Customer Reviews for U-Haul Moving & Storage of Mather
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of U-Haul Moving & Storage of Mather
They are always nice and know their jobs. I will not use anyone else.
I was not aware that my card was going to be charged more than the estimated rental amount. The representative who took my reservation did not advise me of this nor did the confirmation email contain this information. Luckily, I was able to quickly find someone to loan me money or I wouldn't have been able to rent today. Had I know this ahead of time, I would have been prepared. This is not a direct reflection in this particular location, rather a communication / policy issue for Uhaul all know general.
Easy without hassle. You guys were awesome! Keep up the great work.
Nothing, everything was awesome, especially Francisco! Best customer service I've ever had. He is super friendly and on the ball!
All and all it was a great experience. I would like to acknowledge the young Woman who checked me in and out. She was very professional and delightful.
This again was a change. I was told the day before drop off that my location would be again moved to Sacramento rather than Folsom where I was moving to and originally requested. This then caused an increase in mileage from what was quoted and another charge. I will never pre book online with uhaul again as the details are not consistent or accurate with what is actual. This was very disappointing
Staff is incredibly polite and informative.
I would recommend them however I was denied service because of an eAlert as a result of my name being listed as a reference some years back and the person who initially made the reservation had an outstanding balance, this issue occurred a couple years back and I called to clear this issue and continued to do service with uhaul up until 04/24/16 at this location, I had my father place the reservation of the truck. I would like to have my name cleared so that I can continue to do service with uhaul. I would like to add that I think it is really unfair that uhaul would deny services to those who are listed as references as uhaul has no proof that the references listed were not contacted to verify an approval. I can be contacted directly at 916 284-8487 if you would like to discuss this further.
Great experience. Perfect.The guy was awesome. I would hire him for my company in a second. Give him a raise.
Very friendly and helpful staff!
The staff was helpful and performed their tasks quickly. I was in and out in no time when I picked up the equipment and when I returned it.
This u-haul location is so great. It's not our closest (the one in Gold River is closer) but the staff is on it and efficient. They just are tuned in and always have what we need.
This was one of the most best experiences ever deali g with u haul. The gentleman assisted me was more than helpful. He basically made my move easy but asking questions that brought things to my attention that I needed. Such as getting the truck that has a ramp & using a utility dolly since I mentioned to him that I was moving an appliance. I just really appreciate him being helpful
Everything was great keep up the good customer service
The truck's ramp seemed to have been replaced with a ramp that was too short, thus making loading difficult. The suspension was tired. The truck had no air conditioning. The wall tie downs were missing some anchor bolts in places making tying furniture down in places difficult.
excellent customer service, both the guys did a nice job of accomodating each customer. Will return if neccesary! thanks guys
I always get good and helpful service
Have more customer service rep people. You never have enough people covering the shift.
The young man that helped me was friendly and did all he could to help me.
Give him a raise.
Nothing i can think of but do to fact gas prices are low the. 89C per mile. The per mile should be lowered a. Little also.Overalls Excellent will definitely use your company again to take furniture and misc items out of storage.Oh if a customer use uhaul 2 or more times in a month there should be some sort of monthly Special for repeat monthly customer or specials especially for repeat customer(s),an a tell a friend deal I'm thinking $10 off maybe for referals???, im ?? thinking!
Last time I rented a trailer it had a nail in the sidewall.i had to wait on the side of the road for an hour and a half to get it repaired this time the tire was very low so I had to stop and fill it
Nothing the customer service representative was thee most professional person I have ever done business with I will recommend this uhaul location to All
This facility has significantly improved over my last rental experience. Customer service was excellent this time and the equipment did not smell of skunk urine inside.
Very friendly staff, quick and easy rental and return!
Positive attitude, very helpful, easy return! A+
Felt as though I was employed by haul employee.
Nothing, everything was really good.
Have a flat rate price option available, instead of charging by the mile, besides that all was good.
The staff was very helpful with helping me choose the correct trailer for the job. Thanks!
Great Staff, very helpful and easy to work with.
Staff was friendly and had my needs filled in the blink of an eye. Check in was just as fast. Had a newer 15 footer that didn't drive like a truck! Clean and efficient .
I can't suggest a thing. Staff was courteous and efficient. The even facilitated an unexpected request to extend my rental time. Thanks!
The truck was not only filthy inside and out, it was covered in damage stickers that were peeling off, and to top it off the staff were rude, seemingly untrained, and had zero since of urgency when customers came through the door.
Nothing I've always had great service I rented a truck yesterday I was in and out in 7 minutes love it thank you.D T
Excellent service & representative!
Used the Mather U-haul location many times and never had a bad experience. These guys and gals are the greatest.
Keep Up the Good Services..... Thanks to all the CREW'S of U-Haul in Mills Station...??????????
Jeffery was polite,knowledgable, helpful and fast. Very pleased with the customer service,equipment and large variety of moving supplies availible at the store. 2 thumbs up! I liked getting a newer truck too!
My problem is not with the location or with the personnel at the location my problem arose from making the reservation receiving a call confirming reservation and then being told there was no vehicle available. It is even worse and that I had to go to three locations to be able to get the truck after had a confirmation that the truck will be within about 10 minutes from my house it was I wasted two hours of my time after they told me to go from one location to another to get the truck. The truck had an extremely loud whistling sound which I had to listen to for nine hours on the drive I could not even hear the radio . I reported this at the drop off location. Overall experience was horrible.
If you come to this location just make sure the person you speak with on the phone does their job right so you don't get a rude attitude by another employee in the store. I came in to reserve a truck and do a $100 cash deposit like I always do. I even told the lady over the phone I was going to do this when I called to change my pick up time. She never said I couldn't or anything. Until I walk in to pick up the pick up truck being helped by one male employee I pull out the cash for deposit and the female employee next to him says with an attitude "ummm are you doing a cash deposit!? We can't do that on pick ups they aren't owned by us" hmmmm okay because your employee who took my call NEVER said I couldn't. This caused a huge inconvience having to go put money on a card for this truck. I don't think ill come back to this location even though it's the closest one to me due to the "customer service." I am big on that as its what can make or break an experience. Not ONCE did I get an "I'm sorry" or anything. Just an attitude with a look on her face like I was in the wrong as if I knew.
Took care of me quickly Thanks
Excellent customer service. I highly recommend this U-haul location!!!
Great customer service, very friendly and helpful staff.
Shawna was very helpful with my rental and helped me get the right vehicle for my move. Give her a raise!
Do Nothing, it was all good...
Your staff went above and beyond waiting for us to get the trailer checked in a minute or two late I appreciate that
Prompt service, good vehicle selection
Make late drop off a little easier to follow,
I reserved a truck and appliance dolly. The truck was ok, but they didn't have a dolly at Mills Station. I was directed to the highway 50 location for the dolly. Inconvient and time consuming...
I've dealt with this location for well over two decades, and I've never once had a bad experience with staff, equiptment, or the location in general. If ever I have need of a Uhaul, I've gone here. The staff has ALWAYS been extremely cordial and helpful, even when I've had a bad day, they smile and their calm demeanor calms me. As a kid I often thought of joining their team, but studies made that possibility impossible.
I highly recommend this location (Mather Field and Mills Tower Road, Rancho Cordova, CA) to anyone.
I will be using this facility again
Staff was very professional. Specially the person in charge.
The personnel were very professional kind polite very helpful. They treated us very nice.Thank you all.
Service was very good. I was very happy with the speed and extra effort put forth by the individual who serviced me.
I had rented the uhaul and they told me that the dolly was it so I trusted them and sure enough I get to where I'm going and it's not in it so I had to hire help for another day and go out of my way to go all the way back and puck it up which they charged me for 3 days and I was told it was a flat rate fee so not I am paying 3 times the price for it. Then when I return it I guess there was some dirt in it and the guy called and left a condescending voicemail telling me I have to come clean it now. I'm leaving a horrible yelp review unless they can make this right somehow u never have been treated so poorly from a company that supposedly has high customer service standards.
The wait was too long to pick up equipment. More empoyees needed at the counter. But the employees that were there were trying hard to hurry.
The staff at this facility are extremely helpful and go out of there way to make things easy for the customer. I would highly recommend this facility.
Everyon was very friendly and provided excellent customer service!!
Check in was a little confusing, but generally OK.
It was a good storage unit but I couldn`t see anything in there without a flashlight
I was very happy with my experience and will be a repeat customer.
The staff has been very helpful.
This was the best UHaul facility I have been in, from San Diego to Georgia, and multiple trips with UHaul. The staff was second to none.
I think the staff is very good. Clean storage.
The staff were very courteous and helpful. They never acted like I was asking a stupid question or were interrupting them. Excellent service.
The manager and staff were very knowledgeable and professional in helping me in finding exactly what I needed to store my household goods during my transitions. Thank you
Ceilings were too short compared to advertisement. First night we moved in, we were held at gun point by the cops due to some security thing. We are VERY disappointed in this storage facility.
My U-Box arrived ahead of schedule. The staff at both locations were patient and helpful. I will use U-Box for any future moves.
Thank very much we had a safe and plansent stay there we wood reefer others thank you .mr mrs. Sparrow.
Access cards did not work immediately causing some confusion. They would not work until a computer system reboot which was frustrating. The cards should work immediately.
I am paid through June 1, but moved out of the facility and turned in my key. Can I get a refund from May 14-June 1
The box was poor quality. The boards on the outside were showing cracks. The door didn`t line up right and I had to buy a new lock because of the way the latch aligned poorly. Very disappointing.
Thank you U Haul Storage.
The van had cockroaches. Pick up did not informed abt van had kmph,created a lot of confusion at drop off. Website has flaws as it changed my pick/drop location had to go through a lot of trouble
You are more expensive than other storage locations.
When my UBox arrived it was damaged. Jessica is very professional and works hard to give the best customer service possible! Thank you!
What an awesome, friendly, and professional staff. Jessica is the perfect example of what customer service should be!
I was very pleased on my arrival very curious and very helpful...thank you
Facility mgr is DREADFUL! Power tripping controlling, passive aggressive heavy handed w regards to payments plus attempted ach without permission. NEVER GO THERE AGAIN
sTAFF IS EXCELLENT. I FELT SAFE WHILE THERE.
Jessica provided outstanding service and support. I highly recommend her facility
I was 2 days late in moving my remaining furniture out of storage. I was told that they do not pro-rate and that U-Haul would continue charging me until I paid for the full month
The only downside is that my unit is at the farthest end of the building, but the service was great, and it`s clean and secure.
EXCELLENT staff. Friendly, knowledgeable, helpful, expeditious- just fantastic.
I found Jessica and the other staff were always very helpful and friendly. I would definitely recommend this uhaul center to everyone. Great job! Thanks
friendly staff and very clean
The crew in Spokane were like family. We had a crises and needed out Aunt moved out of a terrible situation and Uhaul and the movers were amazing! Can`t thank them enough!!
U-Haul prices are to high, you can not get your bill right, can never get the store when you call. I will never recommend U-Haul to anyone must of all U-Boxes.
Staff was very helpful and although a first floor unit would have been better, loading and storage was not too difficult. I would definitely use and recommend again
They could not print out a receipt or make a card so I could get my trailer out and in.
The staff was very polite and friendly. My service was the best!
As always this facility took care of my moving needs in an exemplary manner. Thanks for providing such a wonderful establishment. Blessings!!!
Great Service, Friendly, attentive, professional over the top service
Our only complaint was being forced to buy extra secure lock for our unit, but staff was great.
office staff was always very helpful - asking if I needed anything - and returned my bag almost immediately after I accidentally left it in the bathroom! Thank you!
Was not given all costs ahead of time was hit with extra fees that I did not bring money for. Need to disclose all costs ahead of time.
All of the employees were exceptional.
friendly helpful - considerate after my 2 hour trip was 4 hours due to traffic detour
The facility was very clean and well maintained. The staff there was very friendly and helpful.
Manager is top notch. Very helpful and friendly
Great place to do business staff is great
Very neat and nice - thaanks
Uhaul needs to provide an elevator for the upstairs storage units along with much better rates...they are way too expensive for the size of the storage. Also they need much better incintives...
Everyone was helpful and made the move in and out simple.
You need a drink vending machine there!!
The air hose leaked more air than was going in the tires and the compressor was full of water because there was a lot of water coming out of the hose also..
I have rented storage spaces, trucks, and purchased propne at this U-Haul location since August of 2005 and have always received the best service and assistance.
Closing at 7:00p is too early to be reasonable.
The staff was fast, prompt, and very courteous. Overall the experience was excellent. I really like that the property is very secure too.
Jessica was a great help to us.
The staff here is the best I ever experienced at a uhaul facility. ..possibly any customer service center yet....Jessica was awesome and the rest of the crew was on point.
Carlos was extremely helpful in Sacramento. Thank you for wonderful service on my tree rental and truck return l.
Excellent customer service!
Process was quick and easy. Mgr very helpful Trainee did very well and was helpful
This unit was RIDICULOUSLY overpriced. I will never use UHaul again!
Went overboard to please/
It was difficult to see inside the unit due to no lighting. The one recommendation I would make is install a small light inside each unit.
Jessica and her crew are always friendly, professional, and very accommodating. The best U-Haul experience I have ever had!
I like how a person can satisfy all their moving needs under one umbrella.
Delivery in Sacramento was great. Otherwise, every time I called they could not find my order and switched me back and forth between ubox and uhaul repeatedly.
The Staff is very professional and knowledgeable and I appreciate that. I look forward to doing more business with this branch.
your rates are too high, the staff was rude and i had to complain to the regional office aboit it...nothing was done...never again will i use this moving/storage service!!
The staff there was very nice,and vey helpful
I liked the staff and how you could handle all your moving needs at one store.
I wish the size of the box would have little big, but overall extremely satisfied with the price and convenience offered.
the guys there were very friendly and on top of everything. My transactions there were quick and easy.
I think Jessica should offer free coffee and/or hot chocolate to customers when they access their storage unit because it`s freezing inside there :
Love the staff!! Lots of fun and helpful!
Ryan was great. He asked me about storing my items with uhaul. I`ve been a customer for years and didn`t know you had storage. thanks again for a pleasant experience
Ryan was very helpful and the manager was very friendly. I had exceptional service is very nice, pleasant even, thank you.
Very friendly and helpful staff.
GREAT CREW. KELLI WAS VERY HELPFUL. THANKS AGAIN
Kelli was wonderful! She was patient and helpful during what was a very stressful time for our family. I would certainly recommend this location for moving and/or storage.
Very friendly and helpful.
Other than the units being tough to get larger items into, very satisfied with the storage facility.
I did not know I had to purchase a specific lock to use the storage facility and there should not be an additional charge for 24 hour use.
I have been using services at this location off and on since August 2005 Storage Units, Truck rentals, boxes, etc. I have always received great service and assistance.
I was given the wrong information over the phone about when I could access and close out my unit. The people on site were not happy when I showed up after hours and were barely civil.
Kelli was very helpful and nice.
In April of 2011, we learned that our trailer was vandalized back in the summer of 2010 and we were not notified. Please have someone contact me so I can further elaborate on the incident.
I am happy with the service and professionalism from Kelly she was very helpful and happy to make sure that I was happy.I couldn`t be happier with the customer service she provided.Thanks Kelly!
total profession attitude and ability to respoond to the need and change in my plans. Thank You!
Convenient place to store my things
THere were problems with staff on days when I needed access. Not enough keys. The alarm went off when it was raining.
Everything was good but very very expensive.
I commend the staff, and particularly the manager, Jessica, for outstanding helpful and friendly customer service. Jessica is tops in my book.
Security for outside storage is terrible. When I first stored my boat there, they had guard dogs. Now, low fences and no protection. Moved out after several thefts and no notification.
This is by far the best experience I`ve had at this U-Haul location. Often there are long lines, but this time there was no wait and Kelli was extremely helpful and friendly.
Jessica and the rest of the Uhaul gang are great! I do not recommend auto pay!!! Paying online is the best way to go enabling you to stay in control of your debt/credit card.
Reservation was booked by Tony at Rancho Cordova U-Haul. Didn`t tell me the unit was on the second floor, no elevator access. So, I couldn`t use the reserved unit. Went to Public Storage instead.
The truck that was rented has transmission issues and lots of dings small dents
I was storing a trailer. We use the trailer as a potable stage for volunteer events. I have to pay for the rental myself. Times are tough for everyone. The price was too high.
Jessica was very helpful and friendly. She has helped me with a problem with billing that appears to now be resolved. Will recommend this facility.
I had one bad experience. The lady that was at the desk was very slow and less than pleasant. She talked on the phone while helpjng me. I found this to be rude and poor customer service.
Enjoyed the friendly and accomodating service received by the U-Haul staff.
Thanks for all ur help Jennifer
My CC was not accepted.If you are a month free storage you should tell people that you only take bank cards. If people do leave their stuff I`m sure you guys make a lot of money from it!!
Staff was very courteous and helpful.
My unit was robbed during regular business hours after an employee told a complete stranger what unit number belonged to me. They had no trouble getting in the door and accessing all the units.
little bit concerned about lack of barbwire on the fences. Seems easy for vandals to trespass and break into stored cars.
neng vang and his employees team are awesome and excellent customer service.
your store manager neng vang is awesome and deserve letter of recognition.
24 hour access should be standard and not an additional charge.
WHILE MY MOTORHOME WAS STORED IN YOUR FACILITY IT WAS BROKEN INTO 4 TIMES AT A COST TO REPAIR THE DAMAGE OF $4,000 TO $5,000 EACH TIME. RV SPOTS ARE HARD TO FIND IS THE ONLY REASON I STAYED
The employees were very helpful. Our rental unit needed to be swept and mopped and the employee ensured that the unit was cleaned by the time we arrived with out belongings.
Service was very good. I was assisted by the manager who was very friendly and professional.
Would prefer 24 hour access and need to have light INSIDE the storage unit. The hallway light, 20 feet up, gave almost no light into the storage unit. Made it hard to see inside it.
the mannager was very rude the price was hire than what they quouted me on the phone
I worked with the u haul company on 65th and also in Mills Station and all the gentlemen were perfect. These were the gentlemen BEFORE the recent lay off.
It would be much more convenient if the storage facility had 24-hour accessability and I didn`t have to check in with an attendent first.
Very pleased with the storage unit and convenience of rental trucks.
We found a few live roaches in our boxed items after emptying our storage unit at our office.
It would also be very helpful if there was light available inside the storage room we rented.
only needed the storage for short time. used u-haul trucks to move. service personnel was always available when needed.
Very unconvenient hours, close`s very early in the afternoon making it extreemly difficult to move in or out of storage. I will never inconvenience myself with using U-haul storage again.
Moved from out of state and entire staff made the unloading/truck return as stress free as can be
I have been using U-Haul trucks, boxes, and storage services off and on for 38 years local and long-distance with a rating of very good to excellent.
every one was very nice and helpfull
It was a inconvenient that the storage access closes at 7 PM, If the staff had not been accomidating I definatly would have gone with a different storage company.