You could suggest labor assistance or to be safe with any work.
Michael KaminskiCustomer Reviews for U-Haul Moving & Storage of East Lancaster
(Just North of Avenue L)
Services at this Location:
Contact Us
42925 Sierra HwyLancaster, CA 93534
(Just North of Avenue L)
Services at this Location:
Office Hours
- Mon-Thur: 7 am–7 pm
- Fri: 7 am–8 pm
- Sat: 7 am–7 pm
- Sun: 9 am–5 pm
- Free towing inspection
- Propane pay at pump
- 24 hour customer return
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
- Overall Rating:
- Rating:
- 5.0
The truck was kind of dirty and the radio only worked if the drivers door was opened.
Jeffrey Talbutt- Rating:
- 5.0
From the get-go to the final whistle, these guys were as professional as a penguin in a tuxedo. The process was smoother than a buttered-up otter sliding down an icy slope - from booking an appointment to picking up my ride when it was all shiny and new. The mechanic even braved the great outdoors to answer all my questions, even the ones that were goofier than a cartoon dog. I'm so grateful, I'm gonna shout their praises from every rooftop and tell everyone how they're more awesome than a unicorn riding on a rainbow!
Roman Shershnev- Rating:
- 4.0
They didn't have my preferred trailer even though I was rerouted from my original requested location. They did offer me the next size up at no additional charge. Computers were down so the wait was longer than hoped but all in all they were very courteous and attentive.
DAVID CARPENTER- Rating:
- 5.0
The woman who checked us out was amazing and helped me find the humor in all the shenanigans.
Jenifer Gurule- Rating:
- 5.0
Awesome thanks
Richard Tasianos- Rating:
- 2.0
Customer did not leave a comment.
maurice turner | Overall Experience- Rating:
- 5.0
Friendly service, is always a huge plus when it comes with dealing with service. Everything else was great. 👍
mario Rodriguez- Rating:
- 5.0
Nothing
Lawrence Gallardo- Rating:
- 5.0
The receptionist was friendly and very professional. 5 stars
Rosetta Jones- Rating:
- 5.0
Customer did not leave a comment.
Richard White- Rating:
- 1.0
They double charge and they never pick up the phones poor customer service
Carlos Equihau- Rating:
- 5.0
Good customer service experience
Ali Dheini- Rating:
- 5.0
Thank you for a smooth and seamless rental experience.
Anthony Hill- Rating:
- 5.0
Customer did not leave a comment.
Rain Carbellano- Rating:
- 5.0
Customer did not leave a comment.
CINDY AQUINO- Rating:
- 5.0
Everything was really quick and everyone was very helpful
Marriet Fields- Rating:
- 5.0
Good attention!!!
Luis Espinosa- Rating:
- 5.0
Customer did not leave a comment.
Moises Lopez- Rating:
- 5.0
Customer did not leave a comment.
Wallace Johnson- Rating:
- 5.0
I rent a truck at least once a month and there is not a truck rental anywhere that has been as good as Uhaul . Now where and when do I get my discount. It’s due y’all ! Please don’t make me beg !! Check the records and you will that I have been a part of the Uhaul family for a long time , I should have stock in the company ok family!!
terry green- Rating:
- 5.0
Customer did not leave a comment.
douglas schiermeyer- Rating:
- 5.0
My problem came from my 1st reservation in Palmdale city off of Ave T. Inwas suppose to have a truck at 10am..no truck I had to call and tell them.they have no truck available. So I had to get another reservation at this Lancaster location. Very disappointed. Just won't bash this location for the other location failure. What 100% guarantee
Cloris Hunt- Rating:
- 5.0
Excellent customer service!
William Powe- Rating:
- 4.0
The yard is nice. The staff are friendly. The cargo space of the truck was dirty and needed to be swept out.
Eric Slater- Rating:
- 4.0
Customer did not leave a comment.
YOLANDA LOPEZ | Overall Experience- Rating:
- 5.0
Great customer service
MARTIN FIERRO- Rating:
- 5.0
I already recommended other people which have set appointments to get their job done
Rene Lupercio- Rating:
- 5.0
Customer did not leave a comment.
Jose Sanchez- Rating:
- 5.0
N/A
MELANIE HARPER WILLIAMS- Rating:
- 5.0
Excellent customer service.
Chante Myers- Rating:
- 5.0
Appointment at 9:00am, in and out, Fernando was a great technician. Thank you
mike reynolds- Rating:
- 4.0
Customer did not leave a comment.
Newton Uter- Rating:
- 5.0
Customer did not leave a comment.
douglas schiermeyer- Rating:
- 5.0
Customer did not leave a comment.
Sherry Brandon- Rating:
- 5.0
Customer did not leave a comment.
RUBEN DIAZ- Rating:
- 5.0
Customer did not leave a comment.
Mark Fisk- Rating:
- 5.0
Give that young installer my thanks. He knows his stuff. He is helpful and goes out of his way to be nice, informational, and professional. Great service from him
Jim Stephan- Rating:
- 5.0
No complaints from me..
Cheryl Lindaman- Rating:
- 5.0
NA
Charles Martin- Rating:
- 5.0
Customer did not leave a comment.
Larry Crump | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
douglas schiermeyer- Rating:
- 5.0
Customer did not leave a comment.
michael wright- Rating:
- 5.0
Customer did not leave a comment.
celia arteaga- Rating:
- 4.0
When I received my unit there was trash and empty needles/syringes on the ground. Had to borrow a broom and dust pan from office to clean prior to putting my belongings inside. Also, I am positive that my unit was accessed by someone else as there was broken glass, jewelry that had been gone through etc on the ground of the unit when I did the final move out.
TAMMY DOSTER | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Chris Moore- Rating:
- 5.0
I appreciated the boss lady she was so very sweet understanding helpful she didn't rush so took her time I will always rent from U-Haul Thank U
Paulette Stewart | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
Earl Thomas- Rating:
- 4.0
Not being able to get in because the doors are locked to the storage unit located in the back, very frustrating and inconvenient. You call the office number and no one answers.
Brianne Lopez | Overall Experience- Rating:
- 5.0
The service was very good. The lady at the counter was very nice and friendly when taking care of our reservation. No complaints here.
juan huerta- Rating:
- 5.0
Everything was fine except the truck was getting a flat
Joshua Harmon- Rating:
- 1.0
Was over charged on mileage. Rep said shed work it out. She did not. Didn't even make an effort to do so. Also got charged for gas? I filled it back to 1/4 tank as it was when I left. Horrible experience. Will never use uhaul again. I will fight these wrong charges.
Michael Trudeau- Rating:
- 4.0
Customer did not leave a comment.
Rima Jordan- Rating:
- 5.0
Customer did not leave a comment.
James Young- Rating:
- 5.0
I've rented trucks from this location nearly a dozen times and I can't ever remember having a problem or negative experience.
Derrick Schmucker- Rating:
- 5.0
Customer did not leave a comment.
Latoyia Lewis- Rating:
- 2.0
Storage price kept going up, and my storage had a water leak, my boxes were wet.
Kiisha kendrick | Overall Experience- Rating:
- 5.0
Office personnel were very helpful and friendly.
WILLIAM HALL- Rating:
- 5.0
Customer did not leave a comment.
Joseph Ruiz- Rating:
- 5.0
great customer service
SHACONDRA LUCAS | First Impressions- Rating:
- 5.0
Everything ran very smooth. No over-selling or hype. Very knowledgeable staff.
reic berman- Rating:
- 5.0
You guys are awesome!!!
Alejandra Penaloza- Rating:
- 5.0
Customer did not leave a comment.
Keitra Pendarvis- Rating:
- 5.0
Deonte, I didn’t get the spelling of his name but he was Extremely 🧑🏫 professional and kind.
Chante Myers | First Impressions- Rating:
- 5.0
Very friendly employees. They really took their time to explain the services proposed.
Gabriel Peretti- Rating:
- 5.0
Excellent service I would definitely recommend the one Sierra Hwy , in Lancaster, CA.
Sandra Arango | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
Chester Li- Rating:
- 5.0
Guadalupe Ruiz was excellent. She was polite, professional, and courteous. She is an example of what good customer service is and should be for all employees. 😃
KARREEM JOHNSON- Rating:
- 5.0
Customer did not leave a comment.
Audifreed Mondragon- Rating:
- 5.0
Customer did not leave a comment.
Nickie Pengilley- Rating:
- 5.0
The gentleman that's assist me when I check out the equipment was very nice and helpful.
Maribel Renteria- Rating:
- 4.0
Customer did not leave a comment.
Shreda POWELL- Rating:
- 5.0
UHAUL kept its promises by providing excellent customer service. The work appears to be excellent as well. If it's not it is Guaranteed for life, AND UHAUL CAN BE TRUSTED!!! Thank you UHAUL !!!
Lester Cole- Rating:
- 5.0
Customer did not leave a comment.
Raymond Tittle- Rating:
- 5.0
Overall experience was great!! Friendly and helpful staff.
Gary Goodman- Rating:
- 5.0
Customer did not leave a comment.
Patrick Whalen- Rating:
- 5.0
THEY HAVE TRULY MASTERED THE ART OF CUSTOMER SERVICE 👏🏽
Charlesetta Grayes | Overall Experience- Rating:
- 5.0
Excellent customer service throughout storage, although the area of Lancaster ca & Sierra hwy not good at all Period again Excellent Service throughout storage, Location unsafe!
Tiree McHenry | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Pedro Ortega- Rating:
- 5.0
Customer did not leave a comment.
Shana ONeil- Rating:
- 5.0
I’m not sure it went very well
Robert Dorame- Rating:
- 4.0
The light on the trailer for brakes did not work. They were too busy to fix it. The lady who helped us was amazing and took great care of us.
maria fletcher- Rating:
- 4.0
I don't know the process Worked real easy
Douglas harness- Rating:
- 5.0
I was able extend my rental with no issues. I was running late returning and was not judged lol. I had a great experience during a stressful move. No improvement suggestions this time.
Raynelle Walton- Rating:
- 4.0
Just keep good customer service!
Anthony Edmond- Rating:
- 5.0
Customer did not leave a comment.
Sabrina Moreira- Rating:
- 5.0
Customer did not leave a comment.
Gilma Campos- Rating:
- 5.0
Customer did not leave a comment.
Geraldine vasquez- Rating:
- 5.0
Customer did not leave a comment.
Geraldine vasquez- Rating:
- 4.0
Customer did not leave a comment.
indya paul | First Impressions- Rating:
- 4.0
The truck was not in good condition. I told the staff the issues I had with the truck.
Robert Gay- Rating:
- 5.0
Customer did not leave a comment.
DWAYNE POWELL- Rating:
- 5.0
Everything was great, employee's didn't keep me waiting and were very helpful. Trailer was in great condition, stree free trip thank you
MICHAEL MACFARLANE- Rating:
- 4.0
People stealing gas from your vehicles not good
mike mcgill- Rating:
- 5.0
Customer did not leave a comment.
ashley hawkins- Rating:
- 5.0
The technician that performed the installation was very friendly and communicated well.
Anthony Romanelli- Rating:
- 5.0
Customer did not leave a comment.
Jose Sanchez- Rating:
- 5.0
Customer did not leave a comment.
daryl brown- Rating:
- 5.0
Customer did not leave a comment.
Robert Deshields- Rating:
- 5.0
Customer did not leave a comment.
Matthew Paland- Rating:
- 5.0
Absolutely recommend, excellent customer service and was pretty fast too
Joaquin Flores- Rating:
- 5.0
THEY GO OLE SCHOOL AT THIS U-HAUL! YOU ARE GREETED With a BIG OLE SCHOOL SMILE 😊 AND THEY REALLY MEAN HOW MAY I HELP YOU! THIS U-HAUL FAMILY HAS TRULY MASTERED THE ART OF CUSTOMER SERVICE! GREAT JOB! 👍 I WOULD LIKE TO THANK EVERYONE IN THAT U-HAUL FAMILY FOR MAKING ME FEEL AT HOME!👏😊
Charlesetta Grayes | First Impressions- Rating:
- 5.0
It was good the only thing is to allow some time to check the rental and if you rented a dolly make sure it’s also there that’s all
Tomas Ramirez- Rating:
- 5.0
Customer did not leave a comment.
Nicholas Russo- Rating:
- 5.0
Nothing everything was great.
Cornell Richardson- Rating:
- 5.0
Traci went above and beyond as a U-Haul employee providing ample information regarding my storage contract. I truly appreciated her kindness at 7 am on a cold winter morning. Matthew also offered me his prompt assistance during my unloading process. I would recommend this facility anytime. Thank you Traci. Thank you Matthew.
Latoyia Lewis | First Impressions- Rating:
- 5.0
Never received closing statement as told when equipment was returned
Robert Johns- Rating:
- 5.0
Customer did not leave a comment.
Michael Herrington- Rating:
- 5.0
Customer did not leave a comment.
Erick Ringo- Rating:
- 5.0
Customer did not leave a comment.
Antina CallahanHoward | Overall Experience- Rating:
- 3.0
I rented the same size truck to take deris to the same location, traveling the same mileage. Inflation has increased the cost by twice the cost I paid four years ago. Fxxking incredible! Even though the daily rental cost was the same??
Joe Cain- Rating:
- 5.0
Customer did not leave a comment.
JOSE SANCHEZ | First Impressions- Rating:
- 4.0
Customer did not leave a comment.
Rafael Vega- Rating:
- 3.0
Customer did not leave a comment.
Darlene Castillo | Online Move In- Rating:
- 5.0
I appreciate the love ladies.
Raykuel Scarbrough- Rating:
- 5.0
Customer did not leave a comment.
jacqueline johnson | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Analyia Black- Rating:
- 4.0
Customer did not leave a comment.
RAYMOND MORENO | Overall Experience- Rating:
- 5.0
The employees here are nice, place is clean. 5 stars
MICHAEL DEJAYNES | Overall Experience- Rating:
- 5.0
Thank you for your love concern for this move. I really do appreciate everything you guys were on point.
Latonya Ediger | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
Paul Rush- Rating:
- 5.0
Customer did not leave a comment.
ROLANDA SHELLS- Rating:
- 5.0
Lupe was outstanding, very professional she represents U-Haul very well whatever issue she will definitely take care of. Also l met Tracy later towards my rental, she's also is a Boss represents U-Haul very well l will always use the Eastside U-Haul and recommend them
Marla Clarke | Overall Experience- Rating:
- 1.0
Your staff was very rude and aggressive instead of calmly speaking to us she was shouting and yelling across the store and she was supposed to have refunded my money and no refund has been issued at all for the amount of $94.95 staff member Traci I believe she is an assistant manager at the ave L and sierra hwy location in Lancaster CA
Alfred James | Overall Experience- Rating:
- 5.0
Excellent customer service Manager staff wonderful experience
Tiree McHenry | First Impressions- Rating:
- 4.0
Customer did not leave a comment.
MELANIE HARPER WILLIAMS | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
GORDON PEACOCK | Overall Experience- Rating:
- 5.0
The owner of this facility was extremely helpful. She was able to change the turning point of the truck from downtown Lancaster to her facility on Sierra Avenue. Thank you!
DAVID LAVALLEY | First Impressions- Rating:
- 5.0
Lupe, you're a wonderful person and general manager! Getting to know you and conducting business with you was a genuine pleasure. For everything, I'm grateful.
monica stewart | Overall Experience- Rating:
- 2.0
Customer service was friendly but was told if I didn’t get my stuff out immediately that day I would be billed for a whole month further when the manager told me that if I didn’t remove my padlock and by there disc lock they would cut mine off after I had been using the same lock for 2 months Also I need a 10x10 storage the price posted was $10 less than what they wanted to charge so I found a 10x10 for $125 uhaul wanted $175 need to save money Needless to say but I was disappointed overall
BYRON THOMPSON | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
ELIANNE AMAYA | First Impressions- Rating:
- 4.0
Customer did not leave a comment.
Julian Gutierrez | Overall Experience- Rating:
- 4.0
Customer did not leave a comment.
CIRILO GOMEZ | Overall Experience- Rating:
- 5.0
Extremely helpful, and even though I got there close to closing time , she didn't rush the process, she took her time , and answered all of my questions, she was an amazing person to work with **********
CONRAD MONTANO | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
BESSIE FRAZIER | First Impressions- Rating:
- 3.0
Better instructions on finding the unit assigned. Showing of unit prior to renting the unit was not offered at this location. The Unit is too small for my needs. I do plan on moving out to a different location closer to Los Angeles in the next couple of months..
Brianne Lopez | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
jerome stallworth | Overall Experience- Rating:
- 3.0
U-haul neighborhood Dealer 1665 E Washington Blvd, Pasadena For some reason the owner decided to build a printing shop that obscures the U-Haul place. “KASL Printing & Graphics”. Owner is Jack Karabibergian Their website is trash and it’s from 1998. The owners email is kasl@earthlink.net!!!!! This is by far the worst experience I’ve had, usually it’s super simple. Man this place has 0 customer skills. It was a wife and husband team, and the man has a temper problem and the husband lost his cool, and he even called me the B word because I couldn’t find my ID in my purse fast enough. And then he proceeded to kick me out of the store. As I was leaving the door, he hit my already injured toe so I had to go to the hospital. I called the ambulance. The police showed up. This is such a terrible place. They need to be shut down right away!!!!!!!! Please fire this couple. They don’t to represent Pasadena. One more thing, the toilet is always broken???? Melissa Tovar 8188097374
Melissa Tovar | Online Move In- Rating:
- 3.0
What's to be
Afrikaren Plazdohtifaw decarriere | Online Move In- Rating:
- 4.0
Customer did not leave a comment.
DAIQWAN ADAMS | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
LANISE OWENS | First Impressions- Rating:
- 4.0
The lock 🔒 was broken already
jerome stallworth | Online Move In- Rating:
- 4.0
Storage units were both dirty with multiple bug bombs, medical syringe and trash. The unit was suppose to be one but was a former unit with 2 doors and both seals are broken and easily accessible by mice, snakes and bugs. I can literally put my hand in the opening or broken part of both doors. Staff was incredible and love them they just need more help to make sure units are clean and maintenance is done. I have UBoxes arriving and they are well ahead of schedule and ready for them. Employees are WONDERFUL
TAMMY DOSTER | First Impressions- Rating:
- 3.0
Customer did not leave a comment.
Janeshia Neeley | Overall Experience- Rating:
- 3.0
Customer did not leave a comment.
Jessie Dartharb | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Sandra Frewuter | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Susan Montgomery | First Impressions- Rating:
- 2.0
Customer did not leave a comment.
Jessie Dartharb | First Impressions- Rating:
- 3.0
Customer did not leave a comment.
maximiliano chavez | Online Move In- Rating:
- 4.0
It would be nice to have access to the storage at all hours, using our individual access code. I don't work regular hours so limited access makes it difficult.
Janette Brown | First Impressions- Rating:
- 1.0
Customer did not leave a comment.
Raul Fernandez | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Ricardo Barrera | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
JAMES medrano | Overall Experience- Rating:
- 5.0
Manager Lupe is great
Caprice Williams | Overall Experience- Rating:
- 5.0
The people making the reservations for my pickup of equipment in Sacramento put me through heck to get the equipment in a limited time frame
leo larochelle | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
LORRAINE GARCIA | First Impressions- Rating:
- 4.0
Recommend to have staff working there at least until 11 pm for late movers to help with anything they may need. Also, have security 24/7.
RAYMOND LEIVAS | First Impressions- Rating:
- 2.0
This location has their calls routes to customer service, making it hard to get needs met!!!!
CHRISHANDA PATTON | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Nelson Gutierrez | Overall Experience- Rating:
- 1.0
The lady named Tracy is no help at all and I purchased a lock and it was supposed to be in my storage and it wasn’t even there so I had to go to AutoZone and buy another lock because you guys were closed and I still haven’t received my refund for that very disappointing and The service here very disappointed and Tracy is no help at all she’s no help she’s very lazy
Gina Smith | Online Move In- Rating:
- 3.0
Facilities (sliding door) have been inoperable for awhile and still not repaired.
GABRIDALE WILSON | Overall Experience- Rating:
- 5.0
The lady who helped us was very kind and helpful. I believe her name was Guadalupe. The sign on the door said she was GM
Jaime Balderas | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
tameka de peazer | First Impressions- Rating:
- 5.0
The UHaul staff and management strives to go above and beyond the customers needs, they were also very compassionate during the pandemic and provided options in lieu of Auctions! I appreciate Lupe the Manager and her amazing staff and willingness to work with her customers! This team is a class act, their customer service goes beyond measure!!! Thank you UHaul
LUPE ROSE | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Artese Love | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
Vinnie Richardson | First Impressions- Rating:
- 5.0
Luv the manager professional friendly
Marla Clarke | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
antonio haney | Overall Experience- Rating:
- 5.0
The manager Lupie and the employees gave me, "EXEMPLARY" SERVICE. LUPIE YOU ARE AN AWESOME ROLE MODEL FOR YOUR EMPLOYEES. THANK YOU FOR GIVING ME WORLD CLASS CUSTOMER SERVICE. GO UHAUL. IT WAS A PLEASURE.
JENNIFER HAMILTON | Overall Experience- Rating:
- 5.0
Thanks guys very much
Gregory Cochran | First Impressions- Rating:
- 1.0
When I had the store was dirty one 2 the fence was broken for 3 whole days 2 days was open completely all day and night on Sunday the last day I was trying to move out exactly at 6 pm the gate was close and no longer was able to go inside I called the number send me to customer service witch they couldn’t help me cause the place was close already why pay so much yo no have access to the place on Monday I called and they said they were having issues ok why not put a signs or let the customers know about the issue I payed people to help me move out and o wasn’t able to do that on Sunday
Karla Vargas | Overall Experience- Rating:
- 5.0
Overall experience was perfect. The he staff helped me anytime I had a question. And I was in and out Quick with out any hassle and the price was perfect.
Joseph Foster | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
chondra nickerson | First Impressions- Rating:
- 2.0
Customer service was ok. I ordered a storage unit online paid for it. I went to store to check in and get my unit number, but unit had a lock on it. Storage unit was not available, already belonged to someone else. Nothing else was available.
LoRay Cambell | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
PENELOPE BORTMAN | Overall Experience- Rating:
- 5.0
The staff is very friendly and will go out of their way to help if needed.
DANNY CALDERON | Overall Experience- Rating:
- 5.0
Your staff that assisted me was efficient and courteous. I appreciated that as I was a little overwhelmed and she was very reassuring that our storage would be safe and monitored. Thank you for this.
Joshua Delrosso | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
Letiche Ham | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
latonia jones | Overall Experience- Rating:
- 2.0
I spent over $3000 dollars and couldn't be accommodated for a storage unit that I needed so I am being charged $40 dollar a day because I don't have any place to put my things. I made every attempt before I left to have a storage unit but just to get the run around. So I will not recommend to any family or friends.
Merlene Yelding | First Impressions- Rating:
- 5.0
The manager at this location is wonderful! She’s very kind an helps w/ any problem with professionalism and a warm smile.
shawna wilbanks | Overall Experience- Rating:
- 4.0
Customer did not leave a comment.
RYAN COWGILL | Overall Experience- Rating:
- 4.0
Customer did not leave a comment.
David Keys | Overall Experience- Rating:
- 4.0
Customer did not leave a comment.
GABRIDALE WILSON | First Impressions- Rating:
- 5.0
Tracey was very helpful, knowledgeable and so nice. You are lucky to have her with your organization.
John Bercsi | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
Mariana Soli | Overall Experience- Rating:
- 5.0
They helped me on hard times especially the supervisor. Me and my kids couldn’t be more thankful. Cierra
Cierra martin | Overall Experience- Rating:
- 5.0
Thank you Fernando for being such a big help with renting the moving van and storage unit! Super friendly and made everything very easy
Isabella Brookman | First Impressions- Rating:
- 4.0
Customer did not leave a comment.
PENELOPE BORTMAN | First Impressions- Rating:
- 3.0
Customer did not leave a comment.
Kisha Fowler | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Sabrina Allee | First Impressions- Rating:
- 5.0
I will rent again I always rent through Uhaul your agency is reliable and very consistent.
renee thomas jones | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Salvador Villegas | Overall Experience- Rating:
- 3.0
I wasn't able to move into my unit. I paid for 1 month n had to cancel the unit. Not due to any fault of u-haul.
ELLEN ORTON | Overall Experience- Rating:
- 4.0
Very helpful and courteous they were very patient and generous. I thank mostly Ms.ruiz and the owner I do apologize I did not get her name but they were all very helpful and fast typing on the computer.
jaime hill | First Impressions- Rating:
- 3.0
Once again, I could not reach employee to help me when I couldn’t get the storage unit open. Supposedly I should be able to push a button and reach someone to help. I called locations phone number but no answer; then transferred to customer service.
Diane Zear | First Impressions- Rating:
- 2.0
It was a hassle to get an employee to help when needed. When I called the phone number for help they would delay in responding. Once they responded they put me on hold and didn't get back to me. I had a difficult time getting someone to open the unloading door that was locked. Employees were all bunched up talking in the front and didn't care to answer phones. Only nice employee was the lady who checked me in. Otherwise everyone else seemed careless who didn't want to work!
Brenda Aguilera | First Impressions- Rating:
- 4.0
My comments to you are I left the facility in October 30.2021 I rented a Uhaul from u an said I would no longer be use storage March 2022 is In correct thank you for your services
lashawn smith | Overall Experience- Rating:
- 4.0
Customer did not leave a comment.
Teresa Baggett | First Impressions- Rating:
- 5.0
Staff are doing a good job.
Bryan Jacko | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
Daniel Iles | Overall Experience- Rating:
- 5.0
Tracy my original U Haul employee that help me was so informal and Helpful to me I want to make sure this employee gets recognized. I would definitely pass the good word on to friends and family about my U Haul experience.
Emmett Beatty | Overall Experience- Rating:
- 5.0
Staff all way helpful
jerome groomes | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
Arrieslloyd Lloren | Overall Experience- Rating:
- 5.0
staff professional and very attentive .
Emmett Beatty | First Impressions- Rating:
- 5.0
Friendly staff, very informative! Storage unit was easy to locate and take my goods into.
Anthony Prasanchum | First Impressions- Rating:
- 2.0
Customer service was bad wanted to customer service call down to my son, he is 13 year old She black I didn’t get her name
bianca moore | First Impressions- Rating:
- 5.0
I would use this storage facility again. I like the lay out and fact it sits away from the main street so more private and secure.
Kimberly Watson | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
TEDDY RICHARDSON | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
SHINDANA MUSTIN | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Hanny Maldonado | First Impressions- Rating:
- 4.0
Customer did not leave a comment.
Wenshelia Swisher | Online Move In- Rating:
- 4.0
Never really used it though.
Michelle Landgren | Overall Experience- Rating:
- 5.0
Storage staff professional and friendly. Wonderful experience.
Rose Chism | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Michael Little | Online Move In- Rating:
- 5.0
Staff friendly and professional. Great experience👍🏽
Rose Chism | First Impressions- Rating:
- 1.0
My unit was filled with dirt an my couches are ruined and I have to throw them out. If I would’ve known this is how my stuff was going to end up I would’ve just thrown them in my back yard and saved my money that I paid for almost a year. I’m very disappointed
Karen Elias | Overall Experience- Rating:
- 5.0
The employees were very helpful and courteous.
Leslie Hope | First Impressions- Rating:
- 4.0
Customer did not leave a comment.
Victor Beltran | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Cory Madero | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Jeffrey Aaron | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
pascual veloz | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Darshay Heard | First Impressions- Rating:
- 5.0
Love your facility and what you have to offer. Thanks
Gary Sherouse | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Rocio Aparicio | First Impressions- Rating:
- 4.0
Customer did not leave a comment.
Victor Beltran | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
Amanda Galland | First Impressions- Rating:
- 3.0
The storage was kept clean and well lit. The staff however were very rude and impolite most of the time, in person as well as on the phone. I will only come back to this storage for the convenience of it.
ADRIANNE MARTINEZ | Overall Experience- Rating:
- 5.0
None at this time. Thanks
Gary Sherouse | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
ramiro trujillo | Overall Experience- Rating:
- 3.0
When I dropped off it was 7:58 Friday night. The lady inside the office turned off the lights and exited the back door. They were right next to where I was dropping off the trailer. They didn’t even say good night and drove off. I left the trailer and took pictures for proof. You can check your numerous cameras on my story. Matthew was a very positive point of contact at your business. Mario Pompeii
Mario Pompeii | First Impressions- Rating:
- 2.0
Staff wasn't commented to promise of a storage that was made on a upgrade to a larger unit. I cancelled service after 4 days an use another storage facility that was able to get the size unit I needed. When the manager at uhaul had promise me it was available unit. I will not use uhaul storage services for storages the inconvenience cause me alot of unnecessary running around.
FLORA VAUGHN | Overall Experience- Rating:
- 5.0
I would still be using it if money wasn't so tight. Thank you for everything. My things were in perfect condition, no evidence that they were in storage, and were relatively clean as I pulled them out - wish I could stay, and thank you so much!
Diana Heppe | Overall Experience- Rating:
- 5.0
Excelente servicio
Bautista Ramirez | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
sylia goana | Overall Experience- Rating:
- 5.0
Todo el personal fue amable
Teresa Zamora | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
willie mae cager | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
michael schmit | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Amie Palma | Overall Experience- Rating:
- 4.0
Most everything about the facility made me comfortable with storing my stuff there. It seemed secure and the climate control is a plus. The door to the building was broken though and so moving furniture in would be difficult, but they said it would be fixed that day.
Jennifer Flores | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
josh SANDERS | Overall Experience- Rating:
- 2.0
Rude manager (Lady) don’t remember her name But left me a horrible rude and menacing voice message.
Christian Zaldana | Overall Experience- Rating:
- 5.0
Muy buen servicio gtacais
Marissa Quintanar | First Impressions- Rating:
- 5.0
The hours are perfect.. but it being so hot and being a night person would have loved to do it late in the evening or before the crack of dawn. But I understand & common sense it’s for safety and other business problematic issues that can occur. The staff were always respectful & kind every time I came in. Thank you I greatly appreciate it during a hard, emotional, crazy time in my life
Roshelle Moss | Overall Experience- Rating:
- 4.0
Customer did not leave a comment.
Dorothy Moore | First Impressions- Rating:
- 4.0
As long as the move-out proceeds without any problems, I found the experience to be great. In the last ten years I have had 3-4 storage units at the same facility and, every time, things were problem free. Keep up the good work. :)
Daniel Doppke | Overall Experience- Rating:
- 3.0
I was told I get first month free never got it I paid for every month I was there & I called no answer ever. I even called at the Uhaul store & there phone never rang
Hector NIebla | Overall Experience- Rating:
- 5.0
Esta excelente el servicio
Bautista Ramirez | First Impressions- Rating:
- 4.0
Customer did not leave a comment.
Alexander Kollaja | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
PATRICK ALIANO | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Carolyn Rollison | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Amie Palma | First Impressions- Rating:
- 5.0
Stass were great. The only issue I had was the app. It didn't let me upload the pics of the damages on the truck. It kept saying there was an error uploading, but the staff asked me to just take pictures and that I would be okay. So I took pictures and told the staff about the scratches and bumps on the truck. Over all the staff was great!
PEDRO ESPINOZA | First Impressions- Rating:
- 1.0
Staff member very rude and unhelpful. Lack of professionalism and courtesy. Unwilling to accommodate or fix issues if Uhaul online reservations makes a mistake such as renting a truck at a specific location for a one way but then when you get there they only have a round trip truck available. Now everything is sitting outside of their storage unit with no truck. Its either wait to see if one becomes available and move everything back into the storage unit or pay the extra $100 in mileage. They represent each other but the facility acts like they have nothing to do with Uhaul. Very poor service this time around.
ROBERTA JANE AGUAYO-HAMPTON | Overall Experience- Rating:
- 4.0
Customer did not leave a comment.
irene ruiz | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Gina Sanchez | Overall Experience- Rating:
- 5.0
Great place to put your stuff
alan baker | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
RUBEN SAUL | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Christopher Bevel | First Impressions- Rating:
- 4.0
Customer did not leave a comment.
David Keys | First Impressions- Rating:
- 1.0
Staff completely incompetent and rude. They did. It have the appliance dolly I reserved which was needed and showed no concern. Also, they didn’t supply the paid for furniture pads nor the other dollys I paid for. The truck was completely empty and employees has no concern while they were hurrying to count their money draws to leave for the day. The real kicker here was I was told they also didn’t have available my reserved storage space needed to move all of my items (the purpose of having the truck). Then when I leave with the truck and open the back up at my location. There was NO equipment. No dolly no pads. Nothing. I am seeking compensation and damages. I had a paid crew ready with nothing to load the truck with and no where to bring it. Worst customer service and lack of integrity I have ever experience in a company. And you got the wrong one because I will be filing complaints with the BBB and the CFPB as well as the attorney generals office.
DAVID FARRELL | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
Denise Pasillas | First Impressions- Rating:
- 4.0
Customer did not leave a comment.
RUBEN SAUL | First Impressions- Rating:
- 4.0
Customer did not leave a comment.
Ronald Pires | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
DeKaia Goss | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
Laura Simon | First Impressions- Rating:
- 2.0
I got rainwater all over my things. There was a leak in the roof or something.. I paid extra for climate control and got rainwater.
james haden | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Dwayne Jones | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
moses pimentel | Overall Experience- Rating:
- 5.0
They were very nice and helpful and had everything you can think of that you needed for moving
dezarae owens | First Impressions- Rating:
- 5.0
THE MANAGER LUPE WAS THE BEST EVER !!!!! SHE TOOK CARE OF BUSINESS AND WAS A GREAT MUTI TASKER !...PLEASANT COURTEOUS AND PROFESSIONAL !.....BEST MANAGER YOU'VE HAD IN THERE FOR A WHILE .
Herbert Drye | Overall Experience- Rating:
- 4.0
Customer did not leave a comment.
Shelley Peebles | Overall Experience- Rating:
- 2.0
The day I was moving my things into my storage unit, I had trouble accessing the unit because the pull-down door was off track. The first thing I did was request assistance. I never did get assistance and I had to leave. I came back and the problem wasn't resolved. Although I tried more than 10 times, I could not reach anyone by intercom or by calling the store's phone number. My phone call finally was kicked over to an overflow line (I think) and this woman tried to help but was unable. I finally went up to the u-haul store and asked for help. After going back to my unit I waited another hour to get help. For my inconvenience, I was given a free lock for my unit. The only problem was that my storage unit was never locked. I had to go back up to the u-haul store, get the lock, go back to the unit, and then lock the unit. Very frustrating experience. I'm a patient person and I know it was very busy this day. It wasn't anyone's fault.
Diane Zear | Online Move In- Rating:
- 5.0
A great experience. I will certainly consider using your services and location should i have any storage or transportation needs in the future.
Paul Dente | Overall Experience- Rating:
- 5.0
I'm so Glad for Uhaul storage I've been there for 13 years thank you so much for your Service Anita AnitaSylvan ❤
DONALD SYLVAN | Overall Experience- Rating:
- 5.0
Moving takes all the energy you have,and then some but I felt like they had my back the hole way through!
Veda Caldwell | First Impressions- Rating:
- 5.0
Only concern would be a possible reduction in price for Senior Citizens.
Evertt Wooden | Overall Experience- Rating:
- 5.0
Isabell and Lupe were very helpful, accommodating, Polite and very knowledgeable about what they were doing!
mark steven | First Impressions- Rating:
- 3.0
Water leaked into my storage unit and ruined a couple things. I guess the insurance from my Ubox didn't carry over for my free month. Won't be using the facility in the future.
Courtney Cook | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Alexus Jacobs | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
RUBEN SAUL | Overall Experience- Rating:
- 5.0
Both employees were very helpful and nice.
Courtney Cook | First Impressions- Rating:
- 4.0
Customer did not leave a comment.
Earl Valdez | Overall Experience- Rating:
- 5.0
.
Leroy Wrighten | First Impressions- Rating:
- 5.0
Your employee was great very professional and polite
Dean Jordan | First Impressions- Rating:
- 4.0
Thank you
Jc Jr Frelo | Overall Experience- Rating:
- 5.0
Slow process, excellent customer service.
Ashley Lewis | First Impressions- Rating:
- 1.0
Experience was very poor for me renting the storage the clerk had to leave us at the storage three times for us to get the storage and she asked me all the crazy questions even though I had answer the
lisa ninion | First Impressions- Rating:
- 5.0
Danny C. the manager goes above and beyond to help and all the staff is friendly and courteous. The storage facility is very well maintained & clean.
Martha Miller | Overall Experience- Rating:
- 5.0
Extremely happy and Satisfied
GUADALUPE BELLINI | Overall Experience- Rating:
- 5.0
The staff at this facility were friendly and helpful - and, they helped me solve a little grievance with the prior facility in Citrus Heights, CA. Thank you!
Anita Butler | Overall Experience- Rating:
- 4.0
Overall, I was satisfied with the personal care from Daniel, the mgr. Of the facility.
eduard ryborz | Overall Experience- Rating:
- 3.0
Danny a manager was a great person/supervisor Thank You Jacqueline
Jaqueline Kelley | Overall Experience- Rating:
- 5.0
No problems
Dawna Woslum | Overall Experience- Rating:
- 5.0
Quick, efficient, and professional.
john dianna | First Impressions- Rating:
- 5.0
The clerk was very patient in explaining everything to me. If she thought I didn't understand, she would repeat it.
Henry Scott | First Impressions- Rating:
- 5.0
It was as advertised....
Beatrice Caballero | Overall Experience- Rating:
- 5.0
The staff at the facility made a high-stress move a little easier - thank you!
Anita Butler | First Impressions- Rating:
- 5.0
Excellent !!!!!
ELIZABETH JANUARY | Overall Experience- Rating:
- 5.0
Great, Greater nice friendly
Veronica Sterling | Overall Experience- Rating:
- 5.0
Great staff and very clean loacation.
Lakeisha Waters | First Impressions- Rating:
- 5.0
The staff was extremely helpful, they allowed us to use the hand truck at no charge. Thank you so much for all your help. Don
JULIANNA HADLEY | Overall Experience- Rating:
- 1.0
My things got wet and molded
Donna Blackmon | Overall Experience- Rating:
- 4.0
People were excellent
WYATT COLEMAN | First Impressions- Rating:
- 5.0
great customer service
ANITA TOLEDO | Overall Experience- Rating:
- 5.0
One stop, truck and storage in one location. Staff were helpful and professional.
Beatrice Caballero | First Impressions- Rating:
- 5.0
People are very nice all employees are great very clean place get help right away overall everything is just awesome at this faculty thank you have a beautiful day
jannie samaniego | First Impressions- Rating:
- 4.0
On hold to speak to a customer service person was sometimes long and no return calls as promised, other than that, it was a good experience
salina gravance | Overall Experience- Rating:
- 3.0
Reservation was canceled. Not sure why I am receiving this.
Annika Tillman | Reservation- Rating:
- 5.0
Thank you for your friendly staff, and giving the feeling of safety with my possessions.
Janet Heinen Robbins | Overall Experience- Rating:
- 5.0
I well used your services againg thank you
BENJAMIN MANCILLAVEGA | Overall Experience- Rating:
- 5.0
I love U Haul, they were there when I needed them and customer service was very helpful and knowledgeable,
Dwaine Williams | Overall Experience- Rating:
- 5.0
The staff was very courteous and helpful.I feel that this was one of the best storage facility experiences of my life.I never felt so secure leaving my prized personal belongings anywhere else.thanks
Eric Binckley | Overall Experience- Rating:
- 2.0
Was not happy with the service!
april cleveland | Overall Experience- Rating:
- 1.0
I can not refer U-Haul to anyone knowing the lousy service I received in Lancaster and Chicago. I believed that once I had returned the box and trailer there could be nothing else that could go wrong
diane shorter | Overall Experience- Rating:
- 3.0
Haven't used it or seen it yet
marina misraje | Reservation- Rating:
- 5.0
At first I was very angry because they didn't have a storage for me after I made arrangements with them I went to go return the truck but I didn't have storage I had to have it a little longer than
Marchel Jones | Reservation- Rating:
- 3.0
Your people were very helpful, but had to contend with poor computer system, long waits, and poor communication from phone calls. Was charged for a U Pod, but your manager fixed it and approved refund
Janet Heinen | Overall Experience- Rating:
- 5.0
The manager goes above and beyond to satisfy all his customers , Great Customer Satisfaction. Now I wish I can say about that in the Stockton office , but that would be simply lying .
NATALIE VELEZ | Overall ExperienceAdditional Services at this Location
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