Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I’m appreciate you folks and you had a spot open. Thank you.
Alan S
|
First Impressions
Rating:
5.0
Great service. Thanks
Theodore M
Rating:
5.0
Customer did not leave a comment.
william b
Rating:
5.0
Customer did not leave a comment.
Michal S
Rating:
5.0
Customer did not leave a comment.
THOMAS W
Rating:
5.0
Customer did not leave a comment.
CECELIA G
|
First Impressions
Rating:
4.0
I have no comment at this time. Thank you 😊
Felicia P
Rating:
5.0
Customer did not leave a comment.
BULMARO V
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
mitchell v
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Jeff T
Rating:
5.0
Customer did not leave a comment.
Andrew T
Rating:
5.0
Spectacular experience!
Anthony P
Rating:
5.0
Thank you.
liza d
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Anthony L
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Daniel T
Rating:
5.0
Customer did not leave a comment.
Brenda M
Rating:
5.0
Worker in the store was Friendly and helpful.
Lisa F
Rating:
5.0
Customer did not leave a comment.
Ana G
Rating:
4.0
Angel was very helpful.
Beah W
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
WILLIAM Z
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Vince H
Rating:
5.0
Customer did not leave a comment.
JORGE L
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Kenneth K
Rating:
1.0
staff not very friendly customer service can improve
Jose E
Rating:
4.0
Customer did not leave a comment.
Bill K
Rating:
1.0
The rules and regulations regarding roadside assistance is not clear
ALEXIS G
Rating:
5.0
Customer did not leave a comment.
stephanie h
Rating:
5.0
Customer did not leave a comment.
Shantrelle H
Rating:
5.0
Customer did not leave a comment.
Angel A
Rating:
5.0
Customer did not leave a comment.
OCTAVIANO B
Rating:
5.0
Customer did not leave a comment.
crystal h
|
Overall Experience
Rating:
5.0
They have a very courteous and professional staff.
FRANK G
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Allison S
Rating:
5.0
Customer did not leave a comment.
Jose G
Rating:
4.0
Customer did not leave a comment.
Mary M
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
manuel a
Rating:
1.0
He gave you a fake number
RAFAEL M
|
First Impressions
Rating:
5.0
They have good inventory, and their staff is very helpful.
Jose G
Rating:
5.0
The young lady who was at the counter was very helpful. The app was not quite working but she assisted with very little fuss or difficulties.
Aurelio T
Rating:
5.0
Customer did not leave a comment.
jose c
Rating:
5.0
The female employee who helped me was really helpful and cute I can’t remember her name at the moment but have her hit me up and that’ll be true 5 star service 😭
JULIUS R
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Daniel G
Rating:
5.0
Customer did not leave a comment.
Alfonso M
Rating:
5.0
Thanks for the great service!!
Alexander R
Rating:
5.0
Guys who hookd-up and removed trailer were helpful and friendly.
David B
Rating:
5.0
Thanks for the service.
FLORINE M
|
Overall Experience
Rating:
5.0
The associate was friendly and helpful. The truck operated very well.
Robert S
Rating:
5.0
I purchased the last trailer electrical adapter. Some 1 that needed 1 after me would be !!#@%×!!
walter g
Rating:
3.0
Customer did not leave a comment.
JUAN F
Rating:
5.0
Customer did not leave a comment.
Jose G
Rating:
4.0
The people that work there were very helpful because you guys screwed up my reservation, which was at a different location bought the vehicle itself. The transmission didn’t work very well and slipped and the back right wheel. The bearings were going and leaking bearing grease all over plus something was leaking underneath the steering column, which got all over my shoes.
Robert D
Rating:
5.0
I'm happy really good service. Friendly and faster
ALFREDO S
Rating:
5.0
Amazing workers and equipment!
Zenobia E
Rating:
5.0
Great team of worker’s
ELIESER D
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
DAVID R
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
ismael g
Rating:
5.0
Cristina and her team are always on top of it. Attentive, Quick and easy process!
Tatiana D
Rating:
4.0
Customer did not leave a comment.
Evelia T
Rating:
5.0
Customer did not leave a comment.
Monica O
Rating:
4.0
Customer did not leave a comment.
Olga P
Rating:
4.0
Customer did not leave a comment.
Jaime T
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
Demetrius A
Rating:
5.0
Customer service was great and quick. Drop off was easy. Great service.
Jamie K
Rating:
5.0
Best already
CAROLYN B
Rating:
5.0
Customer did not leave a comment.
FLORINE M
Rating:
1.0
Stop putting multiple charges on customers accounts. The bank flags them as fraudulent charges. Stop false advertising too. Nothing is under $50 with your company.
Ashley B
Rating:
5.0
Thank you
Victor S
Rating:
4.0
The rental was defective
edison v
Rating:
5.0
The doors of the truck were a little hard to close. We had to pull hard otherwise it wouldn't shut completely (on both sides).
Claudia B
Rating:
5.0
First month free is nice.
GEOFFREY G
|
First Impressions
Rating:
5.0
Nothing great service
Antonio G
Rating:
5.0
Great all-around.
STEPHEN I
|
First Impressions
Rating:
5.0
The palace was kept clean and accessible. I like the lock that was supplied with the unit which along with the latch made the door tamper proof.
MICHAEL A
|
Overall Experience
Rating:
4.0
Better customer service.
Adone M
Rating:
5.0
Quick and efficient service!
jamelle n
Rating:
5.0
The customer service was wonderful. Every employee went above and beyond to make the process so easy and understandable.
Ashley b
Rating:
5.0
Customer did not leave a comment.
Paul E
Rating:
5.0
Customer did not leave a comment.
BARBARA G
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Jose G
Rating:
5.0
Customer did not leave a comment.
Andrew D
Rating:
4.0
During my use of storage facilities everything was above average yhe elevator was down at least 4 times in december and January but they have alternate elevator just inconvenient but it worked out for me well thank u definitely will use again
LIONEL T
|
Overall Experience
Rating:
5.0
I feel nothing needs to be changed. You have great customer service for polite employees. Very satisfied with location. Way better than location at 435 Manheim Rd. location so poor in business. This location at Melrose Park is my favorite place to rent U-Haul equipment.
Erik M
Rating:
4.0
I had a bad experience with the workers. I dropped my rental off 6 hours before I was even needed to return it. I left the gas exactly where it was when I picked it up. Walked the keys inside and handed them to an employee behind the desk. The following day I received a phone call asking if I planned on returning the truck because I’m late. Even though said truck was returned early the day prior. Then received a second phone call from employee saying I didn’t return the equipment from the back of the truck even though one of the items I didn’t receive at the time of rental. Then I received a final bill stating I left the truck on empty and had to pay an extra 30 dollars even though I left the gas exactly how I received it.
Alexander S
Rating:
5.0
I rent a lot of trucks being a small business owner,and this location is by far the best,the staff is incredible
Philip C
Rating:
4.0
Customer did not leave a comment.
michael c
Rating:
5.0
Customer did not leave a comment.
nashanta t
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
JUAN R
Rating:
1.0
Miles on the truck were nearly 20miles off from my paper work. I returned the truck same day. I had the truck for 4 hours and they charged me for an extra day. Plus a late service fee. I have contacted U-Haul. They respond saying we will call you back but never did! I have to call repeated times.
Cresteve S
Rating:
5.0
My first time at this place and I really like the guy who waited on us very helpful..
ila c
Rating:
5.0
It was a little dirty..
Jose G
Rating:
1.0
I do a TON of business with uhaul (storage and rental) this is the WORST location .... The young lady that accepted my rental return yesterday was absolutely horrible rude and Christina could care less ... I'll have to find another storage and rental facility
PAUL S
Rating:
5.0
Customer did not leave a comment.
Samuel R
Rating:
3.0
Customer did not leave a comment.
maalek b
Rating:
5.0
Customer did not leave a comment.
Wiliams R
Rating:
5.0
Customer did not leave a comment.
NENOS O
Rating:
5.0
Customer did not leave a comment.
Shalimar T
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
NENOS O
Rating:
2.0
The move out experience was terrible. I had to call 3 times and stopped by the desk twice and still was charged after I had already moved out.
Dennis E
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Katherine C
Rating:
3.0
Customer did not leave a comment.
JULIANA C
|
Overall Experience
Rating:
5.0
You are always Professional thanks for your assistance and excellent service.
Doris K
Rating:
5.0
A very pleasant and easy experience. You have a great crew.
Christopher M
Rating:
4.0
Customer did not leave a comment.
Dennis E
Rating:
5.0
Customer did not leave a comment.
ROBERT V
Rating:
5.0
Customer did not leave a comment.
Oscar V
Rating:
5.0
Customer did not leave a comment.
Merrill T
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
mario o
Rating:
3.0
The girl who waited on me COULDN’T leave her cell phone alone for the 15 minutes we interacted. VRERY RUDE!!!!!!!!
jeff l
Rating:
5.0
No comment
Antonio R
Rating:
5.0
Leo and Christina were very helpful. So happy they work there!
GLORIA I
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
ELEXA P
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
laura w
Rating:
3.0
Customer did not leave a comment.
RICARDO G
Rating:
5.0
Customer did not leave a comment.
Daniel G
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
JORGE S
Rating:
5.0
Staff is great. Prompt and helpful. Always plenty of vehicle options available.
Grant H
Rating:
5.0
Customer did not leave a comment.
Arthur S
Rating:
5.0
Customer did not leave a comment.
datil m
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Angela F
Rating:
5.0
Customer did not leave a comment.
Sandy S
Rating:
5.0
Your Team is on point and ready
To help with my request . When stress
Levels do to life’s daily chores.your team at the melrose Rose up to the task ! THANK YOU AGAIN ILL BE BACK
edgar v
Rating:
5.0
Customer did not leave a comment.
keith b
Rating:
5.0
Customer did not leave a comment.
NENOS O
Rating:
5.0
Customer did not leave a comment.
NENOS O
Rating:
4.0
Customer did not leave a comment.
TOMASZ Z
Rating:
3.0
Customer did not leave a comment.
Jonathan C
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
itzel T
Rating:
3.0
Charged me for insurance even after I declined. Then told me couldn’t reverse and I would have to work it at return. But return location was not staffed at time of drop off, and I’m not going to try and call because that is pure hell. Or should I say U-Hell.
Steve S
Rating:
4.0
Had to rent a larger trailer than what I needed because there wasn’t inventory of smaller enclosed trailers
Ronald U
Rating:
5.0
Customer did not leave a comment.
Jose G
Rating:
4.0
Customer did not leave a comment.
Patrick L
Rating:
5.0
Customer did not leave a comment.
Roman Z
Rating:
4.0
Customer did not leave a comment.
JOSE R
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
Manuel N
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Sierra K
|
Overall Experience
Rating:
1.0
The was a young female who I guess was learning with a black guy or women idk what the sex was anyway the girl looked as if she didn't want to help me and was chewing gum like that was the only piece she had and all she did while me and my husband looked at them I kindly ask them to cancel my storage unit and they did not luckly my husband told me to call again because we both knew these people weren't doing there job I went there will not be going there anymore and the charge me for a card when they could of just say the door was open the customers service was horrible that was so unprofessional
CAROLINA S
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Eryberto R
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
ESTEBAN J
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
THOMAS P
|
Online Move In
Rating:
1.0
I had a homeless person living in my storage unit And the manager Christina was well aware that this homeless person was living in a building And not only that they allow this homeless person to store her food inside the refrigerator with all the employees food This was very unprofessional and very sad This manager Christina It needs to be talked to about her performance in the working environment I give her a 0 out of a 10 for very poor performance And she does not deserve to be called or considered a manager She has very poor manager skills
Jason A
|
Overall Experience
Rating:
5.0
Staff was friendly and helpful
LISA G
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Lucas S
|
Overall Experience
Rating:
5.0
The good who helped me did an excellent job answering all my questions he got me in and out. Thank you !
crystal h
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Denise H
|
Overall Experience
Rating:
2.0
4 movers at $200 an hour were stopped because the lock on the door was locked without a key
I reserved the floor the week before and the unit that day online. Locally they gave a couple a lock which was used for my reserved unit. It took an hour to get it straightened out. Cost me 200.
I was supposed to get 1st month free but I was charged and no one can tell me if I get the 2 nd month free
Not ideal
Elizabeth S
|
Online Move In
Rating:
4.0
Parking area is not secured
OZER Y
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Joanna U
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
pablo m
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
FLORINE M
|
First Impressions
Rating:
4.0
Will know more about this thru experience again, who knows maybe 5 stars this time from evaluation
KELVIN H
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Mariah G
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
joseph m
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Mark A
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Darrie H
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Charlie S
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Robert V
|
Overall Experience
Rating:
5.0
Excellent customer service
EVELYN W
|
First Impressions
Rating:
2.0
The young lady that took care of me by the name of Keeva Reeves went above and beyond. I believe that she should have an advancement at her job with a raise. A lot of businesses do not take the time to explain things the way things should be done nor work Integrity or respect as well. I give her 10 Stars. Her boss should really think about giving her advancement.
Michael B
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
pablo m
|
First Impressions
Rating:
5.0
Friendliest people I could ever meet and this was my first time having a storage Victor was an amazing person I want to thank him so much
Rosa G
|
First Impressions
Rating:
3.0
Customer did not leave a comment.
marcello a
|
First Impressions
Rating:
5.0
Clean, secure, with temperature and humidity regulation.
ROBERT L
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
AHMED B
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Gabriel C
|
Overall Experience
Rating:
5.0
Provided just what I needed in a timely manner.
MICHAEL A
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Jason A
|
First Impressions
Rating:
5.0
Everyone was amazing!
Alice O
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Jeniffer A
|
First Impressions
Rating:
5.0
The manager and assistant manager were totally awesome! They went above and beyond to help me with everything!
felicia l
|
First Impressions
Rating:
5.0
Top of the line.
CAROLYN B
|
Overall Experience
Rating:
5.0
There were so many carts available that moving all of my stuff in was quick and easy!
Isaiah S
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
Mark A
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Aniki C
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Jean D
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
VERONICA M
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Lucas S
|
Online Move In
Rating:
3.0
Customer did not leave a comment.
Kaneisha t
|
Overall Experience
Rating:
4.0
A little bit expensive I had the thing for over 3 years and no discount even on truck rentals not a senior or veteran discount
ray k
|
Overall Experience
Rating:
4.0
Prices for the storage units are too high to me
Janet K
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Donna W
|
First Impressions
Rating:
4.0
Only one issue, customer service rep was friendly but not helpful after processing ppwk. I was confused over how the access the ground floor outside storage and no directions given on how to gain access to unit or where lock was. Turned out you had to break a twist tie to get into unit, which wasn't easy, and the lock was inside after lifting the door.
Elizabeth R
|
First Impressions
Rating:
4.0
VG+
LORI A
|
First Impressions
Rating:
5.0
Cristina and her crew if workers were great. Anytime I need to upgrade they acco.odate me with a storage unit. I greatly appreciate her and her knowledgeable staff. I also rent led a truck for a day and was able to get access to one. Thank for your excellent service. I highly recommend the Melrose Park location.
DELIA M
|
Overall Experience
Rating:
5.0
Only a problem I have is that the Iowa lights don't stay on long enough they don't see movemin some cases. I had the lights go off on these several times and then had to leave the unit and walked down the aisle to set them off I had the lights go off on these several times and then had to leave the unit and walk down the aisle to set them On again
DEBBIE M
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
HEIDI S
|
First Impressions
Rating:
5.0
The staff was very nice, friendly, & helpful. I appreciate everyone I came in contact with. I was a great experience
Lisa F
|
Overall Experience
Rating:
5.0
I live in PA and rented an outside parking space at U-Haul in Melrose Park, IL to store my car while I rented a different vehicle for a work contract in the upper midwest for the winter. I've always had a great experience with the U-Haul facilities I've done business with and this location absolutely upheld those standards. I was very nervous to leave my car in one of the most populated areas in the country for a few months, but Christina eased my worry by pointing out the good lighting and the security cameras when she showed me where to park. I picked up my car on a Sunday during business hours and everyone was helpful with my questions and my car was exactly as I had left it. I don't know if the inside storage units operate the same but note that there is not a prorated rate offered, only a monthly rate - this information is in the contract so I knew ahead of time and planned accordingly. Very happy with this facility!
Kristine J
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Ruth T
|
Overall Experience
Rating:
3.0
At times it was a disadvantage not being able to access my unit due to a broken door not letting me in after hours
akiluniko A
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
JANNETTE S
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Scott N
|
Overall Experience
Rating:
5.0
Great hiring at this location. Crew members are great. Thanks
ELIESER D
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Carol D
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
DIANA D
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
LUIS L
|
Overall Experience
Rating:
3.0
I only just moved into the place and have not really had any opportunity to form an opinion as of yet.
Laurence L
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Jessica D
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Beyonce T
|
Overall Experience
Rating:
5.0
The Staff was a joy to work with !
We will be back ❤️
MICHAEL Z
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Cassandra W
|
Overall Experience
Rating:
3.0
It was too expensive for such a small unit (5 x 10), when the (5 x 5) unit is $60. The 5 x 10 unit is literally double the price. And there wasn't a freight elevator so some of my property couldn't fit in the elevator. I had to be creative. However, everything else was great.
SENECA W
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Susan C
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
Rhonda H
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Kerstin T
|
First Impressions
Rating:
5.0
You have a great great team @ this location
ELIESER D
|
First Impressions
Rating:
5.0
Christina is very personable and friendly and made my experience checking into UHaul at this Melrose Park, IL location relaxed and easy. I had two vehicles I was managing along with an Uber ride and had to use up 2 parking spaces for about 1/2 hour while managing all this and they were very kind and understanding. I reserved a unit to store my vehicle and Christina helped me feel confident that it will be safe at this location.
Kristine J
|
First Impressions
Rating:
5.0
Christina was great and very helpful. She made the process very smooth.
CHELSEA n
|
First Impressions
Rating:
5.0
All staff are very helpful and kind.
Marina G
|
First Impressions
Rating:
1.0
The service of the people at the 975 north Avenue location was horrible rude and disrespectful. The only excellent review I will give is for the Manager Ms Christine she was a great help very understanding very professional and a great person to work with. Ms Christine was beautiful and hard working to help me as a customer. The other workers was poor service and bad attitude. Christina was only person an the manager was beautiful and helpful. Will never use this uhaul location ever again. Ms Christina was great and a awesome manager in the place
NaShantay T
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Enrique G
|
Overall Experience
Rating:
4.0
I was very satisfied with the storage unit, its convenient location, ease of entry, and the staff was courteous. I felt that U-Haul can be trusted and the charges were more reasonable than other storage companies.
Gregory P
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
DIANA D
|
First Impressions
Rating:
5.0
The manager Christina was very helpful , hands on and understanding during a very traumatic situation that my family was dealing with at the time , my husband had a stroke and a 27 year old on life support , I had to handle a move on my own , I couldn’t have done it without her ..
FREDA M
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
andrea r
|
First Impressions
Rating:
5.0
No issues, very easy to use
Lisa F
|
First Impressions
Rating:
5.0
Thank you all
MARTIN C
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Denise Z
|
Overall Experience
Rating:
5.0
The staff was great and very friendly.
JESSICA P
|
First Impressions
Rating:
5.0
Adriana is awesome 👏🏽
Stephine A
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Deborah B
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Jessica D
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
SangHun L
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Diona D
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Enrique G
|
First Impressions
Rating:
5.0
Office personnel was knowledgeable and very helpful
Olivia S
|
Overall Experience
Rating:
5.0
Great job
Matthew S
|
Overall Experience
Rating:
4.0
In the future if needed rent,I would rent there a again
Alberto B
|
Overall Experience
Rating:
5.0
The person at the desk was very helpful!
SARA R
|
First Impressions
Rating:
5.0
Helpful staff and easy access.
Monica S
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Rico H
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
cynthia l
|
First Impressions
Rating:
5.0
I most appreciated that the building was climate controlled and secure. The staff were also very down-to-earth and hepful.
Angelica D
|
Overall Experience
Rating:
5.0
I’m very satisfied with my Service
Joanna U
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Mia C
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
judith h
|
First Impressions
Rating:
3.0
I Was Charged For An Extra Month Of Storage When I Moved My Things Out.!
Helena C
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
SangHun L
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
alsainto r
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Eryberto R
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Sridhar T
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
SAMANTA U
|
Overall Experience
Rating:
5.0
The staff was great.
Monica S
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Ana G
|
First Impressions
Rating:
3.0
Customer did not leave a comment.
Dennis E
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
Gaby R
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Jorge L
|
First Impressions
Rating:
5.0
Christina was very helpful resolving an issue we had with our storage unit when another employee couldn't do anything for us.
RENE V
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
antoine s
|
First Impressions
Rating:
5.0
Shaniyah Gable was pleasant, professional and knowledgeable. She exibited patience as I processed the information given to me. She made sure I did not carry purchased products by offering me a cart and assistance. I asked to meet the manager Christina Quintanilla.
Upon meeting Christina I quickly understood why I recieved such great customer service. She was as pleasant and professional as her agent. I also saw pride and teamwork.
I have relocated from a smaller community in central Illinois where I am used to great customer service. In my three years of living in Cook County, Shaniyah Gable was the first person to meet and exceed that level of service.
Alice B
|
First Impressions
Rating:
5.0
All the employees were nice and polite and helpful
David R
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
daraneisha t
|
Overall Experience
Rating:
5.0
Awesome staff, service, and facilities!
Grace M
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Tera G
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
David R
|
First Impressions
Rating:
2.0
Lacks U-Haul Pride.
Marcks W
|
Overall Experience
Rating:
5.0
Great customer service. Very clean facility.
Thomas W
|
Overall Experience
Rating:
5.0
Great services,clean location,promtly
Attention. Over all better experience than elsewhere.
Thanks hope to see you friday with 26' footer truck reservation.
RONALD M
|
Overall Experience
Rating:
5.0
Thanks so much for your bisnes
Teddy I
|
Overall Experience
Rating:
5.0
The staff should be required to wear masks. Otherwise, it was a great experience.
ROBERT S
|
First Impressions
Rating:
5.0
Thank you so much for helping me when I needed you and yes I will recommend your facilities to family and friends, thank you.
Carolyn W
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Cynthia S
|
Overall Experience
Rating:
4.0
I like to make it abundantly clear did I remove my things January 1st there was no staff available so this date of my move out January 22nd 2022 is incorrect I moved out January 1st 2022
Robert K
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Thomas W
|
First Impressions
Rating:
5.0
Your staff is amazing! Moving is so stressful, and they were friendly and patient with me. They were knowledgeable and answered each of my questions. Whatever you are doing from hiring to training, keep up the great work.
Grace M
|
First Impressions
Rating:
3.0
Customer did not leave a comment.
Lanardria M
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
CYNTHIA D
|
Overall Experience
Rating:
5.0
Very nice staff
Terrence S
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
STEVEN C
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Jason A
|
First Impressions
Rating:
2.0
Each time we went to the facility over a four month period, something was out of service: the elevator, the automatic sign in, the locking system. The staff seemed to be accustomed to these break downs as if they were usual fare. The whole place is clean inside. Outside, the parking surfaces are uneven and bumpy. The computer systems seemed to be regularly down when we were dealing with the front staff.
REBECCA A
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Samantha A
|
Overall Experience
Rating:
1.0
They are rude over the phone they will not send me my receipt because I don't live in Chicago anymore I live in Urbana Illinois so I gave them my new address and they said they can't mail it to me which is nonsense
Eileen W
|
First Impressions
Rating:
5.0
Great storage space and the month free was a life saver, thank you!
Jeny R
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Eduardo R
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Victor C
|
First Impressions
Rating:
5.0
I love this place and so clean staff is always friendly
Teddy I
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Carlos U
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
David W
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Gary N
|
Overall Experience
Rating:
5.0
The staff was very friendly and helpful!!
Oscar G
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Michael Z
|
Overall Experience
Rating:
5.0
Cristina was a great help
michael g
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
tyshonda m
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Maria A
|
First Impressions
Rating:
1.0
Customer did not leave a comment.
Sarah F
|
Online Move In
Rating:
4.0
Customer did not leave a comment.
Stephen H
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
VERONICA M
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
CYNTHIA D
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
JESUS J
|
First Impressions
Rating:
5.0
The staff is vey friendly and patient. Awesome customer service!
tyshonda m
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Ruth T
|
First Impressions
Rating:
5.0
Great place, I'm a independent mover,this location is always the best,I'm always in and out in a timely fashion, the manager Christina is professional and runs this location great
Philip C
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
OPHELIA Q
|
Overall Experience
Rating:
5.0
Adriana was incredibly helpful and pleasant: she made this process very easy, and is a good "salesperson" and ambassador for your company. I also watched her handle a tricky situation with another customer with grace and courtesy. Thanks for a great initial experience.
John M
|
First Impressions
Rating:
5.0
GRACIAS POR SU SERVICIO.. 🙂
Ana G
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Claudio F
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Luis T
|
First Impressions
Rating:
5.0
Staff was very friendly and accommodating. Would highly recommend this facility.
Denise Z
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
SANDRA A
|
First Impressions
Rating:
5.0
Thank you for your service God Bless.
angel b
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Kathy F
|
Overall Experience
Rating:
5.0
Staff was friendly and very accommodating. Thank you!
Sue B
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
RENE V
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
William R
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
JACQUELINE R
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
MAHMOUD Z
|
First Impressions
Rating:
2.0
This is a busy facility that is under staffed. In addition the staff that is there is not that knowledgable on fees, etc. And because they are so busy nobody is really nice. We told them we werecgoing to drop off after hours. They Never went through the process of having to go on line and check it in or there would be an additional $20 fee. In addition opening our locker same day as rented kept setting off the alarm. We were told the system needs a day to process us.
maureen b
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Raquel C
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
TEFESAH S
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
JOSE R
|
First Impressions
Rating:
1.0
Customer service is terrible!
James B
|
First Impressions
Rating:
5.0
Buena atencion y la aplicacion en el movil ayudo en la gestion. Gracias!
Omar R
|
Overall Experience
Rating:
5.0
Easy to get to, large parking lot, easy to fet to storage units
SERATTI A
|
First Impressions
Rating:
5.0
Dujuan and Christina have been wonderful. They are professional, thorough and courteous.
Cynthia S
|
Overall Experience
Rating:
2.0
I decided to move out from this location due to very high prices and fees, on the last day of my contract I was being charged almost twice as much., I tried to show the attendant the emails I received with the right amount but he totally ignored me, on top of that I had to wait for 1 hour for them to remove their lock.
Moises A
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Thomas V
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
monica s
|
First Impressions
Rating:
3.0
My last month should have been prorated. I paid for all of December but only used it for 4 days.
Natalie T
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Omar R
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
LISSETTE A
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Manuel A
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
ray k
|
First Impressions
Rating:
5.0
UHAUL STORAGE PRICES ARE PRICEY COMPARED TO OTHER COMPANIES
LORENZO Z
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
charles m
|
Overall Experience
Rating:
5.0
Check in guy was great. I do wish uhaul let you look to see if you want a far away storage unit or closer one. I did see a few storage units that said available
charles m
|
First Impressions
Rating:
1.0
Have better customer service. Explain to people the right way. Not fair how we pay extra to not even be able to access to put our Stuff in the storage. Got charged for nothing and want us to hurry up because someone else had that truck reserved. Not our problem. Been calling all day and night and no pick up. Calling right now too and No pick up again. There’s no carts to carry stuff to the storage absolutely nothing. Don’t pick up the phone but they are texting on their mobile device?? Unbelievable. Worst location.
Yessica R
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Debra C
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
LUIS L
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
eryn k
|
Overall Experience
Rating:
5.0
Very helpful
elieser d
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Moises S
|
Overall Experience
Rating:
3.0
One of the storage doors was not working
Marco A
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Moises S
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
salvador g
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
dorothy e
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Stephanie W
|
First Impressions
Rating:
5.0
Good service
Arlette S
|
Overall Experience
Rating:
5.0
Great customer service!
Janice R
|
Overall Experience
Rating:
5.0
Employee was helpful, pleasant and courteous.
dorothy e
|
First Impressions
Rating:
5.0
Oneg, the Manager was great. I'm out of state and he was very helpful and professional.
JANET B
|
Overall Experience
Rating:
5.0
SERVICE IS NUMBER 1 AT UHAUL MELROSE PARK, THE CREW IS WELL TRAINED
LORENZO Z
|
First Impressions
Rating:
4.0
Alarm went off every single time I accessed my unit
Bohdan s
|
Overall Experience
Rating:
2.0
They keep charging me even when I left and informed the employee!!!!
Khalid A
|
Overall Experience
Rating:
1.0
Staff not helpful and location not clean
Akash R
|
Overall Experience
Rating:
5.0
Great job
alfredo f
|
First Impressions
Rating:
5.0
Very professional and helpful staff.
Ron S
|
First Impressions
Rating:
5.0
The gentleman who assisted me was knowledgeable in the business and very helpful. He even showed me where my storage locker was.
Thanks
Joseph L
|
First Impressions
Rating:
5.0
Friendly, helpful, accommodating.
JANET B
|
First Impressions
Rating:
5.0
Only issue is that we learned moved out day that we could've asked4 extended hours which would've helped us move out sooner! (Also it was cold)... but the staff was great! Just Awesome. Great service
willie p
|
Overall Experience
Rating:
2.0
My unit was too expensive but I thought because of the size it would be worth it. However, my things somehow ended up with mold. So it was definitely not worth all the money I spent.
Anabel E
|
Overall Experience
Rating:
5.0
Oneg, was extremely helpful, friendly and professional.
Cynthia S
|
Overall Experience
Rating:
5.0
I visited this location twice. Once to return a truck and a second time for storage. The staffs were nice, facilities look new and this place seems well-organized. Both times there were no lines.
Mi T
|
Overall Experience
Rating:
1.0
Extremely poor customer service from the staff. Not willing to help or assist in changing a drop off location of equipment.