Customer Reviews for U-Haul Moving & Storage of Lake Lewisville
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of U-Haul Moving & Storage of Lake Lewisville
bad experience with truck.
Nothing keep up the great job helping us .
Again, I just found fuendly and very helpful people.
Truck was ready on time. Staff was courteous and helpful. Based on our experience no improvements needed.
This location is a gas station. The truck was parked in a location where it would have been very easy for me to back in to a pump not being able to see it out either mirror. There are two locations closer to my house. I had intended to walk to the location closest to my house as I had already moved the car. I took Uber to this location.
Excellent customer service! Had a very short wait while a person in from of me was returning their equipment, and the employee acknowledged me, letting me know they's help as quickly as possible. Everyone was friendly and helpful!
The gentleman that helped us was exrtemely helpful!
There was a slight mix-up with the billing, but it was fixed immediately. I use this location all the time. The team is efficient. The new RV/Boat storage expansion looks great. Way to go!
Have the employees communicate better with one another.
Garrett and Jonathon are wonderful made sure what I needed and with wonderful attitudes. The new RV storage is gorgeous, secure and I feel extremely safe storing and diing business here. THANKS again yall are fabulous!
The guys all took great care of me and answered every question I had. Will use again and recommend to anyone. Thanks!
The staff was extremely helpful and worked with us every step of the way.
Nothing. Location is fantastic. This team always goes above and beyond the call of duty to take care of the customer. By the way, your new storage looks fantastic.
Very good counter help was fast and efficent. Thank you
we needed a storage for a few things
UBoxes were fine and are upto the standards. The transportation of the Ubox with the rental truck was not an easy task. Over all the service was good and fast.
None-all excellent-Garrett was very knowledgeable and helpful---very service oriented!!
Internet app listed wrong address for pickup although right location was less than 1 mile away.
Check in was very slow. I had to wait nearly 20 minutes before finally getting checked in.
Make sure your employees are trained properly to ensure customers are not being told incorrect information. Vehicle was very dirty on the inside and had several damages on the outside that was not marked. When pointing them out to the employee he seemed irritated that we mentioned it. Also had a charge taken out of my bank account that I was told wouldn't happen. When talking to the assistant manager he only wanted to defend the employee instead of trying to make the situation right. I will never use this uhaul location again and definitely would not recommend it!
Seemed to just go through the motions. It would've helped if they gave a little more advice because things didn't work out with how much stuff I had. It was the first time ever using uhual and storage. However they were polite and efficient.
My no relates to Georgie. He was rude, argumentative, tried to change my reservation and over charge me, and a complete a-hole. The other guy that stepped in and helped me was excellent!!!
Do not make collection calls in front of customers. Remember the HIPPA law!!
If it's close to them most definately
Great service, did not have any issues with this location.
This location had a overnight drop off which was convenient and the phone number I called for this location was nice and very helpful she explained exactly what I needed to do and they emailed my receipt the next day thank you
The lights in Building 900 are slow to come on
Great customer service!!!
The rental process went well and no changes required.
The truck that they gave me was a 1980 something poorly maintained, no AC, the steering wheel felt very unsafe because it was very loose and jerky. Also the dolly I rented had a wheel jammed up. Again very poorly maintained on all levels.
I was notified at the last minute that I would need to use a pickup location eight miles from the first location. The second location personnel were very helpful and the equipment was what I ordered.
very good service, did not know about the 30 day storage fee tacked on
Fast and retaliate people
I was 25 minutes late from my due time, and they charge me one whole extra day plus insurance for that. Spoke to the manager Garret he carelessly replied with attitue that's how we work. With zero service skills I don't know who made him manager very negative impression for the company like uhual. Definitely I will tell my friends and family to stay away from this location. Uhual needs to teach him if you charging somebody $52 for 25 minutes at least come with proper explanation and politeness. Even the sales guy tyler had way better service skills than garrett. On the top of that vehicle they provided to me had serious safety issue, it started shaking every time you press the brake.
Tyler was exceptional! He was very patient with me because I had to make several changes to my contract.
Give the customer a key for the pad lock. I had to buy a pad lock to be able to lock it over night.
Aaron was a great help and very accommodative. Great customer service.
love having the dolly for use too!
The staff was friendly & fast at both ends of the process.
The trailer was in good working order & did the job with no problems, great location to do business with.
I was in and out in no time, truck did fine, price - very, very reasonable, especially for local runs. Used them before, would use them in the future!
It was a lovely experience and friendly staffs. Thanks!
Very friendly and helpfull staff, experience exceeded my expectations
Very nice facility, EXCELLENTcustomer service from Daniel & Jonathan, These guys were so professional, they had great product knowledge, they listen to our needs, an worked to take care of us, It was so nice an refreshing to receive such awesome customer service!!! Moving can be stressful...these guys made it a better! Thank you so much!
staff experience exceeeded my expectations
office staff exceptional above my expectations
The gentleman who helped me check in, Georgie was wonderful! Polite, patient, and knowledgeable. Great customer service so I was in and out quickly. Drop of was easy because he was able to use his hand held. Didn't have to be out in the cold long. Thank you!
Needed an EASY question answered while on the road- called the Lewisville location to speak with a manager./ agent.
He would not give a simple answer, but instead told me to call the 800 number for assistance.
I was on hold for 45 minutes, gave up and called the Lewsville location again. Then I finally got the answer I was seeking.
WOW I cannot believe the inconvenience and frustration I had to go through for a question regarding the truck lights. REALLY?
The Ubox system is not easy to navigate. Fortunately Uhaul staff was very helpful every step of the way. I am really happy with the team in Bakersfield, customer service, and the teams in Lewisville.
This location is fabulous. Right next to the QT. Because I have filled up my RV propane here and had some hitch work done, Aaron, the GM, showed me his brand new covered RV storage he just finished out back. I will be moving in there next month.
Read my above comment and figure it out. All I kno is Uhaul has giving our a very bad and stressful trip with little to no help along the way until their truck broke down. Then it was slow coming after I'd requested help for a day and was told. "It's inconvenient now to send a repair guy as he's 60 miles away" I told them to send someone to fix it the first night we stayed with family in Virginny.
What does Uhaul plan to do to make this right???
It took over 10 minutes for someone to finally appear behind the counter, before that the store was empty. The equipment was poorly maintained when it was returned staff even knew there were existing issues. On a rental like this where there was a reservation I do not understand why I would not have a trailer that was an acceptable mechanical condition.
This is 1 of the most cleanest locations I've ever rented from . They had my truck waiting for me and had me out within minutes . Tyler check everything on the truck to make sure it was up to standards putting in air in tires that was slightly off . Best service received. Keep up the great job and look forward to renting from them again
Drop off times, hours and days open for the location you are being sent to should be clear. I had two different quotes for being late due to lack of information and I did not know that the location was open on Sundays. That would have been very helpful, since dropping it off Sunday would have made the trip easier! I was also quoted a 20 dollar fee on the phone but was charged $30.80 at the location. More accurate info would be great!
Improve on check out time. Didn't see anyone when I arrived for close to 7 minutes
Your associate was very courteous, helpful, and explained all to me very well. This was my first storage rental and I had questions which he kindly answered.
Nothing. Wonderful customer service and price!
The staff was very professional and cortious.
I was told wrong date to remove my personal belongings and i was charged for the day that i didnt use the storage
easiest experience ever. Two guys at the front were awesome
NA - Every aspect of my customer experience was good.
These guys were great!!!!! The difference between the two facilities was like night and day!
Both reps that's assisted me to book the appt and when I picked up were great, very helpful and courteous. Great service.
Rude, Judgemental & Liars, when I rented the truck Garrick kept suggesting that I go to another center, even after I said I was comfortable and liked this location....smh! Made me feel my business wasn't wanted, also one lied stating he called me but he hadnt!
As far as I can tell, this store runs like a well oiled machine. The GM Aaron is definitely on top of things.
This location will always have my business.
Home Window Tinting & Commercial
The man who helped us at this location was wonderful. I don't have his name but he said he had recently be transferred there and might have been the manager. Very helpful, smart and friendly. Great employee you have there. Give him a raise.
We went 20 mikes out of our way because we wanted a 15' truck. We got stuck with a 20' truck. If we knew our only option was that we would have stayed with the location near our home.
the only part I dint like was price when up and up to often ** to High price storage...
Everything and everyone was wonderful. Especially Garrett. I highly recommend!
I think the lighting should face the storage door. Just a thought.
Staff was very easy to work with.
Had lots of damage to the things on the inside and was 2 hours late for delivery.
seamless and easy transfer of goods
I would not recommend a homeless person to that storage if it was free
I would not recommend a homeless person to that storage if it was free
It was very clean and the size unit was just what we needed.
Contract stated 47 extra miles for which I was charged and did not use. Devious, deceptive, and dishonest policy.
I did not have any contact with the Lewisville u haul, so unable to rate. My problem with haul was where the order process started on West Dundee Illinois.
Ryan was awesome....he has excellent customer service skills!! Very personable and accommodating! Plead give him a raise!!! I will recommend this location to others.
Extremely professional and courteous.
quick and friendly. Thank you..
Great job and very quick service and no hassle
as long as your helpful and polite that`s all anybony needs we do the best can and the staff did that
Ubox was not ready for pickup as promised when I called to get it out of storage
Great and friendly service....
The facility was clean and the assistance from the staff was excellent. I believe his name was Philip, but he was phenomenal in helping me figure out the right size storage. Thanks!
Very respectful. Thank you.
Aaron is racist does not return the customers calls and a major communication gap exist within your customer service department. Never again !!!
we Were charged for only 6 days of using the storage for the entire month. This is unacceptable and very rude from Uhaul. Also locked in when moving out. Attendant left us.
Have already recommended and sent 2 new storage customers. Excellent Staff and Service, definitely a asset to the Uhaul companies.
I had NOTHING but problems, dealt w shady employees, the rudest employees in business. A manager hung up on me, then flat lied to cooperate when I called. I tell everyone to avoid this company.
Friendly staff and easy to work with
Daniel is an excellent associate, he was very friendly and helpful.
THE GENTLEMEN THAT PROCESSED MY ORDER WAS VERY NICE AND MADE MY TRANSACTION EASY.....MERRY CHRISTMAS
Aaron and the staff have been instrumental helping me over the last couple years. We operate our business out of storage. They never let us down and regularly go above the call in customer service.
Excellent service!! Thank you
Awesome first experience in renting a storage unit. Will return if we need it again!
Aaron went above and beyond when I had a small issue come up. Staff was always extra friendly.
I`ve dealt with 3 different U-Haul facilities in the last week. This facility is in a different league from the others. The staff could not have been more attentive or courteous.
Staff was prompt and very helpful
Make me wait 3 hours to change the tire on tg truck
Management always assisted quickly
Not a very good customer experience. There was a lack of concern for customer needs.
The staff onSaturday, June 28th were great. The jerk yesterday is the reason that I would never recommend your company.
You need to ask me about the truck reservation which was horrible and a complete mess and totatlly screwed everything up!!!!
Your customer service was very bad and I`m glad to be out of there. I wouldn`t tell anyone about this place. They had no idea about pricing or services.
Staff was very helpful by getting everything we needed in a short period of time.
Really? 200 characters. You don`t really want to hear from anyone, do you? I was concise and 277 characters barely did it. So, another check under No.
Very helpful and great customer service.
The lady at the office she very nice,reliable and quick.
Good facility, very helpful staff.
Satisfied with experience. I do wish they would prorate everything.
Service was good, facilities were great.
The only comment I have is the floor of our unit previously had a car parked in it - OIL all over the floor!That could absorb the mess and damage my belongings. Vehicles in different areas - better!
Friendly efficient, provided good rates for storage
The service was great, and the movers at both ends were awesome!! polite, eager to work, never complained, were a pleasure to work with.
Very User-friendly. I`ll definitely be returning. Thank You.
Carson was a big help in getting my storage needs taken care of and renting a trailer
Purchased 24 access card and never could get in
overall very satisfactory, easy in and out, everything was kept clean
Uhaul raised the rates when they took over from Royal which I did not like.
I could not access the gate with my access card.
When uhaul took over this facility they raised the price 3 times in the first year and reduced the access hours. If you wanted later hours you had to pay an additional amount.
Professional Staff and access to storage unit very convenient!
during the ice storm he was very concerned with my falling so he pulled the truck as close as possible and even let me take his arm so I would not fall thank you Aaron.
EXCELLENT!We came in @ 4:45PM.15min. b4 closing they waited on us as if the doors had just opened.I came in again. Uniforms so neat clean!They were friendly,smiled polite!!
The lighting is poor around my unit. Several light fixtures were not working.
The staff was very friendly.
1-U-Haul may be priced competitively BUT they notoriously nickel and dime you. 2-Our unit had a car stored in it and thick oil was on the floor, will seep into boxes and possibly ruin items inside.
the office personel staff was very knowledgeable an friendly respectable and would b back if need a storage space again
The level of customer service is impeccable
Convenient, clean, easy to access, and an affordable rate. I rented a trailer and moved from interstate and was given a months free rental.... A great storage facility.
The facility was well maintained and the
staff was very helpful and courteous. I`ll be back should the need arise!
great staff,very helpful!
It`s bullshit that there isn`t a dumpster to use and are forced to pay to use the only dumpster available.
Very helpful employees. Great experience,
there was no lights inside the storage
Was very happy with the service received in Lewisville.
This facility is so much better than the one down further east on 121. We`ve used the storage and about 3 trucks, 1 vehicle trailer and a dolly -- All Good!
Very friendly and prompt service to my service request.
Nice place, friendly staff
Hours of operation were too short.
After-hours process was poorly described and confusing.
Worst experience ever!!! Poor customer service with constant excuses and lies!! Will never use again!
staff needs to smile a bit more and make the client welcome to the property. Also focus on the task they r doing, so that they don`t forget to give the key to the client before they leave the desk.
Very polite, and helpful Young Men at the desk. Great customer service.
Very friendly and helpful.
Slow service. Messed up my reservation.
I recently rented a U-Haul trailer. About 2-3 weeks later they attempted to charge me for a storage unit as well. They told me they would look into it and get back to me. This has never happened.
The staff was very helpful not just with me, but with some other people seeming unsure of their needs. It is nice to see customer service in action!
Working the moning manager to death had to wait while he set up trucks for 5 local renters. and a leaving storage customer.
Very helpful, wonderful experience.
Really enjoyed our use of this facility and would consider again if needed. Staff was helpful even when we needed to pull an 18-wheeler in to load up our stuff.
Service was great, facility was clean and a variety of options were offered and all of our needs were met. Very friendly and helpful staff.
When I went to get things out of storage there were mice in the area that ruined some of my things. I had to throw out boxes of towels,a chair had mice droppings on it,
The Mgr and Office staff provided me a level of service that was outstanding. They were willing to help with everything. I was very impressed!!
Access to the units need to be a little longer than 7pm in the summer.
My agreement on space and price was changed 3 times by the company. Once the agreements were made, they should have honored it.
I have never been in a U-haul center where the people were as nice and warm as the people are here. I will recommend to my friends and family.
very helpful and quick to address any issues that came up.
all the staff members were helpful and
friendly and very informative
I would NEVER recommend this storage unit. My unit was broken into on Christmas day and U-Haul did nothing. we lost thousands of dollars of valuables, so irreplaceable.
Even though there was a blip in what was available versus what had been promised, the staff was very helpful in coming-up with a workable solution for us.
Great facility. Conveniently located. Staff was helpful and responsive.
it was good and fast service.
They had the perfect size unit for my 2700sf house: And it`s climate controlled.
paperwork took a little too long.
The office staff is awsome. very helpful and friendly.
The two associates were helpful and knew what they were doing. The only thing was the storage unit floor was kind of dirty w/dead bugs, etc.
Helpful manager and very clean, safe facility.
I had a very good experience while using Royal Storage. The customer service was excellent and the facility is nice and clean. I have already moved in and am very happy with everything.
Great experience! I definitely recommend!
The staff is very friendly and extremely helpful!!! And units are clean and easy to get to!
There was a mix up and the gentleman took a while fixing it. All in all is was okay.
The lady that assisted me was very knowledgeable, friendly and informative.
The location is clean, new construction. Very accessible from the highway. I chose not to use them on this date, but will do so in the very near future.
The personnel at this location were very helpful, answered all my questions in a timely manner and wanted me to have the best options.
This facility is so much nicer than our old one, and the managers are very atttentive.
The unit is nice and clean, and Fay and Ray are very nice managers.
The people that own this storage make the entire process a great experience! I moved from Georgia to Texas, a long 20 hour drive, and they were a breath of fresh air! They went above and beyond...
Nobody was at the facility nor had been at the facility all day - office hours posted were 9am-6pm. We went somewhere else.
Customer service reps had no knowledge of the 6.95 charge and the 1-month free rent. Also, they charged a 15.00 fee. Therefore there appears to be a communication breakdown