Customer Reviews for U-Haul Moving & Storage of Manchester
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of U-Haul Moving & Storage of Manchester
We would highly recommend this facility
They were better fast and good customer service.. Thank u
spray the insides of the cabs with air freshener ! :)
Great service and the staff was great.
the .52 per mile was not shown up front where I noticed it. I thought the rental was costing me 32 + gas, but as I signed contract I realized it was going to be significantly higher. A little disappointed in the higher price.
I'm there every Sunday to rent a trailer and that staff are awesome. Very helpful
Always right there to help me. Outstanding facility
More clear directions concerning payment over phone with order and paying when truck is picked up.
I planned for weeks to schedule 10 of my friends to help us move, booked the 17' van very easily online for 1pm last Friday. I hoped I'd get out of work a bit early so I could get started but didn't go to pick up until 5pm. When I showed up they had cancelled my reservation without a phone call, text, or email. Nowhere on the "guaranteed reservation" sheet or entry form does it say you must pick up within a certain window of when you book. To make matters worse nobody seemed to care and had no answer other than well we were busy and after 3-4 hours... so apparently they do this all the time. And all they had left was 26' trucks which I didn't think I could drive. Lucikily I have a friend who can drive anything and he was nice enough to pick it up for me. When I talked to Ryan the Manager the next day I at least expected some empathy, maybe something about re-training, but while he gave me a discount every thing he said was followed by the word "but". We shouldn't have canceled it BUT you were late, it doesn't say it on the reservation BUT... so he was basically blaming me. Unacceptable and I hope UHauls corporate office reads these. You can bet all of my friends have heard about this and will do what they can to use other vehicles. In fairness on the vehicle's end - it ran well and had plenty of power
I got there every sunday and staff are very helpful. I'm in outin minutes.
I reserved a 17 FT truck, but when I went to pick it up they had a 20 FT truck as my reservation. I was sure that I asked for a 17 FT because my first choice was the smallest one @ $19.95, and then decided for the next in price. I ended up paying $10.00 over expected.
Have the equipment you rent be in the location that you picked.
Overall great experience, very quick and organized. No changes needed to this location. Thanks!
Overall great, quick and organized experience. No changes needed the day I was there. Thanks!!
Service was excellent. The guys went above and beyond to make sure that the trailer was properly connected and wired.
Opposite experience as the Brooklyn location. Well signed with clear directions given and friendly service with extremely quick check out.
Excellent service. Excellent customer
experience. No improvement necessary.
I forgot the gentlemans name who checked me out but he was very professional. Even threw in an extra 20 miles for free because my trip was going to be very close. Turns out i came in 15 miles under my allowance so he saved my butt by 5 miles. I've used this location for 3 or 4 moves in the past and have never had an issue. Thank you!
the parking for customers needs to be looked at again. Not clearly marked
They were very understanding and took the truck to adjust the headlight. Very quick and easily resolved just not on the highway without a screw driver at night in the rain.
Just absolutely awesome service. This couldn't have gone any smoother. Nice job everyone. I was VERY impressed.
The truck is out of alignment and with a windy day it was a struggle to drive. It was clean and people very friendly.
The representative was very respectful and professional
Everything about the rental was excellent.
They should go over the truck operation with you; in particular they should explain the Haul/Tow button on the gear shift lever. The sticker in the cab makes it sound like it is some form of traction control rather than forcing the transmission to stay in a lower gear longer, which is what it did.
It would be nice if they had the accessories you order (ex Blankets, dolly, boxes) were already in the truck when you arrive to pick it up
From start to finish, it was quick, professional, informative and done. Just how I like it.
You all were great! Fast, efficient, reasonable in expectations. Thank you for a smooth experience!!
dont screw them on pickup location
Excellent overall experience. Nice to be able to reserve and check-in online. Bill was delivered accurately as well as efficiently. Thank you.
Had to drive to a different location...waste of time!
Overall, pretty good experience.
Staff is friendly and promt. I will be a returning customer
Moving can be a stressful event. It was a great experience with no hiccups to rent a truck. The transactions were quick and smooth.
The service was excellent. The employee explains you gently and exactly the rules of the company. I like that! It was a great experience!
I was mis-quoted pricing, and when I tried to discuss this with the person at the desk about the pricing they where very dismissive above my issue, and this should be on the records that uhaul records your conversations, it became a 49$ difference,
Customer interfacing was appalling - they said all the right things but there was no friendliness behind it - no appreciation that we choose them - and this was the general manager
It would be really decent of you guys if you told us ahead of time that there is a surcharge for using our credit card. I could of easily paid in cash when I dropped it off. Neither the cashier or the guy that took the truck back from me mentioned it, and seeing an extra 8 dollar charge on the receipt later was a little infuriating
Moved out of my storage in may and they`ve been charging me every month since!!! Horrible
When i returned the truck the sign stated wait here and someone will be with you. I waited didn't see anyone come out. Than one of the workers were helping a couple. Than she proceeded to go back in the building and i called to her to ask her do i need to go inside. She said oh i can take care of it. No-one watches to see if trucks are being returned. That's the only issue I had with the service.
Charged me 12 for gas when we filled it to the half tank level that it was at when we picked the truck up. The truck was the worst most unsafe thing I have ever driven.
Great customer service. No complaints at all
Thoroughly cleaning the INSIDE of the windshield is extremely important. I rented (2) UHaul trucks - one was a panel van and one was a 17' truck within the past week. It appeared that the inside of the windshield had attempted to be cleaned, however, when the sun hit the windshield, it was very difficult to see out of it on both vehicles. I had to stop at a rest stop on the turnpike and purchase Windex to try to get it clean myself. Otherwise the people at this location were very courteous and helpful. Upon hearing of this when vehicle was returned, Manager at this site, compensated me for the cost of the Windex. If it wasn't for the windows I would have rated this Excellent.
The crew were so helpful and kind
I was supposed to pick up the truck at Rockville, CT but got lost and ended up at the Manchester office.
However the lady at the desk was very helpful and arranged to have the truck picked up there. I wish I remembered her name (she was an African-American) because she made the experience a very pleasant one.
be more company friendly, let agencies pay over the phone so an executive does not need to make a trip to the location.
I reserved a truck in advance and was told 2 days prior to picking it up that the 26 foot truck was not available. My husband had to kick and scream to get the mass location to bring the tuck so overall it worked out but it could have been very ugly if my husband hadn't pressed U-Haul to get the truck where we originally ordered it from.
Katie Stevens is pleasant, courteous and extremely helpful every time I come in for a rental trailer. Thank you.
Excellent customer service at this location.
Young lady who worked with me was great
The return set up was AWESOME!!! Quick and easy!!
Called Spencer St location and reserved a 17 ft truck Fri afternoon. Arrived at 7:00 Sat to pick it up and was informed no trucks available, reservation was moved to Oakland St. and they would be open at 8:00
Waited there until 8:00, then was told I was 3rd person that morning that reserved a 17ft truck with none available. Had I known this I would have gotten a rental from a different company, but was committed to moving this day. I had 4 16 foot ladders as part of the move and had to pay a guy an additional $125 to handle this.
Short version, I feel that your company got me !!
I've had awful experiences over the years at your West Hartford location. This was the complete opposite, I got in and out quickly, was treated well by your representative and didn't feel like I was being ripped off.
Dealt with Matthew Harrington with both pickup and delivery. He was professional, to the point, understood his job, precise, quick.
In today's market, Customer Service skills are harder to come by and when you experience excellent customer service it sticks out.
As for another employee at this location I would not give as high of review as I am for Matthew. I had stopped in a few days earlier for a reservation and was kind brushed aside.
Kate at the desk was phenomenal! I was in and out in 5 minutes.
Matthew was great helping us .
Can recieve customer in a positive way
Manager at Oakland Street is top shelf!
I was pleased at how fast check was. The women who checked me in deserves a raise! Checking was a breeze. The gentleman checking me in was very professional and courteous. He had me checked out sooner then I could get out of vehicle. You run a very good store in Manchester. I cannot say the same at other location from past exeriences.
First they gave me the wrong pick up day even though they record the calls for accuracy they still got the day wrong.
Next they scheduled me for pick up 7pm.
I arrived at 7:02pm and they were closed!
So, I had to take a cab there the next day as I had no ride now! When I finally picked up my van which was for 48hrs, I should have been allowed to return it by 7am 2days later but was told it must be back 7pm (as if I were actually scheduled correctly and picked it up 7pm 2 night prior!)
The scheduling was very simple and straight forward and they screwed it up multiple times!
We were unappy that we drove 25 miles and needed to put in over 4 gallons to bring it back full. That's wrong. We asked at drop off about this and u haul toke no responsibility for this inefficiency on your part.
Glad you asked for our feedback.
My original rental was cancelled for there truck being broken down at the columbia ct location. There was no consideration taken into account for this inconvenience since it was only two days before my rental that was going to be in town. I had to go out of my way and travel to manchester and spend a extra 45 miles that I feel uhaul should have credit me.
I thought this was extremely overpriced. My son is in the USMC and this was towing his truck to his duty station. They should give a military discount.
This was just a great experience. The manager went above to accommodate our needs.
Listen to the customer. The woman who took my reservation gave me a van instead of a pick up. She saw me come in but helped another customer who came in after me because he just walked in front of me. She SPEED talked nonstop so that I didn't even know what to ask. When I had to go back inside because she gave me the wrong kind of truck she made me wait again while she took another customer. the new truck didn't have the correct gas level recorded but I took a picture. She physically made me ill.
Pickup was requested in one location (Spencer st. Manchester CT) I was informed the day before that I had to go to Oakland Street instead- not problem- EXCEPT- the requested packing materials information was not transferred to the Oakland Street facility. Initially, I was told I had to now drive to the other location to pick up the materials. After expressing some great displeasure, the person found a way to get me the materials from the truck pickup location. If Uhaul is going to change pickup locations for the truck, the packing materials request should automatically also be transferred to that location. Other than this issue, it was a good experience.
Friendly and helpful staff.
Always good customer service.
Matthew was the employee on when we picked up the van He was excellent very polite and knew his job. very god experience
Very friendly and helpful customer service reps!! You should be thankful you have those two people running your front counter (don't know their names unfortunately...)
Back of the van was a little dirty. Due to the grooved floor, I imagine it's difficult to clean it out that well. Mostly dirt and dust that got caught in it.
Otherwise, everything was perfect.
Everyone there was very helpful - even wired a new connection for the lights - and stayed late to ensure we had a safe and enjoyable move. Much appreciated!
the trailer needs to be takeing off road the trailer shook my truck I almost call to get a different trailer
Great experience, and the rep. "Katie" was VERY pleasant to work with each time I came into the store. Thank you very much for making this a very easy experience.
Truck pick up and drop off was so easy and fast. Very knowledgable staff and very friendly.
absolutely the best experience.! moving is hard enough but Uhaul made it that much easier. Thank you!
Best U-Haul that I've seen - obviously someone understands customer service. One thing I would change: Move the customer reps to the front of the store - they are sitting all the way in the back. I understand that you are trying to sell stuff in the showroom, but it's a bit of a cold feeling in there.
The guys at the store were very polite and helpful ! But ur 800 customer service needs a lot of improvement! Spoke to three different reps about storage prices got three different quotes for same unit I quoted 5 by 10 for $47.00 dollars but it was the 5 by5 they ment very confusing !!! Think they need more trading !!
Super helpful staff, great location
The counter guy was a jerk. And the price was different than online, but I needed the van right then and was stuck. His explanation - "Well, our rates have changed." I wouldn't go back there. UHaul, yes. But not that location.
Everything was great, except I picked up a nail in the parking lot. A flat tire was not what I needed when moving. It was a huge pain on an already crazy busy moving day.
Very nice experience. Katie was professional, informed, and personable. The employees I encountered outside in the lot were courteous and efficient. And I fell in love with the pickup truck I rented! It was a new Dodge Ram with all the bells and whistles! So not what I was expecting! Totally awesome experience. Thank you.
I could not find the rate for additional mileage on the website and had to call.
Very efficient at the pickup.
Experience was simple, staff were very helpful, friendly and efficient. I would absolutely use again.
Would like to see a hourly or "half day" fee. I needed the trailer for 2 hours this week to drop my mower at the shop then will need it again to pick it up for another 2 hours when it is ready and will have to pay for 2 FULL rental days.
Drop off on Friday was a little busy with limited staff and required a little wait. But the staff was very accommodating once they were free.
This is a great Uhaul location. I've been here several times, and been happy with my service/vehicle every time.
Prices are a bit high. Should be more competitive.
The credit card machine did not work and three people tried to do my transaction ?? until one guy put the numbers in manually ?? That was it!
Excellent customer service! Professional and courteous staff.
We have rented at smaller locations and didn't experience the effiency and professionalism that we received at the Oakland Street location. We were very satisfied with our UHaul rental and will definitely be renting from this location in the future.
Great response times, wonderful customer service at the pick up. They really helped me understand the guidelines of UHaul with clear instructions. The rep was timely and very nice.
The only issue was the drop off location in Cambridge MA, the center there was not detailed about where they wanted us to drop the car off. It would be wise to have clear signs to direct drop off customers .
Otherwise our experience was completely pleasant. Thank you UHaul!
Staff was wonderful, pick up/drop off was easy, and prices were great.
The intercom in the back where the trailers need to be returned doesnt seem to operational. Without it, the person returning the trailer needs to walk all the way around the building. Been inoperable since my last rental a month ago.
Katie at Manchester location was great and equipment good.
I thought $314 for 7 day rental of car dolly was a little expensive other than that it was a good experience
Friendly and professional.
Rear pull down door on truck was broken. Truck had a splash of chocolate inside. Had to clean it before I could move my items inside.
Excellent service, very convenient and helpful staff.
Believe it or not, everything worked out like clockwork. I reserved online and edited my choice online with no problems at all. I even checked in early online so the length of time it took to actually pick up the van was probably about 5 minutes. I would use them again in a heartbeat.
There was a long line when we got there. One female employee was helping customers. A male employee walked behind the counter and said "oh, boy" as he stared at the line and then walked out of the store. A few minutes later, finally another female employee started to assist customers. She was very nice and specific about returning the truck. Would rent from again at this location. Clean with lots of supplies available.
Everything was perfect - quick and efficient, and reasonably priced. I had reserved online the day before, and it made things simple when I arrived to rent the truck. Everyone there was helpful and friendly, both when I arrived and when I returned the truck.Thank you!
Rented the Cargo Van it was great. The van even had a rear view camera when you put it in reverse.
The light switch was broken so it took a few minutes to play with it to get lights to work. Also the passenger side rear view mirror was broken so could not see properly. Otherwise truck was clean and drove well. Check out person Katie was very good.
The woman that checked me in was great. Very professional and helpful. I had no issues (even though I was delayed and late picking up the truck) The return went very well and in a short amount of time. I am very happy with my experience.
I reserved a trailer. I arrived and it wasn't right for my car. Easy switch. Easy drop off. It worked.
Your software was really messed up, though.
I rented a large one way rental across country and they gave me a bald tire and a truck that burns oil. By the end of the trip I could see the steel bands of the tire on my front, right drive tire. Who would do that to someone who they know is about to drive 3,000+ miles. I survived, and we got there, but I'm ticked that we did not get a truck in better condition.
Very professional service. Concise and clear communication.
When I picked up my rental it was very busy, there should have been more staff working. At one point there was 5 of us in line and no one was at the counter because they were running around doing other things outside.
Staff was very helpful and explained everything I needed to know.
Sometimes the slider exit doors didn`t work, which was a minor inconvenience. Otherwise, all was good.
Customer service was fantastic solved another locations screw up
Scott and Andrew provided great costumer service.
Compare to other facility that I have visited. This one is a palace.
The guys at the location were very helpful and nice especially being labor day. They moved the ubox out into the open so I could load it onsite. Shame I`m moving seems like a really good location.
The woman helping me was amazing. Well versed in the options and choices offered, courteous and down to business. She made the transaction painless and straightforward. Amazing! Thank you.
Hailey was great and helped us two days in a row by going above and beyond! Definitely would recommend this storage center.
The staff at Manchester UHaul was incredibly helpful and were great. Scheduling and ordering the uboxes was Difficult and I got the impression that the call center was not familiar with the product.
Great facilty. Staff professional and efficient.
I had the worst experience at this uhaul location. The manager Phil is very rude and disrespectful. The main 1 800 number i used to call messed up my reservation of my storage and truck rental.
Good place. Would recommend!
Very helpful, very nice, A++
Phil Oliveira went above and beyond assisting us. He is kind, courteous and very knowledgeable and Professional. Phil Oliveira in an asset to U-Haul and should be recognized for this.
I had a great experience at the U-Haul and really appreciated the climate controlled facility. The only suggestion for improvement is to have longer access hours.
when you advertise $74.99 and it does not specify upper leveland charge the customer more than what he was told that is completely wrong and then to resolve this was just a horrible experience
Lots of ice/snow in loading area. Staff not that nice except Zack Antil, who is great. Big sliding door almost always locked, would have to go up to office to get it unlocked. Hrs of op too short.
Staff was nice most of the time.
need to set up a prorated system
You have some great people in the Manchester CT equipment and storage!
The staff was friendly and professional. The facilities were clean, secure and easy to access when needed. Would recommend and use again if needed.
A busy place that ran smoothly with helpful, friendly, and funny employees.
The staff at this facility were professional, helpful and friendly. No complaints at all! :
I had a great experience . The facility was clean and secure. I would definitely use u haul again
I was very satisfied and the staff was very professional .
Very clean and doesn`t smell like moth balls!
The staff member I worked with was very helpful and the site is very secure.
Only issue in general is calls to them rolled to central office who email the local office. It never once worked to get a response - when I went there the staff was friendly and very accomodating.
Rented a truck and signed up for storage in less than 20 minutes
i was not happy about having to pay a full months rent for 5 days...u hual lost my business for good because of it. as i have already shared it on both facebook and twitter
I thought everything was clean. The staff pele were friendly and professional. It was a pleasant experience.
Poor Service - I did not get the Price or Service that I was promised
I was overcharged twice and still have not been refunded. The absolutely worst experience I`ve ever had.
Marlene was awesome! Friendly/knowledgable/acccomodating. Would recommend in a heartbeat.
I will never use U-Haul again. Even after 3 attempts to the facility to rectify the problem I continued getting harassed.
Had a great experience storing some possessions here for several months. The employee who set me up with the storage space in the beginning was especially helpful.
I contacted manager Philip Oliveira over the course of a week. When he finally did contact me back, he was short, rude, and failed to resolve my issue. Disgusting.
Staff extremely helpful and friendly!!!!
Was told on Tuesday that box would arrive Wednesday - arrived Thursday afternoon facility had no one in office that was forklift certified facility had no trailers available until Monday
I had so many problems with U-Box, including a lack of communication, being late, and not responding in a timely manner. I would never recommend this service to anyone.
It was very busy, but the staff was very friendly and helpful. The facility was clean and safe.
The staff is hard to get a hold of, but are very nice when you do. The boxes are larger than they appear.
cleanest uhaul i`ve seen, the cleaning lady should get a raise!!
Employees were unfamiliar with the renting of a U-box process. Payment process is inefficient. Unnecessary to have to be at store location to pay for the same initial transaction.
Alot to say but not enough room here.
A great big Thank you to Will. With your help I was able to get through this rough time in my life. I will definitely recommend Manchester U-Haul to everyone.
I would recommend U-Haul to anyone. The staff treated me with total respect and were very professional and very helpful with my needs. Thank you.
The facility was perfect for my needs. The staff very helpful and polite. An excellent storage and moving experience.
Clean and secure and I recommend this facility.
Brian was very helpful, polite and knowledgeable.
Very friendly and helpful staff...everyone I came in contact with! Thank you.
They helped us out at the end of a very long day of packing, loading, and traveling. They were fast and courteous, despite being very busy with people preparing for a big storm.
hd to str ubox at diff loc was assured many times someone at hrtfrd loc would b ther when i got ther 2 drp off pod. No one was ther Had 2 leave it in parking lot in hartford 200 char lim? wtf
Dont seem to care about customers at all, theyre unwilling to work with you if you get paid semimonthy, they will STILL charge you a late fee and threaten to take your items.
When I first got my storage until the card would not work for the first 5 times I went there and tried to us it. This was a hassle to have some one from the staff tried to fix it.
Staff was pleasant and knowledgable
Very satisfied with the UHaul Storage: easy to use we were very happy with the 24 hour access. Secondly, Kentrell was extremely helpful, knowledgeable, and friendly.
THERE WAS A HUGH ISSUE WITH THE ACCESS CARD I LOST A LOT OF TIME I NEED TO MOVE
The staff facility were great, but the only problem I had/possibly still have is my access card said invalid when I tried logging in yesterday a little frustrating.
My only negatives would be the lack of a pro rated refund for unused rental days and at times the rear entrance was not available and I had to walk around the building to get to my rental unit 1205.
staff was very friendly and helpful
facility should have a generator back up for loss of power. It was a BAD situation not being able to return the trailer on sunday 10/30. I was not able to due so until 11/2.
Very helpful and understanding staff
Staff was very polite, professional and explained everything as we went along. Thank you for a wonderful experience.
Customer service was great and everyone was helpful.
very friendly, helpful they made the whole process very easy.
Best service I have had in years!!! :- and I even had help moving in from the General Manager, William!! Yeah :-
STAFF WAS COURTEOUS, FACILITY WAS CLEAN AND PLEASANT
clerk was quick in helping us choose the proper amount of storage for our needs. Explained why climate control was important.
Bill was very knowledgeable. Facility is super clean. Great experience.
I enjoyed the service and storage that I received in Manchester. For my 700 mile one way move I would have used UHaul, but saved 50% with Budget. I would still recommend their storage to a friend.
William, John Staff were AMAZING. They really are a great team and go above and beyond in providing customer service.
The staff went above and beyond the call of duty to help me with renting a truck and storage unit.
I feel good about storing my items at your storage facility - Thank you.
staff very helpful and accomodating.
The Gentleman who helped me out was very friendly
on saturday, it is very busy. there was only one person for a while to take care of all the customers