Customer Reviews for U-Haul Moving & Storage of Lake Lewisville
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of U-Haul Moving & Storage of Lake Lewisville
Garrett and Michelle were so helpful. They made the moving process easy and helped me come up with the best solutions to my moving needs. Uhaul is the best!
Everyone was great, nice people. Wish Harry was there to wish him a happy birthday.
Very pleasant staff. Service was great
The process could not have gone any better. The truck was ready for me, the checkout process was quick and it was a clean, new truck. Overall experience was an A+.
Return signage very confusing. Arrows took me around the building and the indicated to pull into gas station?
Parked in open spot of parking lot. Eric the. Told me I had to pull it around for him to check it in (no other customers). Why he couldn't have made it easier for the customer and check in the vechile where it was and move it later I won't know.
Will return, but need to polish checkout. That touch point is critical for repeat business.
I wish I had known the pending charges wouldn't fall off my account until the next business day. Very dissappointed in that.
first trailer they gave me with a poor tires I had to take it back to them .
very rude employees.
not recommended location.
It was very easy to reserve and pay for a unit. Would definitely recommend them.
Every one was extremely customer friendly, and very helpful with all my needs.
When I signed and checked the truck out yesterday the manage informed me that if I don’t have time to fill the truck up with gas that it would be $3.75 per gallon. Because I was running behind I did bring the truck in without refilling the tank to a quarter full where it was when I checked out.
This $30 fuel fill up service fee was never mentioned and I feel that I was totally misrepresented by your manager. I feel very strongly that this fee should be waived and I did ask the manager on duty, not the same one who checked me out, and he was not very helpful and said it is what it is.
I was very unhappy with UHaul d=from the very beginning of my time with y'all. I went to the Lewisville location to pick up my box to load it, the took it all the way back. After about 2 or 3 months of storage time I went to go pick it up. I live in Denton, where there is another uhaul location. I was never told that I could have picked up my box in Denton and dropped it off. I was very unsatisfied with the lack of customer service.
We decided at the last minute to rent a truck and I had sent my son to pick it up. U-haul was very helpful working with me on the credit card payment over the phone. I would definitely recommend this company.
You guys are doing great. Keep it up.
Clean, well staffed and excellent.
The only issue I had was with the card readers, but the staff took care of it pretty quickly.
I had a heard time finding the location, the building did not have an address on it. I had an extremely difficult time removing the trailer from my hitch, it just would not release. I spent ours trying!
Very poor scheduled a 20' foot truck for 7am pick-up received a call day before stating truck would not be available until 9:30 and would be at a different location, received another call at 9:30 day of move stating truck would not be available until 1230. They put us in a 17' van terrible screamed all they way down the highway van completely worn out. We scheduled 20' truck so we would only have to make one trip as the move was 100 mile round trip. Due to the down size we were forced to make 2 trips which was double the price. Very dissatisfied would never schedule with Uhaul again nor recommend to anyone.
Everything was great. Awesome service
Erika was great! Thx for the quick service and for having the truck size I needed!
I really like this U-Haul facility.
The staff was very kind and professional
the tow dolly wouldn't allow me to back up onto my drive way. That was not a big deal anyway
Drop off was quick and painless.
Nothing at this location, I love the friendly welcome and empathic ear directed my way. Moving during the hottest part of summer is never easy, but the staff at this location made it bearable. My experience there was wonderful and I appreciate the extra courtesy.
Wonderful young man who helped me, very professional. Thank you.
I rented a covered 6x12' trailer to move my daughter back to college. Unfortunately the covered trailer's roof leak in multiple places and got a number of our possessions wet, including a brand new couch, a water swelled ping pong table, many wet blankets, water all over a desk, etc. Indicated to the staff that they needed to get the seams properly sealed up before re-renting it. Would like a discount on the rental for all the effort we went through to clean up the damaged furniture.
Exceeded my expectations. From start to finish an excellent job.
No issues, move went well.
Not the store's fault, but the interior dome lights on the truck weren't working, and I think the transmission on the truck needs to be looked at. Twice during the move, the truck couldn't get out of 1st gear.
good customer service. very friendly and helpful stuff. will definitely use this location in the future.
Staff was extremely rude and didn't seem intrerested in working there. He sounded like he is doing us a favor by working there. I have rented uhaul before and this was the worst experience and I am willing to pay extra for some real customer care. Very disappointed in uhaul and their staff!
Staff very accommodating and friendly. Willing to assist where they can.
Very helpful staff. Met me outside as I got out of car and handled trailer drop off quickly.
Everyone there was great and very helpful
They were great! Uhaul was an older one, but it pulled well. The guys there were really good.
My rep was great to work with
The check out & check in equipment process was awesome!
Staff was very friendly and helpful
The person who waited on me must have been new. He had to ask others what he should input on the screen. I went thru the application 3 times.
Check out was quick and painless. The facilities were more than adequate for my needs and I am sorry I did not realize the extent of the services offered by this store earlier.
We had a few minor issues arise, and Harrison, the manager, was extremely helpful and customer service oriented. He was able to quickly solve all our minor issues.
Great place to store your things! Wonderful
Employees were very helpful.
The staff at this location was very friendly and helpful. We ended up needing 2 more boxes than we anticipated, and they were very accommodating in getting us more.
The U-Haul team made the process of storing and moving my items easier which for any move is important!
My card did not work so we got locked in. We can`t really use our storage, the light is out so we can`t stack or sort because we cannot see at all. The assistant manager was very helpful.
The process after bringing back the ubox was not clear. Someone was supposed to call me back to let me know what will be the next step but nobody did.
Friendly and well prepared staff.
Nice new facility. Glad to.have the rv under cover with electric.
only disappointment is that they didn`t have the storage space I wanted so I had to take a smaller space.
this was a good experience
Excellent service. Harrison Garrett were extremely helpful.
The wait time for help can sometimes be lenghty.
The wait time for help can sometimes be lenghty.
Very nice storage complex, kept very clean. Pleasant to do business with the friendly people in the office.
Really loved this facility and it`s staff thanks again
Everyone at my storage location was very helpful and friendly. Location always clean, including restroom inside storage area which comes in very handy. But again staff was exceptional
Staff is knowledgeable and very pleasant.
We moved out of our units Februaty 12, yet didn`t get refunded for the unused part of the rest of the month. Since I paid for them they need to stay empty Intel my rent ends.
The staff was extremely helpful and worked with us every step of the way.
we needed a storage for a few things
UBoxes were fine and are upto the standards. The transportation of the Ubox with the rental truck was not an easy task. Over all the service was good and fast.
My no relates to Georgie. He was rude, argumentative, tried to change my reservation and over charge me, and a complete a-hole. The other guy that stepped in and helped me was excellent!!!
Great service, did not have any issues with this location.
The lights in Building 900 are slow to come on
Great customer service!!!
very good service, did not know about the 30 day storage fee tacked on
Aaron was a great help and very accommodative. Great customer service.
love having the dolly for use too!
Very friendly and helpfull staff, experience exceeded my expectations
office staff exceptional above my expectations
The Ubox system is not easy to navigate. Fortunately Uhaul staff was very helpful every step of the way. I am really happy with the team in Bakersfield, customer service, and the teams in Lewisville.
Your associate was very courteous, helpful, and explained all to me very well. This was my first storage rental and I had questions which he kindly answered.
I was told wrong date to remove my personal belongings and i was charged for the day that i didnt use the storage
the only part I dint like was price when up and up to often ** to High price storage...
Everything and everyone was wonderful. Especially Garrett. I highly recommend!
I think the lighting should face the storage door. Just a thought.
Staff was very easy to work with.
Had lots of damage to the things on the inside and was 2 hours late for delivery.
seamless and easy transfer of goods
I would not recommend a homeless person to that storage if it was free
I would not recommend a homeless person to that storage if it was free
It was very clean and the size unit was just what we needed.
Contract stated 47 extra miles for which I was charged and did not use. Devious, deceptive, and dishonest policy.
I did not have any contact with the Lewisville u haul, so unable to rate. My problem with haul was where the order process started on West Dundee Illinois.
Ryan was awesome....he has excellent customer service skills!! Very personable and accommodating! Plead give him a raise!!! I will recommend this location to others.
Extremely professional and courteous.
quick and friendly. Thank you..
Great job and very quick service and no hassle
as long as your helpful and polite that`s all anybony needs we do the best can and the staff did that
Ubox was not ready for pickup as promised when I called to get it out of storage
Great and friendly service....
The facility was clean and the assistance from the staff was excellent. I believe his name was Philip, but he was phenomenal in helping me figure out the right size storage. Thanks!
Very respectful. Thank you.
Aaron is racist does not return the customers calls and a major communication gap exist within your customer service department. Never again !!!
we Were charged for only 6 days of using the storage for the entire month. This is unacceptable and very rude from Uhaul. Also locked in when moving out. Attendant left us.
Have already recommended and sent 2 new storage customers. Excellent Staff and Service, definitely a asset to the Uhaul companies.
I had NOTHING but problems, dealt w shady employees, the rudest employees in business. A manager hung up on me, then flat lied to cooperate when I called. I tell everyone to avoid this company.
Friendly staff and easy to work with
Daniel is an excellent associate, he was very friendly and helpful.
THE GENTLEMEN THAT PROCESSED MY ORDER WAS VERY NICE AND MADE MY TRANSACTION EASY.....MERRY CHRISTMAS
Aaron and the staff have been instrumental helping me over the last couple years. We operate our business out of storage. They never let us down and regularly go above the call in customer service.
Excellent service!! Thank you
Awesome first experience in renting a storage unit. Will return if we need it again!
Aaron went above and beyond when I had a small issue come up. Staff was always extra friendly.
I`ve dealt with 3 different U-Haul facilities in the last week. This facility is in a different league from the others. The staff could not have been more attentive or courteous.
Staff was prompt and very helpful
Make me wait 3 hours to change the tire on tg truck
Management always assisted quickly
Not a very good customer experience. There was a lack of concern for customer needs.
The staff onSaturday, June 28th were great. The jerk yesterday is the reason that I would never recommend your company.
You need to ask me about the truck reservation which was horrible and a complete mess and totatlly screwed everything up!!!!
Your customer service was very bad and I`m glad to be out of there. I wouldn`t tell anyone about this place. They had no idea about pricing or services.
Staff was very helpful by getting everything we needed in a short period of time.
Really? 200 characters. You don`t really want to hear from anyone, do you? I was concise and 277 characters barely did it. So, another check under No.
Very helpful and great customer service.
The lady at the office she very nice,reliable and quick.
Good facility, very helpful staff.
Satisfied with experience. I do wish they would prorate everything.
Service was good, facilities were great.
The only comment I have is the floor of our unit previously had a car parked in it - OIL all over the floor!That could absorb the mess and damage my belongings. Vehicles in different areas - better!
Friendly efficient, provided good rates for storage
The service was great, and the movers at both ends were awesome!! polite, eager to work, never complained, were a pleasure to work with.
Very User-friendly. I`ll definitely be returning. Thank You.
Carson was a big help in getting my storage needs taken care of and renting a trailer
Purchased 24 access card and never could get in
overall very satisfactory, easy in and out, everything was kept clean
Uhaul raised the rates when they took over from Royal which I did not like.
I could not access the gate with my access card.
When uhaul took over this facility they raised the price 3 times in the first year and reduced the access hours. If you wanted later hours you had to pay an additional amount.
Professional Staff and access to storage unit very convenient!
during the ice storm he was very concerned with my falling so he pulled the truck as close as possible and even let me take his arm so I would not fall thank you Aaron.
EXCELLENT!We came in @ 4:45PM.15min. b4 closing they waited on us as if the doors had just opened.I came in again. Uniforms so neat clean!They were friendly,smiled polite!!
The lighting is poor around my unit. Several light fixtures were not working.
The staff was very friendly.
1-U-Haul may be priced competitively BUT they notoriously nickel and dime you. 2-Our unit had a car stored in it and thick oil was on the floor, will seep into boxes and possibly ruin items inside.
the office personel staff was very knowledgeable an friendly respectable and would b back if need a storage space again
The level of customer service is impeccable
Convenient, clean, easy to access, and an affordable rate. I rented a trailer and moved from interstate and was given a months free rental.... A great storage facility.
The facility was well maintained and the
staff was very helpful and courteous. I`ll be back should the need arise!
great staff,very helpful!
It`s bullshit that there isn`t a dumpster to use and are forced to pay to use the only dumpster available.
Very helpful employees. Great experience,
there was no lights inside the storage
Was very happy with the service received in Lewisville.
This facility is so much better than the one down further east on 121. We`ve used the storage and about 3 trucks, 1 vehicle trailer and a dolly -- All Good!
Very friendly and prompt service to my service request.
Nice place, friendly staff
Hours of operation were too short.
After-hours process was poorly described and confusing.
Worst experience ever!!! Poor customer service with constant excuses and lies!! Will never use again!
staff needs to smile a bit more and make the client welcome to the property. Also focus on the task they r doing, so that they don`t forget to give the key to the client before they leave the desk.
Very polite, and helpful Young Men at the desk. Great customer service.
Very friendly and helpful.
Slow service. Messed up my reservation.
I recently rented a U-Haul trailer. About 2-3 weeks later they attempted to charge me for a storage unit as well. They told me they would look into it and get back to me. This has never happened.
The staff was very helpful not just with me, but with some other people seeming unsure of their needs. It is nice to see customer service in action!
Working the moning manager to death had to wait while he set up trucks for 5 local renters. and a leaving storage customer.
Very helpful, wonderful experience.
Really enjoyed our use of this facility and would consider again if needed. Staff was helpful even when we needed to pull an 18-wheeler in to load up our stuff.
Service was great, facility was clean and a variety of options were offered and all of our needs were met. Very friendly and helpful staff.
When I went to get things out of storage there were mice in the area that ruined some of my things. I had to throw out boxes of towels,a chair had mice droppings on it,
The Mgr and Office staff provided me a level of service that was outstanding. They were willing to help with everything. I was very impressed!!
Access to the units need to be a little longer than 7pm in the summer.
My agreement on space and price was changed 3 times by the company. Once the agreements were made, they should have honored it.
I have never been in a U-haul center where the people were as nice and warm as the people are here. I will recommend to my friends and family.
very helpful and quick to address any issues that came up.
all the staff members were helpful and
friendly and very informative
I would NEVER recommend this storage unit. My unit was broken into on Christmas day and U-Haul did nothing. we lost thousands of dollars of valuables, so irreplaceable.
Even though there was a blip in what was available versus what had been promised, the staff was very helpful in coming-up with a workable solution for us.
Great facility. Conveniently located. Staff was helpful and responsive.
it was good and fast service.
They had the perfect size unit for my 2700sf house: And it`s climate controlled.
paperwork took a little too long.
The office staff is awsome. very helpful and friendly.
The two associates were helpful and knew what they were doing. The only thing was the storage unit floor was kind of dirty w/dead bugs, etc.
Helpful manager and very clean, safe facility.
I had a very good experience while using Royal Storage. The customer service was excellent and the facility is nice and clean. I have already moved in and am very happy with everything.
Great experience! I definitely recommend!
The staff is very friendly and extremely helpful!!! And units are clean and easy to get to!
There was a mix up and the gentleman took a while fixing it. All in all is was okay.
The lady that assisted me was very knowledgeable, friendly and informative.
The location is clean, new construction. Very accessible from the highway. I chose not to use them on this date, but will do so in the very near future.
The personnel at this location were very helpful, answered all my questions in a timely manner and wanted me to have the best options.