great service and no complaints
Debra VitulliCustomer Reviews for U-Haul Moving & Storage of North Pensacola
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I spoke directly with Christine and was told I would have a drive up storage unit. When I arrived, Mike told me he was putting me on the 3rd floor. The people who were helping me had to change their previous arrangements because it took a lot of extra time to unload. It also made packing the storage unit much more disorganized. Not everything fit. Was never told why this change was made. This will affect the unloading of the locker in a few weeks as well. I guess when they're giving you a free locker for just a few weeks they can do whatever they want and don't care what it does to you.
Dan Clark | First ImpressionsMy trailer had a great deal of owl leaves in it which interfered with my loading of furniture and we’re blowing out of the trailer while driving. Also, because the location is a storage facility as well there was an automatic gate and car traffic which interfered with parking and trailer pick up. Since there is another U-Haul location 1/4 mile away I will never use this location again and don’t know why it is necessary anyway
Christopher LoringVery good
Antonina Mckinney | First ImpressionsThe entire experience was easy and professional. There were no concerns of any sort.
Steven BrownThe lady that waited on me when I came ro pick up the truck was the worst. She had no customer service skills at all. She didnt explain anything about the truck. She actually gave NO customer service to me at all.
Christine Matthes-BellThe front office husband and wife are very nice. I've been using this storage for years and they have always been very customer Centric and helpful. I feel safe storing my items at this location. Highly recommend.
Bernette Lee | Overall ExperienceBest storage we’ve ever rented. Customer Service was always superb! We would definitely use this facility if storage is needed in the future!
Larry Cannon | Overall ExperienceThe team and management I hold in my highest regards...so professional and exceptional!
michael landey | Overall ExperienceMike & Christina are amazing. They will always be a part of my extended family. 5 years or storing with them, 3 cities & a Baby Girl. I hate to finally leave. I love you guys & wish you the absolute best. We'll always come visit. ❤️
Shanbria Moultrie | Overall ExperienceThanks for the great work!
Sandra Jeter | First ImpressionsMY FINAL COMMENT IS:…. … THE BEST KEPT SECRET IN ALL OF PENSACOLA
PAMELA THOMPSON | Overall ExperienceThe staff went above and beyond helping me. I want to say thank you for the kindness shown to me!! What an awesome staff!!!
Kandi Ard | First ImpressionsThere was no rearview mirror, which caused me to be in a dangerous situation when needing to switch lanes. I had to turn around several times because I could not ensure no cars were behind me. Also, after cleaning out the truck, one of the movers decided to leave one single item which weighed no more then 5 and uhaul to charge an extra 25.00 to remove it even after I explained I didn't know it was put back. I will never use uhaul again and will also share my experiences with others. Now that I'm thinking,When I initially went in to pick up the truck, instead of the manager welcoming me in, his first words were; "you're late". During the process of setting up the rental, the manager the proceeds to try and takea photo of me. That really made me uncomfortable because I provided my picture I'd. Honesty speaking after sitting here thinking and writing this, thi ls was a horrible dehumanizing experience and I guarantee I will nver use uhaul again.
Shauna Bush-AdeoyeGreat, fast and effective service. Vehicle was clean and we had no issues
Alexander DevineIt was a good friendly service.
GARY JOHNSON | First ImpressionsGreat customer service! Very friendly and accommodating.
John LewisTheses people are so nice and helpful every time I came in or called. The maintenance man went out of his way to help when needed. . I definitely reccomend this place. Too bad they don’t have more space for more storage.
anne landry | Overall ExperienceGreat place had my stuff stored here for years and never had an issues they would call me after storms to make sure my stuff was okay and overall just went above and beyond in service and care. When I moved out of town they were completely understanding and it was an easy move out process. Would recommend to anyone.
Dakota Dunning | Overall ExperienceEverything good except Uber picks up from across the street rather at or near the Uhaul store.
Marckenly EstimaThere was no one there when I got there to pick up my rental….showed up 15 min late….
William SiemekI am 72. I've rented U-Haul trucks for decades. This is the absolute best location I have ever encountered.
Tlee horneThese are the most kindest professional managers that I have ever met.
sherryll luallen | Overall ExperienceOnly issue was the entry and exit due to the short drive and the location on Davis hwy, other than that is a very well maintained and nice facility.
Marc Blanton | Overall ExperienceChristine and Mike run a very tight ship, but are super friendly. Their storage facility is exceptionally clean and pest free! The building structure is real sound and the units are likewise. The grounds are kept clean and well organized too. I love the landscaping; it has a nice homey feel about it. I highly recommend this U-Haul business center for all your moving needs.
DONNA PAQUIN | Overall ExperienceI went to two offices and they were both exceptional.
sherryll luallen | First ImpressionsFriendly folks...nice clean and secure place
Wendelyn Tew | Overall ExperienceBrandon was especially pleasant, efficient and effective. I would use this location primarily because of his excellent performance.
Elizabeth HoneaGreat Service111 !!!!!!!!!!!!!
BRENTWOOD ASSEMBLEY OF GOD | Overall ExperienceI utilize this location ALOT. Hands down, it is the best storage facility in the local area. The team in charge of the facility go above and beyond to keep the facility clean, functioning properly, and on schedule. I have only good things to say about my experiences here.
JOHN MILLERLoved the woman who helped me rent a moving truck. Quick and courteous! Straight to the point and explained the entire process easy as can be.
Nicholas FuentesAwesome Customer service. Everything was clean and well maintained. Customer rep was very courteous and helpful
Herb SamuelsVery good customer service
Robert CranfordNot sure my first time
Kenneth ReynoldsBrandon was extremely helpful and was able to accommodate my storage needs. I also got my first month free and get a free lock. Which is helpful when you’re moving on a budget. This is my third move utilizing this facility. Christine and Mike Harris are good people and I have had no issues with dealing with them and storing my belongings. I would highly recommend them for your next move and also for renting Uhaul trucks with them.
Karen Leleux | First ImpressionsThe lady got upset and acted like it was my fault that something was wrong with his vehicle when I picked it up that way, and explain that then proceeded to tell me that she could not take the vehicle because I was a day early, then huff and puffed and yelled as you can check the security cameras of The Office. And then proceeded to give me like the 5th° over the whole situation when I don’t even work there. Also, tried refusing to take the truck after I had already went to another location to drop off the truck and they said that I had to drop it off at that location so I end up having to put more gas in the U-Haul more my money just to drop it off. Then I never received a receipt email or paper otherwise.
Anitta BlohmEveryone I dealt with was very helpful, friendly and professional.
John PortaI was there 18 months and had no problems!
monique rockette | Overall ExperienceIt is a climate-controlled facility and a super convenient location for me.
T Lee Horne | First ImpressionsI was in a bind to get a truck or van, however, didn't realize you had to have a local license to rent one. So another site sent me to this site at 7835 N. Davis Avenue and they rented me a 10' truck. I really appreciated them working with me.
DEBBIE GABLESlow service.. was there an hour.. was asked to call U-Haul to check status… I’m not the one at work so I shouldn’t have to call.. he should call.. he was very slow.. typed very slow.. and if the company ever get busy he will be their downfall due to speed!!! Working the clients and taking forever is unacceptable
TAMONICA JACKSON | First ImpressionsEveryone was super friendly and helpful. I would definitely recommend this storage to anyone.
HEATHER MOROTT | Overall ExperienceThanks team for being so patient with me!
Jasmine HolmesFriendly and flexible, the staff listened to my needs and provided great service. Only one billing issue on their end which was corrected within minutes once I informed them. All of my items remained in the same condition for 3 years. Extremely satisfied.
Justin Moseley | Overall ExperienceElevator needs to work when movers come. Heat wave not helping.
Linda Ard | First ImpressionsAwesome people and professional
Eugene HigginsMr. & Mrs. Harris were soo over and beyond helpful and made sure my move to Pensacola Fl and amazing success. I can see why their faculty is always at 100% capacity. I would give them more than 5 stars ⭐️!! I appreciate them and how great they are!!
Brenda Hickman | Overall ExperienceIt’s all good
John HortonNothing this uhaul is amazing
Barbara OlsonFast friendly service. All my needs were met. Staff is very nice
Noelia CorreaThe operation is A-ok, but the location is quite crowded.
JAMES WHITMOYERMike, Christine were very helpful. I will definitely use this facility again.
JAMES MCKINNEY | First ImpressionsStay the same
Charletta WIlliamsI’m sure the owner has to deal with many types of people using his equipment. However, I felt like I was being treated like a kid. It wasn’t until I told him a drive for my job he seemed to let off a little and even still I was seemingly under the eye of suspicion.
John PleauThe Harris’ were professional and courteous. I would rent from them again
John HortonThis location is the best location I have ever used in storage. When I say exceptional and amazing people run this place… that would be an understatement… I have used storage units for years but I have never been treated this well ever. Christina and her husband have been a blessing to work with on my move to Fl from out of state. They stayed in constant contact with me the whole time. Thanks guys!! God Bless y’all!!!
Brenda Hickman | Online Move InGreat customer service. Always.
Terri JenkinsYour kindness will never be forgotten thank you so much for being so caring and helpful when you saw that I was so upset after coming from 7220 N Davis Hwy Storage and the way they kept their facilities. FIVE STARS TO YOU BOTH AND YOUR STORAGE FACILITY Thank you Constance Wells
constance wells | First ImpressionsThe management were exceptional and then facility was always spotless and well maintained.
Dee Richmond | Overall ExperienceManagers made me feel at home
David Miller | Online Move InNone
Zonia Heath | Online Move InSuper inconvenient location and charged an arm and a leg
Jeri CooperChristina & Mike Harris we’re very helpful in more ways than be.
Vicky Eubanks | Overall ExperienceGreat service. Quick and east pick up an return.
James GreeneMr. & Mrs. Harris are wonderful people and anything I needed they gladly helped me with. Their Office, the Restrooms and the entire complex is neat, clean and very well maintained. I booked and set up renting the Unit completely online. It was great to see everything when I got there and the carts were right near the elevators making my tasks go smoothly. As I was moving my things out, I met Brandon who also works there. He greeted me and we spoke for a couple of minutes, then went about his work. I highly recommend anyone who is seeking a safe storage solution, it is there and worth every bit of the very reasonable rental rate.
Suzanne Demichele | Overall Experience<3
Michael Pierce | Overall ExperienceBoth front desk people were pleasant and knowledgeable
Jairus HillNothing…everything went well and as planned! Thanks!
Larry CannonRenting from uhaul is a necessary convenience almost everyone is going to use at some point in life. I am glad to have such a service available and it has gotten to quick and hassle-free lately. The only drawback is how quickly the costs go from a simple inexpensive rental to a significant chunck of change. It doesn't make sense to be charged for so many detailed items when we are already paying for the use of the truck, having to put fuel back in it and insure it. Why must we also pay for each mile, have the dolly and blankets in the way and get charged if they get knocked loose? I guess that is the way of this world any more. Before long, we will be paying for use of air conditioning. (I sincerely hope not!)
Lisa PeckIt was a great experience the van I rented was awesome the trip the ride was wonderful and the three storage is just so perfect to dump everything into until I can sort it out the only problem I have with the whole experience is the price seems a little bit high.
David Sargent | Overall ExperienceThey are very nice.
JEWEL MCCORVEYChristina and Mike were an excellent pair...they hired great staff too. That is rare these days. It’s important to have a safe environment and those two provided just that...was a pleasure doing business with wonderful people. I’d recommend this facility above others...no nails or gravel.
GINGER JEFFCOAT | Overall ExperienceI love this U-Haul store. The couple that works there are amazing!
Kayci TapiaGlad to again use Uhaul it's the Best and Mr. and Mrs. Harrison are wonderful people!
Suzanne Demichele | Online Move InThe van I rented was a very nice ride with no complications at all. I felt like I could trust the vehicle to get me to my destination and back again.
David Sargent | First ImpressionsThe only thing I can think of that would improve is to lower the price per mileage. It was the most expensive part of my trip.
David SargentPrompt and courteous.
JEWEL MCCORVEYThe people are very nice.i have recommended this location to others.
JEWEL MCCORVEYGood equipment in great shape. In and out quickly. Very easy rental
Michael JanasWhen telling a customer or giving a time to drop off with no penalty there shouldn’t be no hidden agenda to later tack on fees
Jacquelin SmithThe van I rented was awful to drive. The breaks were so sensitive that you barely touch them it was like slamming on the breaks. The inside was not very clean and it smelled like cigarette smoke. When returning the van during open hours the doors were locked and a sign on the door saying text this number and I will be back immediately. Had to wait 10 min for him to show up.
Richard PowellNothing
EDWARD THOMPSONMike was great! Parking at this location sucks.
Henry BrewtonGreat and prompt service and respect
Sheila GarrettHad to wait over an Hr for the previous Uhaul truck user to finish. Also had to pick up the trailer from a diffrent location and got charged extra for miles used due to having to make 3 back and forth trips to diffrent uhaul locations in Florida
Stanley TippinsExcellent rented at last minute very helpful and friendly would recommend to any one
Charles harbelVery friendly and helpful.
Charles ParkerThe unit was not a 5 by 5 by 5. The height was 3 feet with a sprinkler system running into it .
Sam Haim | Overall ExperienceI needed two storage units and the staff was very helpful in accommodating both moving in as well as moving out.
LaMarr Schneider Coe | Overall ExperienceSpotless; convenient, and priced right. Staff is friendly and professional. Outstanding experience.
Steven Howell | Overall ExperienceExcellent service
Bryce DensonMr. Harris did a good job of getting me registered. However, the unit was supposed to be $24.95 on the outside. I had a reservation for it. But his system, was not updated to this fact. The unit was already rented and I had to get one behind the gate for an extra $10.00 per month. Also, Public Storage corporate in their marketing materials stated the unit would be five feet by feet by feet. The unit is not five feet tall. It is smaller. Also, their is a fire sprinkler system in the storage unit, blocking space that I could use. But Mr. Harris, told me I would get the first month free. NIce Southern couple running the storage station.
Sam Haim | First ImpressionsEasy access, good quick service. Very clean and safe
Katherine Demuth | Overall ExperienceBoth the woman and the young man that assisted me when i needed to upgrade were very friendly. The both went up and beyond their job.
Cheryl Vines | First ImpressionsThe reading on the odometer was not correct and they tried to say I drove 12 miles. They already admitted that the gas meter was off. So they incorrectly documented the gas and miles on the vehicle. They also tried to charge my card for the extra mileage.
Michael CaballeroQuick and easy. Nice location.
Troy OrdorffExcellent service, no issues.
Dawn TrinkleThanks, all my items were in great condition, I have no complaints. And no odors or any other problems. My only concern is on me. With the auto pay I did check on storage(auto pay and every day life un fortunately I did not stay focused. I am enjoying the memories of my items. Again thank
Verna Sanders | Overall ExperienceI WAS SO EXCITED AND WELCOMED THAT I HAVE TOLD SEVERAL PEOPLE ABOUT THIS SPECIAL COMPANY
Burnedetta Alicia Kincy | First ImpressionsThe customer service was excellent and the facility was impeccable and very clean !!
Abraham Cruz | Overall ExperienceEverything was perfect 👍!!! No improvement needed just keep doing what they are doing!! Christina did an excellent job with her customer service and locating a 10 foot truck for me to be able to pick it up at the same location I was moving my belongings from storage.
Abraham CruzVery friendly & helpful. Went out of their way to hel me.
Vicky Eubanks | First ImpressionsI rented a storage unit for over a year and never had any issues with security or cleanliness or any other type of issue. The managers of this facility were awesome and always very helpful!
Marcy Edwards | Overall ExperienceIn that town the people were very kind, the lady who answered us on the phone when we had a question was very professional
Eduardo CalderonChristine and Mike Harris, the owners are wonderful! Their facility is the cleanest storage unit I have ever seen! It was a beautiful unit and I thoroughly enjoyed using their facility for storing my things. It is safe secure and they give the best customer service in town! I highly recommend this facility to use for your storage needs. They pay attention to every detail. Every time I would check on my unit they were washing vehicles taking care of customers and always doing it with a courteous smile. Thank you Christine and Mike for all that you did for me and I am so happy to have met you. Thank you for taking care of my things for me while they were stored at your facility! Warmest regards, Jennifer Moore Sarasota Florida
Jennifer Moore | Overall ExperienceI love ❤️ this location they are so helpful and commitment I can’t begin to explain how grateful and appreciative I am for these awsome vessels go the extra mile without you even asking 😊♥️ Thank you Uhaul for curtesy and your expertise
JACQUELINE SMITH | First ImpressionsBrandon was great! Although a young man, he is excellent at his job and proud to work at that location.
GINGER JEFFCOATThis facility has everything one needs for moving & Storage needs.
Danny Hall | Overall ExperienceI love this place the people here are very friendly and nice
Pamela Hardin | First ImpressionsOrdered blankets from them while the cargo van site TWICE has not provided them although I had secured them in advance. Quite aggravating BUT THIS place is friendlier and efficient than the other one on Davis. I will use them from now on.
JUDITH RHODESThe free lock was not there, but I had to get a larger storage. So, I received it the next morning.
Sabrina Adams | Online Move InGreat rental
Tamara Fluhartythe door broke and a wood plank was added to fox it but made the door harder to open
Tabitha Henderson | Overall ExperienceThe van was spotless and in perfect shape .van was out front waiting for me to pick up . The man and woman that run the place were kind and helpful i needed the van for longer than I thought they work with me and made it happen..the whole place was clean and very well maintained I will be back and would recommend the store to anyone thank you Jennifer w
Jennifer WhismanFriendly staff
Anthony Newell | Overall ExperienceBest storage facility and options in town!
Shelia Willis | Overall ExperienceNot a thing-great customer service and delightful people Christina and Mike Harris
GINGER JEFFCOATBeautiful facility, very easy to access all the dollies and carts. Even their landscaping, was done beautifully. In a terrible finding of condemnable conditions, my family suffered an emergency re-housing. Without any family, or friends in the area, Uhaul made the experience laughable, affordable, and done that day! We love everything you do. To the owners of the facility. FLAWLESS! ;)
Michael Pierce | Online Move InGreat service I will tell someone about your company thanks so much for everything
Eric Dennis | First ImpressionsI loved the fact it was very clean! Christine and Mike were very friendly . Always keeping the place looking good . It was affordable and I can’t express enough how clean the place was ! Thank you Jeannie C
Jeannie Cooling | Overall ExperienceMy daughter died in a car accident, they would not work with me on my payment
Vennessa Watts | Overall ExperienceThank 4all the help!!!!
John Gonzalez | First ImpressionsDisappointed they couldn't take my cash payment; lacked change for $50 bill.
Chris FordThe storage unit exceeded all of my expectations in every respect. The owner/manager was extremely helpful and truly took pride in operating the storage and rentals. I give this facility a very strong 5 Star Rating
Dan Clower | Overall ExperienceGreat service and friendly staff.
Justin Fisher | Overall ExperienceChristina and Mike have always been very helpful.
Jeri Park | Overall ExperienceI am disabled and cannot walk they are very accommodating
David West | Overall ExperienceAbsolutely loved the couple there they were always nice had the best attitudes no complaints.
Nyeshia Mickles | Overall ExperienceThe online ad stated a free lock but the office was closed and it wasn’t in the unit so we had to leave it unlocked
Donna Torre | Online Move InBeau UHaul Storage in the country!
Randall McCart | Overall ExperienceI’ve had my storage for years the owners wife is rude and always have been, she gives drama or dog vibes, I’m happy to finally be done doing business with them only because of her.
Ashlee Knight | Overall ExperienceVery friendly and accommodating attendant . The facility was very clean and safe.
Shelia Willis | First ImpressionsMike and Christina are great to work with. They go above and beyond to help their customers…
ANDRES CASTRO | Overall ExperienceJim and Christina Harris along with Brandon all were courteous , friendly, knowledgeable, and professional. They all three are a credit to your organization. My daughter, Michaela Jones, has a move in the very near future from Navarre, FL to Houston, TX. She will be booking her equipment needs with Jim and Christina. Best regards, Tim Jones
TIM JONES | First ImpressionsLovely people especially to out of town is like me
Latifha Collins | Overall ExperienceMike & Christian were friendly & professionals.
Donald Strole | Overall ExperienceI had also priced a storage room with Life Storage but U-Haul offered a storage room free with the truck rental. I was looking at $80+ per month for a 5x10, and wasn't sure if I would be out in one month. Your rates were about the same price for a 10x10. So it worked out well for me even if I had to stay there n storage. As it turned out I didn't. Thank you for helping me with this transition.
David Sargent | Overall ExperienceVery pleasant staff.
Gene Eason | Overall ExperienceThank you!!!
Marsha Boggs | Overall ExperienceIt was so easy to sign up for a storage unit, the sign-in code, the drive back to the storage unit, the map showing me where the unit was located, the key to lock it up, the carts to put my boxes on..,everything was super simple!!!
Janene Dyster | First ImpressionsMy family and I thorougly enjoyed doing business with this establishment. Friendly, professional, helpful. Thank you.
dennis horimoto | Overall ExperienceVery helpful staff
Carol Callaway | First ImpressionsStaff was extremely helpful and friendly
Robert Aycock | First ImpressionsExcellent management team. Convenient location.
William MCCOY | Overall Experiencewell maintained and easy access for loading and unloading
Ron Hillis | Overall ExperienceBest and nicest UHAUL ever!
Laurie Hobbs | Overall ExperienceOutstanding service
adrianne hunt | Overall ExperienceI was very fortunate to find a storage unit & truck at the end of the month. Good people running that U-Haul & will use them in the past. No hidden fees, just straight up.
Donald Strole | First ImpressionsGreat price
Tom Sutter | First ImpressionsBest Uhaul I have ever been to.
Joseph Oliver | Overall ExperienceMike and Christina Harris are good people and I enjoy doing business with them. I am a returning customer. I have utilized the storage facilities, U-Haul rentals and purchased my moving supplies and lock from them as well. One stop shop. Also I feel safe utilizing their facility and knowing that my personal property is protected and safe as well in their climate control gated facility. Highly recommended and see you again for my next moving needs.
Karen Leleux | Overall ExperienceMr & Mrs Harris are two beautiful people. I can’t thank you enough for everything. I would recommend their location to anyone in need of storage or truck rentals.
Tameka Hall | Online Move InIt was very clean and the staff was very helpful and friendly keep up the great job.
Laquita Gulley | Overall ExperienceLove you guys y’all are so great!!
Chloe Coleman | Overall ExperienceExcellent customer service I felt like family
Edward Irby | Overall ExperienceJust the couple that ran it.
Barbara Shirley | Overall ExperienceWas told by call center that I was getting a first floor unit. When store called me was told unit was on third floor. Office staff was very friendly but A third floor unit would not work for me. Call center needs to give out correct information. I rented somewhere else.
Ray Elerson | Overall ExperienceGreat management, super convenient move in and move out, they are so helpful ❤ best customer service experience I've had in a while.
Samone Mathis | Overall ExperienceIt was amazing to work with Mike, he made the transition and moving process simple and easy.
Daniel Kane | First ImpressionsVery affordable. Well maintained. Just what I needed.
Julia Randolph | Overall ExperienceMike and Christina Harris are excellent representatives of U-Haul! They go well above and beyond good customer service. They treat their customers like family and have always run a secure and safe and quality storage facility. I will tell everyone I can to keep their materials at the Harris facility. Excellent service!!!
KENNETH WINN | Overall ExperiencePoor management, never answered phone calls, was always very rude, and hung up on me several times.
Scarlett Kerns | Overall ExperienceThe process from beginning to end was seamless. The staff were friendly and genuine when assisting me!
Thanh Tran | Overall ExperienceI’ve used this location a number of times for storing household goods and a travel trailer. This facility is very well run and maintained, fast, courteous staff. Highly recommend.
Kayla Thompson-May | Overall ExperienceVery nice ppl always helpful would rent again thanks alot
Ben Nutall | Overall ExperienceI love you two, thanks for taking pride in your work ❤
Nancy Baker | First ImpressionsThis Uhaul location is superb! Hands down, excellent customer service. I’ve used them several times and every time they are just Awesome! The flowers in the flower beds look so beautiful too. Thank you so much!
Nicole Spear | Overall ExperienceThis Uhaul Storage facility is the best I’ve encountered yet
lorin jackson | Overall ExperienceMike & Christina ALWAYS go out of their way. They aren't even paid for HALF the time everyone sees them out there working, and they're STILL doing it with a smile!
Brandon Clark | First ImpressionsMike and his wife were awesome and accommodating!
Lisa Free | First ImpressionsExcellent customer service. Friendly and professional. The facility was clean and convenient and having accessibility to elevators and the push carts was extremely helpful In storing and retrieving my belongings.
Karen Leleux | Overall ExperienceAfter driving for 8 hours during a torrential rainstorm to remove my Mother's personal items from her memory care..we hot a truck and unit from Mike.The only ray of sunshine in what was easily one if the most difficult times in our lives.
SHARON YARBROUGH | Overall ExperienceWould like for them to be 24hr access.
JAMIE THOMPSON | Overall ExperienceThe staff at u-haul two guys They were so helpful and courteous to customers I even told them I hope there was a recommendation card for them the two guys that was there on March 1nd we're very professional thanks uhaul staffers.
LINDA SQUARE | Overall ExperienceStaff is very friendly and professional! Best choice for storage in this area. Property is very well maintained.
Cheryl Payton | First ImpressionsFacility was very clean and employees were very excellent with their job by helping other people and very polite
Crystal Hughes | Overall ExperienceStaff was friendly and storage unit very clean. Will use again if needed!
Toni Leigh Smith | Overall ExperienceI always go to this storage for any storage or moving needs. They are fairly priced and I love the customer service. I would recommend this storage facility to anyone.
Jessica Weaver-Riley | Overall ExperienceMike and Christina Harris were amazing. They are professional and friendly, and they consistently went above and beyond to make sure that my experience with U-haul was a great one. I have and will continue to recommend their facility to everyone I can. In addition to being knowledgeable about everything I needed from U-haul, Mike and Christina offered compassion during the extremely emotional time of losing my dad and going through his belongings. They are a gem and a priceless asset to U-haul. Thank you for allowing me the pleasure of doing business with them. In my experience with U-haul across the country, they have made this experience by far the best.
Erin Truelsen | Overall ExperienceMike and his wife are always helpful and friendly.
Scott Sherman | First ImpressionsGreat experience! The only negative, and I think it's just bad luck, is that my particular unit had a pipe running through the middle of it. If I had needed to store more items, it would have been an issue, but otherwise it was a great unit and facility.
Chris Milheim | Overall ExperienceThe best customer service I felt at home at this location . I felt safe and that my property was safe.
SCOTT PEMBERTON | Overall ExperienceThe only downside to renting from UHAUL is corporate likes to raise the rent after three months, and every three months after that. Literally every three months you get a raised rate. That's possibly the most irritating thing in the world and why I'm unlikely to ever rent space from UHAUL again.
James Hammond | Overall ExperienceBest storage facility in Pensacola. The couple who runs it are exceptional people. Very helpful and hospitable. I highly recommend the place .
Jeremy Barrick | Overall ExperienceChristina and Mike Harris are wonderful people! I could walk into that office and chat about anything with them. Very professional but also humble and willing to help in any way they could. We are storm victims who lost almost everything. They got us into their facility as soon as they could which was in no time at all! I thank God for their smiles, their laughter, and all around caring! Bless them ALWAYS!
Voncile Spotts | Overall ExperienceI can't thank Christina enough for her help. I arrived to find out the unit I had reserved online was not available due to an issue with the computer system. This was stressful, but also understandable given the extenuating circumstances after Hurricane Sally. You can tell they are local owners and operators because they did not even have a hint of a "not my problem" attitude. She assured us she would make something work, and she did. Sure, it would've been easier if the system had worked the first time, but that's life and you get a better a look at someone's character when things go wrong. So this gave me even more confidence to share my experience that you will be taken care of here at their facility. Thanks again!
Tyler Rambeau | First ImpressionsThe staff is very friendly and awesome. Prices are very reasonable and the facility is clean.
Jennifer Harder | Overall ExperienceLoved the ppl there, they were all very nice. All but one, the was a colored girl there who was VERY VERY rude. Did not appreciate the way she spoke to me. Other than that it was very clean and I would surely go back and rent from them again.
Amy Millis | Overall ExperienceChristina and Mike were over-the-top helpful and it was a delight to meet them. Superb facility- very clean with well-kept! It warmed my soul to see flowers growing in a storage facility ! Thank you both.
Nadine Unger | Overall ExperienceVery clean and friendly, felt super safe.. Really liked it there..
Amy Millis | First ImpressionsVery nice and clean and convenient I always rent here I will recommend this one great owner Love it
Linda Whigum | Overall ExperienceFriendly, helpful and great customer service. Highly recommend.
Karen Leleux | First ImpressionsThe folks here were beyond helpful! Best experience ever!!! Thank you very much!!!
Joel Honse | Overall ExperienceI have to say that this husband and wife team at this facility were just Fabulous!! I have never seen the compassion for helping people instead of just treating it as a business as I did with these two. Mrs Harris went above and beyond to help us in our situation and for that my sister and I were more than grateful! I really and truly would reccomend they're facility for anyone's storage and U haul needs.. Thank You again!!!
Gloria RIVERA | First ImpressionsIt was an pleasure renting here Thank you
Tina Stromas | Overall ExperienceThe premises were very clean and safe. The two people running the place are amazing people and helpful.
Jeremy Barrick | First ImpressionsI have always had a great experience with Michael and his wife. The facility is always clean and they are always welcoming!! I would recommend them to my family and friends for renting a truck and/or storage.
Vanessa Rodgers | Overall ExperienceMike and Christine are THE BEST! I have been a customer for 5 years and have had second-to-none service from them each and every time. If you care about your stuff then choose this U-haul storage facility.
DEBORAH WEST | First ImpressionsI would like to thank you guys so much for your hospitality And generosity.
Martha Williams | Overall ExperienceThe managers are amazing and so accommodating
Andrew Kumar | Overall ExperienceThe facility is very well maintained. I felt like my belongings were secure there. The owners were always friendly and helpful.
Tiffany VanNostrand | Overall ExperienceI've had a storage unit with Mrs. Christina and Mr. Mike for over 5 years. I rent all my Uhaul trucks and vans with them as well. Their facility is always clean. the lobby is always clean; it's well lit. The elevators are always available. There are always carts available as well. The lobby always has supplies available for packing, moving and storage needs. They are the sweetest, kindest, personable people I've met running a business. I moved into a house so I will no longer need a storage unit but I will definitely still rent out my trucks through them and recommend them to anyone in need.
Cristel Arnett | Overall ExperienceVery clean I haven’t check all the items but nothing seems to be off!
Christina Bacon | Overall ExperienceChristine and Mike were very friendly, professional and helpful. I rented a 10X10 climate controlled unit for one year. Very reasonably priced, and when I just moved my stuff out I used a 15ft UHAUL truck. It was clean, drove smooth and was also reasonably priced. I would recommend this particular facility to anyone needing a good, safe place to store their items.
Laurie Brannen | Overall ExperienceI didn’t receive a swipe card they have them but says most people loose them and don’t really like the fact that I have to get out the car to punch in a code and then I was charged 5.00 extra a month to get a clicker when if the key pad was where I could drive up and punch in code and even if they had given me a card I still have to get out the car and then 5.00 extra for a clicker because their key pad isn’t stationed where I can drive up and stay in the car in this day and time is like wow. And if the location is gate and key accessed but I can’t access it 24 hours is ridiculous only 5am to 10pm and when I asked about 24 hour access I was told it would be an extra charge is ridiculous if they have cameras and gates why can’t I access it 24/7
Hannah Williams | Online Move InExcellent customer service, warm and friendly very, professional. Great storage space for a really good price! If ever needed again, I would sure go back. Thank you
Trameka Turner Rios | Overall Experiencevery well oragnized and very nice facility.. very well maintained. mike and christina very helpful and take care of the facility thank you for everything
ELVINO CARDENAS | Overall ExperiencePerfect experience. Highly recommended. Very well managed, clean, landscaped, fenced with great security. Our church tax exemption was accepted perfectly. Very very safisfied.
CHRISTIAN SCIENCE CHURCH | Overall ExperienceVery friendly staff and clean facility. They were extremely busy but were very courteous to, not only customers in their office, but also customers calling in. I will definitely recommend this storage facility.
Cemantha Bottomley | First ImpressionsMuy buen servicio dejé mi trailer por dos meses y todo muy bien muy seguro
Raymundo Sillero | Overall ExperienceMike and Christina were great to deal with. They were professional and kept the storage facility extremely clean. Move in and move out processes were clear and easy. I highly recommend using this specific facility for storage needs.
Jessica Rogers | Overall ExperienceOffice personnel went above and beyond with my turn in and rental storage. Very helpful and knowledgeable
Bernard Londino | First Impressionsreservation system caused confusion in that we reserved a unit while the on line system bumped us resulting in us having to get a larger than needed unit
Ron Hillis | First ImpressionsThis is a top notch facility. Very well run and very professional. If I needed to I would use them again. This couple is outstanding!
Pamela Howard | Overall ExperienceAlthough this facility was furthest away from our home in Gulf Breeze we have and will always continued to do Business with the Harris’s a dynamic couple who run it. Could not ask for a better facility, Reliable, professional, honest, friendly and clean. We had nine children, and have used them many times over the years with moves for college, local, long distant, short and long term storage. All I can say is Thank you, Thank you for being so awesome! Mary n Dallas
mary varwig | Overall ExperienceGreat staff, very friendly and helpful. Area clean and safe. Overall, excellent!
Jason Meier | Overall ExperienceWe left our items in the facility for one year and found everything in excellent shape - not even any dust. Mike and Christina were very helpful and accommodating.
Richard and Lourdes Piatt | Overall ExperienceMr Mike and staff were very professional and helpful to me during my four years of have a storage unit. The provided excellent service and and a clean facility.
CEDRIC TOLER | Overall ExperienceI was there for 4 years and the only property was always clean and the bathroom was always clean when I needed to use it. The landscaping was beautiful and nice to look at when you arrive through the gates. My only complaint would be that I felt like I should have been credited back for the time I wouldnt be in the unit. I feel like that's not fair.
THERESA ALLEN | Overall ExperienceQuick and friendly service!
Thanh Tran | Overall ExperienceGreat job, quick service, very helpful and friendly!
Jason Meier | Overall ExperienceMike was very helpful in storing our RV. He is very kind and informative. Would highly recommend him and this facility to everyone!! Also had a regular storage unit. It was very clean.
Mark Coers | Overall ExperienceExcellent staff, always willing to help with my needs...
Vincent Kenney | Overall ExperienceThe couple who run the place were always so kind! The place was well maintained and I never had any issues.
MONIKA HAUCK | Overall ExperienceVery helpful owners
Risa Reeves | Overall ExperienceThe managers are very hardworking, friendly, and detail oriented. The property was well-maintained and clean. Highly recommend!
Ashley Allison | Overall ExperienceHaving the first month free for UWF students helped to reduce some financial restraints.
Thanh Tran | First ImpressionsYou couldn't ask for a more professional management team! In my opinion I have rented at the facility on and off since 1990 before it even became a Uhaul owned property. They are hands down the best at taking care of me the customer and keeping up the property that I have ever seen!!
William Scott Landgraf | Overall ExperienceThank you very much for letting me come inside and wait for my cousin in the air conditioning. I get over heated in the heat and humidity, so I thank You! Frances Lang
Francis Lang | First ImpressionsI have had a storage unit with them for a few years, rented trucks , furniture moving supplies, and now moving out of state .. they have been extremely helpful .
LEASA MCCUISTON | Overall ExperienceThis place is awesome. Both people are super to do business with.
Pamela Howard | First ImpressionsEasy brezie
Tony Youngblood | First ImpressionsChristine and Mike, Thank you so much for the three years of the most secure, professional, sincere, trustworthy and heartfelt service. Truly, a blessing, again, I thank you for all you did for me❣️
Corinne Greco | Overall ExperienceStaff is great; my move-in/move-out process couldn’t have been any easier. Would recommend to anyone looking for an easy and accesible storage unit.
Marcos & Shayna Maldonado - Scavetta | Overall ExperienceGonna miss you guys. Extremely helpful with everything. Really eased this tough life transition for us with their great service and keen insight.
shawn creach | Overall ExperienceMike and Christina are two fantastic people who completely grasp customer service, human interaction, and overall niceness. Blessings to both of them.
David Marzak | Overall ExperienceNice people
susan petusky | Overall ExperienceThis office location needs more than 1 handicap parking space. I have needed the space but a non-handicap vehicle was parked there.Manager said “she’ll only be there a minute “ Property is very clean
Kelley Davis | Overall ExperienceThe staff were always courteous and helpful. God bless them!
Katina Hand | Overall ExperienceOverall great experiences
Richard Lee | First ImpressionsI wouldn’t use another storage but THIS ONE !! The owners were always nice and helpful and especially the girl at the front desk ! They gave me a big blessing for the holidays! God bless y’all& thanks
SONYANIQUE Bonner | Overall ExperienceTheir low price for locker rental helped me greatly.
Elaine Hennegan | Overall ExperienceThe owners are amazing and caring
tynisa varon | Overall ExperienceOutstanding service and facilities
Aaron Schlenker | Overall ExperienceYou won’t find a better storage facility! The people are wonderful.
Patricia Wilson | Overall ExperienceOutstanding service and facilities. Was well above expectations
Aaron Schlenker | First ImpressionsThe management team at this location are wonderful. They care about the place and the people that come to see them in times of need or in times of plenty. Great place for secure and clean storage.
Rev. Franklin J. Gore | Overall ExperienceEasy to get to, very helpful
Ethel Phillips | Overall ExperienceFast and friendly service.
Emily Dallas | First ImpressionsThe Harris's that operate this location go above and beyond any customer service tasks and are much more than helpful. They treat you with hospitality and friendliness unmatched in today's world-famil
andrew young | First ImpressionsVery clean. Managers very helpful and nice!!
Bridget Taylor | Overall ExperienceThe owners are professional and courteous and made our move-in experience a pleasant one. I highly recommend this location to everyone in Pensacola.
Judith Reed | First ImpressionsChristina was Very Helpful in helping me get the size climate controlled unit I need. The facility is Very Clean and well maintained. I would recommend this facility to anyone .
Laurie Brannen | First ImpressionsThe management are Very friendly and professional. The lady cleaning lady was very nice and sociable. Questions about the unit after my move out were answered. The experience here was excellent!
Christine Brown | Overall ExperienceThe folks at U Haul Moving and Storage of North Florida are great. These are some of the nicest and most helpful people that one would ever want to do business with. Thank you for a great experience.
john wolf | Overall ExperienceMy sisters and I had storage facilities for a few years and the couple that runs it was absolutely fantastic. Very accomodating and kept the place immaculate. Even landscaped well.
Debbie Washington | Overall ExperienceEverything was fantastic. I always felt my stuff was safe and the grounds were always kept clean. Thank you so much
Lauren Hill | Overall ExperienceVery clean and very nice people that run it.
Tracy Thacker | First ImpressionsThe owners are very sweet n very kind
Heather Talbert | Overall ExperienceWe used the storage for a couple of years and we're happy. Only drawback: one of the staff took our lock for our unit saying that it is theirs, although we were require to purchase that lock.
Courtney Swain | Overall ExperienceGreat staff, friendly and professional
Vickie Lacoste | Overall ExperienceMike n Christina were great. Very polite n helpful.
Heather Talbert | First ImpressionsThe Family ThatRuns This Establishment Are Very Nice And Very Helpful
Arsola Haynes | First ImpressionsChristina Harris was professional and knowledgeable. She resolved my issue due to incorrect reservation provided by Jeremy L. Collins. He reserved a 7.5 10x10 and I needed room for 2 bedroom house.
Christine Brown | First ImpressionsVery friendly and helpful service provided. Thanks.
Jennifer Pryor | Overall ExperienceThe owners of this facility were extremely helpful and accommodating. I would recommend this facility to anyone needing storage.
JENNIFER JOINER | Overall ExperienceRented a unit for 4yrs. Problems or concerns?....not one. Thanks!
DON SHEPHERD | Overall ExperienceMike and Christina were absolutely great. We ran into a problem at another storage facility and they got us right in for better rate and better unit.
Richard and Lourdes Piatt | First ImpressionsMike & Christina went WAY above and beyond my wildest expectations to accommodate me.They are both A+++! I can't remember when I've received better customer service; not totally sure I ever have.
Mark Whitmire | First ImpressionsVery friendly and accommodating staff. Very easy process renting. I have used this facility twice and have been happy both times.
Susan Jason | Overall ExperienceEverything went well. I
Brian Lewis | First ImpressionsMy unit was clean and even smelled fresh! Christina was a pleasure to work with and even brought us cold bottled water! I would highly recommend this facility - the location is great!
Nathan Babb | First ImpressionsWonderful people and great facility!
JAMES MCNEIL | Overall ExperienceVery friendly staff. Went to great lengths to meet our needs.
Latanya Graphenreed | Overall ExperienceWonderful Customer service! Seamless move-in. Thank you!
Sherry Stevens | First ImpressionsMuch like renting a UHAUL truck, I would use UHAUL storage again!!!! After 4 years, it never let me down. - Kent
KENT WEEKS | Overall ExperienceVery friendly and accommodating owners and staff!
Jessica Hudson | First ImpressionsThey charged me to rent a truck because the truck delivering my move was not able to fit in the facility. Something they neglected to mention on the phone. The truck pickup was at the wrong location.
Melissa Corning | Overall ExperienceThank you for all the kindness and professional knowledge you shared .
Loria Dean | First ImpressionsI was highly impressed with every detail of this company, especially the storage unit in Pensacola. The management was easily available and pleasant to work with and the property was superb.
karen harrod | Overall ExperienceNothing
JOE JONES | Overall ExperienceMike and Christina Harris are great. I have enjoyed every interaction I’ve had with them over the past two years. If we have any needs in the future, this Uhaul is whom we’ll call!
Shannon Sharp | Overall ExperienceWonderful experience. After 7 days on the road and a long last day of driving, Mike and James took care of us in a professional and friendly manner.
John Bevrage | First ImpressionsGreat clean store with a very good staff.
ALBERT BROWN | Overall ExperienceI only have one thing, not really a complaint but an observation. I did not like having to go down a hallway, up an elevator and down another hall to get to my rental. For me that was inconvenient.
Dennis James | Overall Experiencevery helpful and accommodating!!
Toni Reilly | First ImpressionsI rented a 20' truck and got the storage free for a month. The first uhaul storage was out of the size I needed, but sent me down the road to another one that welcomed me and gave me a larger size
Randy Guyton | Overall ExperienceMy belongings were kept on U-Haul storage facility for five years. Naturally, I was expecting the worse, instead my belongings were kept in the best possible way, thank you
MARIA TERESA FERDIK | Overall ExperienceGreat experience!!! Would highly recommend- the couple managing this location are phenomenal!!
STEVE WINFIELD | Overall ExperienceHi there, Is there anyway possible you could please delete this email address out of your system? I work for Uhaul in Foley, AL , 24245, and I keep getting reminders and this type of emails from you.
tim finzo | First ImpressionsConvenient to UWF and I-10.
Renee Whitsell | Overall ExperienceThe Uhaul truck handled greatly for our 350 mile move. Arrived here in Pensacola to obtain our free month of storage and found out one location was out of the size I needed, but they provided
Randy Guyton | First ImpressionsVery friendly. Mr Harris went out of his way to accommodate our needs.
Gerald Wright | First Impressionsthank you so very much for your help and Christina is VERY SWEET and PROFESSIONAL and kind and attentive!!
Consuelo Marie Moralez Piper | Overall ExperienceThe staff at this U Haul Center are the best. They are friendly, professional and helpful.
PAMELA BOONE | Overall ExperienceGreat service
Louis Rodriguez | Overall ExperienceChristine and her husband were absolutely amazing and so accommodating. Their part time worker was great as well and very friendly. Made my moving out of state experience very easy. Big thanks!!.
Alexia Weller | Overall ExperienceMr. and Mrs. Harris have a spotless facility and always welcomed us as if we were family. Recommended? Yes, absolutely.
James Masters | Overall ExperienceGREAT CUSTOMER SERVICE BY STAFF,AND VERY CLEAN STORAGE.MY WIFE AND I ARE VERY HAPPY ,
Carlos Souto | ReservationThank you!
Patricia Wilson | ReservationMike amd Christine are outstandimg! The facility is always clean and orderly. Whemever I need something, theyare always ready to help and go out of their way to accommodate me. They are the best yet!
Earl Powers | ReservationVery impressed with the facility and the young man who waited on me!!! Vet clean, also!
Patricia Wilson | ReservationRenting my storage unit was simple, straightforward and easy. I worked with Christina Harris onsite, and she was very helpful and knowledgeable. The entire storage facility is immaculate. 10 stars!!!!
Fin Ronin | ReservationThe staff was very helpful and friendly. I will certainly recommend this facility and look forward to working with them in the future
David Roberson | ReservationFriendly and helpful
Ernest Mello | ReservationThe staff the were the best. Always helpful and very nice
Ann Sullivan | Overall ExperiencePass this on to others. Highly dissatisfied with changing truck pick up location and not being informed. added unwanted stress on moving day.
James Carpenter | Overall ExperienceGREAT experience with Christy as she is SO VERY FRIENDLY and HELPFUL and her CUTE partner, Kye is adorable!! Thank you LOTS!! Connie Piper
Consuelo Marie Moralez Piper | ReservationWe had our unit for 6 years. The staff has always been friendly an helpful.
TINA SANFORD | Overall ExperiencePleasant staff, clean secure units
james Carter | Overall ExperienceThe managers there were very helpful, very friendly. Lawn maintenance was very nice plants and flowers made the grounds look beautiful. You could tell the managers cared about the property.
wanda lewis | Overall Experiencevery easy and nice to deal with. would use it again if i have the need .
Carol Ingram | Overall ExperienceI loved the staff and how easy they made everything
dylan mclellan | Overall ExperienceVery helpful and courteous
Timothy Pratt | ReservationVery helpful staffs and the storage was well spaced and secure.
Ashley Cherfils | Overall ExperienceLol, they tried to tell me they didn't have the storage unit I requested at their location and wanted me to upgrade to a bigger unit. I had to sell my furniture rather than being ripped off.
Michael Brennan | ReservationThis facility and the customer service provided were great & gave us peace of mind storing our belongings there while needed.
Christi Young | Overall ExperienceStaff always very helpful, nice, friendly, & pleasant people. Always dressing the place up. Treated you like a family member. I would use this one if ever needed again! Thank y’all so much again.
Dakota Stuckey | Overall ExperienceThe staff was wonderful !!!!
Craig Nusrala | Overall ExperienceMichael went out of his way to be helpful, even removed a stuck lock from my storage space (my error). Great customer service, well maintained facility.
Keylagh Maxwell Cahill | Overall ExperienceGreat service by Michael and christina
STEVEN L PLEE | ReservationRude and arrogant man as some type of mgr. I will not spend anymore money nor would I recommend the facility based soley on mgrs. smart mouth and harassing phone call. There are many other facilities.
carl baldwin | Overall ExperienceThank you
Tim Lawson | Overall ExperienceGreat company to work with
ZENDA SWEARENGIN | ReservationVery satisfied
Brian COOPER | Overall ExperienceMike & Christina Harris are very professional, they are the nicest people we have met in Pensacola, FL. Hospitality in accommodations, actions, words. Property is clean & beautifully landscaped.
Jimilyn McKeehan | ReservationThis has been one of the cleanest and most professional U-Haul facilities that I've seen in a very long time.
Darlynthia Smith | Overall ExperienceOwners were very helpful and friendly, and their service was excellent. The storage buildings are spotless and well maintained
Linda Salter | Overall ExperienceAwesome Place...Great Prices...Great Service!!!!!
Christopher Olson | Overall ExperienceReally friendly just good people to do business with would use again if needed.
NeKole Goree | Overall ExperienceMike & Christine were awesome, especially Christine she was so helpful to us since we have never had to store anything before. She answered all our questions and took time to show us the unit.
Sarah Smith-Scales | Overall ExperienceWe couldn’t ask for a better experience. Facility was super and the couple who manage the facility Mike and Christine are absolutely wonderful. Thank you guys for all you do for the customers.
Frank McInturff | Overall ExperienceExcellent storage facility.
DEBORAH SETTLE | Overall ExperienceThe managers, Michael & Christina were outstanding, helpful in every way. The facilities were well protected, and we felt our storage items were safe and well kept. I would recommend them highly.
FRANK SILVER | Overall ExperienceWelcome from the start! Very helpful and kind. Moving can have moments of feeling overwhelming, but these two put smiles in my heart. God bless u!
Dale Flournoy | Overall ExperienceThis is the cleanest storage facility that I have ever used with beautiful well kept flowers! Managers are fantastic, friendly and very helpful as well. I would highly reccomend using this location.
Melene scott | Overall ExperienceMark and Christina Harris have been so helpful during the time I rented the unit. Anytime I had questions that answered them without hesitation. They are hard workers and it shows. Super job!
Theresa Peters | Overall ExperienceThey ar very nice every time you seen them they waved and said hi! Always kept the place looking beautiful. Thanks
Nicholas Asarisi | Overall Experience