Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Everything was fine until I had to return the truck after hours. I was there for OVER 1/2 hour trying to check my truck in on the app! My location wouldn't come up, and the barcode wouldn't scan and there was no place for me to manually enter the number. Finally got a hold of a representative by phone and they checked me in. No compensation or apology for it taking 40 minutes for something that should've taken 5 minutes. Extremely disappointing.
Anita Russell
Rating:
5.0
Customer did not leave a comment.
Tatiana Marcano
Rating:
2.0
Had to hook up to 3 trailers (car hauler) since they all had issues (lights not working,jack not lifting)
Roy Rodriguez
Rating:
3.0
Need to check the trucks cause the whole time I had it the check engine light was on and was hesitant when accelerate
sharmon venable
Rating:
1.0
Truck not ready. Was boxed in between trucks. Once truck was able to back out. Battery was dead
Allan Shirley
Rating:
5.0
Customer did not leave a comment.
Fredrick Williams
Rating:
4.0
Customer did not leave a comment.
Marc Henderson
Rating:
1.0
They messed up the actual trailer I had, so someone returned the trailer that I supposedly had. So I had to waste over 3 hours trying to fix their mistake.
Cesar Fernandez
Rating:
4.0
The location is clean, well-maintained and the staff is very helpful and knowledgeable.
Jordan Henry
Rating:
5.0
Everything looks great!!
Willie Luss III
Rating:
2.0
Customer service was extremely rude and not helpful also unaware of their own move out policies
Phoenix Polk
|
Overall Experience
Rating:
2.0
To make sure the gas is what you really put on paper and when you call to speak with them they dont put you on hold and never come back
Nichelle Caldwell
Rating:
3.0
Customer did not leave a comment.
Mckinley Patterson IV
Rating:
5.0
There was a little wait when we first got there, but that is just a business being busy lol. The lady at the front desk was fast and got us in and out.
Kyra Kirkland
Rating:
5.0
Customer did not leave a comment.
YAMIL LAUREANO RIVERA
|
First Impressions
Rating:
3.0
No comment… they can do better at that location.
Genora Coleman
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Diana Morales
Rating:
4.0
I was happy with this location in general but I do have an issue that needs to be addressed. I returned my trailer to this location, only after trying to return it to another location the night before. I used my app, as I was advised to, to do an after hours drop off. The app advised me to to to 111 S 10th St, Killeen, Tx 76541. It said to park the trailer on the lot. So I followed these directions. When I arrived at the location, it became quite apparent to me that I was in a terrible neighborhood and unsafe. I was traveling alone. This is not a place Uhaul should be sending anyone alone, especially after dark. And then to top if off, the lot was locked so there was no way for me to park on the lot and chances were too high that it would be stolen if I had left it next to the lot. Here are my issues:
1) This lot is in a terrible neighborhood and no one in their right mind would want to be there especially after dark, much less a woman traveling alone.
2)You sent me to a locked lot where I could not leave the trailer anyways without risking all the hassle that comes along with it getting stolen.
3)This all happened after a long, long day of driving. I would love to have just gone to my hotel room and just gone to sleep, but instead, I was sent on this wild goose chase, so you took my time up unnecessarily that night and then I had to postpone my early departure in the morning to take to a more reputable location and spend more time getting this done. So I am not happy about any of this.
Audrey Gallas
Rating:
5.0
Customer did not leave a comment.
Marsha Fleming
Rating:
5.0
Customer did not leave a comment.
joann allen
Rating:
4.0
Customer did not leave a comment.
Mckalynn White
Rating:
1.0
They emptied my storage and got rid of all my belongings without any warning to me, I was only one month late on payment, only owed 100 dollars, and they had just sent me a new bill a day before. I am very upset, they had my phone number, they could have said something. That was everything I had, all gone now.
JAVIER ACOSTA ROMAN
|
First Impressions
Rating:
5.0
Better Internet, not the fault of the staff. Everything else was fantastic. Friendly staff that made me feel welcomed.
RICHARD ROWE
Rating:
1.0
Customer did not leave a comment.
Tacorra Murchison
Rating:
5.0
Customer did not leave a comment.
Pedro Augusto De Oliveira Campos
Rating:
2.0
I just didn’t like that back they charge me more when I didn’t use that many mikes and I turn my truck in on time
Tacorra murchison
Rating:
5.0
Customer did not leave a comment.
ladonna white
Rating:
5.0
Your receptionist was very knowledgeable and Helpful. Your maintenance mechanic was super.
bradford mcmillan
Rating:
5.0
Customer did not leave a comment.
Ramesh Thanet
Rating:
4.0
Customer did not leave a comment.
Karen Turnbull
|
First Impressions
Rating:
1.0
I did not know who was working there cause everybody was not in U-Haul uniforms. So I did not know which ones was worker/customer at this location.
KAREN WILLIAMS
Rating:
1.0
Give the equipment that was rented for moving
KAREN WILLIAMS
Rating:
4.0
Customer did not leave a comment.
Rosa Bell
Rating:
1.0
Staff needs to communicate with each other and staff needs to learn to not be so rude with customers
Alexis Hasty
Rating:
5.0
Customer did not leave a comment.
kerry aguilera
Rating:
3.0
Would not recommend only because the signs for equipment return and the drop box are on 2 different sides of the building and the lot looks cluttered. Very difficult to to figure out.
Ashley Siggers
Rating:
5.0
Customer did not leave a comment.
leslie richardson
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
JOSEPH DILAN MOORE
Rating:
2.0
Way to crowded. No room to park and very hard to pick up dolly
John Langhirt
Rating:
5.0
I didn’t know in town pickup meant it had to be dropped off at the same location. I was re routes to a location far from my house so when I was done using the trailer I returned it to a location close to me. Still it was within 15 minutes of the original pickup location. So imagine my shock when I’m charged $277 for the wrong drop off. This has never happened to me before. I have used uhaul several times in the past and consider myself a loyal customer and have recommended the service several time. I filed a dispute with my bank but if this situation is not rectified with a full refund then I will not use uhaul ever again and will recommend to friends and family they go look elsewhere. However if the situation is fixed and my money appropriately refunded (the wrong drop off fee) then I will continue to use this service as I have done so in the past.
Michael Frost
Rating:
5.0
Customer did not leave a comment.
Duane Giesseman
|
Overall Experience
Rating:
5.0
It was quick and simple, happy for so after a long trip
Maribel Guerrero
Rating:
5.0
Customer did not leave a comment.
Paul Stenfeldt
Rating:
2.0
Have your customer service representatives focus. My representative was split in several directions, and I felt disregarded.
She also made several mistakes, including bringing me the wrong size truck (after I had to wait over 20 minutes for her to go and look for it). She then loaded the equipment into the wrong truck, and I had to move it myself from the misloaded one.
Overall, my experiences was probably the worst I've had, having used U-Haul in several states and locations, here.
At lease, I will say, the representative was kind and thanked me for my patience. Still, if I had a reservation it would have been great to have had it ready, rather than have wasted so much time here which would have been better spent on my move.
Omar Bham
Rating:
4.0
Customer did not leave a comment.
sylvester williams
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
JORGE MEDINA
Rating:
3.0
It was just a simple drop off and I was thanked for dropping it but I think if I drop it off a few day before hand I should get some compensation back since I did pay so much for it and I dropped it off three days early
Victoria Wesley
Rating:
4.0
The young lady that checked me and failed to put a red X on damage that had been already done to the trailer. She came out and took a picture of the damage, but didn’t put an X on it. The young lady that help me yesterday needs a little bit more training.
Nanette morales
Rating:
5.0
Customer did not leave a comment.
NORMAN ROUMELL
Rating:
5.0
I love the customer service. Great General manager
Justin Bommarito
Rating:
1.0
Customer did not leave a comment.
daniel parrish
Rating:
4.0
Customer did not leave a comment.
Jana Johnson
Rating:
2.0
Uhaul is deceitful & extremely untruthful. Extremely poor business practices. I will NEVER USE UHAUL AGAIN!
John shoemaker
Rating:
5.0
Customer did not leave a comment.
chavanette allen
Rating:
5.0
Customer did not leave a comment.
Carla Ventra-Cabaluna
Rating:
5.0
Customer did not leave a comment.
Victor Castillo
|
Overall Experience
Rating:
1.0
Rude, lied about equipment requirements. Upcharged. Nickled and dimed gas. Was at 101 required 108 fuel range. Said I could go out more gas in it or be charged $8.50. Gathered my belongings went inside to check out was kind to the attendant. All I got was “I’m not doing, I can’t, call the 1800” to all the clients I understood the extra detail charge I gathered my things the attendant forced me to go back outside and would not check me out inside. I felt like a dog with its nose in mess did you do this? Clean it up AND I will make you pay. Forget U-Haul ever again. It cost $600 when I reserved a 12ft trailer but was told they do not do hitch hook ups once arriving. I was given a 10ft truck. That had a check engine light on and was told it’s normal. For the king of god almighty you were awful people
Audry Stevens
Rating:
3.0
Customer did not leave a comment.
Eric Diego-Mateo
Rating:
5.0
Customer did not leave a comment.
Felicia Holland
Rating:
5.0
Service was great. Abby was very helpful and provided great customer service! The service guy was very nice and helpful as well!
Teressa Benham
Rating:
5.0
Customer did not leave a comment.
Jacque FeSpain
Rating:
5.0
Customer did not leave a comment.
Janelle Sugars
Rating:
5.0
Customer did not leave a comment.
Courtney Nela
Rating:
5.0
Customer did not leave a comment.
EDDIE WADLINGTON
Rating:
5.0
Customer did not leave a comment.
Timothy Moore
Rating:
5.0
Customer did not leave a comment.
Scott Reed
Rating:
5.0
Customer did not leave a comment.
Victor Castillo
|
First Impressions
Rating:
5.0
Thanknu
Brittney Smith
Rating:
5.0
The employee at this U-Haul location explained that she is to charge for the use of the moving van, and that the app charge again when we reserved the van again. So we were charged twice! The U-Haul employee was very professional and the equipment was well maintained...
shanta holland
Rating:
5.0
Customer did not leave a comment.
Sam Marc
Rating:
2.0
I was charged over the amount was told. Was not told if you used credit card you get charged double. My balance was 98. But they charged my card 158.16. Making me go in overdraft.
Latasha gooding
Rating:
5.0
Customer did not leave a comment.
Todd Talbot
Rating:
1.0
Customer did not leave a comment.
Luis Venegas
Rating:
3.0
Customer did not leave a comment.
Aaron Pryor
Rating:
5.0
Helpful staff. Wait time wasn't too long. Always have the equipment available.
NIGEL BROWN
Rating:
5.0
Customer did not leave a comment.
Tiana Halmi
Rating:
5.0
Everything was great !
CINDY MOORE
Rating:
5.0
Customer did not leave a comment.
melissa conway
Rating:
5.0
Customer did not leave a comment.
Trequan Johnson
|
Overall Experience
Rating:
1.0
Already waiting fit manager call back.
Reports made.
Angelica C Kauffmann-Rogers
Rating:
5.0
Yes is at good service thanks you
Fransisco CORDOBA HERNANDEZ
Rating:
5.0
Gracias por su atención
FRANCISCO CORDOBA HERNANDEZ
Rating:
5.0
Customer did not leave a comment.
Arturo Navarro
Rating:
5.0
Thanks you por you service
FRANCISCO CORDOBA HERNANDEZ
Rating:
3.0
Customer did not leave a comment.
Krystle Purdy
Rating:
5.0
Customer did not leave a comment.
randall tenijieth
Rating:
1.0
Storage is unsafe meaning someone might fall off the stairs and get hurt. Also looks really bad. I’m going to move out this week hopefully another U-Haul storage looks better that this location.
Misael Mendez Fruto
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Andrea Thomas
Rating:
5.0
Customer did not leave a comment.
Rashad Price
Rating:
5.0
Customer did not leave a comment.
Brandon Abbott
Rating:
3.0
We rent the 10' truck on line it never said anything about 160. Deposit, the card that my wife has the computer said it's not a bank card, but we got the truck, when we returned the truck the person said that we drove 14.0 miles when I only drove 10.2.
Deborah Kulu
Rating:
4.0
The trailer wasn’t swept out. That’s all that was wrong.
Stacey Shoemaker
Rating:
5.0
Great Service!
francesca tolbert
|
Overall Experience
Rating:
5.0
The lady that worked there was very accommodating she even helped me hook the trailer up.
REGINAL FIELDS
Rating:
5.0
The only problem I had is that I had left too much gas in the tank. I filled up the tank for the trip. I did this because I did not know how much the truck would burn with the load. Going all the way to my destination. I was told by the clerk at Hicks, where I turned it in, that I was not going to be reimbursed for the $33 worth a gas. that left in the tank. I received the truck with 1/4 tank of gas and returned it with a 1/2 tank gas.
The truck was very fuel efficient cruising at 65 mph. I had very smooth ride, I was impressed. But would like my money refunded for the 1/4 tank of gas, which is roughly $33. Times are hard.
Georgia Martin
Rating:
5.0
Only dropped off but they referred me to another uhaul for storage because they didn’t have the unit I was looking for which was great. It worked out really well and they were very willing to help me as well as turn in was very easy.
Kyle Labay
Rating:
4.0
Cleaning wasn’t perfect I say accceptable
Julio Montes
Rating:
3.0
Lacking customer service and sense of urgency to provide service.
Victor Jimenez
Rating:
3.0
Customer did not leave a comment.
marcia varlack
Rating:
5.0
Rapido y sencillo el proceso para rentar
David Viloria
Rating:
5.0
Excellent customer service.
Richard Corl
Rating:
5.0
What I had a problem was with the drop off they charge me because it was at Buda TX and they didn't tell me that that's why people are asking me why I did Uhaul 🙃 I also have a storage unit because the young lady's at the office have Great customer service again I shouldn't be charged for the drop off location
maria saez
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Allan Carswell
Rating:
5.0
Customer did not leave a comment.
la'dararius king
Rating:
5.0
Fast and easy
Ioane Satele
Rating:
5.0
It was super easy they were super friendly. And they were quick to check me in and check me out. Would definitely recommend this location every single time everybody was so kind.
Zulma Nevarez
Rating:
3.0
Customer did not leave a comment.
Carmen Cupitt Ofisa
Rating:
5.0
I can't think of anything that needs improvement I was very pleased and appreciative of everyone person I spoke with from making the reservation my truck to the personal at the store. They made the process easy and stress free. Thank you!
Rhonda Budwit
Rating:
2.0
Work on customer service & support. Very rude agent at the equipment return, I'd have preferred a virtual machine.
Moses Ngunjiri
Rating:
5.0
Customer did not leave a comment.
KEITH MCMULLEN
Rating:
5.0
Help was very professional, polite, helpful.
RICHARD ROWE
Rating:
4.0
Location was great app seemed to fail and ended up having to wait in line to get truck keys
Dale HAMMERSCHMIDT
Rating:
5.0
Maintain the brakes system
Koffi Arsene KOUAKOU
Rating:
5.0
Only thing was missing was a dolly I thought they would always be one inside the truck but there wasn't but we maintained it was all right but it all worked out well no problems your place is clean and well kept and everybody's polite and seemed another job the only thing you need is some chairs in front of those little places in front of the windows there you know your desk because I'm disabled and I couldn't hardly stand up and I had a hard time but other than that and I mentioned that to the girls that's all otherwise I'll think our excellent there very friendly people and nice and on the job and know what they're doing keep it up good work will be back thank you
carmen petru
Rating:
5.0
Customer did not leave a comment.
lusi misa
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Melin Tupinio
|
Overall Experience
Rating:
5.0
Great customer service, military friendly
Jorge Juarez
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
LURA HOPES
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Dylan Shaffer
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
LEEANN STEPHENS
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
Laurie Barnes
|
Overall Experience
Rating:
5.0
The staff was amazing
francesca tolbert
|
First Impressions
Rating:
3.0
The service was great but one of the coworkers could of been a little different i understand everyone once to go home but her performance was Poor when it was time to close no names are needed they know exactly who they were
Akeya Coates
|
First Impressions
Rating:
3.0
Hours to come pick stuff out of my storage was inconvenient. Work from 6:30 am to 5:00 pm so no time to move stuff unless on weekends. Couldn’t access my storage like I thought it would. Advertising said 24/7, yes but only to keep it in one place and not to access it 24/7.
HENRY SILVA
|
Overall Experience
Rating:
5.0
Friendly customer service from all staff I've interact with definitely a 👍
SHON WOODS
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Carlvin Laldee
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Maurice Ellis
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
CALVIN NORWOOD
|
Overall Experience
Rating:
4.0
Me gusta pero el estorir de afuera es muy temprano para uno poder usar su utilidad el orario de sierre es a 7 noche y real me estaba mudando y no pude Aser nada por q no savia q no podia ir en toda la noche a meter mis cosas deben dejarlo de 9 a 10 tran an a las 7 es muy poco pero muy bueno
jennifer gonzalez
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Arthur Oliver
|
Overall Experience
Rating:
4.0
Staff yesterday when I picked up U-Haul and did my strange contract was great! But this morning the older lady was super rude and even threw my strange access key in the trash after I asked if I can get a secondary on stated she couldn’t create another so just chucked it in the trash then said you can use the key card number to access it then had to dig my key out the trash again and gave it to me
Naydine Valdemarsen
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Paul Gonzales
|
First Impressions
Rating:
5.0
Would like the times to be a little longer. For the self storage.
Santos Alonzo
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Cheryl Chan
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
FRANCIS BROWNING
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Kefauver Wilson
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
DANIEL VASQUEZ
|
First Impressions
Rating:
5.0
Staff was so awesome and helpful even when I left my personal belongings behind. Returns them and friendly
FERNANDO MALDONADO
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
RYAN HAMILTON
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
conrad young
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Alexandra Vazquez
|
First Impressions
Rating:
5.0
the employees there were great.thank you.
gwendolyn brennan
|
First Impressions
Rating:
5.0
Happy to be with this company
GLORIA JEFFERSON
|
First Impressions
Rating:
1.0
It is rather rude to use illegal cameras to view other tenants in their shed. Not to mention a member of your staff was doing the same. I packed my stuff up and checked out immediately. Won't be back.
Melissa Girard
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
dominc wright
|
Overall Experience
Rating:
4.0
No problems
ricky stribling
|
Overall Experience
Rating:
5.0
Keep up the good work and thank you.
ANDRE WALKER
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
MASAGA HELTON
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
JOHN GURCHIK
|
Overall Experience
Rating:
5.0
Thanks for your service. Much Appreciation with Due Respect. 💯🙏Blessings to All Staff members.
Olinda Smith
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
johnny laroche
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
Bradford Amina
|
First Impressions
Rating:
3.0
Customer did not leave a comment.
Gabriel Urbina
|
Overall Experience
Rating:
3.0
The storage rooms are a little worn out and nothing on the first floor.
Frankland Rylander
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
victor hernandez
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
DAVID WEISZ
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
luke slater
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Tamaris Rollins
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Jackie Stapleton
|
Overall Experience
Rating:
1.0
The staff here is terrible. Nobody cares for their job nor do they care about actually helping the customer. Never again will I ever use this place or will I ever recommend. 0/10
Jordan Mathis
|
Overall Experience
Rating:
3.0
The unit I reserved had a known leak & the gentleman wasn’t supposed to show it nor rent it to me. Luckily the lady that handled my reservation caught it canceled everything and refunded all of my money.
Maudwanda Stephenson
|
Overall Experience
Rating:
3.0
A lot of bugs (crickets) kept getting in unit no matter how much you clean and sweep.
BRE'ANNA MONTGOMERY
|
Overall Experience
Rating:
3.0
Cleanliness is a bit of an issue inside the storage. Obvious signs of rodents and insects.
ALEESEA HARRELL
|
Overall Experience
Rating:
4.0
Access hours should not be the same as store hours.
CHA DAWN KNIGHT
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
shonda hand
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Rickey Norman
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
Genora Coleman
|
First Impressions
Rating:
2.0
Not the best customer service, storage units not lit so it was hard to see inside.
BRIANA GORDLEY
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
MASAGA HELTON
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Hector Robles
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Keontae Tribue
|
First Impressions
Rating:
4.0
Please update your website to reflect the TRUE current hours! There is no access at 5am, and that really messed me up. I have mentioned this several times, and yet it still isn't fixed!
wendy leep
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
EDMOND COLEMAN
|
Overall Experience
Rating:
5.0
Great service excellent storage /. No complaints
If I could I would use same facility.
Thank you.
Clyde Williams Phd.
clyde williams
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
agustin barcenas
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
taquisha winters
|
Overall Experience
Rating:
5.0
I must say from the very beginning of this experience the staff has been very helpful, polite & informative. I hope I don't have to go through another experience as what led me to U Haul but I would use their services again & tell others about Ms. Margaret & her Crew, AWESOME GROUP OF PEOPLE 🥰!. THANKS AGAIN.
Victoria burns
|
Overall Experience
Rating:
1.0
Customer did not leave a comment.
KATARA CARO
|
Overall Experience
Rating:
1.0
They went up on the storage rent didn’t tell me y or anything
elizabeth hamilton
|
Overall Experience
Rating:
3.0
U-Haul website needs to reflect the actual facility access hours. It closes at the same time as the office and cannot be entered after business hours. Extremely inconvenient if a customer needs access after coming over from work or while moving. Had we known this, we would have used a different facility and saved critical funds.
Matthew Schenaker
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
Matthew Schenaker
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
JUSTIN ARMSTRONG
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Jordan Smith
|
Overall Experience
Rating:
5.0
Ms. Dee was great!!
Jordan Smith
|
First Impressions
Rating:
1.0
Poor service and customer service
Michael Martinez
|
Overall Experience
Rating:
5.0
Interacted with D (Deidra) she was pleasant, helpful, and very friendly, she answered my questions and helped me make the moving experience quick and pleasant. Returned a few more times over the following days and even met with the property manager (Margaret) great lady! Super nice and pleasant. This location has SUPERIOR customer service. Thank you
Mason Stoddard
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
JimmyFlaubert PadillaPadilla
|
Overall Experience
Rating:
5.0
The 2 young ladys that worked there, handle my transactions with up most respect. Great job ladys
Oscila Jr Clayton
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Allan Majisu
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
ROB DUFF
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Adrein Beck
|
Online Move In
Rating:
3.0
Customer did not leave a comment.
Giovanni Alvarez-Montar
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Carlos Guadalupe
|
First Impressions
Rating:
5.0
The lady I had was very helpful and understanding . So was the whole staff that was in their they where very professional .
evalynne wolf
|
First Impressions
Rating:
4.0
Anger Ms Graham was a delight every time we spoke on phone and in person. She and her staff were always professional friendly and efficient.
christina vanzandt
|
Overall Experience
Rating:
5.0
Excellence and quality
Anthony Tabb
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Asoye Uhurubey
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
WANETIA DICKERSON
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Rachel Reyes
|
First Impressions
Rating:
3.0
Overpriced just like everything else in Killeen, TX
nicole larege
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Andre Johnson
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
veronica `lopez aquino
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Andre Johnson
|
Overall Experience
Rating:
3.0
Having more people up front to help customer would be great and help the line move a bit faster
Deimarlazonjia Motuga
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
JAMES EDGEFIELD
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Derwyn Dyette
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Phillip Deel
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Gary Olson
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
destiny cassidy
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Jonathan Trader
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
Deanna Thomas
|
Overall Experience
Rating:
4.0
Employees were great, location was just okay
MATTHEW DAWIDOWICZ
|
First Impressions
Rating:
1.0
I have called and emailed to cancel my unit with no response.
Devin Samudio
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
Taylorlynn Noga
|
Online Move In
Rating:
5.0
Great customer service was awesome
Thanks Margaret.
stacy parkman
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
james grimes
|
Overall Experience
Rating:
4.0
I had no issues. The first 30 days was free and when I moved out there was no bugs. Great job uhaul!
Michael Williams
|
Overall Experience
Rating:
5.0
The team there was super helpful. Ms. Margaret was very patient and helpful in getting me what I needed. She made my day! Thank you
nejuana parish
|
First Impressions
Rating:
5.0
Everyone was kind, helpful and very friendly.
Above and beyond. If I could give 10 stars I would.
Thank You
cindy johnson
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
AQUISHA ROBINSON
|
First Impressions
Rating:
2.0
Customer did not leave a comment.
Christopher Sleet
|
Overall Experience
Rating:
5.0
Cristina is an excellent manager and handled the stressful situation of high demand for the various services that she offered on a holiday weekend. Many of the new customers had high expectations and she was able to fulfill there needs. She was professional and pleasant to interact with.
Anthony Tabb
|
First Impressions
Rating:
3.0
Customer did not leave a comment.
Keyara Anderson
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
annaleace cruz
|
Overall Experience
Rating:
1.0
I lost my job and emailed y’all to let you know what was happening. I even called and was put on hold for long periods of time. Then you sold my belongings. I was trying to contact to work something out and got ignored. Then again I am white.
Rebecca Kirk
|
Overall Experience
Rating:
5.0
I like it because it's got good security good lighting and you know your stuff is going to be safe it's a clean and friendly place and they answer all the questions you have and they try to help you and they even take you and show you the storage units thank you
John Sypion
|
First Impressions
Rating:
5.0
Thanks
veronica horne
|
Overall Experience
Rating:
5.0
Great customer service
Joshua Downer
|
First Impressions
Rating:
3.0
Customer did not leave a comment.
ANDRA WEATHERLY
|
First Impressions
Rating:
1.0
Customer did not leave a comment.
Ben Wiard
|
Overall Experience
Rating:
5.0
Margret is an excellent manager Thankyou
FRANK MANDOZA
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
JUSTIN ADAMS
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Duane Giesseman
|
Online Move In
Rating:
5.0
U haul helped me like no other company would, and I appreciate them for working with me and getting me where I need to be. P.s. this is a real testimony not paid! I recommend them to anyone!!
Shaniqua Richardson
|
First Impressions
Rating:
5.0
Thank you
Alma Flores
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Tammy Nunez
|
Overall Experience
Rating:
1.0
Rude and disrespectful.... Especially the manager M.Gram
jessica church
|
Overall Experience
Rating:
5.0
Safe
james grimes
|
First Impressions
Rating:
4.0
#1 I was so so glad you were opened on Sunday, which was very convenient for me to make the move. Thank you
Alma Flores
|
First Impressions
Rating:
5.0
Have Been going there and refer my friends to use the UHaul equipment and service
Thomas Washington
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
Jacob Taylor
|
Overall Experience
Rating:
3.0
They charge late fee three times a month which is ridiculous
James Jackson
|
Overall Experience
Rating:
3.0
The workers were nice and friendly and the vehicles were maintained to standard. The storage containers on the inside were a little rough looking but overall satisfactory.
Nicholas Evans
|
First Impressions
Rating:
3.0
Staff management wasn't to respectful. And conversation was a little misunderstanding.
victor mullins
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
cassandra gomes
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Tree Frank
|
First Impressions
Rating:
2.0
Takes forever to get anything done in side. The concrete sidewalk outside is uneven and forces your cart to hit cars parked in the spots. Will be shutting down my unit there and going somewhere else
Aaron Benge
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Barnabas Kim
|
Overall Experience
Rating:
5.0
All the staff really friendly and very helpful, I appreciate all the help they gave me in order to store my furniture
REBECCA IRIZARRY MCGLONE
|
Overall Experience
Rating:
5.0
Staff is very friendly and help out with anything needed
REBECCA IRIZARRY MCGLONE
|
First Impressions
Rating:
3.0
The truck rental experience was awesum but STORAGE ummm I only had stuff in 1 month and 2 days could not even get any money back for the rest of month but whatever sooo got things out and home had ROACHES coming out of my stuff never had any BUGS I should of known when I killed a ROACH in the hallway So maybe since there was no refund given you guys should use that for PEST CONTROL
wendy jackson
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Lucas Schill
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Ricardo Malloy
|
Overall Experience
Rating:
4.0
Pd 882.00 one way was kinda hoping to get some money back but didn't but did get a month free of storage and my only concern with that is I got a small one that was on top but wanted one on floor level but had no choice to take top my concern is safety it was very difficult to climb up that ladder with no safety features and could of fallen also seen roaches climbing on outside of wall you guys may want to call pest control but other than that I mean I got here so thanks
wendy jackson
|
First Impressions
Rating:
4.0
The office is clean it was the walls and floor was the storage room was dirty. I understand these storage have been used in years that’s fine, I’m not to petty other than that it was good
Giovanni Alvarez-Montar
|
First Impressions
Rating:
5.0
Even though we were stressed and everywhere, the woman that cashed us out was so good answering all of our questions,listened to us, and eased our worries. Great experience for my first time doing this
judy stewart
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Jonathan Trader
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
lakeshia williams
|
Overall Experience
Rating:
5.0
The staff was very nice every time I came in. The manager (at least I think she was the manager) was extremely helpful and kind when assisting me with finding additional storage units after I took their last units at their location. She called around and found me the space I needed. She showed genuine concern and made my very hectic day a bit easier. Need more people in the world like her.
LATISHA ELLIS
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Christina Maynor
|
First Impressions
Rating:
5.0
Haven’t plms or happen with storage since 2019 so Great!
joshua duncan
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
andre johnson
|
Overall Experience
Rating:
1.0
Due to covid we have to wear masks. The staff was not wearing a mask. And they were eating... I brought it to their attention about the masks being necessary and they said " oh yea but" and continued eating.. Some 4 more customers came in without masks and they didnt tell them anything. I ecpressed how i had lost 2 family members of covid and 23 friends and maks were necessaty and they laughed it off... I stayed and used it only because i was already there and it was a convenient location.. You need to speak to them.. Thank you
Michelle Smith
|
First Impressions
Rating:
5.0
Super friendly staff
Leslie Dykes
|
Overall Experience
Rating:
5.0
Both the Manager and her Assistant were extremely helpful, professional and kind. The store was completely filled with customers returning and picking up their rentals, yet the employees maintained a very professional demeanor. They also kept in contact with the customers waiting in line, offering faster checkouts for those just dropping items off. We had a very good experience.
GREG HAISLEY
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
lonnie gipson
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Angeleake Wright
|
Overall Experience
Rating:
2.0
Climate control very poor. Temps over 90 degrees common. Storage space very dark. Short hours offered limited access for anyone working a normal schedule
Christian Inskeep
|
Overall Experience
Rating:
5.0
Taylor was the best!
michelle otero
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
rodolfo quinones jr.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Colin Erickson
|
First Impressions
Rating:
4.0
Staff was friendly and helpful. The door to my unit was a bit tough to swing open, but other than that my experiences with this uhaul location was positive.
patricia pick
|
Overall Experience
Rating:
5.0
Margaret was great, professional and kind.
She made it easy, i walked in feeling over whelmed and she was sweet and caring,
Cynderella
cinderella fonken
|
First Impressions
Rating:
2.0
The staff was friendly but the manager is horrible. She has no customer service skills at all. EVERY interaction I had with her was negative which is one of the main reasons I moved my storage.
KIMBERLY WADLINGTON
|
Overall Experience
Rating:
5.0
Love the customer service
joy adeoba
|
Overall Experience
Rating:
5.0
Friendly
Courtney Henry
|
First Impressions
Rating:
5.0
Excellent Services
Jaime Santiago
|
Overall Experience
Rating:
5.0
My only issue is having my card for payment manually entered by your staff. I really felt uncomfortable.Please correct this issue so that customers can swipe and then enter their pin number. Thanks!
Tekila DOUMASTHOMAS
|
Overall Experience
Rating:
2.0
In "97 it was dirty and run down. Reached out to corporate / regional office ( Nicole 512-865-4153) and never received an answer about concerns. Paying $106 for 8X8 is ridiculous.. Mgr not honest.
NILKA EVANS-MCCREARY
|
Overall Experience
Rating:
4.0
She was good. But my overall Uhaul experience was terrible.
Brandi Thomas
|
First Impressions
Rating:
5.0
good stay
Jazmine Godfrey
|
Overall Experience
Rating:
1.0
The Manager Margaret lied to me about pricing and charged me a completely different price than she emailed all my personal information to someone in a different state.
erica cain
|
Overall Experience
Rating:
5.0
This location seems to be operating under staffed however, I think they did a great job maintaining professionalism when other customers started to get frustrated due to longer wait periods.
Ricardo Rowles
|
Overall Experience
Rating:
5.0
Very helpful and they moved fast to get me a storage.
sherelle strickland
|
First Impressions
Rating:
5.0
Nice!!!
Carl Marion
|
Overall Experience
Rating:
5.0
Ms. Margret was very knowledgeable and efficient. The store had a very long line and we had been waiting for about twenty minutes. Within ten minutes, Ms. Margret assisted all the customers and clear
ANGELA LLOYD
|
First Impressions
Rating:
4.0
Very helpful with my transition from. Florida to Texas.
Thank You.
Felicia Holland
|
First Impressions
Rating:
5.0
Got there late and the manager there let me still store my stuff plus the storage I originally got was to small and she gave me a bigger one with no problem..
Teresa Vasquez
|
First Impressions
Rating:
4.0
Great job
Samantha August
|
Overall Experience
Rating:
4.0
Very good service for me despite the previous reviews I saw. Margaret was very informative and straight forward.
nakia freeman
|
Overall Experience
Rating:
5.0
The manager went out of her way to get us the correct storage lockers. My belongings were in a clean safe facility. Easy transition. The office runs a bit slow but it’s ok. Everything was awesome
Rachelle Ragnar
|
Overall Experience
Rating:
2.0
They sold me a tow hitch , then hooked it up,upon return to get same trailer she said it was the wrong one and it would cost to get another one.
Robert Nicholas
|
Overall Experience
Rating:
5.0
The lady who checked me in was very professional, knowledgeable, patient and helpful. The whole process couldn't have went smoother. Thanks Uhaul for hiring great people.
Timothy Toler
|
First Impressions
Rating:
1.0
I clearly told the representative I needed a storage unit. She chose a storage locker. Yes, a locker. It was so strenous loading tuff boxes onto a ladder into a locker. We rented for 39 minutes! Sad!
Breanne Ray
|
Overall Experience
Rating:
5.0
The lady who hooked us up with kayla,jay,shannon! God sent, On a scale of 1 to 10, this experience was a 25. Really 25. Rite size storage unit, EXCEPTIONALLY HELPFUL PEOPLE GETTING US TO SETTLE HERE.
Debrah Swain
|
Overall Experience
Rating:
5.0
The only issue I had was my EMERGENCY CONTACT was sent a collection letter when I was late. That’s not what they are for. A late payment is not an EMERGENCY CONTACT issue.
VICKKIE MILLER
|
Overall Experience
Rating:
2.0
Only had one staff person working, during the busiest time of the day!
hydress mcdaniel
|
Overall Experience
Rating:
1.0
The manager, Margaret Graham, was very unprofessional and confrontational as if I had done her something personally. I was threatened to have the police called on me due to policies not being explaine
Irma Banks
|
Overall Experience
Rating:
1.0
Place was horrible
Raya Chatmon
|
Overall Experience
Rating:
1.0
I reserved a Storage unit weeks in advance. When I showed up to transfer my stuff in the unit, Uhaul had leased the unit to someone else while I was listed as the leaser. It was a bad experience.
demowah quoiyan
|
Overall Experience
Rating:
5.0
Experience is very good even though I got behind on my bill and couldn't really get caught up the buyout option of the storage is a great fall back for if you don't want to lose anything precious.