Customer Reviews for U-Haul Storage Of Interbay

Rating:

5.0

I went in for a day-of pickup. The customer service person was excellent and quick.

Rating:

3.0

The entry was cluttered and the flow to the desk to check out was awkward. Very friendly employees

Rating:

5.0

The representatives were helpful and nice.

Rating:

5.0

Lower pre mile charge

Rating:

3.0

The cargo van did not appear to have the exterior washed since it was new & the cargo area was pretty dirty too !

Rating:

5.0

Truck smelled of smoke pretty bad but other than that it was good

Rating:

1.0

I have used UHaul many times and have never had such a horrible experience. The General manager at the store has no concern for good customer relations. Her attitude was confrontational and demeaning right from the start. This was all related to the amount of gas that was in the truck when I picked it up. She wanted to know who had changed the amount. I told her that I did based on the gauge. She challenged that, claiming I was conniving and had changed it to cheat her out of money. This was absolutely untrue. She was absolutely the worst person I have ever dealt with at a UHaul location. She stated that if there was not the amount of gas she claimed 7/16 vs the 1/2 she claimed she was going to charge me for it. When she checked there was actually over 1/2 a tank. When I pointed that fact out she told me I was so generous in a derogatory voice. I will never return to this location.

Rating:

5.0

Perfect experience

Rating:

4.0

Remove the driveway drop off as you leave

Rating:

4.0

parking was difficult. There were lots of parking spaces available at the location, but I was not allowed to use them for a 4-hour rental.

Rating:

5.0

The team at this location is great.

Rating:

4.0

check engine oil light was on throughout rental. very friendly and helpful staff. online experience excellent. efficient pickup / dropoff although some info entered online had to be re-entered (alternative contacts).

Rating:

2.0

Asked to reduce the time from 5 days to 4 days and the associate said I couldn't.

Rating:

4.0

Great rental. Easy and friendly, vehicle in great shape. Only issue is no parking available on site or close by. Next door golf course appears to have alot of vacant parking. Some type of shared parking would be much appreciated.

Rating:

5.0

Same as above.

Rating:

4.0

The wait time for help was excessive but in all fairness that’s what you get when renting at the end of the month. The staff was great but clearly overwhelmed.

Rating:

2.0

Improve your system to help the manager / workers at this location. The systems were down and it took an hour to get my U-Haul off the lot. Then they lost track of my reservation after I returned it and accused me of holding the van for multiple days past due. Very messy and inconvenient service

Rating:

5.0

I can't recall the last time i ever had such excellent customer service experience at a U-Haul location in decades of utilizing them at need times. This location and this staff is exceptional. Kudos to U-Haul management for bringing on excellent customer centric associates and offering an exceptional service with great equipment and making the process seamless. Additionally, i would like to point out their investment in technology, their website and app are exceptionally easy and efficient to use and make the entire process seamless. Willd definitely be back for more of this excellent experience.

Rating:

4.0

Great staff and service. The only downside is no parking.

Rating:

5.0

The manager and team were very helpful. We were issued a nearly new truck. Great experience!

Rating:

4.0

Great service but no customer parking close by..

Rating:

2.0

The people who worked there were extremely questionable

Rating:

5.0

Thank you

Rating:

5.0

Easy pick up and drop off

Rating:

1.0

Was forced to pick up at a different location, then charged for extra miles even though I had no options. Very upset

Rating:

5.0

Julie was super nice 👍

Rating:

3.0

The location is easy to navigate, however the wait time was extremely long. With one person working it took about 40 min to 1 hour to get checked in. I would have checked in via mobile app, but it was not working properly. I would recommend organizing the trucks and vans a bit better and doing some pre day planning on where trucks are. About three people, including myself, had to come back in to have the worker move trucks out of the way so we could get the truck assigned to us out.

Rating:

5.0

They worked very hard and efficient. They were super busy and kept apologizing. Well run business.. thank you.

Rating:

1.0

I believe I was overcharged. I contacted manager and she offered a partial refund but still overcharged me about $40-$50. I will also be submitting a complaint to BBB. Would not rent here again.

Rating:

5.0

Empty gas tank is a bit annoying, I had to leave the store and go straight to a gas station.

Rating:

5.0

There was an electrical problem with the right tail-light on the dolly and the associate immediately conducted a series of repairs and quickly got the equipment fully functional! Excellent, immediate, professional service!!

Rating:

5.0

Great job on check-in excellent staff - super helpful

Rating:

5.0

check in was quick, thorough and very professional, nothing to improve

Rating:

5.0

Very knowledgeable and friendly staff!

Rating:

4.0

Pickup was fast and equipment was clean and ready to go.

Rating:

5.0

Great team at this location. Did everything to help me get what I need and get me on the road. Great great service.

Rating:

5.0

Julie was amazing! Not sure what else she can do to improve because she is already top-notch!!

Rating:

3.0

Never received my final receipt.

Rating:

5.0

Ken was awesome! He was so nice and fun and he made a stressful day better.

Rating:

5.0

I was impressed at how easy and straightforward the process was. Thank you

Rating:

5.0

Staff is so friendly - especially Kareem. The truck we rented was tough to drive and in crummy condition, but will still return due to kind and courteous staff.

Rating:

5.0

The staff is always friendly and patient even with store full of people trying to pick up their rentals at the same time.

Rating:

1.0

Julie (the manager) was the only saving grace to this place. Curtis was neglectful, the other employees there were wholly confused/misguided, nobody paid any mind to a building line, I lost 30+ minutes of my reservation due to Curtis' inability to focus on each customer as they arrived (after arriving early and pre-checking in online), and I was told that a vehicle that I reserved *weeks* ago wasn't readily available at my scheduled pick-up time. I want some form of returned compensation for this experience. Julie was great. Everyone and everything else was... not.

Rating:

5.0

Everyone at the uhaul at interbay was incredibly kind and helpful. I wish I could remember all of their names. Julie, the store manager, is a true gem. She helped me in person and over the phone. I was super stressed about a quick move. Julie and her team made me feel cared for. This location is truly killing it!!

Rating:

5.0

I have rented the cargo vans at this location at least 2 times a month for my business for the last 2 years and the customer service here is excellent every time. The staff is very friendly and professional. The vans are always clean and well maintenance. They are fast with check in and check out process. I’m really happy with the service.

Rating:

1.0

Leslie the manager was so rude. The guys working were nice. The whole place was so poorly managed, they seemed in over their heads. Took an hour and a half waiting in line to pick up my van. I checked in online and tried to do everything to expedite the process. You guys need a serious over haul!!

Rating:

5.0

Always a pleasure talking to the guys at the shop

Rating:

5.0

Always spot on, no changes needed.

Rating:

5.0

Staff was on there game for pick up and drop off as well. I like this location and have used there services many times.

Rating:

1.0

Rented a cargo van - 1st van provided did not have any fuel in the tank. Upon request, a 2nd van was provided (after an additional delay in rental). 2nd van would not start after parking 7 miles away from the U-haul location. I was told a discount would be provided for the inconvenience but none was provided.

Rating:

5.0

A couple of the van smell moldy

Rating:

1.0

Reserved a pickup truck to move a couch. Drove the 45 minutes to the U-Haul location only to get a phone call from U-Haul saying they did not have the truck reserved. I could see one in the parking lot. I had to ask if another vehicle was available. I was put into a very large moving vehicle that was very inconvenient. When checking out, the price was wrong and long phone calls had to be made to rectify the problem. And still, the correct price could not be accomplished. I have another U-Haul scheduled and I am considering an alternative as I have lost confidence that my reservation will be available.

Rating:

3.0

Great people!!!! Polite, helpful, resourceful. The van ignition wouldn't work and had to call roadside assistance. Long Towing, who came to help was awesome!!!!

Rating:

5.0

It was a good experience for me, it will be repeated.

Rating:

5.0

The staff at this location are absolutely top-notch - kind, helpful and super efficient. This is the third time I've rented a truck from here in the past few months, and the experience has been the same each time. Please send my thanks to the crew! Clara

Rating:

5.0

Great job, no problems at all.

Rating:

5.0

I had to go to this location after the first location didn’t have my reservation. The staff here was incredibly kind and helpful! If I need a rental in the future I will definitely come to U-Haul of Interbay. Thank you for all your help!

Rating:

5.0

Perfect service, a very kind employee helped me at the drop off location in Seattle, Thank You!

Rating:

5.0

The U-haul associate at this location, Julie, was the best! She went over and beyond to "look out" for me during my rental, ensuring I had all the equipment I needed, that I was given an extra day (at no cost) with the truck due to forecasted "iffy" weather on my route. Thank you!

Rating:

5.0

Thank you friendly service & brewed coffee.i will suggest to everybody who need u-haul should come to your place

Rating:

1.0

The truck I received was completely out of gas. When I got in the truck it said it was 16 miles to empty and I got less then 4 miles away and it ran out of gas. I had to stop it on a side street and it was blocking an intersection. I had to RUN to a gas station buy a gas can fill it with gas and RUN Back to the truck. When I stopped to get it loaded I noticed the lock for the front driver side had completely fallen out.

Rating:

5.0

Female employee who checked us in was SO NICE! Check in and out was seamless and lovely. Great experience!

Rating:

5.0

They helped me out with a last minute storage unit! Super thankful for all staff at this location.

Rating:

5.0

The service was amazing, and I would definitely recommend your site to friends and family

Rating:

5.0

The 2 ladies running this location were fantastic! Their efficiency and knowledge was unmatched to any other U-Haul location. They deserve a raise!! So SO very helpful during the stress of moving. Thanks girlies(:

Rating:

5.0

Great customer service and prompt help from the gentleman working the counter.

Rating:

5.0

The lady who took my reservation was very helpful with helping me book my trunk and she immediately had answers for all my questions. When I arrived to this Uhaul location the nice gentleman behind the counter was very helpful as well. The staff were all very friendly and the lady who helped me book my reservation she gave me a tour of the storage units which were a lot smaller than I thought they would be but she was going to work with me if I needed a smaller storage unit as well which I was pleased to hear because moving is a pain. Thankfully I was able to fit everything in one larger unit instead of 2 units. It's rare now a days to find great customers service especially in this line of business where it seems like people are not grateful. I hate moving and I tend to get overwhelmed easily so I want to say "THANK YOU" to all the staff members at the Interbay UHAUL location for helping me pull my life together.

Rating:

2.0

The staff here were incredibly helpful and seriously hard workers. What sucks is that they have to work that hard in such a sub par facility. There were constant problems from the moment I rented the unit to the day I left and I will not recommend this place to anyone else. The staff is the only redeeming quality.

Rating:

5.0

Had issues gaining access but the local Team Worked everything out and took care of everything.

Rating:

4.0

I was called wait a minute Boss when going to the storage unit A very long line once I was out But a worker step up to help me so I didn’t have to wait I wanted my things out so I wouldn’t be charged for storage I payed with my package

Rating:

5.0

All good 1 staff member was very helpful to help us back our trailer I hope you give him a gold star

Rating:

1.0

I purchased a storage unit online the day of move-in. When I got to the unit, after office hours but during access hours, my unit had a lock on it that was from the U-Haul office. This lock, and any instructions about the lock were not mentioned at all in the materials I received when purchasing the unit. I was on the phone with customer service for 40 minutes with 3 different agents, all of whom said the lock was not supposed to be there. None of them could help me get into the unit or transfer to a different unit. I ended up having to leave and come back the next morning which was an extreme inconvenience for me and my friends helping me move. Come to find out, this particular U-Haul location started putting locks on their units because of a recent break in, so you have to come in person during office hours to get the lock removed and get a special key card. None of this was mentioned during the online purchase, there's obviously a major communication problem between corporate and individual locations, and unfortunately the customers have to pay the price for that. Not dealing with U-Haul again if I can help it, don't want to take the chance on another blunder

Rating:

5.0

Adam was very helpful and efficient.

Rating:

2.0

There was water leaking from the garage door into the building all the time. The storage unit was also not true to the size advertised, as there was a beam cutting into the 9x5 space, making the allowable storage space smaller.

Rating:

1.0

Awful. The policies here changed every time we came to access our storage unit. They would cut our locks and place their own, one time needed to cut their own lock because they lost their key. Was very difficult to get assistance from unhelpful staff.

Rating:

5.0

Adam is the best at this store!!!

Rating:

4.0

Kaitlyn Gomez was very helpful!

Rating:

4.0

Rats traps in second level units were disconcerting.

Rating:

4.0

Adam Stefan and Kaitlyn were very helpful!!

Rating:

1.0

The guy works there his name is Jordan I believe he was very rude with me when I asked him to have access to my storage unit while the door handle was broken that day. All he did he was laughing at my very urgent situation.

Rating:

5.0

My only complaint was sometimes the lights would turn off when I was in my storage unit organizing things. Otherwise great customer service especially from Kaitlin. Thank you so much!

Rating:

4.0

The staff could be more professional - knowledge/attentiveness - but they get the job done in the end for the customer and make sure we’re happy. The manager went out of their way to make sure my experience went well and high was appreciated.

Rating:

5.0

The staff took really good care of me on both days I was in there, even though they were slammed. I am really appreciative of their professionalism and patience and flexibility...they took time to make sure I got what I needed. I told my friend all this and she agreed - said that she too has had exceptional service at that same location.

Rating:

5.0

Kendra and her staff were amazing! Expect pricing comparable to area storage facilities but the friendly, really helpful team made moving in very easy just when I needed a bit of help. Thank you!

Rating:

5.0

Great service during this trying time.

Rating:

2.0

You probably know that this facility has been a nightmare for a number of years. I had a storage unit there for a year and a half and the few times I was there (picking up moving boxes, etc.) you had been some of the most bizarre, angry and unprofessional people working AND it was always a huge disorganized mess. Your computer system is completely inadequate for the volume of business you do at that store! The person waiting on me Saturday said he had been brought in to clean up the mess but the office and store area is still trashed and you seem to be understaffed. However, he was professional and friendly - a huge improvement. I can’t answer the questions about available hours and up until Saturday I would have rated everything beyond poor- it felt dangerous. So, some of my comments are shaded by the unprecedented experiences I had in the past.. NOTE: I hadn’t been at the site August 2019. I would say your grade would be NI - needs improvement. (but much better than the past)

Rating:

5.0

Super friendly and accommodating. Brook was great!!!!

Rating:

3.0

The storage unit was great until they lost my padlock key and had to saw off their lock. When they switched to an access box outside the building, they never told me about it so I never had a code.

Rating:

1.0

Severely understaffed system wouldn't let me check in to a storage room after we had moved all our boxes in so we had to take it out & move it to another room in higher level. Was there for 3 hours!

Rating:

5.0

Excellent service and great experience overall. I highly recommend for anybody looking for storage (and moving) services! AAAAA+++++!

Rating:

5.0

Gabe was courteous, professional, helpful, but most importantly very friendly. Rental process with smooth and easy. Thank you.

Rating:

5.0

Great service, on time and everything was as the customer service personal defined. We are very happy from the service, it was easy and lowest cost for to move from Illinois State to Washington State

Rating:

5.0

Thanks, yall were awesome!

Rating:

3.0

There were difficulties in communicating the time and availability of our uboxes. Depending on with whom we talked, we got a different story. However, everyone was willing to be flexible and helped.

Rating:

3.0

The lock hardware on my unit was misaligned which made getting into the unit a pain. The employees were hit or miss- a few of the employees absolutely made me day and others were very apathetic.

Rating:

1.0

I have filled out every survey and emailed corporate about my terrible experience and no one has responded or seemed to care. So keep sending them. I will keep telling you how poor you are.

Rating:

5.0

Friendly staff

Rating:

5.0

Smooth experience loading my U-Box and having it shipped across country. Needed some extra hands to unload and was able to contract someone through U-Haul. Would definitely recommend!

Rating:

5.0

Everything with the UBoxes went smoothely.

Rating:

5.0

Yeah!

Rating:

1.0

The facilities were disgusting. I quickly paid an extra few hundred dollars to have movers remove my belongings from Uhaul. Staff overworked, undertrained, unpleasant. Pods and trailers blocked entry.

Rating:

5.0

Everyone was very helpful and friendly.