came loaded with gas or not.
lorrie g
Rating:
5.0
It was great. The only thing we noticed was when it was time to fill up the gas tank, the fuel gauge doesn't say which side of the truck has the gas cap like almost every car has. Might be nice to put a sticker on the dash that says it is on the passenger side. It will save somebody some hassle.
David K
Rating:
5.0
The attendant was available at opening hours and had me drop off in minutes. He even unhooked the trailer and stored it by hand.
Jeffrey G
Rating:
5.0
Wow! Quick and friendly check in/out. Makes getting a trailer so easy!!
JOHN E
Rating:
4.0
This location needs better intake roadway to drop off. It is a very uneven and pot hole area. There isn’t very much room. People were nice and location is great. Just need to work on the drop off and pick up intake and outtake roadway. Would also like a discount for early return.
Thank you.
Terra W
Rating:
4.0
Tried to do the self check in for returning the trailer in the UHaul App, but the app has some bugs that need to be addressed. Took my pics of the trailer, but could not get back to that step in the app.
Robert Y
Rating:
5.0
I don't think you have to do anything. Everyone was very friendly and helpful and had helpful information to make the experience very easy !!!
JERRY C
Rating:
5.0
Customer did not leave a comment.
Toby B
Rating:
5.0
Customer did not leave a comment.
ERNEST C
Rating:
5.0
Customer did not leave a comment.
Paul M
Rating:
5.0
Customer did not leave a comment.
Jacob W
Rating:
5.0
Customer did not leave a comment.
Nathaniel H
Rating:
4.0
Roll-up door was hard to open/lock. Door looks like it might be out of alignment. The door Just looked worn out, but will work for my purposes.
Gene F
|
Online Move In
Rating:
5.0
Just keep your friendly and professional manner.
Lance O
Rating:
5.0
Customer did not leave a comment.
Clay C
Rating:
5.0
The staff is more than friendly and helpful with our move with making appropriate recommendations as to the size of the unit that we now have.
Lance O
|
First Impressions
Rating:
4.0
Credited me 50$. Also helped by adding moving blankets to my order.
COLLEEN H
Rating:
4.0
Customer did not leave a comment.
Rhonda F
|
Overall Experience
Rating:
5.0
When dropping off the trailer we called to let them know we were going to be 5 min late. The man working there was very nice and I was very apologetic. He was very professional and waited for us to arrive. Thank you.
James C
Rating:
4.0
I feel the price increases will make it difficult for lower income individuals. For the space it's still comparable for larger cities but not for smaller communities.
Brian F
|
Overall Experience
Rating:
5.0
Used this location many times. Always a good experience.
Kenneth F
Rating:
5.0
Customer did not leave a comment.
Richard L
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Michelle L
Rating:
5.0
Customer did not leave a comment.
Lynne S
Rating:
5.0
Very informative and accommodating
Gretchen V
|
First Impressions
Rating:
5.0
fast pick up and drop off; reasonable rate. Thanks
William M
Rating:
5.0
The young man at the desk was so helpful when my life and rested shot. He sprayed it with a lubricant in used pliers to open my unit for me. I could not have done it without him.
marcelaine l
|
Overall Experience
Rating:
5.0
Everything was great and uneventful.
Ernest J
Rating:
5.0
Customer did not leave a comment.
Grace P
Rating:
5.0
Customer did not leave a comment.
Chuck R
Rating:
5.0
Customer did not leave a comment.
Shane K
Rating:
5.0
Very helpful. We had damage to the trailer lower hinge and they evaluated it quickly, and it was covered by the insurance and all good. I would suggest to all to buy the trailer insurance. I am super careful and when moving things just happen that normally would not.
JOHN E
Rating:
5.0
Only room for improvement would be to grade gravel drives and improve traffic flow in front of office.
William K
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
John M
Rating:
5.0
Customer did not leave a comment.
Stephen P
Rating:
5.0
Customer did not leave a comment.
Mya F
Rating:
5.0
Staff was very prompt, helpful, and friendly. Great experience.
Amber P
Rating:
5.0
Great. Super straight forward pickup aside from the dolly. Maybe better instructions on that letting us know to go inside, we just assumed it was already in the back of the truck as we were doing pickup during non business hours
Jeremy T
Rating:
5.0
Have the gas tank in the truck filled to full, when picked up. My truck's gas tank was only half-full and it's difficult to bring a truck back with a half-full tank.
Edwin E
Rating:
3.0
Customer did not leave a comment.
Frank A
Rating:
5.0
Customer did not leave a comment.
Deborah B
|
Overall Experience
Rating:
5.0
When I tried to do the return online it wouldn't work. That was frustrating.
Heather C
Rating:
5.0
Customer did not leave a comment.
Michelle M
Rating:
5.0
Excellent service and staff!
Richard R
Rating:
5.0
Customer did not leave a comment.
LELAND D
Rating:
5.0
Customer did not leave a comment.
Douglas H
Rating:
5.0
Customer did not leave a comment.
Tracy O
Rating:
5.0
The manager and staff were so incredibly helpful and nice! I have rented a lot of Uhaul products in my life and this was easily the BEST experience I have EVER had!
James V
Rating:
5.0
Great staff, friendly, quick and thorough transaction
James A
Rating:
5.0
Customer did not leave a comment.
marchia b
Rating:
5.0
Customer did not leave a comment.
Jacquelyn L
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
David Z
Rating:
5.0
Customer did not leave a comment.
ty p
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
Jared O
Rating:
5.0
Customer did not leave a comment.
David G
Rating:
5.0
Nothing, everything went fine
Neil O
Rating:
2.0
It shouldn’t be hard for corporate to manage the movement of vehicles to nearby locations where people need them. Luckily I only had to travel 5 miles away this time instead of 90. Still never had a good experience with this company, and to be clear this criticism is more of Uhaul as a whole than any of the singular locations.
Jace L
Rating:
5.0
Customer did not leave a comment.
RYAN S
Rating:
5.0
Location had to switch out original trailer due to flat. Obtained replacement quickly and we were on our way.
JONATHAN W
Rating:
5.0
Customer did not leave a comment.
Matthew C
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Binigno A
|
Overall Experience
Rating:
5.0
Quick, easy, helpful in every way service
Chris A
Rating:
5.0
Customer did not leave a comment.
Audra T
|
Overall Experience
Rating:
5.0
Renting a unit right next to the office ment vehicles were often parked in front of my unit. For the nature of what I had stored this was not an issue but I would have preferred to have better access.
ken t
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Ward H
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Autumn M
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Jennifer F
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
christoper Y
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Richard L
|
Online Move In
Rating:
5.0
The manager there is very professional and takes this seriously and it shows. Tip top shape -everything!
renee o
|
First Impressions
Rating:
5.0
Had very good customer PR while I rented from them and very helpful staff!
Eric M
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Robert L
|
Overall Experience
Rating:
5.0
Thank You Leiann and Crew!!! You don't know how big of a help you guy's were.
Storage unit was very well kept and doors closed up tightly.
Wayne C
|
Overall Experience
Rating:
1.0
We're not happy with it at all.. kept double locking us out..
paul P
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
Eric K
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Aaron K
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
quallier b
|
Overall Experience
Rating:
5.0
Derek was great help
John J
|
First Impressions
Rating:
4.0
Thanks
Dale L
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
KEITH J
|
Overall Experience
Rating:
3.0
My biggest issue was after paying a years worth of storage they didn’t prorate the final month of use so I paid for nearly a full month of non use.
There were times when snow removal plowed big mounds of snow in front of my doors making access a problem
David V
|
Overall Experience
Rating:
5.0
Staff was extremely polite and helpful.
Daniel C
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
JOYCE K
|
Overall Experience
Rating:
3.0
Only average because I been sick in the hospital and was ran over by a vehicle couldn't work to pay up to date on my bill kinda ignorant about it I'm missing lots of stuff out of my unit yes I was able to settle for 50 dollars but my dad past away left me few things it was missing but nobody seems to know we're it went or will give me answers Jesse Schutz 1-906-275-9379 feel free to call me
Jesse S
|
Overall Experience
Rating:
5.0
Thank you so much for working with us from 9 hours away. We just needed the unit for a short time to store college dorm items
Until the next move. The Atlantic Mine staff was great to work
With! Thank you!!
Cheryl C
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Kirk J
|
First Impressions
Rating:
5.0
Great experience each time I use Atlantic mine, mi. The only thing that bugs me is I paid for storage on 3/27 & moved out 4/2. I paid for the whole month, but get 0 back. Storage should b pro rated when you give notice that u r moving out …
Tiffany P
|
Overall Experience
Rating:
5.0
Great.
Aaron K
|
First Impressions
Rating:
4.0
move-out date was a month earlier, after notification to u-haul was made.
craig p
|
Overall Experience
Rating:
4.0
Everyone was always friendly and helpful.
Beth B
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Rachel D
|
Overall Experience
Rating:
5.0
All of the 6 or so workers I encountered in the past year at the Atlantic Mine Uhaul were nice, competent and did their jobs well. They've done well hiring good people and keep their units well plowed out even in middle of U.P. winters.
DAVID K
|
Overall Experience
Rating:
5.0
The customer service at the Atlantic Mine branch is excellent. The manager and the employees I worked with were so helpful and polite.
michael b
|
First Impressions
Rating:
5.0
The staff were incredibly helpful and great to work with.
GORDON P
|
Overall Experience
Rating:
3.0
Bill's were sent with barely any time to get them there on time. For many people who receive social security the majority do not get paid on the 3rd of each month, as a result of this I was charged several late fees.
Mary J
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
rex n
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Virginia C
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
JOYCE K
|
First Impressions
Rating:
5.0
Great job Great people
DARREL H
|
Overall Experience
Rating:
5.0
Great job
DARREL H
|
Overall Experience
Rating:
5.0
Excellent moving experience
Thank you sooo much for all of your patience & assistance 😁
Tiffany P
|
First Impressions
Rating:
5.0
All the staff were extremely helpful
THOMAS A
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
WILLIAM J
|
Overall Experience
Rating:
3.0
Moving in and of itself can be stressful and sometimes a frustrating experience. In many instances we are in a hurry as we only have a small window of time to bring or retrieve items from the storage unit. Unfortunately, on more than half of my trips to the facility, I had to ask the employee to move their vehicle as it was parked in front of my unit. In some cases the employee was working with another customer which added to my wait time. I asked that the staff be advised to not park in front of my unit which helped for only a short time. Please have the employees park in an area that will not impact access to the units. It will be appreciated by future renters.
Thank you -
mike j
|
Overall Experience
Rating:
5.0
Thanks
Dale L
|
First Impressions
Rating:
2.0
Storage unit leaked. Items were damaged.
Cathy H
|
Overall Experience
Rating:
5.0
Great job
DARREL H
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Cameron B
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Dayton G
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Janel M
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Joyce T
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Laura B
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Geeta k
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Sue U
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Tina O
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
WILLIAM J
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Frank H
|
Overall Experience
Rating:
4.0
The staff was unbelievably helpful at all times. They went out of their way to help me. The only drawback about my experience was with pieces of broken glass near the door to the unit, and the storage garage door was difficult to use at time. In regard to the door, I was helped with it by staff. Regarding the glass, I never brought it to their attention.
Brenda N
|
Overall Experience
Rating:
5.0
LeAnn and her crew were extremely helpful & courteous. I greatly appreciated their excellent service!
Debra A
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
HEATHER D
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
Gina S
|
Overall Experience
Rating:
5.0
Staff went above and beyond in all ways. I would recommend this uhaul to anyone needing a truck or storage space. Nice people.
Christine C
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
joe b
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
TODD A
|
Overall Experience
Rating:
5.0
I was looking to switch locations so checked back they had a opening very smooth switch the Atlantic Mine office very helpful !
RICK H
|
Overall Experience
Rating:
5.0
It was great to be able to store furniture, books, household and personal goods in a climate controlled environment. No mold or musty odors. Secure. Accessible when needed. Couldn't ask for more.
Applewood R
|
Overall Experience
Rating:
4.0
Move out instructions could be more clear but Tyler was very helpful when it came to moving out
Jacob M
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
mike j
|
First Impressions
Rating:
5.0
Everyone at the facility were great
Vernon L
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Amysue B
|
Overall Experience
Rating:
5.0
Thanks to everyone, and especially Dave, who stopped by to help us while we were trying to start our car that had been stored with you. When we need to store vehicles again we'll definitely want to go with UHaul.
cindy P
|
Overall Experience
Rating:
5.0
No problems Staff contacted me when a unit became available.
thomas s
|
First Impressions
Rating:
5.0
Office staff was super friendly and helpful.
Patricia T
|
First Impressions
Rating:
5.0
Great place..answered phone themselves..no robots..really helpful
Susanna P
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
CLIFFORD D
|
Overall Experience
Rating:
5.0
Great Job
DARREL H
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
ROBERT M
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Jesse S
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
bernard l
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
MICHAEL B
|
Overall Experience
Rating:
5.0
Great service, as always
Craig J
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
bernard l
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
George S
|
Overall Experience
Rating:
5.0
Great service very friendly.
DARREL H
|
First Impressions
Rating:
5.0
When my husband passed and I needed to access and clean out the unit, the manager and staff went out of their way to help. Their understanding and assistance were deeply appreciated.
Rod O
|
Overall Experience
Rating:
4.0
Good
Bruce D
|
First Impressions
Rating:
5.0
The staff was very nice and quick as to getting our storage unit. Storage unit was clean and they gave us a lock to lock the storage unit up with. I would recommend this place.
mary s
|
First Impressions
Rating:
5.0
Leann always thinks of the customer first and she is very easy to work with!!
Tim K
|
First Impressions
Rating:
5.0
Great experience, only left because I needed a company that allows car storage.
Anastasia E
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
amanda s
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
DAVID W
|
First Impressions
Rating:
3.0
Customer did not leave a comment.
jasus A
|
Overall Experience
Rating:
5.0
Luke was awesome to work with and got me set up with a storage unit quickly and was very informative of the options available to me.
Thanks again!
~Mike R
Michael R
|
First Impressions
Rating:
5.0
Leiann was very personable, helpful and knowledgeable and has a sense of humor as well. She is the best! UHaul should be proud to have her on their team. The entire process of registering for a storage unit was seamless and quick. I have used UHaul vehicles and trailers over the years and have always been satisfied. My new location for moving and storage will be Houghton UHaul Moving and Storage. Thank you!
larry g
|
First Impressions
Rating:
2.0
Someone leaked out my moving date info and where I was going. I was in a bad relationship and I didn’t want him to find out any info. He did and I had to get the police involved. I will NEVER do business with You’s again
Janie L
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Robert L
|
First Impressions
Rating:
4.0
I did call to set it up but then went to the business directly the next day.
Apparently, the person I talked to on the phone did not save my reservation. I had very good customer service and got everything arranged at the business.
Lourie M
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Ethan h
|
Overall Experience
Rating:
4.0
Experience was good, however I was charged on June 1 for the unit 11HI which I have already vacated. Next payment was supposed to be for new unit 20QE and scheduled for July 1. Tried calling a couple of times but either no answer or get cut off.
Bob M
|
Overall Experience
Rating:
5.0
Staff was amazing and super helpful
Eric Z
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Tracy I
|
Online Move In
Rating:
1.0
Water damage to over half of our unit. Due to lack of Winter maintenance. Was told there was nothing they could do about it.
Brandon M
|
Overall Experience
Rating:
5.0
Very helpful staff.
gail w
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
mark k
|
Overall Experience
Rating:
5.0
We dealt directly with Team Member Jolena Benson, she was great, answered our questions and was very professional. General Manager Leiann Milison was in the office and contributed to our conversation without being overbearing. As a business owner I want to commend Uhaul on this team
Craig J
|
First Impressions
Rating:
5.0
Very helpful and very courteous
CLIFFORD D
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Diana w
|
First Impressions
Rating:
5.0
happy
james e
|
Overall Experience
Rating:
5.0
Great service
steve G
|
Overall Experience
Rating:
5.0
Great support and customer service p
steve G
|
First Impressions
Rating:
5.0
Amazing experience. Sandie offered the most presten customer service with me. She answered all my questions. Just overall amazing. Highly recommended!!!
Jasmine K
|
First Impressions
Rating:
5.0
clean, available, secure, staff friendly and helpful
Toivo S
|
Overall Experience
Rating:
5.0
Friendly and helpful staff. Highly recommended!
Anthony B
|
Overall Experience
Rating:
5.0
👍
KRIS W
|
Overall Experience
Rating:
5.0
Very easy to load and unload our thing staff was very nice and helpful
NICHOLE M
|
Overall Experience
Rating:
5.0
Appreciated the friendly prompt service. Ease of use and one free month of storage! Thank you Leanne!
ruth m
|
First Impressions
Rating:
4.0
NA
James W
|
Overall Experience
Rating:
4.0
Well maintained and well lit
PAUL A
|
Overall Experience
Rating:
5.0
outstanding personnel in Jolene and Lisa
James P
|
Overall Experience
Rating:
5.0
Every one was helpful & friendly . Thank you
Silvia C
|
Overall Experience
Rating:
1.0
Several storage units had damage from water spring 2019. I only used the unit for 9 months, long enough for severe damage to irreplaceable items. Renters insurance will not cover. Black mold too.
Jennifer B
|
Overall Experience
Rating:
4.0
Thanks
nancy s
|
Overall Experience
Rating:
1.0
Standing water in the unit damaged many items. Said I needed to take the extra insurance to be eligible for replacement but insurance DOES NOT cover water damage. Will never use Uhaul for anything aga
Amy T
|
Overall Experience
Rating:
5.0
Leiann's service was efficient, courteous, and she went out of her way to be sure that we had everything the way we wanted. Couldn't ask for more.
Applewood R
|
First Impressions
Rating:
5.0
Excellent experience
Gave me a courtesy call ahead of check in date offering to check me in over the phone ahead of the rush of move out weekend at MTU.
Move out went exactly like I was told
Michael W
|
Overall Experience
Rating:
5.0
Always friendly staff that is willing to help you. I have had no problems.
TODD A
|
Overall Experience
Rating:
5.0
The staff was so helpful and had everything we needed. Very kind as well. Always gave a welcoming greeting when we walked in.
Tim K
|
First Impressions
Rating:
5.0
What a great team. Professional and courteous, would definitely use them again.
Larry N
|
First Impressions
Rating:
5.0
I was taken care of right away when I walked in. Friendly staff, highly recommend.
andrea r
|
First Impressions
Rating:
5.0
U-Haul staff was friendly and very helpful.
mark k
|
First Impressions
Rating:
5.0
Service was excellent, very helpful.
Charles E
|
First Impressions
Rating:
5.0
Wonderful transaction
Stephanie W
|
Overall Experience
Rating:
5.0
Everything was great
Stephanie W
|
Overall Experience
Rating:
5.0
These guys are awesome! no hassle, super easy to work with. Wish all companies were like this. GREAT JOB!!!
todd b
|
Overall Experience
Rating:
5.0
Please have them plow snow more often.
Jake M
|
Overall Experience
Rating:
4.0
This unit was rented for just less than 6 years. The association with the employees by this party was every thing I would have expected. Thank you again.
Doug
Doug H
|
Overall Experience
Rating:
5.0
Awesome.
Lisa K
|
Overall Experience
Rating:
5.0
Great staff, great experience.
I was not there over a winter so cannot comment on snow removal but would bet it is in line with the rest of the quality.
Wes
Wes F
|
Overall Experience
Rating:
5.0
The guy who registers us was very nice and helpful. The storage unit was well priced for the size it is. Thank you!
Lisa K
|
First Impressions
Rating:
5.0
Good job folks
ken v
|
Overall Experience
Rating:
5.0
I moved out on 11/30/18.
The staff have been excellent in the 3.5 years that we’ve had units at the Atlantic Mine location. I always recommend them.
STEPHANIE C
|
Overall Experience
Rating:
5.0
Fantastic staff and customer service..
Monica G
|
Overall Experience
Rating:
5.0
Great experience. Nothing else to add.
Patrick V
|
Reservation
Rating:
5.0
All great!
richard v
|
Overall Experience
Rating:
4.0
The unit was damp and some of our stuff was moldy. When we changed units to a dryer one the office didn't cancel our old unit and we were changed for 3 months rent.
dick s
|
Overall Experience
Rating:
4.0
above covers everything
Stephen D
|
Overall Experience
Rating:
5.0
Great experience. Staff very friendly and eager to help.
Ryan N
|
Overall Experience
Rating:
5.0
Awesome!
john b
|
Overall Experience
Rating:
5.0
There was water on floor but the provided a pallet to place items on.
Kristine D
|
Overall Experience
Rating:
5.0
easy access and clean
SUZANNE R
|
Overall Experience
Rating:
3.0
I got another lien letter. Please close this account.
Cari l
|
Overall Experience
Rating:
5.0
What can be said, Facility was very clean and the staff went above and beyond to help me out. The staff should be commended for their great job.
Pete D
|
Overall Experience
Rating:
5.0
I was very satisfied with my experience...
JAMES M
|
Overall Experience
Rating:
4.0
Clean unit, but there are cheaper options in town. Winter was a problem because they do not keep doors clear of ice, so had to chop my way to the door.
Bonnie H
|
Overall Experience
Rating:
3.0
None
Robert H
|
Overall Experience
Rating:
5.0
No issues, everything went exactly as I was told. Excellent experience and I would definitely use this facility again if the need arose.