Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I was charged for gas in the U haul when I brought it back with the same level I picked it up a as. I was charged for safemove when I did not place this on my reservation. Terrible experience.
Donald Parker
Rating:
5.0
I have no complaints
Teodoro Chavez
Rating:
5.0
The staff member that assist me with my rental was amazing. She was very professional and super helpful. She made the experience of renting from Uhaul stress free and enjoyable. She deserves a raise in pay.
Kevon Chin
Rating:
1.0
The person on duty (Robert A.) at the time I rented the truck did not go out and check the truck nor did he do a walk thru with me and the truck. The truck had not been washed or cleaned. He told me that he mostly rented the Chevrolet truck which was there but the dodge truck I was renting did go out much so he signed me up for the dodge. Saying he wanted to give the dodge some rental time. He said the rental amount would be 19.95 per day and .79 cents per mile. I asked if I could get the flat 7 day rate with the 750 miles included rate. I walked around the truck and did not see any dents but did see numerous places where the truck had scratches. This person did not give me any information labeling these scratches or indicate to me at all that all of these scratches are damages and that the scratches had been recorded as damage.
When I returned the truck, another female person doing the intake is claiming that additional scratches are on the truck. One vertical and one horizontal both in the same area as a third scratch. All bunched together and that 2 are scratches were made by me and the third was already there.....her claim is that I should have reported all scratches on the truck. Her claim is that I should make sure that they are giving me a truck with no scratches or I will have to pay for scratches. That she should be able to just be lazy and not do a customer service walk thru and not give a customer service report of all the damages or scratches to the truck. I was the only person in the store when I rented the truck so its not because they were too busy.
This is simply a poor case of customer service and customer care.
Tim
Timothy Hand
Rating:
5.0
Verify drop off location exists and remove locations that don’t (Persistent Towing in Zebulon, GA)
Tyler Jacob
Rating:
5.0
Customer did not leave a comment.
Angela Vaughn
Rating:
5.0
I do not have any improvements suggestions, but I would like to say that Rhonda customer service skills are excellent. She was very professional and courteous. I will highly recommend anyone to come to this location.
Laura Nesbit
Rating:
5.0
Awesome service from start to finish! See you again!
ANTHONY JACKSON
Rating:
4.0
Customer did not leave a comment.
Kimberly Davenport
Rating:
5.0
Customer did not leave a comment.
Dornett Burton
Rating:
5.0
Ms. Adrian and Mr Robert was very helpful and hospitable tome and everyone else whom were there.
Sammy Clark
Rating:
5.0
Very good management and staff . I would recommend that location to anyone. Thanks very much
Marco Harris
|
First Impressions
Rating:
1.0
Check engine light on. Food and hair left on seats. Extremely rough drive
Corey Conley
Rating:
5.0
Customer did not leave a comment.
Jane Lott
|
First Impressions
Rating:
5.0
Great
wesley woods
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Marvin Brown
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
Jasmine Hall
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
William Underwood
Rating:
5.0
Customer did not leave a comment.
Marcus Rollins
Rating:
5.0
Customer did not leave a comment.
Lee English
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Jose Jordan-Ayala
Rating:
5.0
Customer did not leave a comment.
leon reese
Rating:
4.0
Customer did not leave a comment.
Lorna Lewis
Rating:
5.0
The check in and check out via mobile was very easy to navigate 👍🏽
Willie Barnes
Rating:
5.0
Fast and friendly!
Nai Moore
Rating:
5.0
Customer did not leave a comment.
E'Yanna Clay
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Andrea Martin
Rating:
5.0
The staff was very friendly, kind and professional. Very helpful with the move in process. I would highly recommend this location to friends and family.
roberta calvie
|
First Impressions
Rating:
3.0
Customer did not leave a comment.
AVERY BOGAN
Rating:
5.0
Customer did not leave a comment.
Jeremy Robinson
Rating:
5.0
The location proved to be favorable, featuring convenient access, helpful staff, and ample space for parking when returning the U-Haul.
Dron Modi
Rating:
5.0
Customer did not leave a comment.
Renee Bagley
|
Overall Experience
Rating:
3.0
There isn’t anything that I’ve seen that needs improvement except the mileage cost but It’s included for the serve
Bonita Lucas
Rating:
4.0
Everybody I talked to was very nice helped me a lot
ronald mccoy
Rating:
5.0
Great run and customer service is amazing
Tizita Desta
Rating:
5.0
Your good
JAMES gilbert
Rating:
5.0
Customer did not leave a comment.
Belinda Sailem
|
Overall Experience
Rating:
5.0
Everything we great and smooth. They made the process easy and fast.
KENDRA RASSIWALLA
|
First Impressions
Rating:
5.0
The staff was very friendly. I called before I came to make sure my Van was present and ready. A nice lady said It was, and full tank. Once I was ready for drop off, there was another lady who verified my clean return. Quick and efficient. Will be back to this location.
PORTIA STEELE
Rating:
5.0
Customer did not leave a comment.
Cleo June
Rating:
5.0
Customer did not leave a comment.
Darius Williams
Rating:
5.0
Helpful and respectful.
Natalie Ross
|
Overall Experience
Rating:
5.0
Great staff
Christopher Tuft
Rating:
5.0
Customer did not leave a comment.
Jack Amer
Rating:
5.0
Customer did not leave a comment.
DAMARY FRANCISCO
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
STEVEN DAVENPORT
Rating:
4.0
Customer did not leave a comment.
Javon Curry
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Edward Jones
Rating:
5.0
Customer did not leave a comment.
Garland Frazier
Rating:
5.0
Customer did not leave a comment.
Zeus Brittain
Rating:
5.0
Everything has been excellent. Great service.
Natalie Ross
|
Online Move In
Rating:
2.0
Customer did not leave a comment.
Jamaal Lopez
Rating:
5.0
People were friendly, knowledgeable and helpful.
Dennis Howard
Rating:
5.0
Customer did not leave a comment.
Maurice Dozier
|
Overall Experience
Rating:
5.0
Robert did a great job in getting me ready to go. The truck and tow dolly were clean and ready. I was very pleased.
Dennis Howard
Rating:
4.0
Outstanding Service& Accessible, Thank u all for a wonderful-experience
ULYSSES COLEMAN
|
Overall Experience
Rating:
1.0
after i dropped off the trailer i had to literally beat on the back door for them to open the gate to let me out. no one should be held against there will. if they have cameras back there they should know when to open the gate from the inside. there is a sign that says press button to exit. it does not work. fix that shit. also, hire competent people for a change
eugene thompson
Rating:
5.0
None! Your professionals were excellent.
Okechukwu Maduoma
Rating:
4.0
The staff was great. The customer service was excellent. The only issue was rats. There was rat droppings all over the furniture and my belongings. I did not see any preventive measures taken to keep rats out of the storage. I was very disappointed that no preventive measures taken and that I was not warned of this issue. This is my first time using a storage facility. The staff made the inconvenience more bearable and working with Rhonda McCormick to remove my items with lower fees made the difference.
Wanda Usher-Benton
|
Overall Experience
Rating:
5.0
This location was excellent, very friendly and helpful. I would recommend this location to everyone. Over all very good experience!
Eldora Boges
Rating:
5.0
Have another person there at 900am when you have 9 customers in line and 2 leave not good business I traveled downtown Atlanta and lost the job so I paid for a van plus $10 worth of gasoline so Mt last but least lost money because of bad service and that never happened at battlecreek and Tara Blvd before don't no why they sent me there but it took me all day to settle down after losing truck, gas,, a ND the job.
I won't recommend anyone to Kendrick U haul at all and that is all I have to say
May God bless you all Amen 🙏🏿
melvin melchor
Rating:
5.0
Customer did not leave a comment.
ROSLYN PEARLEY
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Peaches Jenkins
|
Overall Experience
Rating:
5.0
Very willing to help and friendly staff
Lee English
|
Overall Experience
Rating:
5.0
Staff was very friendly and helpful.
Brenda Neal
Rating:
5.0
Customer did not leave a comment.
korsi torvikey
Rating:
5.0
Customer did not leave a comment.
Tien Nguyen
Rating:
5.0
Customer did not leave a comment.
EDNA DAVIS
|
First Impressions
Rating:
5.0
Much improved from my last visit about four years ago. The representing agent did a swell job at making me, the customer, feel quite welcomed. There is real value in customer satisfaction. This should show itself in real profit gains for this U-haul establishment.
JEREMY BOBB
Rating:
3.0
Customer did not leave a comment.
Brandon Murdaugh
Rating:
5.0
Customer did not leave a comment.
Cynthia Woodard
Rating:
5.0
Customer did not leave a comment.
JAKARI BROWN
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Portia Simmons
|
First Impressions
Rating:
5.0
Nothing been coming to this uhaul store for years and customer service is great
Stacy Brown
Rating:
5.0
Customer did not leave a comment.
Ursula J Edwards
Rating:
5.0
I had a mobile Reservation however when I got there and tried to get truck the app said there was no truck assigned for that Reservation. The guy that was there was very helpful got me taken care of however I will not be using the app moving forward cuz instead of saving me time it delayed me cuz I still had to go inside and let the employees sign me up
Mario Gates
Rating:
5.0
Keep up the great service and professionalism.
Andre Turner
Rating:
4.0
Customer did not leave a comment.
Lisa Timmons
Rating:
1.0
Customer did not leave a comment.
Daktari Weaver
|
Overall Experience
Rating:
5.0
Very kind and patience with the customers very well appreciated
ANDREA WILSON
|
Overall Experience
Rating:
1.0
I had problem with this facility the entire time I was renting. I only was able to get into my storage twice. O had to purchase a lock every time I came up there and I wasn't even a month behind. I just stopped coming and stopped paying. Worse experience I have had I a while. I'm also filing a lawsuit
Dante Sheppard
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Antonio Porterfield
Rating:
5.0
Quick easy drop off!
Adrienne Jones
Rating:
1.0
The lady that lives upstairs is extremely rude and I professional. She did not close the back of the uhual correct and it opened while driving and the dolly fell out almost caused a wreck. She got in the truck with a lit cigarette. She needs to be fired.
Olivia Opoku
Rating:
5.0
I can't say anything bad because they was great and very nice
april garrison
Rating:
4.0
Staff was very friendly and helpful. The only issue was checking in. The computer system reset several times. This caused a long time to check out and depart with my rental.
Robert Williams
Rating:
5.0
Great
wesley woods
|
First Impressions
Rating:
5.0
Awesome
Calvin kennedy
Rating:
5.0
Customer did not leave a comment.
Clemi Armstrong
|
Overall Experience
Rating:
5.0
Nothing service was good
Robert Hammond
Rating:
5.0
Great customer, service and experience
CHEREKA RAGSTER
|
First Impressions
Rating:
5.0
Friendly and professional staff
Lee English
|
First Impressions
Rating:
5.0
Alert customer prior to arrival if equipment is not available
DENNIS MACK
Rating:
5.0
Customer did not leave a comment.
Sheila Truitt-Hughes
Rating:
3.0
Customer did not leave a comment.
Tanya Saas
|
Overall Experience
Rating:
5.0
Geart Customer Service
From when I picked it up and when I dropped it off
Cedric D Milling Sr
Rating:
5.0
The people who work! At this Location"
Is very nice and very professional!!! And always make sure u are well taking care of.
Tony Ogles
tony ogles
Rating:
5.0
All vehicles should have at least a 1/4 of a tank of fuel apon return!
Edward Johnson
Rating:
5.0
Customer did not leave a comment.
Tanisha Brown
Rating:
5.0
Thanks for the clean and secure area and storage very please.
bobbie neal
|
Overall Experience
Rating:
5.0
Great Customer Service.
MARIO OWENS
Rating:
5.0
No comments
melody martinez
Rating:
4.0
Customer did not leave a comment.
Delisa Young
Rating:
3.0
Customer did not leave a comment.
MICHELLE DAVIS
|
Overall Experience
Rating:
5.0
They were both extremely helpful and very friendly.
SARAH WEAVER
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
HODERICK MCGEACHY
Rating:
5.0
Customer did not leave a comment.
Crystal Marchant
|
Online Move In
Rating:
5.0
The staff was friendly and informative about the equipment and my needs. Adrian was amazing and made this part of my move painless. She is a great asset to the UHaul family.
HOLLY BUCHANAN
Rating:
5.0
Make sure the computer system is updated and running correctly and not manually having to input card #s.
Dontane Staples
Rating:
5.0
Adrianne was very helpful she explained everything to me stop by step and offered all assistance if I needed her
YASSIEM HALL
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Ashley Rogers
Rating:
5.0
Customer did not leave a comment.
Christopher Campbell
Rating:
5.0
Customer did not leave a comment.
Lashanda Baker
|
Overall Experience
Rating:
1.0
Customer did not leave a comment.
DAVID MILIAM
|
Overall Experience
Rating:
5.0
This is one of the most friendly places I have dealt with as far as storage is concerned.
William Nicholas
|
First Impressions
Rating:
5.0
Please advise if there’s any discounts available. I have additional service needed. Thank you in advance.
Shani Williams
Rating:
5.0
Customer did not leave a comment.
Christopher Brown
Rating:
5.0
Good experience
Darell Sembly
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
FELIX ADADE
Rating:
4.0
Customer did not leave a comment.
daniesha scott
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Belinda Sailem
|
Online Move In
Rating:
5.0
Associates were very understanding, helpful, and knowledgeable.
Oscar Rivera Ramos
Rating:
5.0
Customer did not leave a comment.
Lee Gammage
Rating:
4.0
Customer did not leave a comment.
Ajai Hall
|
Overall Experience
Rating:
5.0
I loved this facility! Best one I’ve ever been too.
KATRICE ALLEN
|
Overall Experience
Rating:
5.0
Everything went good 👍
Debra Ellzey
Rating:
4.0
Nothing just continue the good work.
ORENTHSIS SINGLETON
Rating:
3.0
A wipe down of your trucks would be nice. A customer shouldn’t have to step into one of your vehicles and smell musty and sweat smell in a truck. Make sure engine lights are not on. Also, I placed an order of 2 dollies, 1 appliance and 1 furniture and this location didn’t have either. They could have called other locations to see if they had any in their inventory but did no such thing. No customer care at all.
Shanae Gallagher
Rating:
5.0
Very knowledgeable, helpful, and understand our particular scenario.
Oscar Rivera Ramos
Rating:
5.0
They were great
ERIC ELLIS
|
First Impressions
Rating:
5.0
Both the Ladies who represented the company, were excellent!!
Had a great experience!!
Janice Priestley
Rating:
5.0
Customer did not leave a comment.
Lisa Hardy
Rating:
4.0
Great staff, friendly staff, Really good people at this u-haul company.
Christopher Neal
|
Overall Experience
Rating:
5.0
Fuel gauge eas abit off but over all good service
Carlton Hackett
Rating:
1.0
Customer did not leave a comment.
ANTONIA ACOSTA
Rating:
1.0
Better customer service!
Jazmon Martin
Rating:
5.0
I had trouble completing my return because my phone was having trouble getting signal
JOSEPH ECTOR
Rating:
3.0
Customer did not leave a comment.
Neelon Williams
Rating:
4.0
Perimeter fence needs some work, office area needs better AC. Employee's were friendly but new ones need more training on systems.
ROBERT PETERSON
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
NATHANIEL SMITH
|
Overall Experience
Rating:
1.0
Truck was turned in on Sept 7. The representative came out and inspected the truck for damages/missing equipment. The fuel gauge read a half tank, 12 moving pads, and dolly were in the rear of the truck. The representative signed off on the truck.
The next day Sept 8 I received a bill for $32.56 (3 gallons gas $13.12 and 18.00 missing/damages). I called the location from where I turned the truck in to ask about the charges. I was told “Yes I cleared you and signed off on the sheet.”. Let me check and see you submitted these charges. I have not received a call back as of yet. Totally unacceptable.
Mike
(404) 977-1118
Michael Dunbar
Rating:
5.0
Customer did not leave a comment.
Ashley Stephens
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
herman flanders
Rating:
5.0
Customer did not leave a comment.
Cheryl Barksdale
Rating:
5.0
Friendly, Great attitude , very helpful, I give them a 10 overall that's how great they were Rhonda and George. Perfect 🥰
alicia fowler
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Angueria Jones
Rating:
5.0
Customer did not leave a comment.
Rodney Nichols
Rating:
5.0
Everything went we'll they took good care of me I will recommend uhaul to everyone that need uhaul.
trenor Williams
|
Overall Experience
Rating:
5.0
Adrienne was EXCELLENT!!!!!! VERY KNOWLEDGEABLE AND PATIENT with any questions I had. I would definitely go back!!!
TRINICE WATTS
|
First Impressions
Rating:
5.0
N/A
Yohannes Belihu
Rating:
5.0
Customer did not leave a comment.
Selethia Cheeley
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Michele Williams
Rating:
5.0
nothing
Nicole Nichols
Rating:
4.0
Customer did not leave a comment.
KEYON BROOKS
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
AMBER KELLEY
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
JAMES DANIELS
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Nicole jones
|
Online Move In
Rating:
5.0
Everything was great from customer service to the pricing
Shaun Henderson
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
Denise Brown
|
Overall Experience
Rating:
3.0
I didn’t use the storage the whole month only 12 days , I should’ve had my fees prorated at least…
DeKendra Johnson
|
Overall Experience
Rating:
5.0
The group there were very informative and helpful.
Harold Sneed
|
Overall Experience
Rating:
3.0
Prices are decent , sizes of units are good, easy access to units. Could use some inside unit lighting. Unfortunately due to rodents my items were no longer any good or healthy to have. And precious memories were in there that were ruined.
Andrea Williams
|
Overall Experience
Rating:
2.0
This store is slow, not enough staff
Ashley Washington
|
Overall Experience
Rating:
5.0
Very Excellent Employee
CRYSTAL WILLIAMS
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
DEBORAH HAYES
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Trunilla Cummings
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
JERMAINE MERIDY
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Clydie Simpson
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Tavadya Worthy
|
Overall Experience
Rating:
5.0
The service here is great‼️
MITCHELL ALMOND
|
First Impressions
Rating:
5.0
Manager and staff highly professional pleasant and nice not storing there at the moment I live in Philadelphia.But of I return to Atlanta it would only be there in Jonesboro trust and believe you have an excellent staff there I suggest you bonus or pay more and use them as a blue print for all your locations.
Mark Steward
|
Overall Experience
Rating:
5.0
Ronda and staff was awsome
Willie Simmons
|
Overall Experience
Rating:
5.0
Rhonda and Andrea were GREAT!! Very knowledgeable and friendly.
Sam Shell
|
First Impressions
Rating:
5.0
Very friendly staff. Clean storage unit. No problems at all. Great site.
Dorianda Ritcherson
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Pamela Mathews
|
Overall Experience
Rating:
4.0
I was disappointed that I had to wait in line to get a lock because it was not inside my unit
Wanda Usher-Benton
|
Online Move In
Rating:
4.0
Customer did not leave a comment.
Teba Seaborn
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
JAMES WHORTON
|
First Impressions
Rating:
5.0
Everything has been great for the many years that I've rented many items.
monique gray
|
Overall Experience
Rating:
5.0
Rhonda was sooooooo helpful! Pleasant and great to work with!
Tonie Mapson
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Arturo Cabello
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Anthony Morrell
|
Online Move In
Rating:
5.0
Very friendly and helpful
TIMOTHY MCCOY
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
gregory newell
|
Overall Experience
Rating:
4.0
They Always will to go above& beyond,that make a lasting - impression.
ULYSSES COLEMAN
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
angel bailey
|
First Impressions
Rating:
3.0
Was inconvenienced because my lock wasn't in the unit so I had to get the old one my sister had.
Damiya Clark-Hawthorne
|
Online Move In
Rating:
2.0
Extremely hard to get in contact with anyone they cut my lock off and didn’t inform me
Lyntasha Taylor
|
Overall Experience
Rating:
3.0
None
Geraldine Parkin
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Brandon Gaither
|
Overall Experience
Rating:
5.0
There great!!!
Author hudson
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
shira binion
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
ZYAIRA PETERS
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Robeen Billings
|
Overall Experience
Rating:
2.0
no tienen suficinetes carros y al cliente lo asen pagar las millas por que no tienen camiones asta siertas millas pero el cliente las paga eso no es bueno y para dejarlo no lo puedes dejar a tu combeniencia y a pagar millas por la culpa de la compania tiempo y gas ademas no te disen que el cuarto de renta esta en el segundo piso y no tiene elebador chasles
juan arcos
|
Overall Experience
Rating:
1.0
Customer did not leave a comment.
Daktari Weaver III
|
Overall Experience
Rating:
1.0
Customer did not leave a comment.
Daktari Weaver III
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
Nicole Morris
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Bruce Webber
|
Overall Experience
Rating:
5.0
Everything Was great
Gary boazman
|
Overall Experience
Rating:
5.0
I can’t back to clean up storage and I couldn’t get back into the storage and got a phone call the next day and the staff that called had attitude
Ronnie Jones
|
Overall Experience
Rating:
5.0
Just that it seems to have a lot of unused vehicles which makes it look junky.
Magda Austin
|
Overall Experience
Rating:
4.0
Very good experience
Sherood Dubous
|
Overall Experience
Rating:
4.0
Great customer service. I' ve been a customer for over 3vyrs. Definite improvement in customer service.
Clemi Armstrong
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Lawandy Weaver
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Eujeniwa Vonceil
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
Anthony Rose
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Keymone Arnold
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Lauren Mason
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
aquinas holloway
|
Overall Experience
Rating:
5.0
They were so patient for my getting what I want and they didn't have tell me to put my name on the waiting list.to add salute to a lady who was really a good and the best of all all I say is thank you all foe the good work yall doing go works pays it all .kodzo dzegah
KODZO DZEGAH
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
DIANNE CRAWLEY
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Carla Williams
|
First Impressions
Rating:
3.0
Customer did not leave a comment.
FELECIA HAMILTON
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
LESTER PELT
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Leul Tsegaye
|
Overall Experience
Rating:
2.0
I am disappointed that you would keep a customer money and not-prorated the rest of the month that the had left after spending his or her money with this company. I will not recommend. Nobody to uhaul because of that along. That’s not right to keep a customer money and make them pay for the month.
JEROME BUCKLEY
|
Overall Experience
Rating:
5.0
For the many years at that location, I received outstanding customer service. The employees were great- answered my questions and any concerns. My items were safe and I didn’t have to worry about it. Thank you to the staff at Uhaul on Flint River in Jonesboro, GA Awesome Job👍
HELEN DAVIS
|
Overall Experience
Rating:
5.0
Very easy and quick to get set up and get into our unit
Tanya Saas
|
First Impressions
Rating:
3.0
Customer did not leave a comment.
WILLIE FLOURNOY
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Latoya Tomblinson
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
Afua Bediako
|
Overall Experience
Rating:
1.0
Didn’t give me what I asked for. Told me I had to get something more expensive bc the manager was out and didn’t update the system.
Summer Taylor
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
josephine jarboe
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Pamela Hernandez
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Eujeniwa Vonceil
|
First Impressions
Rating:
3.0
My belongings have MOLD ON EVERYTHING!
Robbin Bradshaw
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Geraldine Mccalland
|
Overall Experience
Rating:
2.0
Customer did not leave a comment.
WILLIAM PAYNE
|
Overall Experience
Rating:
2.0
I had trouble terminated the service. Middle manager insisted I pay for empty storage. My son was removed from authorization access.
tanya franco
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Cindy Wells
|
Overall Experience
Rating:
5.0
The staff was extremely helpful.
Bruce Webber
|
First Impressions
Rating:
1.0
Over the years I have not been treated in a professional manner I will say that the staff did go over and beyond to assist me with the move out process , as for me I am so very grateful to be able to move my belongings out of this storage facility
sharon lyons
|
Overall Experience
Rating:
5.0
Kay had awesome customer service!!!
CHEETARA GIBSON
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Bonnie Bolden
|
Overall Experience
Rating:
5.0
Rhonda and her crew are amazing. They have the cleanest bathroom and it always has flowers in it. Rhonda provides customer service that is compassionate and is missing in a lot of establishments now days.
ANNIE JOHNSON
|
Overall Experience
Rating:
1.0
After storing for six and a half months I found mildew and mold on my things. Not as climate controlled as advertised.
Tamara Beckford
|
Overall Experience
Rating:
5.0
The staff is amazing, especially Ms Rhonda. She went above and beyond to help me with my move in and I am greatly thankful. Heaven sent!! The staff is always friendly and respectful!
ANNIE JOHNSON
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
jayanna cox
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Tyler (Ms.Tyeisha) Wilson
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
latarsha pace
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Taharka Rogers
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Yvonne Ogletree
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Shanneice Griffin
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Shuanya Largent
|
First Impressions
Rating:
5.0
Really appreciate and love you guys for being there in my time of need!
kenyatta barkley
|
Overall Experience
Rating:
4.0
Very nice. Staff patience and efficient. Met my needs.
DEBRA MORRIS
|
First Impressions
Rating:
3.0
Hire me.
Donald Williams
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Darleen Raymond
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
Tashia Tucker
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Robbin Bradshaw
|
First Impressions
Rating:
5.0
Great team & very helpful…
Wonderful customer service
Melida Smith
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
LISA WOODLEY
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Anthony Miller
|
Overall Experience
Rating:
3.0
I was not happy that you don’t prorate if you don’t use the entire month. Also I reserved a truck at this location and I was told that it was at another location!!! Very inconvenient!!! I had too pay for the miles too go get and return the truck to a location that I didn’t reserve!
LAWRENCE DAGGETT
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
WILLIAM PAYNE
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Yolanda Battie
|
First Impressions
Rating:
2.0
My storage unit was molded for months and they sold it in auction because I refused to pay I filed an insurance claim came the manager was never there and when they called her she always acted clueless
Randall Hunt
|
Overall Experience
Rating:
1.0
Y'all sold my stuff and nobody called me
LATOYA MASON
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
ASHLEY MALONE
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Trenton Robinson
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
Dwayne Ganzy
|
Overall Experience
Rating:
4.0
Will refer to many people. A very professional environment. Thank You
Brenda Johnson
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
BRICE HALL
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
ray patterson
|
First Impressions
Rating:
5.0
Thanks uhaul your the best!!!!!
Robert Smith
|
First Impressions
Rating:
5.0
Ms. Rhonda and KC are an amazing duo in office..KC was very attentive in speaking calmly to me even through my frustration and he said kind words to help me feel better..Ms.Rhonda was very nice,extremely helpful,and understanding to my situation.She made me feel great before leaving the office with a pleasant smile. You two are awesome and I will always recommend this location for service 🥰🥰
jasmine dalton
|
First Impressions
Rating:
3.0
I had a lot of damaged furniture in my storage unit. The staff was nice and helpful in directing me in the right direction to file my claim.
Jessica Hill
|
Overall Experience
Rating:
1.0
I was offered an settlement and when I went to retrieve my things they snatched the settlement back n auctioned my belongings… ppl are going thrre so much during the pandemic and giving birth losing my father and now my things were pretty much stolen it’s really sad how ppl do others in need instead of listening or being any kind of sympathetic
Amber Creecy
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
keith robinson
|
First Impressions
Rating:
3.0
Price kept increasing.
EMILY LEE
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
DERRICKR WALLACE
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
Desyrle Baker
|
First Impressions
Rating:
5.0
Thank you so much 💓
SABRINA LANG
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Cindy Wells
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Joenita Brown
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
JOSHUA HULL
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Yvette Hall
|
Overall Experience
Rating:
5.0
I have used this storage facility for years even before it became Uhaul storage. I have never had a problem with this facility and will definitely used them again when a need arises.
Wilie Frank Tyler
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Chiquilla Scott
|
Overall Experience
Rating:
5.0
Awesome customer service!!!
NATALIE WEBB
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Erika Malone
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Janell Black
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Stanley Smith
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Mark Steward
|
Overall Experience
Rating:
5.0
She was extremely helpful and explained our account in detail with patience!
NATALIE WEBB
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Wanda Gelsey
|
Overall Experience
Rating:
5.0
Rhonda went above and beyond helping me make my move a smooth transition. Excellent customer service! Thank you so much!
Annette McRae
|
First Impressions
Rating:
5.0
These folks really took good care of me and my family.
WILLIAM HOLLOWAY
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Latoya BAULDING
|
Overall Experience
Rating:
5.0
USED IT 4YRS, IN TIP TOP SHAPE, WHEN I ENTERED, AND EXITED, WELL CARED FOR COMPANY. THANK YOU GUY,S
WILLIE MAE CLOFER
|
Overall Experience
Rating:
2.0
Cooks
frank haslem
|
Overall Experience
Rating:
4.0
The manager (female) on 6/22/2019 was extremely helpful and polite.
TRINIA GOODRUM
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Marcus Harvey
|
Overall Experience
Rating:
5.0
I would recommend then to anyone. They did an awesome job.
Chanel Facko
|
First Impressions
Rating:
5.0
The staff was very nice and everything was explained they really care about their customers.I would recommend this site to others thanks for being FRIENDLY.
Rhonda Clemons
|
First Impressions
Rating:
5.0
They have great customer service and I would recommend them to my family and friends
Linda Mosley
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
DESHAWN BAGLEY
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
LaSonya Lawrence
|
Overall Experience
Rating:
1.0
Customer did not leave a comment.
Takiesha Powell
|
Overall Experience
Rating:
5.0
Love the manager
John Mitchell
|
First Impressions
Rating:
3.0
Customer did not leave a comment.
Marvet Wint
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Jo Ann Bradley
|
Overall Experience
Rating:
5.0
I used this storage facility for 2-1/2 years. I never had any issues with this facility or staff. Even when my gate card stopped working the Associates fixed it immediately and always took care of me in a friendly and timely fashion.
Yolonda Cevaal
|
Overall Experience
Rating:
5.0
Great management unit was broken in but couldn't determine if anything was missing. Was given a new lock for free to secure the unit.
Lee logan
|
Overall Experience
Rating:
5.0
Customer Service was awesome especially with Ms. Rhonda.
Marvin Brown
|
First Impressions
Rating:
2.0
It was ok until I didn’t need storage anymore. The lady at the front desk was lazy. Instead of assisting me with closing my account and storage unit she just sat there and then neglected her duties. I turned in my access card and lock. She assured me my account was closed but now I’m receiving phone calls, letters, and emails saying that I owe money and late fees. It’s really frustrating and embarrassing for my reference to receive a letter saying I’m not paying my bills. Also it takes more than 20 minutes each time I call in to get a representative on the phone. Especially, when I know the front desk clerk is sitting at her desk doing absolutely nothing.
Nicholas Mitchell
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Robert Grimsley
|
Overall Experience
Rating:
1.0
During the time I used the storage, my things were invaded by cockroaches, I had multiple pairs of shoes, clothes, and purses molded. I also had a printer stand, and some other shelving molded as well and I took pictures of it, but was told that in order to file a claim that I would have to keep it open (and keep paying $95 a month) and that since I had already took pictures and threw my damaged goods away, that I would not be able to file claim - although I paid for insurance from July through February.
Angenita Williams
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Betty Cooks
|
Overall Experience
Rating:
2.0
My access code was given to me online and it did not work. I contacted the person with her cell phone number on the door(it was around 8 or 9). She proceeded to tell me there was nothing she could do and i had to figure out something. I understood they were closed but she provided her cell phone number like she would assist if there was a problem. She was unwilling to assist.
Giselle Simmons
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
Danush Kahen
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
SHAHIDAH AMATUL-KHAALIQ
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Trevell Pitman
|
Overall Experience
Rating:
5.0
Thanks for bei g is pleasant and helpful
Donna Collins
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
REX DAMME
|
First Impressions
Rating:
5.0
Rhonda was very knowledgeable and helpful.
SHAHIDAH AMATUL-KHAALIQ
|
First Impressions
Rating:
5.0
Yes the ladies look very nice and very helpful y'all are really lucky to have her
Linda Mosley
|
First Impressions
Rating:
4.0
Well, I know beyond anything, Ms. Rhonda McCormick has been a professional beyond measure. In spite of the difficulties with my storage, she remained steadfast.
harold crawford
|
Overall Experience
Rating:
5.0
I would recommend them to anyone because they were very, very helpful.
At the last minute of everything I really needed this space and they came through for my family today ❣️.
Thank you ladies from the bottom of our heart.
May your business be PROSPEROUS.
vina woodard
|
First Impressions
Rating:
3.0
I had a reservation for my storage unit that was not honored. I ended up having to get a larger unit and paying more. I was not happy. Everything else was excellent
Tashia Tucker
|
First Impressions
Rating:
5.0
Their advertised prices are Straightforward and Honest, no etra fee for this thing or that. The staff is Friendly, Helpful, and Respectful. The Grounds and Units are Clean and Well Maintained! I am Extremely Happy with my experience ! I would Recommend Uhaul Moving and Storage over the rest!
silena Elliott
|
First Impressions
Rating:
5.0
The manager here is the best. Very knowledgeable, helpful, & patient.
Shewana Howell
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Reginald Middlebrooks
|
First Impressions
Rating:
5.0
Miss Rwanda was very helpful great personality and respectful I will recommend anyone to go to her
ABUBAKAR MOHAMMED
|
First Impressions
Rating:
2.0
When I first arrived at U-Haul I thought my storage unit would be ready and I could just start moving my belongings inside. Not only was it not ready but it was not cleaned out either. The manager on duty decided to offer a smaller unit do we could start moving and got upset when we declined. Even though we ordered the largest one. (We ordered the largest unit for a reason our belongings would not fit in a smaller one, if she would have offered to then that would have worked). She promised we could come tomorrow and everything will be cleaned out and bombed. We came back the next day our storage unit was still not ready nor was it clean. To put the cherry on top of the whole situation our U-Haul truck was also not ready even though we had already reserved it. The U-Haul manager on duty said that the U-Haul truck was at another unit and only offered us gas to go get it. I would not recommend this to family nor friends. My whole experience was horrible and put us behind on our schedule.
Mariah Dewberry
|
Overall Experience
Rating:
2.0
It was roaches in the unit next to mines and I had to throw away a lot of my things because they were really bad
Always busy but they never fail to deliver great service. Thanks bunches!
Lamanaca Mcdowell
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Teresa and Ellis Ford
|
First Impressions
Rating:
5.0
The staff was helpful and nice.
Betty Cooks
|
First Impressions
Rating:
5.0
THANKS FOR THE CUSTOMER SERVICE
MELISSA GARDNER
|
Online Move In
Rating:
4.0
The staff was most courteous and helpful.
Linda Adderlyu
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Starr Belton-Easterling
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
dennis beaman
|
Overall Experience
Rating:
3.0
overall was good. i just had an issue starting a 6 months after i started using storage. any time i paid the rent which was on time, there no longer was a confirmation number or email. i would always get a call from one of the people stating my bill is due and has not been paid yet. every time i would tell them i paid it that morning and did not receive a confirmation. that got a little annoying after a while. but other than that it was a good experience.
Melissa Cordova
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
Pierce Brown
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Janice Evans
|
Overall Experience
Rating:
5.0
I've dealt with U-haul for more than 30 years. Great moving company, will work with under difficult circumstances.
Yvonne Allison
|
Overall Experience
Rating:
5.0
Ms. Rhonda McCormmick is a blessing!! Truly the best!
Hilarine Lans
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
tayna baldwin
|
First Impressions
Rating:
4.0
I think they should give longer grace periods than one day
Tara Bell
|
Overall Experience
Rating:
4.0
The rental unit was large enough for what we were storing , and the price was very affordable.The unit was well lite. I would use, U- haul again.
Kenneth Beckett
|
Overall Experience
Rating:
5.0
Loved the team
Mr Sandy Dejurnett
|
Overall Experience
Rating:
5.0
Rhonda was very helpful
DUANE WEISKIRCHER
|
Overall Experience
Rating:
4.0
They are good they addressed my concerns and needs
Rosland Blount
|
First Impressions
Rating:
1.0
Customer Service was awful!! Information that was provided when reserving the unit over phone was totaling different once I arrived.
kimberly davis
|
First Impressions
Rating:
3.0
Qne lady were very rude on the phone last month. When I called to make a payment. My answer would have been Excellent until she did that I choose average.
Annie Smith
|
Overall Experience
Rating:
5.0
Awesome people and service!
Kira Ford
|
Overall Experience
Rating:
5.0
Great staff
CHARLOTTE PEACOCK
|
Overall Experience
Rating:
5.0
Everyone was nice and friendly!!!! They were accommodating and worked quickly. The truck drove smooth and was very clean, great prices.I would definitely recommend going to this uhaul.
Kamal Greenidge
|
First Impressions
Rating:
1.0
I paid up months ahead oh my storage unit and end up moving out 1 month in advanced with no money back and I was constantly call two come back and clean or they would charge me $50 to clean the unit
Muhammad Jones
|
Overall Experience
Rating:
5.0
great customer service and explaining the agreements and charges
Melissa Cordova
|
First Impressions
Rating:
5.0
No complaints, always accommodating with me living out of state .
Dejah Simmons
|
Overall Experience
Rating:
2.0
Customer service was horrible
robert douglas
|
Overall Experience
Rating:
5.0
Great staff. Thank You
Toni Lynn (Robin) Tyler-Nguyen
|
Overall Experience
Rating:
5.0
Amazing service. Convent
Cassie Knighten
|
Overall Experience
Rating:
5.0
Jason is by far the most accommodating manager ever. He has been exceptionally kind and made the time I used the storage unit a pleasant experience. If I need to rent again, it will be here.
Frances Clark
|
Overall Experience
Rating:
4.0
It was good experience.
Joseph Mathews
|
Overall Experience
Rating:
5.0
Josh is a professional. His attitude towards quality customer service is exemplary. He accommodated my needs in a cheerful manner. I would highly recommend his facility to anyone.
Stanley Rucker
|
Overall Experience
Rating:
5.0
Great staff
Monique Lee
|
Overall Experience
Rating:
5.0
Jason and the young lady that works there are very friendly and take theyre job very serious and everytime i’ve had an encounter with them theyre working hard helping customers..they deserve a raise!!
roshan court
|
Overall Experience
Rating:
1.0
The employee that take my business was not good at all. And i will moving my things out by next month
CHRIS SPERMAN
|
First Impressions
Rating:
5.0
The manager, Jason is amazing. My son was recently killed and his photos was in storage. I couldn't pay right away but Jason gave me an opportunity to retrieve my son's pictures and important papers.
selika turner
|
Overall Experience
Rating:
1.0
Staff was rude at all times!!!! Especially Christina she has a nasty attitude.my stuff had feces on it and mold.
Keosha S Kelly
|
Overall Experience
Rating:
1.0
This facility had bad customer service. I have never experienced bad service from any other uhaul storage facility. They were short with, us acted annoyed when ask to check prices and or switch reserv
Kevin Ball
|
Overall Experience
Rating:
5.0
I think they should get a tremendous raise based on their experience based on their people skills based on their operational skills and based on the initiative to help customer.
steve scott
|
Overall Experience
Rating:
1.0
The woman that works there is absolutely horrible and rude. I can’t believe she is allowed to work there they way she talks to customers. I will never come back there again as long as she’s working.
DERON HANNON
|
Overall Experience
Rating:
4.0
For 4 yrs we use this facility they made great upgrades.Sometime the staff tone is not as professional as you would like but when dealing with the public you must maintain that Would use again
DEXTER TAYLOR
|
Overall Experience
Rating:
5.0
Great customer service and a wonderful facility. They made my move easy.
april jackson
|
Overall Experience
Rating:
1.0
The Guys hygiene at the counter was beyond disgusting. He was very slow, too talkative, & he was wearing glasses but it seemed as though he couldn’t see at all.
nakeya johnson
|
Reservation
Rating:
3.0
good renting from you all
MARGARET WILLIS
|
Overall Experience
Rating:
3.0
I had a problem signing contract that says you can take storage fees and additional charges out of my account any time of the month you want. I tried to amend to continue, but the answer was no.
TERESA AKINS
|
Overall Experience
Rating:
1.0
I would never rent another storage unit from that facility under Christina watch very disrespectful and nasty. I am a local U-Haul dealership and I’m very disappointed in the attitude staff have.
kohaleth knight
|
Overall Experience
Rating:
1.0
My property was vandalized by staff, I reported this to headquarters and got no results.