Customer Reviews for U-Haul Moving & Storage of North Plano
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of U-Haul Moving & Storage of North Plano
I had a good experience overall and the staff were very friendly.
I think your millage is too high you refill the fuel and you pay for millage it cost me $80 to go to Garland Tx and back from your location. I find out later its only $20 to rent Home Depot truck plus refill gas but no millage that's a better deal. You need to come down on your millage or scratch it altogether or just charge a fee to rentt the equiptment along with a refueling charge
The parking was full and my wife pulled up to the front door area to let me out as I am handicapped. After returning she informed me some employee that was Indian decent was extremely rude to her about her being parked there and yelled at her. She was parked in a place that was not designated to park however, this in no right gave this man to speak to her with disrespect and he is lucky that I did not know of this until we had already left the property. I strongly recommend that you give this employee some training on customer service and basic manners. I will not use this facility again and will not move my company storage room to that property as I was planning to do.
very satisfied, very good service ,
From the gentleman at the desk when I rented the unit, to the elderly gentleman that hooked me up to the young men that unhooked me, all was excellent.
Not a complaint at that store.
I tried to call when I realized I was going to be late and spoke to a rude girl on the phone. She told me I had to call scheduling. When I reminded her I was driving and couldn't dial or write down the number she finally agreed to transfer my call. The transfer went nowhere.
courteous and helpful staff
Easy and Hassle-Free. This is one of the best locations to rent trucks or trailers. People are friendly and anxious to help.
Excellent and professional service by pleasant personnel.
2 clearance lights not burning. 1 runner on the floor needed to be supported. Other than these concerns, everything was excellent. The employees were very personable and accommodating.
Quit nickel and dining your customers. Sure a trailer for $20 is a good deal but not when you charge for everything else that is needed to tow it. $15 for a wiring adapter, $25 for a ball. Shouldn't these items be part of the rental agreement? Get it together.
Everyone at this location blew my expectations based on past experiences away.. THEY ARE A MODEL FOR ALL OTHER LOCATIONS
Person who waited on me was awesome
Couldn't have been better.
Outstanding customer service, quick and very accommodating. Clean truck, easy check-in and return. Will highly recommend this location. Thank you! Julie
Nothing. I have rented at this location before and it is always great.
Faster check-in...always seem to have to wait in line for a little while...check out is always quick and easy
Best drop off experience ever with a Uhaul rental.
The staff was waiting as I pulled up then unhitched my trailer for me without me having to try and back it in or anything. Awesome attitude by both attendants. This is how Uhaul should be represented everywhere.
My guaranteed reservation was not honored and the PU location was changed. I could have rented from that location for half the price on the same date I registered for the other, but no rate adjustment was offered. I was told I was getting extra mileage but was charged for extra miles when I turned in the truck. Nobody in the pu or drop off location could see any of the details of the reservation change and agreed adjustments. I was completely dissatisfied with just about every aspect of my rental experience
This was the easiest moving rental I've ever experienced. Fast and efficient service. Thanks!
Ranko and his Team are Always courteous and professional. Best Uhaul Location around!!!
Check out process could be speedier.
I didn't appreciate receiving a call on Monday morning accusing me of not returning my rental truck. I returned it in specified time, had the receipt to prove it yet received a phone call at 10 a.m. the following morning because you couldn't find the truck in your lot. It's not my job to check your inventory. Double check before calling and accusing a customer.
Employee greeted me by saying "what do you need?" Customer service is overall poor as I witnessed many other customers being treated the same way. I would not recommend this location and questioning uhual as a company all together.
I maintained my storage unit for 12 years and never had an issue with the cleanliness, service or help from anyone at your company. Thank you for a wonderful experience.
I was told to go and park by the U-Haul trailer and someone would come out and assist me. I waited until someone came, but he was actually there to help someone else who pulled up after me. He did apologize for he abrupt tone when he told me that I was in the way of him hooking someone else up; I told him I was waiting too. He did call someone else out to help, but I felt a certain kind of way and I got over it once I was hooked up. The young lady who helped me at the register was excellent very friendly.
Great customer service. We be using again next month for sure. Already recommended to friend purchase boxes and use for moving
Originally booked at a different location 2200 McDermott Rd, Plano, TX 75025 but they were not in office. Will only go to larger office from now on.
This was the second time in a couple weeks that I used this location to rent a trailer. Both times my experience was excellent. The check out process was smooth and handled quickly. The customer service and friendly attitude of your team was exceptional. The check in process was even smoother. I will not hesitate to use them again.
However, I did not receive my receipt via email. Please send at your earliest convenience. Thanks, Denis Drury
Used drop box was convenient for after hours drop off received email confirmation with details the following day.
Would love to see an express check-in lane as I entered all of the information ahead of time on the website to save a bit of time. I saved approximately 0 minutes by doing this.
Ranko and his team hit another home run for me this weekend. This place is always hopping and for good reason. They are the best location in North Texas. They are fast, friendly and efficient. I won't go anywhere else.
Nothing I know of ... quick & simple procedures. Very friendly and profession personnel ... excellent equipment
We were very pleased with the service and equipment rental. The agent was great about advising us on mileage so that we wouldn't over pay. Thank you
I can't think of anything you could do to improve. The employees were excellent. Friendly, efficient and professional.
I never have a bad experience at this location.
Pleasant staff, quick service, excellent quality. Drop off only took 2 minutes!!
I rented a 10' truck for a few hours on Tuesday afternoon. The experience was great, had a little trouble getting the key to actually turn in the ignition switch, but overall good. After returning the vehicle and getting my receipt, I walked out just as an attendant got into the truck I just rented, and drove off in a very aggressive manor,"racing" to park it. It was disappointing to see equipment being treated much rougher than I would expect. I realize the public probably doesn't respect rental equipment but one of your employees? What kind of message does that send to your customers?
I think my comments and those of the 800 Customer Service are already on file!
I am not and was not happy with the equipment provided for it was non-operational and I could not use it nor could/would the rental location bring me another.
More customer service people needed in am
Very efficient operation. Would definitely use them again.
Hitch install was fabulous
I was charged for 3 days when I turned in the trailer early by a day.
Great overall experience. Thank you.
just had to drop the trailer off and go...convenient
I dealt with several people over a couple weeks during our move. Box purchases, tape, and then a truck rental. Every person I worked with was pleasant, friendly, helpful, and courteous. I changed my mind on the truck size i wanted after the attendant had pulled up the first truck. He had to take that one back, get the new truck, and go inside to re-do all the paperwork. Many employees would have rolled their eyes at having to do the extra work. But this guy said "No problem at all....we want you to have the truck you need". There were three young gals, one of which was brand new, helping me as well during my visits. They were very nice and helped me get the boxes outside and choose the right ones and deal with returning some. I have rented from this location twice before over the years and would definitely drive past others to get to you and rent from you again.
Truck door got stuck and would not close. Took 20 minutes of trying before it closed. Also, would not start back up for 10 minutes.
We always use you guys because you always have what we need and we've never had any problems. You are our go to u-haul place!
I have rented from this location on several occasions to move our son back and forth from college. This is the best U haul location I have ever used. Great staff and Ranko is the most accommodating owner I have ever dealt with.
It is way too expensive. $126 for 5 hours is insane.
The manager on duty this morning was rude and condescending
The service was great from start to finish. The young lady at the counter was a pleasure talk to, and when I returned the uhaul the guys were quick, efficient, and very respectful.
Kalee was excellent in completing the rental process!
Can't imagine a smoother transaction - quick in & out for both pick-up and return. Will definitely use again.
I had a great & positive experience at this U haul location in North Plano. Everyone was courteous & professional. I was greeted at the counter by Jennifer Wehrley & she took care of my reservation & was very professional & explained all the charges & details. The facility was very clean & organized & I was also greeted by the General manager Ranko Milovanovic & he was very friendly & polite. This is my first rental from that location & I would definitely come back.
Fuel gauge display should be snapshot before and after to avoid confusion about fuel charge.
BE THERE OR CALL THE CUSTOMER
We have a 15' Moving Van and Appliance Dolly and Utility Dolly reserved for you and guaranteed Sunday, 5/1/2016 at 11:00 AM. We are located at 2560 KATHRYN LN, PLANO,TX 75025 and our phone number is . UHAUL WAS CLOSED - VERY INCONVENIENT
Ensure all counter personnel know all the extended "out of town" rental policies..
I've rented from this location numerous times and the staff is always excellant!
Terminate the manager. Fraudulently overcharged for services. Poor workmanship. Don,t give a shit attitude. Absolutely the worst experience from U Haul. WILL NEVER USE U HAUL AGAIN!!!!!!!!!!!
I was very happy with everything service was exelent and a big location a lot of choices thank a I'm 100% satisfied
Have the representative performing the equipment return do a walk-around with the customer to avoid any final cost surprises. Perhaps a checklist to share with the customer as the walk-around is performed.
When I dropped off the truck, the rep told me I was "good to go". However, I was contacted an hour later telling me the dolly I rented wasn't in the back. I knew I left it in the truck but wasn't required to do a check off when I dropped the truck and dolly off. I know it's crazy busy at the end of the day with hundreds of people dropping off but avoid this problem in the future, make people wait to be checked off before they loft.
Pick up and drop off is very efficient.
I like this store as they have their act together
Left rear tire was flat after I loaded. Went flat again overnight.
Take out of service old equipment that is showing a lot of wear.
Helped very promptly, clear instruction, up front pricing structure and good options
VERY FRIENDLY AND HELPFUL, THAKS
I have used this location on three different times and have always received the best customer service. THANK YOU KAYELEE, for great customer service for this last visit!
Driver side door on the truck does not completely close unless it is slammed very, very hard. I had to stop on the road twice after realizing the door was not completely shut. No other issues.
Everyone at this location is great - theyknow the equipment and what it takes to match up to your vehicle - friendly and helpfull - only place I rent from
Great service will use this location again- truck was very clean
The truck rental was not inspected for road worthiness of tires before renting it out. I had a very unpleasant and tiring 1400 mile ride. The truck bumped and vibrated violently on reaching speeds between 60 and 70 mph, and the steering was dragging to one side for the whole of the trip. On arriving at the return location, I notified the staff about the experience. They told me that the truck was out of alignment, and the rear right side tire was totally worn out and the truck should not have been rented out. I am totally dissatisfied with my rental experience with u-haul and was not expecting this kind of service from a company like u-haul. I am glad that the tire did not burst on the way with the loaded truck and that I am still alive without a fatal incident. I wish I could pictures of the worn out tire for reference.
I was in and out quick, Everyone was super friendly, except the General Manager who I heard speaking to another customer rather rudely, My experience was good.
Nothing, staff was friendly and helpful.
Process in securing box and any truck is way too long and cumbersome.
I only go to this U-Haul location for my moving needs. The staff is excellent, and I never had any problems with anything. If I need help, I am receiving fast help and pointers for getting the job done without wasting time. Love this location, I only recommend this location to all my friends. ??
Terrific staff, terrific service processes, reasonable rates. Consistently satisfied!
Easy in, easy out. Excellent service. Great rental experience overall.
Good experience; I completed my project as planned.
This is a great well staffed store.
Clean and easy to access.
Great customer service and quick drop off.
My main issue with my experience was not the people at the location, they were great, it was the truck itself. That truck needs to be retired.
Except for a week long billing conversion fiasco the service has been fine.
I was charged for additional gas because of the lack of attention to detail from the staff at this location. They found any way they could to charge me extra for my rental with no regards to how I felt about it. Not a good experience from UHAUL and it will definitely make it hard for me to take my business here any longer. They didn't make me seem welcome and they were more worried about what was happening with other guests or with other things around the shop. Would give UHAUL 1 star out of 5 for this experience.
Very good experience. The sales girl Jennifer was excellent in every way.
I rented 26 inch truck. Truck , equipments were in shape and neat.service was Excellent. My battery dried out because I left headlights on. Roadside assistance was quick and very professional. I suggest uhaul to replace old truck with new ones.
I rented a 10 foot cargo van for 3 hours or so for $36. A great deal if you ask me.
They did everything right and quickly. Very satisfied.
The inside of the windshield was dirty. The film build up made it very difficult to drive into the sun in the morning. Had to stop to clean and drive safely.
Would you email me at firstname.lastname@example.org?
We are highly disappointed with a situation & unsatified...
Explain ALL charges prior to renting the vehicle. There was NO mention of mileage charges at the time I rented the vehicle. I wont make the mistake of renting anything from u-haul again. As a matter of fact, I changed plans to rent a truck from u-haul for a move to Houston that is happening next weekend. I gone elsewhere.
You all are always great. Special thanks to Ranko
I have lived in three different states, and this location is by far my favorite uhaul facility to do business with.
The staff were very helpful and courteous
Although the personnel was professional and fleet of trucks seems to be well maintained etc. I am considering choosing a competitor for future rental needs. The overall age of the equipment is too old and doesn't represent the overall image of my business. Thx!
I have no problems to discuss. It all went very well.
Wish you provided a discounted rate when renting equipment for 24 hrs and returning it in less than 6. Over priced and won't use again
Do not let the workers sick with flu work on desk.
This is a high volume UHaul Center with super service.
The place is great. No need to make any changes.
The light inside back of truck was burned out. We had to disassemble furniture in the dark using our iPhones for light. Reported it to the store when we turned I. The truck and were told "sorry" about that! Then we got the run around and told us someone would call me back...NO CALL FROM ANYONE!!!!
Oscar made the process smooth and stress-free!
Best customer service EVER!! B
Friendly staff, no BS, didn't push products on me (which is really annoying when you're pressed for time), really fast service, this U-Haul store is staffed with some really amazing people.
Great location! Super simple return.
The personnel were very helpful and accommodating.
People were very helpful and efficient. Thanks.
Check in lady was very engaging and professional.
Very friendly and helpful. Quick and easy.
Couple of employees outside seemed uninterested. I saw one guy busting his tail to get things done. If you choose to work for a conpany take pride in what you are doing.
I have used this facility before. Always a good experience.
Jennifer was an efficient and personable rental agent.
Very friendly and helpful staff! Good job!
Appreciate all the customer-focused conveniences (online reservations and check-in; emailed receipt at driveway drop-off). Staff typically very pleasant and friendly, and well trained -- both BIG pluses.
Extremely great customer service. The staff and management are exceptional. I always recommend this location to friends and colleagues.
I think the service was great.
The staffs were very polite, helpful and acted very professional.
Great customer service. Fast and friendly.
Great experience. Used other locations in the past. Now will always use this one.
Great facility, great people -- very helpful, they work quickly and efficiently. I would definitely recommend this facility - for storage, for moving supplies, and for vehicle rental.
Quick, knowledgeable, friendly staff
I ordered a 10' Truck knowing there wouldn't be a ramp but thinking that the low deck that Uhaul advertises would be suitable for what I was needing. However, the truck actually had two levels before entry into the back. It had a large steel looking piece that was low and then another lip that was the actual entry into the truck storage area. It ended up making my move more complicated than I had expected.
All could not have gone smoother! Thanks for good experience.
Very organized. Didn't even have to go inside. The gentleman took my keys and emailed me a return receipt. Process took about 30 seconds.
After reserving the trailer online and providing address and credit card info, I had to repeat all that at the store.
Seems like web site and store do not communicate.
My biggest complaint is I made a reservation at a specific location and for a specific size truck. I got an email confirmation. But the day before I was to pick up my truck, I get another email changing the location and the size of the truck. This was unacceptable. I should have been told this when I made the reservation, not the day before I was to pick it up. What good is a reservation if you don't live up to the terms? If I had time I would have gone to another truck rental company. You won't be seeing any more business from me.
Thank you for your excellent customer service!
Price had to be adjusted from what I had on lone, however this may not have been the location issue.
$1 per mile driven is way to expensive on top of fuel and truck rental and insurance. Takes the fun out of doing it yourself.
Plus trucks need to be cleaned properly after each use. Very filthy feeling.
Friendly and helpful staff.
Van was relatively clean but they can do even better if they cleaned vehicles before handing them over to the next customer. I'm a return customer and will probably continue doing so as long as there's no competition that beats them to it.
Nothing, this was by far the best experience I've ever had with u-haul. The team there is awesome and the customer service was over and beyond expectation. Uhaul should be proud of this location.
much better experience on the drop off
Everyone was very nice, especially the manager. I felt very reassured of security.
My favorite U-Haul location of the numerous ones I've used in states coast-to-coast. Great staff. Great service.
It was really fast and people is really nice
Reserved a 26' truck a week in advance, and received confirmation email (please have someone at this location lookup the words "reserved" and "confirmation" in the dictionary). On Saturday, the day I was to pick up the truck they called me and verified I was on my way and said they were ready for me. Ten minutes later I arrived at the facility and was told that they did not have a truck available (even though they just called me ten minutes prior). All they could find available was a 20 foot truck at a location 10 miles away, and further from where I needed to be for the move. While I was having to deal with this, we were having to still pay the folks we hired to help us move, who at this point were sitting around waiting for us to get there with the truck. We ended up with an hour delay getting started, and with a smaller truck. The smaller truck meant more trips with additional mileage charges. If they did not have the truck I reserved available, which they knew at least the night before (since they told me that one of their employees did the extension), they should have found an equivalent truck immediately and called me with the different location to pick up andequivalent truck. It is inexcusable that they called me ten minutes prior to my arrival and told me everything was ready, and then not have the truck available when I arrived. Would not recommend that anyone do business with this location .
This location always does a great job. I have used them several times.
We loved the lane set up just for returns. We were on our way within 2 minutes.
I was there a few minutes after they closed, they waited and allowed me to pick up my equiptment thanks.
Nothing. The staff was well informed and courteous. There was ample supplies available at a reasonable price. Easier than renting a car.
I feel the head lights were dangerously dim. It was hard to see at night. I kept in blinding people with the high demand.
Also the light inside the back truck of the truck was too dim as well. I would recommend and LED light back there. So it won't use too much power, get give you good visibility. Once we had the truck 25% full; we were working in the dark. That was not good and it was dangerous. Someone could have gotten hurt.
The person who handled my order was rude, and when I went out to have trailer connected to my Armada, the young man who was told to handle it was no where to be found, some other manager I think came out to hook it up and lights did not work, so he hooked up a different trailer and we went inside to charge agreement. the trailer he hooked up was in the process of being rented out by the same rude guy who handled me in the beginning and he did not like being told he had to fix no only my agreement but the one he just did with the trailer now connected to my Armada.
I can say the manager at your store at 412 N Central Expressway in Richardson (Vernon Sutherland) was exceptional in customer service. I had already rented a 26' truck and all items would not fit which had me needing t he trailer
I needed a 6 x 12 and when I went to your Los Rios location was told no trailers were available in the Dallas area and no help in trying to find one. But I decided to go to the Central Expressway location to see.... and no trailers but Vernon hunted on his computer till he found actually three in N Plano store, which I went to get. Vernon could have acted like the Los location did and not care, but he did and he represented U haul great. High five to Vernon and shame shame to N Plano location and Los Rios location
Nothing at all. Do not try to fix a great location. The entire process could not have been any easier or better customer service.
Made it easy. Quick in and out
Always have the right truck when reservation is done with one week before the dta of pick up.
Ranko and his Team are OUTSTANDING!!
This is an awesome place to return our trailer, they were so fast and friendly.
The truck worked well, and the people were nice.
Customer service is poor unable to communicate with store. Need new management
The person that attached the trailer to my SUV did not attach it well and it came undone while we were driving. The chains held it as it swayed back and forth and it did not hit the cars along side us in the other lane and did not damage our vehicle. It was a very scary experience. And when all the manager said was..."O- I'm sorry- I will talk to the person that attached it" that is an unacceptable response. That was a very dangerous situation and could have caused a horrific bad accident. The LEAST Uhaul should have done is not charge us for that awful experience. Yet they did and just said I'm sorry! That is horrible service!
I did everything correctly I went in early to make the reservation not at this location this location was called upon to save the day, however it was far to little and much to late. I was forced to go to this location due to the poor customer service of the location that less than 1/2 mile from my apartment. I will be contacting my Bank to make a claim and dispute the charges. I been a long time user of U-Haul however this will be my very last time, you have no idea how disappointed and upset I was and am with the way I was treated.
Again i told them i wanted to drop off at this location - called them told them I was coming- but uhaul sent email telling me somewhere else. Who's the customer I ask
Your rep, Jennifer, was very professional, friendly, and explained the contract with a smile.
Covered all of my needs for bringing a Fine Asian Dining table and chairs to Monroe, LA.
I felt confident that everything would be safe that I stored at my U-Haul unit. The staff were always very friendly and helpful.
The check out was extremely convenient...and I was in a hurry so it was a super blessing. Truck worked well, was clean. Just ocassionally hard to get the key out of the ignition. Also downshifted hard. Otherwise a very quick and convenient experience.
Awesome experience but he mileage rate was the shocking part of the experience. Although I understand your model: a cheap cost of entry such as the $19.99 per day is offset by a 50 mile or more necessity.
Courtious staff for payment collection during check out process.
The lady who set up my storage and vehicle rental was very professional.
Quick and easy pick up and return.
Great friendly an d helpful employees
Excellent Service! Quick in and out the door!
Thanks for such friendly service at the counter.
Roof was WAY too low for any useful work in the 4 x 8 trailer.
Ranko and his staff were very helpful throughout the time of our rental period.
Facility was very clean and well maintained. Ranko was also helpful in resolving our billing issues.
very efficient pickup and return process
Everyone did a great job!!!! I will rent from this location again.
They were busy, but the service was good and professional. I was very pleased. no issues.
The tail light broke while driving and had to fix it
The staff at this location were so polite and helpful. They were so professional too. I felt so comfortable there with them.
I was in a rush with an early morning rental return. Overnight, the fuel gauge had settled slightly below 3/4 tank (one gallon) - the level where I had picked it up. I notified the attendant who met me and he said they'd charge me for the fuel penalty and the tank refuel. He said I could talk with the manager, I did and he completely dismissed me and my situation - saying exactly the same. I paid $250 for the rental and associated purchases the day before and they were going to charge me a $30 penalty plus a tank of gas at $3-plus per gallon!! I had to leave the facility to go put $2 of gas in the tank. I will never go back nor will I recommend the facility to anyone due to their lack of consideration and the inconvenience.
Customer service was excellent Megan , Jessica , Omar and Dennis were awesome. They went above and beyond helping me picke the right equipment I needed for my move. Thank you
I am so angry. We had movers waiting charging us by the hour at our home. We rented the truck and asked online and in the store for furniture pads and a furniture dolly. We get home and there is no furniture dolly or furniture pads. We could not go back to the store because we were paying these guys by the hour. The move was slower because we didin't have the dolly and we had to use the few towels we hadn't already packed to protect our furniture.
I called the next morning to get credit for the items we did not use and the manager was supposed to contact me for a credit. SIX DAYS LATER AND I STILL HAVE HEARD NOTHING!!!!!!!!!!!!! I was being patient now I am ANGRY!!!!! I hope someone contacts me that is higher up than this manager. This is ridiculous!
Customer service is bad
Ranko Milovanic GM not good for business
I was glad each time I called. To be able to extend the truck Thank You
Possibly having more trucks available. Although I understand at no fault of the location, not getting the size truck that was reserved online makes for a harder, longer and stressful move.
They were very polite and took care of my needs but with what they could offer at the time of pickup.
You're doing well, only thing I didn't care for is lack of payment oprion requirement information. My experience was that the associate that handled my request via phone forgot to inform me that a cash payment requires a deposit. I almost had to leave and then return to finish my transaction, but fortunately I was able to handle the matter via phone. As with all of your associates, she was very very couteos, but just lacked pertinent information that would be a huge inconvenience someone pressed for time, just as I was. Otherwise, great job!
Excellent customer service! I was assisted promptly, and greeted with a smile from everyone!
Great people with wonderful attitudes regarding their work. Would recommend to anyone needing any type form of storage for transporting.
Great place and helpful staff. Will use again!
very responsive providing assistance securing my items as entry card and keys were missing closing my unit my auto debit not set up properly and late fee was refunded proactively.
Staff was helpful and friendly. Would recommend to others.
Took long to check in because computer was acting up.
The staff went above and beyond. Fast, efficient, friendly answered all questions knowledgeably.
clean,fast service, convenient, very accommodating
Friendly, courteous staff!!
I still do not have my account cleared. I was told the $50 lien fee would be removed from my accountant it is still there. My phone calls have not been returned.
This was some of the best customer service i have ever encountered.. great staff.
Raoul, the man who helped me was fantastic. Couldn`t have been happier with his service. Five Starts.
Great place.......friendly people...... Great prices........
Easily accessible, staff great, facility clean, very happy overall with our experience. Thank you
I am impressed the the courtesy and professionalism of the staff... also with security and climate control.
Used a storage unit in my appliance repair business to have my supplier drop off parts for me to pick up. Always worked great for 7 years.just retired. Both Brad and Ranko provided excellent service.
On site ability to assist is too limited. Storage is insufficient creating inconvenience, loss of time and minimized access contrary to advertised promises direct and implied.
OUr representative was WONDERFUL!!! very helpful and informative
Great team at this location -- keep up the great work!
The guaranteed arrival date of my box was 6/5 but it was 3 days late and I have yet to see a $50 refund for every day it was late. Also, you guys couldn`t even locate my box for 2 days...
Everyone who assisted us was very helpful professional. Very happy with the location.
Team Ranko is awesome! With his baritone voice and huge heart, he has established a great team!
Very nice and helpful general manager.
Wonderful staff. Wonderful experience.
I can`t remember the GM name but he personally helped me through my first storage and it was excellent! Thank you so much.
Omar was very nice and helpful. He actually took the time to show the unit. He explained the difference between the two storage units.
great customer service, initial wait was rather long
The box was in good condition arrived@location,however the staff was not familiar with how to work the system, resulting in billing errors and over an hour wait to be able to pick it up.
Think hours of access in evenings should be extended to 9PM.
Had a leak in my storage room. Was not advised, most of my items were damaged or destroyed. Will never use Uhaul again and will relate my experience to others
Overall good. I just couldn`t keep getting increase in rent and stay.
I would use this facility again if I need another storage unit in the future. No problems.
Clean and very well maintained
Very helpful and friendly. I appreciated it very much!
While the service at the facility was good, U-Haul shipped my containers against my expressed wishes.
Omar was courteous, knowledgeable, and extremely helpful.
Was very professional and extremely helpful!
Great customer service !
Staff is very good. Only complaint is when phone calls go to call center request was not passed onto to local uhaul unit Ranko made it right, quickly
The facility is nice. My move in experience was good. The staff inside the facility was professional. My poor rating is based upon two things.
The facility is nice. My move in experience was good. The staff inside the facility was professional. My poor rating is based upon two things.
Excellent staff with true customer service focus.
Great facility. I am very pleased.
Omar gave us excellent service. Definitely I will recommend this storage.
Omar was excellent! He was helpful, patient with my questions, friendly, knowledgeable, and honest. I really appreciated him and the service he gave me! Thank you - Michael
Only problem I had was in the summer when I was going through some boxes in my unit. It was dark and very hot.
I got stuck in the elevator. The Plano Fire Dept got us out Thee staff did not care or act concerned . The emergency button in the elevator was broken. I`d like all of my money refunded from uhaul
I would like someone to check if I am owed money back
The customer service experience I received from James Jehn was outstanding! He was so helpful during the process of obtaining our units. He should be commended for his service.
I vacated my storage unit on 10/18/2014.
The staff was very courteous and everything went very smoothly.
Its a great facility, but pricey.
Storage prices are too high. You should consider giving customers in good stand for a year a month free for appreciation.
Convenient location. Neatly maintained.
Great team and friendly environment!
They were really accomadating about my situation, which I appreciate beyond words can describe.
Ranko and staff were courteous and helpful.
No issues, the space was inside and while not aircond, it was adequate. Thanks
Very nice people. Very fair and helpful.
I am pleased with service at this U-haul. After leaving my stuff for 7 months, no pest infestation. I received timely payment reminders and recommend this location to anyone for their storage needs.
Very friendly and helpful staff!
Customer service reps told me that I couldn`t get refunded for the money that I paid for the month of June.
For 3.5 years, this staff was ALWAYS accommodating, ALWAYS smiling and ALWAYS very helpful. It is a shame that all businesses don`t operate in this manner.
Thanks for everything!
I had to make three trips to complete thre transaction.
I had to make three trips to u-haul location to help moving help guy to get the u-boxes. It was a harrasement by the u-haul. They blamed software, could not process my order by several attempts.
Well run and very convenient. I`ll be back.
Thank you for providing excellent customer service. I wish you would pro-rate when moving out before due date.
Friendly helpful service. The staff even helped us save money.
This facility is always and consistently well ran!
They forgot moving pads. Couldn`t give me arrival date. Tried sched pickup of ubox in Utah store never called back despite calling a lot. Call center didn`t know anything Never use uhaul
I don`t care what the reviews said online, I had a great experience! Already recommended to friends
The staff at this location are the best in the business. Made a very stressful move much better. Thanks again for a great job!!!!
Very helpful staff and show a lot of patience.
Very nice facility and the Staff Ranko - Rachel always went out of there way to be helpful.
The only issue is a few times going to the counter, the person wouldn`t be able to help because they didn`t know about that business line and would have to get someone else, resulting in another wait.
Always helpful and I had no issues the entire year I was with them! They were awesome.
We needed a temporary solution after a death. The agent that assisted us was so gracious kind. Her ability to listen understand our needs at such a critical time was superb.
The staff and personnel were always helpful when needed - I always felt comfortable coming in and out of the facility. Thanks!
every one was polite and friendly One young gentleman name Jimmy at 121 uU-Haul was very helpful went above and beyond on his job
Staff- polite, knowledgable, helpful.
Jimmy was very helpful. He answered all my questions.
VERY CONVENIENT AND FRIENDLY. TOOK THE TIME TO LISTEN AND HELP WITH ANY PROBLEMS OR QUESTIONS.
very friendly. gave me a slightly reduced rate - which i really appreciated.
Thank you for providing a clean and secure storage location for our personal items for the past 3 years. I will highly recommend your facility for others who might need your services.
Great customer service. Friendly helpful staff.
Very professional and well maintained facility. A first class operation!
Staff was very helpful. Thank you.
Friendly staff willing to help with any needs. Helped make moving twice much less stressful. 24 hour access was a plus.
Only one complaint! I was supposed to receive a $15 late fee credit, per the Manager Rachel...but never got it! Even when I emailed her twice and called.
Very good customer service.
Ranko was great to work with. He was very customer service oriented and was helpful with all our needs.
My experience was pleasant and surprising to find staff so customer friendly. Rachael was a difference maker and went above and beyond to meet my needs.
Will be back when we need another storage unit. Awesome experience!
Unit ,location, and credit card no. was sent to the emergency contact person.This was clearly a violation of privacy rights under current TX contract law.
Clean and well-maintained. Comfortable climate in the storage facility. I felt safe in leaving our belongings there.
good service friendly/helpful staff
Very nice and professional staff
People were great overall.
You should pro-rate when you check out early. I checked out two weeks early and didn`t receive a refund.
Staff was always friendly and accommodating. Thanks.
The staff was excellent and Jimmy Jehn is extremely helpful and knowledgable. All the people working at the facility are very friendly. I am glad I decided to rent at this facility.
The experience was excellent.
I would definitely use this storage facility again if needed for Truck and/or storage. Everyone that I encountered was very friendly. Although I just had a 5x5 it was perfect!
Very helpful and considerate
It would have been nice to have slightly extended hours for the base service. I understand you can pay for additional 24 hour access. Other than that, service was great.
The manager was very helpfull.
Your staff was very friendly and helpful
Your staff was very friendly and helpful
My recent experience was more than I expected. I will definitely recommend it to family and friends.
extremely helpful and friendly
Rachel and Jimmy were awesome! Very rare to receive such outstanding customer service these days, couldn`t be more pleased...thank you!
Best storage I. Have ever been in I would highly recommend this storage unit to everyone
I have used this U Haul office for moving supplies, trucks and storage in the past and they have always been exceptional in everything they do. I highly recommend this U Haul site.
Everything was awesome!!!
Rachel is very professional and wonderful to work with. She is an asset to the UHaul organization.
Ranko and his team are always professional, helpful, and friendly. Their facilities are immaculate and secure, so I am happy to be a frequent customer of this UHaul facility.
I have emailed Ranko Milovanovic the specifics of my experience.
It is clear that customer service is a priority at this location. I would recommend this location for storage or truck rentals without any hesitation at all. Thank you!
The worst two months of my life feb and march 2013
Rachel is extremely nice to work with as well as all of the other employees.
Good staffs. Service is prompt and courteous.
Staff made my visit easy and enjoyable!
Great experience. Would definitely lease again if the need should ever arise.
very friendly and accomodating
staff was very friendly, helpful,and professional.
Everyone was very helpful, meeting our needs quite well. We were very impressed with the overall service at this particular facility both for storage and the truck rental.
Everyone was helpful and knowledgeable.
Everyone was friendly and extremely helpful.
Everyone treated me very well and always made sure all my questions and concerns were answered. I really enjoyed the experience.
Very friendly and helpful. Clean, safe, and secure facility!
I found mouse shit all over my things in the unit. I paid a lot of money for a clean facility. The mouse shit was not cool!!!
I have never seen a facility so clean. I am moving from shrreveport,la. And I am not worried about my furnishings Being in storage at all.
The initial person I dealt with was great, but the general manager Ranko was terrible. He was very condencending and I did not like the way he treated my wife.
Later evening hours would be nice.
After I had checked out of my storage unit, I received a notice of overdue rent for a totally different unit than mine.
Very nice to do business with this facility. GM was very helpful and exceeded my expectation. Thanks Aranko!