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CRAIG N.Customer Reviews for U-Haul Moving & Storage of Mankato
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Very nice help with everything
DUANE B. | First ImpressionsHire more respectful and courteous staff
Bilal J.Very nice staff and facilities, I will rent here again
robin o. | Overall ExperienceThe locking mechanism on the trailer wouldn't completely latch. When I returned home, the door was open. When I tried to pull it down it wouldn't budge. I had to return to the store and have them fix the door. Too much time wasted.
Tim M.My experience was fast, friendly and efficient customer service. Thank you.
Aaron L.General Manager Jerome has always been extremely helpful everytime I've used uhaul services , whether renting a truck or a storage.
brittany h. | Overall ExperienceI have gone to this location several times. The same two folks are always there, and they are very pleasant.
Thomas M.Perfect performance. No muss, no fuss.
Jere B.They were extremely slow and I was surprised at the final bill… we had the Uhaul 4 hrs and were charged for 24 hrs! Ridiculous! Please review this is policy and have blocks of time for people to choose from.
ANN L.Jerome is awesome and has wonderful people skills. He made it all worthwhile. He was patient kind and understanding with us.
Rebecca L. | Overall ExperienceThe office smells like body odor and cigarettes along with that combination that hasn’t showered or done laundry in days maybe weeks. The staff was rude when I asked simple questions as if I should already know the answers when clearly I don’t if I’m asking as I’m hoping they do sense they work there. Their sense of arrogance and pride was obnoxious as the place smells and my money was paying their salary but it’s like I was ruining their day for coming in and they had more important things to do than help me. The storage unit was mouse ridden and I had to throw away more than half of my stuff as it was infested and covered in mouse poop and pee. I would not recommend storage here and I would look elsewhere. They raised their prices every year, I started at $105 and when I left it was $140 a month, you’d think the longer you stay rates would stay the same or you would get a discount. Poor service, poor management and poor facilities. About time for the upper management to get involved and do something about the staff and smell.
tony w. | Overall ExperienceI was taken back that the employee at the counter had to use his personal cell phone to take pictures of the front and back of my drivers license. This should never happen as the employee could steal my identity or sell this information. There should be another way to integrate the software to allow it to work. This made me very upset and I did comment to the worker about this and he said that the computer could not take pictures. At the very minimum, there should be a work phone or camera to take the pictures…
Nathan V.Had to wait for a trailer to show up. Straps where in bad shape.
Jonathan S.Great Staff. The people there are awesome!
NARONG S. | Overall ExperienceBefore Covid what you rented would be driven up to door and warmed up. Now I have to go search for my rental by myself and wait twenty minutes for it to thaw out
Christopher F.nothing
Erwin B.Excellent customer service and very efficient return.
Mike Z.Get different people to work there and have everything clearly outline, none of that read the find print crap. The workers don't care at all.
Samantha S.Had quite a runaround with the multiple changes for pickup location (swtiched from Mankato to Owatonna and then back to North Mankato, but then again from North Mankato to LeCenter, but the eventual solution (back to original Mankato location) was acceptable.
Maynard M.They helped me change out some fuses so the trailer lights worked. They also were out of a piece of equipment I had reserved for my move, and they figured out a way to help me. Very good customer service!
Bryan B.Needed to have 24 hour access.
BRIAN D. | Overall ExperienceThe guys at the desk were not very professional
Les W.Great experience! As per usual Jerome to save the day! I needed some assistance getting into my storage units and he assisted me with that. Trying to get the transaction finalized another staff member was struggling with getting it to move along the process and Jerome stepped in and made it a much smoother transaction. He is gem! Always kind and always a smile on his face. Great customer service and I wish my employees were as genuine and professional in their behavior as him.
Faith P.Things seem like agreements are not obtainable from another moment.
DAVID C.Everything should be working good and no extra lights needing work
Sandi M.N/A.
James B.Rented trailer because it was raining. Rented to move a sectional sofa we bought. The back door leaked water in and sprayed dirty water on our furniture. Not ok
Nathan J.Maybe tell people ahead of time on your website That you put a 75 dollar hold on the customers account if they are paying with a prepaid debit card. Also I still have not received my refund for the other 18 dollars that I was supposed to get back when I returned the equipment that I rented
Karl K.We were supposed to receive a lock in our unit and did not.
Elizabeth L. | Online Move InNo comment.
Ekwegbalum U.Folks at counter very helpful and professional. Great help in getting electrical connected and running a safety check. 2nd time we have utilized this location and will continue to rely on them Ken Baragary
ken B.I rented a 26-footer and a 5x8 enclosed trailer. The hood of the truck flew up several times as I was driving home because nobody secured the latches. When I was picking up the truck and trailer, one of the guys working there said I was stupid for renting both the truck and trailer because the 26-footer would fit everything I would need (by the way, it didn't). Then the other guy insulted my drivers license picture during the process, just to add to the overall experience. The one redeeming part is the lady there tried to be nice and smooth things over, she was friendly and helpful. Overall, will never come back to this location and will tell everyone I know to avoid it too.
Gary C.I have always had very good experiences renting U-Haul trailers to move my riding lawn mower and snow blower to my storage area depending on the season of the year.
Loren E.I was getting discouraged by the line in the lobby waiting to be helped by one lone attendant, but a few minutes later Jerome came to help. Checking out and in was painless. The process was explained very well and he answered all my questions.
Clayton M.I really don't know as everything was great and went smoothly I fit a 1930 Ford model A front cowl and doors front end inside the brand new 2023 Ford Van ...... Yeah a 1930 Ford inside a 2023 Ford It was a good afternoon to move this body piece and I was really surprised how well it fit and loaded and then un loaded inside the U Haul Van thank you And I will rent again from U-Haul when I need to from time to time thank you very much Jesse Gonzales
JESUS G.Don't rush things, make sure things are done right the first time.
Kacy O.All good! Some visits I wish there was one more person available to help, but it's never a big issue. You guys have been great every time we've came in!
Kacy O.Try not to open the store until it is up and running.
Steve Z.They did a great job
Cary H.Hidden costs should be told to customers.
Sharon B.People treating people like people. Very nice staff, they are awesome and believe me I've encountered some mean people here, and these guys in this business make it a better place here. This is called " Hope ". Thanks.
Edward L.Excellent customer service, they really seemed to care things would go well
Donald M.Three trips to this location in the last three months. They are top notch. Employees are friendly, organized and professional.
Michael Z.This location was busy. The manager Jerome was friendly and thorough. He did a great job even though we had to wait a little.
Malinda M.Awesome customer service
YUSUF M.Jerome was very helpful over the past 4 years, he was always there for me if I needed help.
Aamco Transmissions q. | Overall ExperienceGreat customer service, James A++
Gary P.Nothing. Very accommodating. I rented a trailer that ended up being too small. I brought back to store and conveniently rented me a bigger one with no hassle.
Darrin J.Sam did an excellent job. Jerome the Manager is extremely helpful and hard working. He deserves a raise!
Joanne D.Thanks for a great rental experience., Well done.
robert K.Jerome and his people did a really good job for us!
Gerald H.Faster check out procedure, otherwise good
James S.Excellent
Eugene W.Great service representative with convenient hours. Uhaul made our move easier and affordable.
Eddie G.Make sure the AC works in vehicle and enforce no smoking in vehicle. My trucks AC didn't work and it smells of cigarettes.
Kay R.It was very convenient and accessible based on location.
EKWEGBALUM U. | First ImpressionsIt’s a pleasure working with Jerome. I’ve had a unit with my previous company . I came back to this location because I knew Jerome will take care of me and his customer alike. Glad to be back here .
NARONG S. | First ImpressionsHoly fix your auto spam “please leave a review” I must have received 40 messages over 3 days. If I wanted to leave a review I would.
Jay L. | Online Move InWould have been better to have more larger units instead of so many small units. But that’s okay we just had to rent 2 units which was fine. Thanks!
Brenda S. | Overall ExperienceExcellent service from Jerome! Very much appreciated!
Holly K. | Overall ExperienceMouse poop was found all throughout my storage unit
Evan B. | Overall ExperienceThe staff was so helpful and nice in every way. Too bad they don’t prorate the partial months for storage units.
MARTHA L. | Overall ExperienceThe staff here are beyond rude and less than helpful. The information you receive depends on who you talk to and when. You can talk to the same person and within 2 hours they have changed their answer. They treat you like you are an idiot. Completely unprofessional. They care more about smoking and getting high than helping you. Not to mention the security here is a joke. Anyone can come and go from the “locked” buildings. The fact that I never felt safe being on site and the lack of professionalism from the staff is the reason I took my business elsewhere. Seen many other people doing the same too.
Kailyn S. | Overall ExperienceThe only reason I kept my stuff there was.the mgr... the billing sucks... but. Other than that no issues
trema p. | Overall ExperienceI canceled my reservation immediately after paying....still need my refund.....one of the worst customer service experiences from staff that was off-duty at this location...would never recommend....wasted 45 mins of my time
JOSHUA S. | First ImpressionsJerome goes above and beyond to keep his customers happy. I was there for 7.5 years & if I need storage again, I won’t hesitate to call Jerome. Give that man a raise!!
JASON H. | Overall ExperienceSince I moved out 20 days earlier I should have got some of my money back.
BERTRAM M. | Overall ExperienceBest customer service👍👍👍
Sayyid mohamed N. | First ImpressionsThe storage space was intended as temporary to hold a family member's things. Service was excellent. The unit is not needed any longer.
janet v. | Overall ExperienceThe manager Jerome has always treated me with respect and helped me during times of struggle. If it wasn’t for Jerome I probably would have been homeless at one point. This u-haul location has gained me as a lifetime customer as long as Jerome is there.
james y. | Overall ExperienceThe guy that helped me was a little over the top and made comments that were unnecessary
Jacquelyn M. | First ImpressionsI would rent from Jerome at the Mankato Madison Ave. location any time. I would recommend them to anyone. Stellar customer service!
Heather G. | Overall ExperienceThey assured my that my unit was paid and I didn’t have to worry about anything after renting the u it for one month. Then I was billed for 3 months after. But when I called they were very kind and removed the charges.
Anna M. | Overall ExperienceManager is very organized and knowledgeable.
Lisa K. | Overall ExperienceOverall, we were very happy with the move-in experience. The staff were awesome, everything was clean and worked
Kacy O. | First ImpressionsStorage unit had a door put together with duct tape.
VICKY R. | First ImpressionsCustomer service was horrible. The employees were not helpful and wanted to blame each other for the lack of service. I will not be coming back.
Jarvis O. | Overall ExperienceEverything was very clean and ready for my move in. Jerome was very helpful. The only negative things I would have to say was that there were a few “sketchy” people hanging around when we were moving in. We had to be very careful to watch our stuff. Luckily there were 4 of us there. Also, I wasn’t told how to hold the double doors open while moving in. I had to keep swiping my card until a stranger showed us how to flip a switch.
Holly K. | First ImpressionsI was in a bind and the staff help me with my problem I have not felt so well taken care of I really that the manger in mankato mn Jerom the manger in mankato for making me feel cared for
Shirley W. | First ImpressionsThe staff were bickering in front of customers. Jerome was kind and helpful.
kathie f. | Overall ExperienceThe staff in the store was rude to me and wouldn't let me fully explain the issue I was having with the alarm before interrupting me and speaking over me. I completely understood his frustration because there were multiple people standing in line and only one person in the store, but it still wasn't a great experience. I ended up just thanking him and dropping the issue in the interest of cutting him a break. I hope uhaul can get more staff soon so the staff that is working isn't stretched so thin.
Alysha K. | Online Move InWouldn’t let me complete online check in, had to go inside where there was no employee at the desk for about 15 minutes while a line queued behind me. When he finally got back he was very rude to the customers. Finally was able to figure out how to get in my storage building and the door wouldn’t automatically open we had to put the code in and pull it open each time ourselves.
JANESSA G. | Online Move InThe drive ways need to help, and maybe better seals around the outside unit doors so snow does not get in the unit.
Roberta S. | Overall ExperienceI had a 5x5 unit and I was paying almost 70 dollars a month due to increased living costs I just couldn't pay that much to store a few bins I'm on ssdi for my income and there's no low cost options for people like me I know it's hard for everyone but my experience with the unit was average as you offered the same service with same prices
jonathan d. | Overall ExperienceThe staff was very friendly and patient with me as I had questions with moving in. Both staff members that I talked with were very welcoming, and made my first time using a storage unit easy and stress-free. I am very happy with my experience. Great customer service!
Catherine M. | Online Move InThank you for making my very difficult move that much easier.
Aaron L. | First ImpressionsPlace was always secure, and kept clean. The staff was friendly and helpful, in particular my thanks goes to the manager Jerome who has been incredibly helpful throughout the five year I have been at this facility.
christine m. | Overall ExperienceThe staff was great especially Alex she was a super star💥💥💥
Trema P. | Overall ExperienceYour manager Jerome does an excellent job! He deserves high praise for a job well done. His staff has also been courteous. We have used their services many times. I highly recommend using U-Haul of Mankato for both transportation and storage. Susan M
susan M. | Overall ExperienceI was nit aware of where to go to enter my pin, so I wound up setting off the alarm at first.
Jeremy J. | Online Move InThere were multiple sizes of units, which was great. The facility was warm, which was great for the winter months. The staff was extremely helpful every time I was into the office, which was 3 times. The only thing that needs improvement is the card swipe system that gives you entrance to the facility. It is confusing getting as well as securing it when you leave. You need a better, user-friendly card system. When I was there on a couple occasions I was not the only one having difficulties. Thank you being such a great business in the Mankato area that people can use. Beth Kozitza
BETH K. | Overall ExperienceJerome Fehn, the Mankato MN manager, went over and above board to provide excellent service. He should be commended as an example of hard work, effectiveness and enthusiasm for his job in a world where these qualities are less often seen.
SUE C. | Overall ExperienceThe general manager was so very accomodating! He is a Jem!
LUCY C. | Overall ExperienceDoor hardware (door closer at top) on pull door for entry to building was noted broken several months ago and remains broken.
Ruth M. | Overall ExperienceI was very happy with the storage unit and the building it is in. There were always carts available for use. The building was well lit, clean, and secure and the other renters I met were all nice and friendly. I would definitely recommend you to friends.
JAN H. | Overall ExperienceThe staff was very helpful and understanding. Jerome at uhaul was particularly helpful.
kathleen d. | Overall ExperienceI feel this is a real nice helpfull place
CYNTHIA S. | First Impressions55 years old used U-haul my hole always happy with them, thank you
DAVID S. | Overall ExperienceJerome is an amazing employee. You are lucky to have him. He is always professional, extremely efficient, dedicated and friendly. I highly recommend his location to all my friends and family.
DEBORAH W. | First ImpressionsYou all were so helpful and nice. Thank you
MICHELLE ERIN L. | Overall ExperienceThe only bad thing is that I moved out, your employee even helped me move but I got charged and a pre-lien was put on. James remembered who I was and removed it though.
Joye R. | Overall ExperienceThis is the third time I have used U-Haul storage and they are great to deal with!
Randell k. | Overall ExperienceThank you. We had a great experience
OLUWASEUN A. | First ImpressionsThey were very flexible and understanding, they always where willing to answer any questions and resolve any problems.
Luis C. | Overall ExperienceReserved unit months in advance. Yet was told not available when I came to get. Second time. Never again.
Brett W. | Overall ExperienceWhat a great location! The drive up storage unit was clean and handy to load and unload. We will be back again in the future either for storage or to rent a truck!
Steve Z. | Overall ExperienceJerome sucks! Didn’t give us proper information on how to utilize storage, as this is our first time renting a storage! We were running back and forth but ended up using the wrong swipe system and that’s why it wasn’t working. He just told us what building, swipe card and enter our storage but didn’t tell us which system, there is two on our building and how storage works except what we cannot put in it and disarm before opening. Also, made reservations and he made it difficult to process, explaining how much more “difficult” it is to get it on the spot when I reserved it ahead of time! He also took a LONG smoke break before greeting us.
Bla Y. | First ImpressionsJerome was very kind , helpful and explained everything to us I would recommend him to everyone.
Lisa k. | First ImpressionsTotally perfect check in. She told me how to disarm and arm the alarm for my unit. Storage unit was clean. Just a great experience overall!
Steve Z. | First ImpressionsAbout the only thing I would change would be, in the climate control units, have the bathroom entrance on the INSIDE of the building. In the winter it gets kind of cold!! Oh and the sliding door needs to be fixed! Random people could be walking in off the street..
JUSTIN C. | Overall ExperienceWebsite never worked and no one tried to ever help me fix the issue. Once I canceled my lease for a storage unit, I was harassed with messages asking to review Uhaul. I received 13 messages in different forms being asked to review.
ABBIGAIL o. | Overall ExperienceNo one was working at the u-haul facility at my appointment time. I showed up at 10am to not have a single worker show up till 11:40am.
Carter B. | First ImpressionsThe facility was always well lit, spotlessly clean, secure, and the staff were wonderfully helpful answering questions, cutting locks when I misplaced keys, and finding the best options for moving out and in. Thank you much!!
Amanda O. | Overall ExperienceWe were fortunate to have your storage facility in Mankato close enough to Blue Earth where our mom lived, and that the storage units were practically new and were in wonderful, clean condition. After our mom passed away in late 2019, we were able to safely and securely store many of her smaller belongings until we were ready to distribute them to family members just recently. Should anyone in our family need storage again some day, we won't hesitate to rent there again.
Steven A. | Overall ExperienceThe people there were great
FRANCES B. | First ImpressionsOnly upon arrival, we were informed our reserved rental unit was not available and we would have to choose other units. I don’t know why we were not informed of this prior. We had to settle for another offering but this only offered heat instead of the desired climate control. This was fine for now but the heat was clearly not working in the rental building. We were also not allowed a price break to compensate for the inconvenience, or much flexibility. I did acknowledge the heat issue with the staff, who indicated they would contact the manager. Have not been back yet to check on this, but will soon. Staff was friendly but not too helpful in this experience for us. Overall, disappointing
Nicholas R. | First ImpressionsExcellent storage and great service. Great people.
Matthew B. | Overall ExperienceJerome was very courteous and efficient.
Albert L. | First ImpressionsThe storage unit was very clean and very accessible. We appreciated the moving carts that were there for us to use and the large capacity of the elevators.
randy l. | First ImpressionsU-Haul phone app was really helpful to make the checkout process very easy and quick. Storage facility was very nice and clean and easily accessible. All staff were very helpful for my original rental and the change I made when my needs changed as well as my final checkout.
albert l. | Overall ExperienceI have been immensely satisfied with both the quality of the storage facility and the staff. With the need to keep my units for a time even after a move to a different state, I felt comfortable knowing that U-Haul can track any entrance to my unit. Jerome, the manager at my location, has been exceedingly knowledgeable, professional, and goes above and beyond in service to all of his customers. Kudos to Jerome and U-Haul!
SUE C. | First ImpressionsThanks for the years of great service....i definitely will always recommend your business to my friends and relatives. Thank you!
HUbert E. | Overall ExperienceThis facility was just what we needed as we transitioned homes and needed some extra storage for a time. Very pleased with the facility, staff and services and we would use again.
Shirley m. | Overall ExperienceClean, safe, secure. Friendly helpful staff.
JOHN S. | Overall ExperienceEverything was great. Would definitely recommend to others.
Sam B. | Overall ExperienceVery amiable and helpful agent.
Anthony A. | Online Move InJerome and the new trainee were very friendly and helpful
Jacob R. | Overall ExperienceI reserved a unit online 2 weeks ago. When I went to pick it up, I was given a unit much smaller than my original reservation. I was told they were over reserved and that there was nothing else that could be done. I immediately checked out of my unit and demanded a refund. The manager was not the nicest and kept blaming the error on the internet system. This was a huge inconvenience as I needed to begin moving into my unit on the day I picked it up. I will not use uhaul ever again for this reason. Very disappointed!
Reagan F. | Overall ExperienceIndoor storage was great. You have a card to get in, there are sliding doors and carts for convenience. Very clean and the temperature is controlled which I liked.
MICHAEL M. | Overall ExperienceClimate controlled storage is great. Easily accessible, handy carts and elevator. Still renting, but dropped down to one unit now with reduced storage needs for now.
albert l. | Overall ExperienceWorker need to improve on how they explain problem solutions. Always blaming upper management for not doing anything when they send work repair requests in . language of workers need to improve! Workers need to realize .. people want service and product quality.. NOT MONEY OFF !!!
cindy s. | Overall ExperienceJerome was very nice to work with when I moved out of my 2 units. He did everything he could to be helpful.
Janice K. | Overall ExperienceAll good
bart t. | Overall ExperienceBeen long term customer and always friendly and very helpful
Paul O. | Overall ExperienceMight be helpful to hire another person. I always have to wait and the staff seems to be in a hurry.
SHELLI F. | Overall ExperienceExcellent customer service
Don R. | Overall ExperienceI never had any issues
Alysia T. | Overall ExperienceI found everyone working there to be friendly and very helpful. Whatever small issues I had were quickly resolved. I am very satisfied.
James B. | Online Move InThey are very helpful and friendly.
Don R. | First ImpressionsFriendly staff appreciate all there help
ROBERT B. | First ImpressionsCustomer service was very friendly and helpful explaining policies and procedures for renting a storage unit.
brad b. | First ImpressionsGreat customer services
Sarah A. | First ImpressionsVery helpful staff. The process went very smoothly. I am very impressed about how clean the building and units are. Very, very nice!!! Thanks!!
Richard W. | First Impressionsthank you
Jenny N. | First ImpressionsNice Facility
Randy A. | Overall ExperienceWe had good service because your employee was very helpful, but he was trying to help multiple customers at the same time, he did a great job!! You need to have more than one employee on a sat morning
MATTHEW M. | First ImpressionsQuick, easy process getting a storage unit. Reserved unit online, then stopped a couple days later at the office to pay 1st month's rent & get the access card to the building. Wonderful experience!
Steven A. | First ImpressionsNice clean facility with a staff who went above and beyond to accommodate my needs.
ANDREW L. | Overall ExperienceGreat staff all the way around but your maintenance gal was exceptionally friendly and conscientious!!!
Deb L. | Overall Experienceconcrete pads by outdoor storage units need to be addressed. this is a long-standing issue for this facility. otherwise a 5 star location
Paul B. | Overall ExperienceHad to wait for an employee to show up when I checked out of my unit, and when my family rented a trailer, we had to wait and it had a nonworking taillight. alsonorefundsforonlyusing4awk
diane a. | Overall ExperienceThe gentleman helping us Sunday was working alone and had a morning full of things going differently than planned and he was kind, patient and friendly. I would hire a staff person like him. Renita
Renita T. | Overall ExperienceYoung man registering me had trouble getting the correct name to show on receipt and order.
David O. | First ImpressionsThis was an excellent way to store college items over the summer. It made moving back into the dorms so much easier than if we had to transport it from home.
Kristin T. | Overall ExperienceNeed more staff so that the person in the store dies not need to leave. Waited along time while no one was even around in the store/office.
Amy S. | Overall ExperienceFriendly,
Michelle O. | Overall ExperienceVery, helpful and friendly staff.
Billy E. | Overall ExperienceJerome went above and beyond!! Very professional and even though very busy took the time to make sure all my needs were met
Cynthia O. | Overall ExperienceThe waiting time at the front desk is horrible... you can be easily waiting for an hour in the line. Uhaul needs to hire more people to make it easier
GOHI D. | Overall ExperienceNo comments
Hassan H. | Overall ExperienceI was not informed of no refunds. I had my storage unit for 12 hours&never once stepped foot in it&was told I could not have a refund and then listened as they sold it to the person that was behind me
Alyssa C. | Overall ExperienceThe facilities were really nice. The staff was very courteous, patient and very professional. Took the time to show me the storage unit and how it works etc. One of my best u haul experiences ever
Gary H. | First ImpressionsLots of room to maneuver vehicles between buildings. Well lit facility.
kelly d. | Overall ExperienceFriendly staff, accommodate our storage needs
Michelle O. | First ImpressionsFirst off, I misspelled Jerome's name on my first review - I'm so sorry!! Secondly, this is a GREAT crew! The level of service and professionalism tops the charts! We will always recommend!!
Mallory M. | First ImpressionsPolite and very professional staff! Clean storage area and excellent service.
Alicia A. | Overall ExperienceQuality service. Easy to work with. Hard working crew to get all the customers serviced that were in line as quick as possible.
Troy P. | First ImpressionsPrice was a bit to much for a storage unit. If corporate lowers prices, I’d be more than happy to come back.
JEREMY NORMAN B. | Overall ExperienceI worked with Barb and Jerome. They are excellent. If I could find a facility where I live in McLean, VA like the Mankato facility, I would be ecstatic.
Terry H. | Overall Experienceit was awesome doing business with uhaul.
Jenny N. | Overall ExperienceThank you
RUTH N. | Overall ExperienceVery friendly and helpful!
carla W. | First ImpressionsDid not register my rental as promised....clueless help when I came in to get my unit and pay ....terrible service
susan q. | First ImpressionsI am very happy with the excellent customer service provided by Barb and Jerome. Outstanding team! The facility is the best storage facility I have seen. Getting stuff in and out is easy.
Terry H. | Overall ExperienceThe staff was very responsive to a recent computer glitch which showed that my unit was vacated when in actuality it was still occupied
dea k. | First ImpressionsNice place with easy access
George J. | Overall ExperienceThe staff was friendly and very helpful for my strorage needs. I really did like having my items at his storage facility, had to move into my new place in a different city, so I had to move out.
leon l. | Overall ExperienceJust couldn’t afford it at the moment and moving cities. Loved the customer service!
Alex N. | Overall ExperienceMy overall experience was wonderful!
JOHN M. | Overall ExperienceStaff is knowledgeable and always willing to help, Thank you!
Darrell D. | Overall ExperienceClean, friendly, knowledgeable, secure.
Karen W. | First ImpressionsWell ran , helpful.
Constance D. | First ImpressionsAt times the card reader did not work this winter and that was a pain.
bob b. | Overall ExperienceExcellent experience. Helpful, qualified, and friendly.
Michale L. | First ImpressionsVery helpful and friendly
Allison H. | First ImpressionsSuper helpful and easy to get signed up. Jerome was awesome!!!
mary z. | First Impressionsamazing facility! Clean, well lit, and an awesome staff. Keep up the good work.
Tina Y. | Overall ExperienceThe blonde woman who helped me at the desk was so nice and helpful
Chloe N. | Overall ExperienceMy items did not get a gentle ride transport. My items arrived in the Ubox I noticed they were tossed around. My tool box was dented, the wheels were bent & the tools inside it were tossed around.
zach h. | Overall ExperienceJerome does a good job at Mankato UHaul!
Eric O. | ReservationGreat customer service!!!
hannah s. | Overall ExperienceIf we need short term (or long term) storage, you will be my first choice. I had a great experience!
sam m. | Overall ExperienceStaff was very helpful and friendly.
Sara B. | Overall ExperienceClimate controlled storage was great and the staff was always helpful.
Benjamin K. | Overall ExperienceEveryone at Madison Avenue UHaul is wonderful to work with. Jerome is great as well as all staff I have interacted with. Very well run facility.
jon m. | Overall ExperienceGreat place!
Judy T. | Overall ExperienceStaff was helpful and professional from start to finish!
Karen J. | Overall ExperienceGreat service.
indrajee w. | Overall ExperienceVery friendly
jeff f. | Overall ExperienceGreat service and friendly staff
Jennifer C. | Overall ExperienceRestricted hours were irritating. All your people were great!
Deb L. | Overall ExperienceWe had this storage unit for over 2 years. We were glad we had an inside unit so we didn't have to deal with inclement weather. Both Jerome and also Eric were always friendly and knowledgeable.
KAREN M. | Overall ExperienceFine except customer service people were too few.
michael j. | ReservationWell done, thank you for this opportunity to be efficient, safe, and cost effective.
Cecilia W. | Overall ExperienceThose who attended to us were efficient, cheerful, funny, and helpful. What a great combination!. We also rented a storage space and they made sure we understood the alarm system..
Stephen G. | ReservationFast and friendly service.
Russell H. | ReservationOnly issue was they read
Catherine S. | Overall ExperienceThank you for all your good customer service.
Pennie t. | Overall ExperienceWe've rented to ubox by calling the general number. The main number Personnel or very helpful when I needed to change delivery dates and times for both. You need to update questions with an NA
Jack R. | Overall ExperienceWorst experience with site mgmt ever Put his employees in a terrible position The solution to overbooking my reserved unit was made by me Jerome new ahead that my unit was unavailable. Terrible!
corey o. | Overall ExperienceVery easy to work with. Pleasant people with the willingness to help.
Kevin H. | Overall ExperienceAll was excellent
Audrey R. | Overall ExperienceVery clean and easy access to the unit even on the top floor!
Catherine S. | ReservationAccording to uhaul general manager, you're having computer issues that causes reservation to be made for inventory that is not available. This is the second time that we've had issues renting from you
Sonya N. | ReservationFantastic business
chad s. | Overall ExperienceTerrible
Makayla R. | Overall ExperienceAmong the very best Storage Facilities I have encountered.
Carl W. | Overall ExperienceWhen moving out, we had a large trailer and it was very difficult to maneuver it to get to our storage unit because of all the equipment and boxes they had parked randomly all over the place.
Trisha T. | Overall ExperiencePersonnel were beyond helpful - much more efficient than working online. Alert, friendly, and honest about options Clean, secure, convenient, well-worth the cost
Susan M. | Overall ExperienceWorked well for our needs, nice climate controlled storage.
Michael C. | Overall ExperienceYou are far too aggressive in handling even a few days late. The way you bill is confusing. I am offended completely by you contacting my elderly mother after you lied as to why you needed her name.
Loralea B. | Overall Experience