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RICHARD G.Customer Reviews for U-Haul Moving & Storage of Moncton
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The pickup process was pretty Involved to get to the point of getting the code. And the metric to imperial converting wasn't correct either, I changed the amount to 50km and it converted that to 19 miles.
John S.The rep came right out and greeted me just when I stepped out of truck. Right away squared off the truck and cleared me...fast and furious!
NICK H.Check engine light was on Gasoline engine which cost me a tremendous amount of money in fuel Big vibration between 100 and 110 km/h Was supposed to be reimbursed the blanket that I dod not take, still waiting for that refund. When a truck is scheduled to do a long trip it should be diesel
Fabien B.No issues. It was an easy experience
Arthur M.The employee who assisted me was actually super kind and sweet and so nice, and he made a hard moving experience mentally a little bit easier.
Krystal D.Les assistances en ligne n'ont pas trouvé de solution à mon problème
Okou K.Awesome service!
Peter W.Can't think of anything as my experience was excellent
Frank K.Great , many thanks well done
Paul H.All good.
Heather V.Very helpful and professional
Ian M.Fix tie downs
Corey C.Prompt receipts from Dropbox returns
Ian H.This was the second weekend in a row where Uhaul did not set up my mobile pickup so when I went to get the truck there was no truck set aside for me. Not sure what's going on but I'd be very wary of using a mobile pickup.
MIRKO C.The cab of the truck smelled like weed and tobacco. I had to leave the window open the entire time.
Erin L.Very pleasant and professional
Jesse R.Be correct with the mileage.
Ahina A.This was my 2nd or 3rd hitch from this store. Great service and staff.
Jeff M.Personnel were nothing short of entirely awesome!!!!
Patsy R.Service was fine even if I have to wait a little bit. My only complain was the truck milage. I drove the ford transit for 54 km mostly on Highway and have to fill the tank with 16 L. Either the ford transit milage is outrageous or most likely the previous customer have not fill completely the tank when he has returned the truck. The employee hear my complaint but could not do anything about it.
Olivier C.Really like the staff at this location, very knowledgable, calm, friendly and customer oriented.
Chris M.All was good. People at the front desk were helpful. Vehicle was in great shape and clean as a work truck can be. Will be back to this location in the future.
Mathew H.The floor latches were absent from the trailer, so I was unable to tie down the new pre-hung door as intended. This resulted in delays with securing my delivery
Peter W.The employee was super friendly, helpful, courteous and efficient
Jason J.Person didnt completed the return, i had to call to have them conpleted it Same person when pickup didnt check if light was working had to do it myself
Patrick L.Always friendly and helpful. You guys rock. Keep it up !
margaret C.Keep up the good work.
Edward K.Great job
Adelard D.Thanks!!!
Makan C.Counter personnel efficient and friendly. Loaders and unloaders fantastic. Keep it up.
Keith F.had no issues other than I showed up at the wrong location,
Scott T.Vehicle was not available so I was sent to another location. Then I was told I couldn't have the rental unless I had it returned by 230. So I had to pay for a full days rental and could only use it for 4 hours
Justin M.Great service. Very friendly. Extremely accommodating
Scott S.Manager was rude and called me a liar on the phone then hung up. I have pictures before and after with a video complete walk around so there would be no dispute. He still claimed that the fuel was not put in truck and that it wasn't reserved on the website. So they charged us for fuel and would not honour their policy about $50 if they didn't have the reserved unit as well as charging us for a bigger truck even though it was their mistake. Wonderful customer service when the manager hangs up on your ear. Good job those calls are being recorded for quality purposes.
Toby T.Maybe have the 5X8 trailer instead of only 6x12 but they did charge me the same price as the smaller one.
Patricia L.Staff were friendly professional and helpful
Darlene J.The customer service guy was really great. Friendly and outgoing. Easy process to get the truck and drop off as well!
Jennifer J.Staff where great. Would definitely use them again
natasha H.Very good service very friendly and helpful
Matthew A.The staff here are rude and incompetent of customer service. Not answering the phone, gave me a piece of shit truck I tried calling with an issue and was ignored and hung up on fuck this company,not answering the phone ended up costing me $400 extra dollars like hell. I want some money back for this bullshit. That truck would not pass inspection. And I'll be reporting this to the DOT unsafe vehicles is a huge red flag
chris A.Great service
David T.Of my 35 years of using U-Haul for my moves this has been the only and the worst experience dealing with staff at that location. I was yelled that cursed that and pushed unacceptable and I will never use this place again I will never recommend it to anybody.
Hermel L.Friendly, fast and easy service. Thank you.
Francois Pierre D.Vehicle was clean but needed servicing including 4% oil only! Stabilization and another warning was showing up. Tires were quite worn. Good customer service though, in store and call centre.
Sylvie P.I like the quick service to pick up and drop of the trailer.
Harold M.At times it can get busy but truly U haul has the best equipment for the price. I highly recommend them. I would not hesitate to use them again.
TIM T.Make sure when you get a reservation booked for a customer you get a truck for them. I had so bad experience with U-Haul. I got a call from U-Haul less than 20 hours my pick up time and said I cannot get the U-Haul truck from Saint john. They offered me to get a truck from Moncton where I was initially moving which was 150 Km far from my home. They charged me for more mileage and I had to pay more GAS too. It was so horrible experience with U-Haul and no one was ready to take responsibility and help all they kept on saying we don't have any truck we don't have any truck. Very bad poor customer service .
KAUMIL VINODBHAI P.Always good service, trucks are clean and storage area is bright and easy to get into
Tyson A.i would say nothing because everything was perfect!
Henri P.Unfortunately, I booked the movers and paid via the UHAUL site. WHen the movers didn't show up, UHAUL workers were not helpful and didn't take any measures to ensure my refund.
Tina S.The service we got from the person working on Saturday September 23 was excellent. Very friendly and efficient would definitely use this location again. We had the same person rent us a uhaul on September 16th excellent service. Very happy with this interaction and location.
David M.The gentleman who checked me in and out was very friendly and personable. I would look forward to dealing with him again next time Q103 needs a U-Haul.
John R.Some clearance light were out on trailer I rented… definitely a wire problem… attendant that hooked me up is aware and I think problem should be corrected… stop hacking the wire harness and fix wires properly
REID BENNETT D.They provide great customer service. Staff are friendly and help you out. I would recommend their business to our family and friends.
Gilbert I. | Overall ExperienceYou have the best staff of any uhaul I've ever used
colin T. | Overall ExperienceThe storage unit area was very clean and easy to access. Spencer and Dwayne from the Moncton Main St facility were very helpful and a pleasure to deal with. The customer services was amazing.
Paul C. | Overall ExperienceAmazing service from your team, especially Glen who was very helpful and made moving less stressful. Thanks very much to the UHAUL team.
Paul C. | First ImpressionsAll of the staff at the Main Street location were friendly, competent, and eager to help with anything I needed.
Charles A. | Overall ExperienceThe staff here are always friendly and welcoming and the manager Tyler is very helpful and accommodating. I would definitely recommend this location!
Adam P. | Overall ExperienceStaff sort helpful and knowledgeable
Alfred G. | Overall ExperienceThe staff was extremely friendly and very accommodating.
sonya H. | First ImpressionsEasy to use, and very friendly and helpful staff!
Mackenzie R. | First ImpressionsExcellent service. It took extra effort to arrange what I had to do. All the staff were incredibly helpful - going above and beyond would be an understatement. I was very impressed. Thanks everyone!
KATIE Y. | Overall ExperienceGreat service! Thank you!
bradley w. | Overall ExperienceExecellent service provided in Moncton. I am very happy!
bradley w. | First ImpressionsThe agent was extremely helpful and showed me what was available for storage units. The whole process was done in under 10 minutes. She was extremely helpful, pleasant, knowledgeable and cheerful.
Jason S. | First ImpressionsThe staff made all the difference thanks
Marie-france l. | First ImpressionsAll round good experience with a special thank you for the excellent customer service provided.
DON C. | Overall ExperienceGreat customer service.
Brett G. | First ImpressionsExcellent service by extremely friendly staff. Would recommend Uhaul to anyone !!! Keep up the great work! !!
Nicole L. | First ImpressionsExcellent and friendly staff.
Nicole L. | Overall Experience