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Kyle GCustomer Reviews for U-Haul Moving & Storage of Montgomery
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I have a double unit there already, but on Sat I needed 1 more, but the 1unit they provided was too small. I called Uhaul and they gave me with the next size up. But when I looked at my credit card statement today I had a charge on my Visa and on my Discover, so I called the store mgr explained the situation to him. He said he would take a look into and as long as I only had the 2 units, he would credit me, sure enough I was credited.Immediately.
Tammy C | Online Move InGreat work!
Jeremy B | First ImpressionsJeff was very professional and he knew his job. I wold be glad to recommend him to anyone. Thank you Jeff and keep up the good work.
Stephanie H | First ImpressionsI’m new to U-Haul, so we shall see.
David S | Online Move InFirst time to rent a unit and it was a snap. Ariel at the premises was extremely helpful.
Barbara B | Online Move InI especially feel your donation area to be a sign of respect and honesty. Other storage facilities give you no way to giveaway things that you don’t need after your storage rental agreement is completed. This traps some people and is not good business. Thank you for being a good hearted business in the community.
Eric G | Overall ExperienceService was exceptional
Alex H | Online Move InProfessional caring staff
mary r | First ImpressionsAriel made everything easy for this first time space renter. She is wonderful!!! She answered all my questions, was always cheerful and friendly. I hope UHaul recognizes what a truly valuable employee they have in Ariel. Most appreciated. Thank you Ariel!
Judy M | Overall ExperienceThe first two years I rented space the floors and areas were always clean. In the past year the floors look like they need cleaning anytime I was there. Also the dumping sharing area was always full and messy. One area inside smelled badly of body Oder this past 2 days I was emptying my unit.
Cheryl L | Overall ExperienceGreat service,
MENLAIDY D | First ImpressionsSigning up was very efficient and easy with a fair amount of great customer service
Eric C | First ImpressionsStaff is friendly, courteous, and very helpful.
CYNTHIA B | First ImpressionsThe staff member that helped me check in was friendly and helpful. However, Amador (Tito) was the most helpful person on site. He went out of his way to greet me when the check-in staff was occupied. (This is very reassuring in any setting- just saying hello, be with you shortly!) Tito helped me get a lock that was missing from my unit, fixed the hitch on my vehicle that was situated too low, and even helped me with unloading in addition to tips for maximizing space in the storage unit. He also met me to return my trailer. He is proactive, goes above and beyond, and he is the reason for my five star rating.
Chelsie H | First ImpressionsVery Clean, Well Lit, Very Professional
Sheila J | First ImpressionsAll but the truck rental was good!
Vernon C | Overall ExperienceYou are first among equals
Ismail O | Overall ExperienceOur overall experience with UHaul was positive. The reason why we cancelled our storage unit was we wanted a larger unit, but there were none available.
Howard W | Overall ExperienceVery helpful
Sandra G | First ImpressionsIt should be a bathroom on both sides
RONNIE J | First Impressionsset up online was very easy. moving out was very easy! always well organized in the store and in the storage area. very easy but secured access. THANK YOU UHAUL!!!
Crystella V | Overall ExperienceI just wish they had more of the bigger 10X15 units available. Other than that wonderful experience.
Michael W | Overall ExperienceGreat
BRADY F | First ImpressionsVery helpful!
Edward d | Overall ExperienceUnits were poorly maintained, mouse droppings were everywhere. Prices are extremely high for such limited access hours.
Jeffery C | Overall ExperienceOnly issue, phones are very often continuesly forward to answering service during open business hours. Never a return call when message left for call back.
tj w | Overall ExperienceI use a cane when walking I was given a space by the front of the storage area very convenient. Thanks.
Richard V | First ImpressionsVery disappointed in the staff. Always a less than pleasant experience. In the last few days I was in your facility numerous times to buy supplies and rent a van to move and then rent a storage unit. I was waited on by multiple people. Every time the attitude was as if they were being bothered to help customers. The most disturbing experience was yesterday (Saturday, June 3rd) around 11AM. There was a line of 4 people waiting in line inside at the counter. There was a younger gentleman with spiky messy hair waiting on us. He was wearing his sunglasses indoors and mid transaction of the person in front of me he said, “I’ll be back, im going to the restroom. He slowly walked away to the restroom and didn't come back for over 5 mins. The other customers and i were left there wondering what was going on. When he finally returned, he seemed a little out of it. I cant be sure, but im fairly confident he was doing some type of drug in the restroom.
Christopher H | First ImpressionsEverything was perfect except whenever I tried calling noone answered the phone. Calls always directed to corporate office.
Susan Z | Overall ExperienceNo complaints everything’s good
luis s | Overall ExperienceStaff was very friendly and helpful
KE W | First ImpressionsI love that Storage clean in the service pretty good
IRMA O | First ImpressionsAlways clean and secure. Staff is friendly and helpful.
William W | Overall ExperienceOutstanding shopping experience. Very satisfied with the Organization and I look forward to using additional U-Haul services.
Efraim A | Online Move InHaving the carts to use at the dock was extremely helpful!
Tracy S | Online Move InOnly problem had was with card readers that would not work and cause my bank to lock me out of account.
Joasph K | First ImpressionsThe employee who assisted me was extremely friendly, kind and extremely knowledgeable! The rates are very competitive and fair!
Paula C | First ImpressionsHad a great experience with this business. Reasonable price and easy access. Friendly staff.
randy j | Overall ExperienceReally amazed about your place! I think it's great!
Janet K | Online Move InThe staff was very helpful. The general manager in particular was very understanding and helpful as well. I would definitely recommend this storage facility to all of my friends and family. Also, if need be in the future I would definitely patronize this business again.
Sharon H | Overall ExperienceI like the facility and card access. The three doors are nice for unloading but one of the doors was not functioning when I was unloading and noticed a number of folks waiting as they could not use that door and has to wait for one of the other two to open up.
Todd L | First ImpressionsThe staff and facility were excellent. It was great not having to use and elevator. It was very convenient to be able to rent a truck at the same location or storage unit resided.
Jane W | Overall ExperienceI'm very satisfied with the associate (Rose) that attended to my needs, such as the size of unit that I needed . She was very informative about the facility, times of entry and access to the unit. And more important to me was the courtesy, attentiveness and professionalism she displayed towards me. Thank you for the great service and awesome employee
CYNTHIA B | First ImpressionsThank You, helpful!
Pat W | First ImpressionsThe storage unit was itself was not cleaned and the lock was not in storage unit, another customer arrived shortly after me and experienced the same issue. However The issue was resolved right away the wait was minimal but this should never have happened
Robert H | First ImpressionsYou need more staff on duty. Usually there was only one person manning the shop.
Jacquelyn P | Overall ExperiencePor no hablar ingles no me entendieron en mi reservacion y me dieron una camioneta mas pequena y no reservaron el almacen que solicite, el sabado 01 de octubre 2022 el servicio fue muy malo para mi, me senti descriminada, me dejaron al final, la senorita se tomo su tiempo hasta que ella deseo terminar de realizar mi solicitud, le grite a mi hijo que fuera mi traductor por telefono ya que llevaba mas de 35 minutos esperando frente a ella y ella muy tranquila hadta que ella quiso con el pretexto de la computadora, yo estaba observando y los dos hombres que estaban en el escritorio me callaron, cuando uno de ellos se nego atenderme antes cuando me toco mi turno en la linea y me rechazo que me atenderia la senorita, la senorita se nego a respetarme el primer mes gratis de almacenamiento como ustedes tienen enfrente como anuncio en la pared, ME INFORMO QUE NO CALIFICABA, SOLO PARA CLIENTES QUE SE MUDAN DE ESTADO, ES ILOGICO Y EN EL ANUNCIO NO DICE LO QUE ELLA ME INFORMO, ME HIZO SENTIR QUE YO ERA UNA ESTUPIDA QUE NO ENTIENDE, NO ME DIO CANDADO DE LA BODEGA, UNA SENORA POR EL INTERFON LE DIJO QUE ME TENIA QUE DAR UNO, TUVE QUE REGRESAR A LA TIENDA POR EL CANDADO DE MAL MODO ME ATENDIO, ME GRITO AFUERA POR TOCAR LA PUERTA PARA QJE MI AMIGO ME ABRIERA, YA QUE SE QUEDO DEL OTRO LADO Y NO TUVIERA QUE CAMINAR MUCHO PARA RODEAR LA BODEGA, USTEDES PUEDEN CLARIFICAR EN LAS CAMARAS EL TIEMPO QUE ME TARDARON FUE MUY MALA EXPERIENCIA PARA MI, POR MI COLOR, CULTURA E IDIOMA EL TRATO HACIA MI FUE PESIMO Y DESCRIMINATORIO Y NO RESPETARON EL PRIMER MES GRATIS, ANTERIORME HACE ANOS UTILICE SUS SERVICIOS Y HABIA SIDO LA EXPERIENCIA MUY HERMOSA Y ME RESPETARON EL MES GRATIS EN LA FRANSWORT Y LA SHEFFER. Aun asi recomendaria a UHAUL con amigos ya que ellos hablan ingles y son de piel clara los tratarian diferente y con cortesia
irma g | First ImpressionsThe customer service is awesome and the U-Haul team at Montgomery location is helpful and friendly
heather j | First ImpressionsVery helpful during a difficult time
Maria S | First ImpressionsAll the workers were very helpful and they articulate the rules very well!
ariana h | Overall ExperienceMy online account never showed my storage space reservation. It showed all my truck rentals though. I couldn't make online payments for the storage for this reason and had to rember to call the associate every month to make the payment over the phone. They could not resolve the online issue for 2 months!
JONNY S | Overall ExperienceJeff,Ethan, Irene were extremely helpful Thank you and your team
rob d | First ImpressionsGreat 👍
MENLAIDY D | First ImpressionsCustomer Service Sucks you never can get a hold to anyone and my storage unit i purchased i was told i had a lock when i got there i didn’t have one I had to go out a buy one .. you .. can not get hold to anyone over phone It’s very inconvenient because no one ever answers the phone is it on the phone for hours especially when is emergency that’s not good
TONDA C | First ImpressionsWas disappionted that I paid for a whole month of storage and moved out only 10 days into the month. I was to by an employee that I could get a refund for the difference then when I went in the store to get the money they said they can't do that. Disapointed I got lied to.
LORIE G | Overall ExperienceA place to put my stuff when I don't have a place to put it. Which is exactly what I want and got.
Ashley B | First ImpressionsOnly problem was the price kept going up
Brittany F | Overall ExperienceFriendly staffs, convenient location and open 24 hours.
Ester P | Overall ExperienceGreat staff and affordable rent
richard s | Overall Experiencespace nice, street location okay, monthly fee increases too frequent.
daniel f | Overall ExperienceIF the app had worked, our experience would have been great. Unfortunately, I spent frustrating time trying to return truck using the app multiple times IF customer service had more people, wait time might be less than 50min. This is unacceptable. Otherwise. Great experience.
Julie G | First ImpressionsAfter my storage unit got broken into . I reached out and was told give it sometime a month later no calls , or replies back . I was told by the manager someone came into my unit three times and that they did take things out of the unit totally over $600 .00 and no reply back or answers . I went back to my unit again and someone again tap the lock and opened it . I called eight times and still no answer or someone trying to assist me
Regina s | Overall ExperienceStaff was very friendly, waiting was an issue each visit, but Customer Service is always key. Rosemary has an awesome personality
sheila s | First ImpressionsMy pods got shipped without me knowing and I got charged for another one when it clearly was uhaul fault the manager never even called me before they shipped it bad service and no one help me kept passing the buck
charles d | Overall ExperienceExcellent
Tomas O | Overall ExperienceLa persona que nos atendió nos dio detalles , alternativas y soluciones . Realmente una agradable experiencia.
yanary l | First ImpressionsGarage door one hasn’t been working properly in some time is the only small issue.
Jenelle B | Overall ExperienceMy first time having a storage unit & it was a terrible experience. First they put a $ as my street address… then not communicating with me on what would happen by this X date if I couldn’t make a payment or fix my situation so I lost everything I know my social security # was in my unit & they’re saying it belongs to whomever the auction buyer was like that’s PERSONAL IDENTIFICATION INFORMATION in which I have to lock now due to this incident. Should communicate a lot more during signing up.
Jazmin R | Overall ExperienceMy unit was dirty when I opened the door, including an oily liquid on the floor in several places. I called the number on the contract and the attendant came right away to mop it, but my expectation was it would be clean. Other than that, it was a great experience.
Lori B | First ImpressionsStaff so helpful and pleasant
NANCY F | First ImpressionsVery reliable and affordable for the unit that’s being rented
WILLIE H | First ImpressionsThank you so much for all of your assistance, whenever needed, during our use of two different storage units. Your staff goes out of their way to make the rental of storage units affordable and easy. The entire facility is clean, well lit, and has been very convenient. Many thanks!
charaine l | Overall ExperienceHad a little problem getting into the garage but overall I can’t complain.
Veronica C | First ImpressionsI have used several different storage facilities and this location by far is the best. If I hadn't moved out of the area I would still gladly be a customer.
Dan F | Overall ExperienceEveryone was so nice! Information was simple and fast :)
Latoya C | First ImpressionsVery clean and secure storage facility, with very helpful staff!
Aurelia S | Overall ExperienceGreat facilities with multiple services. Clean and safe
Jimmy s | Overall ExperienceThe person who helped me was very nice and helpful.
lorie t | First ImpressionsWe rented a couple of storage units and everything was great!
rt b | Overall ExperienceMultiple times I came to load my jeep and the amount of debris and garage the cluttered the floor was ridiculous. 2 flat tires later I not only over paid for a unit but had to replace my tires because of your dirty facility. Within the first 30 days I chose to rent a unit the price went up 15 dollars a month.. way to rob people. Also every time I had to interact with the desk staff there wasn't a mask to be seen. It was like COVID didn't exist to those people who were by the way some of the most unsanitary individuals I have had to interact with.
Liz D | Overall ExperienceUsed their trucks twice and rented a storage unit at the Montgomery IL location. All transactions were professional, efficient and seamless. All employees I interfaced with were helpful and knowledgeable. Trucks were in good condition. I would highly recommend this facility.
LORI B | Overall ExperienceBilling was sent to my ex wife's house and your company doesn't know how her information got on my account we've been divorced for 9 years she was gonna get her attorney to investigate how that happened she said i used her address and i didn't your company did will be in touch soon about this matter
lorraina m | Overall ExperienceI had a great experience with this storage facility
ANNIE g | Overall ExperienceExcellent facility, very pleased with both the facility and the services.
Valerie M | Overall ExperienceOh h she aff it as always friendly and helpful. I was never concerned about safety.3
Kathy S | Overall ExperienceNice and clean associate helped me from start to finish over the phone knew her job and very patient with me
JAMES E | First ImpressionsFacility was clean and convenient. Well lit, and I felt safe unloading my truck. Would highly recommend this facility to everyone. Staff was very helpful and considerate.
LORI B | First ImpressionsI would definitely recommend your facility to my friends.
Sandra G | First Impressionsone of the best kept secretes of the area.. keep up the great work
James C | Overall ExperienceStaff was friendly and very professional.
sharon j | First ImpressionsI am a local crafter and needed my items to stay cool and was recommended the inside storage. It was perfect and clean. I was very pleased.
Evelyn S | Overall ExperienceWhen your trying to take things out of your storage or if your looking for something the lights dont stay on for a good period of time. You have to keep coming out of your unit and stand there till the lights come back on. I had to do that several times till i was done. Kind of a pain.
Amanda B | Overall ExperienceGreat experiences,conveniently located . We were very satisfied and will definitely recommend it to our friends and family. Thanks again for your service and guidance.
Jose T | Overall ExperienceOut of the 3 doors there to unload, one seemed to be always broken.
Brian G | Overall ExperienceGarage doors need to be repaired ASAP
Mike H | Overall ExperienceEveryone was so helpful and good to me. I’ve already been telling people about Uhaul. I will come back if I need to. Thank you for all the wonderful and excellent service w/Jeff, Laura, Rosie, Ethan, Chris, and everyone else involved! You all have truly blessed me and I am grateful! Sincerely, Kathi Turner
kathi t | Overall ExperienceThank you all
GARY M | Overall ExperienceI am not moving so somebody is using my name. I live in Springfield il. So somebody is using my name falsely.
Angela A | First ImpressionsI will definitely recommend it to friends and family. Is conveniently located and very clean.
Jose T | First ImpressionsThe staff were terrific and the move in was smooth. I would definitely recommend this Uhaul in Montgomery, IL
Sally R | First ImpressionsThe service is good
tererista w | First ImpressionsI rented the unit for almost 3 years. Due to Covid-19, we lost an income. Although we made a few late payments, as food and utilities came first, payments were always made. A female made several calls to press us for a payment not made by the due date. She was disrespectful on the phone. Chris was somewhat helpful regarding late payments and penalties, we were still charged a “lean” charge. Every month was paid in full. As mortgage companies and landlords were required by the government to stop penalties for late payments and evictions haulted, U-haul should have taken notes out of that book.
brian c | Overall ExperienceWhen I checked in and was getting all my paperwork done , I accidentally left my wallet on the counter and left , my husband was unloading things into our storage unit and a staff member came out and asked if he was with me and returned my wallet to him !
Tina S | First ImpressionsI will use this facility and reccomend to anyone. The bathrooms are UNBELIEVABLE clean and very nice. Thank you!
ANDREW C | Overall ExperienceMy reservations were completely lost and no one seemed to care, we had to get more storage units to cover what was not reserved and are now paying more, we were overcharged for the truck rental, and again no one seems to care.
Jimmy s | First ImpressionsExceeded expectations but the 2nd employee I met argued with me about a 10x5. He said they didn’t exist. I told him I was told that, he scoffed, and after I pointed out person who told me he asked. Didn’t apologize for being a jerk just said he never knew. Still don’t believe him there were non available.
sam h | First ImpressionsEasy access clean and staff very helpful
Donald Z | Online Move InChris and Jeff and the entire crew treated me great from day one. I would still be there except I am moving to Tennessee. This crew is helping with the rentals and supplies for the move.
herschel l | Overall ExperienceThe contactless reservation and move in process was a breeze and smooth, definitely 5 stars for that. The facility was great and clean and the staff were very helpful. The only downside was the price as they were 10% higher than competitors in the area. I suppose you could look at it as a positive being Uhaul had spaces to rent compared to their competitors.
Christopher C | Online Move InVery clean and easily accessible unit. I was never uncomfortable going into this facility. Well monitored, even after hours. Excellent staff. ALWAYS professional and courteous. I would highly recommend -- reasonable pricing as well.
christine l | Overall ExperienceThe gentleman who enrolled us was very knowledgeable and clear, walking us through every step. The fact that we got the first month free was icing on the cake. we are very pleased with the experience and you folks should be very proud of your training and the people who are staffing your locations.
lance s | First ImpressionsThank you!
Jessica R | First ImpressionsWhen I changed my phon3 number I didn't give it to them. They would call me everyday at least 3 times, even after I told them the first time when I was going to pay. Very harrasing.
KIM J | Overall ExperienceExcellent customer focus every time.. Never any issues and staff is always responsive and courteous. This location is over 45 mins from me but the experience and no hassle makes it worth the distance.
Sharice B | Overall ExperienceMy only situation is the lack of wearing masks as required. There is even a notice on the door upon entering saying that masks are required upon entering. We wore ours why does some of the staff believe that they don't have to wear theirs.
Laura L | First ImpressionsThe Montgomery crew is extremely laid back and helpful with the customers during what is not the easiest of times
chris l | Overall ExperienceVery professional and nice staff Very clean facility
christine l | First ImpressionsThe people were very in help me to select how much space I really need without rush me. Thank to all. Andrew Capigatti
Andrew C | First ImpressionsChris was professional and helpful in my transition to an additional storage unit and relative to renting a truck. I have been with U-Haul for a few years and the service is consistently excellent. Thank you. Lynn W.
lynn w | Overall ExperienceJeff w2as awesome! Easy to work with and he helped me in a time of need! I hope everyone is as great to work with as him there!
Steven Z | First ImpressionsBuying a new house and needed storage to get ready to sell. The Staff was super helpful and the whole move was made a little easier because of our uhaul experience. Renting the trucks and units was so nice. Differently recommending to friends.
John K | Overall ExperienceThe initial details were explained well. When I made my decision, everything else went smoothly.
William W | First ImpressionsEven though over all I had a great experience and has recommended your location. I think the staff could be a little more courteous by acknowledging you when you walk into the store. Otherwise I had a great experience. The storage was well maintained, accessible, secure and met all my needs 24/7.
Robert H | Overall ExperienceSuper nice facility and super easy to rent from start to finish
John K | First ImpressionsThe actual rental process itself was great, but closing my account out was an absolute nightmare. It took 11 phone calls and several emails to get my account closed. The manager basically refused to contact me to discuss the issue. He even went so far as to send me an intent to pre lien my unit when my items were already out of the unit for almost 3 weeks.
Cortney M | Overall ExperienceNice and clean place
Celoie M | Overall ExperienceProfessional, helpful and polite. What more could you want in a customer experience? Hope the facility where we’re going is as competent and nice.
Pete O | Overall ExperienceThis facility has an outstanding staff one of the ladies at work to the front desk I can’t remember her name is absolutely amazing to work with I had a very troubling situation with another location or a transmission I was scheduled to pick up a truck on Friday they failed to answer the phone and the doors are closed called U-Haul rescheduled the reservation for Saturday same situation as Friday and I went back to the location at 1900 Douglas Road and this lady made sure I had a truck for Saturday morning. This facility has an outstanding staff one of the ladies at work so the front desk I can’t remember her name is absolutely amazing to work with I had a very troubling situation with another location Aurora transmission I was scheduled to pick up a truck on Friday they failed to answer the phone in the doors are closed called U-Haul rescheduled the reservation for Saturday same situation is Friday and I went back to the location at 1900 Douglas Rd. initial lady made sure I had a truck for Saturday morning
Robert P | Overall ExperienceWould be helpful if keypad could be blocked from the sun. Very difficult to read.
john g | First ImpressionsVery nice and helpful staff
Mel D | First ImpressionsI only have one BIG issue, when i was waiting for a uhual employee another customer came in without a face mask, i felt threatened and was concerned for my safety. If i were working there at uhaul i would protect my customers and coworkers by no mask no service as this is state law. As this person without a mask got closer i felt unsafe.
Christopher R | First ImpressionsI have a couple of issues. I thought the online process was was smooth and easy until the alarm on my unit went off every time I opened it. I asked some employees about it and they told me the access code I was given via email doesn’t do anything I needed an access card, to which they gave me. Now that I had my access card ( which wasn’t mentioned as part of the online purchase process) I assumed my alarm issues would be solved. Wrong again. The alarm still goes off every time I open my unit. Then I come to find out that my unit has a wiring problem and is crossed up with another unit. So when I check into my unit I am deactivating the alarm for another unit, and some other unit deactivates my alarm. This is very annoying and discomforting. It defeats the purpose of the alarm in the first place. I was also informed that the issue “should be resolved in a few months”. If I hadn’t already filled most of the unit I probably would have canceled due to this issue. On a side note, the employees were very helpful and friendly.
Steven F | Online Move InFirst time I’ve been to a Uhaul so clean organized plus they make the storage so easy to move ur stuff. Love it.
Hector C | First Impressionsvery professinal
anthony v | First ImpressionsExcellent job guys thank you very much
Roy M | Overall ExperienceLoved this U Haul. Very nice and friendly staff. Very clean and safe. I was there several times late at night. My only complaint is I paid for the whole month of April. 234.00 and moved out yesterday and they would not refund me the rest of the month. It was not the facility fault. U-Haul policy.
LOLA K | Overall ExperienceI'm not sure on how to comment after you trying to charge us for a full tank of gas when it was a half tank of gas. That is wrong!!!!
Jesse J | First ImpressionsI liked the inside parking and loading zone. I don’t like paying over $100 a month.
Sarah P | Overall ExperienceThe easy access plus beds for moving made the experience quick and painless.
EJ C | First ImpressionsGreat experience, quick rental and move out easy service!
Jason H | Overall ExperienceGreat job
scott j | First ImpressionsI cannot begin to thank the staff at the Montgomery IL U-Haul site enough, particularly Jeff! Everyone has been so helpful! Thank you for you excellent customer service!
charaine l | First ImpressionsGreatest
marshall j | Overall ExperienceIt took the clerk over 1 hour to complete the paperwork for me to rent a unit. It was an extremely long and time consuming process!! :(
Patricia D | First Impressionsonly down side was when clearing out storage, noticed mouse droppings.
Joshua L | Overall ExperienceN/a
Kristine W | First ImpressionsWe love this place, conveniently located spacious well maintained good people. Always good service. Very happy you came to Montgomery we were one of the first customers and will be back. Fine job!
Dan S | Overall ExperienceFive star approval!
Jim S | First ImpressionsIssues closing accout. Uhaul also mis reserved a truck for me at another facility and i had to rent a separate truck and use more time to complete my move. I will never reccomend using uhaul.
Tyler S | Overall ExperienceOffice staff was not helpful, sometimes even rude. I will select another place in the future.
Robert M | Overall ExperienceGreat service and fast.
Joshua L | First ImpressionsSales person very helpful and knowledgeable!!
mike c | First ImpressionsI rented a 10' foot truck every thing was awesome return was the same.... also rented a storage locker service was great again. Enjoy your employees here friendly and knowledgeable!!!!
Jason H | First ImpressionsStaff at this facility were professional, cordial, and very knowledgeable about anything I asked. I was super pleased and made to feel like a valuable customer. What a pleasant experience!
SCOTT S | First ImpressionsGreat service at this location very happy with the transaction good customer service as well
jared v | First ImpressionsIt was a wonderful and easy experience! Very helpful and quick and easy process!
Anna T | First Impressionsexcellent customer service
Juan H | First ImpressionsThe whole process was smooth! Jemma was very helpful and nice!
Lisa E | Overall ExperienceMade reservations online for truck but did not have truck for me.
SUSAN F | Overall ExperienceAfter a bad experience on the 800 number, the team in Montgomery took great care of me.
Mike G | First ImpressionsMr Smith was very kind and accommodating!
Jennifer K | First ImpressionsVery clean and friendly place. Just wish the access was more convenient. 24 hours access would be nice for people who work second or third shift. Other then that very good place to rent from
Joshua S | Overall ExperienceGreat customer service
crystal s | First ImpressionsJeff and company were great to work with and were very helpful when I had questions or needed help.
Sean F | Overall ExperienceThe best storage facility I have ever used. Easy access, well lit and temperature controlled.
Gerald A | Overall ExperienceMoving is never easy and having to store your belongings is an added step. Everyone at U-Haul facility Montgomery was extremely helpful.
bonita t | Overall Experiencefacility was clean, always felt the building was secure and had access to my storage facility whenever I needed. Absolutely no problems at all.
Kathy J | Overall ExperienceProfessional, accomodating, reasonable...I cannot say enough great things about them! I have renter units and vehicles and supplies. Great staff.
Charlene C | Overall ExperienceVery satisfied with my entire experience.
JoAnn S | Overall Experience200 character limit is not enough to express how infuriating my experience with U-Haul, especially people at this location, was. I’m never recommending this to anyone to save them from this atrocity.
Na Y | Overall ExperienceWill come here again
Ricky J | Overall ExperienceTanks for all
Jesus G | Overall ExperienceIt’s was an extremely pleasant experience from beginning to end. Thank you Jemma for making it comfortable and simple! We will be moving our other unit soon thanks to the experience.
Trevor & | First ImpressionsVery friendly and helpful staff. The facility was clean and well maintained. I didn’t have any trouble accessing the unit. Will definitely use them in the future for storage needs.
latina b | Overall ExperienceVery friendly service.
Rob K | First ImpressionsExcellent so far. Excited about new storage place, no more iced covered doors and snow. Great service, getting truck today and very excited. I will keep you posted. impressed with staff, and options.
Charlene C | First ImpressionsThe only thing keeping me from an excellent rating is the first experience with unloading. One bay was out of service, one was full of huge items and the third was occupied. Otherwise great..
Gerald A | First ImpressionsI know there are a lot of people that come and go but the garage area could use sweeping a little more often.
Lawrence T | Overall Experiencevery nice facility
Patrick B | Overall ExperienceGreat Place! If I ever need storage or rental truck again this will definitely chose this facility. Thank you!
vickie b | Overall ExperienceStaff was amazing! Would rent from again.
Angelo Z | Overall ExperienceDonna was great to work with, she was very accommodating.
Antoinette B | Overall ExperienceThis was the first time in over 30 years I needed to rent a storage room that was temperature controlled. The people were very polite and informative and the area very clean and very well lit.
JoAnn S | ReservationEasy to get to, clean. Staff was amazing! Helpful, informative, and KIND! Will be moving my mom soon from NY & will use again, even though I get a discount from my employee from competitors.
Angelo Z | ReservationAll good! Very friendly staff and very helpful!
connie z | ReservationI am a client from Canada. I had rented a Ubox for my son in Downers Grove, Chicago. I was very pleased with the service provided from the start to finish. I would definitely recommend this facility
Al S | Overall ExperienceCustomer agent was impatient and rude.
MARIA A | Reservationthanks for a welcoming smile, and providing some useful dolly that made unloading the truck and getting things into the storage unit so much easier. I could even help with the bigger items!
elizabeth V | ReservationHorrible customer service, Made us wait 2 hours before they would move containers so they could be emptied, after unable to have them delivered to us, and picked up at a convenient time.
Vicki H | Overall Experiencestaff was very helpful.
Denny E | Overall ExperienceVery friendly and helpful staff.
Melissa M | Overall Experience