Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
This was by far the absolute worst truck I've ever driven. There was 6-10 inches of play in the steering wheel. it dropped acceleration on every hill. It was the biggest piece of JUNK ever allowed on the road. Truck number TT3662F SHOULD NEVER BE ALLOWED ON THE ROAD AGAIN. It is a danger to everyone on the road.
You told me the truck was due back on Tuesday 3/26/24 I returned on Tuesday and was charged 2 extra days. UHAUL SUCKS!!! I will never use you again. Worst company I have ever delt with.... This will be reported on every social media site possible. Worst experience ever. Give me a refund.....
David Bailey
Rating:
5.0
The only problem I’m having is getting my $60 refund they gave me a receipt telling me that it was sent to my bank card but it hasn’t gotten there yet and I dropped it off on 25 March 2024 which was the date that I’m supposed to drop it off and they said I get my $60 refund back but I still haven’t gotten it on my bank account
Maria Harrison
Rating:
5.0
Customer did not leave a comment.
Jacob Crossley
Rating:
5.0
Customer did not leave a comment.
Darece Stutzman
Rating:
4.0
Customer did not leave a comment.
Ronald Blackburn
Rating:
5.0
Customer did not leave a comment.
Robert Robert
Rating:
5.0
It was full of pet hair. Opened my window and had hair flying around the entire trip. Trash behind both seats. Otherwise it was ok.
Fred Jensen
Rating:
3.0
Customer did not leave a comment.
Amy Kelsey
Rating:
4.0
Customer did not leave a comment.
david Stevens
Rating:
5.0
They marked the level of gas at 3/4 of a tank, I drove 20 miles and put 15.00 dollars back in before returning. Upon arrival they charged me an additional 18.00 for gas.
Chad McGiffin
Rating:
5.0
Customer did not leave a comment.
claudia Mckim
Rating:
5.0
Customer did not leave a comment.
Bethany Womack
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Brianne Tolman
Rating:
2.0
Make sure the people know what they are doing. My trailer came off the hitch. Almost caused me to wreck
Christian Hinton
Rating:
4.0
Customer did not leave a comment.
steven constable
|
Overall Experience
Rating:
5.0
Nice people who did their best!
lori briggs
Rating:
5.0
Customer did not leave a comment.
Leah Sasser
|
First Impressions
Rating:
4.0
The vehicle got stuck in snow twice. I had to get it unstuck and ended up being a few minutes late and a few miles over the estimate. They weren't exactly understanding. Was told by someone if I had used the 15' truck instead of the 10' it would have worked better in the snow. Maybe someone at the office would have this info and could have informed me. The tires were not rated for snow and I paid $100 out of pocket to get unstuck. They didn't clean the snow off the tailgate which is where you load everything, so sort of annoying. Overall they can't control the snow so it was an ok experience.
David Stevens
Rating:
1.0
Fire Tammy and get someone that actually upholds the job’s duties. They need to ensure that the trucks are inspected!!! It’s so dangerous!! I was driving a death truck on wheels. Let’s see you drive a truck with a busted engine.
Armaghan Kimbell
Rating:
5.0
Great people and a good unit, I will gladly pick that particular area if I need future storage
Robert Fisher
|
Overall Experience
Rating:
5.0
You folks were splendid. Thanks especially to the fellow for helping with my nearly flat tire. Look for a review on Google maps in the near future. Peace 🕊️,
Jeremy
Jeremy Stockstad
Rating:
5.0
Customer did not leave a comment.
Sunlight Two
Rating:
2.0
No room to turn the truck around in the parking lot. Very dangerous and cramped setup.
Addie Neim
Rating:
5.0
Customer did not leave a comment.
Jonathan Nelson
Rating:
4.0
The service was good, it was quick in and out, but the ratchets on the car trailer needed maintained, they were rusty and very difficult to use. Also there was dirt and gravel on the trailer when I picked it up.
John Smith
Rating:
5.0
Customer did not leave a comment.
Emma Putt
|
Overall Experience
Rating:
4.0
I had a great experience with this location
Jeffrey Zimmerman
Rating:
4.0
Customer did not leave a comment.
frederick herzer
Rating:
5.0
Ryan and Louis were amazingly helpful. Ryan went out of his way to really help me hitch up the U-haul to my vehicle, to tend to the electrical connections. They even helped me try to replace my own headlight. It was a miserable wet night and at closing time. They never made me feel rushed. Always super helpful and kind. These guys were just awesome! Thank you Ryan and Louis.
Kate Ryan
Rating:
5.0
Uhaul is top notch. Always. You guys make it easy. Every location I've ever Been to. Including this one. Always has it together. Great job.
Ashby Boulware
Rating:
5.0
Customer did not leave a comment.
Cliff Lockhart
Rating:
5.0
Customer did not leave a comment.
edd pitcher
Rating:
5.0
Overall everything was to my satisfaction! Looking forward to our next visit. Thank you.
mary gutierrez
Rating:
3.0
The code wouldn't work the night I moved in.
Came back the next morning and it still wouldn't work.
They changed it twice and it still isn't working.
Ryan Partridge
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Ian Turner
Rating:
5.0
Customer did not leave a comment.
Travis Johnson
Rating:
5.0
Customer did not leave a comment.
Aren Eddingsaas
Rating:
5.0
You need better computer systems for your workers
nick brown
Rating:
5.0
Customer did not leave a comment.
April Evans
Rating:
5.0
Unsure, but the lady that checked me in was super friendly. And Luis went above and beyond while hooking up the trailer!! Will always use this location. Keep up the good work
Barbara Speas
Rating:
5.0
Great service, efficient checkin and checkout, and friendly staff
Greg Hula
Rating:
1.0
Customer did not leave a comment.
Janet Koplin
Rating:
4.0
Customer did not leave a comment.
RICHARD SLAUGH
Rating:
5.0
Customer did not leave a comment.
joseph haruska
Rating:
5.0
Luis was very accommodating since I ordered the wrong trailer.
Margaret Twohey
Rating:
5.0
Customer did not leave a comment.
Justin Harris
Rating:
5.0
Good service at site.
Brian Jensen
Rating:
4.0
Customer did not leave a comment.
Mark Kochevar
Rating:
5.0
Truck needs to be looked at shakes like it's un balanced after you reach 40 mph.
Angelia Alatorre
Rating:
5.0
Luis and Blade were professional and made the moving experience great. Best location to rent from at Idaho Falls.
Dale Mommer
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Jean Oakley
Rating:
5.0
Customer did not leave a comment.
STEPHEN SMOOT
Rating:
5.0
Staff are really friendly and know what they are doing. Reservation was easy and pick up and drop off went flawlessly.
Brent Grover
Rating:
3.0
Customer did not leave a comment.
Marla Wilson
Rating:
5.0
Customer did not leave a comment.
richard taylor
Rating:
5.0
Customer did not leave a comment.
Shane Stailey
Rating:
5.0
The staff are exceptional. They are knowledgeable, fast, friendly, and very competent. I had a great experience, thank you.
Rulon Nielsen
Rating:
5.0
The staff is amazing, the facility is immaculate and nice and warm for this winter moving.
I was helped with a unit and unloading of my belongings as a single woman they were so kind and so helpful and they did it all in the middle of a small snow storm I will definitely recommend this facility to anyone needing any sort moving help!!! Thank you so much!
Whitney Jackson
|
First Impressions
Rating:
5.0
Louis did an excellent job keeping me informed and taken care of. Thank you. Lisa Kurtick
Lisa Kurtick
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Krista Martin
|
Online Move In
Rating:
5.0
Well done. Thanks
jordan king
Rating:
5.0
Prompt and professional service on both sides of our trip… Thanks Team !!!
Rochelle Manson
Rating:
5.0
Customer did not leave a comment.
Eugenio Santistevan
Rating:
5.0
Customer did not leave a comment.
John Bond
Rating:
4.0
Customer did not leave a comment.
tammy rogers
|
First Impressions
Rating:
5.0
It’s been excellent working with the people. The people I have worked with are so kind and helpful everything with U-Haul has been great..
I would recommend you..
Thank You..
William Heddlesten
Rating:
5.0
Customer did not leave a comment.
autum Lauderdale
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Jane Ellen Solomon
Rating:
5.0
Thx
rita cooper
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Joseph Gonzales
Rating:
5.0
Customer did not leave a comment.
Patti Foster
Rating:
5.0
The service we experienced was fantastic but the price for the van wasn't very awesome. I was quoted one thing and then when I went to pick it up it was another. Other than that it was great!
Ashley Dygart
Rating:
4.0
Thank you for the friendly staff in Idaho Falls, Northgate mile.
They are always so friendly, especially Louis.
Thankyou.
TAMMIE HUBLER
Rating:
5.0
Customer did not leave a comment.
cole dernoll
Rating:
5.0
Customer did not leave a comment.
mary velasquez
|
Overall Experience
Rating:
5.0
You did well. I dropped of the trailer after hours. That was nice. No other comments.
Benjamin Meyer
Rating:
2.0
Not clear where to return vehicle, lot is very congested.
James Angell
Rating:
5.0
The truck was powerful and well maintained
Valentina Cordoba
Rating:
5.0
Nothing really. The manager was very very helpful. My morning was starting out bad and I forgot my ball. He found one and didn’t even charge me for it. I have used this facility several times and they have never ever let me down.
Tollef Reyersom
Rating:
4.0
Have workers greet guests as they wait even if the worker isn't able to help them.
My sister and I waited 10 minutes for someone to help us return our truck. Two different workers walked by us, but held their heads down and quickly walked away.
A simple,"Hello. Someone will be right with you." would have been nice.
Christine Davis
Rating:
5.0
Thank you so much Luis!
migeul Hernandez
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
david adams
Rating:
5.0
Customer did not leave a comment.
uriel rivera
Rating:
3.0
The guy tried to plug the trailer into my truck and your wire harness pin was bent he went and got a new harness adapter plugged it in and said my lights all were working but the person following me said the left tail keep going on and off and the brake lamp would some times work and some times wouldn’t. The plug on my truck is brand new from dodge I never have this issue on my 1 year old camper. I think the trailer you have may have a issue this is the second time I’ve had a lightning issue with these enclosed trailers from this location the one I rented in rexburg not a issue the flat bed with a load deck I rented at the Idaho falls location no lightning issue but the enclosed trailer did. The person working was very helpful that part of the rental was grate but the lighting issue is annoying I’m glad I didn’t get a ticket
Jeremy Dougan
Rating:
4.0
Blade who assisted me was aweosme and very helpful getting what I needed.
sterling ritcheson
Rating:
5.0
Customer did not leave a comment.
carri schultz
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Stacy Allen
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
Billy Klingler
Rating:
5.0
Super friendly and helpful
Emilio Varela
Rating:
5.0
Customer did not leave a comment.
Robert Robert
Rating:
3.0
Customer did not leave a comment.
ALLEN REESE
Rating:
5.0
Customer did not leave a comment.
Richard Ray
Rating:
4.0
Customer did not leave a comment.
Katherine Keefe
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
JOSEPH COWAN
Rating:
5.0
Very Prompt and curious.
Harold Nielsen
Rating:
5.0
Close by and handy
Patti Summers
Rating:
3.0
There was no overhead lighting. Expensive for the size of the unit. Maybe 8x12 feet 140.00. I located a 10 x20x 10’ high for 90.00. A new facility I could drive right up to instead of using push carts and going down 3 corridors.
Tom Shanor
|
Overall Experience
Rating:
5.0
All employees with whom I had interaction were courteous and friendly! I will definitely rent from this location again. I had a local rental of an auto transport.
Clifford Johnson
Rating:
5.0
Customer did not leave a comment.
alexander foote
Rating:
5.0
Customer did not leave a comment.
Jeff Phillips
Rating:
5.0
A fast and professional stop for a hitch install on a 2022 Jeep.
Thanks.
Robert Eckhardt
Rating:
5.0
Everything was spot on
No issues, no problems, best transaction thus far
Noel Harris
Rating:
5.0
Customer did not leave a comment.
Ralph Lentz
Rating:
5.0
Nothing service was great
dennis hopkins
Rating:
5.0
Very easy rental. Staff were very friendly, and equipment was topnotch...
Brian Evans
Rating:
5.0
Customer did not leave a comment.
Rick Adolpho
Rating:
5.0
Customer did not leave a comment.
Robert Hill
Rating:
5.0
Customer did not leave a comment.
gary freeman
|
Overall Experience
Rating:
5.0
When I arrived to return the truck they were closed, but I did not realize that as the door was open. The gentleman that came in let me know that they were closed, but that he would be happy to take the return. We had to wait just a few minutes for the truck to pull in as I came just ahead of it. The return was quick and easy. Thank you!!
Cathy Jackson
Rating:
3.0
Staff was super friendly although y’all should put stickers on or inside the gas tank on what gas it takes
Kyle Malloy
Rating:
5.0
Customer did not leave a comment.
britt ashby
Rating:
5.0
Customer did not leave a comment.
Brian Wilson
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
CHRISTOPHER CRANMER
|
Overall Experience
Rating:
5.0
Great customer service
maria estrada
Rating:
5.0
Customer did not leave a comment.
Doug APKER
Rating:
4.0
Fast friendly service
Darrell Meyer
Rating:
5.0
Truck smelled like cigarettes.
SAMUEL HAHN
Rating:
5.0
Excellent service, only communication was a little difficult for us. Thank you!!!!
Ismael Chavez
Rating:
5.0
Installation well done, very patient when answering my many questions, thanks
ARTHUR KNIGHT
Rating:
4.0
Customer did not leave a comment.
mary anne MURIN
Rating:
5.0
Seemed a little understaffed, but the service was great. Also professional and polite. Pleasant to work with. The trailer was in very good shape and served my needs perfectly.
Mark DeHart
Rating:
5.0
Thank you for the years of safe storage.
ROGER SESSIONS
|
Overall Experience
Rating:
4.0
Nice units, our unit was dark and the hallway light shut off after 30 seconds. Other than that it is nice and functional
Martin Gast
|
Overall Experience
Rating:
5.0
Wish you had a shorter rental option. Did not need it for the full month
evan lee
|
Overall Experience
Rating:
2.0
We’ve had a storage unit at this facility since 2015. On August 1st, we moved from one unit to another. Luis helped us.
It turns out, that we got moved out but never moved into the new unit on your system! Sunday we attempted to enter our unit and were told that we weren’t customers. It went downhill from there. EVEN THIS EMAIL ADDRESS SHOYLD NOT BE ASSOCIATED WITH OUR ACCOUNT. Now, I’m going to have to go back in fix this again.
bruce roberts
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Lillie Brown
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
elray person
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Erin Maria
|
Overall Experience
Rating:
5.0
So very friendly and personable. Blade was awesome!
Darla Hackman
|
Overall Experience
Rating:
1.0
I have inside storage and it supposed to be secure but for some reason my storage still got broken into and some of my stuff got stolen,ask them if theres any security cameras on that side of the building but there isnt ,ask them if they gonna fix the hole where they use to enter the storage they said they will 6 months later still there.
MARK VALENCIA
|
Overall Experience
Rating:
4.0
Was a Little darker then I’d like in the unit other then that 10/10
Brayden Holt
|
Overall Experience
Rating:
4.0
It would be nice if there was a lift to the upper floor for a woman carrying heavy boxes.
Friendly staff. No problems.
Karen E Hill
|
Overall Experience
Rating:
5.0
I enjoyed my experience at the facility. The staff were very friendly and very helpful. I’m glad I chose Uhaul!
chis duram
|
First Impressions
Rating:
3.0
Don’t like that I got a unit upstairs
Amanda Linn
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Austin Kelley
|
Overall Experience
Rating:
5.0
Awesome staff and phenomenal customer service. Would highly recommend for anyone else looking for storage or moving equipment
Christian Yoon
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
STEPHEN PIZZO
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Shawn Steel
|
Overall Experience
Rating:
5.0
Great customer service
Paulo Arroyo
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
ROY PRICE
|
First Impressions
Rating:
3.0
You guys are the most expensive game in town. I moved out in the 28th of February not on the third of March. On the 28th of Feb I turned in my lock and keys to an employee who said he would get me checked out, and he didn't remember to which is why you have my end date wrong. It would be nice if
Your employee would have followed through.
steven fell
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Debra Iverson
|
Overall Experience
Rating:
5.0
Staff were extremely helpful and courteous over the several months of use for storage as well as truck rental.
JESSE CARRIE
|
Overall Experience
Rating:
5.0
Had to shovel out in front of unit quite a few times to access locks. And break ice off of door but not much else to complain about. Lights around main building were great but where my unit was could use a little more light on that area
NATHAN WARNBERG
|
Overall Experience
Rating:
5.0
The staff was very helpful and friendly, without a doubt I would use them again.
Thanks
Betty Neal
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Dominica maddux
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Donald Munn
|
Overall Experience
Rating:
5.0
N/A
Jose Solorio
|
Overall Experience
Rating:
5.0
It's a big facility so I was confused trying to find my unit, but I kept going back to the map and finally figured it out. Having rented storage there before helped me know the process of getting in the door with access code and opening the garage door.
Julie Finnigan
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
raelyne mathias
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Tristan Gallagher
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Deena Hinckley
|
Overall Experience
Rating:
5.0
Employees went above and beyond to help me find the perfect storage unit for my belongings. Very well maintained cleaned n friendly staff. They will be recommended 100%
Francisco Ortiz
|
Overall Experience
Rating:
4.0
It was a good experience, I just would have preferred the unit be enclosed with fencing.
Katie Handston
|
Overall Experience
Rating:
5.0
Good truck and customer service. Never had problem with U-Haul
Leonard Mechling
|
Overall Experience
Rating:
5.0
I do wish each storage space had a light in it. I had two different storage spaces of different sizes and both were on the ground floor. Neither had a light inside which was problematic. Other than that, it was a great experience!
Ralph Ley
|
Overall Experience
Rating:
5.0
No complaints
VICKIE HERON
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Robert Messinger
|
First Impressions
Rating:
5.0
I would put in a complaint about the door falling off the track and it didn't get worked on and if it did it still happened but other then that the staff was real positive and polite
Melody Villanueva
|
Overall Experience
Rating:
5.0
N/A
Jose Solorio
|
First Impressions
Rating:
5.0
It was a very quick transition. We found our way at night to put things in there and got by very well. I think that everybody should use an inside facility so that your belongings are worth using after you've stored them over a period of time
JOAN CARTER
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Gerald Norton
|
Online Move In
Rating:
5.0
Everyone and everything was excellent.
Matthew Rosenberg
|
Overall Experience
Rating:
3.0
The building is great. People are nice. The only complaint I had was billing. I couldn't keep track of my balance easily, you need an app. I was making double payments for months and was still told I was not up to date. Even when I closed it out, I was told I had till the 25th, but I was refunded over $90. I was never sure what my balance really was. It's like they purposely make it confusing so they can confiscate your stuff. I don't think I'll use storage here in the future.
Kathryn Mitchell
|
Overall Experience
Rating:
5.0
Amazing employees. Went above and beyond to help me.
Francisco Ortiz
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
marie berrey
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Wayne Bublitz
|
Overall Experience
Rating:
5.0
The only input I got is maybe working out a way to let consumers that come in and try paying there payments in portions to be able to clearing there balances , rather than needing full payment of the store space to accept payments.
LUIS RIOS
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Dina Barzilai
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Edward Stevens
|
Overall Experience
Rating:
5.0
Good job
Patrick Mcnemar
|
First Impressions
Rating:
5.0
GOOD JOB GUYS!!!
Josh Schooner
|
First Impressions
Rating:
5.0
Storage looked impeccable, was clean and well kept. Manager was a little smelly.
Holli staggs
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
ROBERT MOHNEY
|
Overall Experience
Rating:
4.0
Once I was shown around the facility, I became more comfortable.
Chera Focazio
|
Online Move In
Rating:
5.0
They went above and beyond to help me in every way.
Dina Barzilai
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Cynthia Smith
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Angelica Beltran Franco
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
tammie Perez
|
Overall Experience
Rating:
5.0
Very friendly and helpful.
preston deckinger
|
Overall Experience
Rating:
5.0
Kris & his staff were always cheerful & polite & happy to help me in anything I needed, There were awesome, I had a great experience with the northgate mile u haul dealership in Idaho falls ! Thank you
nancy muller
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
GARY STAGG
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Heather Carpenter
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
jessica anderson
|
First Impressions
Rating:
5.0
Very professional and kind staff.
john Pletscher
|
First Impressions
Rating:
5.0
Kris was great
JUSTIN EICHLER
|
First Impressions
Rating:
5.0
In and out many times. Staff above and beyond kind and helpful.
william richards
|
Overall Experience
Rating:
5.0
Overall best price in town I could find and had the best access hours and storage facility I trusted so overall pretty good.
Jonathan Keller
|
First Impressions
Rating:
5.0
Assistant manager was amazing where we picked up our uhaul in Idaho falls. Great service all around
NICHOLASJ SWANSON
|
First Impressions
Rating:
2.0
Could not access my storage because of snow in front of my storage
Michael Campbell
|
Overall Experience
Rating:
5.0
Thank you
dara cortez
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
nettie HENZE
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Aloura Tyler
|
Overall Experience
Rating:
2.0
I didn’t even move in. Way to inconvenient for an old lady to pack all my things up stairs and down hall. I needed to be able to drive up to door and inload
LAURALEE VOSSLER
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
Aloura Tyler
|
First Impressions
Rating:
5.0
The Staff has been great ! They are always ready to help with what ever you need to make your experience the best ! I m very pleased with Kris & his staff ! Thanks again for all your do !😁👏
nancy muller
|
First Impressions
Rating:
2.0
This particular storage unit is a converted truck bed. The unit is fine but the problem is that the opening latch lever where the lock goes is now at ground level (on the regular truck, it is at waste level). Being at ground level it is very difficult to lock and unlock the lock. The opening latch lever on mine also had to be pushed down to get the lock holes to line up. This is difficult for one person while locking at the same time. I would not recommend a unit with this lock location to anyone.
DARYL LOPEZ
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
DARYL LOPEZ
|
First Impressions
Rating:
5.0
Great place friendly helpful staff
Joshua Whittacre-Cerda
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
ROGER SESSIONS
|
First Impressions
Rating:
4.0
It was affordable very well kept and I got prompt reminders so I wasn't late on my payment, I would for sure rent there again.
Charles Brumley
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Olivia Strano
|
Overall Experience
Rating:
5.0
It's always been nice and friendly.Thank You
frank pendrey
|
Overall Experience
Rating:
5.0
The store manager was very accommodating and kind- great customer service. I would definitely recommend this location because of the manager - Kris, I believe is his name!
Nicole Kent
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Katherine Arndt-Gattis
|
First Impressions
Rating:
5.0
Kris at the North gate store went above and beyond for me very kind and friendly I would do business with him again he deserves a raise
SARA YORG
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Amy Smith
|
First Impressions
Rating:
5.0
Kris was awesome, fast & efficient. I am very happy I chose to rent my storage facility from Uhaul.
Kayla Andrus
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
STEVEN SCHMID
|
Overall Experience
Rating:
5.0
Fantastic experience. Would come back. Thank you
paige christmas
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
LILLIian LAUTERBACH
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Marjorie Jacobs
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Zachary McLaws
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Jennifer SCHAK
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Debra Iverson
|
First Impressions
Rating:
5.0
I love the Staff there at UHaul, they are so interested in me myself, friendly, answered all my questions. I hurt my hand and th
e young man who helped me yesterday saw my hand and was concerned I would hurt it if I helped him carry the heavy container, I was late in paying my bill but they were so kind over that too and so cheerful. I love the climate control storage they have and their prices are within my budget. I highly recommend UHaul and their staff. Awesome people, every one of them.
Johanna Coleman
|
Overall Experience
Rating:
5.0
Only comment is rental rates are competitively high in relation to other local storage units. Especially for 161 sq-ft of outside unsecured access.
Henry Houser
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Molly Pettit
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Brian Gardner
|
Overall Experience
Rating:
5.0
Best experience I have had with u haul!! Kristofer made my world I have now moved with u haul more than 10 times and he singley made this the best whatever I needed however they could do it he was there :)
Kristopher Halleman
|
Overall Experience
Rating:
5.0
Great customer service.
Valerie McConnell
|
Overall Experience
Rating:
4.0
They were timely with the move in paperwork, very clear about the process to enter bldg after office hours. They noted all fees associated with late payments offered auto withdrawal options, other payment options. Thanks Uhaul
Charles Brumley
|
First Impressions
Rating:
4.0
It's a nice unit and your staff are nice, I knew the old manager Karl he did a good job. Chris is also doing a good job there are a lot of people there I'm not sure all of their names but I have never seen anyone their messing around or not working. I would say that store has a good staff.
Brian Scott
|
First Impressions
Rating:
4.0
Good staff and good company.
Charles Cherry
|
First Impressions
Rating:
4.0
The staff at Uhaul in Idaho Falls was extremely helpful and friendly.
YVES COURBOIS
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
Letty A Pittman
|
First Impressions
Rating:
5.0
Thanks for the good service and clean, safe storage space!
Hilary Turner
|
First Impressions
Rating:
3.0
The doorknob unit is broken and doesn’t want to open really or close and there was no lock in the unit...is it possible to get another unit??...
Richmond McRoberts
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
Angelica Beltran Franco
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Tisha Finlay
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Michael Johnson
|
First Impressions
Rating:
4.0
Thanks for your help in my time of need
James Folk
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Tisha Finlay
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Brittany Weeks
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
ARN BERGLUND
|
Overall Experience
Rating:
5.0
I was very blessed to be in the facilities.very caring!
Annie Mason
|
First Impressions
Rating:
3.0
I was there afterhours reorganizing. And I was approached by the facility manager and a sales associate claiming I was living in the unit.
Also, I notified the facility I was moving out. A day before I moved out my passcode was terminated I was still paid up one extra day. They automatically assume I was not going to pay my bill and lock up my stuff. Wrong!!! While moving out my stuff on a sunday they came to me ans told me that I would have to come back on the next day to finish. Because my code was canceled and they wabted to go home for the eveing.
I had every right to stay and finish moving out my belongings. I was a customer over a year. My rental payment were never late. I alway ckean my bin and everything around it.
John Cole
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
ARN BERGLUND
|
First Impressions
Rating:
3.0
Customer did not leave a comment.
lilina acosta
|
Overall Experience
Rating:
5.0
Excellent staff. Moving is stressful, they made it easy for me to get the job done.
James King
|
First Impressions
Rating:
5.0
This is the third time I have rented a storage unit at this location. The service in the past has been ok, but the people in the past didn't always seem like they had enough support, maybe understaffed, slow, poor knowledge of the computer system. Overall, a lackluster experience
In contrast, My experience yesterday was excellent! A guy named Kristopher checked me in, he was very knowledgeable, efficient and friendly. The whole process was quick. A very sweet girl named Holly showed me to my rental unit. I really appreciated the service I received yesterday, thank you for making it easy!
LILLIian LAUTERBACH
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
CHAD FRANTZ
|
First Impressions
Rating:
1.0
staff and customers not wearing masks indoors, against CDC recommendations and Bonneville county mask mandate. in the future I will prioritize businesses that do the bare minimum to try to stay safe
Cathy Deng
|
Overall Experience
Rating:
5.0
Great just what I needed. Good facility and staff.
Melinda Lambert
|
First Impressions
Rating:
5.0
Arrived with a nationally made reservation that was not in your system. We needed several months of storage for our car trailer.The staff moved "heaven and earth" to accomodate our storage need. Thanks so much for creating a space for us.Would highly recommend this business to others.
HOMER DELONG
|
Overall Experience
Rating:
5.0
Everything was terrific.
Why was I addressed in Spanish on the second part of this survey ?
ken simas
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Dan Wright
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Patrick Anderson
|
Overall Experience
Rating:
5.0
The fella that helped me rent a small storage was fantastic...the next day I came back and was confused and he absolutely helped mentor figure out his to handle my business. 200% great service.
.
Brenda Mooneyham
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Ronald Tallman
|
Overall Experience
Rating:
3.0
We sold our house. The new one isn’t ready to move into so we are staying in one of the kids basements. My husband is having surgery. We have to move our things from the unit the day before. In all of the confusion we can’t find the keys to the lock. It’s our lock. We just need to get the unit unloaded before my husband has surgery on his arm and is incapacitated for 6 months. We apparently missed the fine print that says we can’t cut our own lock off of the unit. Your security man acted like we had breeched a nuclear facility The staff will grant us access to our stuff for a few dollars Or.... we can pay a complete stranger to breech the lock. This seems unethical and at least nonsensical. It most certainly showed a lack of compassion. What is the point of this policy anyway? It has to be to generate revenue as preventing theft has been covered with the security cameras and the responsiveness of your security man.
Lane Jacobsen
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
megan miller
|
Overall Experience
Rating:
5.0
You all were amazing and very respectful and patient. We really appreciate you! Best customer service and great storage units and very affordable! I would recommend uhaul storage and uhaul to anyone! Also the workers were very sweet and understanding!
Montana Satterwhite
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
BRAD HODGES
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
sean finnigan
|
Overall Experience
Rating:
5.0
Your staff truly made this a wonderful experience! Everybody was so friendly and helpful. Every time I walked in with a question somebody was attentive. I was able to get in the facilities as often as I needed to and it is so clean and smelled fresh! The floors looked like they are mopped frequently. The paint is pristine. So impressed!
michelle metosh
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Melanie Manley
|
Overall Experience
Rating:
5.0
Very helpful staff!
sean finnigan
|
First Impressions
Rating:
4.0
Only snag was the gate. It didn't always open.
MICHAEL KAIN
|
Overall Experience
Rating:
5.0
Perfect experience on both ends of the move, as always. You hire great people, thanks!
Jack Schaible
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
James Norris
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Jeannette Davis
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
katie schumaker
|
Overall Experience
Rating:
5.0
Friendly professional staff Who took care of all my questions and assisted me with my moving needs.
Stephen Adams
|
First Impressions
Rating:
5.0
Everything was good.
Skye Howard
|
Overall Experience
Rating:
4.0
None
Janet Swanson
|
Overall Experience
Rating:
1.0
The call center was the most ridiculous experience I’ve ever dealt with. They couldn’t get themselves in order, giving me wrong information sent me four different locations for storage. Outrageous.
Tausha Hoffman
|
First Impressions
Rating:
4.0
Nice rental made and comptehensive service.
gwen skinner
|
First Impressions
Rating:
4.0
Good service. Truck completed cross country haul without a problem. I never questioned the truck's safety.
Steven/Wendy Lindsey
|
First Impressions
Rating:
4.0
I held a unit for not quite 3 years . They raised the rates every year for everyone even if they had only been renting a short time. No actual improvements noted.
RAE NIMS
|
Overall Experience
Rating:
1.0
Unpaved parking + windy Idaho Falls allows TONS of dust into your unit, burying all your stuff. Rates were outrageous, increase min. of yearly, 24/7 access is extra. Lighting awful in unit after dark.
VANCE ALLEN
|
Overall Experience
Rating:
5.0
Everything was great
Center for Spiritual Living Idaho Falls
|
Overall Experience
Rating:
5.0
Very helpful!
KRYS LOPEZ
|
First Impressions
Rating:
5.0
The manager did an awesome job. He really knows a lot about Uhaul.
Chad McCay
|
First Impressions
Rating:
3.0
The system didnt want to take my payment. It waa an hour long process. Then they forgot to add in my 24 hour access so I could use my storage after hours.
Stephen Fitch
|
First Impressions
Rating:
5.0
Clean, easy to use after hours, great staff.
Jessica Mason
|
Overall Experience
Rating:
4.0
Need to get drive thru gate fixed. Does not close properly due to being bent by heavy winds
BILL LOFHOLM
|
Overall Experience
Rating:
5.0
.
David Schultz
|
Overall Experience
Rating:
5.0
All good
Sarah Fedorff
|
Overall Experience
Rating:
3.0
We scheduled delivery and it took 24 hours from our scheduled delivery to get our boxes. We initiated all communication with them. A simple call to let us know they would be late or plans.
Heather Kunz
|
Overall Experience
Rating:
4.0
Worked well
Vincent Cobb
|
Overall Experience
Rating:
5.0
Carl and crew are by FAR the BEST. This was both a move to then store and pick up to move from. Made this the easiest smoothest transition ever. Deserves more then just a letter from me!
Robert Haux
|
Overall Experience
Rating:
5.0
Worked well for our need
Jeff Hosking
|
Overall Experience
Rating:
4.0
The uhaul rental in Murray,Utah was very rushed. The uhaul rental return in Idaho falls was excellent and very through. The uhaul rental of Utah gave a code for free storage unit that did not exist.
Christy Rene
|
Reservation
Rating:
5.0
Excellent service.
sam stathakos
|
Overall Experience
Rating:
5.0
Always courteous. Never had a problem with my vehicle storage. Felt secured.
Charlotte Means
|
Overall Experience
Rating:
5.0
I especially enjoyed the professionalism from Brandy Nelson who was very informative about their storage lockers.
larry muckenfuss
|
Overall Experience
Rating:
5.0
Excellent service; staff responsive and very courteous. Highly recommend using U-boxes for temporary storage.
marilyn paarmann
|
Overall Experience
Rating:
5.0
I was well pleased with the facility. My units were clean and always at a satisfactory temperature. The staff was courteous and helpful. I will certainly remember this service should I need it again.
MARLENE GROSE
|
Overall Experience
Rating:
5.0
The only issue I had was the door on the side. It was hard to try to maneuver one of the Uhaul carts out of the door. Other than that, I enjoyed my experience with Uhaul