Customer Reviews for U-Haul Moving & Storage of Norman
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of U-Haul Moving & Storage of Norman
During check-out, the crew member that assisted me was nice and efficient. However, I had to ask for instructions on what do to when I returned the truck (I was scheduled to return after close). I wouldn't have thought anything of it, but when I removed the "I assume all the risk" paper to return with my key per the written instructions, I noticed a lot of writing on the back of the paper. It noted that my truck had prior damage and that I assumed the risk of water damage to my property. That was a little unnerving. So, I loved her easy-going attitude, but perhaps an extra 30 seconds to explain things and note existing damage on the truck, especially on a day with a chance of rain in the forecast, would have been nice. The damage to the truck is why I rated it "not clean and well-maintained". Other than that, the truck was very clean and ran smoothly.
Have more staff on duty during peak times. Waited in line for 50 minutes.
Excellent service, friendly and professional on the busiest weekend of the year. Well done!
While the staff was helpful, they seemed extremely understaffed. Every time I have gone to this location there are long lines with employees working their hardest to keep up but are just not able to get to everyone in a timely fashion.
Perhaps you should be more certain about the email address before sending out confidential information.
Celticsmith is not Kathy Smith/
No improvement needed. This location's management took the initiative to welcome us, help us make sure we received a refund and everything else requested in a fast polite manner. Five star service and compassion for their customers.
Everything went well, Will definitely recommend u haul in the future
Very helpful and courteous technician. The hand held computer made things easy and quick.
The windshield was covered with bird droppings. I made the mistake of signing for a full tank of gas and there was only between1/2 and 2/3 in tank. Finally they recorded the beginning miles wrong. I was charged for 1864 mi.. I only had it for 9 hrs. This was credited back after I disputed. I will think hard what rental truck company to use next time.
No issues whatsoever. Thank you!
The crew that was on duty May 13 was wonderful. They went out of their way to stay over to let us get our truck when we were delayed getting to the location on time. Courteous, friendly. Above and beyond their call of duty, especially after a day of renting out equipment to the OU college move-out weekend traffic. Wonderful people.
We have twice had the opportunity to work with this center. Amazing for how large they are and the volume they handle that they are always helpful and professional.
All was fine easy to work with and had truck ready to go when I arrived. Thanks so much.
The personnel were very nice, though VERY busy! The returns lines were backed up to the street with trucks, so we had to pull around the building - the employees were friendly helping us find a place to drop the trailer. Inside was clean, just crowded and cluttered with boxes & supplies, not inviting - staff looks hidden behind boxes and rows of stuff behind the counter.
The staff person that I checked in for storage was very pleasant and helpful. The location itself is not laid out very well for pulling trailers in and out. They were very busy for college move out weekend, but the location never really seemed to be a good one for pulling in from Lindsay and then back out with a trailer. That's my only issue with this location.
We specifically asked for a trailer to hold a full size box springs and mattress. The 4 x 8 trailer provided did not have a big enough door for the box springs.
No one was at counter and when they did cime out from back were rude and not helpful.
Extremely slow. Took 45 mins to pickup 5x8 trailer that was already reserved and checked in on-line.
When I dropped off my truck I had a bad experience with customer service. The rep who took receipt of my truck literally, LITERALLY did not say A SINGLE WORD to me and just looked at me. I was upset to have wasted a 1/2 hour of my time waiting in line to get my final receipt - only to find out that the computer systems were down, I DID NOT even know my final balance, and it was unnecessary to have waited in line, since the rep was supposed to tell me how my final receipt/charges were issued. I also requested the truck for 6 hours, and was told I needed to have the truck returned within 4 hours. I also reserved a moving dolly, and this information was also not readily available to the desk rep who handled my reservation, and I was almost not given a dolly I had clearly reserved and had a reservation number for. Uhaul was not going to give me my dolly. Also, it was a little alarming to see that on a busy saturday afternoon, there appeared to be only 1 representative working the counter. The customer service needs significant improvement in the drop-off bay, and the facilities could be much cleaner too.
Need more people to help with customers.Better communication between store and reservation site.Should not take so long on installation.
Great customer service and j appreciated the time the employees took to show me how to hook up and remove equipment.
The truck we rented was really old. It actually had trouble starting. Also, the suspension was shot and it was unreasonably rough ride.
One thing I would like to mention is that we did not rent any dollies but the truck had three in it. Luckily we stopped at a gas station after picking it up because when we were pulling out of the gas station the door came open and a dolly fell out. We would have not know if a police officer had not stopped us.
The service provided at the counter was excellent.
Customer service was great. They put the customer first and they know what there doing. Easy rental and check in.
Following the instructions to wait with the vehicle you are returning, it took 25 minutes for me to even be acknowledged and another 15 before I could start my interaction. It was bad enough that I was stressed from having to delay my rental to begin with, and I completely understand it being busy on the last day of the month, but after having to be up so early to return for someone else's reservation, the last thing I wanted was to sit for a precious hour that I could have spent else where.
Also... my truck didn't have working turn signals... yeah, I should have checked that before I left, but "reservation was floating" so I felt lucky to get a truck at all.
Truck and appliance dolly were immediately available on a drop-in basis. Thanks!
Computers were way too slow.
There were several locations closer to me, yet Uhaul directed me to use this one.
I really appreciated how professional the U-Haul staff member was.
not enough employees. also requested 2 hand trucks. didn't receive either one.
Hire more help. I would assume that Saturdays are busy, so why were there only three people working. I believe that this location is the largest in Norman but the amount of time I bad to wait was ridicules.
I had to go to this U-Haul location several times prior to my move and all the staff were pleasant, helpful and knowledgable. They had my truck ready on the day I moved which helped me get started early and I finished before the day became hot.
Have an alternative entrance location. It is hard to pull in headed west on Lindsey st
Again, only one person helpful, outside helping unload a shipment, while two others were sitting behind the counter telling me they could not help me.
My access card for the unit did not work the first time and I had to go back a second day to get it fixed. This was my only complaint, otherwise it was a great experience!
Very helpful and professional
when dropping off trailer there was nobody to check in with. I waited 5-10 minutes and just unloaded it myself and went inside to finish up drop off.
requested installation of 7 way plug and brake controller; at pickup, was informed unknown problem with trailer, so nothing worked; took trail to J&I Hitch which determined ground not hooked up
Awesome. Never an issue dropping off or picking up.
I had booked a 10' truck and just because I tried to add 1 hour to my reservation I was notified that the 10' truck was no longer available. On the phone, a lady tried to get me an explorer or a 15'. When I asked if the volume for the Explorer was the same as the 10' she assured me that it was the case (apparently she doesn't know what the term VOLUME is, even though she works at U-Haul; a good 5th grader could tell you about it and even knows how to calculate it). I ended up with a 17' truck which was hard to drive. U-Haul didn't do anything to compensate me, even though the gas consumption was higher. Next time, I will probably look for another company.
Your walk up counter is cluttered with stuff. You should have a clearer view of your personel when you walk in the front door. Its a sketchy atmosphere that needs a serious upgrade.
All in all I had a good helpful experience all the way to the last day there were I was treated very disrespectful and cursed at by an Employee.
It is extremely hard to get in touch with anyone that actually works at this location. Everything is fine with the facility itself.
Have more one way trailers or vans
Great location, great crew, sincerely appreciated.
the only thing that gave me trouble was the card to get in sometimes it would take for ever for me to clock in or out
They told me that a 20 ft truck would easily hold a 3 bedroom house w room to spare. I only had a 2 bedroom and not everything fit. So I had to leave behind items such as a computer desk and dresser drawers. Is uhaul going to buy those for me in TX since I had to leave in ok. I think not! Also, the truck was OMG loud and would get stuck on 4k RPM's. Very dangerous.
Nice new truck.
Had dirt and clumps of it in both the rear and cab.
Clean the film off of the inside of windshield.
Put cruise control on long trip trucks.
Stood in store for 15 minutes while the employees walked around outside and pretending not to see me
Very disappointment with my experience this time. Somebody call me asap 9727658916. Because of bad trailer I made a 2.5 hr trip Into a 6.5 hr trip
Very nice staff and facility.
The staff meet me in a friendly manner when I arrived to pick up the equipment and upon my return. They were friendly, professional and very helpful in aiding me choose the correct trailer for my needs. I would recommend this location and Uhaul to anyone needing the equipment they provide. Truly a good overall experience, the return took less than five minutes at the rental center... Thank you very much for helping me make my trip enjoyable and without any equipment related issues or concerns...
Piece of crap truck..... Cut out an sputtered when pulling into busy highway....... Battery died.
I can't believe you are giving that truck to customers..... Let alone charging them to use it.
Thanks for accomodating us when it took so long to unload
Amazing employees who always go above and beyond for their customers.
We specifically asked Rueben when we dropped off the auto trailer on Friday if we needed to do anything... He said no. He never checked in the trailer and I ultimately got charged for having the trailer an extra day when in fact I turned the trailer in two days before it was due.
Credit card Point Of Sale reader did not work. The staff even could not determine how to change the property value on the insurance form. Clean location, friendly staff.
Trailer tail lights did not work. The brake and turn signals worked fine. This only created a problem in the early AM when it was still dark, but should be fixed.
STOP PRETENDING AND LYING TO THE PUBLIC!!! WHEN A CUSTOMER CALLS A LOCATION YOU SHOULD ACKNOWLEDGE THAT THEY ARE NOT SPEAKING WITH THE LOCATION!!!! The guy I talked to ("Rick") really put on a good act, too much to type here but he went above and beyond with his acting job to make me think that he was at this location. It ended up blowing up in your face. The only reason I gave this location such a good review is they bent over backwards to accommodate me after having to apoogize for the duplicitous act I was was handed by phone. You should NEVER put your locations in such a spot. It's truly despicable. ICK!!
When I went in to rent trailer lady that helped me seemed a little irritated because I had so many questions. I was told to clean out to avoid cleaning fee. I had to clean out someone else trash from when I picked up to avoid that fee. Overall I would recommend this uhaul because everyone else was very helpful and you had what I needed in stock. Thanks.
Everyone was very helpful. Great group of people to work with.
The man who hooked the trailer to my van did not do it properly, and less than a block away from their location the trailer came off the van and swung wildly in a busy street. Fortunately, no one was hurt, but it was a larger trailer, and it could've been disastrous. I was informed that this was not the first time that he had done such a thing.
Additionally, the man who checked us in was somewhat rude.
However, the third man we dealt with, who replaced the now destroyed electric plug and triple checked all connections was professional and polite, and diligent, making certain we had the safety and information we needed to proceed.
rented a 6x8 trailer with ramp in order to move a six wheeler recently stolen but recovered by the Payne county sheriff's dept. drove all the way to stillwater and discovered that the flanges on the back of the trailer actually made it 5 foot wide and not 6. unable to pick up the vehicle and if it would not have been for the sheriffs dept volunteering to transport it once they realized we were stuck I would have had to rent another trailer on another day and drive the 80 plus miles one way in order to pick up again. I let the store employee know that it was not a true 6 foot wide berth but she didn't seem to care. not sure if I will use U-Haul again.
Staffing, they seemed short on staff, although the people working were knowledgable and hardworking they just seemed short handed overall
Was charged 9.75 for fuel even though I made sure that the level was exactly the same as when I got it.
At times it seems as though there is only one or two people working when it is busy so you end up having to wait quite a bit to be served. I also wish there was a better entrance into the parking lot, its at a very busy intersection and is difficult to get in and out.
Truck felt a little under powered for the load. Front end felt a little loose. Horrible gas millage, but that is expected from a box truck.
I also hate the false advertising in truck size. Advertised as a 15-ft truck with a mom's attic. Truck actually is only a 13-ft deck, plus 2-ft for the mom's attic. If you need the length, check dimensions before renting.
It was convienent and more so importantly, open on Sunday. Most are closed. A definite plus.
Service manager was very rude and hustled me out of more money, basically because they couldn't fulfill my need as the customer.after raising hell with service manger she eventually told me I could take a 1 way truck meaning I had to drive from the city we moved too back to Norman adding 35 more miles. when I got the truck it was the same size as it would have been which I had reserved. I don't understand how the same size truck could be so special that you would have a customer have to return and fill on gas, to me it was a HUSTLE.
Worked very well. U-Haul people and their partners Moving Help were courteous and helpful. Good job.
Best Storage experience I have had!
it was very easy to set everything up and it went smoothly
There are a few staff who can deal with uhaul rents here in Norman. I had returned an empty uhaul only to discover 3 weeks later. I was not fully checked out. I was charged for a non-existing rent.
The U-Haul staff was extremely helpful every time I was at the storage. They went over and beyond to be helpful. Thank you
Dreadfully understaffed staff didn`t seem to care about anything my box was left bolted shut. Two trips to retrieve box. Won`t use Norman UHaul again ever.
The staff was very rude. The 4x10 facility locker is more like 3x9.5
Service was excellent, facility excellent.
The facility leaked and ruined all of my pictures that I had stored for safekeeping. I thought the insurance was for theft, not a poorly maintained building. Never renting there again.
My only complaint is that the lights will go out automatic if there is not any movement. I found myself in the dark when going down the steps.
The lighting was poor and my units door was not secure, but the staff was very helpful and courteous.
Had an appointment to go pick up my ubox and when I arrived they told me they couldn`t find my ubox. It took them over two hours to find my ubox. Will never use uhaul ever again.
The workers here are so helpful and nice!
It was convenient, and a very well maintained facility. Very pleased
professional and there to work!
The employees were very helpful and attentive to my questions.
Everything was good, staff was nice and very helpful
It would be nice if the wasp nest was removed from the outside of the units.
The assistant Mgr was very helpful and was sure that we were satisfied with the facilities.
There was a dead mouse. Several of our items smelled like dead mouse. Disgusting.
If you would your lights in a timely manner instead of giving us a drop light a week later I would give and excellent rating because everything else was perfect
The original unit was missing the exterior door and could be opened with a screwdriver. After waiting again through a long line, we had to move our stuff to a different unit. We wasted two hours.
Boxes were not ready at specified time, were dirty, and took an extra 2 hours to receive both boxes.
The price was what I needed at the moment. A lot of improvements were made during my six year stay.
The young man who helped me was absolutely amazing!
I really enjoyed the storage unit i had
Biggest 2 yr nightmare! I will NEVER use U-Haul again! Call center cust rep previous mgr at Norman are the most incompetent unhelpful people! Makes Walmart look like 5 star concierge serv
Impressed with everything.
Great Service at this location keep it up
I called and reserved a trailer and ubox for pick and later confirmed. I arrived the ubox was still in storage and it took about half an hour to retrieve and load the box on a trailer.
There is no lighting in the storage unit its self . To have a light in there to beable to see would be very nice
It was super close, so easy, and my Dad and I were able to go pick everything up and take it to my new apartment in one stop. UHaul really is a one stop for moving and storage.
There was no light in the unit itself -- The indoor hallways, etc. were well lighted. With a house-size door for a 10x10 unit, it was not easy to see what one was doing inside.
Great experience! Will definitely use this facility again.
The people there were very helpful and friendly. Would use them again.
We were very impressed by the helpful staff. They made our storage experience worth repeating!
They were busy when I walked in, but a young man helped me and was very efficient and showed us everything.
personnel always very friendly and helpful
I would use U-Haul again thanks for everything
They made me buy a lock for $10!!
I do wish that the individual units had lights in them but overall the unit was acceptable.
Top storage unit. Only access were rolling unsafe stairs and door swings into unit which takes up a 3 ft radius amd doesnt allow for full storage space.
Scott Bracken and Menette in Oklahoma were good. but we were quoted appx $2100 for what cost us over $3700 and CA wouldn`t talk about it. Delivery person was rude and offensive.
you fuckers are too expensive and you need to give a grace period. overall i will NEVER EVER use your storage services again.
The Uhual woman was extremely friendly and attentive. Would recommend to a friend and definitely will continue advice with Uhaul. Thanks
Our furniture was covered in mouse droppings and the mouse poison. We will have to have them cleaned. Other than that it was an ok facility.
Staff was very hospitable and check in process was quick.
Absolutely The Best Service AndGirls Very Friendly
Dropped off ubox at the store on July 12 and am still waiting for it to ship out as of August 23.
I stored things for almost 2 years and everything was in the same condition as the day I stored them. Very happy with my U-Haul experience.
the only complaints i have are that there was always a long wait at the counter, plus the staff never responded to emails sent to them about my account.
2nd level storage is very difficult to access. The rolling stairs did not seem stable.
Misty and Gary ares some of the most pleasant and very helpful people we have met in a long time!
UBox shipped 2 weeks late. Call local UHaul routs to corporate, no help. Charged for extra month of storage after return. Waiting for refunded. Nightmare experience!
Our overall experience was aggravating and wasted much of our time. Also our box leaked and nothing was done to solve the problem when brought to attention.
The u-haul experience was very excellent, staff was very ftiendly very helpful. I recomend anyone to the u-haul in Norman, ok
Very helpful. Great facility
Sometimes difficult to get local info.
I was able to get a 24 hour access card to enter my storage at any time, and the staff was polite and kind every single time. Great experience overall.
Terrell went above and beyond to help my family out in a time of need!!!! All the staff was very patient and understanding! Thank you
I`m thankful my belongings were dry, clean, and untouched for 14 months in storage.
Need to have additional personnel b/c the wait time is usually very long on the weekends.
An awesome time and they are very kind and helpful!!!!
The staff was extremely friendly and accommodating!
Never would`ve rented her had I known the units have no lights inside. Customer service is poor, understaffed, employees are rude
There were a LOT of crickets in my storage unit. The staff was very friendly though!
I had a very good experiance
Staff was creepy and used my personal information in the system to stalk me.
Inconvenient that I could not see the storage space until I had already purchased space.
Apparently the Norman UHaul store forgot to send our stuff until several days after it was supposed to have arrived. I slept on the floor for several nights while waiting for my bed to show up.
There were rat droppings that an employee promptly swept out, and the lock latch was loose.
great experience. they`re definitely needs to be more employees, because customers were coming in left in right. Both times that I was there. Very busy place.
Had stuff destroyed and had insurance and staff had told me different things the insurance covered than when I tried to make claim assistant refused
When dropped off there was damage to the drive way from were the trailer was dragged across it. Now I will be stuck with repair once I move out of the rental.The problem and no one seemed to care.
I had my unit for ~3.5 yrs and I have no complaints. The fence surrounding the storage units in the back looks like it could use some repairs, but I always felt like the facility was secure.
when I had booked this unit I was told that the unit had stairs access. The stairs turned out to be a wobbly ladder that I had to go up and down carrying boxes and hurt myself in the process.
The door opened inward so the first three feet of the storage unit was not accessible. I was unable to fit all of my stuff. Had the door opened outward, I would have been able to fit all my stuff.
Great staff. Friendly, patient and helpful!
Excellent experience, guys were super friendly even when I had cock pit trouble with the card swiper.
Rented storage on-line. Looked at it and it did not fit our needs so the assistant manager recommended the U-box. It worked out better for us and we can ship it to where ever we need to!
Entire crew at Norman facility were very helpful to a novice mover like myself. Very satsified customer !!
too expensive we have other units in Houston for much cheaper monthly rental amount takes advantage of a college environment
My storage reservation was never set up by the Uhaul employee. Since there were no more storage units available, the manager offered me the U box as an alternative. Kudos to Tony!
It was great when we got 24-hour card access! Before that it was a bit inconvenient.
Only complaint is that we were told we would have a ground level storage got there and we were on the second floor. I was not able to store my couch because of the set up.
Very organized and well run! Very friendly and professional as well. This location offered the best overall service from a U-Haul facility that I have ever received.
I rented a 10x5x8 unit, when I got into the unit there are are pipes runnig through the unit that keeps me from utilizing all of the storage space.
The facility was so secure that I got locked in one night. Good times.
Also, I found several roaches in my unit.
Everyone was really nice.
Thank you for your kindness during our time of moving to Oklahoma!
Thank you for the friendlyness by all at this facility.
Excellent, fast, and professional service from the employees...and the facilities were clean. Only thing I didn`t like was that the storage doors do not stay closed entirely although they are locked.
The staff at the facility I used was GREAT! They were extremely friendly and helpful with my moving and storage needs. I will always come back to this store for moving/storage needs
NO! I will not recommend this place to anyone for storage needs! My payments went from 160./mth to 80./mth a month and I am so happy now! Goodbye Lindsay Uhaul!!
Would never leave stuff in storage there again. Roof had been leaking and left huge rust spots on our stuff. Unit had spiderwebs and 6-7 dead crickets and cockroaches. Would not recommend.
These are great people to do business with.Safe and secure storage area!
Was very well organize and the employers treated me with the utmost respect and kindness.
Very Good Experience. The U-haul crew was very nice and helpful
The staff at U-Haul on Lindsey were friendly, very informative that`s how I learned of U-box and a real pleasure to do business with. I would recommend this location/company to my friends.
My needs were basic but the storage unit and the facility in general were just what I needed.
The stairs to get to second floor units are rediculous. Very unsafe. Probably will not use this facility again.
Very convenient and work staff was very friendly.
Good overall experience. No problems or concerns.
Only problem I had was trying to get someone to answer the phone at the Norman facility...normally would go to the 800 , when I neede to talk to staf on sight.
Really glad that there weren`t spider eggs and other weirdness all over my stuff! Thanks!
The box was just big enought to fit all my funitures and the pickup driver was so kind.
I was very please with the service. Anthony Dalessandro did an outstanding job handling my account. I think I was the first person to rent space for their automobile. The staff did an awesome job.
Staff was very friendly/very helpful.
the rates were to high thats y we left
Good...always use during the summer.
The staff seemed to always be annoyed when you needed anything from them and it was the sllllooooowwweesssstttt place of business I`ve ever seen. Facility was good, unit clean.
The gentlemen help me to unload in the ice and snow and i really appreciated it.
I was very impressed with the staff and service, it was outstanding.All my needs were taken care of and I was very very please with the whole experience.
The facility was convenient and well-maintained, and staff relaxed and friendly. My only complaint is I asked to be put on the ground floor, and was put upstairs. I would definitely use U-Haul again.
Mr. D`Allessandro and the rest of the staff were professional, friendly, helpful = delightful!
Everyone was very helpful in getting set up with a storage unit
Everybody at the facility made things easy. They were very helpful.
My storage unit itself was very dark. I had to carry a flashlight every time, and it was difficult to hold a flashlight and carry objects at the same time. Wish you had 24 hr. access
April was their only good employee, now that she`s gone, this facility is awful. Its ran by rude, non-helpful and judgmental people. I was lied to regularly. I`m extremely happy to have left it.
The people were very friendly and courteous everytime we dealt with them.We had a very good experience and would recommend this facility to others.
staff are really slow... the portable stair are very clumsy
My son is in the AF and was deployed quickly. I called from NY and Roger was great! He helped me get a van and storage container quickly. It helped ease the anxiety of such a quick and harried move.
Great rates and good storage options. Only complaint is that some storage units require a moveable staircase. The one I used had poor steps and the wheels didn`t lock, making it a bit unstable.
Rented a storage unit for a year. No complaints here.
Very convenient. Pleasant experience.
Thank you so much for your service. I had a wonderful experience and will definitely be using this company and location again.
It was exactly what I needed and at an affordable price.
Help was hard to find, the storage space was dirty and bug infested.
I was extremely pleased that we were able to secure the last storage space. Though it is on the second floor, the moveable stairs and available dollies made the move in as convenient as possible.
2 peolpe working they where over wellmed phones ringing add rude people insisting the be whanted on now. If it had been me runing the store I would have cheasesd the rude people off.
There is ALWAYS a line in the lobby of the Sooner Center.
problems with the extra locked that was on the outside door not being removed one time waited half an hour before dragging my stuff through the lobby.
the only thing that needs to be changed is the fact that you do not pro-rate the rent. I had to pay for a whole month when I only used half a month.
The complete incompetence of the staff was appalling. The line moved so slowly, that customers walked out of the store. Basic tasks required by the employee we dealt with were next to impossible.
Long wait and staff very unprofessional.
The only thing I would change is the wait time. Everytime I went there there was only one person behind the counter. I had to wait 15 minutes just to get keys to the storage center.
so far my experience has been very good
The staff were not friendly OR helpful and both times I`ve been in the office there`s been a significant wait.
Everyone was friendly and helpful exceeding my expectations.
It was a great place to store my belongings. The check-in and check-out was very simple and quick.
It was good and the counter help was friendly. Very convienent. Will use facility again
I was assisted almost right away every time I came in. I liked that there was more security than a camera and a door. Great place!
It was such an easy experience and I love the security measures! :D
Staff was extremely nice. Storage unit itself did not have any lighting. When I moved everything out, there were mouse droppings on most everything.
The staff was awesome!! They were very friendly and professional. I will definitely inform friends to use this storage facility or even the U-Haul truck service.
I moved out of my unit on Sun. 9/20/09 and returned twice to get some help with checkout. There were 2 people working, only 1 inside. It took a long time for help. It was upsetting.
Staff was very helpful to the student using the facility for the summer and to the out of town parents that were paying for it. :
eric was very helpful in answering all my 100 questions lol very friendly and proffessional got me all settled with no problems awesome!!
is was pretty good the manager was very helpful and nice good customer service.
You often have to wait in line for a long time, but you can rent for one month with no deposit and no contract. Perfect for anyone who is moving and needs storage for a short amount of time.
The staff is very friendly and helpful...location is easy to get to, facility is clean...
Lost record of my storage unit. Unhappy, will not use storage services again.
The place was nice, convenient, and had friendly staff. The owner is very nice!
Erik and his team are absolutely wonderful. Helpful, friendly, polite. I have been a customer for several years and wouldn`t change this location for anything. Thanks, Erik!
This has been my second year since my daughter has been in college and each time they have been most proficient and very helpful. WAY TO GO U-HAUL!!!
No problems..will use it again
Staff is very helpful and friendly, facility is always well maintained, clean and orderly
I cannot say enough on how well I was treated by Eric,Rick and their co-workers made sure everyting was ready when I needed it and where I needed it. You all rock!
i loved it rogger made me laugh and helped out alot
Only bad is that the door to our storage room opens inward. This makes it difficult to get large items into the storage room and you can`t utilize the full space. Needs to roll up or open outward.
Have relied on this facility in the past and will definitely need it in the future.