Customer Reviews for U-Haul Moving & Storage of North Plano
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of U-Haul Moving & Storage of North Plano
I thought the 39.95 was a flat rate for the day and was not informed there also was a mileage charge. It would have been nice if the associate had disclosed info prior to renting. I still would have rented truck....
friendly staff, good location. Employee did not ask me which drop-off location is best for the customer. Just advised, "You must return truck at Bankhead Xpress Mart."
We were so impressed with the staff and their willingness to help. I would absolutely recommend this location to others.
I had a very favorable and successful rental. The staff was friendly and amiable regarding my transaction. I would recommend this facility to any of my friends. Thank you for providing the excellent service and I greatly appreciate your concern for my experience. -- Stan Kern
What can we do to improve our service?
Seve hot dogs... kidding...
Thanks for the great service
People should travel from around the world just to rent from these fine people.
The other end of an annual rental. Always well organized and efficient. This is a totally dedicated uHaul location ... worthy of your business.
Nothing. I rented from this location a lot and they been really helpful.
We waited in line for 15-20 minutes and watched as the man in front of us was told his reservation was booked, but his truck was not at this location. He had to drive all the way to the 635 location. We got up to the counter and asked for a 5x9 open trailer. Once we got outside, we learned that the sales associate had reserved us a 5x8 closed trailer. My husband refused to go back inside and correct the mistake because he didn't want to wait in the slow line again.
I did not want a dolly or furniture pads, perhaps take them out of the vehicle entirely instead of using the ties and leaving them in there. It took up useful space.
One of your employees, Jennifer, who provided assistance in setting up my rental, did an outstanding job. Great attention to detail, pleasure working with her. thanks
Everything was perfect. No need to improve with us. We were satisfied.
Milage in truck was higher than in the paper they give me by 8 miles, guy said he will fix on computer and give 8 Xtra miles but once I get to return equipment nothing like that was done , didn't get problem fixed at either location.
We requested a vehicle that had been properly inspected and with sound maintenance so we would not experience any mechanical issues on our trip. Our trip involved traveling hundreds of miles over several states.
The vehicle we were rented, discovered at the time we needed roadside assistance, had a weakened radiator hose, an oil change light that came on while driving, and after the inspection by the roadside assistance mechanic, was OVER a quart low.
Had this vehicle caught fire due to any of these, or other, mechanical issues, the belongings inside would have been lost leaving the owner without any items necessary to setup her living quarters. A request was emailed via the U-Haul website regarding this incident and how it will be handled in regards to final billing.
The staff was very friendly, and helped guide us through to which vehicle would best suit our needs. However, whether it was this location or the previous location it came from, the maintenance was not properly done. But the staff was 5 stars!
Was in this unit for 10 years. No loyalty by uhaul at all over that time. Rates continued to increase year after year. I am now in a similar new unit with a different company paying less than half
Excellent, very professional
They always do a great job at this location. It's clean, efficient, and easy to do business with. They are always my first choice.
I was charged for insurance when I opted out if I had not looked at my email I would have been stuck with the charge. What you can do better is do unlimited mileage. I told her 10 miles and I went over by 4and it was added. Why don;t you just have a standard mileage for being in town since everything in TX is far!!! I also have an issue with the gas. The gas hand barely moved and I put gas back in and the guy (Paul) wanted to be technical. I don't think I would come back or recommend UHAL again.
Lady that assisted me was great as was the guy who hooked it up.
I have worked with this location before. Friendly, helpful staff.
We were told we could return the truck to the location we were travelling to. When we got there - we were told we could not drop off the truck. Complete mis-communication at place of pick-up. We would have done things differently if we had known from the beginning that this was the case.
Make a mobile app for reservations.
Nothing. Everyone was great from the desk to the parking lot! The truck was pulled up when i walked outside and ready to go. Thank you.
Jennifer (I believe that was her name) was extremely friendly and helpful. She knew I was in somewhat of a hurry and was very accommodating. All staff
I encountered were very polite and helpful. Good job!
The floor of the truck had recently been painted and should not have been in the cycle process.
The floor was sticky and the odors were difficult to endure while loading and unloading.
Otherwise, the desk help and assistance was great and the truck was in excellent running condition.
The customer service, at this drop off, was excellent. Thank you!
Vehicle did not have cruise control. This would have been nice.
Fast, friendly staff made for a great rental experience.
Stay away from UHAUL Plano. My wife and I had a nightmare trip in July, thanks to UHAUL. I have tried to contact UHAUL twice, using their provided link, to explain the situation in hopes they would correct the very poor practices at their Plano center. I told them I would not post this info for public exposure, but they have not had the courtesy to even respond to my submissions. I feel they owe us compensation for at least a night's hotel expense because they put us in a truck they knew was in need of repairs.
Plano UHAUL is a big, impressive corporate site. Too bad the process is terrible and compassion is nonexistent. I picked up a 26' truck with car hauler for a 2,200 mile trip to Washington. The counterman used his headset to talk to the shop. He stepped out earshot of me after a few seconds. He came back and had to step away again, but I heard him say "give him that one". When I walked up to the running truck in the parking lot, there was a terrible squealing under the hood. I told the yard attendant we needed a mechanic to come out to prove to me that was only a cold fan belt. He told me I could go back in and get him. I insisted he do so and he brought the same counterman out. This guy sprayed the belt with WD-40 and the squealing stopped. I understand trucks and equipment and I normally would have rejected this POS truck on the spot but the movers were at the house. I turned the truck off and it would not restart because the key would not turn. I got counterman back and he showed me how to reach over the steering column and shift the plastic cowling in order to clear some unseen obstruction. That went on until we got to Washington and I had to show the yard guy there how to start the truck. So I headed home with the truck and the squealing started again a block down the road. When we were packed and ready to go I tested the lights on the car hauler and the right indicator did not work. It was not a burned bulb but a lack of signal from the truck harness, so we had to leave with that problem rather than spend hours at a UHAUL facility.
Adventure in Moving sounds positive but it ain't when you have little faith in the truck you were given.
On the second day, in rural New Mexico, the water pump blew up. To be fair, the squealing stopped, but so did the engine, the power steering and the boosted brakes. That could have been catastrophic. I got it off the road and we then a lost a day and a half and made a 75 mile trip in the wrong direction because of UHAUL's complete lack of process and concern.
The 800 dispatcher and the contracted repair facility were very good, but we shouldn't have needed them.
Jennifer, at the rental counter, has always been helpful and is very knowledgeable. As a business owner getting in and out in a timely manner is very important to me and she has always done a great job with that as well.
nothing...superb service...keep it up
Everyone was friendly and efficient. The entire experience was A+. I would definitely use your services again and recommend this location.
I can ALWAYS count on this facility to be friendly, very clean, and to have just what I need! I have rented things maybe 15 times or more and it is always the same. Happy, professional, knowledgeable people with clean functional equipment! I will not go anywhere else even though they may not be the closest!
I had left one half of my ratchet strap hanging on the van wall, I wish the employee who was sweeping out the van when I was standing there had notified me that I might have left it in the van. Other than that I have no complaints.
better price if only needed for only less than 4hrs just to move something simple.
Very Friendly, no waiting :)
I did not have to wait for personnel to assist me. It took 5 minutes to unhook equipment and I was on my way. Great service.
Clean front outside glass so that I can see out out the window to drive
Clean the inside of the vehicle
Best U-Haul center I have ever used and I have used many over my 76 years.
It was all excellent! Truck was great, service was great, insurance was great! Which we had to use because we backed into a neighbor's vehicle!
A+. Friendly, professional, fast service from Jennifer All-Star!!. Clean, spacious, accessible facility. Fair rates. I appreciate the sloped load dock + courtesy carts. Will definitely recommend!
Great Team!!!! Thanks Don, Paul, Simon, Jimmy, Jordan and Jennifer!!
Good latches were unhooked and windows were filthy
Jennifer deserves a raise
Forgot my garage door opener in the truck after dropping off it off. Called the next day to see if anyone has seen it in the truck. Lady told me someone will contact me shortly but no one did. After 4 with no phone call I personally drove myself to the location of the drop off to see if anything was found. Surely enough the remote was placed in the lost and found but no phone to informed. Uhaul don't call.
Truck rented was second oldest on lot. Felt like it was coming apart going down the road. Entire truck hopped up and down on initial braking. Every part of the e interior seemed loose and was flopping around. Very disappointed to get such a worn out machine for what I paid.
Your new intern manager Mr Jehn,some like,was very helpful and business wise.
They neglected to inform us of all the fees and we paid Much more than expected. I just felt cheated and betrayed. Very disappointing.
Tell them they can not keep the blankets. Because I was not sure. I thought your employees were very nice and helpful! Thank You Sandy
Nothing to improve, because you already have top call service. Starting from store rep till drop-off everyone was very professional. That's the reason I dont thing for other vendor, since I have U-haul. All the very best for your business.
Friendly employees eager to help and make your experience a pleasure. The place is very clean and organized. The rates are good. Fast service.
No improvement needed. Great friendly folks!!!
Fast, and easy check out and return. A smile would be nice. But great service! Thank you...
Jimmy Jehn always has great customer service! Upon return, Don and Paul were awesome. Very Pleasant and Professional. Thank you!!!
Jennifer did an excellent job getting us through the rental process expediently. She was very friendly, being both personable and professional at the same time. Thanks Jennifer!
Excellent experience with this uhaul. They were very quick and efficient. I was in and out wirh my truck and all of my equipment within 10 minutes. Great work guys!!!
Jennifer was courteous and as pleasant as ever I've always enjoyed my experience with this location thank you
Such a difference compared to the pick up location.
Easy process, good experience.
We have done business with this location since we have been in frisco -2005 - this was the BEST customer service ever - desks full of lovely lady Reps who were knowledgeable and fast and focused on customers - check in was easy as well as check out. What happened?- this is great improvement
Wish storage access hours were a few hours longer
More attention needs to be given to who owns the locations. ...I traveled cross country to a pick up location only to find out it was a U haul dealer/ hair salon......Which was closed at 230 in the afternoon on a Tuesday when I arrived...then corporate office sent me to another location which wasnt even there!!!...Geeez!!
continue with customer focus
allow to create a profile and pickup rental without going inside...maybe be able to pull up and show app from phone with info needed; confirm #, etc. It's an application economy :).
Thank you so much for such a great service :)
The vehicle had over 100,000 miles on it. A newer fleet would be an improvement.
Always rent from this place
Nothing comes to mind. Fully satisfied.
Trailer rental was great. Upon return, however, a little more Customer Service would have been appreciated. I rent from Uhaul all the time, for years. This has always been the Best Uhaul around. Please keep it that way.
It all went very smoothly
Everything was wonderful, the pick up was easy and they were very kind when we pushed our turn in time back and things were going great ... until I tried to call when our truck broke down. It hit a point where no one would answer so my dad had to driver there while I waited with the truck in order to get someone to send roadside assistance. It should not have been that difficult.
I had no trouble at all renting from uhaul... I was in and out and on my way in no time at all!
Jennifer was awesome. She knew everything about moving with U-Haul.
The store in Plano was great, and the guy who runs it is very nice.
Service was great and u-haul was able to accommodate my last minute order ?? Thank you!!!
This is an excellent location. Managed well and the staff is superb. Keep up the great work.
Fix computer system to swipe card and work properly. The staff is fine and professional, it was the computer system not working efficiently which makes for a longer visit. Great place and people.
I called to confirm that this was my drop off location and she told me it wasn't, then found out it was. Not sure what the confusion was. Other than that, everything was fine. We dropped off after hours.
The location's ability to accept debit cards was not functioning so I had to use my credit card instead, which I did not want to use. The customer next to me had to go get cash. Not a good situation and the staff was very apologetic but it was still aggravating. They should have educated me about how to use the gas tank. I wasn't able to figure it out so I had to pay more than I would have at a gas station. Other than that I would rent from them again as it is very convenient to my home.
Very slow service, cashiers speak poor English and ask for information they already have. Truck latch was stuck twice during 4 hours of moving.
I checked in online and signed all the documents. Showed up 5 minutes before they opened, which was also my appointment. Immediately was seen as soon as the doors opened, as well as 2 other folks. They both rented box trucks, while I rented a trailer. I was the last to leave from the group. My guy kept getting on the phone asking about inventory and stated that nothing carried over so I had to refill everything out. Also, needing two numbers is odd. I use a VOIP phone as my cell phone. If I loose my phone, I can easily get on my computer to continue making calls until replaced. I also refuse to give out work numbers as work and personal do not need to mix. Not a bad experience, but easy signs of growth were seen. I think it's odd that it took a guy renting a trailer twice as long as those renting a box truck.
Turned truck in at the location where rented 6 hrs after renting they could not find the truck and called me this morning. When I received my final bill you charged me for 68 miles, I checked the mileage and it was a total of 11 miles not 68, I want a credit back to my account. Very upset with the experience
This is the best U-Haul experience I've ever had - by far!
This U-haul facility is very well run, very clean, secure and convenient. The staff was always very helpful and nice. I would highly recommend this facility.
I haven't even picked up my truck and the experience is already poor. I made a reservation 1 week before my move. I scheduled to pick up at this location at 8:00 AM. The day before they decided to send me a text, not even a courtesy call, to let me know they were making me travel 20 miles farther away to get my truck AND 2 hours later. I called the location and a gentleman named Stacy answered, he didn't want to help me and quickly tried to get off the phone. Do not use this location, you will get no where. I recommend the Plano Parkway location. Ask for Christina! It had nothing to do with her or her location, but she still took the time to help me out.
Quick to get rental and efficient when returned. The guys outside handling the equipment are great. When first arriving, it takes too long at the counter even after reserving and "early check in " on-line.
I have disputed the fuel charge via email to the email address that was listed (733045_GM@uhaul.com) but have yet to hear back from them. I was charged $39 for using less than 1/8 of the tank for driving only 30 miles.
My reservation visit the week before was a breeze and the attendant was very helpful and made me feel like Uhaul wanted my business. Upon my return to retrieve the truck the following week I had a completely different experience. Apparently the card in which I set the reservation is not compatible with your system. Although I had more than enough funds in my account one of the represents there along with the general manager, whose name I am unable to recall thought it made more sense to yell across the building that my card was declined and that I need to call my bank or try another card. Of course I have my banking app so I was able to confirm what I already knew, which is that the funds were there. I was using a Chase debit card which I use for all of my monetary transactions and had done so earlier that morning so I knew there was no problem with my card. No resolve was found for me. Instead I decided to go get cash and was then told that I would need to bring an extra $100.00 for a deposit. No one so much as apologized for the inconvenience I was being put through. No other call was made to see if there may have been an issue with the company's system. Just the assumption and declaration that my card was declined. Needless to say i drove less than a mile down the road to an ATM and pull funds from my account with no problem and brought it back within minutes. There was complete lack of what we compassion, concern and customer service offered.
Friendly staff, provided everything we needed.
When I went to pick up the vehicle I waited 15 minutes in an empty store for anyone to show up to assist me.
I even went into the shop area and asked a mechanic if he could find someone.
While the facility itself was clean and looked good, the workers were not courteous. The girl who took care of me was nice enough without cracking a single smile. The manager she had to call to open her drawer because I paid cash was not pleasant to her for making a mistake.
My first conversation with the guy who runs this location was a horrible, horrible experience. I called to ask a couple of questions regarding the cost of the truck because the truck I reserved was not going to be available so I had to go with a huge 17'. He insulted me for "waiting until the last minute and expecting them to have what I need." He said that "people like me that do that can't expect U-Haul to just have what we need.
I had gone through a very volitile relationship split on Thursday night and had until Saturday to pack my belongings and get out before he returned. I did not CHOOSE to wait until the last minute. I had no choice. The man that insulted me then decided to just hang up on me in the middle of my sentence trying to say that I wasn't asking them to cater to me. I just needed to know what my cost was going to be and if it was going to be more than the original truck that the reservation wasn't honored for, would they be willig to give me the 17' at the same price as my originally reserved truck. I was in the process of saying I would gladly just call U-Haul corportate (at that point he hung up on me) but I was going to say "I will gladly call the Corportate office to ask since the questions I had obviously offended him." I never raised my voice although I got a bit frustrated when he insulted me. Needless to say, I didn't even want to use this location to pick up my truck but I was desperate and didn't have time to reserve at another location.
Excellent service and quote accuracy!
Manager is aggressive, rude and will not listen to customer concerns.
Rental truck had high mileage and struggled to accelerate. Also was hard to start. Could be time for a new truck.
The hand truck was not provided and I didn't realize it until I made it to my destination. This was to be credited back to me. Don't know if it was.
My experience with U-Haul was excellent. The customer service representatives were timely, friendly, and very helpful. The 10'van was in great condition, and the drop off of the vehicle for late hour use was simple. I received an email bill/ charges early the next day. At this location everything was precise, professional, and executed in excellence.
Difficult to turn the key. It locked not allowing us to turn on the engine. This needed to be fixed before being rented. I believe the U-Haul serviceman knew there was an issue. The vehicle was handed to us with the engine running so we did notice the problem with turning the key until we at our pick-up location. It took us about 20 minutes to work with the key and get the engine started.
Receipt said $40 charge was for me dropping off st the wrong location when it actually was beca use I didn't get it back within 24 hours. Had to call customer service to clarify. See comment above.
Would have liked to have known all of the fees and taxes up front. Seeing $39 for a truck rental, and then paying over $100 with insurance, mileage, etc. is jarring. I realize the importance of insurance, and know that it's fair to pay for mileage, but knowing the actual cost of both up front leave less of an empty feeling when it's time to pay. Also knowing that the truck comes with moving blankets would have been helpful to - before they offered to rent them to me.
This was a clean, well kept location, but it suffered from extreme "U-Haul Disorder" - SLOW service, long waits - just to get my receipt.
Excellent office staff. Everyone was helpful. One note- staff should ask if you have towed a trailer in the past and provide tips, recommendations, items to watch out for. We found this extremely stressful.
Jenneifer was a great helping me at the last minute before closing she helped me move a king size mattress out of truck. Thank you for the wonderful service your team provides.
Yes, but the rates go up alot! The people are nice where we were! Clean and I like the security part. I felt nobody would get my stuff.
There were multiple repeated and wasted
"Computers not working" is a bad excuse for making people wait. I understand things happen, but maybe a backup plan to meet the appointment times would be appreciated.
This location is always well keep, friendly and professional
I had a very good experience at this U-Haul location and will recommend to my friends and will use it again. I would recommend that you have one more person on the front desk to help people.
Megan is an excellent employee and great personality. The whole staff was extremely courteous and helpful.
We have never seen a vehicle so filthy upon renting it...very unsanitary remains a in the vehicle..
I really enjoy coming to this location.
Great staff, great truck and great experience. Thank you!
Great, efficient, in and out with both pick up and drop off.
Fast, easy, no hassle service
Great staff behind the counter and great staff in the yard. Highly recommend this place for all U-Haul rental needs.
Front desk people were awesome.
Staff friendly and communicated well
A little more upfront with the fees involved. We weren't aware of the per mile fee and got a shock when the vehicle was turned in.
Brooke did a fantastic job! She really seemed to care about doing a great job.
The rent, which is paid in advance, is not prorated when you close out the rental. A big negative to me and why I can`t recommend the facility to friends any more.
Clean out the back of the van. There were used tape rolls and rope back there.
Great location, love the cargo trucks with the automatic clickers and such. Very nice.
Clean friendly staff i have rented at this location for 4 years now and won't go to any other
Very fast and professional
1) Your location does not show up in any of my map apps when I do a search! You guys are the best U-Haul location I have ever been to, so you have to get this corrected so people know where you are! :)
2) The gentlemen who work in the garage and pull the trucks around and help you hook up the trailer are not very enthusiastic or friendly. None of them were mean, but I didn't see any of them treating the customers like they were grateful to have customers… they seemed like they were sort of just plugging away and doing the bare minimum ...
3) When I brought the trailer back in the evening after closing time, the parking lot was chaos because so many people had dropped off their vehicles all over the place in the parking lot. I almost couldn't get in to drop off my trailer!
4) The girls that were working in the office/at the counter, were incredibly friendly and very very helpful !
The passenger wouldn't close without slamming it exterior had a lot of dings and it was an older truck had 104000 miles so the gas mileage wasn't good and to charge .89 per mile for an old truck is outrageous
Nothing, friendly staff, good trucks. 10 out of 10 6th time using U Haul (once to AZ and Back to Frisco) very good every time.
This was my third experience with this U-Haul location and as usual it was a great experience from check-out to check-in. Even as busy as they were checking people in on Sunday they did it efficiently and cheerfully. It is a great location with great people.
The agent who checked me in was not the friendliest.
The van and rental went well. Receiving no response to phone and email requests to correct my bill. The gas gauge was mis-read at checking resulting in an erroneous fuel charge
Friendly staff. Quick service.
Whole process was incredibly easy and fast. i will use you guys again soon.
6x12 utility trailer was not serviced well. jack was broken and should have been replaced. needed to remove the trailer off hitch and the jack git stuck when it hit the ground. Had to use a car jack and block to remove it and uhaul roadside came and just rigged it instead of fixing it even though i explained it was broken and i have plenty experince with trailers to know when things need replacing. Messed up my remaining day and a half scheduled for moving and work. screw down on hitch should have been matinanced it was rusty and so securing to the ball was decieving added weight and the hitch came off the ball and almost damaged my hatch door. back left tire was almost flat. Just needed to be really looked at. This is abgreat uhual place and people that work there. first bad experience
Not a thing. This is a very well ran professional facility.
Friendly staff, well organized. Overall great experience. Thanks!
The paperwork was ready to go when we got there. The trailer was clean and ready as well. Staff (inside and out) was very friendly and courteous.
I used Shawn Cruz movers associated with Uhaul and they were very helpful and flexible as our schedule had to change several times.
They went above and beyond
Very pleased with the staff. I would like to see a location closer to downtown Allen. Also need a tool rental in the Allen area.
Everything went smooth wish it was flexible to change round trip to one way unfortunately spent more money seeing i did not need to do round trip.
Get rid of all that crap around the front counter and give the employees something to sit on.
The staff at this location are excellent. I have recently used this location for storage, trailers, and trucks. Everyone has been helpful and patient.
My only complaint/advice was that I reserved a 5'x8' Cargo trailer, but when I went to pick it up I was given a 6'x12' Cargo Trailer. I was told that they were all out of the 5'x8' trailers so they upgraded me to a 6'x12' trailer at the same price as the 5'x8' trailer. As much as I appreciated the upgrade, I wished I had known about it ahead of time, as I might have done a little more searching at other facilities to locate the size trailer I was wanting. Reason being, I was pulling this trailer to Lubbock, TX and back and the larger trailer was twice as heavy, which used more gas, had one more axle, which cost more on the toll roads, and was just more bulky and cumbersome to haul around than I was planning on. Again, I'm not complaining, just a suggestion to contact people when the equipment they reserve isn't available.
Bottom line - It all worked out.
I reserved two weeks in advance, and scheduling a few days before pick-up was a nightmare. Spoke with 4 different people - I was moved to another location, then put into different equipment, and then moved back to original location. It was terrible. The left hand didn't know what the right hand was doing. What's the point in reserving in advance if no one looks at the reservation until 3 days prior to pick-up and then scrambles to try and find what you need?
Very courteous, service is outstanding:
The truck had a horrible wheel lock, possibly broken or severely malfunctions. I had to struggle for initally 30min then later about 5-10min each time to get the ignition on. I had to turn the wheel by almost a full turn bacl and forth, each time in a different rotation direction until at some odd point the key agrees to move and turn on the ignition. Since I got the truck already running from UHAUL facility, I discovered this issue at my home. I called for assistance and as they promissed an hour and a half later! to come help, I went on youtube to seek help. Eventually, I tried these extreme maneuvers before I almost cancelled this rental and returned the truck (or just ask you to pick it up). I am glad I did not discover that in the middle of nonwhere while I was driving to my destination. While I like your service, this issue alone, tells me to look somewhere else in the future!! BTW, I have been driving for 40years all kind of cars and trucks, rental and owned, never this shity experience to start the car!!!
Will nickel and dime you with extra charges. Will mislead you and charge you double what you think you're going to pay. Did not have equipment I wanted.
all good. Great experience. Thank you
I rented the truck for 8 hours and only kept it for 3 hours and 8 minutes.....I traveled 20 miles, never going out of the green on the fuel economy gauge in the truck, yet I was charged $15 for gas (4 gallons) when there's no way that I used anymore than 2 gallons. I don't understand why you feel the need to rip me off when I returned the truck several hours before it was due back. I don't really care about the $7.50, but it's more the principal of the matter. I think it's very shady business.
Always have a good experience with this location
The folks at the desk and out in the yard/pickup /return area are cheerful. The equipment is clean and the furniture pads are also clean. A joy to work with these folks and rent their vans.
Great job! Super nice customer service!
This U-haul location changed my perception about U-haul. The staff was professional and friendly. The truck was very clean. I used U-haul trucks before from other locations but this was a very different experience. Five star!!
great to have after hours return using online return
This is my first time renting a storage space, and it has been a wonderful experience, one of the best customer service in recent times, staff were very helpful.
It took me only 2 min to return the trailer. Can't believe how fast it took
Smooth transaction plus friendly.
Experience was amazing! Jared was the best help and even answered questions like he was reading my brain. A+++++ Plus work from that spunky hard working man.
The key ignition needs to be looked at. Key is difficult to turn. All else was excellent!
Online reservation and check made pickup fast and easy. In and out fast!
TOO EXPENSIVE TOOK THE VEHICLE FOR A DAY AND A FEW HOURS AND MY BILL WAS OVER $230
It was easy to find out where to park the truck, but from there it was guesswork what we were supposed to do to check the truck back in.
Our plans changed and we had to extend reservation. The staff was very accommodating and friendly!! We drive out of our way to do business at this uhaul location.
I had spiders and tiny bugs in my storage unit which infected my clothes and my items in storage.
Bugs and spiders in my boxes. I have to fumigate before I can take my clothing out of the boxes.
All employees were helpful
Excellent and quick service !
Love the service at this location.
Just give the same courtesy and good service u gave me !
Great Staff engaging and friendly... Very helpful... Great experience
Great place. Clean, well lit, very professional. Equipment was in excellent shape.
Great Service. Keep it up !
My truck had a lot of play in the steering wheel and the right side mirror slipped during travel.
Well done - very quick yet friendly.
The ladies at the counter weren't friendly - asked me to move the truck after I'd already parked it -- why not offer the customer to have one of the many employees move it? Also , I had just completely filled it with gas ( more gas than I had when I picked it up!) 3 miles before returning, and still got charged $7+ dollars for gas???
The check out process was fast and pleasant. Selection and availability was excellent.
Thanks for offering a great experience for storing our belongings. The building was clean secure. The staff were always friendly and very helpful when needed for assistance.
A bottle of water of water if the temperature was like it was today not just for the customer but the worker as well
Truck cab reeked of manure/chemical odor. Made my son and myself nauseous. We ran with windows down in stop and go traffic in 100+ degree tenps for several hours. Miserable!! Would have given 5 stars, for speed, customer service and friendliness, otherwise. They should have never rented that truck w such an overpowering stench.
Rate quote was fine, but we were emailed in our confirmation that insurance would be $42.00. At checkout we were told it was &56.00 and they couldn't change it. Bait and switch! Very disappointed with U-Haul.
This is a large strictly U-Haul location. I had to pick up a new truck here after my first one was not working well. The changeover was quick and efficient. The new truck was excellent , So I was not afraid to drive it like the first one.I even checked to make sure when I came back that the truck was OK.
The trailer I first picked up had a mechanical issue. Some employees said it would be OK to have use the equipment with the issue. I was adamant about only using equipment that did not have an issue. Traveling on the highway with a trailer having a bad hub is a safety issue. The staff should have had the same concerns as I, the customer, had about safety.
I truly believe that you should get a pro rated refund. It`s only fair to return a small refund to long time renters. Very sad that you don`t.
Thank you for the excellent service and help
Jennifer was awesome. She was friendly, helpful and always smiling.
I was helped by Meagan and Ranko during my rental of the trailer and subsequent storage room. Both were exceptionally friendly and helpful.
Am a first time renter here, it`s very well maintained, secure and affordable. I am glad to have had such a positive experience at this storage facility.
I maintained my storage unit for 12 years and never had an issue with the cleanliness, service or help from anyone at your company. Thank you for a wonderful experience.
Helped very promptly, clear instruction, up front pricing structure and good options
Process in securing box and any truck is way too long and cumbersome.
Except for a week long billing conversion fiasco the service has been fine.
Extremely great customer service. The staff and management are exceptional. I always recommend this location to friends and colleagues.
Thank you for your excellent customer service!
Everyone was very nice, especially the manager. I felt very reassured of security.
I felt confident that everything would be safe that I stored at my U-Haul unit. The staff were always very friendly and helpful.
The lady who set up my storage and vehicle rental was very professional.
Ranko and his staff were very helpful throughout the time of our rental period.
Facility was very clean and well maintained. Ranko was also helpful in resolving our billing issues.
Great place and helpful staff. Will use again!
very responsive providing assistance securing my items as entry card and keys were missing closing my unit my auto debit not set up properly and late fee was refunded proactively.
Staff was helpful and friendly. Would recommend to others.
Took long to check in because computer was acting up.
The staff went above and beyond. Fast, efficient, friendly answered all questions knowledgeably.
clean,fast service, convenient, very accommodating
Friendly, courteous staff!!
I still do not have my account cleared. I was told the $50 lien fee would be removed from my accountant it is still there. My phone calls have not been returned.
This was some of the best customer service i have ever encountered.. great staff.
Raoul, the man who helped me was fantastic. Couldn`t have been happier with his service. Five Starts.
Great place.......friendly people...... Great prices........
Easily accessible, staff great, facility clean, very happy overall with our experience. Thank you
I am impressed the the courtesy and professionalism of the staff... also with security and climate control.
Used a storage unit in my appliance repair business to have my supplier drop off parts for me to pick up. Always worked great for 7 years.just retired. Both Brad and Ranko provided excellent service.
On site ability to assist is too limited. Storage is insufficient creating inconvenience, loss of time and minimized access contrary to advertised promises direct and implied.
OUr representative was WONDERFUL!!! very helpful and informative
Great team at this location -- keep up the great work!
The guaranteed arrival date of my box was 6/5 but it was 3 days late and I have yet to see a $50 refund for every day it was late. Also, you guys couldn`t even locate my box for 2 days...
Everyone who assisted us was very helpful professional. Very happy with the location.
Team Ranko is awesome! With his baritone voice and huge heart, he has established a great team!
Very nice and helpful general manager.
Wonderful staff. Wonderful experience.
I can`t remember the GM name but he personally helped me through my first storage and it was excellent! Thank you so much.
Omar was very nice and helpful. He actually took the time to show the unit. He explained the difference between the two storage units.
great customer service, initial wait was rather long
The box was in good condition arrived@location,however the staff was not familiar with how to work the system, resulting in billing errors and over an hour wait to be able to pick it up.
Think hours of access in evenings should be extended to 9PM.
Had a leak in my storage room. Was not advised, most of my items were damaged or destroyed. Will never use Uhaul again and will relate my experience to others
Overall good. I just couldn`t keep getting increase in rent and stay.
I would use this facility again if I need another storage unit in the future. No problems.
Clean and very well maintained
Very helpful and friendly. I appreciated it very much!
While the service at the facility was good, U-Haul shipped my containers against my expressed wishes.
Omar was courteous, knowledgeable, and extremely helpful.
Was very professional and extremely helpful!
Great customer service !
Staff is very good. Only complaint is when phone calls go to call center request was not passed onto to local uhaul unit Ranko made it right, quickly
The facility is nice. My move in experience was good. The staff inside the facility was professional. My poor rating is based upon two things.
The facility is nice. My move in experience was good. The staff inside the facility was professional. My poor rating is based upon two things.
Excellent staff with true customer service focus.
Great facility. I am very pleased.
Omar gave us excellent service. Definitely I will recommend this storage.
Omar was excellent! He was helpful, patient with my questions, friendly, knowledgeable, and honest. I really appreciated him and the service he gave me! Thank you - Michael
Only problem I had was in the summer when I was going through some boxes in my unit. It was dark and very hot.
I got stuck in the elevator. The Plano Fire Dept got us out Thee staff did not care or act concerned . The emergency button in the elevator was broken. I`d like all of my money refunded from uhaul
I would like someone to check if I am owed money back
The customer service experience I received from James Jehn was outstanding! He was so helpful during the process of obtaining our units. He should be commended for his service.
I vacated my storage unit on 10/18/2014.
The staff was very courteous and everything went very smoothly.
Its a great facility, but pricey.
Storage prices are too high. You should consider giving customers in good stand for a year a month free for appreciation.
Convenient location. Neatly maintained.
Great team and friendly environment!
They were really accomadating about my situation, which I appreciate beyond words can describe.
Ranko and staff were courteous and helpful.
No issues, the space was inside and while not aircond, it was adequate. Thanks
Very nice people. Very fair and helpful.
I am pleased with service at this U-haul. After leaving my stuff for 7 months, no pest infestation. I received timely payment reminders and recommend this location to anyone for their storage needs.
Very friendly and helpful staff!
Customer service reps told me that I couldn`t get refunded for the money that I paid for the month of June.
For 3.5 years, this staff was ALWAYS accommodating, ALWAYS smiling and ALWAYS very helpful. It is a shame that all businesses don`t operate in this manner.
Thanks for everything!
I had to make three trips to complete thre transaction.
I had to make three trips to u-haul location to help moving help guy to get the u-boxes. It was a harrasement by the u-haul. They blamed software, could not process my order by several attempts.
Well run and very convenient. I`ll be back.
Thank you for providing excellent customer service. I wish you would pro-rate when moving out before due date.
Friendly helpful service. The staff even helped us save money.
This facility is always and consistently well ran!
They forgot moving pads. Couldn`t give me arrival date. Tried sched pickup of ubox in Utah store never called back despite calling a lot. Call center didn`t know anything Never use uhaul
I don`t care what the reviews said online, I had a great experience! Already recommended to friends
The staff at this location are the best in the business. Made a very stressful move much better. Thanks again for a great job!!!!
Very helpful staff and show a lot of patience.
Very nice facility and the Staff Ranko - Rachel always went out of there way to be helpful.
The only issue is a few times going to the counter, the person wouldn`t be able to help because they didn`t know about that business line and would have to get someone else, resulting in another wait.
Always helpful and I had no issues the entire year I was with them! They were awesome.
We needed a temporary solution after a death. The agent that assisted us was so gracious kind. Her ability to listen understand our needs at such a critical time was superb.
The staff and personnel were always helpful when needed - I always felt comfortable coming in and out of the facility. Thanks!
every one was polite and friendly One young gentleman name Jimmy at 121 uU-Haul was very helpful went above and beyond on his job
Staff- polite, knowledgable, helpful.
Jimmy was very helpful. He answered all my questions.
VERY CONVENIENT AND FRIENDLY. TOOK THE TIME TO LISTEN AND HELP WITH ANY PROBLEMS OR QUESTIONS.
very friendly. gave me a slightly reduced rate - which i really appreciated.
Thank you for providing a clean and secure storage location for our personal items for the past 3 years. I will highly recommend your facility for others who might need your services.
Great customer service. Friendly helpful staff.
Very professional and well maintained facility. A first class operation!
Staff was very helpful. Thank you.
Friendly staff willing to help with any needs. Helped make moving twice much less stressful. 24 hour access was a plus.
Only one complaint! I was supposed to receive a $15 late fee credit, per the Manager Rachel...but never got it! Even when I emailed her twice and called.
Very good customer service.
Ranko was great to work with. He was very customer service oriented and was helpful with all our needs.
My experience was pleasant and surprising to find staff so customer friendly. Rachael was a difference maker and went above and beyond to meet my needs.
Will be back when we need another storage unit. Awesome experience!
Unit ,location, and credit card no. was sent to the emergency contact person.This was clearly a violation of privacy rights under current TX contract law.
Clean and well-maintained. Comfortable climate in the storage facility. I felt safe in leaving our belongings there.
good service friendly/helpful staff
Very nice and professional staff
People were great overall.
You should pro-rate when you check out early. I checked out two weeks early and didn`t receive a refund.
Staff was always friendly and accommodating. Thanks.
The staff was excellent and Jimmy Jehn is extremely helpful and knowledgable. All the people working at the facility are very friendly. I am glad I decided to rent at this facility.
The experience was excellent.
I would definitely use this storage facility again if needed for Truck and/or storage. Everyone that I encountered was very friendly. Although I just had a 5x5 it was perfect!
Very helpful and considerate
It would have been nice to have slightly extended hours for the base service. I understand you can pay for additional 24 hour access. Other than that, service was great.
The manager was very helpfull.
Your staff was very friendly and helpful
Your staff was very friendly and helpful
My recent experience was more than I expected. I will definitely recommend it to family and friends.
extremely helpful and friendly
Rachel and Jimmy were awesome! Very rare to receive such outstanding customer service these days, couldn`t be more pleased...thank you!
Best storage I. Have ever been in I would highly recommend this storage unit to everyone
I have used this U Haul office for moving supplies, trucks and storage in the past and they have always been exceptional in everything they do. I highly recommend this U Haul site.
Everything was awesome!!!
Rachel is very professional and wonderful to work with. She is an asset to the UHaul organization.
Ranko and his team are always professional, helpful, and friendly. Their facilities are immaculate and secure, so I am happy to be a frequent customer of this UHaul facility.
I have emailed Ranko Milovanovic the specifics of my experience.
It is clear that customer service is a priority at this location. I would recommend this location for storage or truck rentals without any hesitation at all. Thank you!
The worst two months of my life feb and march 2013
Rachel is extremely nice to work with as well as all of the other employees.
Good staffs. Service is prompt and courteous.
Staff made my visit easy and enjoyable!
Great experience. Would definitely lease again if the need should ever arise.
very friendly and accomodating
staff was very friendly, helpful,and professional.
Everyone was very helpful, meeting our needs quite well. We were very impressed with the overall service at this particular facility both for storage and the truck rental.