Love the brand new truck, it was a pleasure, no issues at all. All the guys at the Westview pick up where great lots of info and all good info .
June CourtneyCustomer Reviews for U-Haul Moving & Storage of North Pittsburgh
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The equipment I rented worked as expected and the staff on both ends of my move were excellent. I would highly recommend u-haul for a self-move.
TRISTAN WIMMER | First ImpressionsCustomer service by the staff was excellent!
TYRONE CARR | Overall ExperienceFacilities are clean enough; not specifically spectacular but no obvious dirt just an old floor. My only suggestion would be for them to demonstrate the check in process because there is no one around otherwise.
Ryan Fielder | First Impressionsstaff was awsome
tyler barton | First ImpressionsWe like were we are now.I like being inside. Thank You Jill Gable M
Jill gable | First ImpressionsThis Uhaul facility is the best I have ever worked with and I have used Uhaul many times over the last 20 years in several states for moving and storage needs. Christian and Patrick were very helpful getting setup at the start, Patty was also very helpful getting my billing and autopsy set up correctly. The facility is really nice and was very easy to load and unload with the loading bays. The lighting and access were fantastic. Thank you for a great experience and will definitely use this facility again and recommend for others in the future both for storage and rentals.
DANIEL MARK BARNETT | Overall ExperienceBlake was very complete in covering the process. Thanks!
rodney walker | First ImpressionsThe sales girl was very nice but the assistant manager was extremely rude, arrogant & didn't give us or the employee the time of day when asking a question regarding a price that was advertised.
Kiera Squeglia | First ImpressionsThank you
Maria Adameck | Overall ExperienceNo problems during the obtaining of a storage unit. Worker was very friendly and accommodating. No reflection on U-Haul but people that use the carts should put them back where they got them. Great experience would recommend anyone to get a storage unit at Westview. Especially because there are no steps and it is a one floor unit.
karen clark | First ImpressionsGreat staff and convenient facility!!! Recommend highly……thanks for everything.
Cindi Donaldson | Overall ExperienceI originally ordered a 10x10x10 storage unit but when I went back to the unit it had a lock on it. I went to speak with the individual working that day and they were unable to remove the lock and there were no other units at the same size. The person working was very helpful and provided me with two 5x10x10 units to make up for the error at the same price as the 10x10x10.
Joel Schubert | Online Move InStaff was professional and facility was clean, but very bad lock policies, have to get a locksmith for 300$ instead of having staff capable of removing locks and check in/out system was pointless.
RICHARD SHORT | Overall ExperienceIf the storage access was available later or 24 hours that would have been a huge perk
Geneva Gausman | Overall ExperienceVery knowledgeable staff, convenient, spacious, secure location,month to month options, no longterm contracts!
Jennifer Jackson | Overall ExperienceThe owners were awesome!
Eric Carrington | First ImpressionsThe guys who helped me was very nice and walked me thru the process was very satisfied
jodi medard | Online Move InVince & Michael were incredible. So helpful, professional, courteous, expedient. Got my problem solved quickly and set me up for success with my move. Solid
Albert Peters | First ImpressionsYour employees at the West view PA location are awesome!
Pamela Short | Overall ExperienceBlake was very helpful both by phone earlier in the day and through the registration and move-in process. Christian was also extremely helpful. We were in a bit of a hurry to get our first few items offloaded and to get set up with some storage to allow work to happen in our new house. This facility has been the best experience of many good ones for us in terms of move-in. The setup of the facility and ease of access is about the best we have ever experienced. We really appreciate all of the help and flexibility even at the end of the work day and given not just without a complaint but with a smile. Thanks!
DANIEL MARK BARNETT | First ImpressionsStaff was helpful and professional
Leslie Littlepage Waithe | Online Move InGreat customer service!
Shomari Dillon | Overall ExperienceThe only issues I have with the storage facility is that each time I went to my unit I did NOT use the security card and yet the alarm went off and nothing occurred. No staff came by to investigate, nothing. Had I been a bad actor it appears I would have been able to break into my unit with no intervention by staff. I also was unnerved when no staff were in the front office when I arrived to close my unit out and when I finished emptying it for inspection. The alarm went off and yet no staff came rushing out to see who I was for several minutes. Security here is very lax and I would hesitate to rent space here in the future.
John Chieffalo | Overall ExperienceThe service reps at the West View location were fantastic.
donna prevost | Overall ExperienceThe staff went out of their way to make sure we were happy customers. Very pleased with their helpfulness and attitudes.
SANDRA HILDRETH | First ImpressionsHorrible experience. Would not recommend to anyone!
Lori smith | Overall ExperienceI am waiting for management to reverse charges for my unit since the first month for those using the mobile app and enrolling in automatic payment plans should be FREE. I was charged $80. I am told someone will reach out to me to reverse the charge and issue a refund. My storage unit is at 996 W Park View Drive, Pittsburgh, PA. My name is Richard Hamilton.
Richard Hamilton | Online Move InThe only problem I had was with the staff. It seems like there is always a lot of help but they have to keep asking each other what to do. I gave cash and it was oh I can't open the draw and try to find someone who knows how to. Also they seemed in a hurry to go back out and to play football Also who's idea was it to put the service desk way back in the corner of the store There is all that space in the front where the desk should be.Its ridiculous to have to walk all the way back to the corner The staff needs a little help getting there act together. I was in there on time paying on my unit and a girl had to keep asking a guy to help her again open the drawer and he kept talking to someone about a motorcycle he was going to sell. Finally I asked him can you please help her,he said ok but while helping her he kept talking about his bike. Sorry to have to report this but sometimes you just have to. Thank You
Christine Faler | Overall ExperienceRae Leuthe was awesome went above and beyond to help me.
Sherry Dugan | First ImpressionsThe staff members were very helpful, and awesome people!
Joktan Faulk | First ImpressionsWoman who processed our order was patient, kind and very helpful
John Chieffalo | First ImpressionsThe only thing it was way too expensive
Debra Huffman | Overall ExperiencePrice was high for indoor unit, but very clean & safe. Thank you. Thought I might get a refund for leaving on the 11th. Did not. Oh well.
ROBIN WHITE | Overall ExperienceThey were very professional, nice facility.
JEROME WILKES | First ImpressionsU-Haul is a very organized company. Thank you
Carol Kuznicki | First ImpressionsWe found ourselves in need of a large, safe, temperature-controlled storage and Missy went out of her way to help us. She explained everything, met with me quickly, gave me a tour of the facility and got me through the paperwork with ease. The rest of the staff were also very friendly, and Missy made a point to introduce me to the manager, Christian, who was also extremely accommodating. We feel confident with our decision to use UHaul for our storage needs and especially this location.
Jay Dudt | First ImpressionsGarage doors near my unit have not worked in over a year. Access was limited.
Gary Boggs | Overall ExperienceTray was great! Super helpful getting me set up and ready to go with my unit and truck.
Isabella Cottone | First ImpressionsEveryone was very nice and helpful. Reasonable and up front pricing. Clean and well lit. I felt my belongings were secure
theo ryan | Overall ExperienceConvenient location and great prices
serrita diggs | First ImpressionsAll staff were friendly and helpful
Adam Sargent | First ImpressionsLoved the easy access. Would definitely use again.
Linda Duffy | Overall ExperienceDislike how money was draft from my account for payment without my consent. As a result, causing numerous overdraft fees of $35
Frieda Harris | Overall ExperienceFrom the time I called to reserve a U-Haul truck 🚛 & storage unit ☺️🙆🏽♀️💁🏽♀️ Workers were very knowledgeable and very pleasant. Christian & Mike are the best 💁🏽♀️👍🏽
Tyra Crawley | First ImpressionsWhen I signed up for a unit it was a certain price then was raised after 3 months. When I went in to close it out there was an advertised price for the same sized unit that I had at the cheaper price. That is very very shady. I will tell everyone that your company is shady and to use one of the MANY other storage places around here
Mike Johnston | Overall ExperienceBerry pleased with U-Haul especially With Terry who was helpful and friendly and solved our problems.
Megan Mcdonald | First ImpressionsIn all of my interactions with staff and management I can honestly say I have not had a single bad experience. I feel they went above and beyond to meet my needs and I would highly recommend this location.
Ashley Reese | Overall ExperienceTray who waited on me was very helpful and kind. He is an asset to the front desk! Christian, the manager, proved to be very helpful as well. There were other employees around the property who appeared very nice and friendly! Seems like a nice working atmosphere!
Teresa Rossetti | First ImpressionsChristian was the representative who helped me from start to finish.He was very helpful,friendly and took the time to explain everything that I needed to know about the storage facility!
Maryellen Rape | Overall ExperienceThe staff was very very helpful. They met us outside as we pulled in and made the whole process very easy and relaxed. They were quick and efficient. Dominic I think his name was, he was extordinarily nice and understanding and helpful.
Jordan Pero | First ImpressionsThank you all uhaul staff that helped me with my reservations and for helping me change some reservations, you were all very helpful
Thomas Caliguire | First ImpressionsChristian was fantastic at helping me get into a uhaul. the professional friendly staff and clean, convenient faculty left me with a great experience!!
ELLEN DRAPER | Overall ExperienceManager was very helpful and accommodating. Staff also helpful. I saw maintenance competed on numerous occasions and knew being cleaned so secure knowing my furniture was safe. Access was main factor is selecting U-Haul. I loved being able to drive in out of weather
Gayle Aguglia | Overall ExperienceThe general manager here deserves major kudos! So helpful
Sid Abhinav | Overall ExperienceDominic Graciano and Christian Drischler were very helpful…especially Dominic! He took the time to answer my many questions and offered suggestions that were very helpful..made my entire experience a lot less stressful!. I highly recommend them and their West View (Pittsburgh, Pennsylvania) location!
Lorraine Marcyanis | First ImpressionsVery clean, dry and accommodating
ashley mcgrady | First ImpressionsThe internal parking overhead doors were not functioning no allowing unloading inside the building. Had to bring everything in via a standard 32” door.
Kevin Osburn | First ImpressionsUsed 3x in past 1.5 months and every time has been such a breeze to rent a truck. Customer service is wonderful and such a big help. Never had any issues with any of the trucks (van or box).
jesse kelly | First ImpressionsThe garage doors always broken and too expensive
Brandon ROTH RUTTER | Overall ExperienceRobyn was great! So were other staff at West View location!
Angela Arlia | First ImpressionsThe facility manager was always friendly and knowledgeable.
Westview Express Lube | Overall ExperienceTodd and Dom were PHENOMINAL!! Helpful, informative, professional, friendly!! Yes! I will recommend this facility to EVERYONE!!! Thanks for a very nice, clean, and convenient location.
ELLEN DRAPER | First ImpressionsStaff very friendly and extremely helpful. Units very clean. Would use again.
Ron Shaw | Overall ExperienceNO COMENT
GEORGE ESWEIN | Overall ExperienceHard to find the correct details in the email.
Paulaul Stouch | Online Move InThe workers were very friendly and helpful. Answered all questions and explained everything very clearly
Katherine Westermeyer | First ImpressionsFirst time using storage. What I expected it to be and how is was 100% good. New facility clean, friendly staff, easy in and out. Definitely recommend this UHaul facility
Marie Smith | Overall ExperienceI moved out and needed receipts. They say they have none. I was there 6 months and there is zero record of me actually being there. Completely insane. So, after a month of being promised receipts, there's nothing. Oh, and my above "contract number" is that. It's apparently the store ID. 809085-00101929
John Goodman | Overall ExperienceI like how we got everything together and I like how the storage room is nice and wide for all my stuff to fit in and everything looks clean.
Shameeka Diaz | First ImpressionsEvery employee at this uhaul location were extremely friendly and helpful. We worked with Domenic on our last day and he helped us get out of our unit quickly and efficiently. This location is very clean and bright. I always felt safe going to my unit at any hour. If we ever needed to rent again we would do so here.
Lori Mascara | Overall ExperienceOur apartment got on fire and Uhaul gave us and three other people one month free. It was a great help to have a place to store the things we could save. Thank you. 😊
Ron Sarver | Overall ExperienceVery pleased with the storage facility and the U Haul employees.
Michael Thomas | Overall ExperienceWe’re treated very nicely.
harry melvin | First ImpressionsThe staff are helpful, the facility is brand new and well maintained.
CASEY TIMMONS | First ImpressionsGreat value convenient
Mark Malone | Overall ExperienceVery easy experience!
Linda Duffy | Online Move InThe manager was very helpful , made the experience super smooth would totally recommend this place to others
Jeff Bertrand | First ImpressionsNICE PLACE
GEORGE ESWEIN | First ImpressionsThe young men who attended to us were very kind, helpful and professional. Answered all my questions and concerns. Top notch!!
ROSEMARY BRACKEN | Overall ExperienceEmployee didn’t tell me there was another access door that was much closer to my unit. Other than that it was great.
Spencer Warwick | Online Move InThe young men who signed us up were professional and courteous. Very pleasant experience.
ROSEMARY BRACKEN | First ImpressionsThe tank was not filled to what it was stated on my contract. I was required to fill the take more than what it was given to me. I used less mileage than estimated and I dd not receive a refund for overpaying. The staff seems a little indifferent to customer service or making sure the closes out are done appropriately.
SHINIC DAVIS | Overall ExperienceI would use them again! Very friendly and helpful!
Heidi Agostino | Overall ExperienceVery pleased with overall accommodations. Only reason for not " Excellent " rating is due to communication. Phone accessibility/communication with customer service agent's with reservations, issues, consistency of information details between agents. Issues Mostly in regards to 800 contacts, a couple local. Thank you for new well established, clean, convenient, accommodating facility in West View , PA
Janice Kyle | Overall ExperienceStaff is very nice. Just not trained well. They Are Young and newly hired. No one is in the sales area when a customer arrives. General manager was present once. Did not engage. They do seem help among one another. This is great because they are truely supportive of one another and try hard to address issues.
Linda Robnett | First ImpressionsNeed to hire more people. Also get better looks, my kea actually broke off when I tried to use it; I have to use my own look????!!!!!
Laurie Mixter | First ImpressionsThe main garage doors were in need of repairs too often!
jeff hewlett | Overall ExperienceStaff was very friendly and helpful!!!
Brooke Matthews | First ImpressionsAccess should be 24/7..
Linda Robnett | First ImpressionsOur customer service rep was great. He was friendly, helpful and informative.
Julie Kite | First ImpressionsEasy access and convenience.
ben freeman | First ImpressionsStaff and the facility were fantastic
Michael Thomas | First ImpressionsThe employee was extremely helpful! I had trouble getting in at first and he explained the process, then walked me to my unit, when I realized the unit I had rented was too small for my needs he took his time working with me to figure out what unit would work best for what I needed and then quickly re-did the contract to update the unit. Thank you so much!
Victoria Levine | First ImpressionsEmployees were very good with me and explained everything in great detail. Facility is convenient and well maintained.
Michael Thomas | First ImpressionsGreat work Rayshawn. Keep it up!
jacobi smith | Overall ExperienceThey are very considerate and helpful
Mary Figel | First ImpressionsUhaul made this experience easy.
Debra Zerbini | Overall ExperienceChristian bent over backwards for me and I witnessed the same for other customers. He is on top of his business!
JEFFREY BERKOWITZ | Overall ExperienceChristian and his staff were amazing and provided prompt, compassionate, and helpful service in all areas. We had many questions and Christian worked with us to answer every one. The units are impeccable, the facility is clean and there were always carts available. This is the best experience I have ever had with Uhaul. I am directing all of my friends to this North Hills location and am so grateful to Christian & Co. Patrick was helpful as well. Thank you!
Emily Koren | Overall ExperienceChristian was very helpful with us getting our move from the u box to a storage unit 10x10. Everyone was pleasant and easy to work with.
Joan Mccarthy | First ImpressionsLengthy process to check-in... ended up needing counter help due to long wait and lack of communication with online representative and return was even more lengthy and frustrating... was told in advance to "just park it in the return area and put the keys in the dropbox", but then ended up needing multiple pictures and information from vehicle which was no longer accessible without keys to turn on dashboard indicators. This should have been clearly advised IN ADVANCE, perhaps when checking in, to save time and frustration. Specific steps for arrival and entering storage area- entering code to disarm, opening/closing garage, breaking temporary 'lock' (zip-tie), entering code when leaving, etc... should be posted in garage area. Some things have instructions but nowhere could I find a complete checklist of what all I was supposed to do. **Also, the speed-bump in parking lot is unusually high and scraped the underside edge of passenger side/door area. Who should I contact regarding damages?? I was advised inside by employee that U-haul installed that.
Ingrid Priestley | Online Move InI swapped out my unit for one closer to the loading bay. When I went to move in my code did not work. I tried using the call button on the alarm unit. It went to customer service instead of the office. It was pouring rain so I opted to walk through the facility to go back to the office. I went to exit through loading bay 1 & 2. I didn't notice but I'm guessing the roof leaks. I slipped and fell injuring my knee and back. At no time did the motion lights come on. I got up and proceeded to the office. I told them what happened and they didn't seem to concerned about it. I asked about my unit code not working and it turns out the order was never completed. So they redid the order and I was on my way. I went back later in the evening to unload and items. And my lock that I was given from the office wouldn't unlock. It was seized up and the key snapped off. So now. I can't get access to the items in my unit or put others in the unit.
Timothy Brandt | Online Move InMultiple good experiences, including storage locker rental and truck rental. Great staff. Thanks again.
Kevin Ferris | Overall ExperienceBlake helped me a great deal.
JEFFREY BERKOWITZ | Overall ExperienceChristian and his team are very customer service oriented.
JEFFREY BERKOWITZ | First ImpressionsThe pricing is good but only because I got a promotion and I am planning for short term use
JOYCE AGOSTINO | First ImpressionsSaturday was the only issue I've had at this facility...the 2 girls working were rude , with 1 having a panic attack in front of us. Contractors were painting the pavement and refused entry to our unit tho NOTHING was mentioned the previous day when reserving a truck for the specific purpose of cleaning it out! We moved the cones to gain entry and empty my unit. The girls were being bombarded with complaints and I get that, but neither should be in the customer service industry with how they talked about the customers when they walked away irate...can't take the heat, get outta the kitchen...poor company representation from the get go Saturday...tho I cannot say 1 bad thing about Josh who always went above and beyond...especially while I was having banking issues and was late 2 months...aside from Saturday, my experience was pleasant. Thank you Kelly
kelly ballintine | Overall ExperienceI have no complaints about the Westveiw Location. My complaint was where I picked up the truck in DC . I got there and my 15 ft truck was not available. I told them I drove all the way from Pittsburgh and needed a truck to pickup furniture. I finally got a 10 ft truck a hour later. I was late for my pickup for the furniture and almost missed the pickup, That made the trip very aggravating. But I must say the manager Amy helped me with the situation of the trip.She was very nice to work with.
Russell Steen | First ImpressionsVery convenient access.
Howard Rogers | First ImpressionsWow that staff was amazing and made my day stay successful and easy! Turns out there was a Dom on the staff too, great guy and great looking too. Wonderful experience.
BIG DOM GRIMM | First ImpressionsI asked for 24hour access to drop off music equipment after playing shows. I tried 3 different keypads at approximately 1:28 am 4/24 and It tells me access denied. So I had to lug equipment down 2 flights of stairs and woke my kids and neighbors. The person that checked me into the facility took me to the computer and personally set me up for 24 hour access.
Daniel Yanez | Online Move InEasy access. Clean facility.
William Hughes | Online Move InI have been to and used a couple different Uhaul locations and this was by far the best one. I will definitely be using this location if I need storage again and I will definitely recommend it to others
ALYSE RUDD | Overall ExperienceThank you.
Craig Omundsen | Overall ExperienceThe general manager Amy at the West View u-haul is the prime example of customer service excellence. She was kind and informative on assisting me with my storage purchase. I am happy with my rental unit and will recommend my friends to your services.
RODNEYW GUILLAUME | First ImpressionsThank you very much for your great service. Your manager and team were very helpful.
Craig Omundsen | First ImpressionsI am a bit confused on the need for a PIN number? Is this only for access at times where staff is not on site?
john damico | Online Move InThe online system made it seem as though I could move in without interacting with an employee. Luckily there was someone there to set me up but that was not made clear at all with the instructions.
Katheryn Knepshield | Online Move Invery nice new facility
jeff hewlett | First ImpressionsThe service rep was excellent, I believe his name was Joshua or Josh, very friendly and helpful. An excellent employee.
karen schwab | First Impressionsi was very impressed with josh at west view, pa storage..very helpful,clean facility,and was very respectful, and could tell he understood my needs..although i made reservations a month in advance for a 20 foot uhaul and a trailer to pull my car 1400 mile from austin to pittsburgh..i was told to come to rundberg austin texas location to pick up truck and trailer, and then was told i needed to go 30 miles out of my wayto pick up vehicle, which set us back 6 hrs, so turned out i had to stay an extra night in a hotel..and the person i spoke to at rundberg austin was not polite, and i almost lost my kool on him, but remained calm..don't know if i will use uhaul againfor transporting any of my items..storage on the other hand yes will continue to use uhaul store at west view pa location..i was told by customer service that i would be compensated for my incovience, but never heard back from anyone..thank you
RAYMOND SCARSELLI | First ImpressionsGeneral manager and all staff were very helpful and professional.
Kim Henry | First ImpressionsJosh and his staff are an asset to your Company. They are excellent to work with. They go above and beyond their requirements. I promote this location with the community as much as I can. I am so thankful to Josh for improving the Landscaping at the West View location. Great group of U-Haul employees.
Pittsburgh Senior News | First Impressions