I wish the line moved a little bit faster, but that's a very minor complaint I have.
Brendan M- New Jersey NJ
- Jersey City
- 07306
Customer Reviews for U-Haul Moving & Storage of Jersey City
(15 Min Parking Only, @ Pulaski Skyway)
Services at this Location:
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
- Overall Rating:
- Rating:
- 5.0
Professional and helpful
Odette F- Rating:
- 4.0
Location
Larry H- Rating:
- 2.0
Wait time was long and the attendant was helping two people at once. The vehicle had a very disgusting smell in it almost as if there was urine around. The seats and rear weren't clean and to top it off they charged me a cleaning fee.
Umar K- Rating:
- 5.0
Customer did not leave a comment.
DHAVAL V- Rating:
- 5.0
Customer did not leave a comment.
MARY D | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
Christina D- Rating:
- 5.0
Customer did not leave a comment.
Bobir A- Rating:
- 5.0
Nothing I can say, the customer service or your receptionist name Irene is very nice lady.
enrique s- Rating:
- 5.0
Greta staff
JOHN V- Rating:
- 5.0
Customer did not leave a comment.
Ramel M- Rating:
- 5.0
Customer did not leave a comment.
ariel o- Rating:
- 3.0
The front desk and parking lot staff need to say “Hello” when servicing customers. Also, when I pay for something I want to be sure I get it and that if not, an apology and offering to correct the mistakes be made. The customer service could have been better.
SYMONE N- Rating:
- 5.0
Everything thing was great.
kim g- Rating:
- 5.0
Customer did not leave a comment.
IRIS N- Rating:
- 5.0
Customer did not leave a comment.
ALBERTO G | Overall Experience- Rating:
- 5.0
Wonderful Service, very helpful!!
Craig M- Rating:
- 5.0
Customer did not leave a comment.
Ian H- Rating:
- 5.0
Good service
Ihor K- Rating:
- 5.0
Customer did not leave a comment.
Michael F- Rating:
- 5.0
Customer did not leave a comment.
Milton E- Rating:
- 5.0
Everything things is workig fine in this location.
Julio M- Rating:
- 3.0
20’ truck pulled to one side, hard to drive long distance
John D- Rating:
- 5.0
Customer did not leave a comment.
SAVAN B- Rating:
- 5.0
We're all good. You don't need to improve
Evette R- Rating:
- 5.0
N/A
Eliecer C- Rating:
- 3.0
Customer did not leave a comment.
Nora M- Rating:
- 5.0
Customer did not leave a comment.
Antoinette A- Rating:
- 5.0
Customer did not leave a comment.
OVIDIU D- Rating:
- 5.0
NA
DEEPAKKUMAR R- Rating:
- 5.0
Nice people excellent work
KESELY S- Rating:
- 5.0
Customer did not leave a comment.
MIKHAIL D- Rating:
- 5.0
Customer did not leave a comment.
Elaine J- Rating:
- 5.0
Made a difficult transition that much more seamless.
JEFF C | Overall Experience- Rating:
- 5.0
No issues with either pick up or drop off.
Matthew E- Rating:
- 5.0
I have never used U-Haul moving storage or van or movers before. Thank you so much for making my experience so much better. I have had seven spinal surgeries in the past 1.5 years and I have difficulty lifting boxes. i can lift small boxes. i needed the movers to help me move down my apt stairs. i am lucky you have the push carts to help me move my stuff from the van i rented into the locker. i still have physical issues. however, how your facility is set up with the garage doors and everything made my move so much better. the staff & management are wonderful at the Jersey City NJ location. it was a great experience. again, thank you so much!!
JACQUELINE C | First Impressions- Rating:
- 2.0
It took me about half an hour to get my equipment off the line, because it was blocked by another pick up truck that was returned i guess over night.
Mouloud O- Rating:
- 5.0
Great
charline w- Rating:
- 3.0
I was over charged for no reason.they charged me 25 dollar cleaning fee.the van was I same condition I got it in.
Jonathan C- Rating:
- 4.0
Customer did not leave a comment.
Bridget G- Rating:
- 5.0
Customer did not leave a comment.
Nagehan S- Rating:
- 5.0
Everything was smoothly and personal very attentive
Maria C- Rating:
- 5.0
Customer did not leave a comment.
GUADALUPE M- Rating:
- 5.0
Customer did not leave a comment.
Rodrigo B- Rating:
- 2.0
For the 10’ that I rented it was below decent. EXTREMLY upset with the price 40 miles we’re not driven on that vehicle
Rafael R- Rating:
- 5.0
Customer did not leave a comment.
luciano c- Rating:
- 4.0
Customer did not leave a comment.
Jose A- Rating:
- 5.0
Customer did not leave a comment.
jose c- Rating:
- 5.0
Customer did not leave a comment.
Gypsy R- Rating:
- 3.0
Received no blankets
Jan B- Rating:
- 5.0
Customer did not leave a comment.
Ivette H- Rating:
- 4.0
I always try to get the lovely woman who works there, she is so knowledgeable, quick and very nice.
Piper M- Rating:
- 5.0
Great knowledgeable workers
Victor J- Rating:
- 4.0
Customer did not leave a comment.
DAVID C- Rating:
- 5.0
The Wonderful Woman who helped me at the desk was So Professional and Very Nice one of the Best Customer Service Experiences I've had in a while with how things are now a days. If I had a Company I would definitely want her as a part of my team!
Ahmed B- Rating:
- 5.0
Customer did not leave a comment.
rosa r- Rating:
- 5.0
Good service
RIGOBERTO B- Rating:
- 1.0
Unfortunately, the truck we rented had a hole on the roof and it rained a lot, therefore, all the boxes with clothes got wet.
Guimarie A- Rating:
- 5.0
Customer did not leave a comment.
JOEL C- Rating:
- 5.0
Customer did not leave a comment.
johnathan c- Rating:
- 1.0
It took forever to pickup the rental. Counter personnel were disorganized and seem to lack any sense of urgency when it comes to servicing customers. Upon return, I was also charged for fuel even though I put gas in it down the street before returning it. I have the receipt. I tried to let the counter personnel know of the fuel meter malfunction and was quickly ignored.
Jeremy G- Rating:
- 4.0
You should have parking for costumers. At least for those that are renting for a few hours. It was bad weather ...
Israel S- Rating:
- 3.0
The customer parking was small and we got parked in.
adrienne c- Rating:
- 5.0
Customer did not leave a comment.
Jeffrey G- Rating:
- 3.0
Better communication with your customers
CHUNILAL H- Rating:
- 5.0
Customer did not leave a comment.
Eric B- Rating:
- 5.0
Customer did not leave a comment.
Justin G- Rating:
- 3.0
N/a
Denzel K- Rating:
- 5.0
Customer did not leave a comment.
Marilyn C | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
ROBIN E- Rating:
- 5.0
Customer did not leave a comment.
katie o- Rating:
- 5.0
The best place to rent a trucks 🚚 👌
JUAN G- Rating:
- 4.0
Customer did not leave a comment.
Raghuram P- Rating:
- 5.0
Customer did not leave a comment.
Mayoor P- Rating:
- 5.0
Customer did not leave a comment.
Anthony L | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
Richard R- Rating:
- 5.0
Customer did not leave a comment.
Shavon B- Rating:
- 5.0
Customer did not leave a comment.
Mark C- Rating:
- 5.0
Customer did not leave a comment.
Yerlan T- Rating:
- 4.0
Customer did not leave a comment.
Abhinav R- Rating:
- 5.0
They were very professional and treated me very well
Shavon B | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
Starlisa R- Rating:
- 5.0
Customer did not leave a comment.
HENRY S- Rating:
- 5.0
Great service from the moment I remove the ban and at the end everyone, very attentive, very helpful, there is nothing to say other than thank you for renting me your very good product. The only thing that can be recommended is to change the oil and fill the gas tank. I basically gave them extra gas. I would like that gain to be considered a tip for your employees. Thank you.
Milton A- Rating:
- 5.0
Customer did not leave a comment.
IRIS M- Rating:
- 3.0
No parking for a car
Terry L- Rating:
- 5.0
N/A Very helpful.
Steven B- Rating:
- 1.0
Truck was great. Front desk staff was great. Jose the manager needs some work. He wouldn’t let me park my car for 3 hours in their very large lot and made me walk half a mile each way, twice, in the snow along a busy highway to find parking for my car when other people were clearly parking at the facility. It ruined my sneakers. It was a total safety hazard. I almost slipped and fell. I had to park in a sketchy area. Wrong. Please replace my sneakers!
David R- Rating:
- 4.0
Customer did not leave a comment.
JACK P- Rating:
- 4.0
Test your batteries
Jorge B- Rating:
- 5.0
Customer did not leave a comment.
CHRISTIAN O- Rating:
- 5.0
Just of they could clean the windows a little better specially the windshield
Richard R- Rating:
- 4.0
I reserved a 10 ft truck in Bayonne for an in town move. Only 9 block distance between moves. On the morning of the move I received a phone call that the truck was not available in Bayonne and that I had to pick up a truck in Jersey City. The change in reservation resulted in approximately 18 miles. This was unfair to me to be charge extra $1.99 per mile. I am a 69 year old woman with limited resources. The clerk in Jersey City was very pleasant but could not make any adjustments in the charges. Please take the extra miles into consideration and adjust my bill. It would be greatly appreciated. Thank you
Gloria C- Rating:
- 5.0
excellent
Rainiel R- Rating:
- 5.0
I love this store, everyone is friendly and works hard. Obviously management takes care of their employees well. The van I rented was clean and ready to go.
STVEN S- Rating:
- 5.0
Buen servicio
Jonny T- Rating:
- 5.0
For me it was excellent good services
Rafeal T- Rating:
- 3.0
Customer did not leave a comment.
Norbert S- Rating:
- 5.0
I was disappointed in turn in process. It was late Sunday night turn in. I did not take pics as it was late. I had truck for 4 hours and was charged twice for CDW and a 2nd day. They ultimately credited but had to argue for credit. They credit for $45- which I have not seen yet.
michael s- Rating:
- 1.0
Customer did not leave a comment.
KEN T | Overall Experience- Rating:
- 5.0
The location is very hard to get to and navigate to using google maps and fighting heavy traffic. Otherwise, the personnel were extremely helpful and friendly and the check in process was fast, courteous, and easy.
Terry E- Rating:
- 2.0
The truck was out of alignment. It was easy to oversteer as tires on front wee not good. This made the drive extremely hard especially with load in the back.
IAN R- Rating:
- 5.0
Customer did not leave a comment.
Terry A- Rating:
- 2.0
I purchased a hitch in the summer of 2021 at which time this location also installed the electrical connection for the rear trailer lights. I rented a trailer once, maybe twice since the installation but the trailer lights no longer work and are no longer under warranty. Service manager vaguely said the wires are worn out and old and need to be replaced. I explained they were barely used and were not old. Didn't matter, they wanted to pull out all the old wires and reinstall new ones. I went with it having no other options due to timing. Cost was another $175. At least a discount would have bought some goodwill from me.
Scott N- Rating:
- 5.0
Nice is service and staffs are excellent
RAJESH T- Rating:
- 5.0
Customer did not leave a comment.
Yoel S- Rating:
- 5.0
Better mile rate on weekends
Anthony S- Rating:
- 5.0
Customer did not leave a comment.
Xhevat V- Rating:
- 2.0
Customer did not leave a comment.
Leesel F | Online Move In- Rating:
- 3.0
Customer did not leave a comment.
archel d | Overall Experience- Rating:
- 5.0
Updated on mileage?
tamara s | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
Dealexand D | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Emmanuel B | Overall Experience- Rating:
- 5.0
You are the best keep doing what u doing
MOHAMED T | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
DEBORAH J | Overall Experience- Rating:
- 4.0
Customer did not leave a comment.
George B | Overall Experience- Rating:
- 4.0
Customer did not leave a comment.
Ricardo J | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Blythe G | Online Move In- Rating:
- 5.0
I love that this facility is always clean whether you are renting a truck or a storage unit. The staff are helpful and polite. The Manager is respectful works to help find the best solution to you. Thank you all.
Caridad p | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
ERIKA R | Overall Experience- Rating:
- 4.0
Customer did not leave a comment.
Betty D | Overall Experience- Rating:
- 5.0
I have good experience with the company In and out fir 20yrs + with uhaul storage our the staff the nice and very helpful people, very friendly and helpful, thanks for service, Mrs mafory Clark
Mafory C | First Impressions- Rating:
- 5.0
The manager is very helpful. I would rent again. Manager is very knowledgeable and professional.
andrianna p | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
SHAUN M | Overall Experience- Rating:
- 5.0
The one I visited was at the Tonnelle av in jersey city and I can tell the service and the experience was great!! The vehicle was in neat condition and I could not believe I moved some of my stuffs myself just renting a vehicle with 77$ dollars including the gas I put in..
Eddy A | Overall Experience- Rating:
- 5.0
An associate therE was able to slice an new cable connector for to get our trailer light working for our return home. Much appreciated, unexpected service.
Steven C | Overall Experience- Rating:
- 5.0
Everyone was very helpful with any situation happening at the moment. I love the service and the staff that work here. All stars, every one of them!
caridad p | Overall Experience- Rating:
- 4.0
Customer did not leave a comment.
Patrick K | Overall Experience- Rating:
- 5.0
Thank For Your Service .
Stephen F | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
Eduard C | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Elliot P | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
corrinia b | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Jocelynn A | Overall Experience- Rating:
- 4.0
Customer did not leave a comment.
Haoxiang J | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
jonathan l | Overall Experience- Rating:
- 5.0
I would recommend u haul to my friends
Ilyse S | First Impressions- Rating:
- 5.0
Manager was very professional
Elliot R | First Impressions- Rating:
- 2.0
Advertised 1month free storage with truck rental. However, required payment for 1st month. So no free month. Booked 1st floor storage, but it was actually up stairs. False advertising and bad deal.
david v | First Impressions- Rating:
- 4.0
Customer did not leave a comment.
David C | Overall Experience- Rating:
- 1.0
HORRIBLE experience with a second & third storage unit. The staff on site was NOT helpful. One day prior I was told first 30 days were free. On the day of move in, no deal existed. The GM of the site NEVER answered an urgent texted. He NEVER responded or followed up. I can’t wait until I have a new storage site secured so I can move out from this facility. Truly horrible experience.
JEANNE S | First Impressions- Rating:
- 2.0
They have their property equipment trucks and U-Haul vans occupying spaces paying customers can not move their cars into for off loading and on loading personal effects. Poor MANAGEMENT
Preston R | Overall Experience- Rating:
- 5.0
very helpful,
jonathan l | First Impressions- Rating:
- 2.0
Poor customer service from Jose nunez
Joseph s | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Waynel E | Overall Experience- Rating:
- 3.0
Made reservations 2 weeks ahead for storage not knowing what I need I explain to the staff I hve 3 nice size bedroom kitchen living nice size bathroom he says ok u need the huge 3 bedroom with extra space ok with the 26 ft truck in I ask for first floorok all was good on the day to pick up truck was fine no gas but ok get to the storage room was 10 by 10 oh heck no in wasn’t on first floor so we had to pay extra for the next storage room place need to understand extra money u really don’t count on spending on a budget is a no Jon plus paying people to love you
Betty D | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
Wenxuan J | Overall Experience- Rating:
- 5.0
Mr. Jose Nunez was the best!! He was so kind, patient, and accommodated my need for a location change to another U-Haul storage facility in North Bergen. I really appreciated his professionalism and helpfulness.
Carrie D | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
April W | Overall Experience- Rating:
- 4.0
Customer did not leave a comment.
Elliot R | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
MARKJ Z | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
Kumyiah M | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
YVETTE A | First Impressions- Rating:
- 5.0
My only issue was the email said access is 5am but employee told me it’s 6am after I sat in my U-Haul waiting for over an hour
Janie E | Online Move In- Rating:
- 5.0
Customer did not leave a comment.
Christian I | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
Quameira R | Overall Experience- Rating:
- 5.0
It was great how simple it was to rent a space and the truck at the same time. Prices were better than the other competitors in Jersey City. Location is a little awkward, but worth the trip. Good to see UHaul stepped up 🎯👍🏾👍🏾👍🏾
allen l | First Impressions- Rating:
- 5.0
I truly appreciate U-haul for the service and courtesy that they give when in need of assistance. We have been using U-haul (Tonnelle ave) for eight years, and will continue to this facility when we need them
Earl M | Overall Experience- Rating:
- 5.0
Excellent service and friendly staff I wish you the best Thank you
Youssouf A | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
Audrey B | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Brian p | Overall Experience- Rating:
- 1.0
Customer did not leave a comment.
DEANNA M | Overall Experience- Rating:
- 3.0
Customer did not leave a comment.
Eduard C | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
Freddy L | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Freddy L | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Latisha D | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
James R | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
tatiana s | First Impressions- Rating:
- 5.0
I love this location and all the staff members there! They extend themselves to make sure you feel safe while securing your items. The staff are all respectful and the place is spotless. Thank you all so much!
caridad p | First Impressions- Rating:
- 4.0
Customer did not leave a comment.
Steven L | Overall Experience- Rating:
- 3.0
Customer did not leave a comment.
donna n | Overall Experience- Rating:
- 4.0
Access should be 24 hours as we do not know when we will need something in it. Further, you should not have to ask permission for your property and paying for it. The staff leather did not notify the supervisor or the Supervisor failed to return my call regarding the price increase.
Daphne C | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
alexandria t | First Impressions- Rating:
- 2.0
Yesterday, during my move-out, we discovered that someone had tried to force their way into my storage area. The steel door hinge was severely twisted. We struggled to get the door open. Once opened, we were unable to close the door again. Luckily the U-Haul lock did not break and the thief had been thwarted. This hinge damage was significant enough that any security guard walk through should have easily detected this. I was deployed overseas since 2018 and I had not been to my facility since then, so this damage could have occurred anytime in last three years. Back in 2017, during your flood, I had other issues. UHaul cut my locks and removed and discarded two supposedly water-damaged queen-sized mattresses (without notifying us}. We only discovered this loss after doing our own inventory of the storage areas, shortly after the flood. These two mattresses had been encased in solid plastic bags, so we were surprised that there might have been water damage. But since Uhaul had discarded the mattresses and we were unable to see the damage. Although I have been a UHaul Tonnelle customer since August 2013, I would not be able to recommend the U-Haul Tonnelle facility to my friends due to these security issues.
KEVIN H | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
janet o | First Impressions- Rating:
- 2.0
Customer did not leave a comment.
Samuel E | Overall Experience- Rating:
- 1.0
Jose Nunez is a rude manager. They took off my 2nd lock, because they recently created a one lock policy, which is no mention in my contract. Their customer service is a garbage. I tried to get to storage after hours at 10.10 p.m. (I did checkin the same day before) they did reject me, despite there were 2 more storage residents who were late as well. Storage is infested with rats, they have lack of sealing it to make rodentless. Every floor has a rat poison, so there is a chance you would have died rat inside your unit. I wish manger would be Alex Green, it was way better experience 1 year ago.
Yevgen A | Overall Experience- Rating:
- 4.0
Customer did not leave a comment.
Rachel M | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
ROSARIO R | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
Staci B | First Impressions- Rating:
- 5.0
Mr. Nunez was a great help. Very professional and great customer service. I am very pleased with his assistance
Cesar M | Online Move In- Rating:
- 4.0
Jose was very helpful & quick after the longest ride back to NJ from FL. He made the transaction smooth and very nice
Alfred C | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
Cathy B | Overall Experience- Rating:
- 3.0
Customer did not leave a comment.
Tanya M | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Cathy B | Online Move In- Rating:
- 5.0
Customer did not leave a comment.
Pramit B | First Impressions- Rating:
- 3.0
Customer did not leave a comment.
Jacob H | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Susan H | Overall Experience- Rating:
- 5.0
The manager were always great
GARRY A | Overall Experience- Rating:
- 4.0
Customer did not leave a comment.
Amir M | Overall Experience- Rating:
- 4.0
Customer did not leave a comment.
carlton p | First Impressions- Rating:
- 5.0
The uhaul is the best company best people I would definitely recommend thank you uhaul for taking good care of me
KECHNYSE C | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Adrian T | Overall Experience- Rating:
- 2.0
- unit availability is marked as 5am, we got here at 530 and the driveway was completely blocked in by uhauls dropped off over the weekend. They told us that it would be ready by 7. We came back at 745 and it still was not cleared. I had to ask two people for help with getting it moved, which took another 15 minutes. - Our unit did not have a key inside, and had two rat poison traps - We were accused by a small older man of dumping trash that was already there when we arrived this morning. I said, that is not ours and he continued yelling at me and said he would go check the tapes. He checked the tapes and saw it was not us, and did not apologize. Moving is stressful enough, absolutely do not come here.
Jessica H | Online Move In- Rating:
- 5.0
Customer did not leave a comment.
Jasmine S | Online Move In- Rating:
- 5.0
Jose was definitely a huge help we need more people like him customer service A1
Dianalee A | Overall Experience- Rating:
- 5.0
The entire staff was so helpful the last two months that my belongings were stored here. From rental of equipment to the storage facility, staff went above and beyond to make sure my needs were met.
SYLVIA H | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
sharon g | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Lucilo D | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
Harry S | Overall Experience- Rating:
- 3.0
Customer did not leave a comment.
JOVANYEKINI H | Overall Experience- Rating:
- 5.0
The manager and staff were great. People were really helpful and also responsive.
Nils U | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
jULIE B | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
stacy c | Overall Experience- Rating:
- 5.0
Need help from the staff at orange City NJ U-Haul Check-in. Need to retrieve a personal key that was on the truck key ring when I put the keys in the drop box last night. My phone number for the rental is 206-665-4498. Please have someone there to work with me to recover my personal key.
Steven C | First Impressions- Rating:
- 5.0
I think we should have access to our storage units till 9pm
diana r | Overall Experience- Rating:
- 5.0
No matter when I called or visited the U-Haul facility on Tonnele (maybe misspelled 😂) I always had a great experience. Phones may have taken a moment to answer but there was an apology for it and the CS was great. But ONG they were always crowded. So I guess that would tell you something about their business. I’m glad I rent my vehicles and storage unit at this facility. Thank you 😊.
Tasha P | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Zachary B | Online Move In- Rating:
- 5.0
All staff was so helpful and accommodating. Having moved from California to the area and needing to get things unloaded into my storage unit, the unit was a bit too small and had an obstruction in it that made it smaller. The staff was totally helpful in getting me a bigger unit without any hassle. The units are clean. The only suggestion I have is making sure the loading dock area to the storage units could be cleaned. Had to walk through garbage to and place my things on it to get it out of the trailer. Other than that, great experience. Go Yankees
SYLVIA H | First Impressions- Rating:
- 5.0
The general manager is the best, customer service focused.
Carmen F | Overall Experience- Rating:
- 5.0
Easy process from start to finish. Friendly and helpful staff!
Michael C | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Cody R | Overall Experience- Rating:
- 4.0
Customer did not leave a comment.
eva m | Overall Experience- Rating:
- 4.0
Customer did not leave a comment.
MELISSA B | Overall Experience- Rating:
- 3.0
Customer did not leave a comment.
WILLETTE A | Overall Experience- Rating:
- 1.0
Over charged and after missing 1st payment it doesn’t even allow you to long online to pay and put liens.
vinod k | Overall Experience- Rating:
- 5.0
Vero good
Katherine O | First Impressions- Rating:
- 3.0
The staff at tonelle Ave is patient and helped me get to Boston and back
Kyleah W | First Impressions- Rating:
- 5.0
The self checkout is not good what would have taken 10 minutes took 30 minutes
Chaka G | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
Rafael R | Online Move In- Rating:
- 5.0
Customer did not leave a comment.
MELISSA B | First Impressions- Rating:
- 1.0
The guy didn’t want to help I had to call
Alfonso A | First Impressions- Rating:
- 4.0
Fue muy satisfactorio para mi y agradezco haberlos contactado....Gracias por su buen servicio...!
Carlos V | First Impressions- Rating:
- 1.0
The customer service was very bad and manager was okay but not good in communication.
Marcus C | Overall Experience- Rating:
- 3.0
Customer did not leave a comment.
ELLIS W | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Andre L | Overall Experience- Rating:
- 4.0
Customer did not leave a comment.
Marta T | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Joseph C | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Nick G | Overall Experience- Rating:
- 5.0
Best service I ever had
Jennifer C | First Impressions- Rating:
- 5.0
Always had a positive experience with the staff and facilities. Thank you!
CURTIS L | Overall Experience- Rating:
- 5.0
Alex was super helpful!!!!
vincent o | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
George B | Online Move In- Rating:
- 5.0
Excellent customer service!
Gabriela B | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
MARQUIS E | Overall Experience- Rating:
- 4.0
Amazing staff!
Nathan S | Online Move In- Rating:
- 5.0
My stay was short. I had no problems at all.
Cathy B | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
BEATRISE B | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
TOM C | First Impressions- Rating:
- 4.0
Customer did not leave a comment.
Marcia H | Overall Experience- Rating:
- 5.0
Great Service
Antar B | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
Andres G | Online Move In- Rating:
- 3.0
Customer did not leave a comment.
Susan H | First Impressions- Rating:
- 5.0
Shante and Champagne rock! Made it super easy to get my move done and those ladies were rocking out in the main office. Uhaul had better be taking care of these ladies because they are EVERYTHING that you need for pristine customer service. Thank you ladies!
Bryannah P | Online Move In- Rating:
- 3.0
You are to expensive Don’t have discount for handicap clients
sonia r | Overall Experience- Rating:
- 2.0
my unit was not ready because i could not put the supplied lock on the unit. the alignment was off and had to come back another day. I wasted time and money with this endeavor and would like to be compensated.
WYATT B | Online Move In- Rating:
- 4.0
Customer did not leave a comment.
Abdelkader B | First Impressions- Rating:
- 4.0
Very good overall experience, although in a funny moment my wife and I were locked out of our storage unit for a while and when we went to the front desk to ask for advice they said they didn't have any way to assist us, not even having a recommended lock cutter/specialist for the area. Besides this, (probably something that doesn't happen often, hopefully) the people were great and a positive experience overall!
Joshua C | Overall Experience- Rating:
- 5.0
In fact I was extremely shocked when I was given the direction on a piece of paper attached to my receipt to go to the storage facility and l said to myself what a nice and clean facility.
Alfred J | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
Timothy T | Overall Experience- Rating:
- 4.0
Customer did not leave a comment.
luis c | First Impressions- Rating:
- 4.0
Getting access to the building was a bit confusing - I had to enter my access codes twices on two different pads, and that was not made clear. Also, I had trouble finding my unit - signs with where numbers are located would've been helpflul. But, still an overall good expderience.
Luis R | Online Move In- Rating:
- 5.0
No comment
ROCCO L | First Impressions- Rating:
- 2.0
It was very apparent that these guys hate their jobs
STEVEN B | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
JENNIFER L | Overall Experience- Rating:
- 4.0
Customer did not leave a comment.
Prakkhar G | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
Melissa A | First Impressions- Rating:
- 4.0
Customer did not leave a comment.
Jeffrey J | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
eva m | First Impressions- Rating:
- 3.0
Thank you very much
Cynthia W | First Impressions- Rating:
- 4.0
Customer did not leave a comment.
juliana r | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Gabriela B | First Impressions- Rating:
- 4.0
The ceiling in the room was very short.
Audrey B | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
Adeline W | Overall Experience- Rating:
- 5.0
Shante was amazing. Took the time to really help me out numerous times while I was moving in. Despite having some issues with the 800 number and inaccuracies of marketing from Uhaul, Shante empathized with me and even though they were technically closed she still had a heart and helped me out. I can’t thank her enough for her professionalism and seeing me through til I was all done. Thank you!!
Jovita F | First Impressions- Rating:
- 4.0
Customer did not leave a comment.
MELISSA A | Overall Experience- Rating:
- 1.0
I am Totally Not Happy with my experience this far with the storage unit. I booked a "15 truck for 2days and the storage following and it's been a total nightmare since. I booked online for "Immediate" Access I have not had immediate access yet. Someone has to assist me Every time the last 4 times I was there. Now I'm given a pin number to Access my unit. I first had a pin via online set up. That didn't work. I was given a card. That didn't work. The card was switched. It STILL didn't work. When I left that it was magically working. Returned yesterday and it wasn't accepted. Now I have a pin number again.. when I ask for assistance the staff are not detailed and seems they don't want to help. They are not too friendly nor are there smiles. Everyone spear angry or tired. The ONLY worker who was Awesome and Always smiling , and wear a name tag. is the maintenance worker Gwendolyn who was very helpful assisting me. I nominate her for the BEST employee. I cannot wait till I remove my belongings out of this storage I have to walk up to. It's no telling if I will have access when I arrive. I will Never use the storage online service. Ever. Nor at this facility. I will stick with the truck and motorcycle trailer as I have used in the past. This should be Free use of this storage after booking a truck for 2days and now the ongoing nightmare with this onine storage. I don't know what to expect when I return. I will be sending out a few emails after reading the fine prints this afternoon regarding this Experience. I need to know what am I paying for. And why am I still experiencing an issue which should have immediate access to. It's not being explained nor I being accommodated for this.
SHENEEN S | Online Move In- Rating:
- 4.0
Customer did not leave a comment.
MATTIE P | Overall Experience- Rating:
- 5.0
Staff, service and location are all great. Champagne helped immensely and everyone at the location was friendly and attentive. The location itself is great with very competitive rates for the area.
jakub k | Overall Experience- Rating:
- 5.0
The staff was extremely helpful. I've never experienced such helpful and considerate customer service as I did when I was renting the storage unit and returning the equipment and this loctation.
Renee C | First Impressions- Rating:
- 1.0
Customer did not leave a comment.
Erica G | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
JORGELUIS J | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
CASI W | Overall Experience- Rating:
- 4.0
Customer did not leave a comment.
MILAD M | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Jose G | Online Move In- Rating:
- 4.0
Customer did not leave a comment.
Abdelkader B | Overall Experience- Rating:
- 5.0
Great staff excellent service
Sabrina S | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
ROXANNE B | Overall Experience- Rating:
- 1.0
Esta gente no saben tratar a las personas no explican nada y más si no hablan el mismo idioma te lo ponen difícil y no buscan la manera de que entiendas solo quieren dinero y ya
Yokasta M | Overall Experience- Rating:
- 2.0
The helpfulness of the staff at this site was the only redeeming feature of our U-Haul storage rental. For unknown reasons our contract was cancelled and was a nightmare for us. We had to sign up for automatic withdrawal of payments several times. Also, we always had problems accessing our unit via the cryptic sign-in procedures. We always had to ask help at the office. We moved out in frustration.
Scott S | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Mohamed H | First Impressions- Rating:
- 5.0
It was a good experience.
Keith S | Overall Experience- Rating:
- 4.0
This U-haul is under new management and what was already good got even better. The staff seems happier, more friendly and helpful. The floors were just repolished and look great. The units have always been clean, well lit and climate control is the way to go with storage.
LEE P | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
MARGARITA P | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
abhishek k | Overall Experience- Rating:
- 4.0
Customer did not leave a comment.
Jack J | First Impressions- Rating:
- 3.0
The people that work here are a hit or miss it wasn’t the best experience at first . Because it was our first time there and we were kinda left guessing. But eventually they helped out and showed us. It was a very just okay experience.
Taeja C | Overall Experience- Rating:
- 4.0
Customer did not leave a comment.
Xinpeng T | First Impressions- Rating:
- 4.0
Wanted a 24 hour access storage but evidently to have access you need to pay more, Which was not disclosed before the contract.
Akshay K | Online Move In- Rating:
- 4.0
Customer did not leave a comment.
RAGHAV K | First Impressions- Rating:
- 4.0
Customer did not leave a comment.
Raul N | Overall Experience- Rating:
- 3.0
Inside the storage unit should have light.
schrie m | Overall Experience- Rating:
- 4.0
The unit itself had a couple of small items left behind from previous occupant and could use a light in the unit, but otherwise no complaints.
MARK K | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
RYANA T | Overall Experience- Rating:
- 5.0
Thank You, I had the storage for about 3 yrs, you guys were great and understanding. I recall about a yr ago my storage was about to go on auction and you guys help me I was able to pay the storage up to date I will never forget that, I had my mother personal items, she had passed away, and I was so scared I was going to loose her stuff. Once again thank you for everything
robert e | Overall Experience- Rating:
- 5.0
Great location for anyone moving from Hoboken/Jersey City. Staff was friendly and the 24/7 access is convenient.
Kevin K | First Impressions- Rating:
- 4.0
The stairs in the facility are my only complaint, it can be very challenging to get large things loaded in and could be inaccessible for some individuals
Danelle B | Online Move In- Rating:
- 3.0
Customer did not leave a comment.
Tanya M | First Impressions- Rating:
- 3.0
There was no light at the storage. We couldn't see anything. Had to get a flashlight to look inside.
Nuemi N | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
asha h | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Tasha P | First Impressions- Rating:
- 3.0
Even though I went Friday 8/6/2021 to close it out. We still got charged for it and no one has returned our call or the money reimbursed. The staff seemed helpful and were nice but not happy I got for a storage unit I requested to close.
Stefanny R | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Laura J | Online Move In- Rating:
- 3.0
Customer did not leave a comment.
GREGORY N | Overall Experience- Rating:
- 1.0
The autopsy was not registered and had to call back. Overall bad customer service. Every time I call I have to wait between 10-25mins. The staff were not particularly helpful and the website tries to upsell all the extra materials in lengthy different screens.
Luis C | Overall Experience- Rating:
- 3.0
Customer did not leave a comment.
Madi D | Overall Experience- Rating:
- 5.0
The manager and staff were very helpful and friendly. I am very happy with the service.
Adeline W | First Impressions- Rating:
- 4.0
Customer did not leave a comment.
Jennifer T | Online Move In- Rating:
- 5.0
Customer did not leave a comment.
Cory S | Overall Experience- Rating:
- 4.0
Customer did not leave a comment.
vijayakum j | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Jie W | Overall Experience- Rating:
- 5.0
Great customer service
Atonzsha B | First Impressions- Rating:
- 4.0
Great service storage should be 24 hours !!
CRYSTAL R | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
Priscilla W | First Impressions- Rating:
- 1.0
Changed me what was left in my bank account on 5/24/2021 when the bill wasn’t even do yet so put me in negative because of other things still pending and so much more
Nick L | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Christian T | First Impressions- Rating:
- 5.0
Keep up the good work
Jalel A | Overall Experience- Rating:
- 4.0
Customer did not leave a comment.
Rohan K | First Impressions- Rating:
- 5.0
The team overall was excellent and friend and helpful. Great job. I am a uhaul customer for life
Sabrina S | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
Kellie H | Online Move In- Rating:
- 5.0
Customer did not leave a comment.
Jacqueline K | Overall Experience- Rating:
- 4.0
Customer did not leave a comment.
Robert K | Overall Experience- Rating:
- 5.0
The customer service I received from Alex was above and beyond and I appreciated it. Thank you again, Alex.
Quameira R | First Impressions- Rating:
- 3.0
When I first called several weeks ago about moving my storage space, I specifically asked that it be located on ground level with no stairs. I was assured that it would be. That didn’t happen. My unit was covered in mouse poop. It was everywhere! I had to throw out all my clothes and many other items. The smell was horrendous.
Marta T | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
Felicia G | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
Danielle S | First Impressions- Rating:
- 5.0
Storage size could be a bit bigger.
Juvenal G | First Impressions- Rating:
- 3.0
Customer did not leave a comment.
diane A | First Impressions- Rating:
- 4.0
Good service speaks for itself.
damion c | Overall Experience- Rating:
- 1.0
Alex to get a raise he's a Firestarter associate to uhaul
LAWRENCE C | First Impressions- Rating:
- 5.0
Overall a good experience.
Nicolas C | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
Kevin S | Online Move In- Rating:
- 3.0
I found a ton of rat/mice droppings all over my stored furniture. This was very disappointing and disgusting. I would not recommend this U-Haul location to anyone as a result. Some of my furniture was damaged as a result.
MELISSA T | Overall Experience- Rating:
- 5.0
The main issue I had was gaining access to my storage unit. The access code that was emailed to me did not and still does not work. The counter staff did not volunteer the access card making me go back and forth and eventually giving it to me. 30 minutes if my time was absolutely wasted in this process.
Brenda D | Online Move In- Rating:
- 2.0
The clerk did not tell me my storage was on second floor. Another employee informed and there is no elevator to move personal property so I canceled my request. How can you not have an elevator in a storage facility. That makes no sense.
Shirley N | First Impressions- Rating:
- 4.0
Safe, secure. Exactly what you want.
Alexa H | Overall Experience- Rating:
- 3.0
It was good. My key card for whatever reason kept not working but Khloe i think is her name with the red hair was awesome always helped me. And when i was having trouble with my ubox whatever she did worked because things was figured out with delivery the box to jersey city
Hensley D | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Michael M | Overall Experience- Rating:
- 4.0
Thank you for secure my belongings and keeping them safe.
Derrick K | Overall Experience- Rating:
- 1.0
Never knew what the price was constantly changing and staff never knew pricing. Poor customer experience I will never come back or recommend this facility. Poor billing practices no help during Pandemic horrible customer experience. The worst!!
Dawn S | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Sydney D | Overall Experience- Rating:
- 1.0
My card was charged and over drafted when I already moved out the month prior and my swipe card was returned. I don't appreciate this horrible service, especially when I have been using your storage facility for years.
jayniece m | Overall Experience- Rating:
- 2.0
I’ve had this storage space for over a year. I frequently went to store & retrieve items without any issues. When I went to empty it out this time there were mouse or rat droppings everywhere! The unit smelled like rodent urine and there were urine stains every where - on the unit floor, my furniture, clothes, on boxes etc. most of my bags were torn through and rodent feces were inside the bags & boxes. I had to throw out so many of my belongings because of this! There wasn’t any food stored in my unit either. I reported this to the office and they said they would inform the supervisor and I would receive a call that same afternoon. I’m still waiting!!!
RASHEEDAH G | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
MELISSA A | First Impressions- Rating:
- 3.0
The loading and unloading area is a little small. We had to wait a while to get a cart because ppl would grab 2-3 and not unload them immediately. But overall, not bad
Earlean H | Online Move In- Rating:
- 4.0
Customer did not leave a comment.
David D | Overall Experience- Rating:
- 5.0
Good Service
EFREN B | Overall Experience- Rating:
- 2.0
I went in to put something in my storage and my card wouldn't work. I went into the office to let them know I was having issues and all 3 employees looked so bothered because I was asking for help.. All the questions they asked were with such an attitude and my only guess is because I was there around 5:40pm and they close at 6. To my surprise, the guy at the front desk tells me that they can't find my info and that my storage was emptied out.. I was so confused and scared that I had just been robbed somehow.. I asked them how that was possible when I was still receiving invoices and paying monthly and all they said was "I don't know. You must've cancelled" I told him that even if I cancelled, I would have came back for my stuff and he just looked so unbothered by my concern. I insisted they give me access to check my storage to see for myself. When I got there, my belongings were still there LUCKILY. And when I asked for an explanation they couldn't give me one. I had to sign up AGAIN.. give my information AGAIN.. and deal with their attitude for working a few minutes longer. It would be nice to deal with staff that actually care and look like they WANT to be there. I understand mistakes happen but the way the employees handled my situation was extremely unprofessional and made me want to take my business elsewhere.
stephany g | First Impressions- Rating:
- 2.0
Customer did not leave a comment.
jacquelin f | Overall Experience- Rating:
- 5.0
Thank you very much especially for being available on the Thanksgiving holiday. Happy Holidays to you all and your Families :)
Manoj B | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
Natasha E | Online Move In- Rating:
- 5.0
This storage facility was well kept and clean. The 10 x 10 unit assigned to me was more than sufficient to house my belongings. This location’s staff met my every expectation and for anyone I know moving or looking for storage I would definitely recommend Tonelle to them. Thank-You Rebecca & Gwendolyn for your qualitative service...
Tyrone S | Overall Experience- Rating:
- 1.0
Half of my stuff in storage was covered in rat droppings. It was a nightmare to go through my things and find droppings all over them. I had to get rid of a lot of my stuff due to that and cleaned every other items that didn’t have droppings on it. If you do decide to store things, use heavy duty boxes that lock and leave nothing out of boxes
JON F | Overall Experience- Rating:
- 5.0
Rebecca was my sunshine in the midst of a chaotic storm. She was very helpful throughout the process and helped to calm my temperament during this time. Watching her train a née employee to assist me and guiding her so gently made me smile as a senior trainer @ my job. Thx for being there Rebecca
Tyrone S | First Impressions- Rating:
- 5.0
Good facility
EFREN B | First Impressions- Rating:
- 5.0
Staff was was very helpful and supervisor Accommodated me with 24 hour access So I can box my belongings so I can mail it to Puerto Rico and I really appreciate that
RICHARD S | Overall Experience- Rating:
- 4.0
Thank you Uhual. I had rented storage since 2006 until 2020 and must say never had an issue with it, The staff was polite and helpful when need. It was bitter sweet to let go but it was time. I will say if i ever need storage again it will be Uhaul always.
FRANCISO P | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Sylvia B | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
VICTOR B | First Impressions- Rating:
- 5.0
The staff was very informative and professional. Very accommodating
Tiffany D | First Impressions- Rating:
- 4.0
Customer did not leave a comment.
DAVID Q | Overall Experience- Rating:
- 1.0
You guys screwed me on the price.
MATTHEW W | Overall Experience- Rating:
- 4.0
There were times when communication was not good. Also it was hectic. But over all storage at U-Haul for almost two years when I lived in another state was fair
Sharon H | Overall Experience- Rating:
- 3.0
I specifically discussed option on unit location when booking my unit. Upon arrival, I found out they gave me a second floor unit with no elevator or ramp but 10 stairs. Bring a single female moving alone this made my move immensely more diffIcult. If I wasn't promised something on a first floor I would have never rented here. I have moved a lot and this was by far the most difficult. The only good thing about it was Gwendolyn. She went above and beyond to do what she could to improve the situation. She quickly offered to check for other units available (there were none), helped me carry a dolly upstairs so I'd have one on each floor, and helped me bring in my first load. Gwendolyn was very compassionate and helpful, certainly a shining star of UHaul. If possible please find a way to recognize her for her outstanding customer service.
RACHEL S | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
RICHARD S | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Ashley F | Overall Experience- Rating:
- 4.0
Customer did not leave a comment.
LLOYD O | First Impressions- Rating:
- 5.0
Thank you to all the staff
Kirk B | First Impressions- Rating:
- 5.0
Shamsuddin and the women who was working with him the morning of 6/21/2020 were both incredibly helpful, diligent and friendly. They alleviated a lot of my stress about moving into a storage unit for the first time, and made it an easy process.
Ella J | First Impressions- Rating:
- 5.0
GREAT STAFF!! The people working here are the best. I cannot say enough about them. They always where friendly with me and went above and beyond to help me. From the manager all the way down the line. Always clean and maintained
napoleon M | Overall Experience- Rating:
- 1.0
The customer experience was abysmal. From the moment I entered, the staff treated me like I was a bother. The owner Alisha was a NIGHTMARE, she had a huge attitude whenever I asked her questions, looking at me like I was an idiot for not knowing things that she considered basic. This was my first time renting a storage unit anywhere and I had no clue what to expect. More importantly, I don't work at UHAUL so I expect the staff to be polite and helpful. The person handling my order was new I guess and Alisha was training him, but was video-calling someone the entire time. When I asked that new person questions, he either ignored me or answered while walking away. He handed me a card to swipe at the front desk and did not tell me to hold onto it to access my unit, then he got an attitude with me when I didn't hold onto it. When I asked where to pull up the truck Alisha told me to drive to the end of the lot with an attitude; it turned out I needed to make a right and pull into the garage - again, I DO NOT work for UHAUL and need as much information to accomplish what I am there to do. When we get to the garage, the new staff member just watched us pull up, instead of instructing us to back into the garage - again, directions and guidance are so important. The lack of customer concern was appalling. When we got to our storage unit, it was locked so we were reassigned a new unit. When we asked for an updated contract, Alisha was yelling at us - it was an awful experience. She kept saying, "we're closed" and my husband had to insist before she finally gave us an updated contract. Mind you, had the staff been helpful and politely offered clear directions from the start, we could have gotten done much sooner. Overall all the employees treated us like everything was obvious. Some questions they didn't even have the answer to, but somehow we are supposed to know. The staff acts so recklessly with customers because they know customers trust the UHAUL brand and just need their items faithfully was stored. Alisha especially was so disappointing - her badge says "owner" but she doesn't even behave like a supervisor. The worst part is, the model she sets is what the rest of the staff emulates and it's obvious no one in this location cares about customers. But I have never felt so humiliated by an entire staff of people ever - it felt like a joke they were all in on, it was so embarrassing. UHAUL should seriously consider having someone like Alisha represent their brand as a franchisee or whatever she is.
Oluwatosin B | First Impressions- Rating:
- 5.0
sean and rebecca were so nice, communicative and fantastic help. theyre both great
James o | First Impressions- Rating:
- 3.0
My only problem with the facility was the mice that apparently came into my storage unit, judging by the leftover mice feces. I suppose I can't expect the staff to be fully able to take care of this problem, since mice would be hiding in other customers' units, but it was annoying. Maybe put some kind of caulk or other barrier at seams on the floor between units, to prevent the mice moving in and out that way?
PJ S | Overall Experience- Rating:
- 2.0
Customer did not leave a comment.
LEEA T | Overall Experience- Rating:
- 5.0
Can't say enough nice things about everyone.
MERCEDES G | Overall Experience- Rating:
- 5.0
The customer service here is the best I've experienced when doing business with U-Haul.
Patricia J | First Impressions- Rating:
- 5.0
Awesome customer service
ROSARIO R | Overall Experience- Rating:
- 5.0
The service was great
April W | First Impressions- Rating:
- 5.0
I received an email stating I was still under the contract for the storage area I rented in October. The clerk never closed the account but it all worked out.
corA J | Overall Experience- Rating:
- 5.0
Very nice staff and was quick and easy process.
Tiana W | First Impressions- Rating:
- 2.0
After opening my storage unit, I found that there was an overwhelming amount of mouse droppings. They said that the person across the hall from my unit had food stored in it. Should have warned me!!!
john m | Overall Experience- Rating:
- 1.0
Liers
Andrey M | First Impressions- Rating:
- 1.0
The staff was not polite, and I clearly moved out a long while ago but no one recognized it. Just be nicer and more understanding.
Bohan C | Overall Experience- Rating:
- 1.0
This storage place is infested with rats, and the management doesn't do anything about it. All my stuff got damaged. Would not recommend this place to anyone.
elena p | Overall Experience- Rating:
- 4.0
None
DAVID L | Overall Experience- Rating:
- 5.0
Great service
levi m | Overall Experience- Rating:
- 1.0
We rented the truck and storage .We had bad experience and made us more cost while returning and storing item in storage . truck kept in front of storage and cars parked . It costed us more money .
Murali K | First Impressions- Rating:
- 5.0
Everyone was so helpful! Thank you!
Mary B | First Impressions- Rating:
- 5.0
Happy customer :)
Paola P | Overall Experience- Rating:
- 1.0
Not maintained cleanly. Lot of bed bugs and rats. Most of the items got spoiled.
polavakkalipala s | Overall Experience- Rating:
- 1.0
U-Haul damages all my property been a month since my case was closed I’m still waiting for my claimants check they takes 5-7 days .Rodents ate and pooped into all my belongings
Ayana B | Overall Experience- Rating:
- 4.0
The manager was very friendly and the staff who helped me was as well.
caroline f | Overall Experience- Rating:
- 5.0
Was very satisfied with the service will comeback when needed. Thank you
jorge v | Overall Experience- Rating:
- 5.0
I really appreciate the service with u haul everything was excellent thank you’ll so much 👍👍👍👍
Lateche J | First Impressions- Rating:
- 5.0
Thank you for the quick service. In a time when the world is moving at a pace that is fast. I was able to get in and out without hassle. Again Thank You.
DAVID L | First Impressions- Rating:
- 4.0
My two mths storage with this facility has been uneventful ,i wil recomend them for all of your moving needs.. the service is great
venus b | Overall Experience- Rating:
- 5.0
good service and very friendly employees
giselle r | First Impressions- Rating:
- 5.0
Excellent
RYAN D | Overall Experience- Rating:
- 3.0
Staff really so aggressive and dealing with customers so bad Unless they get paid for customers this so bad
AMRO M | Overall Experience- Rating:
- 5.0
Helpful staff
Shawn B | Reservation- Rating:
- 5.0
Great facility just wished it was open a little later due to the traffic getting there.
Robinson D | Overall Experience- Rating:
- 5.0
Really cleaned and friendly
Iris C | Overall Experience- Rating:
- 5.0
The staff responded to all my requests in a timely manner.
Arseny E | Overall Experience- Rating:
- 4.0
I want to thank the staff at this facility for all of their help in allowing me to a accomplish my move on time. HAPPY NEW YEAR..
venus b | First Impressions- Rating:
- 5.0
Good job
Robert P | Overall Experience- Rating:
- 5.0
Mr. Nelson is an awesome supervisor. He has a BIG heart. I am truly grateful for his help n exceptional professionalism. THANK U FROM THE OF MY HEART!!!!! U were truly a blessing Sir.
tracey D | First Impressions- Rating:
- 5.0
Great Customer Service
Douglas H | First Impressions- Rating:
- 2.0
Since July, you owe me a months rental. Manager knows about it and still has not refunded I was called yesterday stating I was 8 days late after I had vacated the unit on the 31. In July I was charge
VANESSA M | Overall Experience- Rating:
- 5.0
The U haul company from hot spring Arkansas ... almost made me loose my car , when moving back to New Jersey I called U Haul they stated they would get in touch with me never did.
mary c | Overall Experience- Rating:
- 5.0
Just keep up with the great work .
Aaron J | Overall Experience- Rating:
- 5.0
Good experience
oluwadamilaer a | Reservation- Rating:
- 1.0
Charged me a late fee even though I checked my account and it showed a zero balance? I called and emailed to get it reversed and was never responded to. Also, I moved out early but still charged full.
Justin B | Overall Experience- Rating:
- 5.0
Given the price, the service provided is good.
Chen F | Overall Experience- Rating:
- 1.0
NO SALE/MOVE-I HAD MY STORAGE UNIT SINCE 1/16. I WAS PAYING $93.50 evry mth I PAID EXTRA 2 CHG THE DATE I NEVER MISSED A MTH THEN I GET A LTR W/OUTRGS AMT SELLING MY UNIT MY LOCK REMOVE I SENT $300PD!
MILDRED W | Overall Experience- Rating:
- 1.0
Like you can see I use you guys all the time, my last time is the last time I will use you, what a HORRIBLE service, no where to park the car, and the people that work there looks like they hate life
alex l | Reservation- Rating:
- 4.0
No bad at all. If only the height was a little higher. Like the North Bergen location one.
JOSEPH M | Overall Experience- Rating:
- 3.0
When I pulled the van out I reminded the girl that the van did not have a full tank. She said " its should be on 3/8and I said yes. She said return it on 3/8" well I returned it with more
Carlos C | Reservation- Rating:
- 5.0
Getting moved in was a breeze. Very friendly service and tour, and the facilities are clean and easy to access. Moving out was also painless, and I can't speak highly enough of the friendly service.
ERIC B | Overall Experience- Rating:
- 5.0
Great people to do business with from st to finish. Thank you for the service and wonderful staff.
Robert J | Overall Experience- Rating:
- 4.0
Thank you
WILLIAM L | Overall Experience- Rating:
- 5.0
As long as nelson is employed with uhaul you will always have my business. He is an excellent worker and knows what he is doing. He is always willing to help with the customer needs.
NEGRITA M | Overall Experience- Rating:
- 4.0
Great experience, would highly recommend!
Evan C | Overall Experience- Rating:
- 5.0
Excellent service during my ten years of renting.
MICHAEL W | Overall Experience- Rating:
- 5.0
Everything was good, the only negative is this one man who works as a staff. He talks down on everyone and very whiny in tone. He has very poor customer service skills.
erik s | Overall ExperienceAdditional Services at this Location
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Moving Trucks
We have the largest selection of new trucks!
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Trailers & Towing
Our cargo and utility trailers start at $14.95!
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Self-Storage
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U-Box® Containers
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Moving Supplies
We sell hundreds of products to make moving easier!
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Trailer Hitches
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Propane
Propane service delivered straight to your door!
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Trucks for Sale
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History
We have an adaptive reuse program to better the environment!