Customer Reviews for U-Haul Moving & Storage of Lanham Bowie

Rating:

3.0

The rear signals on the vehicle did not work. I returned the truck 10 hours earlier than planned due to this. I also had an issue with returning the truck so I called customer service and they noted the return. I rent u-haul’s around 3 times a year and this was one of the poorer experiences I’ve ever had.

Rating:

5.0

Torie did a wonderful job for me. She got me into the right size trailer swiftly and efficiently. I accidentally cut myself, and she immediately got me a bandage and made sure I was alright. Exceptional customer service at this location.

Rating:

5.0

Customer did not leave a comment.

Rating:

5.0

Customer did not leave a comment.

Rating:

5.0

Great customer service and the vehicles were clean

Rating:

4.0

Customer did not leave a comment.

Rating:

1.0

By getting stuff, I will work with a lot of professionalism. Take into consideration when they have customers in front of the data value. Customers with a long-term record in u. Haul not getting sluggish. Workers push people to endanger their lives

Rating:

5.0

Explain to the customer that you going to charge them twice

Rating:

5.0

Great customer service and prompt response.

Rating:

5.0

Customer did not leave a comment.

Rating:

5.0

The young lady that helped me was very helpful after going to the Finns Lane location having to leave because he was playing 2 many games

Rating:

5.0

Have more worker at sign in, so that it not a long wait period.

Rating:

5.0

Everything was good

Rating:

5.0

I had an excellent first time experience and will definitely be using again, also will refer to friends and family. Thank you for a job well done!!

Rating:

5.0

Next time you put a cover on a pod, make sure the front faces the front. We’re just about killed ourselves trying to remove the cover because the delivery truck driver did not have the appropriate equipment to remove the cover for us. Also, pick up the cover when you retrieve the pod. Teach staff to transfer phone calls to the correct person to avoid customers having to be transferred over again. Call Val, not a great experience, and will not recommend U-Haul.

Rating:

5.0

The lady at the desk was very friendly. She was awesome and explained everything detail. She made the experience simple and easy.

Rating:

5.0

None for now

Rating:

4.0

Customer did not leave a comment.

Rating:

5.0

Customer did not leave a comment.

Rating:

4.0

Customer did not leave a comment.

Rating:

4.0

Customer did not leave a comment.

Rating:

5.0

If the customer pre checks in, the process is so smooth. And drop off was smooth as well. I will use again if I ever have the need.

Rating:

5.0

No Comment

Rating:

5.0

Customer did not leave a comment.

Rating:

5.0

To make sure that all trucks are cleaned. As well make sure that all trucks have been serviced before renting out to a public.

Rating:

5.0

Customer did not leave a comment.

Rating:

5.0

Bien

Rating:

5.0

Customer did not leave a comment.

Rating:

5.0

Customer did not leave a comment.

Rating:

5.0

Customer did not leave a comment.

Rating:

5.0

Put some extra rugs or covers like you did back in the early w

Rating:

5.0

Nothing! Keep doing what you are doing… 5 Stars

Rating:

4.0

Customer did not leave a comment.

Rating:

5.0

Customer did not leave a comment.

Rating:

5.0

Weekend bookings should be uploaded to Friday 6:00pm to Sunday 6:00pm or give us a clear understanding of how it should be done so that customers using the services for Weekend may have ample time to go about their business. Thanks

Rating:

5.0

Customer did not leave a comment.

Rating:

1.0

The workers are arrogant and lazy, i wanted them to give s proof i gave brought bak the truck and the refused to go outside and check it in, they told me to leave the van outside with the kets in it. If someone is to steal thd van it could be my liability. Do i had no choice but to leave it outside . The photo tool is annoying. I broughr the vsn back 6 hours ago and i have not yet received a receipt.

Rating:

4.0

I had issues with app when trying to take picture of drivers license

Rating:

5.0

Great service from start to finish .

Rating:

4.0

Customer did not leave a comment.

Rating:

4.0

Geeat

Rating:

5.0

Satisfied and good customer service

Rating:

3.0

Customer did not leave a comment.

Rating:

5.0

Customer did not leave a comment.

Rating:

1.0

Truck was old and my reservation was botched causing me time wasted

Rating:

5.0

Customer did not leave a comment.

Rating:

5.0

Smile more and be more welcoming by putting the customer first .

Rating:

4.0

Customer did not leave a comment.

Rating:

5.0

Customer service was great they to care of me

Rating:

5.0

The entire staff was so nice and knowledge. I have used U-Haul in other parts of Maryland in the past but Lanham was the most friendliest! If I ever have a moving need again, I would DEFINITELY go back to the Lanham location and I WILL be referring my friends to the Lanham/Bowie location!!

Rating:

1.0

The tow dolly that was originally rented to me wasn't not found on the property. The guy helping me decided to give me another tow dolly and he was suppose to let the front office know about the missing tow dolly and that he gave me another one. The guy never informed the office that the original tow dolly wasn't out back and the he gave me another tow dolly. I returned the tow dolly that night after U Haul closed and 2 days later I get an email saying that I need to return the original tow dolly. I went back the this location and let them know what happen and they did close out the account but I do not like the fact that the guy never informed the office that he wasn't able to find the tow dolly and that he gave me another one. This is my second time having issues with this location. The last time I rented a tow dolly someone was suppose to me to set up the tow dolly and they never showed up. I waited 15mins then went back to the office and they said the guy is walking over there now. I go back and no one was there. I waited another 15mins and no show again. I went back to the office and told them to cancel my rented.

Rating:

5.0

Customer did not leave a comment.

Rating:

5.0

Customer did not leave a comment.

Rating:

5.0

Good customer service and well maintained equipment

Rating:

4.0

The staff is professional and helpful.

Rating:

5.0

Your App stinks. I was trying to use the self pickup option on my phone and it froze at the determining the right location part. I wasted 15 minutes standing in the parking lot waiting for your App to determine if I was at the right location. I finally gave up and went inside. Not a happy experience !!!!

Rating:

5.0

Customer did not leave a comment.

Rating:

5.0

Great experience!

Rating:

4.0

Customer did not leave a comment.

Rating:

3.0

Only one person to check in and out vehicles. Longer wait times with one person

Rating:

4.0

Customer did not leave a comment.

Rating:

5.0

Customer did not leave a comment.

Rating:

2.0

Customer did not leave a comment.

Rating:

5.0

Customer did not leave a comment.

Rating:

5.0

Customer did not leave a comment.

Rating:

1.0

The staff there is rude and don't seem to value the customer or provide good customer service. I had a reservation and had my friend go to the location for me because I was running late. While my friend was in line it turned 7pm and the young man (short dreads and glasses and drives a older Burgundy car (I think a Hyundai) with VA tags). So, my friend waited for me outside and when I arrived, I asked the employee if I can I get the truck he was extremely rude and dismissive. He only acted like he wanted to leave and did not seem to have any care of my issue. He did not even want to speak to me. He almost got me out of my character but i relaxed. He is why I will never come to that location again and more than likely choose another company when I need to move. The manager beardly seemed interested in helping me. He said he would be around for 10 more minutes and after he walked away, I never saw him again and I was there for another hour and a half trying to do a mobile pickup. Just an overall poor and bad experience

Rating:

4.0

The cargo van that I rented made a constant load banging sound when driving any speed over 20 miles per hour. By the end of the trip I had a raging headache.

Rating:

5.0

Customer did not leave a comment.

Rating:

5.0

The truck I rented broke down on the return trip. My interaction with customer service there was absolutely deplorable. The only one that was reasonable was Nakia. I will never, ever do business again with Uhaul.!

Rating:

5.0

Customer did not leave a comment.

Rating:

5.0

Customer did not leave a comment.

Rating:

3.0

Make for sure the trucks that you are renting to people are check for maintenance problems.

Rating:

1.0

I was charged for gas after I put gas in tried to have someone check it before I left with no luck. Miles were more my overage calculations

Rating:

5.0

Nice clean well maintained truck.

Rating:

5.0

The equipment used was damaged despite being useful. The personnel at each respective locations were pleasant.

Rating:

4.0

Customer did not leave a comment.

Rating:

4.0

I recommend an improvement in the after hours checkin process. I tend to have internet connection problems when checking out.

Rating:

5.0

Customer did not leave a comment.

Rating:

5.0

Improve/ENLARGE the signage as you turn in to indicate equipment returns are to the right. Big arrow on the bldg would help.

Rating:

3.0

Customer did not leave a comment.

Rating:

5.0

All went well Nice staff Everyone was professional and helpful. Gold ⭐️

Rating:

1.0

This place is full of shit why will you gimme a U-Haul that is not functioning well the dashboard lights isn’t functioning and the full light is damaged poor customer service

Rating:

5.0

Everything was excellent

Rating:

3.0

The first encounter with the male rep was great while checking in at front desk. We were told to pick up truck from parking space but not told the directions for finding the parking space. The key did not work. We had to walk back to the front desk. We were given a new key, We could not complete online assessment of truck when noticed license plate on truck didn’t match one in photo online. I went back to front desk and make rep asked female reps if the customer was sent a new link which was sent, The truck had a dent on for front bumper but the online photo did not show. I disapproved photo and uploaded Live Photo taken of the front bumper appearance with dent in front bumper, Once at the drop off tent, customer service rep had to upload photos of the dent on the front bumper showing the damage to truck before it was rented.

Rating:

4.0

Customer did not leave a comment.

Rating:

4.0

Customer did not leave a comment.

Rating:

5.0

Customer did not leave a comment.

Rating:

5.0

Customer did not leave a comment.

Rating:

5.0

Customer did not leave a comment.

Rating:

1.0

Make sure the trucks that are sent out with utility trailers have the capability to pull the trailer up an incline with a load. I waisted money on this rental because I could not get the truck and trailer in and out of the work area. I run a small landscaping business and had my truck and trailer totaled by I reckless driver. While I am waiting for the settlement check I have rented from this location a couple times to finish end of the season work and this situation really hurt my business.

Rating:

5.0

Customer did not leave a comment.

Rating:

5.0

Customer did not leave a comment.

Rating:

5.0

Very friendly and fast service

Rating:

3.0

The new girl needs more training

Rating:

5.0

This place was excellent. Front desk all took time to show me what to do. Led me to how to do it. Very friendly people. I would use this place again and recommend someone also.

Rating:

1.0

I get a call three days after dropping if my rental that I’m passed due with returning it I let three know it’s been dropped off his response was “oh we never checked I’ll call you back”

Rating:

5.0

Customer did not leave a comment.

Rating:

5.0

Customer did not leave a comment.

Rating:

5.0

Customer did not leave a comment.

Rating:

5.0

Customer did not leave a comment.

Rating:

5.0

Customer did not leave a comment.

Rating:

5.0

Customer did not leave a comment.

Rating:

5.0

My overall experience was excellent. My two preferences are, I wish the units were accessible beyond 10PM and, there was a ramp to the 2nd level. I had to take items up a flight of stairs for both of my units. So try to request a bottom floor unit if possible. Staff were wonderful to work with and they all were very pleasant.

Rating:

5.0

Clean and well maintain

Rating:

4.0

Customer did not leave a comment.

Rating:

5.0

Customer did not leave a comment.

Rating:

5.0

Very nice

Rating:

4.0

Customer did not leave a comment.

Rating:

5.0

Customer did not leave a comment.

Rating:

4.0

Stephen was very professional and extremely helpful!

Rating:

5.0

Great service has expected from UHaul!

Rating:

5.0

Customer did not leave a comment.

Rating:

5.0

Customer did not leave a comment.

Rating:

3.0

Customer did not leave a comment.

Rating:

5.0

Customer did not leave a comment.

Rating:

3.0

The front desk female rep was FaceTime her boyfriend while she was engaging with customers. I asked her to disconnect her call when she interacted me to avoid the boyfriend hearing my confidential information. She was rude. Also she did not input in the system my truck rental and storage move out correctly. The general manager had to resolve my issues.

Rating:

5.0

Customer did not leave a comment.

Rating:

5.0

Customer did not leave a comment.

Rating:

3.0

No flat carts and I walked the whole storage, went to ask an employeee and they didn’t know if the storage had any. Also delay on door. That is a safety concern. I work for U-Haul and no center doors should have that delay

Rating:

4.0

No elevator

Rating:

5.0

Customer did not leave a comment.

Rating:

4.0

Thanks

Rating:

5.0

The storages was clean and the staff were very helpful. I ll recommend this storage facility to anyone who is looking for a safe a d secure storage

Rating:

3.0

Throughout my rental period l never missed a payment. Days before move out l went to the facility to talk to staff about my plan to move out on the first of August. My payments were due on the 26th. I was told if am moving out on the first l should be fine with the July payment already made. August first l got a truck from Uhaul to move my stuff. Instead of the staff l talked to, closing the storage account, they didn’t and l got multiple emails about payment when l already addressed that before move. That was not acceptable.

Rating:

4.0

Customer did not leave a comment.

Rating:

5.0

Customer did not leave a comment.

Rating:

4.0

Nice, helpful staff, clean facility but not enough carts for loading/unloading

Rating:

5.0

Customer did not leave a comment.

Rating:

4.0

Customer did not leave a comment.

Rating:

5.0

Customer did not leave a comment.

Rating:

3.0

Customer did not leave a comment.

Rating:

3.0

Customer did not leave a comment.

Rating:

3.0

The only reason I put average was because we moved our daughter out of college and she had some heavy boxes and appliances and we had a unit upstairs and it was as so hard moving her stuff up those steps if it was an elevator it would of been great but overall it was a good experience.

Rating:

5.0

Customer did not leave a comment.

Rating:

2.0

There was always an issue with swiping the card and entrance!

Rating:

4.0

Customer did not leave a comment.

Rating:

4.0

Initially my access code did not work. However, after visiting the storage facility office, the representative who assisted me, was quick and professional with addressing my issue.

Rating:

5.0

Customer did not leave a comment.

Rating:

5.0

Customer did not leave a comment.

Rating:

3.0

I arrive and was throughly disappointed. There were no elevators or lifts and I had to use another storage place.

Rating:

5.0

So far so good!

Rating:

5.0

Please return the First Month Free offer as an appreciation offer to new and return customer. Also allow cash payments to make transaction smoother. Award points to customers

Rating:

1.0

Was not helpful. I don’t owe this storage facility nothing. Wrongful billing. Will not recommend this to anybody. Poor records

Rating:

1.0

Sold my unit and didn't give me my rifle that was in there

Rating:

4.0

Customer did not leave a comment.

Rating:

5.0

Customer did not leave a comment.

Rating:

1.0

The gentleman that helped me pick the space that was fantastic. However I was told I would be able to access the space until 10pm. At 7pm, I was told the garage doors were locked going to be locked and I would have to enter through a single door. That is devastating news to a person who is paying movers by the hour. Additionally, the entryway was blocked due to auction waste. The staff cleared just enough for us to access the door, but the rest of the waste was left for us to navigate. It was disgusting. I have the pics to prove it, and I have the pic of the associate locking the door in my face, when she could of easily let me slide one more load through the garage door, before she locked it. Poor condition, poor service and unclean environment.

Rating:

5.0

Customer did not leave a comment.

Rating:

5.0

Customer did not leave a comment.

Rating:

4.0

Regrettably, there is no lighting inside the storage unit. I would have put a battery operated lighting device that can turned on when needed. Also, location of the unit in proximity to the loading dock was dicey; go down one row, turn right, go down another row to get to unit. Not easy (tiring) when you have physical mobility issues. Overall the storage area is cleaner/nicer than Public Storage I have used in the past.

Rating:

5.0

The gentleman and supervisor working on 2-20-23 were extraordinary. I wish I could give them a raise myself. I appreciate everything U-Haul has done for me.

Rating:

1.0

Customer did not leave a comment.

Rating:

4.0

Customer did not leave a comment.

Rating:

5.0

Customer did not leave a comment.

Rating:

3.0

Customer did not leave a comment.

Rating:

1.0

I received calls every week after I rented the storage to see if I moved out. I only had it for 2 weeks. I was told by Cal that 1st month was free but the rude female associate said it was not free for the first month. My code to the build never worked I called for help they only came 1 time to see why my code was not working I want my money back.

Rating:

5.0

Amazing and friendly staff

Rating:

5.0

The staff showed patients, understanding, and genuine care concerning my storage. From the manager to the lay staff, everyone exhibited outstanding customer service m, and stellar communication. Thanks Uhaul!

Rating:

4.0

I was told 2 month free but when I got there it wasnt

Rating:

5.0

Friendly and clean environment

Rating:

5.0

Customer did not leave a comment.

Rating:

4.0

Customer did not leave a comment.

Rating:

1.0

There are a few good employees on this site and there are some that lack basic knowledge on the job regulations , explaining to customers more about the contract .

Rating:

5.0

Customer did not leave a comment.

Rating:

3.0

I had no issues. The staff changes too frequently.

Rating:

5.0

The staff was excellent.

Rating:

5.0

Thank you to Lionel, Brittney and Ms Nye! They went above and beyond what was necessary!

Rating:

1.0

Horrible experience took my money for something I never even used. I was told that I would be able to refund after seeing that the unit would not work for me and when I tried to do so one was denied to me I will never rent a unit with Uhaul ever again

Rating:

4.0

The staff in the office could be a little more accommodating

Rating:

5.0

Very clean facility with an amazing staff. I truly appreciate your service and I want to say a very BIG THANK YOU to you all. Cheers

Rating:

4.0

Customer did not leave a comment.

Rating:

5.0

Great customer service. Always prompt to help out. Friendly staff.

Rating:

4.0

The young lady that helped us was great. She was friendly and answered all of our questions. She demonstrated how to check in and showed us around. We were confused about the size of the storage place but she helped us with figuring out our needs she also had a great sense of humor.

Rating:

4.0

Good overall

Rating:

1.0

Some of the staff was not friendly. Some staff members will tell you one thing Olof their policy and the same day another member will tell you I something different for the same question. I complained about roaches being in my unit and you will even see them crawling down the hall. I was told that I should have gotten the insurance from them and possibly it would cover the expenses of getting pest control. Later I went to my unit and it was full of rodent droppings. Some of my items are ruined. The previous staff when I first moved into the unit was wonderful and very helpful, they did not mind explaining things. The staff now seems to not care about the customers or their belongings. The 24 hour access i paid monthly for did not get me the access. One one day the doors were open and the next day they were locked and the card will keep denying you to get in. Not convenient at all. There seem to be a lot of staff turnover and no consistency in the policies either. I am very disappointed with my rental

Rating:

5.0

Customer did not leave a comment.

Rating:

5.0

Customer did not leave a comment.

Rating:

5.0

Always pleasant

Rating:

5.0

Great customer service. Amazing staffs .

Rating:

5.0

Customer did not leave a comment.

Rating:

4.0

Customer did not leave a comment.

Rating:

3.0

There was leak that was on my furnture

Rating:

5.0

My son passed away in June and the absolute caring and best web he my husband and I received was from your GM…She took time to speak with us understand and work the solution…Her customer service, her attitude, her caring and willingness to listen and understand was top notch..I am a business owner myself and she is someone I would definitely want at the front of my business…Thank you Uhual for hiring people with excellent customer service I swear she made our dealings less painful…

Rating:

5.0

Customer did not leave a comment.

Rating:

3.0

The staff were great I just expected the the unit to be taller. I ended up having to buy another unit because I could not stack my bins. The unit is at a different facility and cheaper which made me a little upset

Rating:

3.0

Customer did not leave a comment.

Rating:

5.0

Customer did not leave a comment.

Rating:

1.0

I was given a top floor room. I am over 65 and had a noticeable handicap. When I first arrived in the office the clerk ignored my showing him, on my phone, my reservations and only did the small items. I had to return and ask for management to have the storage portion, main portion, completed. This unit is not satisfactory because as told I have few but extremely heavy items. The stairs will cost me more to have my items moved when that time comes. There was a lack of knowledge from management and employee were not willing to share their knowledge to make sure all ran well, no teams work. This reflects on the employees more than the manager who is new.

Rating:

5.0

The facility was kept very clean. I liked that the staff stayed on top of that. Thank you for keeping my things in your facility for almost 7 years!!

Rating:

1.0

The office staff overcharged me for a month I never used the storage. She also charged me a late fee despite the fact I paid my storage fees on time via auto pay for two years. This is extortion and demonstrates predatory practices by uhaul. Tim Traylor

Rating:

2.0

Switch locks w/o informing me!

Rating:

4.0

Customer did not leave a comment.

Rating:

1.0

Unfortunately I can't give this facility a great rating I'd rather rate the individual employees who did their best to assist me even after the so called Manger call herself giving customers service which was so unlike any other treatment I'd received at a uhaul facility. She was very abrupt and not very accommodating at all. She also had the audacity to charge me for a lock that I didn't ask for or needed. It would be best to take one of her staff members to put them in place of managing vs the current manager who goes by the name of D. She could use a lot more of quality training/customers service training.,

Rating:

5.0

Customer did not leave a comment.

Rating:

1.0

I could not move in because there was a lock on the unit.

Rating:

4.0

Customer did not leave a comment.

Rating:

2.0

I was not told abut the conditions of the contract. I was billed eroorneously for the first month

Rating:

5.0

Great experience

Rating:

3.0

Customer did not leave a comment.

Rating:

5.0

Customer did not leave a comment.

Rating:

5.0

I loved the service.

Rating:

5.0

Customer did not leave a comment.

Rating:

5.0

Customer did not leave a comment.

Rating:

3.0

I chose an AVERAGE rating because this facility has NO ELEVATOR, which makes it even harder when moving heavy things in and out of the unit. Also, I spoke with a few others who are renting units at this location and they complained about mice on the first floor. My unit was on the second floor and I did not have any issues with mice. However, I did see a mouse on the first floor.

Rating:

4.0

Customer did not leave a comment.

Rating:

4.0

Customer did not leave a comment.

Rating:

5.0

Love this place and the staff

Rating:

5.0

The manager and the sales personnel were extremely helpful . They both paid special attention to what I required. I was most appreciative.

Rating:

5.0

Customer did not leave a comment.

Rating:

5.0

U-haul prices are very reasonable and the customer service is great. They take time and explain and show a customer each size unit to assist them with their proper size for what they're storing. Great job.

Rating:

5.0

Customer did not leave a comment.

Rating:

5.0

Really professional staff & clean facility.

Rating:

5.0

Great team. Made everything easy

Rating:

5.0

Customer did not leave a comment.

Rating:

4.0

Customer did not leave a comment.

Rating:

4.0

Customer did not leave a comment.

Rating:

4.0

Customer did not leave a comment.

Rating:

5.0

Customer did not leave a comment.

Rating:

5.0

Renting storage was super easy! I would do it again.

Rating:

5.0

Customer did not leave a comment.

Rating:

5.0

Customer did not leave a comment.

Rating:

5.0

Customer did not leave a comment.

Rating:

1.0

I learned about the no elevator situation after the purchase. There were at least 4 prior opportunities for this critical info to be shared. I had to haul the boxes up the steps...all 8 of them and more. I will not be here long. And customer service can make some effort to not be so grumpy and tired and needing to be left alone.

Rating:

3.0

The young man checked me in is the same who checked me . With all the trucks parked he never got up out that chair to assist me on locating the truck. Time wasted and just rude to say go to the back n look there ,Really? No customer service etiquette at all.

Rating:

5.0

Customer did not leave a comment.

Rating:

5.0

Customer did not leave a comment.

Rating:

5.0

I have absolutely nothing negative to say about my experience with Uhaul. We secured storage after moving my elderly Mother to Maryland and it went extremely well. The staff was friendly, the facility was very clean and we always felt safe there.

Rating:

2.0

Customer did not leave a comment.

Rating:

1.0

Property was damaged due to building issues, uhaul did not compensate anything and cited that I didn’t have insurance. A disappointment considering I paid all rent increases. Essentially paid for a year to have all my property destroyed. Highly disappointed in uhaul’s response

Rating:

4.0

I had one issue that caused me to never go in and make a storage payment in person again, but over all this facility is one of the best designed and maintained I have seen.

Rating:

5.0

Brittany Kefauver was knowledgeable of all the products offered by U-HAUL. I purchased boxes, packing supplies, a storage unit and scheduled a truck for moving. She was friendly, courteous and very helpful. Her customer service skills are impeccable! I would recommend this facility to all my friends and family.

Rating:

5.0

Customer did not leave a comment.

Rating:

4.0

This location storage is a building without an elevator which made moving in the storage very difficult as I have arthritis in my knees. Overall I was satisfied with everything. Also excellent option to add movers through uhaul’s website, it’s so easy! Thanks!

Rating:

4.0

Customer did not leave a comment.

Rating:

4.0

Customer did not leave a comment.

Rating:

5.0

Customer did not leave a comment.

Rating:

3.0

Customer did not leave a comment.

Rating:

2.0

I have been asking for help for 2 months and been paying for my unit. The only person that is helpful is Ebony.

Rating:

3.0

Customer did not leave a comment.

Rating:

5.0

Customer did not leave a comment.

Rating:

5.0

The staff was awesome, courteous and friendly.

Rating:

5.0

There were three staff members who assisted me; two I rate excellent; one I rate poor.

Rating:

5.0

Customer did not leave a comment.

Rating:

1.0

Customer did not leave a comment.

Rating:

5.0

Thank you for an excellent job

Rating:

3.0

Customer did not leave a comment.

Rating:

5.0

Customer did not leave a comment.

Rating:

5.0

Thank you for taking care of my merchandise for7 or eight years it was a blessing ♥️🙏🏾

Rating:

3.0

There are leaks in the ceiling and there should be carts on the upper levels.

Rating:

5.0

Todo muy buena atención muchas gracias 😊 estoy encantada con ustedes 🙏

Rating:

5.0

The young lady that assist me yesterday was very Knowledgeable and helpful

Rating:

3.0

Customer did not leave a comment.

Rating:

5.0

Customer did not leave a comment.

Rating:

4.0

I was promised a lock that was NOT inside the unit as promised in several email confirmations.

Rating:

4.0

Customer did not leave a comment.

Rating:

5.0

Thank you for great service. The team yesterday were helpful to us and each other

Rating:

3.0

Customer did not leave a comment.

Rating:

4.0

The staff needs to do better with providing information to new customers.

Rating:

3.0

There is a leak in the roof near my unit. I can't access my unit with a cart.

Rating:

5.0

Customer did not leave a comment.

Rating:

5.0

Customer did not leave a comment.

Rating:

4.0

Customer did not leave a comment.

Rating:

2.0

I moved out because of when my husband went to visit our unit one day and said it was rats or mouse dropping on our couch I called about the issue and nothing was done about it so we decided it was time to leave and we just got rid of the couch but I don’t think I’ll be using them for any storage in the future.

Rating:

1.0

There was structural damage to the ceiling of the uhaul facility which caused permanent damage to my furniture and other property. I informed the front desk staff who was incompetent, rude and unprofessional. Ebony was eating and seemed completely disinterested during my visit. The manager, Brittany was not knowledgeable and only offered her card. They were unable to even tell me if my unit had insurance. Needless, to say I will never use Uhaul storage, nor will I recommend your company to anyone. Awful experience and extremely disappointing.

Rating:

5.0

Love this so far!

Rating:

5.0

Customer did not leave a comment.

Rating:

4.0

Customer did not leave a comment.

Rating:

4.0

Customer did not leave a comment.

Rating:

5.0

I rated my experience excellent b/c it was and I also noticed the other U-Haul employee providing excellent service as well.

Rating:

4.0

Customer did not leave a comment.

Rating:

5.0

Customer did not leave a comment.

Rating:

5.0

I truly appreciated the Administrator that worked with me. She was so wonderful and carrying. I hope she will always be apart of the UHaul Family.

Rating:

4.0

Customer did not leave a comment.

Rating:

4.0

Customer did not leave a comment.

Rating:

5.0

Customer did not leave a comment.

Rating:

5.0

Customer did not leave a comment.

Rating:

4.0

Facility appears to be clean and well maintained but their is a rodent problem.

Rating:

3.0

At 1st I've made reservation to get the storage as well u-haul truck but when I arrived at the storage a young lady was helping me and never finished the processed regarding to have the key for the storage but gave me the car key for the track, however when I came back another young lady was helping me but couldn't find my info & it took her almost half an hour or maybe more to do the process so I can get the storage key & my time was limited at the time & both us was frustrated but the young man with the dreads who was doing almost everything going in the storage was helpful but not the ladies & as of community leader I was late 2do community work, in the end I was happy it was over & the purpose of reservation is to have everything done before arrival & that didn't happen & I was told a limited time to return the truck, so pls take care of the matters & hoping u all well in this very difficult time thx

Rating:

3.0

Customer did not leave a comment.

Rating:

4.0

Customer did not leave a comment.

Rating:

5.0

Customer did not leave a comment.

Rating:

2.0

When I arrived the representative was on the cell phone. As I approached, she paused her conversation and though she asked how can she help, I since she was not very much into customer service. Why do I say that? When I asked about prices and space sizes, she simply pointed from a seated position rather that getting up and directing me. After signing the agreement, she handed me my paper and gave me unclear directions as to where my storage room was located. Most of all, she didn't explain to me that I need the access card to get into the building. I actually didn't notice the access card till she caught my attention as I was walking away and she said I needed it to get into the storage area. It took me a while to find my storage locker and when I returned to ask about rather there were elevators in the facility, she paused a cell phone conversation and gave me the look of, "now what does he want?" She could have explained from the beginning that my locker was on the second level and there were no elevators or ramps to get there, only stairs.

Rating:

4.0

Customer did not leave a comment.

Rating:

1.0

The registration agent at the facility rude and dismissive and the employee that was on staff w/ her first 7 minutes of my intake was spent trying to tell her that I wasn't there to pick up a truck. She refused to except information from my registration for the storage space, after an exhausting 7 minutes we began the process to secure my space. We get to the space there's a green tag on the door I cut the tag a deafening sound blared over for 3 mins. Now we make it back to the truck while we are off loading a staff member comes thru not once but three (3) times(each time he came through he found something laugh about or make a commit) to to tell us the large sliding door will lock at 7 and all moving will be thru the small door. This was undeniably unreasonable request that brought on a toxic level of stress to beat the clock. We did just that packed the unit wrestler the required lock we were forced to purchase despite the fact we came w/a lock for the unit. What if we didn't have the money to support the forced purchase. You are dealing with induvial that are in tight situations make quick move under direst to force people to purchase a lock that truly doesn't properly fit the unit it took two people to close the unit one to fit the small facing into the hole and force the key to close and the other to level the door so that the lock fits yet another example of unnecessary stress added when dealing with the facility. So we are done, unit is closed then we remembered we needed to get an item . We unlock the unit that deafening sounds starts and never stops, we scrambled to find the item the was sound blaring it distorted us we couldn't think after leaving the facility we had head pain that was unbelievable. It was a horrible experience to say the least from start to finish.

Rating:

4.0

The first month free promotion wasn't really clarified at the time of move-in, other than that, the staff was helpful with every issue that came up during my time using the unit. The price was affordable as well throughout the entire term. Would recommend.

Rating:

5.0

Customer did not leave a comment.

Rating:

4.0

The staff were great, especially Lonnie and Mike. My access card still doesn’t work, but I don’t fault the on-site staff for this issue.

Rating:

2.0

My key card doesn't work and I cannot access my unit until after the holidays. I find this to be an inconvenience as, I am moving out of state and cannot leave until after the holidays. All because I can't access my unit.

Rating:

4.0

Customer did not leave a comment.

Rating:

5.0

Customer did not leave a comment.

Rating:

5.0

Customer did not leave a comment.

Rating:

1.0

No one answers the phone. Having to physically drive there because of this. Manager is never there. But maintained well. Dirty.Mismanagement and Unprofessional. Never would I refer anyone nor will I return after I move out!!!

Rating:

5.0

Customer did not leave a comment.

Rating:

5.0

Customer did not leave a comment.

Rating:

5.0

Customer did not leave a comment.

Rating:

4.0

The dark young man at the help desk .I mean the little one should be trained on how to be respectful to clients irrespective of their race or ethnicity,. He was rude to me because I am African. Thank you.

Rating:

5.0

Customer did not leave a comment.

Rating:

5.0

Customer did not leave a comment.

Rating:

5.0

Customer did not leave a comment.

Rating:

5.0

I really appreciate the service I received, from rental the uhaul truck to helping me with a storage. I know that I ask for the storage a last second but they were able to assistance with friendly directions and a beautiful smile. Thank you again.

Rating:

5.0

Management was friendly and helpful!

Rating:

5.0

Customer did not leave a comment.

Rating:

5.0

Customer did not leave a comment.

Rating:

5.0

You couldn't ask for better service..

Rating:

5.0

Customer did not leave a comment.

Rating:

5.0

Customer did not leave a comment.

Rating:

5.0

Customer did not leave a comment.

Rating:

4.0

Customer did not leave a comment.

Rating:

4.0

The late fee that corporate puts on the customers sucks big black salty balls You guys suck

Rating:

5.0

Customer did not leave a comment.

Rating:

4.0

N/A

Rating:

3.0

Someone broke into my storage unit and opened my computer and left the screws on the floor. They went through my containers and took out my red and pink sweaters and put them in a bag that they tore.

Rating:

3.0

Mouse droppings in unit

Rating:

5.0

I used this uhaul facility for several years Because of my working hours ,I needed 24 hour access. During a rather stressful period for me ,I cannot overstate the convenience of using this uhaul un

Rating:

4.0

Been at Uhaul Storage as a customer the last 3 years with storage space and truck rental from time to time and staff was always friendly and willing to help.

Rating:

4.0

nice Facility but very pricey.

Rating:

2.0

My items were covered in rat or mice feces. when I pointed this out to the staff during my walkthrough, there was no sense of urgency. I was simply given a phone number to call for insurance

Rating:

2.0

I was very inconvenienced. I reserved a truck and it wasn’t until a few hours before I was notified my reservation was moved to another location. Also I was told $0 down for my storage, that was a lie

Rating:

3.0

none

Rating:

3.0

I say average because I don't really have anything else to compare it to. Things worked. It was too expensive, but that's life. I wish I didn't have to use you at all. I'm glad it is over.

Rating:

5.0

Very satisfied with the service i received. Sven is amazing!

Rating:

5.0

Nearly perfect situation

Rating:

5.0

None.

Rating:

5.0

Well received.

Rating:

1.0

They have units with beams in the middle and when asked to get 1 w/o they don’t pay attention to make sure they don’t have it when asked. Left after visiting two units.

Rating:

5.0

The facility is great, the pricing is competitive, and the staff are extremely knowledgeable and helpful - what more could you want!

Rating:

5.0

Best U-Haul every!!!

Rating:

5.0

This is my favorite Uhaul location! The staff is always friendly and professional and go above and beyond to take care of my needs!!

Rating:

5.0

The manager Christian was beyond helpful and went above and beyond my expectations. Will highly recommend this Uhaul!

Rating:

1.0

Rats control bldg have to move asap nightmare

Rating:

1.0

They are not helpful. Never going back

Rating:

5.0

I am pleased to say that the Asst Manager Chas and Jam at the Lanham facili were very polite, professional, and on point. I'm pleased with the service given to me during my entry. Thank y'all so much!

Rating:

2.0

Qwerty

Rating:

5.0

Thanks for potecting my things

Rating:

5.0

No issue with U-Haul..great service and professional people.

Rating:

5.0

Good customer service

Rating:

5.0

My experience at the Uhaul stairage was great, e rryine was professional and very helpful.

Rating:

5.0

Great Sevice☺☺☺

Rating:

1.0

The place has a mice problem and when I brought it to the staffs attention they seem to not care and just past me on to someone else I will never use nor recommend the u-haul in Lanham Bowie again

Rating:

5.0

Staff is awesome.

Rating:

4.0

The driver was great. He dropped off the pod and came back in three hours to pick it up. Thanks for getting it out of the way.

Rating:

5.0

Thank you for your services.

Rating:

3.0

Staff was friendly, but several times staff was not able, or unwilling, to help with the task at hand. Customers should not hear employees say, "that is not my job", which I did hear.

Rating:

2.0

Parking is TERRIBLE for the amount of traffic coming in and out of there. You need better and more carts for transporting. Wait time is always more than 20 minutes or more in line for assistance.

Rating:

3.0

I didn’t use the facility had pod

Rating:

5.0

Happy Thanksgiving!!!

Rating:

5.0

The only complaint I have is that my unit was, at some point, overrun with mice. Droppings were everywhere when I came back to it. Also, there was a dead snake in my unit. My things were safe though.

Rating:

4.0

i never went to the facility, i used the ubox, but janelle was very communicative and maurice was on point w. the delivery

Rating:

1.0

My experience with Uboxes was terrible. Chaz was great on my move in but I cannot say the same for others. Unfortunately she was on vacation when my move out was scheduled.

Rating:

5.0

Excellent service

Rating:

4.0

The staff is extremely friendly and the facility is clean and well kept. This is a busy location and there never seems to be enough staff to service the amount of people.

Rating:

3.0

The man that was the manager is rude. I had my unit for a few years. He sent me and my daughter emails when I was 1day late to pay. Said I had to pay a late fee. I usually paid my bill on time.

Rating:

1.0

The franchisee was very rude and a person who thinks she can talk down to customers. I regret ever going to that place.

Rating:

5.0

Excellent service

Rating:

3.0

This storage needs an exterminator, i didnt have bugs, but saw some when i moved

Rating:

3.0

Uhaul service and representatives was very helpful, my only problem was that I had to find my own truck, I thought the staff was suppose to get the truck for you, I had to go around the building

Rating:

5.0

Female Manager was outstanding and helpful

Rating:

1.0

no one was in the customer area when we arrived and the young man that assisted us was not accommodating and on the verge of being rude.

Rating:

1.0

We set up a reservation for a set time to move into a storage unit, however, we had to wait hours in line due to under-staffing at the Lanham, MD location. As a result we lost our help for our move.

Rating:

3.0

We rented storage pods & they were nice, delivery and pickup went well. Calling in to schedule the pickup was a horrible experience. Too long on hold, being transferred & disconnected several times!

Rating:

5.0

Excellent service!

Rating:

5.0

staff is very courteous and helping nature. Excellent job DONE.

Rating:

5.0

Really helpful and nice staff on site and office manager, she is wonderful!

Rating:

5.0

I never visited the facility but staff managed my UBox delivery. Staff made great effort to handle UBox being 8 days late, but I am still waiting for reimbursement for late delivery. :-)

Rating:

1.0

We had a terrible experience with the local U-Haul(s) for this reservation. Boxes didn't arrive, no call to inform us, broken machinery, then didn't uphold their discount offers "for our troubles".

Rating:

5.0

Good Service and Courteous Employees. They were always willing to listen and help.

Rating:

4.0

Uhaul boxes were terrific. The issue i had was the BOX calendar was not centralized so only ONE sales person could setup the pickup and drop off. To get in touch I had to leave a message.