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Jonathan CCustomer Reviews for U-Haul Moving & Storage of Linden
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Very good
Roger GGood service
Julio MI did not use the truck for the full 4 hours does that affect the price?
Marilyn HEverything is fine!
David RI have no recommendations to submit
eric b4 1/2 hour to install while I waited, no waiting area, lucky I was given a chair. After 3 1/2 hr I was told ten minutes, and hour later they were finally done. If you use this facility don’t wait. Horrible experience.
James FHave someone at the desk who knows how to communicate with customers.
Danyelle DIf it was a bigger lot it would be even better
Maurice KCustomer service was awesome 👍🏼
Amanda DAwesome attendant. Very knowledgeable and helpful
Jose AEverytime I’ve needed to Haul something this has been my U-Haul rental location. The staff working this past Saturday on 3/2/24 were beyond accommodating & assisting. They understood my situation and did everything they could to help me. An when we went to return our vehicle they even remembered my unique situation & help assure that it wasn’t going to be an issue. This location has a Wonderful staff, Christina Loriana was the one who assisted me & I still wish her all the best because she was just that wonderful! to work with it, during this difficult time of my move. Thank you again!
Erika MThe woman that was overseeing the store was very helpful in me getting the correct equipment that I needed. She has a great attitude and cares for the needs of the customer. Her knowledge about the equipment is impeccable .
Felisha TYou can improve on viewing the receipts. Once you view your order. It doesn’t allow you to zoom in.
Heisenber Sdid it over phone took me 1 hour to get the van
Frederick BI always rent equipment for my movings with U-Haul but yesterday I wasn’t satisfied with the customer service I was given at this location.
Maria AThe truck parking brake was broke and I forgot to check my mileage before I left and got charged 24 miles and I only moved from bayway in Elizabeth to the border of linden polonia ave in Elizabeth to Nora drive in linden
Terrence SThe person that work at this location that day was terrible! He has zero customer care experience. He doesn’t care at all. If I wasn’t in a hurry, I would have gone to another U-Haul location. I rarely complain about customer service because I was a customer service professional myself for a dacade,, but this guy behavior is beyond comprehension.
Kebba JThe place is acceptable, the store manager is a rude, disrespectful, defiant person as alone.
Julian BMake sure your have someone to help the manager in the mornings, he did an excellent job getting all the trucks ready for the morning clients by himself. He was GREAT overall.
Shaquilla BExcellent customer service. Thank you
pascal iThe worst customer service that I ever experienced. I rent from U-Haul quite often and have good experiences. This place is awful. Never a pleasant experience.
Hirsch RThe equipment was clean but not maintained. The first truck I rented from this location had a check engine light on and a cracked windshield. This rental had transmission issues. Great on gas.
Shariem IHorrible experience for the 2nd time. No customer service at all. They don't try to accommodate customers at all. They make every step difficult. Not like other locations.
hersh rIt takes too much time to get your unit ( 1.5 hr) also even i made the reservation they change me i had to pay more obviously they let me know after 1 hour.
Ronald m | First ImpressionsWell always they take care of the people that keep doing business with them that is I keep myself coming back when I need then, thank you for your service.
pedro mThe guy who’s there is very good
Muhammad HNice guy!
PABLO MNeed to spray the truck cabs with A disinfectant spray. Because the cab of the truck 🚚 smelled really bad a mixture of cigarettes & a locker room...
PRISCILLA HYou guys can provide parking for customers with vehicles.
Peter MExcelente
VICTOR RAmazing hard working people there and still with lots of patience and very helpful!!! 5stars for me
Manuel PI picked up a 15’ truck The back of the truck was left open when we received it I used it to pickup/drop off one 6’ display case that was brand new, clean & empty. Returned the truck in less than 2 hrs. The store charged me a $25 cleaning fee which was impossible that there was ANYTHING left behind/dirty in the truck I rented when like I said all I moved in the 15’ truck was 1 6’ item that was brand new…there was nothing that could have left the truck dirty. I literally only got that truck because I needed the ramp. I tried calling the store and was left on hold for an hour before I gave up and hung up…the only reason I know any of this info is because I call the Corp number and they told me the reason for the additional charge. I used this place 1 previous time and the battery of the truck died less than 5minutes after pulling off. And it took them 4+ hrs to get someone out to pick up the truck and get me a replacement…totally messing up my entire moving day/plans, with no reimbursement, credit, discount, or something as simple as an apology. The yard is also a mess…everything is everywhere and everyone including the customers leave not only the trucks but even the cars anywhere blocking everything so now your also wasting time trying to get ppl to move cars and trucks out of the way for you to get out. I will never use them again.
Antonia DNot much, possibly more service folks in the store to wait on more people quickly.
Maurice DThis shop used to be the one we went all the time and we have been very happy with their service. But for the recent few month the service there became completely disastrous. The Male employee is extremely impatient and being rude and saying he does not care if he loses the job and the funny part is nobody knows what is going on and why he is being like that.
Luis Ieverything was excellent
Agustine GEverything was well put together..
Jaquan RStore was not open when supposed to. The store hours state 7 am opening and it was open at around 9:15 am the day of my rental.
Luis GI had a reservation at 8:00 am no one was there until 9:30 am which caused me money because I had workers waiting for me.
Aziz ODidn’t hook up the trailer correctly, came off at highway speeds. Luckily no one was hurt or killed. My bumper was damaged. Take the hooking up phase more seriously and ensure your trailers are on correctly.
Ilyass BThe customer service at this location is the worst.
Alexis F11/21/23
Santos AThe woman behind the desk was great, very nice! Only problem was the drivers window did not work. The crank handle was missing. Besides this everything else was great.
Sebastian mHave a correct vehicle when reserved. It seems reservations mean nothing. I had to Uber to Edgar street because 1401 St. Georges Ave took my reservation and waited until time for me to pick it up to then bsay they did not have a vehicle. With a vehicle sitting in the lot that he claimed was for someone else. Piss poor professionalism at 1401 St George's.
Dennis BThe lot area is very small , Right off the busy highway.But it worked for me!
Gregory FTrailer make short circuit in may car
Robert CGood customer service
DANIEL HAbsolutely nothing yes the same treats I have The workers are excellent thanks guys
Jose CThe guys were excellent
bunmi oWilson the GM was very professional
CHRISTINA L | First ImpressionsThis U-Haul storage location is old and it needs updating. This is a very busy area. U-Haul trucks are all over the place along with their trailers which makes it harder to bring stuff into your storage locker that is the main reasons I left .
John B | Overall ExperienceWilson was extremely helpful and went above and beyond to help us with our broken lock and move out
Timothy H | Overall ExperienceThank you.
William B | Overall ExperienceI was there for more then a year and never had a problem with that location. Thank you for everything and god bless
IVAN V | Overall ExperienceMuy profesional y amablemente
Wilfredo M | Overall ExperienceDoors locked after hours and they did not provide a key or code I had to rent a hotel and wait till the next morning. Staff rude and disrespectful. Units smelled like dead rats or dead animals. no room to park truck and move items out of units.
Cliff M | Overall ExperienceThe team that runs this U-Haul are truly amazing ! Very friendly and very quick to help !
Romina S | Overall ExperienceGood costumers service
rafael t | First ImpressionsNone
larry b | Overall ExperienceI will never recommend my friends/ family to uhaul @ 1440 Edgar road because on numerous occasions i reported my items in my unit was damaged from the rain. The issues was never repaired.
kimmie b | Overall ExperienceIt was the worst experience ever. I reserved online and when I got to the store these 2 very unprofessional employees told me that they overlap my reservation and they didn’t have anything.
pedro d | ReservationPlease fix or update the computer system at the store as it delayed customers' reservations to get processed. It happened to a custumet who reserved a moving truck. It took about 30 mns to get service
gusty w | Overall Experience