Customer Reviews for U-Haul Moving & Storage of Malvern
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of U-Haul Moving & Storage of Malvern
Very friendly staff. I have used them 4 times in the last 2 months during a kitchen remodel. They always have the vehicle I need at the time I have requested it. These guys are very helpful and willing to make the process quick and easy. Thanks guys. Good work.
I was in a tremendous rush and the staff got me out in minutes. Thanks for assisting and being helpful.
This location was very understaffed. I rented a truck Saturday morning and stood in line with other customers for 20 minutes while one (1) employee tried his best to help each customer start to finish. I only saw that employee the entire time I was there to pick up my reservation - 30 minutes total. This was not early in the morning, but prime time for rental pick up.
The slide locking mechanism could work a little smoother
Upon arrival there was one person working the counter with about 8 people in line. For most customers, this person had to leave, get the customer's rig set up, and return to the desk (this took about 10 minutes each time). Incredibly inefficient. Not to mention, the return time was still 3pm, despite not getting the vehicle until 10am. Upon return, waited in the same line and only ended up turning the key over. It would have been nice to know that no check in was required and it was completely unnecessary for me to wait in line. While having the rig, it downshifted and remained in a low gear for long periods of time, forcing the engine to do more work and costing us more in gas. Transition definitely shot. Was really disappointed with my overall experience. I think the staff at this location should be doubled, atleast on Saturdays! How about a more efficient pick up/drop off system. Take note from the many car rental agencies who have mastered this system.
The transportation department was supposed to call me the day before pick up and they did not. I had to call to change pick up day. Not good business practice for a company.
Having more than ONE employee on a SATURDAY! The morning check in line was long and people were frustrated.
The team is efficient, the staff is friendly and the entire facility including restrooms are clean. Good eye contact and communication in a busy environment.
Have more customer service associates available and a more organized parking area, customers were blocking each other in and getting angry and there was nowhere to park, unorganized.
Everything was very smooth
We pulled to the drop off location as the sign indicated but received no service. The manager was riding around checking his inventory. An employee was moving trucks around. Neither offered us assistance until we asked. While waiting we watched the employee who was moving trucks slam into another in reverse. When we finally got the manager's attention, rather than drop our trailer at the designated location, he had us pull it to a back lot and back it in. Suggest you close this location if you want your equipment to survive.
They were VERY busy but were obviously moving things along as quickly as possible. Professional and courteous.
Excellent service. Fast, friendly, engaging and smooth. I'd not change a thing. Keep up the great work.
They were able to figure out the issue the Shell location caused and tried their best to resolve it, but still said to watch out accounts.
Nice guy helped me getting equipment (trailer). Went to load furniture into the trailer and took one step into it and my left foot slipped out from under me causing me to fall, twist my knee and hit my shin on the bumper. The floor of the trailer was covered in a fine layer of oil. I recovered but had to put plastic bags on the floor so my mattress and other things wouldn't get oily. I'm not happy. The assistant manager at the store wasn't helpful. I may contact my attorney.
I was very upset and annoyed that I was moved and the guy was very rude. And I just was very dissatisfied with my experience.
Have most furniture Dolly's available
Staff was very friendly and assisted us as we came back a little late late on a Sunday. Great customer service!
The furniture dolly was not available even though I had pre-ordered one. Was given an appliance dolly instead but then charged $10 for it when I should have been charged $7.00. Still waiting to see if the credit goes through properly. Not terribly impressed with that experience.
My second Uhaul requirement in the past six months.
Comment not criticism.. Would have welcomed a walk through the truck to demonstrate features before I departed..Didn't know where to locate the emergency brake release. Otherwise, everything was excellent!
I was told to park my privet van on customer parking place.
After I retuned rented box truck and went to my van, I noticed that my driver side mirror was on ground. Talked to gm and he told me that uhall ins will take care of that. Uhall ins call me say they check cameras and no uhall trucks was by my van but they would tell me who was it.
I think customer parking place should be safe for costumer vehicles but is not.
I took extra ins from uhall to be safe but my van was not
Over charged me all the time at this location the over charged me $ 20, 00 waiting for credit to be put back on my card?
I can't think of anything that could make their service any better.
This is the third time I have rented a van here, and each time has been great.
The guy who checked me in and got the van for me was super friendly. Needed the van a little longer than expected and they were super accomodating. Thanks as always!!!
All went well. Will rent again from this location.
You cannot conduct business without providing a place for customers to park their cars when renting a truck. You have taken up the parking places with trucks and force us to park in an adjacent property. My car was vandalized while there.
New Ford Transit is a great van - thanks for using them. The online check-in also is a valuable addition.
The only thing that I want say is that the low air tire light was on I said something to the guy that was waiting on me and he did nothing about it he said that it would be ok luckily the tire did go flat
I never received a receipt email.
Nothing, great experience
checkout of equipment was slow due to computer problem, really slowed the process down.
The left truck wheel was showing that it was low on air. The tire appeared to be a little flat, but it turned out it was a sensor in the truck. The staff seemed a little impatient that I asked about it.
My negative comment pertained to a terrible sound that the truck was making on my return trip. It made me extremely nervous. Very convenient location. Very friendly and helpful personnel at the store. Hated that you had to refill the gas tank when less than 1/4 tank was used.
The quoted price changed with out any explanation of why that would be.
This is from Corp Office: I originally order the truck from RT 903 Landscaping which was close to the move. I was told the day before that I had to get the truck 21 miles away. I am thankful for the extra mileage but the gas is what I have an issue with. This is the 3rd time I rented in 2 years to move family members and have been sent way out of my way to pick up the truck. I wrote to a regional person the last time this happened and didn't even receive an e-mail. This is the final time I will be using your company and any friends or family will not as well. I expected some response.
Staff attentive and knowledgeable
scheduled a trailer pick up but the scheduler failed to inform me it needed a wiring harness and the tech had left for the day when I arrived. Had to reschedule for the next day and was lucky I could complete my work that week.
A clear sign "ENTER HERE" would be nice.
With respect to my 'No' response above - overall, the equipment was clean & well-maintained but the rubber mat in the back of the van should have been swept clean; if not by the previous renter then by the staff on site. There was small grit, like sand, on the floor and with some attention to detail, this would have been noticed by the staff & swept out before I came to pick-up the van.
How's about I get to pick up the truck at the location I chose / your website said was available and not somewhere 20 minutes away? I hadn't planned on the extra time and didn't appreciate the extra $30 in mileage charges...
I got nothing I reserved I asked for two dollies and furniture dolly and only got one dolly asked 10 hrs got 71/2. It was OK did feel like got my monies worth
I moved in before the door alarms were installed and was never told they had been added. Due to the placement of the sensor, the door couldn`t open all the way which made moving out more difficult.
Give a customer a beak if they need to return a trailer that is too big after 30 mins for a smaller one ..
Treat others the way you'd like to be treated..
This is a busy location. Everyone was friendly, but a little stressed.
Excellent staff, friendly, helpful. Truck ready as expected.
Very positive experience...we have come back to this facility for truck rental for local and long distance moves for our adult children many times in the past 5 years!
I made an apt to get a brake controller installed. I told the guy Tim I had a brake controller, the same make and model you sell in the store. He told me that they would put it in for me and even gave me a quote, via email, for an hour labor. Now I am told that they won't do it because I did not buy the unit there. Really? I have an email quote that now you won't acknowledge? Uhaul needs to stop the shit of only installing uhaul brand things. I have the same fucking unit as on your shelf.
I would recommend that they inspect the electric brake control before they are finished with the vehicle. We had numerous issues with our brake control install and had to return to the store four times after the original install.
I rented a pick-up truck. It was pretty dirty. The windshield looked as though it had not been cleaned in months and when driving in the direction of the sun it was difficult to see through.
Mechanically the vehicle worked fine.
Friendly staff great equipment very responsibly priced all the associates deserve commendation
Everything went really smoothly. Thank you
The prices are very high on mileage. We went this route to save money because it usually costs us 800 to move with a company and their truck. By the time we paid almost 400 for the truck and a few hundred to a couple helpers, we could have used movers and wouldn't be in pain today. No savings that I can see, maybe 50 bucks but we used that for the gas that movers have included in their price.
nothing, Angelo was outstanding, made me feel very confident and the work was outstanding. I have already HIGHLY recommended to 6 other people looking for this same service. THANK You.
Fast, friendly service - helped me with date changes without any hesitation. Keep up the good work!
PS - I loved the 6x12 trailer - it towed fantastically.
These guys were pretty good. No hassles; got me in and got me out. Checking back in was just as seamless. I'd use these guys again, no question.
They should be careful about mileage and fuel levels. The mileage in the system was off by 30 miles and since this was a per mile rental, its good I caught it. Also, the fuel level was listed as full but was 7/8 at best, I didn't say anything this time but they should try to be more accurate.
Everything was good; no suggestions.
truck windows and windshield was dirty. also i noticed truck was having issues with the 4wd system.
Great customer service and the Uhaul van was in exceelent condition.
Friendly customer service. Readily available. Easy talk through road side assistance. A very good experience.
I had an execellent experience using Uhaul for my moving experience.
I drove the truck 29.5 miles. I put 6 gal of gas in at the wawa across st. when returning. I was then charged $6+ more for more gas. assuming only 2 more gallons were added that means 8 gallons to go less than 30 miles or 30/8=3.75 miles per gallon? do that sound right to you??
I have rented from this location several times, all successfully. The current rental smelled of smoke, there were no rear lights, and the brake warning light came on frequently, a bit of a front alignment problem. The truck was clean. I was able to get done what I had to do with the truck. Service was terrific. In and out quickly, just like Hertz. Staff friendly.
Improve circulation for ease of exit from the parking lot
first truck I was given broke 2 miles down the road. I was told that if I returned the truck early I would be refunded money. Brought the truck back 3 days early and then was told that the rental was a flat rate. I'll look elsewhere in the future.
Charged for a dolly that was not on the contract and not used.
It was a very easy return process.
The staff was very helpful. I would highly recommend this location.
Salesman/ tech was bright, polite and engaging . I came in late in the day with an overnight need.
He solved my problem Best interaction ever with a U-haul counter person. And the truck was clean and very new ! TFH
The storage space was nice and clean, the 10' truck got great mileage and was a nice driver, and the staff were very friendly and helpful. I would use them again!
The 2 guys working there were nice and did a good job.
The van was asking for an oil change every time it was started.
I am extremely disappointed that I was refused a refund for the unused and unopened moving blankets. The employee said he wasn't allowed to refund unused and unopened blankets.
Everyone there helped out and did an amazing job!!
Give them a location closer to there starting point
There was an issue with the entry keypad that they fixed quickly.
The staff is always polite and helpful.
Wasnt great. Misspelled my name. Acesscard didnt work when i needed it.
Call me if you want comments: 484-889-7448. I tried to write comments and 200 character limit is preventing submission of comments.
It was great above expectations.
The manager was very helpful.
Everything went very easily. Staff was very helpful.
I have used this center before and have always found service to be good.
Staff was incredibly helpful. Great facility. Big chunks of broken glass in front of unit next to mine. I`m sure if I mentioned it, they would have promptly cleaned it up. Too tired after long day!
I have used this center for my moving nedds in the past and it has always met my expectations.
Excellent employees! Ryan and Angel were extremely helpful and made my experience rewarding!
Only one person had the password necessary to complete my transaction so the rep had to wait for him on multiple occasions.
Very friendly and helpful staff
All facilities and service provided by the staff were exceptional. I have already recommended the site to friends in that area.
On of the better U-Haul facilities I`ve used.
Maintainence needs could be addressed better than appeared usual at this facility.
Staff at Malvern location very helpful.
The gentlemen who work at this site are fantastic. They were warm, helpful and knowledgeable. The key card access is easy and the unit was clean.
Teddy at Malvern U-Haul was awesome!!
everyone was very helpful
The staff members were very busy helping other people, however I registered online, which ended up saving me no time. Either the computer system isn`t great or I had a new person.
The u box itself is cheaply made. I had numerous billing issues for overcharges. Overall, it was a very poor experience that I would not recommend to anyone.
They need more help. I waited 30 minutes in line. I`ve been in there twice in the past week and they never have enough help for the amount of clientele they have.
The facility is well maintained and clean. The staff are very friendly. Thanks again.
the people working their seemed clueless. i couldnt wait until i moved my stuff out, just a mess
All personnell very helpful and attentive to my needs anad desires. Stopped in several times to size up a truck and allowed to take actual measurements.
they forgot to give me the key card to get it,my storage was actually filled with someone else`s furniture and my code did not work at the gate after I finally got the card key to get in.
The staff in Malvern, PA were most helpful. Kip, Michael and Sherwin couldn`t have done more. Thank you!
I was able to rent a larger unit 10x15 at another facility for less than what it cost to rent a 10x10 at U-Haul and purchasing insurance was not necessary.
staff knowlegable and friendly
Patched roof led to water damage and destroyed our couch. Rodent problem as well. Unit did not appear to be well maintained. Unit needs major repair work.
I want to commend you on your staff, especially Sherwyn, who was kind and helpful throughout the check-in process.
the staff was friendly and helpful.
This was the first time I`ve ever used a storage facility. They were very helpful and made things so easy.
I CALLED GM MULTIPLE TIMES, LEFT
MESS.SERIOUS ISSUES. NO RETURN
CALL FROM ANYONE. NO ONE TOOK CARE OF THEM. VERY POOR CUSTOMER SERVICE. Juanita HILL ph 484-459-0232
Hassle free except for a request to use a certain lock which UHaul sells for an additional $11.95. I used my own lock, but received a phone call about it. Other than that, I had no other problems.
Very friendly and efficient.
I had a very good experience with this facility--and there`s no way to beat the free month deal that I got. It would be good to have some clearly marked customer parking near the office, though.
Redundant information needed for truck rental and storage facility -- I assume Uhaul IT department could rectify.
Like almost every UHaul location I`ve been to, this personnel seems a bit overwhelmed and understaffed.
Theodore was very accommodating after I had a long day of dealing with other Uhaul folks at a different location and couldn`t get the 26` truck I had reserved.He was a big help.
Friendly and helpful staff!
Sometimes had trouble making the access card work.
The General Manager and his staff were exceptionally helpful and made me feel welcome. I would recommend to a friend. Keep up the good work!
Very helpful and quick. Did not meander like the store where I picked up from.
Olivia was super helpful and friendly.
My only concern is that the lights in the storage area seem to be inconsistant when it comes to working ALL the time. The manager assuredme this wasan item to be addressed with the maintenance team.
The management and staff are always courteous, kind, and willing to assist with any concerns and answer any questions promptly and with integrity.
The person from your reservation center who reserved for me on the phone Tabitha was fantastic!! Great job Tabitha!
I was told that third month was free. You charged me for every month.
I found the staff to be very friendly and helpful. Excellent customer service. I will definnitely recommend this U-Haul facility for storage or rentals. Keep up the great work and customer service.
Very helpful and professional
Service was fast and ready for last minute changes, very convenient for real-world circumstances. Also, being open on Sunday is a huge plus!
This is a very nice facility and has a good location right off 202. The staff was extrememly helpful and responsive.
I would recommend these to a friend as they are much cheaper than the competition.
The staff at the Malvern Uhaul were incredibly nice, helpful and funny! Their positive attitudes made our moving day a lot less stressful.
Late on a Friday in the pouring rain and the U-Haul team was still helpful and curtious. Had to swap units, forgot a lock and had a rig to big for the area but guided us to the best way in and out.
The staff was very accommodating and helpful. The facility is kept clean.
My overall experience was good but the $15 late charge every 15 days is a little excessive.
Everything was explained in detail as well as shown. I was guided to the unit and explained everything tome again.
The only issue I had was that the roof leaked, but there was no damage to any of my property.
Staff was very helpful and friendly. Location was perfect. Thank you!
Friendly staff and good service.
I helped Angelina with her move. The only complaint I have is the continued e-mails of non-payment after she moved out. The threatening e-mails were not necessary and no longer owed you money.
Online reservation difficult to make and understand
The staff don`t know enough about the program to answer questions or quote costs so you never really know how much it`s going to cost.
Very expensive, would have stayed longer but found alternate storage 30% cheaper
It took one hour to get the storage unit
I stopped at the Frazer location to verify availability on Thursday and when I decided that I needed to rent on Saturday morning, Teddy and Ken were very helpful.
Worst experience in customer care I have ever had, IT to slow response, to lack of communication between corporate and local people. Malvern saved the day although lack of training was obvious.
It took me 50 minutes and being transferred four times to cancel my locker.
Your representative Kip. Was very informative and went the extra mile to help in our time of need. Very friendly...welcoming.
The manager and staff were all extremely nice and organized, they served be well.
Staff was extremely friendly, facilities were well kept.
All my stuff was infested with stink bugs.
Everything went very well with my rental situation and I would highly recommend U-Haul particularly the Frazer location for rental.
I had hundreds of stink bugs in my storage unit. I didn`t have any bugs or pest where I lived prior to putting my things in storage.
excellent front desk help and support
We were very satisfies doing business with UHaul.
was very happy for staff member help
This was a great experience and I will recommend this center to my friends in need of a uhaul...I have rented in the past from others and no others compare to these guys!
The staff who took my reservation for a van was surly and abrupt. This reflects poorly on the establishment. I have dealt with this dealership before and have had good experiences. He is a bad apple!
I prefer a 24/7 storage facility but this was a very good site for me.
Dave was wonderful, so helpful and very easy going and was able to work things out with us which put me at ease. Great experience!
Your Mgr., Dave Zaffarano, is a very competent and accommodating employee. He made my experience seamless and the rental process was very easy. I rented both a storage space and tow dolly.
We waited 1.5 hours to rent space.
Dave and Dave are good men and helpful
Great location. Friendly staff
Called for help computers were down/can`t tell me what time I`m due backchecked in @ 2:05 was told @ double charges, etc. I am upset about this please call 610-585-6620
Dave at the Frazer, PA location was superb in customer service and did a wonderful job setting me up with the storage unit.
Dave very helpful, pleasant to deal with, facility excellent.
Minor negatives - I`m using your free 1-month storage, wish you had more facilities closer to my home. 24-hour access would be nice.
Staff was very helpful and friendly. David Y. helped me from start to finish he was great. Service was excellent and professional.
Great services, was given incorrect information when scheduling over the phone for storage access hours.
Good location, easy in and out.
The front office was not very helpful and we had to rid of several items due to rodent and insect infestation.
closing hour @6:00pm was not convenient for access to this facility.
I would love to see a complete tracking of your $5 mandatory enviornmental fee. Charging you customers extra and then claiming to be envoirnmentalist is misleading and dishonest.
The only problem was the long wait in line each time I went to the counter.
The staff was pleasant and willing to help. I would use this facility again. Thanks!
Dave was the most outstanding employee any company can ask for.
see e mail for rest of comments
Gordon A. Wilson
This is my second time with your frazer location. I am very impressed with the staff and facilities.
The staff was extremely friendly and helpful.
The Frazer crew, especially Dave the Manager, were extremely helpful. The crew was respectful and informed. I feel my belongings are safe and secure.
Dave in the store was the most polite and respectable person I have meet in a long time. He was knowledgeable and very helpful, more than that he went above and beyond to help clear the snowin.