Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The entire staff is exceptional, professional, and knowledgeable. These are a team of individuals that you want to have under any circumstances.
Bravo!👏🏽
Crystal Ross
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
RAEKWON GARY
|
Overall Experience
Rating:
5.0
The staff are always helpful and professional.
Crystal Ross
Rating:
5.0
Customer did not leave a comment.
adrian patterson
Rating:
5.0
A discount for being a frequent customer 🤷🏽
Thaddeus Holdren
Rating:
5.0
Customer did not leave a comment.
dale dickons
Rating:
5.0
Tammy was very helpful and very professional. Great service!
John Body
|
First Impressions
Rating:
3.0
Customer did not leave a comment.
tynia brown
Rating:
5.0
Thanks
christine shilholster
|
First Impressions
Rating:
1.0
Don't rape your customer’s pocket!!! Charge me another day an extra mile for being after my 48 hour drop off time when I had to drove 45 mins to the location uhual asked to have dropped off not the one 15 mins away in town. I do you a favor an you charge me a extra $40... that's bullshit. I tried calling the location to resolve the situation, the ladie i spoke to was very rude to me and wouldn't help or seem to care. I will not recommend you or your services to no anyone. I will let everyone on Google know your a bunch of rude scam artists that rape their customers pockets for every penny they have!!!! Uhual has dogshit customer service in Syracuse New York!
Schuyler Smith
Rating:
5.0
Customer did not leave a comment.
Patricia Brunson
Rating:
5.0
Customer did not leave a comment.
FRANKIE TEMPLE
Rating:
5.0
Customer did not leave a comment.
jeff hall
Rating:
5.0
Customer did not leave a comment.
Candace Thornton
Rating:
5.0
Customer did not leave a comment.
Dashamali Jennings
Rating:
5.0
Customer did not leave a comment.
fredisha brooks
Rating:
5.0
Customer did not leave a comment.
Yolanda Flagg
Rating:
5.0
Customer did not leave a comment.
Stephen Kassel
Rating:
3.0
The elevator to get to your storage needs to be upgraded for the sake of future customers or get a person to work the elevator for people. Like a specific job title for the elevators.
mulika mcarthur
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Kevin Kautz
Rating:
5.0
Customer did not leave a comment.
dashawn cunningham
Rating:
5.0
Customer did not leave a comment.
Kevin Samolis
Rating:
1.0
Customer did not leave a comment.
Belachew Tadese
Rating:
5.0
Staff was very welcoming
Leslie Morris
Rating:
3.0
Customer did not leave a comment.
charles Lewis
Rating:
5.0
Customer did not leave a comment.
Shantese Jones
Rating:
3.0
Customer did not leave a comment.
Reana Black
Rating:
3.0
Don’t over charge, or try to put people in for time that they can’t make the return for then try to charge them for another day
Roberto Tuitt
Rating:
1.0
Absolute the worst Uhaul experience ever! I picked up the truck and it only had 1/4 tank of fuel exactly with dash showing 47 miles to empty. I drove a total of 21 miles and filled the truck up before I returned ($13.08) worth, returning the truck 30 minutes early with more than 1/4 tank and the dash showing 70 miles to empty. So I returned the vehicle with MORE fuel then when I picked it up and this location had the audacity to charge me $8.08 for fuel! I called and told I would have to come in and show proof of the fuel level and mileage before they could refund me, so I did and I was never refunded. I went down there twice with proof and walked out no refund even though they said they would since my pictures proved I was correct. Absolute crooks run this location. Also the truck was disgusting inside and out. AVOID THIS UHAUL LOCATION AT ALL COSTS!!! TERRIBLE CUSTOMER SERVICE!!!
Ryan Matt
Rating:
5.0
Customer did not leave a comment.
John Wright
|
Overall Experience
Rating:
1.0
Work on your customer service, cleanliness & vehicle upkeep. Our truck was filthy on the interior, candy wrappers left, sticky substances spilled, smelled awful, just extremely dirty. I was willing to overlook that part but then the heat would not come on on a chilly day. So we were already across town with no heat in a filthy UHaul. I called Tammy W to let her know, and her response was garbage - she would not proceed with a refund and said just bring it back - mind you we were already across town. Terrible attitude over the phone, employees rude and condescending, and did not offer to make anything right. We will never be using this Erie Blvd. location again, as their customer service and cleanliness were both disgusting. I will be reaching out to corporate regarding these issues.
Merritt Kusak-McGuire
Rating:
5.0
Very efficient
Joanna Morse
Rating:
5.0
Customer did not leave a comment.
Robert Gorham
Rating:
3.0
Girls at the front desk were extremely rude and made for a uncomfortable/unwelcoming experience. When I asked questions, they all just watched me.
Morgan Schank
Rating:
1.0
Rented a trailer for a day. You get 24 hours.. dropped it off less than 8 hours of use.. GOT CHARGED FOR AN EXTRA DAY!!! Will never use again. Will never recommend again!!
alex skilinskis
Rating:
4.0
Customer did not leave a comment.
Bethanie Lethbridge
Rating:
2.0
The staff members were very friendly and did the best job that they could. It took 20 minutes to get checked in when there was no line due to either there being issues with the internet or with the company system. The staff members had mentioned that it had been like that most the day and apologized several times for it taking as long as it did. I commend them for their efforts to make the best of a difficult situations as they also mentioned it was far from the only time.
David Eberst
Rating:
5.0
Customer did not leave a comment.
Victoria Spencer
Rating:
5.0
Awesome service
Shenora Ramseur
Rating:
5.0
Customer did not leave a comment.
lloyd broadnax
Rating:
4.0
Customer did not leave a comment.
willam checer
Rating:
5.0
Gas mileage sucks. The cost of the rental and fuel I could have had part shipped
Kevin Markham
Rating:
5.0
The staff was phenomenal. Lisa and Tammy were two of the greatest people. They went over and above for me. Thank you
DEBORAHANNE DUNN
|
First Impressions
Rating:
5.0
Although it was a well used truck it did the job. The staff was great.
DEBORAHANNE DUNN
Rating:
5.0
Everyone there is helpful, friendly, and professional.
Crystal Ross
Rating:
5.0
Very neat and clean the works are very friendly and helpful deserves a raise
Matthew Knapp
Rating:
5.0
Customer did not leave a comment.
Brian Wolford
Rating:
5.0
Tammy and Dominique were the friendliest most empathetic and professional people I’ve dealt with in years and made my rental easy and quick. They explained everything to me and the equipment was fantastic as were they. I recommend this place to anybody who wants good service and find people who really care the Erie Boulevard location in Syracuse New York is not to be parallel by any other. It is wonderful.
Richard Risman
Rating:
4.0
Customer did not leave a comment.
Debra Robinson
Rating:
5.0
Customer did not leave a comment.
Alejandro Dos Santos
|
Online Move In
Rating:
1.0
Obese fucking bitch owner angry she had to get out of her chair to check-in truck, bitching it wasn’t parked in proper location on her lot - with all the other trucks.May she rot in hell.
Jill Fox
Rating:
3.0
Customer did not leave a comment.
Linda Hooks
Rating:
5.0
Customer did not leave a comment.
Travis Wood
Rating:
5.0
Honestly, this was a seamless process. The owner was extremely friendly and thorough. We were in and out after checking in and when we came back, she was quick to get us to our next destination. Thank you for an easy experience on a challenging day!
Marett Seymour
Rating:
5.0
Tammy is the best! They take care of their customers & make it a pleasure to do business with U-Haul.
DANTEJOSEPH MAGLIOLO
Rating:
5.0
Customer did not leave a comment.
armondo sejo
Rating:
5.0
Customer did not leave a comment.
Jason Howard
Rating:
2.0
Door had damage to it was cold truck did not run that great it was lot and seemed as if I acceleration it pulled
Kache Phillips
Rating:
5.0
Customer did not leave a comment.
alexus foster
|
Overall Experience
Rating:
5.0
Customer service was an extraordinarily helpful woman who helped tremendously. She is smart, accommodating, kind, empathetic, and offered plenty of support and assistance.
Richard Risman
Rating:
5.0
Very easy transaction. Actual cost was lower than expected, Received a credit. Very Pleased.
Jeffrey Andrews
Rating:
5.0
Customer did not leave a comment.
Mark Gonya
Rating:
1.0
I was charged for 750 miles on a trip that took at most 200.
Daniel Yaciuk
Rating:
3.0
Customer did not leave a comment.
Pierre Isaya
Rating:
5.0
Customer did not leave a comment.
Markita Stone
|
First Impressions
Rating:
2.0
When I got truck it was not on full. I went back to tell the agent, she said she made an adjustment. Look at receipt and there was no adjustment. Won’t return there no more
Benjamin Hackett
Rating:
3.0
Customer did not leave a comment.
Joel Graves
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Geraldine Lopez-Chaparro
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
James Singletery
Rating:
5.0
Customer did not leave a comment.
Jose Bottari
|
First Impressions
Rating:
5.0
Tammy, the front desk gal is very friendly and helpful with great suggestions.
maureen morgan
Rating:
4.0
Was clean as could be in sloppy winter conditions. Engine oil needed changing as per message on dash. Back window could have been cleaned, there was no visibility there
Jim Shivers
Rating:
5.0
This rental went as expected, but the one a week before, no.
Returning the truck, I refilled the fuel to the checkout level; even returning to the cashier to put in an additional $5 over the $12 to make sure it was a smidgen above the checkout level. I had noticed that the truck seemed to be consuming fuel excessively on the way to the move site...
From the gas station (little over a mile) back to the return I could see the Guage moving. When I dropped it off it was now a smidgen below the checkout level. I was charged an additional $19 .so I ended up paying $36 to go 38 total miles driven.
I discussed it with management and after much back and forth and reviewing mileage and records, was refunded the $19.
I know now to follow all checkout protocols, making sure any problems with the truck are gone over before leaving, and keep gas receipts and mile
Larry Lott
Rating:
4.0
Van had noted problems that location was aware of and should have been rectified before renting. Pick up and return went smoothly and owner was responsive.
William Eastman
Rating:
3.0
Web site allowed me to reserve a van for a one way trip. Vans are not available for one way trips. Desk person sent me to another location for a box truck. The available truck was filthy and had bald tires. I called Uhaul 800 and was sent back to the original location for a box truck...jeez! Rented truck had transmission issues, but I made it to the destination safely.
william cadmus
Rating:
3.0
Customer did not leave a comment.
MARICELA ORNELAS
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Shaileen Swan
Rating:
5.0
Staff was incredibly courteous and professional, got me into my rental quickly
Caitlin Cafiero
Rating:
5.0
Customer did not leave a comment.
kenniqua washington
Rating:
5.0
The "Check Engine" light was on... Had me Concerned...
RUTHENER CARTER
Rating:
5.0
Customer did not leave a comment.
Jason Walcker
Rating:
1.0
Got a filthy truck.
Aaron Gunther
Rating:
5.0
Customer did not leave a comment.
jerome dexter
Rating:
5.0
Check engine light on.
Donald Hunt
Rating:
4.0
With one elevator it can be very slow at times
Anthony Barringer
|
Overall Experience
Rating:
3.0
Have more than one staff at counter
Willie Elliott
Rating:
5.0
Customer did not leave a comment.
Madeline Calderon
Rating:
3.0
Customer did not leave a comment.
Lisa Love
Rating:
5.0
Customer did not leave a comment.
Jamesha Leonard
Rating:
5.0
Customer did not leave a comment.
Christina Cagnina
Rating:
4.0
Customer did not leave a comment.
todd pulver
Rating:
4.0
Customer did not leave a comment.
shaquillah Hordge
Rating:
5.0
Customer did not leave a comment.
Devon Beazer
Rating:
5.0
Friendly and courteous staff
glen hammitt
Rating:
5.0
Customer did not leave a comment.
Karen Acevedo
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Karen Farnett
Rating:
3.0
Customer did not leave a comment.
Clifford Scott
Rating:
5.0
Excellent customer service was provided to me and I am very satisfied.
Willy Elkison
Rating:
3.0
Customer did not leave a comment.
Matthew Nicholas
Rating:
5.0
Customer did not leave a comment.
Niara Scott-Jackson
Rating:
4.0
All the people that I interacted with were extremely nice and very helpful.
John Connelly
Rating:
5.0
Customer did not leave a comment.
DANIEL BOCK
Rating:
5.0
People there are great.
JUDITH CHAUSSE
Rating:
5.0
Customer did not leave a comment.
John Feyerabend
Rating:
5.0
Customer did not leave a comment.
Betty Jackson
Rating:
5.0
Customer did not leave a comment.
Terrol Davis
Rating:
5.0
Customer did not leave a comment.
Brenda McKenzie
Rating:
5.0
Customer did not leave a comment.
Pogual Grant
|
Overall Experience
Rating:
5.0
Nice atmosphere… very and sufficiently staffed
Kathrine McCann
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Theresa Fjermedal
Rating:
3.0
How long it take to wait for your money back on debt or credit card
Johnny Wright
Rating:
5.0
I would have liked to be able to extend my rental instead of having to rent again the next day.
Lynne McCormick
Rating:
5.0
Customer did not leave a comment.
Lynne McCormick
Rating:
5.0
Nothing
Adrian Green
Rating:
5.0
I can't think of anything. You all have covered all the bases!
Larry Lott
Rating:
5.0
Customer did not leave a comment.
JOHN KELLY
Rating:
5.0
Customer did not leave a comment.
sharon brennan
Rating:
5.0
Customer did not leave a comment.
donna witset
|
First Impressions
Rating:
5.0
None
Timothy Kirkland
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
yvonne wilson
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Mark Jackson Sr
|
Overall Experience
Rating:
4.0
The service elevator should be available if the facility is open. Thank you
Bradley Stelter
|
First Impressions
Rating:
5.0
Professional Staff
Pogual Grant
|
First Impressions
Rating:
5.0
Tammy Wilbur went over and beyond being of assistance and making my long-distance experience very good. I will definitely use their facility again and recommend it to everyone.
roxanne farnham
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
tomaris pease
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Thomas Brown
|
Overall Experience
Rating:
1.0
Too much hassle and due to no fault of my own l managed to lose money.
melburn mcclain
|
First Impressions
Rating:
1.0
Very poor service!
termaine davis
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Luwam Ghebremicael
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Andrew Rosenberg
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
LAWRENCE FRATIS
|
Overall Experience
Rating:
3.0
The elevator needs an operator so that we do not have to wait while some is using the elevator and has it stopped on a high floor.
ROHIT SALDANHA
|
Overall Experience
Rating:
2.0
The manager would not save my autopay information. She charged me three times for late fees because of mistakes on her end. We set up autopay at the beginning and twice more. We had to sit on hold with uhaul support for hours every time to contest the late fees. $15/90+ was waived. Absolutely frustrating. Do not recommend storing at this location.
Andrew Colosimo
|
Overall Experience
Rating:
2.0
The only reason I used this facility is due to its close proximity to student housing for my daughter. There is another U-Haul about 8 minutes away that I would give 5 stars. This facility location was 2 minutes away
The website DOES NOT mention that the only ONE elevator is closed at 6pm and on weekends earlier. So I found out the hard way that I had to climb up 3 flights on narrow wooden staircases with boxes. Plus the elevator is a manual and requires lifting gates and turning a lever to go up and down. Elevator from the 30’s. And if the elevator is being used on the upper floor then you have to wait until it comes down by the operator or you can try asking for assistance from the office. Well good luck with that. I asked and had to find the elevator by myself. The owner and staff know they have a captive audience with students who are less reluctant to complain. I did told them that they should have put everything on the website. Their reply was no reply. I gave it 2 stars because in the end I managed and I didn’t have a heart attack.
david edrich
|
Overall Experience
Rating:
5.0
Moving our son to Syr U. Thanks for the help!
john hollis
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
Ariste Pierre-Paul
|
Overall Experience
Rating:
5.0
This will always be my choice and my friends as well. The service was extremely helpful and available when needed. Thank you to all your staff.
dawn balitz
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Ralph Guatelli
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Victoria Danilich
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
ALICIA MUIRHEAD
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Margueritte Davis
|
Overall Experience
Rating:
5.0
We appreciate the great service from UHaul!
Tammy was most helpful in getting our grandson set up with his storage needs for college!
Thank you for super customer service and satisfaction!
Vicki Asbury
vicki asbury
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
LAUREN HERDZIK
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Victoria Danilich
|
First Impressions
Rating:
2.0
Building look like it was going to fall apart. Unsafe flooring. Having only one freight elevator didn’t make sense.
GRACE OTTEN
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Jackieleen Verdejo
|
Overall Experience
Rating:
2.0
I had several problems and when spoke with supervisor Tammy she was very rude and agreed with employees although she wasn’t there
vaughndisa sanders
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Ayana Mardner
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Dajhana Cueva- Gomez
|
Overall Experience
Rating:
5.0
Great and helpful staff. The ancient elevator is so cool.
Patrick Oliver
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Rahmere Cannady
|
First Impressions
Rating:
5.0
Yes I've had a very great experience very helpful people I can't think of her name but miss lady in the office on Erie boulevard at midtown storage she is the greatest it's very helpful knows my knows me when I call her she knows that's me when she sees my number and it's just been a wonderful overall experience
Tracy Cotton
|
First Impressions
Rating:
1.0
Customer did not leave a comment.
Sianna Watts
|
Overall Experience
Rating:
3.0
No comment
JACKIE SMITH
|
Overall Experience
Rating:
2.0
Need elenator for people on higher floors. Stairs are very risky and weak
donald lathrop
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
JOSHUA TORTOLINI
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Rodrigo Carraminana
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Leann Davis
|
Overall Experience
Rating:
4.0
Instructions are very clean to follow and offer different move in methods
shiyun nie
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Tammy Thurston
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Danielle Mathis
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
lakeysha pope
|
First Impressions
Rating:
4.0
Excellent
David Riles
|
Overall Experience
Rating:
5.0
Timmy is the best very professional
desmond chestnut
|
Overall Experience
Rating:
1.0
They really gave me the most inconvenient storage unit 7 feet up when the one underneath was available and they shut the elevators down when I got there. On top of that the floor was so busted up the portable staircase was stuck in the floor. I’ve already spread the word this is not a good place to store your stuff..and I’ll continue to preach that to everyone I know.
Eric Collopy
|
First Impressions
Rating:
3.0
Customer did not leave a comment.
nusea green
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
twila downs
|
Overall Experience
Rating:
5.0
The gentleman who helped me was great very helpful
KRISTY GARLAND
|
First Impressions
Rating:
5.0
Friendly , got the job done .
jerome Naylon
|
First Impressions
Rating:
3.0
Our unit was on the 7th floor and poorly lit, damp and freezing. Window out. Drafty. Drywall seperated and falling down in the unit. Entrance and parking was fine. I wouldn't advise fragil or cold sensitive items on the upper floors that have windows out. There is no heat and we paid for climate controlled thinking it was secured from the eliments and dampness.
RAYFORD POINTER
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
ANTHONY BRAYBOY
|
Overall Experience
Rating:
5.0
You truly have angels working at your downtown Syracuse Erie blvd storage location. From the day I placed my things there to the day I retrieved them, your staff were truly amazing. I wish I had names to thank them more personally. It is hard to find caring and compassionate people and that is because they all work at that location. Please reward the staff in it’s entirety. They truly deserve it!
kimberly reed
|
Overall Experience
Rating:
3.0
The storage elevator is very outdated, and carrying your things up and down those stairs are dangerous, I'm surprised no one has been hurt on those stairs.
jeffery brown
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
classi Davis
|
Overall Experience
Rating:
3.0
It's extremely difficult to navigate the elevator. If you are a person with disabilities this location is not the right place for anyone in those conditions to rent from because of the inability to get to where you are going
Marybelle Rivera
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
Shaqaya Carter
|
Overall Experience
Rating:
5.0
Manager Tammy was very friendly, helpful, and accommodating. We would definitely return for any storage or moving supply needs!
emily sanderson
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
MARIA MENDEZ
|
Overall Experience
Rating:
5.0
I do appreciate the time to move things in before the this month is up.
elizabeth hanson
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
dale payne
|
Overall Experience
Rating:
1.0
Not only did they charge me for a month of storage when I moved out 2 weeks prior, (even though they processed a refund) it was extremely inconvenient to my Christmas shopping for my daughter.
But before this happened, I rented a truck and was charged for 3 days when I only used it for 2. And then charged twice and only refunded $30. I will never use this location again in my life and maybe won’t even use uhaul for rental. Two bad experiences in a 2 month span did it for me.
ELORA PISCITELL
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Daniel Smith
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
derrick gunther
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
MASON CARLSON
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Ladanijirah Lightner
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
ELORA PISCITELL
|
First Impressions
Rating:
1.0
Customer did not leave a comment.
jeannie cyril
|
Overall Experience
Rating:
1.0
Customer did not leave a comment.
Ariana Berdon
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
RAINA RICE
|
Overall Experience
Rating:
4.0
I think Uhaul should add more elevators.
Ma Shizhan
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
benjamin fritz
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Bryan Archambault
|
Overall Experience
Rating:
3.0
Lots of bugs in storage unit but overall the staff was very helpful and friendly
Angelina Torres
|
Overall Experience
Rating:
5.0
great
yue guo
|
Overall Experience
Rating:
5.0
When I got back with the cargo van they came out and I told them I was nervous on backing it up in the cargo area one of the cashiers backed it into the cargo bay I told him thanks he told me don't mention it they were amazing
Anthony Baker
|
First Impressions
Rating:
3.0
Customer did not leave a comment.
samatha cavalier
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Robert Ward
|
Overall Experience
Rating:
1.0
My experience was terrible and I wanted to cancel my storage reservation but was told they don’t do refunds.
Johanna Bermudez
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Anika McEvans
|
Overall Experience
Rating:
5.0
Tammy was VERY helpful with information as we prepared to…and moved items (finally) into our home! She was polite, and gracious with suggestions about logistics and helping us coordinate! As a member of the Syracuse University community and a retired person of the University I will recommend your facility!!! Bravo! We’ll done! Thank you! Regards, The Parks Family
STEPHANIE PARKS
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Robert Ward
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
DAVID WASSERMAN
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
raheem katura
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Oscar Gilliam
|
Overall Experience
Rating:
5.0
The attendant was friendly helpful and efficient. She made multi task look easy! Thank you, again!
Elena Bellamy
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
channie peet
|
First Impressions
Rating:
4.0
The staff member I dealt with gave me bad attitude!
Overall..Everything else was above average.
mineasha freeman
|
First Impressions
Rating:
5.0
Great service!
davante alexis
|
Overall Experience
Rating:
1.0
This storage place is horrible!! They don’t help the customers at all. In fact they were rude to me and my family. The elevator broke, had to wait 4.5 hours for it to be fixed. When it was finally fixed, the workers neglected to tell us it was fixed, the workers also neglected to tell other customers that we have been waiting all day long for the elevator to be fixed. If the workers weren’t so rude and disrespectful I would’ve given a better review. HIRE better UHAUL.
AMBERLYNN FLANIGHAN
|
Overall Experience
Rating:
3.0
Everyone was polite and friendly
Philemon Everson
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
carolyn Jones
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
LASHONNAC BAKER
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
donald allen
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Gwenique Blake
|
Overall Experience
Rating:
5.0
Needed to change hacked Visa card about every 18 months. Wish I wouldn't get charged a late fee when this happens.
RAYFORD POINTER
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
thomas preaster
|
Overall Experience
Rating:
3.0
The unit that I placed my things in had a tar like substance on the floor. I have to go to Home Depot and buy a big piece of plastic to cover the whole floor with. Tammy is always nice and is a great manager.
Karmesha Haynes
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
tonya kent
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
walta williams
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Cathy Joan Nicles DeArtemis
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
walta williams
|
First Impressions
Rating:
3.0
Customer did not leave a comment.
emma owens
|
Overall Experience
Rating:
5.0
Was a good place.
Havilah Sutherland
|
Overall Experience
Rating:
4.0
I like this storage facility. It's such a creative old building turned into storage. My unit was clean. I didn't have any problems with my unit. My biggest frustration was the building only had one freight elevator. My unit was on the 6th floor. If someone was moving in/out, you literally had to wait for them to unload/load a whole moving truck before you could use the elevator. I guess if you have small items, you could use the stairs and not wait for the elevator but with my unit being on the 6th floor, that was not about about happen.
This building isn't extremely busy so if you don't have time restraints, then only having 1 freight elevator isn't that big of a deal. I rented the unit just under 4 weeks because I had to stay in a hotel while waiting for my apartment to get ready. On 2 occasions I had to come back to access my unit because someone was moving in/out.
Overall I liked the storage facility and would recommend.
Marjorie Wall
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Benjamin Scheibel
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Joetta Holloman
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Deborah HOUSLEY-PREASTER
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
David Wasserman
|
Overall Experience
Rating:
5.0
Excellent service! We really appreciate it!! Thanks for everything!
Cristina Nivar
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Brian Evans
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
wayne bohenek
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Curtis Snyder
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Jerry Grant
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Sarah Mckinnon
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
eduardo kreimerman
|
Overall Experience
Rating:
4.0
A pigeon entered into my unit, pigeon waste on my contents. Pigeon was found dead on floor of my unit when emptying out to move to townhome.
gary kubber
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
frankie quarles
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
teshawn chamblee
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Shantese Jones
|
Overall Experience
Rating:
2.0
Place needs remodeling very old wood. elevator need to be look at elevator got stuck on 7th floor had to walk down to street level return the next day elevator still down I think that is the worst one uhaul has when it comes to storage
TELESAA SMITH
|
First Impressions
Rating:
5.0
The Uhaul corporate web site fails to show this location. A phone call to Uhaul national reservations agent returned the false statement that this location is no longer in business. Please fix this!
James Vermillion
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
eduardo kreimerman
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Terry Testa
|
Overall Experience
Rating:
2.0
It took a long time to process the reservation. I had one that got cancelled because I showed up a day later than my start date. Then I was placed in a unit that requires the portable staircase, which is not what I wanted. However, since it took over an hour to get to the unit because of the short staffed office I was not about to re-do the reservation.
Wendy Walther
|
First Impressions
Rating:
2.0
They need to train new employees better before having them on their own. New guy put MY storage unit under my moms name when my mom was only supposed to be 1/3 contact person they require for unit. My mom was emailed my bill information and sent letters and I didn’t get anything when it’s my unit. Until, I called and complained that they had it messed up. Also, they never pick up the phone or give you a call back when call center sends them a message to do so.
ASIA SANDY NERO
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
David Wasserman
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Cristina Nivar
|
First Impressions
Rating:
3.0
Customer did not leave a comment.
Judith Padilla
|
First Impressions
Rating:
3.0
It was fine. Pretty annoying that I reserved a 5x5x10 unit just to show up and for one to not be available.
Audrey Liebhaber
|
First Impressions
Rating:
5.0
Tammy is super nice and very helpful
tonya kent
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
MIchael Gonzales
|
Overall Experience
Rating:
4.0
Thanx!
willie jones
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
VINCENT PELLICORE
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Oscar Gilliam
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Donald Comes
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
eileen merritt
|
Overall Experience
Rating:
3.0
The elevator in the building is a huge inconvenience and birds pooped all over my belonging while stored
Tamika Robinson
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Kayla Tomlin
|
Overall Experience
Rating:
2.0
Staff not helpful and rude at times
Sarah Khauka
|
Overall Experience
Rating:
4.0
Sketchy location and building but they were accommodating
justin fowler
|
Overall Experience
Rating:
4.0
the staff was very rude included the manager. Not very helpful at all! I will not be recommending this U-Haul place to anybody after my experience there!!
ERNEST E MARSHALL
|
Overall Experience
Rating:
5.0
Your employee Tammy was excellent and went above and beyond to help me in my move. I thank her for all of the support she gave me
geraldine ortega
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
kimberly hill
|
Overall Experience
Rating:
5.0
The U-Haul Midtown office was closed. Went to the Carrier circle just a mile away. The agent behind the counter was very helpful, and another agent was a big help in unloading my U-Haul van. Great experience! Thank you.
Robert Boudreau
|
First Impressions
Rating:
5.0
MOVING MY MOM'S ITEMS FROM ONE UNIT TO ANOTHER , I THOUGHT WOULD BE UPSETTING AND DIFFICULT, BUT THE
ASSISTANCE AND LENIENCY GIVEN TO ME BY THE U-HAUL STAFF
MADE THE TRANSITION EASY AND LESS TRAUMATIC.
THANK YOU...Paulette Tisdell
PAULETTE TISDELL
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Tania Sosiak
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Michael Liotta
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
IRENE GOLUB
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Belle Newbold
|
First Impressions
Rating:
5.0
Tammy (manager), Mark(manager), Jerome (moving crew chief) , and the moving crew were great. The crew moved some awkward/heavy but delicate furniture from an existing unit to a new one to allow for proposed renovations. The scheduling/ coordination was seamless and prompt. Everyone was pleasant and helpful. Many thanks to all. (My only suggestion is that the crew wear masks.)
wendy van der bogart
|
First Impressions
Rating:
2.0
Been unhappy since day one I explained I’d be moving out on 4/5 my bill was due 4/2 I was still charged a whole month in top of a late fee I feel that was a little excessive. I’m glad I’m done with this company will tell everyone I know not to do business here
Jamille Davis
|
Overall Experience
Rating:
1.0
the guy was rude and did not know what he was doing
arianna medina
|
First Impressions
Rating:
5.0
I really was expecting to pay a lot but I was surprised when the lady that work there explain to me the written the truck I get the first month to rent a storage room for free.
james butts
|
First Impressions
Rating:
4.0
G
Ikenya Chambers
|
Overall Experience
Rating:
5.0
No comment
Adriene Conrad
|
Overall Experience
Rating:
2.0
I regret not shopping around before placing my belongings in storage. There are ground level units which can be accessed 24/7 elsewhere. This is a very old warehouse with only one elevator.
BELINDA RESTOR
|
Overall Experience
Rating:
2.0
Decided to carry my items down 3 flights of stairs in 4 trips. Large U haul truck was "using" the elevator but never saw anything move during my hour of carrying my items downstairs.
Mark Gillette
|
Overall Experience
Rating:
5.0
Great service!
Dejah Johnson
|
Overall Experience
Rating:
5.0
This facility met all our needs. Convenient location.
Matthew goodwine
|
Overall Experience
Rating:
5.0
Everything was good but you only have one elevator in the storage area and it’s obsolete , if you have three people trying to use it it creates issues. You need more updated elevators and more than 1
nelson gomez
|
Overall Experience
Rating:
2.0
Staff was very under trained..
David Castle
|
Overall Experience
Rating:
4.0
I really enjoyed my experience
SANDRA THOMPSON
|
First Impressions
Rating:
5.0
Truly they were and are a blessing. Thank God for there services.
Steven Glen
|
Overall Experience
Rating:
5.0
I really appreciate having your locker storage you are the best 100 excellent
arnest collier
|
Overall Experience
Rating:
1.0
I waited 2 hours to access the only elevator access on site. The staff allowed one group to access the only elevator for a full two hours.
Madeleine Cohen
|
First Impressions
Rating:
5.0
Staff was so nice and very knowledgable.
Ingrid Cox
|
First Impressions
Rating:
3.0
The manager was not much helpful.
SHIULI MAHMUD
|
Overall Experience
Rating:
5.0
Great customer service at 740 e Erie blvd
JOSE VEGA
|
Overall Experience
Rating:
4.0
Staff helful at alltimes
marcus jabari lane
|
Overall Experience
Rating:
3.0
The unit is clean. We had a difficult time understanding how to get into the building and using the elevator was a real education. All in all your prices are competitive with other storage units.
alyce steeprock
|
First Impressions
Rating:
5.0
Only one time that I couldn't get a cart and elevator. Staff was always alert and friendly.
ALONZO OVERSHOWN
|
Overall Experience
Rating:
5.0
Just great, all needs met no problems or complaints 💯 percent satisfaction
clinton wallace
|
Overall Experience
Rating:
4.0
Great
CHRIS BALFE
|
Overall Experience
Rating:
5.0
Great service.
Sterling Slechta
|
Overall Experience
Rating:
3.0
My unit had bird feathers inside of it when I removed my items. I noticed bird poop on my furniture. I was not aware that birds had access to the storage unit. I would love to have someone contact me.
Natashia Young
|
Overall Experience
Rating:
4.0
Facility is great and clean very friendly staff and I use the location facility all times not just for storage but also for their supplies and trucks.
mellisa pineda
|
Overall Experience
Rating:
2.0
Elevator was broken and took forever to fix. Big inconvenience since I needed the stuff that was in storage, so I had to bring it all down 6 flights of stairs. Not worth the money I paid.
S. Vivian Conley
|
Overall Experience
Rating:
3.0
When I went to retrieve my item and close my account, I was told about a card I needed to access my space. I was never given a card nor was a card ever mentioned and I got serious attitude it.
kellen williams
|
Overall Experience
Rating:
4.0
The staff where every helpful
Douglas Watson
|
Overall Experience
Rating:
2.0
The elevator was unavailable when I moved in so I was forced to carry a dozen large items up 6 flights of stairs. Upon moving out, the elevator was broken so I had to carry all my stuff down.
Michael Ryan
|
Overall Experience
Rating:
1.0
The facility was clean but the freight elevator for me to bring my items to my storage unit was broken when I moved in and out. And I couldn't get assistance to bring my things up to my unit.
Ursula Simmons
|
Overall Experience
Rating:
3.0
The building and elevator are quite old. I heard the elevator was out of service for 3 weekends in a row, and it was down for 3 of the 4 days I was there
David Mosier
|
Overall Experience
Rating:
3.0
Several staff members were rude and not helpful.
Elevator was out of service for days. Staff could not provide any further information as to when it would be fixed and how to remove my items.
Nicole Stallings Blanche
|
Overall Experience
Rating:
1.0
Terrible service
anthony white
|
Overall Experience
Rating:
4.0
I didn't need the storage for the whole month, I felt I should have received at least half my money back. That was wondering the only issue. I have patronized this U-haul sight several times.
laticia Seymour
|
Overall Experience
Rating:
4.0
The staff was very helpful and friendly.
EDITH PERRY
|
Overall Experience
Rating:
3.0
I had to use the stairs and thats the only problem being in my 70's it was hard.
maria garcia
|
Overall Experience
Rating:
3.0
your office should be accessible to people in wheelchairs