Customer Reviews for U-Haul Moving & Storage of Norman
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of U-Haul Moving & Storage of Norman
Real good service, didn't take long to get.
Uhaul employees should give customer a heads up
on the tow-haul feature before sending the vehicle out.
Very ggod service from UHaul
The ceiling was leaking and no signs were up or buckets to collect the water, the employees were sitting up front laughing and joking.
Staff was not particularly friendly but the location was first class
They were rude and walk off letting is just stand there without explaining anything! I will never use them again and I will make sure everyone I know will not use you either! If you care or have any questions feel free to call me at 405-863-3451!
In the contract, they put that we agreed to the liability of a leak that was patched. We never were told that. They didn't even do a walk around w/ us. It wasn't until we turned the truck in that we saw that in the contract.
Staff was friendly and professional. I really appreciated their assistance!
Trip went smoothly. I was very pleased
Everything was very smooth. I can't think of a thing to improve it.
Truck was very clean and in great shape
Check all lights on trailers not just right left and stop. The trailer I rented had a right rear park light out that I didnt notice till dark.
I would not recommend this location as I paid for a Queen size mattress bag when I reserved the truck. My son went to pick up the truck and they did not give the bag to him. I have called and discussed this wit the number on my receipt and the person stated that he was not at that location but would email them and have them call me and to date NO ONE has called about this.
Friendly & helpful. Thanks.
Everything was great. Pick up took less than 10 minutes and drop off was less than 5 minutes. The staff were very friendly. Customer service is rare these days, especially in below freezing temperatures, but the staff at this location were awesome. Thanks!
Truck had over 100000 miles on it, but ran well. Handled well remembering that it was a 17' box truck.
Lady that rented the uhaul to me was very friendly and informative.
Not happy about the way they estimate the cost of the rental truck. nor am I happy about paying 40.00 for less than 3/4 of a tank of gas. When I received the truck it was 3/4 of a tank missing and because I didn't turn around and get it filled they charged me 40.00. WILL NOT USE UHAUL EVER AGAIN
Everyone was nice and very patient.
Worst experience ever. I reserved everything the day before so it would go quicker. We spent over an hour there to get the trailer and aquire the unit number. The first unit was the wrong type of unit. They assigned another and we left to get the stuff. Came back and revised this, too was on the wrong level, then got another, it was the wrong size and finally received the correct level but one size too big. I settled only because this was already the 4th unit and we'd already been there again well over an hour!!!! They charged the wrong cards.... the wrong amount and repeatedly charged my card for incorrect about to try and "equal" the size and location difference of the unit... now I have over $160 in charges for my storage unit which is 160 above what it's supposed to be. I need a refund and expect something for all the hours as we waited and the inconvenience.
The service person that helped my daughter and son in law went above and beyond expectation. There was an issue with the hook up on the towing truck for the lights , they were not working properly, the service person took the to find the problem which was a fuse and replaced it with no extra charge for the time or parts. I would like to express my thanks to the Lindsay Str. Oklahoma site for the extra time and effort , thank you very much.
Smooth pick up and drop off.
Truck was low on oil. Light came on in the dash shortly after i left the pick up location. Makes me question how well they inspect if they don't even check the dipstick. Also only half a tank of gas. Seems like they do this to trick you into bringing it back with more than was in gave you since you don't want to get hit with the ridiculously high refueling fees.
I feel your one way rates are too high!!
Awesome customer service! Very welcoming.
Possibly have at least one more employee on Saturdays. Had to wait for a little bit, BUT, overall, it was not to bad. Staff that was there WAS very friendly and helpful.
The countertop computer was slow and after several minutes of endless cycling froze completely. It posted a different person on the signature pad than me. Then froze again. Had to change consoles and repeat input of my car and license. The staff did the best the could but either the hardware or software needs upgrading. I have been a customer of this store for at least 2 decades. The slow software has been in similar condition on my visits for at least six years. Please invest and help your bottom line.
Rented a cargo van to begin the arduous task of clearing out the house of an elderly parent. Visually the van appeared clean, though one interior light was dangling from the ceiling and the cover to that light was missing. Got the van home and decided to sweep out the back because there was debris in it, bits of straw/hay, dust etc. Discovered animal feces embedded in the matrix of the mat, so had to remove it and spray/wash it down pretty well; the smell of animal feces was very strong Reported this to the Norman office before heading out on moving trip, but no apology or offer to replace the van was made. Following a 5.5-hr drive to Lawrence, KS, my wife and I noticed a few "bug bites" on arms and back of neck. Thought it strange, but didn't think much more about it. After the second day of hauling household items, the number of bites intensified – it turns out that the van was infested with chiggers! My wife made numerous phone calls to U-Haul (Norman) that went unanswered, but bounced to a central U-Haul office. After countless transfers and run around, U-Haul refused to let us swap out the van in Lawrence -- stating that could only be done in Norman. They've got "pass-the-buck" down to a science!
Bottom line, we had to fumigate the van. We then lined the seats with plastic trash bags and towels, spraying them entirely with OFF (comfy for a long drive!) and after four days, returned the van to Norman U-Haul.
During all of the phone calls, we were told to complete a customer action file once we arrived in Norman. We asked for one, but the clerk on duty discouraged us from doing so, stating that nothing would come from it.
We asked for a full refund and standard cleaning fee they should have charged the previous renters. The clerk offered a 50% discount, described as the best U-Haul could do. For a national corporation, it is highly doubtful that that is the best they can do.
Think twice before using U-Haul and then choose a more professional company for your next rental needs.
When I picked up the truck the fuel gauge read full. I drove a total of 13 miles. When I returned it I fueled it up and it held 7 gallons. I advised the clerk of my concerns and they basically blew my off. I won't be using haul again. I feel ripped off and no one seemed to concerned.
Get better trucks the staff was friendly the store and truck was clean but the truck was on its last journey the speedometer was off by 20mph and it sounded like it was going to fall apart I guess my only complaint was the truck
Excellent experience. The only comment I would make is that the signs at the dropoff location state to stay with equipment until a representative comes out. However, after waiting a few minutes with no one coming out, I went inside and was taken care of.
Dropped off overnight. Location was nice sized, had plenty of signage to tell us where to leave the truck. Only 'issue' I had was being called asking for us to come remove the lock on the truck. We put the lock on the truck per paperworks instructions since we had equipment. Keys were attached to the truck key. They handled the misunderstanding very professionally and called me back to confirm things were good to go. I look forward to dealing with this location in the future when I move from current location
When I was in business 12 yrs ago I rented often from this Store. The people there are still competent, conscientious and pleasant folks to work with.
Your telephone contact set-up needs help. To extend my rental for two more days took 4 phone calls because I kept being "cut-off". May have been a technical "glitch" at the time, but the folks there were always helpful & worked with me.
The cab lights did not work, so I couldn't see the dash at all. I couldn't have lights on & AC at same time. Not a great experience at all, actually someone nerve wracking driving it.
The shocks or suspension on the vehicle were in very bad shape, and although the cab seemed to be clean, I spilled a little water on the floor and went to wipe it up. When I did, my paper towel was black from grime on the floor. I had put my purse down there and now know it was sitting in filth.
Amanda was wonderful to work with. Very pleasant and professional.
The customer service we brutal. I had an issue with the final charge, and how much I had paid up front being applied to the final bill. Very simple discussion. I was the only customer on the lot. Guy checking me in seemed to never hear anything I was saying. Almost like he had headphones in. He just responded, "Sorry, you can go online or contact corporate." Wouldn't even discuss the problem. Just not the guys I would want representing my business. I will not be back.
Everything was fast and easy!
You're busy--that's a good problem for any business to have. You're friendly, although the lady who checked me out was a little harsh in trying to sell the insurance. (I have an Insurance license--I know what my car insurance will cover). Your equipment was top-notch: pulled easily and was well-balanced.
We had problems with starting the vehicle.
Cleanest U-Haul store I've ever been to. At least on the inside. It was very inviting.
I reserved a truck and trailer. When I arrived we discovered the trailer would not work for what we needed. The representative told me that he credited my account back for the trailer rental. He said the credit would be back in my account immediately. I have never received the credit.
The air conditioner in the truck and the radio did not work. When I returned the truck and informed the representative about the problems he said "Oh I will check it out"
I should have received a discount or at least an apology.
I am still waiting on my money to be put back in my account!
Good place. Staff is friendly. Clean.
Well my reservation was cancelled by the time I drove 3 hours to get there but they still had the size available for pick up. there was nothing in my paperwork saying I had to be there by any certain time. Everything went well. All is well that ends well.
They had my truck ready and running when I pulled up. I did have a reservation. I was in and out in less than ten minutes
The truck was not well serviced, not clean.
When I applied the parking break, an ear-splitting alarm sounded and it was hard to turn it off.
The truck smelled of cigarette smoke--Yuk!
Driver side door lock was broken. When I locked the door for safety, I could not then unlock it. Had to climb in from passenger side, which was very difficult, since I am handicapped.
Several of the guys at this location were goofing off, hard to complete the transaction.
I had preregistered online, but that entire process is a mess. It had me down as a one-way instead of local rent, entered the wrong phone number; we had to start over at the location. Why bother with online?
I've dealt with this location four times now, and every single time, the people are rude, the manager treats her staff and customers like we are all idiots, they don't care to help, they do the absolute bare minimum. It's beyond aggravating. I would never recommend this location. It's in a great spot for visibility but horrible to get in and out of. Lot is too cluttered to maneuver.
Equipment is very nice. The staff is discourteous. They need work on their custumer service skills.
The passenger door had fluid in it..... We cleaned it out.. other wise it's all good
The customer service was awesome however the truck had no ac or radio. The truck had a hard time starting it took awhile to fire.
this is the place to get your UHaul everyone was very helpful, professional and fast very good experience
Trucks need to be checked out thoroughly prior to rental and make sure the air conditioning is working properly. One employee was telling another employee that there were at least 2 trucks that had not been checked in at the time of my rental and the keys looked like they were there for rental. My observation was that the place was not properly managing their employees and the trucks.
I was informed that the van needed to be swept out when I returned it. I did sweep it out but I did not wash the mat out, so it did have some dusty areas. I re-swept it but it is difficult to get the mat immaculately clean just like how I got it without pulling the mat out and washing it. I was told that I had to use a hand broom to clean it. He did say it was ok and did not charge me a fee. The check engine light came on we parked the van and called, we were asked to turn the van on again and the light did not re-appear. Since we were on our way to return the van, we we instructed that it was fine to drive it back. We put gas and we returned the van and informed the staff that took the rental back.
Issues we had with check out took 30 days to clear despite 5 phone calls, 3 trips in, and a couple emails. If you say some will call you shortly 30 days is not acceptable.
The second floor storage units are unsafe.
Totally incompetent staff. We made a reservation for a storage unit in store that was lost, made a UHaul reservation online that wasn`t processed correctly...completely ridiculous business.
All of the people we worked with at U-Haul have been helpful courteous. U-Box was delivered picked at times stated.
This was site of delivery and unload. Crystal was very helpful. loading Box in LodiCA ,Marissa, refused to look at my contract made mos ahead. I was charged $10 more for the Ubox than my contract.
The only bad comment I have is, on my first payment due. I got contacted 8 times on my due date during the day. I pay my bills in the evening.It made it feel like a bad collection agency!
The only bad comment I have is, on my first payment due. I got contacted 8 times on my due date during the day. I pay my bills in the evening.It made it feel like a bad collection agency!
Terrible customer service and needs training how to do their jobs. Made a reservation online but they didn`t know what to do with the Uboxes.
Computers were way too slow.
I really appreciated how professional the U-Haul staff member was.
My access card for the unit did not work the first time and I had to go back a second day to get it fixed. This was my only complaint, otherwise it was a great experience!
All in all I had a good helpful experience all the way to the last day there were I was treated very disrespectful and cursed at by an Employee.
It is extremely hard to get in touch with anyone that actually works at this location. Everything is fine with the facility itself.
the only thing that gave me trouble was the card to get in sometimes it would take for ever for me to clock in or out
Very nice staff and facility.
Thanks for accomodating us when it took so long to unload
Credit card Point Of Sale reader did not work. The staff even could not determine how to change the property value on the insurance form. Clean location, friendly staff.
Worked very well. U-Haul people and their partners Moving Help were courteous and helpful. Good job.
Best Storage experience I have had!
it was very easy to set everything up and it went smoothly
There are a few staff who can deal with uhaul rents here in Norman. I had returned an empty uhaul only to discover 3 weeks later. I was not fully checked out. I was charged for a non-existing rent.
The U-Haul staff was extremely helpful every time I was at the storage. They went over and beyond to be helpful. Thank you
Dreadfully understaffed staff didn`t seem to care about anything my box was left bolted shut. Two trips to retrieve box. Won`t use Norman UHaul again ever.
The staff was very rude. The 4x10 facility locker is more like 3x9.5
Service was excellent, facility excellent.
The facility leaked and ruined all of my pictures that I had stored for safekeeping. I thought the insurance was for theft, not a poorly maintained building. Never renting there again.
My only complaint is that the lights will go out automatic if there is not any movement. I found myself in the dark when going down the steps.
The lighting was poor and my units door was not secure, but the staff was very helpful and courteous.
Had an appointment to go pick up my ubox and when I arrived they told me they couldn`t find my ubox. It took them over two hours to find my ubox. Will never use uhaul ever again.
The workers here are so helpful and nice!
It was convenient, and a very well maintained facility. Very pleased
professional and there to work!
The employees were very helpful and attentive to my questions.
Everything was good, staff was nice and very helpful
It would be nice if the wasp nest was removed from the outside of the units.
The assistant Mgr was very helpful and was sure that we were satisfied with the facilities.
There was a dead mouse. Several of our items smelled like dead mouse. Disgusting.
If you would your lights in a timely manner instead of giving us a drop light a week later I would give and excellent rating because everything else was perfect
The original unit was missing the exterior door and could be opened with a screwdriver. After waiting again through a long line, we had to move our stuff to a different unit. We wasted two hours.
Boxes were not ready at specified time, were dirty, and took an extra 2 hours to receive both boxes.
The price was what I needed at the moment. A lot of improvements were made during my six year stay.
The young man who helped me was absolutely amazing!
I really enjoyed the storage unit i had
Biggest 2 yr nightmare! I will NEVER use U-Haul again! Call center cust rep previous mgr at Norman are the most incompetent unhelpful people! Makes Walmart look like 5 star concierge serv
Impressed with everything.
Great Service at this location keep it up
I called and reserved a trailer and ubox for pick and later confirmed. I arrived the ubox was still in storage and it took about half an hour to retrieve and load the box on a trailer.
There is no lighting in the storage unit its self . To have a light in there to beable to see would be very nice
It was super close, so easy, and my Dad and I were able to go pick everything up and take it to my new apartment in one stop. UHaul really is a one stop for moving and storage.
There was no light in the unit itself -- The indoor hallways, etc. were well lighted. With a house-size door for a 10x10 unit, it was not easy to see what one was doing inside.
Great experience! Will definitely use this facility again.
The people there were very helpful and friendly. Would use them again.
We were very impressed by the helpful staff. They made our storage experience worth repeating!
They were busy when I walked in, but a young man helped me and was very efficient and showed us everything.
personnel always very friendly and helpful
I would use U-Haul again thanks for everything
They made me buy a lock for $10!!
I do wish that the individual units had lights in them but overall the unit was acceptable.
Top storage unit. Only access were rolling unsafe stairs and door swings into unit which takes up a 3 ft radius amd doesnt allow for full storage space.
Scott Bracken and Menette in Oklahoma were good. but we were quoted appx $2100 for what cost us over $3700 and CA wouldn`t talk about it. Delivery person was rude and offensive.
you fuckers are too expensive and you need to give a grace period. overall i will NEVER EVER use your storage services again.
The Uhual woman was extremely friendly and attentive. Would recommend to a friend and definitely will continue advice with Uhaul. Thanks
Our furniture was covered in mouse droppings and the mouse poison. We will have to have them cleaned. Other than that it was an ok facility.
Staff was very hospitable and check in process was quick.
Absolutely The Best Service AndGirls Very Friendly
Dropped off ubox at the store on July 12 and am still waiting for it to ship out as of August 23.
I stored things for almost 2 years and everything was in the same condition as the day I stored them. Very happy with my U-Haul experience.
the only complaints i have are that there was always a long wait at the counter, plus the staff never responded to emails sent to them about my account.
2nd level storage is very difficult to access. The rolling stairs did not seem stable.
Misty and Gary ares some of the most pleasant and very helpful people we have met in a long time!
UBox shipped 2 weeks late. Call local UHaul routs to corporate, no help. Charged for extra month of storage after return. Waiting for refunded. Nightmare experience!
Our overall experience was aggravating and wasted much of our time. Also our box leaked and nothing was done to solve the problem when brought to attention.
The u-haul experience was very excellent, staff was very ftiendly very helpful. I recomend anyone to the u-haul in Norman, ok
Very helpful. Great facility
Sometimes difficult to get local info.
I was able to get a 24 hour access card to enter my storage at any time, and the staff was polite and kind every single time. Great experience overall.
Terrell went above and beyond to help my family out in a time of need!!!! All the staff was very patient and understanding! Thank you
I`m thankful my belongings were dry, clean, and untouched for 14 months in storage.
Need to have additional personnel b/c the wait time is usually very long on the weekends.
An awesome time and they are very kind and helpful!!!!
The staff was extremely friendly and accommodating!
Never would`ve rented her had I known the units have no lights inside. Customer service is poor, understaffed, employees are rude
There were a LOT of crickets in my storage unit. The staff was very friendly though!
I had a very good experiance
Staff was creepy and used my personal information in the system to stalk me.
Inconvenient that I could not see the storage space until I had already purchased space.
Apparently the Norman UHaul store forgot to send our stuff until several days after it was supposed to have arrived. I slept on the floor for several nights while waiting for my bed to show up.
There were rat droppings that an employee promptly swept out, and the lock latch was loose.
great experience. they`re definitely needs to be more employees, because customers were coming in left in right. Both times that I was there. Very busy place.
Had stuff destroyed and had insurance and staff had told me different things the insurance covered than when I tried to make claim assistant refused
When dropped off there was damage to the drive way from were the trailer was dragged across it. Now I will be stuck with repair once I move out of the rental.The problem and no one seemed to care.
I had my unit for ~3.5 yrs and I have no complaints. The fence surrounding the storage units in the back looks like it could use some repairs, but I always felt like the facility was secure.
when I had booked this unit I was told that the unit had stairs access. The stairs turned out to be a wobbly ladder that I had to go up and down carrying boxes and hurt myself in the process.
The door opened inward so the first three feet of the storage unit was not accessible. I was unable to fit all of my stuff. Had the door opened outward, I would have been able to fit all my stuff.
Great staff. Friendly, patient and helpful!
Excellent experience, guys were super friendly even when I had cock pit trouble with the card swiper.
Rented storage on-line. Looked at it and it did not fit our needs so the assistant manager recommended the U-box. It worked out better for us and we can ship it to where ever we need to!
Entire crew at Norman facility were very helpful to a novice mover like myself. Very satsified customer !!
too expensive we have other units in Houston for much cheaper monthly rental amount takes advantage of a college environment
My storage reservation was never set up by the Uhaul employee. Since there were no more storage units available, the manager offered me the U box as an alternative. Kudos to Tony!
It was great when we got 24-hour card access! Before that it was a bit inconvenient.
Only complaint is that we were told we would have a ground level storage got there and we were on the second floor. I was not able to store my couch because of the set up.
Very organized and well run! Very friendly and professional as well. This location offered the best overall service from a U-Haul facility that I have ever received.
I rented a 10x5x8 unit, when I got into the unit there are are pipes runnig through the unit that keeps me from utilizing all of the storage space.
The facility was so secure that I got locked in one night. Good times.
Also, I found several roaches in my unit.
Everyone was really nice.
Thank you for your kindness during our time of moving to Oklahoma!
Thank you for the friendlyness by all at this facility.
Excellent, fast, and professional service from the employees...and the facilities were clean. Only thing I didn`t like was that the storage doors do not stay closed entirely although they are locked.
The staff at the facility I used was GREAT! They were extremely friendly and helpful with my moving and storage needs. I will always come back to this store for moving/storage needs
NO! I will not recommend this place to anyone for storage needs! My payments went from 160./mth to 80./mth a month and I am so happy now! Goodbye Lindsay Uhaul!!
Would never leave stuff in storage there again. Roof had been leaking and left huge rust spots on our stuff. Unit had spiderwebs and 6-7 dead crickets and cockroaches. Would not recommend.
These are great people to do business with.Safe and secure storage area!
Was very well organize and the employers treated me with the utmost respect and kindness.
Very Good Experience. The U-haul crew was very nice and helpful
The staff at U-Haul on Lindsey were friendly, very informative that`s how I learned of U-box and a real pleasure to do business with. I would recommend this location/company to my friends.
My needs were basic but the storage unit and the facility in general were just what I needed.
The stairs to get to second floor units are rediculous. Very unsafe. Probably will not use this facility again.
Very convenient and work staff was very friendly.
Good overall experience. No problems or concerns.
Only problem I had was trying to get someone to answer the phone at the Norman facility...normally would go to the 800 , when I neede to talk to staf on sight.
Really glad that there weren`t spider eggs and other weirdness all over my stuff! Thanks!
The box was just big enought to fit all my funitures and the pickup driver was so kind.
I was very please with the service. Anthony Dalessandro did an outstanding job handling my account. I think I was the first person to rent space for their automobile. The staff did an awesome job.
Staff was very friendly/very helpful.
the rates were to high thats y we left
Good...always use during the summer.
The staff seemed to always be annoyed when you needed anything from them and it was the sllllooooowwweesssstttt place of business I`ve ever seen. Facility was good, unit clean.
The gentlemen help me to unload in the ice and snow and i really appreciated it.
I was very impressed with the staff and service, it was outstanding.All my needs were taken care of and I was very very please with the whole experience.
The facility was convenient and well-maintained, and staff relaxed and friendly. My only complaint is I asked to be put on the ground floor, and was put upstairs. I would definitely use U-Haul again.
Mr. D`Allessandro and the rest of the staff were professional, friendly, helpful = delightful!
Everyone was very helpful in getting set up with a storage unit
2 peolpe working they where over wellmed phones ringing add rude people insisting the be whanted on now. If it had been me runing the store I would have cheasesd the rude people off.
Everyone was friendly and helpful exceeding my expectations.