Customer Reviews for U-Haul Moving & Storage of Lubbock
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of U-Haul Moving & Storage of Lubbock
Staff was extremely helpful and accommodating. I would return to this location if I ever need moving equipment again.
I wont use Uhaul again unless it is an emergency.
Dropped off the uhaul truck after working hours on Saturday
Thank you to everyone who helped with the move.
The entrances need some work as they are tore up and makes it difficult to drive across with a trailer.
Ya did a great customer service, keep up the good work. Thank u
The management and staff were very organized and helpful.
Both men who helped me were very professional and friendly, I was very happy with the service from this location!
When I went in to pick up the dolly I was asked for my DL......I didn't have it on me so I called my sister to see if she could swing by and pick up the dolly for me......the guy that waited on her (was the same one that waited on me) he didn't even ask her do her DL......what's up with that......other then that everything was alright.......will do business again with them
The AC on the truck started going out half was thru the long trip. I had AC approx half the time from Alabama to Lubbock, Tx. I let him know but he did not seem to believe me since it started working when I dropped it off. I just wanted to make sure they were aware before they rented it out again. It was a hot ride. Other than that the truck ran great.
Staff very helpful and professional.
The man who rented the truck to me was beyond kind and helpful.
The staff on duty 7/20 at 6:30 pm was incredibly professional and processed my drop off quickly and efficiently. Great service and great representatives for your organization.
Super service and great assistance! I didn't have to wait and they answered all my questions ??
Lower the cost per mile. I am a first time user and could possible use the service again if the rate per mile would be lowered.
We are repeat customers at the Lubbock location and would use and recommend them again. The call center on the other hand is unprofessional. They would not let me speak to a manager, I called to let U Haul know we were running late, she spoke over me and hung up on me. The customer service person who made my initial reservation made an honest mistake, she included a moving truck instead of a light pickup. She also did not include a trailer to haul the u store box. This was probably in part my fault for not knowing the U Haul vernacular or terminology. I tried to explain to the Rep., that we were on the road when she told us of the error. The service representative was rude and unsympathetic to our situation. When trying to resolve the problem she told me she would not let speak to a manager and hung up on me. I called back and spoke with a third person, she was pleasant and referred me to the Manager in Lubbock. He took control of the situation and resolved our moving problem. Our move was not smooth and we had to plan on an extra day to get home. One unpleasant employee will not tarnish the other positive experiences we have had with UHaul.
Awesome service--I was impressed, and will use this drop-off location in the future.
26' truck was waiting for me to pick up. All went as planned except that the reverse gear did not work. I drove back to the rental location, and they put me in a smaller truck, 20', which performed well. I would use this location again, as they handled the issue promptly and with great care.
Need more people to answer telephone calls
The drop off was handled quickly.
The guy that helped me was friendly and professional
I was very easy.
Zach was great. I`ve used this location before and always received excellent service. Only issue was I did not receive the 10 packing blankets that were supposed to be included.
Have equipment ready when stated; have better coordination between call center and actual site where equipment is located (there seems to be a disconnect there between readiness); nonetheless, everyone was amenable and helpful, and ready to make everything work for us.
Customer service was great. The truck was pretty old and kinda rickety.
Truck cargo area was clean. Truck cab was dirty.
I really liked the double doors. Much better than the roll up door.
Do not lie about the amount of fuel in car to be rented
These guys were great!!! Very helpful and friendly. Will use them again .
I had a really great experience! The staff was efficient and they had me out of there with my truck quickly. Gary was very personable and knowledgeable. He is definitely a positive face for the business. No improvements necessary, keep it up!
These guys did an organized good job.. appreciate their desire to serve thier customers. I felt their description on nightly returns to be a little vague.. but was able to figure it out..
I arrived a few minutes after closing, but as I pulled up there was a staff member in the garage and he came out to assist with the check-in process. I was very please and relieved that he was able to help, instead of doing the night drop off.
I will not use Uhaul again
Have more than one staff member in early hours.
WORST EXPEINCE OF MY LIFE. DO NOT USE UHUAL. THEY ARE CROOKED CRIMALS THAT WILL CHEAT YOU OUT OF HUNDREDS OF DOLLARS. BIGGEST SCAM. OVER PRICED ASSHOLES. I WILL NEVER RECOMMEND AND REGRET EVER USING THEIR SERVICES. WISH I COULD GET MY MONEY BACK BUT THEY REFUSE TO BE FAIR AND JUST.
It was all that was available
Free miles or reduced rates for frequent repeat customers.
good service, on time and friendly.
Friendly and fast, we were in and out in under ten minutes.
I received an email saying my trailer was guaranteed but then I received phone calls saying that uhaul in Lubbock didn't have any covered trailers that I could use. It was a very big headache making sure that I was actually going to get the trailer I wanted when I needed it. It also took us a little over an hour to pick up the trailer and I even did the online check in before hand. Not a very good experience which stinks because it's pretty expensive to rent a trailer for a bigger move.
Got me in and out quickly without hesitation.
The folks at U-haul were polite and helpful. When the trailer that I reserved wasn't available, they quickly called to inform me. I was able to get another trailer that fit my need. Thanks U-haul.
very good experience, staff was friendly and helpful.
This is second time I have used this facility and it was great service both times.
Had a reservation, was told by several people with U-Haul that they did not have a truck for me. All of them were polite but none called back after they said they would. Local manager found a truck (almost brand new) only after my sister had a hissy fit. I will not rely on U-Haul reservation again but will use them for spur of moment rentals only.
The entire staff was extremely friendly and the overall process was competed very quickly!
The staff were extremely accomadating and very friendly. Best Uhaul experience ever.
Hire packers and loaders. Just kidding
Your service was great
Be more organized, have more employees. I reserved a truck a week prior but the didn't have it available when they called to confirm. They did compensate with a bigger truck. However upon arrival they couldn't find the keys. Just be more organized. Thank you. Overall, we got what we needed.
Zach was awesome and very helpful. Answered all my questions and got me on my way very quickly. I have had nothing but the best service from this location anytime I used them in the past.
When we informed them what happened with the car tow and battery, they were very helpful and refunded us the cost of the new battery. Prior to dropping off the truck, I'd decided I would never use U-Haul again. After the helpful service and concern shown by the employees at this store, however, I may be willing to give U-Haul another shot.
They did not have the size I wanted then the service was extremely slow at one point I walked in & up to the counter & the 4 workers continued talking as if I was not there then only after their conversation was over did they acknowledge me
1. Strive to make sure your customers actually get the size truck they reserved and call them within 24 hours of their pickup time to verify the pickup location. That's pretty important!
2. Make sure the front tires of the truck have plenty of tread and are not at risk of blowing out on the road.
Have the items requested in the reservation ready and available when the customer arrives to pickup the equipment. No one was willing to help solve the problem that Uhaul created. If Uhaul was not the only game in town on trailer rental I would have went somewhere else.
Great location. Gary took care of several issues we were having and was incredibly polite during the whole experience.
The Uhaul staff in Lubbock were very friendly and helpful. Al the issues were the result of the Pensacola Fl Uhaul. The Lubbock Uhaul immediately tried to correct the issues.
Everything was great, just were out of long shaft ball hitches and had to go buy one at pick up pals and come back to get hitched.The 5x9 trailer i rented was excellent.Thanks Johnny G.
Had a little trouble with door but other than that it was a great service.
The trailer that I used was clean and trailed behind my trucks very good. I have uhaul everytime i haul or move something.
More timely response to connecting rental equipment to the vehicle.
You guys did great. There was a small hiccup with the gas level when I picked it up, I think it was documented incorrectly the last time th truck was dropped off, but it was quickly corrected. Well done
The clerks in the registration and vehicle return are kind, nice, and professional. By the way, the truck I rent needs a wheel alignment. Except that, everything was good and smooth.
I thought this location was very good at their job. The managers at the location I believe we're named Zach, Gary, and Tyler. Those guys handled a packed showroom with quickness and ease. If I am not mistaken, they were right in the middle of a shift change and I happened to grab most of the employees names. Fernando, Roger, Quincy, Michael, and Martin did a fantastic job as they were very busy. A young kid, looked about 17-18 I would guess, named Austin Hennigan did a fantastic job attaching my Auto Transport. I would definitely recommend this location for pick ups and returns. -Simon Hernandez III
Movers were fast, efficient and friendly.
More knowledge about the right trailer for a touring motorcycle. Instead of the wheel chock, I would rather have a cradle for the front tire, or be able to install one myself.
Great staff, no problems.
When I got there the guy told me that he didn't have one instead of asking me my name & Confirmation # when I told them I had a reservation.
No problem on heck out, got me in and out very quickly.
Not a thing. My experience with uhaul was great, very friendly service.
Lower the price! Almost 50$ to use a single cab truck for 45min was a little too much.
This location needs more help. 3 guys working there were so busy. People we weren't waiting but they were working hard to keep up. Give them more help!
Could only offer suggestions for a more aerodynamic design. Almost used 2 x as much gas. A V front would cut the air flow and decrease the drag.
Was unable to talk with a site manager or employee. Had to speak to a customer rep that was unable to get personal service. The ability to pay with a company check or company credit card was to long of a wait to be worth it.
I think it would be beneficial to tell a customer that if they are going to return a truck after hours they might want to park close to the drop off. It was a little scary having to walk to my car in the dark hours after closing around to the parking area. It didn't help that the u-haul building is in a part of town that has high crime rate. I would have parked clear to drop off had I realized it. But other than that, no complaint!
Excellent customer service. Staff was very helpful.
it would have been nice if someone could have un-locked the doors remote for me when i locked the keys in the truck with it still running on a Sunday. But the gentleman i spoke with was extremel kind and very understanding. And i would like to thank him for that.
The young man working the counter when I turned my box back in was rude and didn`t listen to my concerns about not getting my 12 furniture pads. He also tried to charge me a second time for the UBox.
Confirm reservation time frame better - somehow this was a miscommunication. A manager worked it out for us otherwise, we would not have been able to rent it at all. Unfortunately, we are not able to move an entire house in 6 hours - which was the "typical" reserve time we were told. However, great customer service on the day of the move and got us the time extension we needed!
Wait to return equipment was too long. Waited 20 minutes
Very helpful and pleasant staff. Highly recommended.
I had a 26ft. Truck rented , went to pick it up and was told it broke down . There were no more available so I had to drive 90 miles and rent a 20 ft truck and a 6/12 trailer . We had to leave some belongings and took some to good will . Uhaul said there was nothing they could do ! I believe they should reimburse part or all of the cost but I know that want happen . Renters beware !!!
Provide the vehicle on time.
The loading ramp of one of the two boxes was severely jammed, resulting in being unable to open the box until after several hours of effort.
Be sure to honor reservations for the time they are reserved. Other reservations with movers are made based on the UHaul reservation, and to not honor the first reservation reeks havoc with other time tables.
It all turned out fine in the end, but it was very distressing to hear on Sunday afternoon, that the truck I reserved months ago would not be available on Monday morning, but only at noon. I had to reschedule my movers, then to be called that a truck was available afterall, but the mover could not move my appointment back to 8am. Thankfully, I chose the mover that is Zach's brother and they were able to work out my truck rental and furniture load on Sunday night. We do appreciate the "save", but would have more appreciated not having that problem.
Great center, very friendly and helpful staff.
I reserved a truck on-line from this location nearly 4 months before I needed it. The day before I was to pick it up, I was informed that they had no trucks and I was to pick up a truck 100 miles away. After several phone calls and much anxiety I was able to get a truck at this location. I know its not the Lubbock location's fault, but U-Haul's reservation system and policies are not acceptable. Apparently having a reservation for a specific location means nothing. It's like having an airline reservation from Los Angeles to New York and being told the day before that you have to go to San Francisco to get your plane. If I have an alternative to rent a truck from another company, I will do so. My preference is to never use U-Haul for a truck rental again due to your corporate policy and procedures for handling reservations. I know this is not the Lubbock location's fault.
I did all over the phone assuming it would save me time, the person on the phone said no trucks or AT were available in Lubbock so she after hours of me trying "found" one in Plainview Texas, next day I go there is no trailer only the truck (and very dirty), I had to drive back to Lubbock I. The truck, find a uhaul that had a trailer and when I get there they did have both available which makes no sense why they sent me to Plainview. Had to go back to Plainview to pick up my car and then back to Lubbock to Los the truck. Very unorganized.
Started calling to return the truck on Friday afternoon. We had it leased until 8:00 a.m. Sunday Morning. Second call on Saturday morning wanting to know when we would be dropping off the truck on Saturday. Someone was waiting to pick it up. ??
When a customer reserves pads you should have pads for them??
Great check-in, quick and efficient.
Very well organized and professional. Will definitely use this location for future rentals.
It helped us out greatly. Day went smoothly.
The staff in Lubbock was fantastic. I had a problem with my right brake light on my trailer plug. The staff jump right on it and was able to fix it for me. One of the guys even laid on his back and crawled all the way from the back of my truck to the front to check the wiring.
Thanks for such as great service.
This was the first time I received a rental trailer with all new tires and freshly packed wheel bearings. Gave me piece of mind for my trip.
One additional rep working outside would have made the process faster
Charged for gas, while the car had the exact same amount of gas as I returned it as it had when i received it.
The staff were so sweet, even though I inconvenienced them by not giving 24 hours notice of wanting to pick up my box. I wish that they had helped the new kid more, though- he was floundering a bit.
Man that helped me was very friendly and professional very knowledgable and helped me with everything I needed if he's not a manager he needs to be!!!!!
everything was great, very happy!!!!
Rental was ready to go. Very Quick and easy checkout and check-in. No hidden for unexpected fees. They even helped me troubleshoot a wiring issue on my truck when we plugged in the trailer lights.
Put the night drop-off box in a well-lighted location near the main entrance. I spent over 15 minutes in the dark (front spot lights were off) looking for it and finally found it, at 10:45 pm, near the fueling area, the last place I thought it would have been. Too obscure and bad location for after-hours access.
Nothing. Drop off was very easy and hassle free
The person that hooked up our car tow trailer hooked the safety chain to the alternator instead of the frame of the car, and the strapping wasn't secure. When we got to our destination 13 hours away, we found that the car had shifted. We were extremely lucky that the alternator wasn't ruined
I was told by the 1st employee that my 1st month of storage would be free and wasn`t. I was also lied to that I would have 24 hour access.
Everything was really good. Reps were professional, friendly, and service was good. There was some waiting to check in equipment, but that is expected as they had several people to serve. I was very satisfied with everything.
Great group of guys! Hooked up and loaded car for us. Detailed explanation how to work the unit!
Y'all was perfect, thank you!
Dropping off the truck with quick and easy. Would definitely use again!
The `moving help` people were amazing! Very friendly and helpful, and the whole thing was done in less than 2 hours. And the entire U-box idea is really incredible!
Cant believe with 12 locations in Lubbock, Not 1 would rent a trailer to leave town with. I had to do a in town rental, and drive to Amarillo, then Haul Trailer back to Lubbock just to be able to rent one, If at all possible, I would never use U-Haul, or even recommend anyone to use your service, As I drove around lubbock, I counted over 18 6' X 12' trailers sitting in your lots...and not 1 could be rented to take 1 way....WHAT A JOKE!!!! Change your name to LOCAL USE ONLY...
i think that this was a great experience
They had what I needed; gave me a 6 hour quote, hooked it up, and made everything easy. Great experience.
Houston should take training from people in Lubbock.
Disgusting place! Did not have the units promised and refused to give us first months rent even though we rented a uhual. We had to leave and find a new location.
My overall experience was not satisfactory. I was given the wrong info on my trucks location. My initial schedule was not properly put through and was pushed back to a time not of my choosing. I will not be recomending them to anyone who needs a professional job done. This was extreamly unprofessional.
The employee that helped me was excellent, young guy, I don't have his name in front of me, please compliment him!
fast service, friendly and always willing to help
My adventure with uhaul started in Amarillo Tx they were very helpful and arranged my pick up in Lubbock great staff in Amarillo Texas
Too long to check the trailer on return.
I found the men in charge to be super helpful. They helped me carry boxes, paper and tape to my car. I had a hitch installed. Excellent job. Thanks to Gary and Michael. Good luck on your finals!
Was told I could drop off trailer at any location in my destination city. Next day I get emails and texts that I must drop off at specific location or be charged!!!!
The people were very kind and very helpful in difficult situation. They worked hard in getting my truck ready and they did it. I am very happy with them
I'm not sure what you can improve when you already have outstanding service and great staff members. Especially this location it is just A+ all the way around. Thanks guys!
The Staff at this location were incredibly nice and helpful. I would be a loyal customer because of them.
The staff is what makes this location worth returning to. Each person I came in contact with was polite and eager to help. If ever in need of u-haul again this is where I'm coming.
Great experience and wonderful staff.
I can't think of anything...this location has always been good.
I was quoted a much higher rate. Give out the right prices and charge what you say and not something else that's higher later
The site was under construction, no restroom available. Employee's very nice, friendly, and helpful. Entire process very quick and easy. Rented a storage unit at same location.
Store under construction but that caused no issues; great service!
The guys were great in helping us get the car unloaded. All went well and they couldn't have been more helpful.
they were amazing!!
I was double charged for the rental of the pickup. My bank account was charged twice for $33.43. I called your 800 number and requested for a manager tho call me o.j. Wednesday and have yet to receive a call. The charge is still there. I need answers. My number is 806-544-0221.
Had to wait half a day to get a 10 foot truck for out of town travel, but all worked out ok.
Very friendly staff...he was very courteous and helpful.
Customer service was very professional, and very friendly
A+ customer service!!! Thank you!!!
Service at this U-haul location was excellent. They were very busy when I picked up my truck, but the were efficient and courteous and let everyone know that they would be taken care of. Check in was quick and easy. I would highly recommend them for your moving/hauling needs!
Nothing. Very professional. As good as a U- Haul experience is suppose to be.
This one went smooth. Received well on both ends.
The staff were very friendly and helpful. They went out of their way to prep my Ubox with short notice.
In the past year the outer doors were frequently not secured so I didn`t have to use my card to gain access.
Staff was friendly and helpful.
Particularly the member helping me Gary Eubanks was on point he did an awesome job not only with me, but the couple in front of me. I would recommend that location to anyone thanks.
Zach and his team were very professional yet very friendly. They took great are of us. HIGHLY recommend this place. They worked with us when we needed it.
I cannot remember his name now but the man who helped us was very friendly, very informativr and really affirmed my choice in pickig u-haul. That whole staff should really get a bonus.
the 1st unit884 had a broken latch. so they switched me to 881. the other problem I ran into was when I turned the storage space over to uhaul? that is a RIPOFF!
Very friendly and helpful. This was my second time to rent there.
Our door was broken and although the local staff tried for 3 months to fix it, it still wasn`t fixed when we moved out 3 months later. Water leaked onto our boxes.
reimbursement should be provided when items are removed prior to due date from the storage unit, which allows someone else to rent that unit
Friendly, knowledgeable staff.
Billing process caused me to call and have charges reversed on my VISA, In the end was still overcharged
The staff`s customer service was amazing! Always smiling, warm and efficient!
freely I am doing this under duress. I answered your question and you wanted more????
200 Characters is a joke. I could never tell you all the issues I had with this horrible system in 200 characters.
We drove 8 hrs and realized we had the wrong key to lock. When we ask the staff for help they were rude and would/could not help. Their answer call a lock smith... no further help!!!
The staff was very helpful. Thank you
We were double billed and they have yet to fix it!!
I had trouble contacting the office via phone, and found the nat`l call center not helpful.
I could not have ask for a better experience from this company. All transactions were handled professionally in a very cordial manner.
stsff at lubbock location was untrained and was unaware of ehat they were doing.
I`m not happy that I couldn`t reach the actual store on the day I arrived. It would have alleviated a lot of anxiety trouble I went through that afternoon.
Excellent service. Only one problem: the blankets were not included in the boxes. I had to used a few of my own.
The person that waited on me Gary was extreamly helpful and solved all of my problems and concerns.
Ryan was an awesome employee who will go far in customer service or management.
co. website misrepresented the availability of storage options, the local staff was very accommodating and did everything they could to assist me. Very customer service oriented.
It was a bit deceptive that calling the local number frequently resulting in reaching a centralized call center.
Friendly staff, security monitoring, easy access to unit, convenient hours. Great place to store items.
The gate was broken the whole time I was a customer. There was no point in getting the 24 hour access.
100% BETTER THAN THE SERVICE AT THE SPEEDWAY STORAGE IN CHEYENNE WY. ASK FOR 7 DAYS STORAGE GOT CHARGED 31.00 AND 80.00 AGAIN THE 1ST. WHEN I MOVED OUT. SICK WY. DON`T GO TO SPEEDWAY.
Tyler assisted us and he was great!!!
The young man that help me was very nice and helpful
The staff was very friendly. I was assisted by Assistant MGR, Gary Eubanks who is kind, courteous and knowledgeable.
I would recommend this facility due to the GM and staff. Not only have they earned my business and trust, but my utmost respect. Thank you.
People there were awsome at 34 and q ave here in lubbock tx and they worked haed to help us secure our stuff. And they made sure we got what we need loved the people there. Awesome job.
This is one top notch location! Most of your people are like the blind leading the blind not this one. Betty, Meagan, Zach, Richard, Gary, Tyler, and all go beyond the call of duty !
I don`t remember the name of the young man who helped us with a storage unit, but he was EXCEPTIONALLY gracious. If you can ascertain his name from your records, please give him a gold star!
Zachariah is the young man who helped me and he is very professional and courteous. He represents your company in the highest professional manner Ive ever seen. He deserves a bonus or raise!
From checking the trailer and truck out to returning it and having the storage room they were very professional and extremely friendly
Very friendly and helpful staff.
I could never get anyone at the facility to answer the phone and would always get transferred elsewhere to someone who couldn`t help me. That being said, the manger, Larry, is AWESOME!
Not enough room to explain the mess up that happened after we rented a truck for 3 hours and returned it! Terrible!
The general manager, Larry Bass, was beyond nice and helpful. I really do appreciate him and his staff.
i was a little disappointed at the storage size, it wasn`t what i thought it would be for the price,i thought it would be bigger
I was assisted by Greg or Gary at your facility and he was a real pleasure to work with. He was knowledgeable and very friendly. He is an asset to your company.
Great friendly professional employes
Staff was very friendly, but I would suggest another place to do business with. To much to list with a 200 character limit.
The staff was extremely helpful.
Larry Bass was amazing and very helpful.
The people were very knowledgeable and helpful not only on the phone but in person as well. Although they were busy, they took time to walk me through and show me the storage units to help me decide.
Friendly great employees at this uhaul
I always choose U-Haul! : their the best so helpful.
Place was great staff was awesome they took good care of me an my needs lot better service than in Dallas
The gentleman who assisted me was a perfect example of a great employee. He provided excellent customer service and wish all people were just like him.
They were very helpful and courteous
Uhaul was a great experience, the staff was great, and they worked well with our things, and with payments :
There was a hold up on paperwork for a week and I wasn`t notified until the end of a week. Got my stuff a week late because of Uhaul negligence. Also, $500 worth of stuff broke.
The staff was wonderful but a little overworked
I had to wait in line several times for quite awhile
Facility was well maintained very clean and appeared very secure, wouldn`t hesitate to use again.
Everyone was wonderful, outstanding customer service !
Great job everyone !
I was very impressed with smooth transition of this transaction, starting from my very first inquiry... I would recommend U-Haul anytime... Thanks for such great service...
Great location for moving out for college students.
I had a good experience. Everyone there seemed to give their utmost care and respect to our needs.I`m completely satisfied.
The boxes are larger than you imagine, and easy to pack and unpack. The staff is friendly.
Friendly staff and moving everything in and out was managable.
Great service at the Lubbock location.
It was a quick and easy move out process .
Usually busy. Customers are treated fairly and with respect.
The staff was very helpful and accommodating. I was happy I selected this location.
I wasted days on the phone with UHaul, where staff continuously gave me wrong answers. Due to UHaul`s lack of organization, movers I hired weren`t able to do their job, costing me more $.
Only problem was number of access points. Multiple doors and combination lock was too much like Get Smart for me to continue storing work materials there.
Horrible! Poorly trained staff with pitiful knowledge.Box SENT 6 days AFTER scheduled arrival.What was written off as a key stroke error was a foul up from the start that they didn`t know how to fix.
the staff was knowledgable and extremely helpful when I needed a larger area.
Great staff. Very friendly and helpful.
Best storage experience I have ever had!
My experience was very pleasant.
The website is hard to navigate. Make it easier on the customer.
Friendly staff. Units were easily accessible and clean. I recommend others use this facility.
Everything turned out great.
The service at this facility from checking in, to making sure I had the right size storage space for my load, to the easy access for unloading and finally for the truck drop off was first rate!
Great staff. Very helpful and attentive.
the dual u-box trailer ramp needs to be redone, I twisted my knee and almost fell twice wile unloading heavy items like a washer and dryer, a lawn tractor, and the medium uhaul boxes
The service was excellent. Employee`s were very nice and professional.
Everyone was so great to me i never worried about my unit even in bad weather they were a great staff with weather updates
Deliberately got charged a $15 late fee when you had my CC to process yet i got charged.....
Rented unit and wall between my unit and the adjoining unit fell down when starting to load! Walls were thin drywall held up with small screws. Cancelled contract and found a superior business.
I only needed the facility for a short time but it was convenient and the people at this facility are always friendly and a great help.
New manager - EXCELLENT! Jeremiah Bulls was terrible!!
Very helpful staff. Very kind and courteous.
There was debris on the grounds and made it look unappealing. The staff was overall not customer friendly. Trying to contact the office directly was frustrating.
Very convenient location to me lots of services. Hallway lights didn`t work well at first, and combo lock was difficult to set up. After that, smooth sailing.
Good. Keep up the friendly service and greetings. The people working there earnestly seem to care about the customers.
the employes at this u-haul were great.
the employes at this u-haul were great.
I liked the location of the unit. I had easy access and was able to have extended hours for a small fee. The staff was very helpful and I would gladly return in the future.
I was annoyed that you required 2 references to rent a storage unit. After all, you have my stuff not the other way around.
THE STAFF WAS VERY HELPFUL AND FRIENDLY!!! THANK YOU
the storage unit that i used had a broken door and was hard to open and close. The floor of the storage unit also smelled like cat urine and had a dark sticky stain on the concrete floor.
Colleen was just the most helpful person there. before I even walked in the door she was there to offer her help. She knew exactly what i needed before I did. I would marry her if I could
The staff was extremly helpful with my storage needs and helped me find the best unit to meet my needs. I will be using this facility in the spring. THank you.
EXCELLENT customer service. Will recommend this facility in a heartbeat.
Very easy process - very clean and well organized staff.
Excellant service by this U-haul location. They were all great. Thanks.
thank you guys so much especially the staff in Lubbock, East LA, and Altadena!
Eubanks extremely helpful.
Average store, prices alittle to high for the service you get.
It was an older facility but was in very good condition. The employees were helpful and knowledgable.
Great service-great people-very professionl,.js
Gentleman who helped us was excellent. Great service!
Transaction was easy and fast from beginning to end.
Very thorough and professional. Excellent service.
I would rate excellent but there were roaches in all our things.
Your staff was very friendly especially Jacob
My experience was horrible. The staff lied to my face, over charged me, kept me waiting several times. This was a HORRIBLE experience. I will try to avoid Uhaul for the rest of my life.
gary went out of his way to help when i went therento clean up thank you very much
Staff at the facility were very helpful, responsive and answered my questions. Telephone assistance at 800 phone line was not as helpful.
I feel i got ripped of for the fact i didnt get any type of refund when i moved out about two weeks from when i paid my month was up.
only complaint that I have is that when I made the reservations I was quoted a specific rate and when I got there the rate was almost doubled! I do not think that it right to do the customers that way
An employee told me to get 1 uBox. My things barely fit into two. I was told uBox would be cheaper. Wrong! I was lied to multiple times about prices and everything!! Unacceptable.
My storage rental rate was more than was given at the time of my reservation. I would have like notification that the rate was being raised when it happened.
Courteous attentive staff, remember my name greet me accordingly,excellent price value, convienently located
Felt like the contents of the unit was secure and the staff was very helpful.
Great staff and management! Always helpful and friendly. Jeremiah definitely does a great job! Thank you. The only negative is prices. My rental went from $39 to $50 a month.
U box was great, but it took us about an hour and a half to do paperwork and actually get the box picking it up at the store
Upon emptying my facility, I discovered a box of books and magazines infested with termites. I phoned the claims department and am waiting contact from them.
I appreciate the workers there,..very helpful and polite,.js
The staff was very helpful and the location is perfect for all my needs.
Extremely clean and the customer service is excellent! Above beyond!
thank you for taking such good care of our things. We had a great experience and will use y`all again if we need!!!
The exterior door security seems to need some maintenance.
U-Haul was a good experience. They were very helpful when our unit had water damage. I would use them again.
Great staff, but some of our furniture had water damage. I know there is a plan for repairs and thus I gave the facility a good rating. However, in its present condition, it should be rated poor.
I was told before I paid my rent on 12-25-11 that if I paid the rent and checked out a few days later they would pro-rate and return. I was lied to because they would not pro-rate and return the rent.
Good service, friendly staff.
Door to unit was not secure. Was not happy with service.
Young man who helped us Jacob, I believe was very friendly, very helpful. EXCELLENT customer service - kudos to y`all!
Ended our services on the Nov.19th, which was 7 day from the November charge. Uhaul would not give any type of refund or partial refund for the rest of the month.
Ended our services on the Nov.19th, which was 7 day from the November charge. Uhaul would not give any type of refund or partial refund for the rest of the month.
It was OK. The people were friendly and helpful and I felt things were secure there. The facility is rather old and a little run down, however.
The staff was very friendly and will use u-haul again.
I have used H-Haul for storageand moving rentals at various times in the past few years and have never had a bad experience.
My only complaint is that they do not answer the phones very often.
I was charged a late fee! I called your office several times and could not get this resolved. The late fee should have been removed!
Zack was incredibly helpful, friendly, and efficient. I`ve used U-Haul Storage for a few years now, and every time Zack makes the experience a great one. He is truly a top notch employee!
Very helpful staff. Will try to make your exprience as convenient as possible
I was very impress with Zack he has great people and customer service skill however,on the other note Gary has no people or customer service skills he needs retraining
Jeramiah was great. Zak was helpful during a sressful TTU move in weekend
The two guys working on the morning of 7/17 were courteous and professional. Being a woman I really appreciate guys who treat me no different than they would treat a male customer.
Recently rented truck and told I had free month storage. Affirmed on phone when I reserved storage.But at facility was told it was last one so I had to pay. Was stuck with stuff and no option.
The people at this facility was most helpfull. I rented a truck and had no difficulties driving to Ca. I did this same trip in 2004. Both times all went smooth. Thank you for a pleasnt experience.
I loved it just Pack it with all your funiture lock it up and they will deliver the box to your new adress. This is the best way to go if you are moving way out of state
We needed short term storage for a Tech student and the U-Box was perfect. It was hard to reach your store by phone, but other than that, we were delighted!
excellant very nice people
The manager got us into a unit when they were at a scarcity due to TTU move out.
Very customer oriented staff. I would highly recommend this business.
Not Happy! Had to rent even with a free rental voucher for a Month! with one way truck rental!
Everyone was so helpful and understanding. We love you guys!
I had a wonderful experience working with the uhual crew in lubbock. They were great at costumer service, and handled a unresolved solution for me perfectly.great job!
Answered all questions and was clear in pricing.
So far I have had a pretty good experience with this U-Haul. The employees are very helpful, and I feel like my unit is nice and secure :
The U-Haul employees at 34th and Q have always done a good job for me. this is why I always go back to 34th and Q.
Piss poor,GM is a complete moron, a smughonest person! Believe me when I say I let others know.U need to fire him,the only reason he cont. to have customers is strictly his proximity to Texas Tech.
I`ve tried less expensive, bigger 4cheaper, so-on sheds... U-Haul is by far the best! The facilities are always clean. The temps are always perfect. The staff is always friendly. Highly recommend!
The guys where extremely helpful and even remembered me from previous use my only complaint was I called to upgrade my storage over the phone the lady put me on hold and never got back on the line
Very helpful by taking me on a tour into their available units before purchase. Also offered available discounts without provocation and explained everything.
Worst service ever. Cant even complain here without a 200 character limit! Never use, rent, or suggest to anyone ever.
Good service provided by the staff.
very helpful person whose name I did not get.
Everyone was very helpful.
The U-Haul Customer Service Representative was very professional, knowledgeable and helpful.
The man who helped me out was very nice and helpful.
U-haul truly went above my expectations. The storage space was well maintained, secure, and still a great bargain. The customer service was excellent, and I had no problems.
Honestly, my only complaint is the lack of elevators. It would be easier for larger/heavier items. Other than that, I am very happy with it all.
I was very pleased with the employees, they were always ready to assist. The storage units were kept up, I felt safe about leaving my belongings there. Thank you
I was charged for two months when I asked for one month. Refund will not be available until I close my storage?? Not professional.
The staff was attentive always helpful. The facility is immaculate. It is located really close to Texas Tech University. We will definitely recommend you to our friends and family.
Everyone at your facility was most respectful and helpful both at our move in and move out from the storage unit we had. I`m sure we`ll return next Summer for a repeat.
It was terrible and I will never be using this place again for anything. I will never use Uhaul or any of their products. The manager is rude.
Staff was very accomodating and professional-great first time experience with U-Haul!!!!
Service was great and employees very curtious. Also very knowledgeable about the business he was also training/assisting new hire. Will recommend friends to go there. Thanks!
When I made the reservation on the phone, the room could have been finalized at the same time, saving time for me, the movers and your time. Gary.
I was helped quickly and had every question answered.
Very friendly and accomodating at this facility but Soooooo busy..long lines of waiting very annoying.
I have used several U-Haul locations. The customer service at your location surpases many other Lubbock businesses.Thank you for your professional service. Sincerely,Dale Scott 806-543-4839
you gave my stuff to someone that never gave it back and had no right to get it out
I had paid for a climate-controlled storage unit and on a couple of different trips to the unit to retrieve some of my belongings I noticed that the room was not climate-controlled.
hard to find the storage unit, they weren`t marked with numbers
Service representative was very efficient and courteous.
Service was prompt. Equipment was in perfect working order. Check in was a breeze.
All staff have been friendly and helpful, but Gary was very accomodating with a problem I had with my storage unit this month.
the guys there were very pleasant, nice,friendly, and helpful.
Their level of service was excellent they were very professional in assisting me with my needs.
We had a long wait to get everything done even when we had reservation.
I rented storage and a 14` truck over the weekend. All staff including manager Jeremiah, associates Zachariah and Bob were very curtious and prompt in service.
You all are amazingly helpful. This is the second year you have helped us with storing items between apartment moves. Thanks for your great service!
My experience with this U-Haul location was excellent. Everyone was very helpful and the equipment was in good condition.
The people working at Uhaul are very helpful and knowledgeable. I highly recommend using them for all storage purposes.
They were helpful and professional.
Everything went smoothly.
Your folks did a great job of helping me set up an account and obtain the right size temperature controlled unit. Thanks
I have too much to say for just 200 characters. I was very unsatisfied with my experience and moved out because of it. You have my contact info if u want more information.
My only complaint would be the length of time to get unit rented rent truck etc. when I`d already made prior arrangements over the phone including my credit card information.
I was very unhappy with my experience but my complaints require much more than 200 characters to explain.
Gary Eubanks was my sales associate and he was FANTASTIC! He answered all of my questions even ones I didn`t ask. I felt well taken care of.
The attendent was extremly patient and helpful.
We always had trouble getting the lock unlocked and the door open. The dust getting in was pretty bad, but that can`t be helped here in Lubbock.
Door had to be repaired before we were
able to use. Also could use more office personel.
Staff were very helpful.
Associate was very helpful and a joy to work with. Thank you
have not used the facility yet, only rented the unit so far, but it has been great so far
The U-Haul Lubbock location did excellent in respect to customer service. However, I found John Buller, U-Haul rep at Denton, to be very rude and unprofessional.
We had several problems with the unit.
I chose to rent on the spot because the staff was so friendly!
I rented a truck and was going to have to store my sons things,we saw the tag on the truck I called,the man was expecially helpful in getting our stuff into a unit,Great Job!
Friendly staff andgood prices
this is the second time i had issues with uhaual and will never use them again
The place is very busy, but the customer support was very nice, and made the experience worth while.
I received excellent service from the staff and the storage area was the size and price that I needed. I do plan to use your facility in the future.
Overall, I had a pretty good experience with using U-Haul Storage units. My only real complaint is the access hours. I don`t believe I was informed that I could purchase 24-hour access.
The lines to rent my unit and move out were very long. They need a LOT more staff on their busiest two weekends of the year. Two people to process paperwork is not nearly enough.
The storage units we rented were terrible. Had we seen the units we rented prior to renting we would not have rented them.
Wish the hours didn`t stop at 7p.m.
Outside front of the business was trashy- gate to the storage unit would not work- there was a lock on the storage unit so I had to walk back twice-took 45 minutes to get into my vacant storage unit.
I have had a great experience with u-haul on 34th Ave Q..The staff was very helpful and would help you with what ever you needed...I would recommend them to any one .
Leak in storage never fixed. Inconvenient times to get in storage. Was locked inside storage gate, when we arrived before closing, and employees knew we were there. Had to call 911 to get out.
The employees are ALWAYS friendly and helpful at this location. Thay are usually busy but they maintain their friendly service and do everything they can to make your wait short.
I would like to be able to change my password for my online account access, but I don`t see the option for it. This would be a nice convenience to have.
I was in several times that day and had a long wait each time. You can only access your stored itmes when the staff is working.
it was positive im glad all my things stayed safe and sound... thanks
Everyone was very helpful and communicative, going so far as to call a week before to let me know they would be particularly busy and to advice arriving early.
We did find the halls cramped and hard to maneuver through and around and the hall ceiling height was inadequate.
Everyone at this location was friendly and very helpful. Andrew was very personable and walked me through my rental even though they were busy. I would recommend this location to anyone that I knew!