Customer did not leave a comment.
Adele R- Illinois IL
- Morton Grove
- 60053
Customer Reviews for U-Haul Moving & Storage of Morton Grove
Services at this Location:
Contact Us
9009 Waukegan RdMorton Grove, IL 60053
Services at this Location:
Office Hours
- Mon-Thur: 7 am–7 pm
- Fri: 7 am–8 pm
- Sat-Sun: 7 am–7 pm
- Free towing inspection
- Propane pay at pump
- 24 hour customer return
- Boat storage
- RV storage
- Vehicle storage
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
- Overall Rating:
- Rating:
- 5.0
Customer did not leave a comment.
Michael A- Rating:
- 5.0
I thought everything was perfect
down P- Rating:
- 5.0
Everything was just fine, I’ve probably rented vehicles and trailers at this location +12 times for the past 4.5 years and they’ve been very consistent with their good service. Thank you
Ronald V- Rating:
- 5.0
Customer did not leave a comment.
Thomas M- Rating:
- 4.0
Customer did not leave a comment.
Arvin B- Rating:
- 5.0
Customer did not leave a comment.
John K- Rating:
- 1.0
The man, I believe his name was Steve, was the one who hooked up the trailer. He was very professional. I returned the trailer after hours, the night I had rented the trailer. It was not due back until the following day. I get a call the following morning from a woman with an lousy attitude and an even worse demeanor, demanding to know when I was bringing the trailer back. I had dropped off the trailer in the dropoff area, not less than 10' from the main entry to the building. Apparently it's my job to do her job. She was not apologetic at all. Her demeanor was entitled and rotten. I have been renting from your facility for nearly 10 years without an incident. I guess you no longer need customers if you can have your people treat your patrons that way.
GLENN S- Rating:
- 5.0
Customer did not leave a comment.
Jan T- Rating:
- 5.0
The clerk who helped me drop off was happy to help even though it was about 7pm
Tony Q- Rating:
- 5.0
Customer did not leave a comment.
Donald W- Rating:
- 5.0
The staff are very professional thankyou great service.
Hao P- Rating:
- 5.0
Customer did not leave a comment.
Bob G- Rating:
- 5.0
Thanks
Leo O- Rating:
- 5.0
Customer did not leave a comment.
Aaron B- Rating:
- 5.0
Customer did not leave a comment.
Nim G- Rating:
- 5.0
Customer did not leave a comment.
Robert C- Rating:
- 5.0
Customer did not leave a comment.
bob k- Rating:
- 5.0
The process was simple and the customer service was great!
Theresa O- Rating:
- 5.0
Great friendly customer service
Darren W- Rating:
- 5.0
Customer did not leave a comment.
CHRISTOPHER D- Rating:
- 5.0
Customer did not leave a comment.
joan s- Rating:
- 5.0
Customer did not leave a comment.
Edward N- Rating:
- 5.0
I want to thank everyone working there as they took care of my needs and I absolutely will be back hopefully not for a while ha Thanks
JOHN F- Rating:
- 5.0
Customer did not leave a comment.
Tom M- Rating:
- 5.0
The service was excellent. No complains at all. I will recommend this company to my family and friends. Thank you again.
joan s- Rating:
- 5.0
Customer did not leave a comment.
Oleg B- Rating:
- 4.0
Staff was welcoming and helpful
Thomas S- Rating:
- 5.0
Thank you so much for your care and fine customer service!!!
Galia M- Rating:
- 5.0
Stephen and john were outstanding. I will always come back at this location. Thank you!!!!
Miko A- Rating:
- 5.0
Customer did not leave a comment.
Robert S- Rating:
- 5.0
Everything is good!! 👍
RAMON L- Rating:
- 2.0
I don’t understand my receipt. I asked at the store for them to charger the rental onto my credit card, which was different than the one that was used at pickup. They only charged part of the rental to my card. My friend put down his card at pickup, and his bank statement shows a charge that I greater than the charge shown on the final receipt. I am confused.
Frank C- Rating:
- 4.0
Customer did not leave a comment.
Nick C- Rating:
- 5.0
Friendly and good service
Joshua S- Rating:
- 5.0
It’s all good. Thank you U Haul!
James W- Rating:
- 5.0
Always love going to this location. Friendly staff whenever you go. Cannot find a reason to complain
Sang K- Rating:
- 4.0
Customer did not leave a comment.
Fernando D- Rating:
- 5.0
John who help us is great guy and provides awesome service. Fast and excellent. Thank you
Ninoslav M- Rating:
- 5.0
Excellent service from Cassie and Steve the GM.
OSCAR R- Rating:
- 5.0
Great employees . Very helpful and courteous!
Daniel W- Rating:
- 3.0
There is not enough staffing
Heather N- Rating:
- 5.0
Experienced and kindle staff. Just called, came and got my truck.Whole process took few minutes. Same with return. Great service!
ALEKSANDR E- Rating:
- 5.0
They were very helpful and understanding!
Keisha V- Rating:
- 5.0
The truck was old and had over 145,000 miles on it. Needs an update!. The reason I went to this location was that I originally tried to pick up a truck from the Leigh Ave location via the app. Incredibly frustrating experience. Took 90 minutes with the help desk to get the app to "work". I ultimately left without the truck. The app stinks. Way too many steps and difficult to follow even with the help desk walking through it. Scrap the whole thing and start over.
James B- Rating:
- 5.0
Location, staff all great. The trailer was in such bad shape my tow truck was wobbling. The rails are bent like a wave. There’s a huge dent in the middle. Tire wobbles. Horrible equipment
MUHAMED A- Rating:
- 5.0
Customer did not leave a comment.
William S- Rating:
- 5.0
Customer did not leave a comment.
Lawrence K- Rating:
- 5.0
Great new van and great customer Service !!!!!!
carl m- Rating:
- 5.0
Excellent staff and customer service
Sandra K- Rating:
- 5.0
Customer did not leave a comment.
Meera H- Rating:
- 5.0
Customer did not leave a comment.
Boris A- Rating:
- 5.0
I noticed the trunk wasn't cleaned out from the previous customer. The manager was nice about cleaning it out.
Brian K- Rating:
- 5.0
Took care of me right away when I dropped my car hauler, and again right away when I dropped off the truck.
James N- Rating:
- 5.0
Customer did not leave a comment.
Peter C- Rating:
- 5.0
Our customer reps Unique and Cassie were pleasant and very professional.
ROGER P- Rating:
- 5.0
Everything went well. Employees are very courteous, accomodating and very helpful. Great experience. Will certainly use UHaul again. Will definitely refer UHaul to family and friends.
oscar m- Rating:
- 3.0
Computers not working
Kate S- Rating:
- 5.0
The manager at this location Steve is on top of his game. He exhibited professionalism at every step. He was patient, polite and went the extra mile to help ease the already stressful situation of moving. Many thanks to him. Hire more like Steve Phillips !
Victor F- Rating:
- 5.0
Accommodating , staff
Daisylyn M- Rating:
- 3.0
Manager was pretty rude. Needs to vastly improve his people’s skills.
Jeffrey C- Rating:
- 5.0
All great service equipment and personnel
Michael W- Rating:
- 5.0
Absolutely nothing to improve. Service was top notch from the start to finish.
Robert E- Rating:
- 5.0
Keep it going
Simon B- Rating:
- 5.0
There was coffee spilled in the back part of the uhaul and some old dirty water sitting on top of the ledge in the back of the uhaul as well. Other than that everything was great. Thanks
Christopher T- Rating:
- 5.0
Customer did not leave a comment.
SCOTT P- Rating:
- 4.0
Customer did not leave a comment.
Joe R- Rating:
- 5.0
Customer did not leave a comment.
Derrick S- Rating:
- 5.0
Everyone was very nice and helpful and customer service was above and beyond their level of expectation
Aida S- Rating:
- 5.0
Quick and easy and affordable
Gary P- Rating:
- 4.0
Staff were very friendly and fast
Biju K- Rating:
- 4.0
Upon inspection of the truck prior to departure, I noticed the fuel level was lower than indicated on the contract. I walked back inside and shared my discovery with both uhaul employees present. One returned with me to the truck, agreed the fuel level was lower and said no problem, but he did not document his findings on the contract, instead stating, it would be fine, he'd adjust it when I returned the truck. Upon return inspection by the uhaul employee (all staff present were different from the prior day), I was charged $26 for not returning the truck with the same amount of fuel. I showed him my receipt for fuel I purchased less than 1 mile and 5 mins mins prior to our location and explained what his co worker had said the day before. Not sufficient for him to retract charge. I then showed him the PICTURE I took of the fuel gauge prior to departure from uhaul. At that point, he went to a coworker, had a discussion, and eventually removed the extra $26 charge. Lesson, (reinforcement for me) take video and pictures of everything, to include gauges, prior to departure.
Bruce H- Rating:
- 1.0
Ann at the receiving location was extremely rude, and blamed me for the issues with delivery. I'm not a uhaul employee neither am I familiar with the policies and procedures neither am I responsible for the technical issues surrounding my order. The staff didn't appear to be comfortable working with her. I would highly recommend removing her form directly interacting with customers and advise in giving her training in basic customer service skills and fostering a healthy work environment. For the time bring I'm recommending people at a minimum avoid this location
Edward K- Rating:
- 5.0
Customer did not leave a comment.
jane s- Rating:
- 5.0
Kyle was prompt and knew what he was doing. Overall, we had a wonderful service from U-haul during our move from California to Evanston, IL
Thomas F- Rating:
- 5.0
Easy
Elizabeth L- Rating:
- 5.0
Customer did not leave a comment.
dan m- Rating:
- 5.0
Steven P was very nice and helpful. Great customer service
Kissel S- Rating:
- 5.0
Customer did not leave a comment.
DANIEL P- Rating:
- 5.0
Customer did not leave a comment.
Ann P- Rating:
- 5.0
Customer did not leave a comment.
mike m- Rating:
- 5.0
Customer did not leave a comment.
Mary R- Rating:
- 5.0
John and Steve great to work with!! 10 Stars...
jim n- Rating:
- 5.0
Customer did not leave a comment.
David W- Rating:
- 5.0
❤️
GIOTIS S- Rating:
- 1.0
Customer did not leave a comment.
Carolynn W | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Valy D- Rating:
- 4.0
Hi, recommending at least the steering wheel and both seats for polished - geez how annoying to get a sticky wheel. Yet the coffee holders and radio are frequently used and should be spotless as well. Hope next time is better. Thank you. Really like the suspension on the cargo vans - nice ride.
Richard F- Rating:
- 5.0
I would like to commend Gabriela from the blue island location she went beyond.
Aminah A- Rating:
- 5.0
Customer did not leave a comment.
Desmond M- Rating:
- 5.0
Evanston location was not a good experience and the trailer was in poor condition. We canceled the rental and went to Morton Grove instead - great experience and really good trailer
andrew s- Rating:
- 5.0
Friendly people , helpful rep at desk.
Ben r- Rating:
- 5.0
Customer did not leave a comment.
ahmadfarooq A- Rating:
- 4.0
Customer did not leave a comment.
DARIUSZ J- Rating:
- 5.0
Customer did not leave a comment.
James R- Rating:
- 4.0
Not much they answered all my question and explained everything that they were going to do MR PHILLIPS was very thorough and when the job was complete he showed me what they did
Kevin K- Rating:
- 5.0
I missed the wiring when I got the original hitch install. These guys got me in right away and did a great job. They were amazing. 5 stars all the way!
Steve P- Rating:
- 5.0
Customer did not leave a comment.
DOUGLAS T- Rating:
- 4.0
Customer did not leave a comment.
cesar a- Rating:
- 5.0
Always a smooth experience, at the Morton Grove Uhaul location! Thank you!
Scott M- Rating:
- 4.0
On a very cold day the staff did a nice job getting the truck ready as possible.
GREG K- Rating:
- 5.0
Great staff! Clean vehicles
Tracey D | Overall Experience- Rating:
- 4.0
The only complaint I had was that the storage was full of mouse, droppings all over the furniture that was stored.
michelene a | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Kano G | First Impressions- Rating:
- 2.0
Poor layout of storage facility
Ryan W | Overall Experience- Rating:
- 5.0
N/A
Johnathan A | Online Move In- Rating:
- 5.0
Customer did not leave a comment.
Merari E | Overall Experience- Rating:
- 3.0
Customer did not leave a comment.
JOSEPH L | First Impressions- Rating:
- 5.0
The customer service was great especially that late in the evening.
SALVADOR Z | First Impressions- Rating:
- 5.0
Jenny was amazing, she was incredibly helpful and explained everything that I needed to know. She was extremely friendly and made the check in process super easy.
Krystalle W | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
LARA H | Overall Experience- Rating:
- 5.0
Easy check in and enough room to easily move in!
lindsay c | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
Charles S | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Carvisa R | Overall Experience- Rating:
- 5.0
Super helpful and friendly staff. A bit further away than the Evanston location but worth the drive.
Mark S | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
Charles S | Online Move In- Rating:
- 1.0
One of the associates was very rude
MICHELLE R | First Impressions- Rating:
- 5.0
An excellent facility, that kept our stuff safe for several years! Courteous and helpful staff!😊
Scott A | Overall Experience- Rating:
- 5.0
Very satisfied with everything
jean b | First Impressions- Rating:
- 5.0
I loved everything about this place! The staff is friendly, knowledgeable and polite.
COLLEEN R | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
vugar n | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Roal M | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Adam C | First Impressions- Rating:
- 5.0
Lots of light, door was always open, staff helped me a lot.
jacalyn a | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Justin B | Overall Experience- Rating:
- 2.0
Customer did not leave a comment.
laurie m | Overall Experience- Rating:
- 5.0
Great Storage easy access! Angie was real helpful!
Roal M | First Impressions- Rating:
- 5.0
Angie and her crew did a great job on everything i needed.
Terrill K | First Impressions- Rating:
- 5.0
Everyone that I had interaction with was very polite and professional,it was a good experience.
STEVE A | Overall Experience- Rating:
- 5.0
Angie was fantastic! Thank you!
Andrea A | Online Move In- Rating:
- 4.0
Customer did not leave a comment.
Michael S | Online Move In- Rating:
- 4.0
Customer did not leave a comment.
Laurel V | Overall Experience- Rating:
- 3.0
Too much money a month
reynaldo r | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
David J | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
Kyongche K | Overall Experience- Rating:
- 5.0
The staff is fantastic - everyone was friendly and helpful. The manager (Angie) went above call of duty to help me with arrangements for a container and helped a lot.
Fawn L | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
Ashwani S | Online Move In- Rating:
- 3.0
Customer did not leave a comment.
Eugene J | First Impressions- Rating:
- 5.0
Great customer service give 100stars
atheer i | First Impressions- Rating:
- 5.0
Thankyou all for making my day a great deal brighter.
JOSEPH S | First Impressions- Rating:
- 4.0
Customer did not leave a comment.
NICK S | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
sharon l | Overall Experience- Rating:
- 5.0
The staff and manager at this location are always extremely helpful and friendly. (I drive further to patronize this location.)
VALERIE C | First Impressions- Rating:
- 1.0
I arranged and paid for the unit that was already rented to someone else. My movers showed up to see a lock on my unit and nobody around was available to explain that. Next day the replacement unit was not workable. Total waste of time and money
Lennard R | Overall Experience- Rating:
- 5.0
The staff was amazing and wonderful customer service!
ENRIQUE C | Overall Experience- Rating:
- 5.0
Angoe best manager ever !!!
MICHAEL N | Overall Experience- Rating:
- 5.0
The staff are kind, courteous & very helpful. Thanks Uhaul.
joselito s | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
joselito s | First Impressions- Rating:
- 5.0
Great customer service. Ladies upfront were awesome.
ENRIQUE C | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
Janet S | First Impressions- Rating:
- 5.0
The GM was a very professional and helpful
Luay S | Overall Experience- Rating:
- 2.0
The staff is excellent! The facility is clean and conveniently close for my reasons. My only con is the accessibility to my storage unit.
DERRICK C | First Impressions- Rating:
- 5.0
Thanks for all your help.!!!!!!!
Margaret F | First Impressions- Rating:
- 4.0
Customer did not leave a comment.
Roy B | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
Cynthia D | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
sharon l | First Impressions- Rating:
- 5.0
I wish I could remember the name of the guy working at Morton Grove IL uhaul on Sunday morning 7/11/21. He did a fantastic job. I’d been driving all night. Needed storage. I am so grateful for his service. Walked me thru the process with great care.
James W | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
Undraa O | First Impressions- Rating:
- 5.0
The two gentlemen that were working on 6/27/21 were very polite and friendly and helpful.
STEVE A | First Impressions- Rating:
- 4.0
I don't feel the storage entrance is secure at all. Anyone can walk in during open hours and roam around. We were in the end storage unit and you didn't know if anyone was around the corner as it was a dead-end and someone could have been hiding there. I did see the cameras, but I feel a large mirror at the end could show if anyone was hiding around the corner. All in all, it was a pleasant experience and we will be using your service again.
Linda P | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
FORREST B | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
James T | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
MEDARDO G | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Edmon G | Overall Experience- Rating:
- 2.0
I did not appreciate the mouse trap in the unit. I did not appreciate getting invoices and calls regarding owing rent on the unit, after I had already moved out, telling at least 2 employees that I'd moved out.
Matthew T | Overall Experience- Rating:
- 2.0
There is a mouse trap in the unit. There's no dollies to use, and I had to lug things up stairs. We will be finding another place to store our things. And would like a refund for the lock we had to buy.
Matthew T | First Impressions- Rating:
- 5.0
The people he’s very friendly the manager is the best the parking lot is the best
Tudor D | Overall Experience- Rating:
- 4.0
Customer did not leave a comment.
Jennifer M | First Impressions- Rating:
- 2.0
Everything was great, except for the fact that I paid an entire month for a unit I was in for one night.
John R | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
John R | First Impressions- Rating:
- 5.0
Thanks
Rosemary R | Overall Experience- Rating:
- 3.0
We couldnt get my couch in because of the upper stoop and i had to get rid of it
Danielle B | First Impressions- Rating:
- 5.0
smooth operation.
TOM H | First Impressions- Rating:
- 5.0
The service was awesome. They meet all of our needs
Scott O | First Impressions- Rating:
- 5.0
The staff here is awesome! Very helpful and accommodating people who do their jobs well.
Mary S | Overall Experience- Rating:
- 5.0
The staff is friendly and helpful.
ashlee W | First Impressions- Rating:
- 5.0
Very nice people very good manager
Tudor d | Overall Experience- Rating:
- 5.0
Great service, fast and very helpful I recommend this location.
BARBARA M | First Impressions- Rating:
- 4.0
Good
ABDUL R | First Impressions- Rating:
- 5.0
Very kind employees that clearly care about their customers.
Jerry B | First Impressions- Rating:
- 5.0
Charles McDonald Jr, General Manager, is a gem! He was very helpful in every interaction.
Masoud H | Overall Experience- Rating:
- 4.0
So appreciate the nice, helpful, & polite customer service that was given to me after a very long days drive from another state!
Lani L | First Impressions- Rating:
- 1.0
I never had a unit there but yet they kept an imaginary storage unit on lien for 4 months
Eric C | Overall Experience- Rating:
- 4.0
Thank you.
Hristo I | Overall Experience- Rating:
- 4.0
Our two packers and movers in Santa Fe were very good, professional in every way. They carefully wrapped each item and loaded our U-Box so the pieces were secured. I would definitely use U-Haul again
Margaret S | Overall Experience- Rating:
- 5.0
The man that helped me was wonderful. I truly appreciate the time he spent with me explaining options.
Rosemary R | First Impressions- Rating:
- 4.0
Thank you,!
Tommy W | Overall Experience- Rating:
- 4.0
The Morton Grove facility was very clean, staff was polite and helpful, and the price was very reasonable and affordable
CANDICE B | Overall Experience- Rating:
- 5.0
We used a UBox to ship our belongings from Lynnwood WA to Morton Grove. Our experience with the folks at Morton Grove was amazing; they were super organized, polite, and helpful!
Scott M | Overall Experience- Rating:
- 1.0
General manager of facility was incredibly rude and lacking of any customer service. Defensively saying "What do you want me to do?" is not an appropriate response to a legitimate client concern.
Corey B | Overall Experience- Rating:
- 1.0
I stored an RV there and came back after a long trip and the lost was so full I could not fit my RV into the spot I rented. Left me in a very difficult situation.
DARIN W | Overall Experience- Rating:
- 5.0
I was in a position where I needed to keep my things in storage longer than I had planned. Even before I retrieved them, the staff was super friendly and helpful. I would go to Morton Grove again!
Michelle M | Overall Experience- Rating:
- 5.0
I had no problems.
ELWOOD T | Overall Experience- Rating:
- 5.0
Every one I talked to was extremely friendly and helpful thank you.
Eric L | Overall Experience- Rating:
- 5.0
Awesome
Eron N | Overall ExperienceAdditional Services at this Location
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