Customer Reviews for U-Haul Moving & Storage of Mather
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of U-Haul Moving & Storage of Mather
On Saturday they really need more than one person checking people in. It took me 30 minutes and I did the precheck.
Very nice customer service.
I remember in the past being able to return a truck in a closer area, however I guess that has changed. I had to return the truck all the way back to where I picked it up, which added mileage, which made it cost more, in return made your company money...
There's no option in your questionnaire ,where it ask about cleanliness for only the cab... that area could have been cleaner... retutreturning the truck has been simplified, thanks for that...
did not give me the 6 moving blankets I rented
I thought the girl had placed them in the trailer while waiting for me to install my ball hitch an back up to the trailer.
I had to return to the facility to get them.
Nothing can be improved on. Service was great. Staff was great. Equipment was great. Couldn't ask for anything more
This is not the original location i was supposed to drop off at. When i git to my drop off location she said she couldnt take the trailer and that someone was supposed to call to switch my drop off location. This added about an hour to my already long day of moving. It would have been much easier if someone would have let me know before i showed up to the drop off point.
Excellent Customer Service over the phone and in person!
Staff at Mather was fantastic!!
If I had the young man's name that help us I would include it. He was absolutely the nicest and most helpful person. We got in and out fast, which was very nice because we had a tight schedule for that day.
The service rep was very helpful and l believe that he should be in management.Outstanding!Thanks Mike&Ann D.
even the representative of my drop off location was flabbergasted that that had happened to me they said that the vehicle ahead reserves should have been available
Thi sis no fault of the store but they didnt have my truck at the time needed, had to wait several hour to get a truck.
U-Haul should lower the Mileage rates, $ 19.95 advertisement very promising, but final bill including mileage charges $ 75.01 leaves no smile on your face. Feels like a rip off deal.
Staff was knowledge and very helpful. A real plus to the name.
Young lady inside was nice. Both other male employees were completely unhelpful.
Auto trailer had turn signal out. I'm told no discount refund or any assistance. No option to help
They service representative who checked me in and out was quick, friendly and efficient. My only complaint was when I went to check the vehicle back in, this poor guy was alone with several customers checking out. He was polite and as quick as he could be, but it did reflect on how I rated the location as I had to wait almost 20 minutes.
Trailer floor was oily and slippery, requiring the customer to clean the trailer floor before use. The left front fender was damaged making u-haul equipment look beat up and shabby on the road.
Really great experience all the way around! ????????????
I could not have asked for better service. The experience I had with your company today was beyond my expectations. So there's nothing you need to do for improvement. Just keep up the good work!! Thanks!
Took forever at the line because there was only one customer service
We had a unique situation arise and kudos to Jessica for working with us to resolve it to our satisfaction...
Just needed more cleaning. I stopped a couple hundred yards down the road after picking the vehicle up- in order to clean the disgustingly dirty windows.
Francisco was very nice and professional!!!!
Dropping off the truck.. Lady was rude! Poor customer service! Other than that nice!
Always a pleasure. Excellent service.
I'm not sure for them but I'll rate you all as 100 percent thank you see u again.
Over charged on my mileage...
Francisco was great at helping us! I don't plan on moving again anytime soon but when I do I'll be back.
The staff at this location was very helpful and went above and beyond to help us with our needs. I was extremely impressed with their helpfulness.
Your people were wonderful. Only thing was that apparently my vehicle needed a oil change, and maybe the brakes looked at the sqweeked when i took off. But staff was excellent
Reason for "No"
When trailer was hooked up they did not calculate for a loaded trailer therefore the chains were to long and staged on the road. We had to tie them up with my husbands belt serval times. More stops than were planed.
Excellent fast and friendly service!
Really the service was very good, maybe a discount when the customer shows to have followed and gone beyond the regulations.
This is the second time I have rented here both times I had great service.
Nobody around in office or on grounds to help with long line of people. When person finally arrived to check in vehicle they were efficient. Would not use this location again.
None the agent that helped us was very helpful and friendly. He explained everything we needed to know.
I would recommend this uhaul.
The rental agents were really nice and made renting and returning easy.
Great service, would use again.
Everything went very smooth. Great staff at the Mills Station location.
We have rented the trailers a lot in the last 4 months. It would be nice to get a discount every so often.
the agent rodriguez was excellent
Had to pay an extra $12.95 for a 7 Pin adapter connection on my truck to the 4 pin trailer connection. Wouldn't have minded paying a few dollars to rent, but that was unavailable. Nor would I have minding if it was covered in the confirming phone calls for the online reservation we made. And when at the counter, I told the clerk I had the 7-Pin connection on the truck, his response was "perfect". only to get out to connect the trailer and find out an adapter was required. My guess is this comes up fairly often for people renting smaller trailers without brakes and modern pick-ups with full trailer connections. So was surprised to be bushwhacked, so to speak.
1) I realize the holiday weekend and Burning Man made supplies thin.
2) I located and reserved a 26' in South Lake Tahoe for a Saturday 7-8am pickup.
3) At about 11:00 am on Friday Julie called from South Lake Tahoe to inform me she had nothing for me, due to the problems of the incoming 26' promised to me. (Brakes, and electrical issues). She was sorry but couldn't help. There wasn't anything...until I suggested Sacramento. She found and transfered my contract information to Sacramento. My wife and took our daughter out of school early, interrupted our schedule and drove two hours to pick up the U-Hall. Did the necessary paperwork, but DID NOT do a damage acesent walk around, and there were many spots that should have been noted.
4) On the drive home I needed headlights, but they were not adjusted to see anything more than what a hand held flashlight could have done. Yes, the drive home was dangerous. Saturday morning I called two big U-Hall yards in Reno and Sparks to find NO ONE capable or willing to adjust the lights. So I took it to a local garage where they HAD TO TURN THE RIGHT HEADLIGHT RIGHT SIDE UP! (It had been installed up side down) and adjust both lights.
5) Also on Saturday, I took the 26' to a U-Hall yard to rent a tow dolly. (that didn't work either) As I went from the lot to the street, I lost all power...the engine ran, gas pedal increased rpm, but had no power through the transmission. I shifted from drive to 3rd, the transmission reconnected, and all was well...until
6) We tried to start the vehicle at 5am to leave and nothing worked. We called roadside assistance, delaying our start time by 1.5 hours, to find "the fluids were low and the wires were loose"! I've taught mechanics and that sounded pretty lame.
7) The truck limped at 30 mph to WA.
8) At least we didn't have to walk each box or use a covered wagon, but beings that we have successfully rented from you before, we again called upon your company...but were anything but pleased. Is there anything you might be able to do for us on this past rental to remove this black cloud and bad taste left in our mouths?
Quick service for dropping off a U-haul. Took less than 5 minutes.
Poor customer service and experience
got what I asked for. friendly service
The staff was outstanding.
Put Jacks on your trailers. Also, I could have really used a ramp for my trailer, but I was told that none of your trailers come with ramps, nor do you offer them.
I would have paid extra to rent one with a Jack and a Ramp. Also, stick to your pricing I had more issues with my transaction then I did locations.
I have rented from this location (white rock) maybe 5 or more times, i dont own a truck so i tend to have to rent one, anyways. Usually theres no complaints but this last time.i rented it something came, i rented it at 830am and i was asked when i was gonna bring it back? First i thought they are rented for 24 hours yes no? But i wasnt gonna need it for that long ao i said i should have it back by 1pm. But then i re thought and asked her if i dont make kt by 1pm its fine right? She responded that i could be charged another $19 she said that why we ask and i said well i thought that was just to have a time frame didnt think it has to be exact besides arent they 24 hours rentals? She said no.that depends on availabilty. So then i said well.in that case just put down on ur system that it will be returned at 5pm. She said it was too late ahe couldnt change it. So theres alot.of things i dont understand first how many hours does the $19.99 give you because apparently its not 24hours. 2: is.it.true she couldnt change it because i was traying to.be exact and now i had to.rush??? The rep.wasnt the nicest and i think maybe she waa BS me but i.would.like.to know,
Excellent customer service.
This was the worst experience imaginable. When I tried to check in, the attendant refused to help me unload my car off the trailer, and he didn't have any wooden blocks to raise my front bumper over the wheel stops. He said it wasn't his job even though when I booked the truck and trailer I was told I would have help at both ends. I asked him to call his manager. He came back and said she agreed with him! When I asked to talk to his manager, he gave me the number of a guy at a different facility who said that the attendant would indeed guide me off the trailer. I had to walk to a nearby lumber yard, get some wooden blocks, and build my own mini-ramps. I'm a professional woman, almost 60 years old, and it was over 100 degrees that day. My daughter assisted me while the attendant sat on the back bumper of the truck, crossed his arms, and said, "Ok, what do you want me to do?" I told him the straps should probably be taken off the wheels, and he acted like he didn't know how, but he did it. And just before I got in the car to drive it off the trailer he said, "Maybe these chains should come off too" like he'd just noticed them. Thank goodness I had my daughter with me. I had her guide me up over the wheel stops and down the ramp while the U-haul guy clapped and said, "I knew you could do it." I was so upset and fatigued I could barely stand to look at him. Then to top it all off he said that somebody had reserved me an outdoor RV storage unit when I had requested an indoor climate-controlled unit. The attendent handed me a list of nearby storage facilities and told me I'd have to go somewhere else. I had scheduled a couple of men to unload my truck and they were due any minute. One reason I booked with U-Haul was because they offered a free month of storage. Bait and switch. How can you improve customer service? First of all, fire that attendant. Second, honor your promotions.
Nothing all was very good
The customer service was stellar. Helpful and friendly staff. Thank u and yes I would recommend this U-Haul
location to my friends and family.
We were very impressed with the personnel there, in particular, the gentleman who checked the truck back in.
tjw guy here was a little more helpful the cost of u haul was to high
the young lady at the front made my experience over the top, thanks to all the staff at uhaul at Mill Station and ladies for the 800,
The staff at this facility are extremely helpful and go out of there way to make things easy for the customer. I would highly recommend this facility.
Everyon was very friendly and provided excellent customer service!!
Check in was a little confusing, but generally OK.
It was a good storage unit but I couldn`t see anything in there without a flashlight
I was very happy with my experience and will be a repeat customer.
The staff has been very helpful.
This was the best UHaul facility I have been in, from San Diego to Georgia, and multiple trips with UHaul. The staff was second to none.
I think the staff is very good. Clean storage.
The staff were very courteous and helpful. They never acted like I was asking a stupid question or were interrupting them. Excellent service.
The manager and staff were very knowledgeable and professional in helping me in finding exactly what I needed to store my household goods during my transitions. Thank you
Ceilings were too short compared to advertisement. First night we moved in, we were held at gun point by the cops due to some security thing. We are VERY disappointed in this storage facility.
My U-Box arrived ahead of schedule. The staff at both locations were patient and helpful. I will use U-Box for any future moves.
Thank very much we had a safe and plansent stay there we wood reefer others thank you .mr mrs. Sparrow.
Access cards did not work immediately causing some confusion. They would not work until a computer system reboot which was frustrating. The cards should work immediately.
I am paid through June 1, but moved out of the facility and turned in my key. Can I get a refund from May 14-June 1
The box was poor quality. The boards on the outside were showing cracks. The door didn`t line up right and I had to buy a new lock because of the way the latch aligned poorly. Very disappointing.
Thank you U Haul Storage.
The van had cockroaches. Pick up did not informed abt van had kmph,created a lot of confusion at drop off. Website has flaws as it changed my pick/drop location had to go through a lot of trouble
You are more expensive than other storage locations.
When my UBox arrived it was damaged. Jessica is very professional and works hard to give the best customer service possible! Thank you!
What an awesome, friendly, and professional staff. Jessica is the perfect example of what customer service should be!
I was very pleased on my arrival very curious and very helpful...thank you
Facility mgr is DREADFUL! Power tripping controlling, passive aggressive heavy handed w regards to payments plus attempted ach without permission. NEVER GO THERE AGAIN
sTAFF IS EXCELLENT. I FELT SAFE WHILE THERE.
Jessica provided outstanding service and support. I highly recommend her facility
I was 2 days late in moving my remaining furniture out of storage. I was told that they do not pro-rate and that U-Haul would continue charging me until I paid for the full month
The only downside is that my unit is at the farthest end of the building, but the service was great, and it`s clean and secure.
EXCELLENT staff. Friendly, knowledgeable, helpful, expeditious- just fantastic.
I found Jessica and the other staff were always very helpful and friendly. I would definitely recommend this uhaul center to everyone. Great job! Thanks
friendly staff and very clean
The crew in Spokane were like family. We had a crises and needed out Aunt moved out of a terrible situation and Uhaul and the movers were amazing! Can`t thank them enough!!
U-Haul prices are to high, you can not get your bill right, can never get the store when you call. I will never recommend U-Haul to anyone must of all U-Boxes.
Staff was very helpful and although a first floor unit would have been better, loading and storage was not too difficult. I would definitely use and recommend again
They could not print out a receipt or make a card so I could get my trailer out and in.
The staff was very polite and friendly. My service was the best!
As always this facility took care of my moving needs in an exemplary manner. Thanks for providing such a wonderful establishment. Blessings!!!
Great Service, Friendly, attentive, professional over the top service
Our only complaint was being forced to buy extra secure lock for our unit, but staff was great.
office staff was always very helpful - asking if I needed anything - and returned my bag almost immediately after I accidentally left it in the bathroom! Thank you!
Was not given all costs ahead of time was hit with extra fees that I did not bring money for. Need to disclose all costs ahead of time.
All of the employees were exceptional.
friendly helpful - considerate after my 2 hour trip was 4 hours due to traffic detour
The facility was very clean and well maintained. The staff there was very friendly and helpful.
Manager is top notch. Very helpful and friendly
Great place to do business staff is great
Very neat and nice - thaanks
Uhaul needs to provide an elevator for the upstairs storage units along with much better rates...they are way too expensive for the size of the storage. Also they need much better incintives...
Everyone was helpful and made the move in and out simple.
You need a drink vending machine there!!
The air hose leaked more air than was going in the tires and the compressor was full of water because there was a lot of water coming out of the hose also..
I have rented storage spaces, trucks, and purchased propne at this U-Haul location since August of 2005 and have always received the best service and assistance.
Closing at 7:00p is too early to be reasonable.
The staff was fast, prompt, and very courteous. Overall the experience was excellent. I really like that the property is very secure too.
Jessica was a great help to us.
The staff here is the best I ever experienced at a uhaul facility. ..possibly any customer service center yet....Jessica was awesome and the rest of the crew was on point.
Carlos was extremely helpful in Sacramento. Thank you for wonderful service on my tree rental and truck return l.
Excellent customer service!
Process was quick and easy. Mgr very helpful Trainee did very well and was helpful
This unit was RIDICULOUSLY overpriced. I will never use UHaul again!
Went overboard to please/
It was difficult to see inside the unit due to no lighting. The one recommendation I would make is install a small light inside each unit.
Jessica and her crew are always friendly, professional, and very accommodating. The best U-Haul experience I have ever had!
I like how a person can satisfy all their moving needs under one umbrella.
Delivery in Sacramento was great. Otherwise, every time I called they could not find my order and switched me back and forth between ubox and uhaul repeatedly.
The Staff is very professional and knowledgeable and I appreciate that. I look forward to doing more business with this branch.
your rates are too high, the staff was rude and i had to complain to the regional office aboit it...nothing was done...never again will i use this moving/storage service!!
The staff there was very nice,and vey helpful
I liked the staff and how you could handle all your moving needs at one store.
I wish the size of the box would have little big, but overall extremely satisfied with the price and convenience offered.
the guys there were very friendly and on top of everything. My transactions there were quick and easy.
I think Jessica should offer free coffee and/or hot chocolate to customers when they access their storage unit because it`s freezing inside there :
Love the staff!! Lots of fun and helpful!
Ryan was great. He asked me about storing my items with uhaul. I`ve been a customer for years and didn`t know you had storage. thanks again for a pleasant experience
Ryan was very helpful and the manager was very friendly. I had exceptional service is very nice, pleasant even, thank you.
Very friendly and helpful staff.
GREAT CREW. KELLI WAS VERY HELPFUL. THANKS AGAIN
Kelli was wonderful! She was patient and helpful during what was a very stressful time for our family. I would certainly recommend this location for moving and/or storage.
Very friendly and helpful.
Other than the units being tough to get larger items into, very satisfied with the storage facility.
I did not know I had to purchase a specific lock to use the storage facility and there should not be an additional charge for 24 hour use.
I have been using services at this location off and on since August 2005 Storage Units, Truck rentals, boxes, etc. I have always received great service and assistance.
I was given the wrong information over the phone about when I could access and close out my unit. The people on site were not happy when I showed up after hours and were barely civil.
Kelli was very helpful and nice.
In April of 2011, we learned that our trailer was vandalized back in the summer of 2010 and we were not notified. Please have someone contact me so I can further elaborate on the incident.
I am happy with the service and professionalism from Kelly she was very helpful and happy to make sure that I was happy.I couldn`t be happier with the customer service she provided.Thanks Kelly!
total profession attitude and ability to respoond to the need and change in my plans. Thank You!
Convenient place to store my things
THere were problems with staff on days when I needed access. Not enough keys. The alarm went off when it was raining.
Everything was good but very very expensive.
I commend the staff, and particularly the manager, Jessica, for outstanding helpful and friendly customer service. Jessica is tops in my book.
Security for outside storage is terrible. When I first stored my boat there, they had guard dogs. Now, low fences and no protection. Moved out after several thefts and no notification.
This is by far the best experience I`ve had at this U-Haul location. Often there are long lines, but this time there was no wait and Kelli was extremely helpful and friendly.
Thanks for all ur help Jennifer
Staff was very courteous and helpful.
The employees were very helpful. Our rental unit needed to be swept and mopped and the employee ensured that the unit was cleaned by the time we arrived with out belongings.
Service was very good. I was assisted by the manager who was very friendly and professional.
every one was very nice and helpfull