Customer Reviews for U-Haul Moving & Storage of Lakewood
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of U-Haul Moving & Storage of Lakewood
Two people worked on my vehicle to install the hitch lights. One of the technicians caused damage to my vehicle when removing the lights. Amanda (GM) took care of the issue/filed a claim with their insurance and had solutions to the issue before I was even made aware that there was an issue. She took accountability for her employees actions and found solutions to the issue while reassuring me that they would have the damage corrected. Amanda's Honesty and integrity when faced with a serious issue makes her a vital part of Uhaul's management team.
It's not that problems arise (they do). Its how we deal with those problems that define our charter.
I do hope their insurance company has the same level of integrity.