This has been a nightmare experience. The sales people and staff at the Inglewood location were respectful and polite. However, after I went to a storage unit to fetch my things, I took them to the truck, and realized that there was a padlock on the truck, and I could not load the truck. After calling the UHaul customer service number, I was transfered numerous times and told to speak to roadside service. They, after waiting excessively to speak to them, said "we don't go out for a lock". I then tried and tried to reach the UHaul office on LaBrea, but was unable to, when I spoke to customer service again, they accused me of losing the key, when I was never given one, and said I should have checked the truck. Then, after loading all of my things back into the storage unit, I had to drive considerable distance to a hardware store, and get a bolt cutter to cut the lock off. Then I went to get my things, loaded the truck, but by the time i got to the storage facility near my new home, it was closed because I lost so much time trying to reach your stupid office. So, I had to take all of my stuff, and load it into the tiny apartment where I live. I then safely and legally parked the truck overnight. A hit and run occurred at 3:30 am in which your truck was side swiped, I made a police report, and communicated with your office regarding the accident, which I did not witness. Your roadside service wanted me to go into the nearby building and speak to a woman who said her husband witnessed the accident, but the police officer stated that investigation is their department, not mine, and I concur. After all the hassle I went through with the lock that was left on the vehicle, I was compensated 30 dollars, for time that I would not have had to pay for if your company had not been negligent, I am quite dissatisfied with your service, and will be looking elsewhere next time I need a truck.