Customer Reviews for U-Haul Moving & Storage of New Center
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of U-Haul Moving & Storage of New Center
We were charged $19 for 2 hours of rental and asked to return the rental at that time. I think that if there are no trucks available, people should be just told that. The $19 rental is for a full day and we had to rush and forgot things and then try to stuff it in my car which is not why I rented the truck.
Great location awesome service! Thanks C Vicent. AAJTravel.com
Great service and personnel, good experience.
very professional and polite. very helpful clean.
Make the employees learn about what they rent. I needed 13 feet of floor space for my furniture. The employee said the 15 ft would be great. The 15 ft only has 11 ft 6 inches of floor space. The measurement they give is for the top including the mothers attic.
The truck was very dirty, not clean smelled like smoke we had problems with tow dolly one light was missing
from the right side my husband slipped down from the truck and all most fail as one of the service men looked on, once we got to Iowa a u-haul rep said that the dolly was not properly over the tires chain tangle warp, I called u haul and they said get to another U haul which we did, we were very unhappy with there services and good faith I tried to correct the situation and was not resolved they told me one price over the phone than it was a different price, and many other factors.
Great location (cool building) & friendly staff!
after returning truck & approving final payment, I asked for a paper receipt, as a proof of the deal. But I was told not to worry, cause "U-haul is sending you an email, as we speak". However, when I came home I didn't find that confirmation email with my final bill in my Inbox. Then I called U-haul & asked an employee to send me that email. Next morning I received another email with the final bill from the GM of that facility. So, I think that promised "as we speak" email wasn't sent at all. Next time I'll demand the paper confirmation on the spot.
Teach your phone operators at service location outside of your main offices their product sizes of storage units and truck sizes then when clients arrive at your main locations they'll have what they expect to have.
Customer service agent who checked me in was rude and over charged me. I currently am disputing charge with credit card company and reporting them to the BBB and state attorney generals. I got the truck with a hair less than a half tank, I drove 16 miles added 2.5 gallons of gas and retuned the truck with a hair less than half a tank. The sheet I signed ahead of time indicated I took the truck with just under a half a tank. When I returned it Barry claimed I owed $17(which implied I put in no gas and only got 3 mpg even though the trucks get 10 mpg) for gas because it did not have more than a half a tank. Barry also charged a $25 fee because I only swept the back clean and did not mop the back clean. Even though I returned it cleaner than I got it and the sign in the truck says to return swept clean. Barry was also extremely rude and swore and yelled at me during this interaction. He even called me "boy" and said I did not know who I was messing with when I disputed the charge and asked to speak to his manager.
No improvements needed. I am glad I found this location. It is an example of how an operation should be run. The Van Dyke and 7 mile location needs to take lessons from this location. I will never go back to 7 and Van Dyke ever again!
The staff at this location is excellent! Great job!
Clarence the manager a pleasure to work with, need more like him!
Everyone was extremely helpful and pleasant. They showed me how to operate the equipment and it was a very fast process. Had a great experience, thank you to Clarence and team. You guys rock!
Great Staff at the West Milwaukee location in Detroit!
I had a very good overall experience with them. One thing I would have liked to know better Is how many miles per gallon the truck uses on average so that I could fill it accordingly for return.
General Manager Clarence Vicent was great to work with!!
They was great, quick, and friendly!!!??
My original location was in Detroit on Waterman street. I asked the lady that helped plan my drop off location that if one existed there. Well, night time and after 8 hours of moving we drove to Waterman Street at the Uhaul location and guess what>? No U-haul exists on Waterman. Take that location off of your uhaul location list!
The customer service representative should ask more detail questions about the customers move.(the employee who answers the 1800 #, not the store employee)
The truck assigned to me had a Drivetrain problem (Possible "U-Joint / Center Bearing) which became annoying at speeds above 50 M.P.H. - Excessive Vibration and Noise. Otherwise, the Service Attendants were Excellent and the Vehicle was Clean.
Very nice place, clean and professional and the staff was excellent.
Staff was excellent. Very knowledgeable and friendly. However I was not happy with the vehicle being on empty. My husband had to drive the vehicle to the nearest gas station. Although we were given a potential credit this would affect my using U Haul in the future. We thought we met the minimum requirement for the credit but was informed that was the case.
Complete staff performed excellence!
S. Garrett was awesome. I reserved a unit on the phone, my account couldn`t be assessed. If it wasnt for the knowledge,patience kindness from steven, I would never used uhaul again!
Nothing! That is my favorite rental place.
Super friendly staff. Thanks guys!
The staff that we came in contact with were very professional and very helpful I would definitely recommend other people.
I was told on the phone that this was a 24 hour location however when I arrived there at 8pm there was no one there at all. I was forced to unhook and return the trailer by myself in the pouring freezing rain. Not a nice experience especially when I specifically was told to pick that location so I would not have to do that myself.
We were taken care of promptly and efficiently. The guys are very professional.
Don't tell the customer no won't assist or allow something to be done
Absolutely fantastic service when I dropped off the vehicle. The Service Person (forget his name) was courteous, efficient, and simply excellent. Would use this location again 100%.
Thank you for providing for my storage needs. Your facility and service is excellent.
I am a 65 year old female retiree. I was traveling with my 35 year old autistic son. This office gave me a brand new truck, took time to familiarize me with the truck and advised me on the appropriate lock. The trip was GREAT. The vehicle had a little play in the steering wheel, but the gas, the ride and everything else was perfect! THANK YOU, DETROIT!!!
Very much please with the information and special attention. Professionals
Excellent service, fast and friendly. Will come back to the New Center location.
Great service and very nice facility.
Include damage waiver so I don't have to pay an entire fucking paycheck to fix a cracked windshield
I had no problems with the visit. Your staff is pleasant and friendly. The manager/owner completed the transaction. He willingly and professionally answered all my questions. I really enjoyed the opportunity and sid not realize how easy it was to rent a truck to move things. Will use uhaul again. I am thinking about renting a space but need to compare prices. I love the location
The worker who helped was kind and helpful, unfortunately the place was very understaffed with long wait times. Just adding a second worker would do wonders.
Good customer service. Tracy and Clarence were informative and attentive.
Had my storage for two years I was very satisfied.
Nothing!Fast service good customer service upon returning service at the door!!Everything was good!!
Great Men that work there...
We would definitely use you again. We also use your facility for truck rental. Thank you
The return agent was very helpful, courteous and cheerful!
One of the best experiences I've had with any business. Everything was quick and easy. The employees were friendly and helpful. A+
Clarence was great! Absolutely fantastic customer service! Ran into some problems and Clarence went above and beyond to help us out! He deserves an award!
Great location for me and checked the box on a secure safe set up for me to access the building 24hours
Fast friendly and helpful service from knowledgeable staff Tour and explanation of check in and storage facility
Great workers, the General Manager Clarence and Assistant Manager Steven worked with me to the best of their ability.
I waited over 5 minutes in the lobby before having to go out to the parking lot and ask an employee (who was working on what looked like their personal vehicle) for assistance. This person had to take 5 more minutes to locate the employees who actually knew how to rent vehicles to customers.
One of the employees that showed up kept their cell phone ear buds on playing music loud enough for me to hear at the next terminal over (one in their ear, one dangling on their shoulder). I think that is completely rude to the customer.
I also asked to rent a one way truck, found out when I tried to return it to the destination that they had actually rented me an in town truck - was charged 3 times the cost of the in town rental for returning the truck to the wrong location - the location I clearly told the employee I was going to return the truck to. 3 days later and still trying to get the fees refunded after 2 calls to the 1800GOUHAUL phone number.
The enclosed truck roof leaked during a down pour. The antique furniture I was moving was soaked when I returned to my home. It was terrible. The staff asked me to submit something online instead of taking care of me in the stor.e
Storage was fine, but I was charged on March 11 and moved everything out March 12. I feel ripped off paying for a whole month, yet only getting one day of storage. You should prorate the last bill.
No improvement necessary - really good service, especially the truck return process. The first time we rented from here, when we returned the truck we were in and out in no time. This time it was a bit crowded probably because it was Saturday, but still received excellent service. Just keep up the good work!
When we dropped off the van, there was nobody around in the office. Several customers waited around for about 10 minutes before someone showed up, and he wasn't able to perform customer transactions.
Keep the storage units open later than 8pm
Overall everything was excellent
The Gentleman that waited on me was very helpful and knowledgeable.
Your employees were exceptionally personable and helpful. We dropped our rental item off after hours, and the employee who was there still took the time to help us unhook the dolly, which was unnecessary but very much appreciated!
did not like that the guy told me that I should`ve been offered a 1-way rental when I made my reservation since I was using storage facility I would have got my 1st month of storage free.
Clean, secure, competent staff. 2nd time using the location.
Outstanding customer service. Truck was
Five employees standing around and only one who could enter information/do anything. Long line. I was told I was "all set" only to be called back because they didn't have my credit card info.
I was very pleased with my service and I would recommend to friends.
I've been to this U-Haul location several times and have always been impressed by the friendly service. Thanks, guys!
The guy was really nice and helpful. I was a bit confused with the pricing at first, but he reassured me on everything.
the service was excellant.I had no trouble with the truck or equipment. The employees had such a pleasant attitude.
Moved a couple times while down in Detroit. This place has always had great service. Keep it up.
Excellent customer service. I returned at 6:59pm and was not rushed. He went over the truck and explained all charges then gave me my receipt. This will be my new UHaul location. AWESOME JOB!
Need more cart for loading had a customer using all the carts and refused to let us them until they were finish.
Have a truck that engine will last the trip. I was rented a truck that should not be on the road or past any type of inspection, I am currently filling a report with the Bbb and attorney general regarding the malfunction of equipment and quality of service
KEEP UHAUL EMPLOYEES AWAY FROM ME AT THIS LOCATION UNLESS ASSISTANCE IS REQUESTED BY ME.
THERE IS A BLACK MALE, CROOK AND CON MAN CONTACTING THE EMPLOYEES AT THIS LOCATION 'POSING AS" SOMEONE AND SOMETHING THAT HE IS NOT AT THIS LOCATION.
THIS IS CAUSING THE EMPLOYEES TO BEHAVE VERY STRANGELY.
I AM SURE YOU ARE AWARE OF YOUR LIABILITY SHOULD ANY DANGEROUS OR MENACING INCIDENTS OCCUR WHILE A CUSTOMER IS ON YOUR PROPERTY.
OTHERWISE, MR. VICENT IS TOP NOTCH!
Nothing! The service and customer service was excellent!
Courteous checkout and checkin agents.
I have rented from there 2 times and every visit everyone was professional and very knowledgeable..
Pick up and drop off were relatively easy. Good overall experience. I wish they would have offered to rent/sell me bungies or cord. I had forgot that.
Several rodent droppings in my unit
The staff was friendly and knowledgeable. Thank you for a pleasant experience.
Nothing as of now everything was great,
Both gentleman that helped me today were awesome, helpful, and kind! It is nice to be helped but even nicer when it is genuine and kind!
Worst service ever. Please call me for more details.
wish HELL YES was a choice! Those guys Rock! Clarence Is number!
It`s was great no complaints
One of the more secure facilities that I have used. Staff was very helpful.
What can I say, the place is just wonderful. The staff are wonderful too. Would use the place again.
I`m upset I did not get my money back from what I overpaid.
Extremely impressed with my overall experience at your facility. Will certainly recommend your storage facility to everyone I know.
Staff was very helpful, got us started and explained everything really well.
Thank you Mr.Vincent his Uhaul team. The whole moving process was very stressful. Uhaul LITERALLY made it easier for us from beginning to end. Stellar. :
I was very pleased with everything
Management was very helpful and accommodating. Will definitely be recommending to others!
There were no complaints, I always received exceptional service.
Clean, convenient, and friendly staff.
The place was nice but the people there were rude.
Easy to get to. Easy to move around in. Carts provided. Place to give away items or pick up if needed. Place for boxes for others to use if needed.
Excellent customer service everytime!
I found the staff extremely helpful and friendly. Materials on hand to make the move easier. Uhaul became my one stop place for moving and storage.
My lock did not work they told me that I did it
I bought a house, Everything was top notch.
Pretty expensive but quality and secure.
The employees at the desk weren`t very engaged with customer service. The person giving tours seemed super new.
The attendant was helpful and attentive to my needs. She walked me up to my storage unit and was very pleasant and patient. I needed her calm while I was trying to deal with the stress of moving.
Since Dec I have prepaid for 30 days in advance. I moved out 3 days after I paid for the upcoming month wasn`t given any refund. no one checked me out and I left with no credit or receipt
The MAX access system is not very efficient when the card is not working during business hours so I am worried what will happen when I go off hours.
Great experience at this location! The staff were very friendly and helpful.
Marcellis was very helpful and provided great customer service.
I was locked out of my unit due to non payment however my payments are up to date and now I have no where to put my things tonight.
all the extra charges like 9.99 for a lock didn`t know I needed insurance for my things to be safe. Also was misinformed about what floor temperature was controlled on and the cost.
The facility was great! I would only recommend that there be additional staff throughout the day as they seemed to be a bit under staffed at the end of the day.
The staff was friendly and helpful, the building was beautiful and extremely clean. I felt like my belongings were safe and secure.
I really like this storage location and all the security it provided.
The staff was courteous and respectful. Tracy was extremely helpful with showing me how to use the facilities and answering any questions that I had.
I have seen a lot of roaches in the facility. I`m concerned about my unit and furniture getting infected with pest such as roached and bed bugs. Help settle my nerves on this or I will leave.
Very nice facility. Easy checkin and nice staff!
I love this Storage facility. It is the best in Detroit! Well lit, well maintained and great customer service!
I received excellent customer service. I wanted the 1 large unit but was offered 2 small units, 1 free. Over and Beyond! Thank you for making what was a difficult situation a lot easier.
Everyone there is extremely patient, helpful, courteous, knowledgeable, and very professional. Breathe of fresh air interacting with people like that.
Everyone was great. Facility was amazing. 2 5x8 units do not equal 10x16. I would still rent if I could get the space that I need for the appropriate price
The manager and crew were courteous and professional!!
The manager and crew were courteous and professional!!
I find this storage facility and its office very clean, inviting. The staff was friendly and helpful. Overall I enjoyed my experience there and would definitely recommend it to others.
The uhaul representative was very professional, knowledgeable, helpful. Moving can be stressful its nice to deal with courteous people. Thank you, 5 stars...
It would have been a better experience if the front desk staff was more professional. The few times I came there the men behind the desk were not polite cursing
Reserved a 10x10x16 unit, what I really got was 2, 5x10x8 units which is half the size. They told me they would get me the next available 10x10x15. If not I will have to find space elsewhere.
I really loved this U-Haul storage facility. It was well maintained. The staff was very courteous and if I ever need storage again or need to rent a truch I will return to this location.
The final delivery could have been a better experience. Went through 2 agents before one finally followed thru and communicated with the delivery point. Arnold Moving was a pleasure to work with.
I would like to commend the Manager Mr. Anthony Jones and his staff for their excellent customer service skills.
They was nice and I will go back and send people
Excellent storage facility with great customer service. I will recommend this facility to anyone I know.
Tracey the Facilities Manager was amazing. He was very knowledgeable and accommodating during my experience. The facility is very secure and I have already recommended it if two people!
The manger needs to be a little. More friendly to his staff.
Anthony James and staff were exceptionally professional. I would highly recommend using their facility.
I was very pleased with your services I will tell all my friends.
A 24 hour facility where a rep would always be available would be helpful
deceptive advertising---must buy their lock and pay EXTRA for 24 hr. availability to your own stuff??!! NOT OK.
I was very satisfied wiith the service and the upkeep of the facility. I will tell others about my great experience for sure!
During move out the freight elevator stopped working and the building was closed due to no electricity. They gave me extra time. Technically, I don`t owe any late fees. Please clear that up. Thanks
The staff is incredibly nice and eager to help. Registration was quick and seamless. The facility was beautifully redone and secure. I doubt there is a better storage facility
I strongly recommend this U-Haul the customer service is great and the facility and trucks were will maintained.
Horrible experience.One elevator is very inconvenient.I had to pay movers for extra 2 hours of moving, one elevator! I will be moving my stuff as soon as possible,you can`t even use the stairs!
While I the customer is utilizing my storage space and restrooms, I feel totally safe within the facility. Yes, I will refer others to become official customers here.
rented a storage bin for the summer to store college furn. we needed to get in after 7 1 nite other than that it was great will rent again
I am very pissed with your truck ppl I have reservations to pick a truck get here no truck im pissed and I will never come here again for a uhaul truck never
Staff was friendly, knowledgeable and helpful.
Everyone from the manager to the gentleman that showed me around were knowledgeable and answered my questions. I left feeling my items were safe and secure.
Anthony does a great customer-focused job of managing the New Center facility. It`s clean, secure and well run, with the welcoming feel of a small, local business.
They saved me money and I really enjoyed my experience overall. Anthony, Dakari and Camisha were outstanding. You guys have a good team there. Please maintain this level..
The staff here were always friendly and very helpful. I always felt safe at this facility. Thanks.
VERY nice friendly group of young men working there. Obviously concerned with customer satisfaction and safety. They should be commended.
The excellent is for this location and Anthony and his workers. I was incredibly disappointed in the conditions of my uboxes when they first arrived. GROSS.
It was cool. I need someone to call me about refunding me the money from my prorated month!
A thoroughly pleasant customer experience. Anthony Jones and all the staff are extremely courteous, knowledgeable and pleasant.
This was the best storage facilityin all areas that I have used.
The gentleman are always helpful, knowledgeable, and patient. They are pleasant, and accomondating. At this store the customer is always right.
I would like to thank the employees for all of their wonderful assistance.
Good experience: long walk to storage unit.
This is absolutely the most professionally run facility I have experienced. It is pristine and very secure.
Everyone at this facility
I was a good first experience. It will take more time to evaluate completely.
unhelpful staff. disconnect between policies/locations. checking no way to track box. movers forced to wait over an hour for the uhaul team to prepare the box, despite a confirm email
The staff at this store was very helpful when I was renting my truck and getting my storage unit. They were extremely helpful with providing tips for moving and packing my items
Facilities were excellent, very happy with entire experience. Staff was outstanding-extremely helpful and professional. The guy who signed me up and the guy who showed me around were both a class act.
Dakari and Gary provided great service at this impressive facility. Despite coming in near closing, they assisted me with getting everything I needed, were thorough, and professional.
Great service at U-haul location. General manager quite helpful, friendly and competent.
Immaculate facility and the best customer service experience I`ve had in years. Friendly, helpful and professional and no surprises in the price. Absolutely top notch. Anthony and Tracy are great.
Staff were very courteous and helpful
Flexible staff that offered options and solutions to issues that arose. Excellent staff!!!
Service was great, and the employees were very nice.
Great, friendly customer service. I was impressed!