The staff did not give me clear directions on accessing my unit. This created some feeling of anxiousness.
Lloyd McFarlane | First ImpressionsCustomer Reviews for U-Haul Moving & Storage of Niagara Falls Ontario
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Managers service was amazing.
Anthony CromackGot ripped off twice by Uhaul. Sept. 2017 accused of not replacing gas’s even while providing phone proof of gas guage and fuel receipt. Got charged $50 - complained no response. And yesterday I put extra $15 gas. Cause gas guage took long sense amount in tank. No refund uoon request. That so wrong both times .
FRANKP DELIOChris is one of the best guys there
Andrew McIntoshThere was an issue with my reservation but they corrected it right away.
Kimberly ScottGreat customer service.
Jennifer TurnerExcellent customer service and friendly
Tijo Chacko | First ImpressionsCan’t think of anything
Mark RichmondTotally satisfied with my rental at the Niagara Falls location. The facility is easy to get to and well organized. The staff are amazing. The wash room was spotless. Two thumbs up👍👍
bernie desjardinsStaff members were very courteous.
Debra ZimmerIl pas personne qu’il viens nous voir
stephane levesqueKeep up the good job
Phouttasone PhothirathHelpful staff. Good experience.
james gosseIts a wonderful well thought out facility with excellent staff. The only negative is that its way too expensive. If need arose I would do business with them again. My opinion, your free section should be on social media. Might save you a dump run. i both got and gave items there.
ROB BOAL | Overall ExperienceWould definitely return again. Thanks
donald gorelle | Overall ExperienceLove using this location, great equipment and really nice people.
Brenda FrameJust need to check on security alarm system.
Mitesh Turakhia | Overall ExperienceMake sure the equipment is clean and ready to use for the next customer. Make sure the trailer is damaged free and well maintained and ready to use for the next customer.
Roy FobertIt took about 40 minutes to go in and get the rental set up and then when I went to get the trailer it had rocks still in it and a missing chain on the gate so that all had to be cleaned and replaced before I could leave. I was on a timeline so I wanted to just rent it and go. This should have been looked after before we got there as we had called an hour ahead to say what we were coming for and when.
Greg ParishBring the vehicle to the customer at the waiting room
Franco piscitelliOverall experience was great
newton bellHad to wait for staff for a couple extra minutes to be served but it was snowing
Cooper SooleyNicole was exceptional
Edward Varey | First ImpressionsNicole was fabulous
Edward Varey | Overall ExperienceNicole 0 being bad 5 being good was a 12 bent over backwards to make my experience top notch
Edward Varey | First Impressionseverything here was great and every other one should be like this.
NAMAN TAHIRTow Dolly is too expensive to use for the hour that I used it.
Alan RobinsNicole is very competent and knowledgeable. Her customer service is excellent.
ADRIAN GOODENRepresentative was very attentive and super helpful. Demonstrated excellent customer service skills!
Lauren Vieira | First ImpressionsThey were very helpful and courteous!
Laura GalgerI like the fact that I need to swipe my access cars twice upon arrival and every time to enter the storage facility. It is definitely an added sense of security.
ANDREW SINGH | First ImpressionsNever had a problem with the place use it when I need too ⭐️👍
Tammy Gallen | First Impressions-Whenever I had the displeasure of having to speak to staff in the office area, and after having to my turn in line, I was greeted once with "ya" and another time with "what's up?". In both situations, they were very simple questions, they always seemed disgruntled and dismissive, as if I was wasting their time. When I was done, not once did staff wish me good day and thank me for using uHaul's services, they just looked beyond me to the next person in creating them with a "ya" or "what's up?"; bery unprofessional. -the cost of a 5X5 has become very high, so much so, it became financial better for me to just purchase another storage locker in my condo building.
Robert Di Persio | Overall ExperienceI thought it was great service although some of the stuff may need a little more customer experience and empathy.
Angela White | Overall ExperienceAll good thanks
DHARMESHKUMARR MEHTAMaybe you should send the truck of our choice to the location we want to pick it from. It unnecessarily cost me extra coming to Niagara Falls, when I could have picked up and returned to St. Catharines.
Azra SaeedThe Niagara Falls staff have always gone beyond excellent to provide help and support for me. It would be hard to improve that.
Steven MegannetyGreat price for the enclosed trailer we used for one day (about 24 hours), to move our son's belongings! Great service, great price - thank you for making this moving experience a lot less stressful!!
Barry AlbanoEverything was great!
Lihang WangNot much actually…. Clean practically new cargo van… terrific!
David CalvertGreat customer service very friendly and knowledgeable. Richard
Richard SinnettThis U-Haul storage location is always clean, staff are friendly and knowledgeable. Any time I go in the office for help or a new type of service, it is seamless. Storage for a few months with no issues, easy payment options, a couple truck rentals I never had problems. I always dealt with Nicole and Lena, well done ladies, Thank you!
Amanda Marazzo | Overall ExperienceThis location will always be my #1 choice for truck rentals and storage. Fast friendly service, they take the time to explain everything you might need to know. They make it seamless, from ordering, picking up and returning. I always dealt with Nicole for reservations, she's professional, friendly, knowledgeable... Perfect customer service!
Amanda MarazzoNicole and her team are the Best! group of people I have EVER met ... I when through a very difficult period in my life why my stuff was in storage this team was with me every step of the way making me feel at home while my life was packed up. Montrose Niagara Team you will truly be missed. Thanks again for all the laughter and support throughout the years ... wishing you all a Very Happy New Year.. Regards Nicole. J.😘
Nicole Jones | Overall ExperienceStaff was amazing, very knowledgeable
Tim BergmanExcellent customer service
Brayner Paulino RecioYour team was amazing. Nothing to improve it was perfect 👌.
margaret cidI brought it back but APP was not working. I took photos of my phone to show it said error etc. I did take a video to show the trailer was there and cleaned. I don’t want to be charged extra. P
Sandra HobsbawnDeposit was more than the rental amount when returning the refund can it be automated so customers don’t need to wait in line when returning?
James TodkillWhen we returned the car dolly to this location, we were told by the booking location to get a refund. ( only wanted it for 1 day, and was charged 2 days) This location said they were very sorry, but cannot change what the booking/pickup location had done. We don't blame the drop off location, we blame the pick up location for lying to us.
Ben HoegerCouldn't be better
Gordon SmithSo nice helpfull servise! Nicole amazing nice heart person! I''m so happy Bigthanks
Fivolo MaintenanceIt’s the people I dealt with were very amicable. I would highly recommend this location.
GORDON TESSIERI rented a truck from Niagara. I was having a difficult time with the app so I called that location directly. The woman was super friendly, professional, charming as well as really good at her job. When I was there to pick up the truck I had the same customer service rep. She is seamless. She helped me, assisted a new employee and greeted incoming customers ALL while being very present with me. She and other awesome staff members are the reason people return to U-Haul. Moving is stressful and your staff make a difficult transition easy peasy. Thank you, Thank you, Thank you!
Ellie Murphy | Overall ExperienceMore people at the desk in the evenings to attend customers
Comfort OkundayeHonestly if using a benchmark for excellent customer service this location is it. Friendly knowledge staff. All space is clean from counter to store to storage. Fabulous
Ellie MurphyUnit was smaller than anticipated for the cost as well, not worth it
CHRISTINA PARKS | First ImpressionsThe truck rental was fine. I always use uhaul when I need a truck. I am having a problem with the UBOX rental. I am very disappointed and will never rent a ubox again
Phil BoyerStaff was fantastic. Good team. Where is the rating for the staff? 5 star Locating and getting to service desk is difficult. It is not visible upon entry and not a clear pathway.
Mike HubbsNothing
monty lippowayTrailer door was broken hard to open and trailer was dirty inside when i picked it up i had to clean it
Neal RowellThe guys at U-Haul on Montrose road are amazing ! They are super helpful and have all the answers to any of my questions. Such great customer service !!
monica musz | First ImpressionsVery pleasant experience Staff was very helpful Very satisfied
Laszlo Ivocs | First Impressionsall good
rina marshall | Overall ExperienceOne thing I didn’t like swiping the card two times, and Door is closing very fast and very hard to unload the stuff if they should have one access code to door to open
zulfiuar adam | First ImpressionsThis was my first time using Storage through U-Haul and it was impressive. Serve the short term need that I had.
LAURA PEDDLE | Overall ExperienceEveryone was very helpful and understanding
Peter Hannon | Overall ExperienceEven though the auto door wasn't working on a holiday weekend - staff was well equipped to handle the situation kindly and without issues.
Brenda Dwyer | Overall Experiencealways will use your facility
donald gorelle | First ImpressionsFor the facilities security I wish to address that the large lift entry door for trucks to pull into on left side of building is not secure before or after the 10pm lock down time. Since just pulling up to the lift up large door initiates the door to automatically rise. With or without sign in process!.
Robert Webster | Overall ExperienceVery impressed by unit considering I'm a first timer renting a storage locker,access to locker should be 24/7 hrs Otherwise all is acceptable,looking forward to a great future with U Haul
derrick gangemi | First ImpressionsWhat a great facility. We needed space for a couple years and the space was very clean and convenient and secure. We had a positive experience
Tony Armenti | Overall ExperienceWonderful friendly staff I worked with, gave me a tour, unit was freshly cleaned, even had a laugh when facing down a tough job ahead.
Jacqueline Crawford | First ImpressionsExcellent in all respects. Thank you Nicole, you have extended us over and beyond.
Satchit Desai | Overall ExperienceFrom start to finish , experience was amazing, thanks to all staff!
kristina kuriata | Overall ExperienceJustin was very helpful and very polite and knowledgeable that was your Niagara Falls ontario site
kathie Wilson | First ImpressionsFantastic team at this UHaul facility.
Jennifer Turner | Overall ExperienceVery clean facility..I was impressed
Margaret Bayr | Overall ExperienceVery convenient and easy to use , thanks for everything!
Jordan Meyer | Overall ExperienceAt the Niagara Falls Ontario facility The staff was amazingly helpful !
TRACEY YAROMICH | First ImpressionsSuch great customer service
WENDIE MOSQUERA | Overall Experience7* for Montrose branch and the Manager there, her team and herself are the best!
Ana Maria Zaharia | First ImpressionsVery clean and staff are very friendly
Brenee Smith | Overall ExperienceFellow at uhaul was excellent and very friendly.
Sue Joanah | First ImpressionsI don’t know the sales lady’s name, dark hair about 5’1ish she showed us the units on Friday June 16th and because of her professionalism (Kent Street Location) we didn’t even bother to check out any other storage facilities in Niagara Falls! We are very happy with U-Haul storage !!!!
Kerry Miller | First ImpressionsAnytime I needed assistance, I was given their full attention and strong, solid help, not a quick answer and move on. I always left very happy. Great customer service!!
Sandra Finlayson | Overall ExperienceThank you for being there for us deb
DEBORAH ROSE ANN GORELLE | Overall ExperienceAll I can say is that all the employees are very professional, and specifically Nicole she is helping consumers All the time, Thank you for getting a excellent service!
Paulin Jakaj | First ImpressionsAll is good. I find that waiting in line for service can certainly be improved at the Niagara Falls branch. I waited for 15 minutes for someone to come to the counter. I was first in line with 4 other customers behind me.
Trent Thompson | Overall Experiencethey went out of their way to help us
James Landry | Overall ExperienceI am pleased as punch, got me out of time bind. Thank you so much
Debbie Cragg | Online Move InStaff is knowledgeable and got me in and out quickly
anthony charles | First ImpressionsJustin, Jacob and William, guys, you are stars there! Thank you thank you thank you! Ana Maria
Ana Maria Zaharia | Overall ExperienceShould install card access at Kent ave side of the building, alarm on door, needed staff to open to move , inconvenient to myself and the staff that have other things to do
Bradley Niemi | Overall ExperienceYour storage fees are highway robbery for the sizes that are offered I was told everything would fit in 1-2 units from my truck rental and I needed 3, PLUS a big unit from another company because I wasn’t going to get ripped off a 4th time . The units are very very small , the doors for accessing the front are horribly inconvenient, I was told on the phone when I placed my reservation my 1 unit would be free , the desk made me pay for the full amount , only when I disputed it they listened to the tapes and found I wasn’t lying and offered the one unit free they wouldn’t refund me for the one and I could place my items in a more cheaper bigger facility I only needed it for 2 weeks , and I had to pay for the e full month - unlike other facilities, and you estimated my km /miles to be way less and I ended having to pay an outrageous amount plus put gas to even use the truck upon departure, all in all I paid wayyy too much money in that horrible stressful move and I will never rent storage or trucks from this company again based off my experience I’ve used uhaul trucks for lives many times and never experienced this kind of sneaky amounts paying a deposit and then you taking it afterwards and charging more for mile use it’s insane ! Also the hours for office are terrible and storage access hours are not 24 hours so when we moved and loaded had to hurry up because only had till 10?!? Crazy ! Storage should be 24/7 especially if so locked up and secure like you do , which I will give you credit for .
amber Wood | Overall ExperienceFor the second level storage units there should be a ramp or lift access for moving to them to make it easier access
Adrian Smith | Overall Experiencehi happy about all the free month helped My only thought the unit was costly for the space
Anne Phillips | Overall ExperienceMy swipe card didnt work properly. Had to get the staff to help me more then once.
MARVIN MOLINA | Overall ExperienceEveryone was very helpful and friendly as we looked for a storage solution that suited us best.
BECKY COLES | First ImpressionsI absolutely love uhaul and this service. I had a storage unit here for the last year while going through an unplanned move and then a planned one. All staff were professional. I felt supported and independent and not micromanaged. I had tonnes of flexibility to come and go as I pleased and check-in/out was smooth. It was easy to both get my unit and surrender it. This service was a major factor in the success of both moves, and I'm grateful for it. Thank you!
sara Stuart | Overall ExperienceHipefully tou will get the access doors working properly
andrew mcintosh | Overall ExperienceVery convenient, bathrooms etc.
Allan Jamieson | First ImpressionsI have never had any issues with uhaul and love how easy they make the experience. They are willing to help with their clients if bad things come up and are patient when it comes to people who are having troubles. (Example: they are able to put things into content to allow someone who has difficulty understanding things into a way that the client understands)
Jacolyn Herbert-Greenall | First ImpressionsWell run clean facility. Would recommend.
Paul Traina | Overall ExperienceThe best of the best, U-Haul Storage, and rental Equipment.
jose miguel | Overall ExperienceVery friendly, professional, helpful, knowledgeable staff who are always very willing to go above & beyond.
Lynsy Rose | Overall Experiencestaff were very helpful and fun to talk with
joan callum | Overall ExperienceAll good 👍
Chris Tassone | First ImpressionsExcellent facility. Easy to use.
Andy Beaudoin | Overall ExperienceI've only been 1 day but so far so good. Give me a couple weeks and this rating might go up.
Michael pinkus | First ImpressionsYou guys are thieves. Stole some stuff from my storage unit
Jacklyn Thibeault | Overall ExperienceVery impressed by the customer service offered by the employees who helped me with the whole process. Unfortunately, I didn't pay attention to their names, but I hope they get told/recognized.
Linda Montreuil | First ImpressionsStaff that dealt with my reservations was very informative, friendly and helpful and I was impressed that someone greeted me at storage area to show me my locker and run me through the process of entering and leaving. The area itself was spotless. 5 stars all around 👍😁
Margaret Bayr | First ImpressionsThanks
abdinoor jama | Overall ExperienceEverything was fast easy and accessible for me to use and store my belongings without any trouble at all !
Julianne Downer | First ImpressionsI am utterly disgusted at the service at UHAUL as well as their policies. I am consistently being charged 'EXTRA' fees which are deemed insurance/late fees, yet when I ask to pay a past due, I am told I CANNOT PAY A PARTIAL PAYMENT AND ALL PAYMENTS MUST BE MADE IN FULL, SINCE I AM UNABLE TO DISH OUT THE $600 AT ONCE, (THIS AMOUNT INCREMENTING BECAUSE THE UHAUL WON'T LET ME PAY PARTIAL PAYMENTS BRINGING MY ACCOUNT UP TO DATE SLOWLY AND MAKING IT EVEN) THEN I AM BEING TOLD THAT THE ACCOUNT IS INCURRING FEELS PLUS LIEN FEES. SO WHEN MY ACCOUNT was at zero, I was told because I had TWO STORAGE SPACES, even though I told the individual my husband opened the ONE IN HIS NAME, I was told they were the same account and TOLD because the other one had a balance on it, they were charging me two x the late fees, even though one was at zero. WHEN I ASKED THE MANAGER TO MAKE AN EXCEPTION SO I COULD PAY $300 NOW AND $300 AT THE END OF THE MONTH. HE SAID NO! HE SAID THAT WAS NOT AN OPTION AND THAT HE HAS BEEN TELLING ME FOR MONTHS THAT I COULD NOT MAKE PARTIAL PAYMENTS. HE IS DISAGREEABLE, UNWILLING TO MAKE COMPROMISES TO PLEASE THE CLIENT, OR MEET THE CLIENTS ECONOMIC NEEDS HALF WAY. I WILL NEVER USE UHAUL AGAIN AND THEY COULD ACTUALLY AUCTION OFF MY DECEASED MOTHERS STUFF NOW. I DO'NT CARE. I HAVE TRIED OVER TIME TO CATCH UP ASKING TO MAKE PARTIAL PAYMENTS TO CATCH UP SLOWLY TO MEET MY ECONOMIC SITUATION AND HE REFUSES SO THE ONE TIME FOR PAYING MY UHAUL STORAGE, I HAD TO GO TO A FOOD BANK FOR FOOD BECAUSE IT LEFT ME AT ZERO MONEY IN MY ACCOUNT. I WILL NEVER EVER EVER EVER EVER USE UHAUL TRUCKS, SERVICES OR STORAGES AGAIN. NOR WILL I REFER THEM. HE WILL NOT EVEN WAVER ON SOME OF THE FEES AND HE IS THE MANAGER.
Claudine Menotti | First ImpressionsNicole at the Kent location was the greatest most helpful person ever. She is very knowledgeable and made things work seamlessly for us. Thank you so much Nicole
Sharon Wilhelm | Overall ExperienceWe have never seen such a clean facility! Kudos to the cleaning staff. Staff very friendly and helpful. I would certainly reconsider this facility
steven clabburn | Overall ExperienceThe whole process was easy and efficient. My unit was clean and the building was well maintained. Getting into my unit has a two step security feature. The crime rate around the area is low and the building is not really seen from the general public,but has easy road access. Staff was knowable and helpful. But not to nosy.. great experience
Nicole parent | Online Move InI don’t think that although I paid monthly for a few years, I should have received funds back for closing one unit on the 3rd and one unit on the 15th. I don’t know how any individual could empty a locker in one day - the day of the month the payment(s) we’re made. Total rip off.
Susan Crane | Overall ExperienceWell run business. Always professional and organized
Patricia Bukator | Overall ExperienceI was charged an additional 175.00 for coming into the storage unit 2 days late. 29th is my pay day and the 31st I was there and I couldn’t pay my months rent at the monthly cost I was charged all these extras and couldn’t get the management to work with me. I am a loyal customer of uhaul and I was keeping my unit for that month so instead of the 117.00 I was charged 299.00 and I had my stuff out this month 2 days before my due date and Matthew Tubman is trying to charge me fees. I was not leaving my storage unlocked with my lock when theirs people who are living out of their storage unit on the same hall as I was in when I was cleaning mine out. Last month Matthew had an additional lock on my unit by the morning of the 31st and pay is the 29th and I was threatened my stuff would be going for auction so they have the option of removing the lock themselves this man just wants to charge me more and more money
alyssa bentivoglio | Overall ExperienceI have received an amazing customer service from Matthew, Joe and Nicole.
Chitrakha Singh | Overall ExperienceThe staff were the greatest from the time I walked in to the office to rent a storage unit right to the end when I check out and closed my account. The storage units are clean and accessible very easily. They provide carts for you to use to wheel you stuff in and out of storage and also provide bathroom 🚻 for you to use and maps on the wall in several areas of the indoor storage building to be able to find your way around. I have had an over all awesome experience with the whole thing. Me and my husband would definitely recommend them for all your needs for storage, for moving, etc.... Thank again uhaul for a great experience with you we really appreciate it. Tammy & Eric Grindlay ♥️
Eric Grindlay | Overall ExperienceGreat business to deal with….
RONALD WIENS | First ImpressionsThe storage unit was a great size to fit all my belongings. And the staff at uhaul were always friendly and always answered any question that I had.
Justine Wettlaufer | Overall ExperienceVery satisfied with my experience.
DUNCAN CHALMERS | Overall ExperienceFor me, it would have been more helpful if access to storage was until 9:30 or 10:00 PM
DEMETRIOS ANGELIS | Overall ExperienceGreat and helpful staff, thank you.
Neil Armstrong | Overall ExperienceWorst experience ever dealing with storage and at this location Matthew isn’t very friendly or helpful. I don’t think it’s right that you don’t prorate days for ppl in situations that you try and charge them a whole extra month. It’s a scam. I wasn’t happy about it and definitely wouldn’t use uhaul storage again or suggest it to someone else. Kent location use to be great. All the woman are great there but the manager is awful.
Charlene Samarco | Overall ExperienceThe team at Niagara Uhaul are stellar and the facility is always in top notch shape.
Mary Gordon | Overall ExperienceEveryone deserves a raise and paid vacation for the entire winter to the Caribbean...
Kelcy Cleare | Overall ExperienceThe staff were very helpful an pleasant
Duncan Laboucan | First ImpressionsAbsolutely great experience, would recommend it to anyone. Thanks CW
christine wilson | First ImpressionsNo problems
tawny markiewicz | Overall ExperienceI wish there was a bigger unit
Peter Pardiac | Online Move InGreat experince friendly staff
Jim DAngelo | First ImpressionsIt was a pleasure to do business with your staff at Uhaul Niagara Falls. Thank you for making my storage needs easier.
heather doherty | Overall ExperienceThe service was above expectation! They truly know the meaning of customer service. The location stands out from others I have used. The facilities where clean and practical!
Jeffrey Thomas | First ImpressionsThe manager Matt needs to be fired, he has very poor attitude towards customers. Not someone I would want representing my company
ryan roy | Overall ExperienceWhen I reserved a unit online it told me the size of the unit that I would be getting.when I got there the next morning I got a smaller unit then what I reserved
Jacklyn Thibeault | First ImpressionsGreat experience overall. The downsides were my own fault and the employees here always went above and beyond to help. Would recommend this storage facility to anyone.
davis ranick | Overall ExperienceWow, I'm impressed at how smooth and easy this was. I reserved a unit just before midnight, and moved in less than twelve hours later! Thank you so much to the staff who were friendly and efficient and for showing me around.
sara Stuart | First ImpressionsJust a frustration about not getting in after hours
Peter Henry | Overall ExperienceJamie- the person at the front desk - was professional , effecient and very helpful she had answers to all of our question and concerns made our decision easy
JOHN GRIER | First ImpressionsThe units are small and the door while loving in kept closing and was such an inconvenience to me I had to keep swiping to get the door open . The alarm kept going off it was not a good experience!
Kerry-Ann Payne | First Impressions- Police interventions on multiple occasions - Vast warehouse sized facility with dimly lit corridors - First floor storage 6' tall units not as large as advertised, all are partially blocked by sprinkler pipes and notices prohibiting stacking boxes above 4' 8" from the floor. False/misleading advertising. - Was told much later that stacking above the prohibited line is actually allowed (then why have the line in the first place..) but was never informed upon rental and had to rent a second unit elsewhere to accommodate my possessions - Manager is unhelpful, arrogant and lies
Laurie Ellis | Overall ExperiencePerfect
Elman Ismaylov | Online Move InNice storage facility lots of carts. Trucks are clean and accessible. Thankyou.
Judy Covello | Overall ExperienceI just found that it was a bit expensive. But all staff were all friendly 🙂
laura konyi | First ImpressionsVery helpful staff
Keith Walker | Overall ExperienceI always have a good experience with uhaul. Always kind and helpful.
Tracy CUTTS Morgan | Online Move InGood
Rosalia Friedrich | Overall ExperienceThey did not allow me to return uhual products without receipt although they said at the beginning they will do but did not said they will need the receipt. Those products are not sell in other places. It is not fair
juan montes | Overall ExperiencePlease change the email on my account to staciehigh8@gmail.com. If you have any questions please call
Anastasia High | First ImpressionsI think the only complaint I have with uhaul is you debit machines are very out dated and fail regularly when making a transaction. In desperate need of a serious upgrade. And not having the tap option in the world of covid is just not sanitary.
SHERRY NEWMAN | Overall Experience1) upon booking I was told I had a unit that was only a couple stairs up from ground level. It was a full flight of stairs 2) the billing process is Completely ridiculous. For starters when my first bill was due I never received any notification nor was my credit card charged. Upon receiving a letter at my house weeks later I was told I was being charged a non-payment fee. I explained that this was unacceptable as I have not been notified via mail, email or telephone that there was an issue with payment. I checked my credit card history and an attempt was never even made. I didn’t had to argue to have them removed delete payment fee. Which they eventually did. 3) for whatever reason it was impossible for them to correspond with me via email. I was then told that it must be my email address that was the problem. This is not a problem I use this for personal and business email every single day and I’ve never had an issue outside of the issue with U-Haul. 4) It wasn’t until the final two months that I used the unit did I receive any sort of email or paper invoice from uhaul. Two invoice forms. 5) while helping a friend move some items into a different storage unit at the same U-Haul facility, I checked on my unit. I found that some of my furniture was wet and also stained with water damage. I spoke to the front desk and also to the manager of the store. He told me there was nothing that could be done as he didn’t have any notice of a leak in that area. I explained that this was his notice that he must have a leak somewhere in that area as my items which were moved in in November somehow got wet and mouldy between then and April. I was told that because I did not buy insurance I was out of luck. This is completely unacceptable I should not have to buy insurance to protect my goods from a facility that is supposed to me be maintained. As far as I’m concerned this is a stain on the U-Haul name. It seems that U-Haul sells itself on its customer service, quality of facility and ease of use. My experience does not reflect that. I am now out $400 of which the furniture cost, the $40 in dump loads because I had to throw it all out, and the close to $100 a month and I paid between December and June. My phone number is 289-228-4869. I will never recommend U-Haul to absolutely anyone as of time.
Devin McDowell | Overall ExperienceI had things missing from my storage unit and I am not pleased about it I had no access for sometime and I don’t think that items went missing do that is something to look into and also think about putting lights in each of the units the hall ways light up just fine but not the units and it doesn’t help when people are legally blind like I am or Putting in a device with people that have trouble with hearing that would make it also easier
hope putman | Overall ExperienceI rented a 5' x 5' x 6' storage locker for May 3. I arrived May 4 to discover the space contains a low hanging sprinkler pipe and warning tape on all three walls prohibiting users from filling it above the marker line.. . which is located just 56” inches from the floor. Effectively, there is just 4'8" of usable space, NOT six feet as advertised. This represents a loss of 41.5 square feet of storage. As a result I was unable to fit all my possessions in this clearly much smaller space and had to find an alternative storage solution for the remaining items. To represent this locker as a 5' x 5' x 6' storage given the interior stacking limitations is completely misleading. One might say it could be considered false advertising. I did not have this problem at the Milton UHaul facility and am now in a position where I have to keep two separate rental spaces in different locations at more cost until this problem is resolved.
Laurie Ellis | First ImpressionsStaff very efficient on the phone and in person. We hD so many questions and everything was answered. Facility is very clean as was our truck.
Judy Covello | First ImpressionsAll Good and I would definitely use again when needed. Thanks
Danny Delaney | Overall Experiencewas very pleased with the service
Betty Wilkinson | First ImpressionsMatthew was helpful and patient as I am very stressed out during my move and first time using a storage unit.
Joan Mcdougall | First ImpressionsThe staff member did a poor job at telling me how to get in/ out of the storage building (she didn’t, I figured it out myself). It also took a while to set it up and she made multiple spelling errors of my information. Not a big deal but it’s hard to feel confident when the staff member wasn’t.
kelsey Larkin | First ImpressionsEveryone was extremely helpful. Especially Lena who took time to show us the various units and gave us some very helpful pointers. Could not have done it without her help. Also thank you to Matthew for explaining all the details re our storage and truck rental. A great team and wonderful customer service by all,
Patricia Gonzalez | First ImpressionsLena Sakowski was very very helpful and she completed the transaction very swiftly and conveniently. I really appreciate her help and recommend that UHaul must hire more employees like her. Thanks a lot Lena.
javed nehal | Overall ExperienceThe experience was great overall and the staffs were very friendly and attentive!!
ALOYSIUS YOUNG | First ImpressionsIt was not a good experience This was not the unit unit we had settled this is about the truck and a gas that we spent to get back in for I would talk about 100 miles needlessly that get back-and-forth with the truck and still we have to pay when it was our fault. Yes and as I called you all head office I spoke to some gentlemen there with no help whatsoever I believe even try the temper to try to help us a you know for being reimbursed for the gas anal and mileage mean the trop is fine I agree with that but the rest was wrong and very disappointed with Service I don't believe I would recommend you Hall tonight my closest friends thank you
gilles boucher | Online Move InGreat place
Gary Bailey | Overall ExperienceWe rented several storage units here on a long-term basis, as well as vehicles. The staff, particularly the manager, Matthew, were absolutely fantastic in their customer service. We would recommend this location. It likely can be said U-Haul Niagara Falls is in part responsible for our business success. Thanks Team!
IHS Depot | Overall ExperienceThe guy jacob or whatever his name was, was not friendly at all. And if I didn't have my stuff with me ready to move in, I would have found another storage. First, he talked very condescending, this was my first time in the facility and when I asked him where to go, his comment was, ''obviously, its this way down the hall.''. Who talks to customers like that? The word obviously should not be in someone's vocabulary who is in customer service. And then I wanted to add my spouse to the storage and he gave me a hard time about doing that, because my spouse was in another country. Once my spouse called on the phone and requested a manager, then all of a sudden, it wasn't a problem. I'm not going to rent here long term because I refuse to pay and give a business money who have employees with that kind of attitude.
Michael Watkins | Online Move InThe two woman at the front desk were VERY helpful and extremely friendly, Alisha did an excellent job taking care of my storage needs and showing me directions to my container. Good Job!. Thanks Again
Danny Delaney | First ImpressionsEverything was fantastic..except the size of the unit...so small for the price..
Heather Watts | Overall Experience1. Not permitting partial payments when people are struggling is ridiculous. That is NOT working with your customer. 2. A couple of staff (Chris and Aleisha) were wonderful but the service recently went down hill. The new Manager, Matthew, was not friendly, easy to deal with, and derogatory to his staff. We were disgusted. 3. If you can remember to place locks on unpaid lockers THE DAY AFTER PAYMENT IS DUE, then surley uou can remember REMOVE IT WHEN THE BILL IS PAID.
Heather Hulls | Overall ExperienceIt hasn’t been very long but so far, I’ve run into no problems or issues with anything, it was quick and easy online and everything was straight forward when I got there
Leslie Rousseau | Online Move InKeep up the good work
Thomas Doiron | Overall ExperienceI found staff to be top of the line, and I needed a little more help than most...the staff was amazing...I appreciate all that they did
ANNE MATEYK | Overall ExperienceGreat trucks, storage, rates and staff. Ty
Kenneth Rhodes | Overall ExperienceThe staff was very rude and not accommodating or helpful at all. Wouldn't choose U Haul again.
Anna Calbury | Overall ExperienceWe chose the climate controlled storage facility for my Mom's clothes and furniture that were important to her. Everything is very clean and very well maintained. The staff are very friendly and knowledgeable.We will recommend Uhaul to friends and family for all moving and storage needs. Niagara Falls Uhaul was amazing!
Lorrainne Ridley | Overall ExperienceBest staff! So friendly, helpful and patient!
Mohammad Parsanejad | Overall ExperienceThe staff here exceeded my expectations, going out of their way to make sure we got value out of the use of the facility. By the way - the washroom was perfect. Attention to details on cleaning are important and frankly we were surprised at the extra effort here.
Keith Tennant | Overall ExperienceThe lady Katharina (im not sure) was very helpful and accommodating
Zadquiel Rivera | First ImpressionsStaff was always very friendly and helpful!
Tom Bachorski | Overall ExperienceThe only issue was a big one at the beginning when I set up automatic payment but for some reason it didn't start and I received very strongly worded notices of non-payment and my contact person was called at work, which was upsetting and alarming for all involved. From what I understand this happens fairly often because of long delays in processing payment information since head office is in another country (USA). That was very disappointing. However the service and staff in Canada were excellent.
Charlene Mackenzie | Overall ExperienceThe staff were all excellent my issue below is only regarding a policy Only issue was that from from the promotion I was told I was entitled to a 10 x 10 locker. There were no lockers that large so I rented the largest locker that location had. It wasn't large enough do I had to rent a second locker at full price. I think a discount should have applied as I did not get a 10 x 10 locker that was not available as per the first month free deal. In addition I I possibly could gave gif all my things into a 10 x 10 locker and not needed a second locker, that I will be paying for 2 lockers per month until I am able to bring my positions out storage
Tim Howcroft | First Impressionsthe hole experiance was very frendly,clean and stress free.thanks.Jim .
Mona Kirkwood | First ImpressionsThe constant hounding was annoying, you shouldn’t be sending bills to emergency contacts you get People worried. Won’t be using any U-haul facilities in the future.
Ryan Lown | Overall ExperienceVery friendly staff ....will use again if needed.
billie mcnamara | Overall Experiencewould recommend for sure
DAVE GENDERs | Overall ExperienceNo comment
NEIL SAUNDERS | Overall ExperienceI was told I had to pay the first month storage then could get a second free. My billing was messed up twice during my free second month, I was locked out of my unit when I didn't owe anything,never a
Daniel Schafer | Overall ExperienceThe customer service was great. Took his time and showed me various units and showed me security. Very clean and spotless. Move in was very easy.
Catherine Wright | First ImpressionsThe staff at this location will go above and beyond to make your service a success. We love them. I highly recommend this location
Pam Carroll | Overall ExperienceI loved the staff they where understanding to all situations I would recommend them to all people who need storage.
Evangeline Cain | Overall ExperienceThe staff is very helpful and cheery. Never had any problems with them. Even it a time when I was late on a payment, they were very understanding and patient. Thank you all!! 😄😄😄😄😄
Amanda Saini | Overall ExperienceWas a great experience, the staff was incredibly helpful and friendly
paul perrin | Overall ExperienceEverything was exactly as advertised and served our purpose well. Thanks.
Steven Megannety | Overall ExperienceThank you
beth jackson | Overall ExperienceThe people at uhaul were very polite and understanding. They helped out above and beyond. They were not pushy and took the tie to make sure everything was handled and the customer was happy.
Brandi Herbert | First ImpressionsAutomatic door at storage frequently stuck open over the months (security issue.) Someone was always inside cleaning - nice! Staff never had good luck with computer system, often held up waiting
Sarah Crowhurst | Overall ExperienceVery good
Lise Joseph | Overall ExperienceVery informative and was able to accommodate my needs.
NEIL SAUNDERS | First ImpressionsGreat place to store your belongings!!!
Frank Aceti | Overall Experiencejust keep doing what you are doing staff was amazing friendly polite couldnt ask for better
Dale Joseph Hall | First ImpressionsFriendly and quick customer service.
ken mcneill | First ImpressionsVery pleased
david strohbach | Overall ExperienceGreat staff. Very clean and secure facility.
Bruce Shevel | Overall ExperienceGreat service
Nickolas Galloway | First ImpressionsThe niagara staff were wonderfully accommodating. However the newbrunswick staff where we booked the truck neglected oil at zero in the truck for our drive to Ontario and trailer lights didn’t work.
Denise Runyon | First ImpressionsThe best, friendliest and knowledgeable staff in any vehicle rental and storage facility I have ever encountered!Sparkling clean facilities, helpful, çourteous and always pleasant staff that please to
Bruce Edwards | Overall ExperienceThe staff was very helpful and courteous!!!!
GIACOMO GIAMMARCO | Overall ExperienceThe access after 7pm wss questionable. The service after when i wss checking out no one could take 1 minute for me just to let them know i had a hard time as they were too busy to take 1 minute
WENDY BOYLE | Overall ExperienceGreat facility. A little to far away from where I live but it was ok. Prices a little high, but it was nice to be inside and on the main floor. I have to use a cane or a walker no stairs good.
Joanne Brown | Overall ExperienceFast and efficient service.Good helpful people.
Norm Dewitt | First ImpressionsVery good experience. Would recommend them to friends and family
JOHN WALTERS | Overall ExperienceAll good.
Denis Dunn | Overall ExperienceNo comment
Ronnie Alligood | Overall ExperienceGreat company
Debbie Hickling | First ImpressionsThe staff were amazingly courteous, professional and very helpful. A perfect experience.
Christophe Jourdier | First ImpressionsThey protected my things when I was robbed at my bank . they went out of there way to help me thank god for this store and staff I was homeless because of abuse thanks to all
Cheryl Graves | Overall ExperienceAll went very smoothly.
philip jones | First ImpressionsExcellent customer service. Storage lockers very clean!
susan kemeter | First ImpressionsVery professional. If
Gregory O'Hearn | Overall ExperienceMy experience was great all except the lady I dealt with the day I moved in. She was aggressive and unhelpful.
Denise Michaud | Overall ExperienceFriendly staff and clean facility.
Amanda Saini | First ImpressionsFriendly staff and clean facility
Amanda Saini | First ImpressionsIt was a great convenience storing my things with U-haul. Glad that you guys are out there! I would definitely store again at U-haul :)
Charles Morse | Overall ExperienceCustomer service was well above and beyond. Thank you so very much. Karen McLellan
Karen Mclellan | First ImpressionsBest U-HAUL I have ever dealt with
Robert Butler | Overall ExperienceMost of the personnel is nice. However, one employee told us that he should deny us the access on the last day of paid rent. Finally, he gave us access. After bus hours, the main gate wouldn't open.
Michal Polubinski | Overall ExperienceThank you very much , I am quite happy with the storage units thank you very much once again
Tanis Favreau | Overall ExperienceI will return for my storage and rental needs. Staff are strong. A special mention to Alicia. She always went over and above.
MARY GORDON | Overall ExperienceI don't need the free one month storage so I won't be using it. Thanks is for the offer
Heather Scantlebury | ReservationGreat helpful staff! Everyone was nice!
Charles Morse | Reservationadvise people you don't prorate that last month. so they knew to get out before they pay again.
Ella Gregory | Overall ExperienceBest storage place we have found.
John Murray | Overall Experiencetoo expensive for the size plus you have to pay extra $10 for 24 hour access.
Edgardo Paolo Gabriel | Overall ExperienceThe perfect solution for my storage requirements Thank you
Barbara Palumbi | Overall ExperienceCorrection: moving in date is October 2, 2018. Missing: hard hats for users of low-ceiling spaces.
Michal Polubinski | ReservationThank you for the wonderful service I was provided. The staff was very kind
JOY TOKARZ | Overall ExperienceRental unit was very good, but waiting to hear back on a charge on a credit card that should have not happened.
mark mcmahon | Overall ExperienceWonderful experience. Very helpful staff.
sue reimer | Overall ExperienceThank you for the awesome service and friendly nature. I would recommend this location to all my friends and family.
KAREN BORDYNUIK | Overall ExperienceGreat...will use them again!
MIKE MORLEY | Overall ExperienceNo issues at all. Pleasant and helpful staff.
Adam Derosa | Overall ExperienceI had 5 uboxes and they only had 1 trailer to accommodate 2 uboxes and had to drive the rest one at a time so therefore cost me more for manpower and gas as I moved out of town.
Jenny Rochefort | Overall ExperienceExcellent service and staff did everything they could to make our move easier.
neil Butler | Overall ExperienceExcellent friendly staff.
shaun hay | ReservationThe staff went out of their way to help. Especially one, never got his name. We had a car problem which he helped to fix. My favourite location.
Sheila Jimenez | Overall ExperienceIt was a very pleasamt experience...Dereck was great and very helpful...i will definitely recommend to my friends...ty
Bryson Poirier | ReservationCost of overall storage and cube van rental very reasonable. Definitely recommend this to anyone needing storage or moving equipment.
john borsje | Overall Experience839029 is absolutely awesome! Keep up the great work everyone!
Matt King | Overall Experiencegreat
philip clowes | Overall ExperienceGreat
STEVEN TRACEY | Overall ExperienceOffice hours good but very disappointed to find out at 6:45 pm the night I made arrangements to empty and vacate unit, that I did not have 24 hr access. I
Geri Fazakas | Overall ExperienceI have had nothing but trouble renting from the Niagara falls location. Very disorganized, Im still being charged for unit on my credit card, and I only rented a pod. No one returns my phone calls.
DEANNE BEALS | Overall ExperienceStaff members were very pleasant and kind at resolving issues, however lack of communication and confusion on your part lead to an unneccesary headache.
Corey Small | Overall ExperienceNot necessary, completely satisfied
Steven Sousa | Overall ExperienceService was great but the fellow said he would email my paid bill and I have not received one yet. Could u please email me my bill for my records Thanks Sharon
Sharon Wilhelm | Overall ExperienceGreat staff
Chelsey Moody | Overall ExperienceAwesome experience!
Terry Ware | Overall ExperienceI would recommend this facility!
Lorrain HAYES | Overall ExperienceOutstanding!
Mark Dziarnowski | Overall ExperienceMark and the whole staff were very helpful and accommodating during our stressful 2 step move. I highly recommend this U-Haul to everyone. Thank you again to everyone at U-Haul Niagara Falls Ontario!
Jason Proppe | Overall ExperienceGreat service friendly people made adjustments to what I needed and responded very quickly
wayne sloggett | Overall ExperienceAll good. Apparently when you rent a moving truck you can get a storage unit free for the first month. We were there for 3 months. This promotion was never offered when we rented or took the unit?
PETER ATKINSON | Overall ExperienceGreat and helpful staff
Esther Ariri | Overall ExperienceVery disappointed in the customer service we received and the wait time.
Amanda Miller | Overall ExperienceI wish For my own reasons I would have bought the 24hr option otherwise everything was great
robert perron | Overall ExperienceThe only issue I had was when I had articles on the rolling carts and had to go through a doorway, the carts don’t go through smoothly and I had articles fall off of my cart.
Ilene Boucher | Overall ExperienceThey are very courteous and efficient! They also quickly resolved an issue, felt very valued!
Lidija Simonovic | Overall Experience