Customer Reviews for U-Haul Moving & Storage of Lake Lewisville
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of U-Haul Moving & Storage of Lake Lewisville
I rented a truck from Hamm's Tire & Automotive
1017 Fox AveLewisville, TX 75067 location because it best fit my budget. I arrived at the store; the representative informed me that I had to wait for 30 min because he was finishing up a wheel alignment for another client (The guy is a mechanic and a Uhaul representative, I adore hard working people). I even ask him if I can go and come back in 30 min, he insists that I wait.No worries at this point, He finally attends to me about 45 min later. As soon as he starts the checkout process, my wife receives a phone call from dispatch, informing me that the store I chose is closed and should go to another store, I inform dispatch that I am in the process of check out, and I have been waiting for an hour at this point. To prove my point, I give the U-haul representative to confirm my point. They speak, and he informs me that I would need to go to the other store. I call the dispatch back, and he assures me that the charges will be the same( That is i would be charged as though I rented from the Hamms store). I reach this other store and explain my situation and voice my concerns about customer care and guy becomes ballistic... asking me whether I need the truck or does he need to cancel my order. Explain the experience to him, but at this point, we are going no were. Honestly, the way I was treated is nothing short of Discriminatory because of this experience I will NEVER again RENT from UHAUL, and I will make sure I spread the word of what a terrible, lousy, worst customer service EVER this company is through MyBlog, Facebook, youtube & Twitter followers.
*** The rep even failed to inform me that the truck as at risk of Water damage because of a Dent. NOT COOL.
The trailer was very jerky when we drove with it attached. We never had any issues with it coming unattached. I don't know if this was a connection problem or an equipment problem, but it was pretty annoying.
Equipment was in very good condition but your parking lot/site layout is not customer friendly. Items included blocked off aisles, huge speed bumps, no directional signs to help a first time renter on how to leave the site after dropping off equipment, etc
We had a few minor issues arise, and Harrison, the manager, was extremely helpful and customer service oriented. He was able to quickly solve all our minor issues.
The return check-in process is somewhat slow. There should be someone posted to receive returns in a more speedier manner.
Rude customer service and disrespectful. I will NEVER comeback to this location.
I made the reservation online but it was not properly given to the store. They did take care of it though.
Great place to store your things! Wonderful
Garret was very kind and helpful
You guys were professional, personable, and fast!! Thank you
I will use you again!
Employees were very helpful.
Very nice experience, employees friendly and helpful, was in and out quickly. Pricing very fair. Thank you
Not a reflection of this location! Recent uhaul reservations have been nothing short of a NIGHTMARE! I have done online orders and have had rental rented from under me and rentals not available at my pickup locations! Extremely frustrating and have lost confidence in uhaul! You need to put a foot in the rear of owners!
Have them work with Arthur. Out of five guys that were standing there, he was the only guy that acknowledged me and asked to help.
Everything about my experience with U-Haul was easy and efficient.
The staff at this location was very friendly and helpful. We ended up needing 2 more boxes than we anticipated, and they were very accommodating in getting us more.
Great experience and staff was friendly
Only difficulty was getting out pulling a trailer. I had to ask how to get back north and no one was really prepared to give directions so no u-turns were necessary. Eventually they figured it out for me.
Next time don't make me drive to a different location because my trailer was double booked. It's pretty ridiculous that my original location at1682 S Interstate 35 E, Carrollton, TX 75006 only had 1 trailer in the size I needed that was already rented, but went ahead and confirmed a reservation for me on the same trailer. I drove 40 miles after working an overnight shift to be told it wouldn't be returned. I was delayed 2 hours, and had to drive to another location to get a trailer. Reservations should not be confirmed if the equipment is not on the lot.
Another great experience with U-Haul. Big Truck was great and in new condition despite 135,000 miles. Thanks.
The U-Haul team made the process of storing and moving my items easier which for any move is important!
Keep Lisa, not sure of her last name. She was helpful and does a good job.
Excellent service and staff!
The store was extremely clean and well maintained. Never had to wait to be helped. The customer service was exemplary. I would use this store again and recommend it to anyone who needs a Uhaul. Way to go!!
My card did not work so we got locked in. We can`t really use our storage, the light is out so we can`t stack or sort because we cannot see at all. The assistant manager was very helpful.
The process after bringing back the ubox was not clear. Someone was supposed to call me back to let me know what will be the next step but nobody did.
Great customer service; great experience!
I didn't care for the pre installed dolly and bag of blankets in the truck. I understand the point of them being there but when the truck starts to get full, they become a pain to pack around.
Read above comment. I did file a complaint for some sort of compensation for this.
Friendly and well prepared staff.
good group of people at this location.
Got charged for being less than an hour late, was hoping for some sympathy but received none. I will not use this location again.
Great people inside at the counter, very pleasurable experience.
Nice new facility. Glad to.have the rv under cover with electric.
only disappointment is that they didn`t have the storage space I wanted so I had to take a smaller space.
The trucks driver side sun visor would randomly fall impairing vision and the passenger side door mirror was shattered and couldn't see to change lanes
This comment is not directed at this location: The original location on I35e in Lewisville screwed up my reservation and I had to pick up at this location. The trailer had a make shift handle lock that didn't work and the doors flew open while traveling.
Always great, used many times
Once again, Erika was awesome!
this was a good experience
Everything was VERY smooth - we used express check in and all of our info was ready. Our truck was ready right away, staff was friendly and quick. Could not have gone any better!
I'm extremely happy with the level of customer service that you all offer. No complaints and no suggestions!
Went in on a Sunday morning. It took a while to get waited on but went fast and easy once they started checking us in. The promised email did not come in until the next day so I was worried about whether the truck was checked in or not. I'm still not sure but I think it has been checked in.
Erica was very professional and helpful although working alone that day.
The assistant manager that worked on 4-23 is a wonderful employee! He really went above and beyond to help us out.
One of the best UHaul experiences I have ever had.
Dolly be included and unlimited mileage and or first 50 miles free.
Erika was very friendly and helpful
Staff was super nice and very personable.
Excellent service. Harrison Garrett were extremely helpful.
The 2 men that were there that morning helped me out a lot. Thank you
Have equipment ready at the appropriate time
The team was nice and equipment check in and drop off was a snap.
Stood around in the shop for 10 minutes with other customers waiting for a sales rep, no one to be found.
The wait time for help can sometimes be lenghty.
The wait time for help can sometimes be lenghty.
Daniel gives great customer service!
The 26 ft truck we rented had numerous mechanical problems: front-end vibration, head lights very dim on low beam and only right head light worked on high beam, brakes did not work well (unsafe), & generally truck very run down. Called this to the attention of the attendant/clerk when returning the truck-he only said sorry for the inconvenience and we will check into these things. Planned on keeping truck several days-turned in after 1 day!
The truck was outdated and I couldn't change mirror view...makes it less safe. Great people though explained everything well.
Quick and easy. Employee was very friendly. Will definitely use again, if needed.
Harrison and his team are always on their "A-Game". Now that I know about their new RV/Boat storage, I will be moving my travel trailer into here.
The people who work there are very polite, nice, and have a good sense of humor. I appreciate them very much. They deserve raises!
The employee was unprofessional, kept getting confused in processing the return, so he would help other customers and make me wait. Then after 20+minutes he figured out to to complete the return and never offered to un-hitch the trailer. I asked him who was going unlatch my trailer and he you can. If you really need help, let me know and when I am available I can help you!!! He was absolutely unprofessional and an idiot!!! I will not use uhaul if I have this type of location to return it to. 0% satisfaction.
The cost was too high for a simple transport of goods. The staff in Lewisville was awesome and I will use them again for truck rental and packing materials.
Very nice storage complex, kept very clean. Pleasant to do business with the friendly people in the office.
Really loved this facility and it`s staff thanks again
Everyone at my storage location was very helpful and friendly. Location always clean, including restroom inside storage area which comes in very handy. But again staff was exceptional
Staff is knowledgeable and very pleasant.
We moved out of our units Februaty 12, yet didn`t get refunded for the unused part of the rest of the month. Since I paid for them they need to stay empty Intel my rent ends.
The staff was extremely helpful and worked with us every step of the way.
we needed a storage for a few things
UBoxes were fine and are upto the standards. The transportation of the Ubox with the rental truck was not an easy task. Over all the service was good and fast.
My no relates to Georgie. He was rude, argumentative, tried to change my reservation and over charge me, and a complete a-hole. The other guy that stepped in and helped me was excellent!!!
Great service, did not have any issues with this location.
The lights in Building 900 are slow to come on
Great customer service!!!
very good service, did not know about the 30 day storage fee tacked on
Aaron was a great help and very accommodative. Great customer service.
love having the dolly for use too!
Very friendly and helpfull staff, experience exceeded my expectations
office staff exceptional above my expectations
The Ubox system is not easy to navigate. Fortunately Uhaul staff was very helpful every step of the way. I am really happy with the team in Bakersfield, customer service, and the teams in Lewisville.
Your associate was very courteous, helpful, and explained all to me very well. This was my first storage rental and I had questions which he kindly answered.
I was told wrong date to remove my personal belongings and i was charged for the day that i didnt use the storage
the only part I dint like was price when up and up to often ** to High price storage...
Everything and everyone was wonderful. Especially Garrett. I highly recommend!
I think the lighting should face the storage door. Just a thought.
Staff was very easy to work with.
Had lots of damage to the things on the inside and was 2 hours late for delivery.
seamless and easy transfer of goods
I would not recommend a homeless person to that storage if it was free
I would not recommend a homeless person to that storage if it was free
It was very clean and the size unit was just what we needed.
Contract stated 47 extra miles for which I was charged and did not use. Devious, deceptive, and dishonest policy.
I did not have any contact with the Lewisville u haul, so unable to rate. My problem with haul was where the order process started on West Dundee Illinois.
Ryan was awesome....he has excellent customer service skills!! Very personable and accommodating! Plead give him a raise!!! I will recommend this location to others.
Extremely professional and courteous.
quick and friendly. Thank you..
Great job and very quick service and no hassle
as long as your helpful and polite that`s all anybony needs we do the best can and the staff did that
Ubox was not ready for pickup as promised when I called to get it out of storage
Great and friendly service....
The facility was clean and the assistance from the staff was excellent. I believe his name was Philip, but he was phenomenal in helping me figure out the right size storage. Thanks!
Very respectful. Thank you.
Aaron is racist does not return the customers calls and a major communication gap exist within your customer service department. Never again !!!
we Were charged for only 6 days of using the storage for the entire month. This is unacceptable and very rude from Uhaul. Also locked in when moving out. Attendant left us.
Have already recommended and sent 2 new storage customers. Excellent Staff and Service, definitely a asset to the Uhaul companies.
I had NOTHING but problems, dealt w shady employees, the rudest employees in business. A manager hung up on me, then flat lied to cooperate when I called. I tell everyone to avoid this company.
Friendly staff and easy to work with
Daniel is an excellent associate, he was very friendly and helpful.
THE GENTLEMEN THAT PROCESSED MY ORDER WAS VERY NICE AND MADE MY TRANSACTION EASY.....MERRY CHRISTMAS
Aaron and the staff have been instrumental helping me over the last couple years. We operate our business out of storage. They never let us down and regularly go above the call in customer service.
Excellent service!! Thank you
Awesome first experience in renting a storage unit. Will return if we need it again!
Aaron went above and beyond when I had a small issue come up. Staff was always extra friendly.
I`ve dealt with 3 different U-Haul facilities in the last week. This facility is in a different league from the others. The staff could not have been more attentive or courteous.
Staff was prompt and very helpful
Make me wait 3 hours to change the tire on tg truck
Management always assisted quickly
Not a very good customer experience. There was a lack of concern for customer needs.
The staff onSaturday, June 28th were great. The jerk yesterday is the reason that I would never recommend your company.
You need to ask me about the truck reservation which was horrible and a complete mess and totatlly screwed everything up!!!!
Your customer service was very bad and I`m glad to be out of there. I wouldn`t tell anyone about this place. They had no idea about pricing or services.
Staff was very helpful by getting everything we needed in a short period of time.
Really? 200 characters. You don`t really want to hear from anyone, do you? I was concise and 277 characters barely did it. So, another check under No.
Very helpful and great customer service.
The lady at the office she very nice,reliable and quick.
Good facility, very helpful staff.
Satisfied with experience. I do wish they would prorate everything.
Service was good, facilities were great.
The only comment I have is the floor of our unit previously had a car parked in it - OIL all over the floor!That could absorb the mess and damage my belongings. Vehicles in different areas - better!
Friendly efficient, provided good rates for storage
The service was great, and the movers at both ends were awesome!! polite, eager to work, never complained, were a pleasure to work with.
Very User-friendly. I`ll definitely be returning. Thank You.
Carson was a big help in getting my storage needs taken care of and renting a trailer
Purchased 24 access card and never could get in
overall very satisfactory, easy in and out, everything was kept clean
Uhaul raised the rates when they took over from Royal which I did not like.
I could not access the gate with my access card.
When uhaul took over this facility they raised the price 3 times in the first year and reduced the access hours. If you wanted later hours you had to pay an additional amount.
Professional Staff and access to storage unit very convenient!
during the ice storm he was very concerned with my falling so he pulled the truck as close as possible and even let me take his arm so I would not fall thank you Aaron.
EXCELLENT!We came in @ 4:45PM.15min. b4 closing they waited on us as if the doors had just opened.I came in again. Uniforms so neat clean!They were friendly,smiled polite!!
The lighting is poor around my unit. Several light fixtures were not working.
The staff was very friendly.
1-U-Haul may be priced competitively BUT they notoriously nickel and dime you. 2-Our unit had a car stored in it and thick oil was on the floor, will seep into boxes and possibly ruin items inside.
the office personel staff was very knowledgeable an friendly respectable and would b back if need a storage space again
The level of customer service is impeccable
Convenient, clean, easy to access, and an affordable rate. I rented a trailer and moved from interstate and was given a months free rental.... A great storage facility.
The facility was well maintained and the
staff was very helpful and courteous. I`ll be back should the need arise!
great staff,very helpful!
It`s bullshit that there isn`t a dumpster to use and are forced to pay to use the only dumpster available.
Very helpful employees. Great experience,
there was no lights inside the storage
Was very happy with the service received in Lewisville.
This facility is so much better than the one down further east on 121. We`ve used the storage and about 3 trucks, 1 vehicle trailer and a dolly -- All Good!
Very friendly and prompt service to my service request.
Nice place, friendly staff
Hours of operation were too short.
After-hours process was poorly described and confusing.
Worst experience ever!!! Poor customer service with constant excuses and lies!! Will never use again!
staff needs to smile a bit more and make the client welcome to the property. Also focus on the task they r doing, so that they don`t forget to give the key to the client before they leave the desk.
Very polite, and helpful Young Men at the desk. Great customer service.
Very friendly and helpful.
Slow service. Messed up my reservation.
I recently rented a U-Haul trailer. About 2-3 weeks later they attempted to charge me for a storage unit as well. They told me they would look into it and get back to me. This has never happened.
The staff was very helpful not just with me, but with some other people seeming unsure of their needs. It is nice to see customer service in action!
Working the moning manager to death had to wait while he set up trucks for 5 local renters. and a leaving storage customer.
Very helpful, wonderful experience.
Really enjoyed our use of this facility and would consider again if needed. Staff was helpful even when we needed to pull an 18-wheeler in to load up our stuff.
Service was great, facility was clean and a variety of options were offered and all of our needs were met. Very friendly and helpful staff.
When I went to get things out of storage there were mice in the area that ruined some of my things. I had to throw out boxes of towels,a chair had mice droppings on it,
The Mgr and Office staff provided me a level of service that was outstanding. They were willing to help with everything. I was very impressed!!
Access to the units need to be a little longer than 7pm in the summer.
My agreement on space and price was changed 3 times by the company. Once the agreements were made, they should have honored it.
I have never been in a U-haul center where the people were as nice and warm as the people are here. I will recommend to my friends and family.
very helpful and quick to address any issues that came up.
all the staff members were helpful and
friendly and very informative
I would NEVER recommend this storage unit. My unit was broken into on Christmas day and U-Haul did nothing. we lost thousands of dollars of valuables, so irreplaceable.
Even though there was a blip in what was available versus what had been promised, the staff was very helpful in coming-up with a workable solution for us.
Great facility. Conveniently located. Staff was helpful and responsive.
it was good and fast service.
They had the perfect size unit for my 2700sf house: And it`s climate controlled.
paperwork took a little too long.
The office staff is awsome. very helpful and friendly.
The two associates were helpful and knew what they were doing. The only thing was the storage unit floor was kind of dirty w/dead bugs, etc.
Helpful manager and very clean, safe facility.
I had a very good experience while using Royal Storage. The customer service was excellent and the facility is nice and clean. I have already moved in and am very happy with everything.
Great experience! I definitely recommend!
The staff is very friendly and extremely helpful!!! And units are clean and easy to get to!
There was a mix up and the gentleman took a while fixing it. All in all is was okay.
The lady that assisted me was very knowledgeable, friendly and informative.
The location is clean, new construction. Very accessible from the highway. I chose not to use them on this date, but will do so in the very near future.
The personnel at this location were very helpful, answered all my questions in a timely manner and wanted me to have the best options.
This facility is so much nicer than our old one, and the managers are very atttentive.
The unit is nice and clean, and Fay and Ray are very nice managers.
The people that own this storage make the entire process a great experience! I moved from Georgia to Texas, a long 20 hour drive, and they were a breath of fresh air! They went above and beyond...
Nobody was at the facility nor had been at the facility all day - office hours posted were 9am-6pm. We went somewhere else.
Customer service reps had no knowledge of the 6.95 charge and the 1-month free rent. Also, they charged a 15.00 fee. Therefore there appears to be a communication breakdown