Simply super helpful and got me on track with the knowledge I need to maintain a storage unit.
JOSHUA D | First ImpressionsCustomer Reviews for U-Haul Moving & Storage of London
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The best and friendliest staff I ever had to work with many thanks to you all.
John V | First ImpressionsWe did have a break into our unit, the team called us right away, let us know and were supportive with getting a new lock put on. The facility was clean and well lit. I would definitely use it again.
MATHEW F | Overall ExperienceThe staff were very helpful. The map provided was helpful in locating the unit. The unit was clean and well kept. Only negative was that the lock was frozen and the lock that was sold to me did not fit on the side recommended for customers to use.
MATHEW F | First ImpressionsGreat Customer Service
Lori M | Overall ExperienceExcellent Customer Service !
Lori M | First ImpressionsThe staff at this facility were amazing and so helpful, made my move less stressful!
Jordy C | Overall ExperienceI appreciated being given a personal guide to opening the storage building and being shown the locker and advice for locking it. Makes things very clear.
Christopher H | First ImpressionsThe staff was amazing and sure did help to make the move to London much better!
Jordy C | First ImpressionsSome employees more so at the front desk exhibited rudeness. But there are those who are also nice. We have witnessed one employee dealing rudely with a black customer since there was a language barrier but her mode instantly changed on the next client who were white people. I felt bad for the black guy. For us we have a couple of times experienced being charge a penalty fee because we were late with the payment for a day or two and there wasn’t a notice sent to us. My card at that time was changed because It got scammed and because I was busy I forgot informing their office about my card change. But after a day I was already fined for overdue payment. And our unit was locked. Although as soon as I remembered, I called them and my call was directed to their main office and I was informed that a day delay won’t penalize me, that I’m still good until 5 days. But I paid the second day of my delay. And yet I was still penalized, without getting any notice for reason given by their staff that everything was in the contract. The other times I had to change my card but when I called the office to settle matter, the staff I’ve talk to was rude on the phone. I got annoyed that time with how the reception was talking to me and so I might have raised my voice a bit but she threatened to cut me off, that I got to apologize even though I know they shouldn’t be dealing with their clients that way. I work with clientele as well, so I maybe know proper and nice treatment, modesty aside. We loved the facility, it is clean and safe and a real nice storage, but client treatment and service was bad for us. My apology for these comments but clients have the right to be treated nicely since we deal with them nicely too and we are paying all our fees. I commend the lady (forgot to check her name) who checked out the unit when we did the return. Also the lady who gave us the tour when we first visited the facility. The only two nice people that we met at this storage. Thank you anyway U-haul for taking care of our needs.
Agustin P | Overall ExperienceIt’s been a pleasure dealing with the staff. They are all amazing, helpful and knowledgeable. The front office staff definitely has a great connection with one another always upbeat, positive, friendly and professional. I would definitely refer any business to Uhaul as I really enjoyed my experience. Thank u for making my stressful situation manageable. Kind regards, Bonnie Stevens
Bonnie S | Overall ExperienceUnit had a roof leak and door was badly worn and damaged allowing bugs and water to enter unit.
Joe W | Overall ExperienceAssistant Manager I spoke with in person was extremely unprofessional and rude. For that reason I would not recommend this specific location. I am using it for the bare minimum needed. I would recommend other U-Haul locations that take customer service seriously though.
Christopher H | Online Move InA employee by the name of Stella greeted me upon arrival the first day I arrived at the premises. She was friendly and helpful. I explained to her I was there to clean out my deceased mothers storage locker and this was a very hard day for me. We chatted and bonded over the fact both of our moms had passed away from COPD. Stella was extremely friendly with me which initially made me feel very comfortable. She walked me all the way to my unit and stood outside to chat with me for a little. She showed me one of her tattoos which I resonated with. Over all I thought it was a very positive experience, and even mentioned how friendly she was to me to one of the staff upon my last visit. Only to find out this exact same employee later told the management she “no longer wanted to deal with me and that I licked her tattoo” They then told this story to my father who had called the location to discuss the outstanding payment for the month of June11th-July 11th. He messaged me saying UHAUL had video footage of me licking a staff members tattoo. And accused me of being an alcoholic and drug addict. My father is a master manipulator and has been making multiple attempts at sabotaging me since my mother passed. I had cleaned the locker out and made a promise to pay over the phone. This was accepted. Until I got a text message from my father who told me that management no longer wanted to “deal with me” When I called to inquire I was told by Fatima that STELLA of all people had made these accusations against me and I found it extremely hurtful and confusing as to why someone who made me feel comfortable, heard and understood, and also made reference to her own personal business in front of me, would ever have something bad to say about me. I was was nothing but friendly with all staff anytime I was there and was under the impression my experience was positive over all. Until I was told by Fatima that after my father had called there I was no longer allowed on the premises and would be charged with trespassing if i ever came back I requested the video footage but was denied. I also requested an in person meeting with the manager and the employee who made the accusations. Which they also refused. I then let Fatima the manager know that my encounter with Stella was indeed very strange after all as she was super friendly AT THE TIME even mentioning in front of me that she was very happy as she just received a text message that she had sold all of her percosettes. Then later upon my move had completely changed her tune. I find this over all to be an extremely unprofessional location. The way the matter was handled is hurtful and appalling.
Danielle S | Overall ExperienceExcellent, excellent, excellent
DANNY P | Overall ExperienceI was prompted to select this service for the free month just to find out that was false advertising. Never going to recommend and second I do not need the services I will close and never use Uhaul again. False advertising is false advertising.
Andrew S | Online Move InGreat smooth process.
kaitlin d | First Impressions1) Door was damaged right from day one, and initially staff couldn't even open out assigned unit. They then tried to move us to two other units but both were even in worse condition - one the handle ripped off and left a hole, the other the door was jammed. They eventually got our unit open and working. Didn't inspire our confidence. 2) The area where the outdoor units are is "u" shaped, however the south entrance/exit was often blocked. With the bottom of the u being used for parking it made it hard to turn around to get out. Both north and south ways into/out of the storage area should be kept clear if trucks, trailers etc. 3) Staff was always friendly and helpful
Brad M | Overall ExperienceHands down the best ladies I've ever had to deal with won't deal with any other U-Haul except for the one on Clark road
cassandra c | First ImpressionsVery happy and welcoming crew at the Clark Uhaul. They met all my storage and moving needs. The Facility is top notch maintained. Lots of Trucks, Vans and equipment. Down the road this location will be my first go to. -Thanks for being awsome!
John M | Overall ExperienceThe girls were very helpful and friendly. In general the service was fast convenient and pleasant And I appreciate the cart Use for no fee.
ABEER K | Overall ExperienceMy truck was very clean it smelled clean it was just as I was expecting for filling out paperwork and Available when I was ready for it Very friendly staff we definitely rent again if needed
Wendy G | First ImpressionsHi, I went this evening to look at my unit and the alarm wouldn’t accept the security code provided to me.
Robert M | Online Move InThe one manager there was ignorant and very unprofessional. She would not make any kind of accommodation for my situation of being a Cross Border worker and not being able to empty my unit out till a day after my renewal was suppose to be. I explained everything thing to her and she continued to tell me I’d have to pay for a full month even tho I’d be moved out one day in to it. I feel as if I was essentially being scam for a month of rent for a day. I need up calling back and getting someone different who was more than accommodating of my situation and willing to help me out. So I thank her for being a good person! But that manager need to understand that the world doesn’t revolve around her schedule.
AUSTIN M | Overall ExperienceI paid $200 a month for 6 months to store my furniture and all my belongings in a climate control. The roof leaked, my things suffered damage and I was only given $1000 for my loss and I feel this is wrong. This was of no fault of my own. I also believe that they should have reimbursed me for my total rental.
Sharron N | Overall ExperienceFeel comfortable using this facility- also staff were kind to my little grandchildren on a cold, rainy day when they needed washroom facilities- that really matters in these times
Colleen K | First ImpressionsClone that entire staff and put the copies at every facility and you are guaranteed unparalleled success. The same cannot be said about UHaul's 25 hour helpline.
DAN H | Overall ExperienceI was 3 days over due with my payment and I was taking my stuff out of storage but was still made to pay the full month even though it is now empty and lock is off!!! Was not happy at all that I had to pay in full for a whole month when I do not need it anymore and have removed all my belongings!!!! Would like some compensation and money returned to me for that or I will not be a returning customer!!! Rented a truck as well and had problems with a truck and was not compensated for that either!!!
John C | Overall ExperienceThe lady was very polite with me and customer service was great
Carla T | First ImpressionsWe appreciate having a storage place for this time with uhaul we feel safe and hopefully no trouble or we don’t get stolen our belongings lol. 🤪 it was just the right size. Thank you Fatima !!!! You are very kind and helpful Denise seguin
denise s | Overall ExperienceThé truck doesn’t lock in back very hard to drive
DENISE S | First ImpressionsOverall wonderful experience no extra hidden charges everything upfront and easy
Jordan Z | Overall ExperienceGreat service
Michal H | Overall ExperienceIt would be worthwhile to try to improve the online experience, as there are several bugs on the website. This has to do with booking as well as modifying reservations. It was acknowledged to me by staff members that it's not working well.
David B | First ImpressionsExcept for a bit of a hiccup in being registered on the system, everything was quick and easy. Good space, clean, well maintained.
Stephen S | Online Move InIncredibly rude morning service, manager is horrible to. She needs to be fired. Put a bad note on my account, I had someone read it to me and it’s not even what happened. Between me, my husband and my late father in law, we have been with uhaul for well over 30 years and everyone liked us, but now because of bad morning service, and some old uhaul guy yelled at us to try to get my ptsd angry even after I asked him to leave us alone and that my husband is mentally ill. I’m banned from uhaul. Horrible manager, horrible experience.
Kristan G | Overall ExperienceVery polite and knowledgeable staff always nice and showed me where and how to come in and out where to park. Plus I would recommend this place anytime
Kathleen B | Overall ExperienceThe unit is great, only downside is being climate controlled and it being on the second level your having to walk up stairs to move your heavy boxes is the only downside. Having a ramp or elevator would be convenient.
Tracey G | Online Move InIf you need it packaged and transported, U-Haul would be the one to choose.
Sebastian T | First ImpressionsThe unit I had was excellent. It was climate controlled, clean and easy to access. Any issues or questions I had Fatima gave them prompt attention. I would definitely use their facility again if needed.
Wanda P | Overall ExperienceOur family have been using U Haul storage for years, off and on, with various members of family moving to and around London and away as well. One of the main reasons I have depended on this particular storage U Haul is due to Fatima. Some time ago I ran into issues and complications from booking via phone and Fatima resolved the issue with excellent Management and Customer Service skills. this is something that has always played a role in our family's decision making when having to choose a merchant or dealer. Hopefully prices will not go too high as the need to find storage, at times in life, is difficult enough as it is but the added expense can be difficult for many to afford. Thank you, especially to Fatima, for your help when we needed it and hopefully all your staff will blossom under your influence and customer service. That is something people are truly becoming more reliant on now. Thanks for your service --until we use it again. Nanette Lloyd as well as Jeremy Lloyd and Chantelle Lloyd
Nanette L | Overall ExperienceFatima is my favorite by far. Talk about creating the best customer experiences. Thank you so much to all the staff for creating a professional space, providing security & being extra helpful & kind. Confident this won't be the last you see of me & I look forward to seeing you & dealing with you all in future.
George W | Overall ExperienceIn the limited contact that I had with the staff, they were efficient and friendly.
David M | Overall ExperienceU-Haul is the company you want if you need to move.
Ronald C | Overall ExperienceAs usual I was treated with respect. Staff are the best.
Ronald C | First ImpressionsThank you for a good experience. The staff was friendly and helpful.
BARB P | First ImpressionsSupport staff member was trying to register my room request. She tried several times to complete the move in request. Unable to because of a computer system issue. The store manager Fatima was great by securing the room which I wanted until the system issue was resolved. My only issue of concern was that I was not made aware of the insurance information which is required to rent a storage unit. This caused a further delay. All ended great. Got my rental. Rating would have been higher if the system malfunction did not cause the delay .Thank you staff at 112 Clarke Rd in London Ontario for your excellent support and understanding.
Orest K | First ImpressionsA unique situation arose and they were very helpful and accommodating. Great staff who are well trained on customer service. Would recommend this facility if you need storage.
Brian M | Overall ExperienceInside my storage unit there was a mousetrap, and I was assured that the facility was regularly sprayed against insect pests. Was pleased with secure and clean indoor storage, because I had stored several rare books. At another storage facility in another city, my indoor storage unit had flooded because of a heavy rain.
JOHN T | Overall ExperienceThe unit was great but the prices went up and I shopped around and found the same size for less than half of what I was paying. So I moved
TRACY W | Overall ExperienceI didn't like that I was charged 15 dollars late fee. When u ha e my credit card on file and was not informed that I was supposed to tell u to use it..
Joseph L | Overall ExperienceMy only complaint is there is no pro rate. I moved out 3 days after my billing and was charged another month. I don’t think this is fair.
Katherine T | Overall ExperienceThe line up and wait times were not reasonable. You need more staff
Kim B | Overall ExperienceWe will miss all the staff at U-haul Clarke Rd they felt like friends, in a world so far from being friendly nowadays.
HEIDILEE K | Overall ExperienceVery nice staff
Chris S | First ImpressionsThe are always great at 112 Clarke Road London, ON. I choose to use this location for all of my UHAUL needs because they know what they are doing and are always very helpful.
Tony M | First ImpressionsA great experience all around! Moving is stressful, but our storage experience wasn’t stressful at all. Thank you!
Jerry B | Overall ExperienceStaff helpful friendly even when extremely busy staff were calm and tried their best to move everyone quickly and efficiently.
Sandra B | Overall ExperienceParking was a problem. I believe people other than customers who were renting a unit were parking their cars in front of the storage building leaving me with no place to park except for the disabled parking spot which is considered illegal parking. Without a parking spot, I didn't have access to my storage locker and had to return at another time which was inconvenient for me.
Margery M | Overall ExperienceStaff were friendly and helpful and were very busy.
IVANDAVID H | First ImpressionsFound out after renting the unit on 2nd floor and arriving in London with my things there's no elevator on the premises and had to pay extra for a unit on the ground as stairs would have been a problem. Site should be more specific. The staff was very friendly and accommodating.
Kim D | Online Move InTerrible customer service! We cancelled storage before actually renting a “container”. U haul still charged us a full month rent. We never occupied it at any time! (check your cameras) We received threatening emails we owed money, from this Fatima women, who also called our daughter, breached our Confidential personal information, defaming us & insisting it was “fishy” (in her jargon)! Good thing....this phone conversation was Recorded. This woman, Fatima was very unprofessional & rude! This woman needs to be REPRIMANDED or you will lose customers. We will be pursuing this further with our Attorney & have contacted The Canadian Consumer Protection Act! Never ever we will utilize this business again & will be informing others of this type of corrupt service‼️
Christine P | Overall ExperienceThe blonde haired young lady on Clarke street facility in London on was fantastic and so accommodating and helpful.
nicole c | First ImpressionsMy experience from the day I arrived until I moved out was horrible. When I arrived they didn't have the size storage I reserved so they gave me a bigger one at the same price. Then a month later they called and said I had to move my things to a different unit or I would have to pay more. I live out of town so I couldn't do that and it was COVID The manager insisted that it be moved so we did. Then they tried to charge me more that the price I was quoted every month. I could never get someone to call me back to discuss it. I would never use a Uhaul storage again.
Linda A | Overall ExperienceOnly complaint is very hard to get through to someone on the phone if needed.
bonnie w | Overall ExperienceThe people at uhaul are awsome espeacally there manager fatima . I have been renting from uhaul for years and she has been super helpful and very professional. I am very happy with all my experiences and the employees and equipment . Fatima needs a raise and made district manager if you want somebody to represent your company she is the person that that people should deal with
Benjamin L | Overall ExperienceThe storage unit was very professional....the person who presented as the owner I found
Paul D | Overall ExperienceThe facility was very clean. Our check-in code didn't work initially and the alarm triggered several times, as a result. The unit smelled of cigarette smoke, something I hadn't thought to ask about.
Jerry B | First Impressions0 percent worth going to this location
michael r | Overall ExperienceI'd say that I personally feel like a crumb on the earth until I came across your customer service crew in the London Ontario location. Along with the inbound phone center rep. Thanks for the help :)
Christopher V | Overall ExperienceWith all do respect, having to be involved in the telephone failure issue across Canada communication network. Being teleported to a call center that is based in the United State. Manage to delivery.
Christopher V | First ImpressionsI found the staff to be so polite and very friendly! I rented a smaller unit then realized I would need something bigger, the staff was great and helped me switch units easily!
Alana K | Overall ExperienceI paid $20 to enter the building after hours. Multiple times I came and they had locked my unit even though I had paid. I had paid people to bring my stuff and couldn’t get in my unit with my stuff.
Mckayla T | Overall ExperienceThanks
jeff m | Overall ExperienceThe Clark Rd, London Ontario site has the best staff that I have come with Uhaul. They are friendly and helpful. I have seen them deal with horrific customers and keep their composure. Thank you
wendy m | First ImpressionsI had set up the order and was sent an email with the wrong information. I had to call several times to confirm the reservation and make sure it was correct.
RICHARD C | First ImpressionsYoung lady at counter was fantastic, unfortunately some of the gentlemen on the counter could take lessons from her. She knew her job and product and was always very nice and knowlegable.
robert s | Overall ExperienceAll good, no complaints. Easy and convenient to work with
Adam C | Overall ExperienceThese was perfect for what I needed for the time I had to have it.
Elizabeth P | Overall ExperienceWe have used this facility a number of times, as well as rental trucks. Only problem I ever had was trying to reach a person "at" the office. Wish it was more direct. Otherwise-great.
Nanette L | Overall ExperienceYou Guys are the best in this business because you have an excellent costumer services and very nice employee.
Yazmin S | First ImpressionsStaff was super nice and so helpful
Sheadon R | Overall ExperienceExcellent service and very friendly staff.
VALERIE D | Overall ExperienceThe person who help me was very nice lady. She really deserve to be the manager. I think that is the way to treat the customers. Nice people get more clients and more business of course.
Yazmin S | First ImpressionsVarry friendly
shawn c | First ImpressionsOur two uboxes are supposed to be picked up on April 11th at 10pm, but they are still in our driveway the next morning. I called U-Haul and was promised they will be picked up in 20 mins. After 1 hou
ZONGYUAN S | Overall ExperienceMy belongings were about 2 weeks later than expected, I had to call 3 or 4 times before they actually dropped my u box off. Very bad service and unprofessional.
Luke P | Overall ExperienceEmbarrassingly poor. Screwed my reservations more times than I thought possible. this was so bad they should have paid me for emotional damages.
nick m | First ImpressionsSmooth check in. Had to provide emerg contact name & addrs that's not my own. This would have been good to know when I called to make my reservation. Also, why is this necessary?
Adam C | First ImpressionsI had such a fantastic experience at this Uhal. It definitely exceeded my expectations. Thank you to the manager Fatima and her staff for the warm welcome to London. They made my day yesterday.
Melanie A | First ImpressionsThe hours of operation are great. Busy people there that do a great job and are very friendly and helpful.
Terry D | Overall ExperienceAwesome.
Peggy h | ReservationThis location is in the South East corner of the city and felt far from the location that I had to move my goods. I would have preferred a pick up location in North London ON
Stamsh P | Overall ExperienceVery helpful and efficient
polly c | Overall ExperienceExcellent service
Dajlan A | ReservationI want to thank all team members at this Location especially MIKE, he was so helpful and friendly
amir s | Overall ExperienceGreat experience
Mark R | Overall ExperienceThis ratin reflects my experiences with PHONE ORDERS, 2 occasions.|Not enough character allowance to explain. BUT staff all your locations better so people can speak to a PERSON AT LOCATION desisred
Nanette L | ReservationGreat location
Michele M | Overall ExperienceVery good experience.
joanne j | Overall ExperienceThe staff was excellent and very helpful and the facility was well maintained.
Amy S | Overall ExperienceWe rented a storage unit for almost two years and had rented a few trucks before we finally did the big move and left ON for BC. Then we find out they give a military discount! Thanks UHAUL! 😡
LISA H | Overall ExperienceThe staff at both ends of our move were very friendly and helpful. Some were not familiar with the ubox process but that was not a major issue. I would like the boxes to be a little larger inside.
John R | Overall ExperienceStaff were excellent. I was very pleased with U-haul on Clarke St in London. I rented three units for eight months. The units and the buildings were well maintained.
KAREN D | Overall ExperienceGreat facility 👍
brian c | Overall ExperienceFatima the manager, went over and above customer service. We had a lot of stressful days before the move and she did everything in her power to reduce that. Would recommend that site 100%.
Art S | Overall ExperienceI will definately use this facility for future needs.
Danica c | Overall ExperienceThe Manager Fatima was awesome. She can handle any large lineup that comes through the doors. Was great in handling all my storage needs.
BRETT B | Overall ExperienceI did not have a good experience at all. First off I felt I didn't need insurance on my unit because it was indoors but to my surprise water damaged my box spring and mattress in March still waiting
Susan J | Overall Experience