The truck would not take gas. At each fill up it took at least a half an hour. It kept shutting off like it was full but it was not. Very frustrating and cost us hours on our drive.
Carolyn CCustomer Reviews for U-Haul Moving & Storage of North Sarasota
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Be sure that the gas tank reading/level is truly what you claim. We left being told the tank had 1/4 in it which it did not. We returned the truck with way more than when we left with a 1/2 tank. The store “sorted it out”
Robert WTerrible company. Terrible service. Would never recommend. Awful employee called me and harassed me via long voicemail then follows up with a brief phone call after I was gone and had stopped business with your company.
Michael J | Overall ExperienceTrailer wasn't secured properly on my receiver...dangerous.
Don PAmazing experience.
ITALO DImproved
R WThe speed checking out was abysmal, I’m convinced this is due to corporate decisions and needing software upgrades. Your online check in does nothing to speed up the process.
R WThe short answer is waisted hours of my time and money. I scheduled a mobile pickup and the truck at the location was not set up that way. So I had to wait an hour for the place to open and when I told them what happened they really didn't care.... I waited an hour for the place to open, and had hired 2 guys to help me move. By the time I got to the moving location most of their time was gone! I called customer service, they gave me a 50$ discount. I received my bill and the discount was not on it. I send an email and I am still waiting for a response and the $50 to be taken off my bill. I seriously doubt I will use that location ever again. What's the point of having Mobile pickup getting there early and not having he truck ready to go.
FRANK FWere actually too many furniture pads, took up some space I could have used.
Michael MA weekly rate would help us locals.
Jeremy WGreat job
Jose PSecond time at this location - both experiences included professional courteous well trained staff.
Charles SLocation is convenient near SRQ airport and facility is clean and well lit. Alarm system works well for knowing timeline of coming and going with entry card swipe. This place is run well and I have seen very low turnover of personell here in the year plus I have been a customer. Great work to all involved they just do their jobs and get it done.
john p | Overall Experiencevery friendly and professional service
Adam MThe woman who checked me in was exceptional. Came across as truly interested in the experience renting through UHAUL. Very professional and knowledgeable.
Charles SHad a pleasant experience from start to finish. Thank you!
Hector J | Overall ExperienceAll employees were kind and courteous store was Well maintained
Ricky HClean, great location, personnel, respectful, and quick service to get the job done.
Marvin PThe truck fuel tank was empty on pick up. There was a lack of coordination between the two U-Haul representatives.
Donald BKelly is amazing Great staff Great experience!
cheryl f | Overall ExperienceLet customers know that the ordered part is on hand for the appt.
lawrece mThe entire process was spot on. Communication was great and friendly.
TRAVIS WCecil was very kind and professional
David H | Overall ExperienceThe delivery/pickup driver was friendly and placed the container in the correct location. She gets 5 Stars. The person who answered the phone at the location (not the 800#) did not speak clearly and was hard to understand. Please ask them to speak their name louder and clearly when greeting customers.
Doug ZVery professional prompt and also very grateful for the fact that they gave us a military discount that k you for supporting our troops will definitely recommend you guys to all .☆☆☆☆☆☆☆☆☆☆
gilberto r | First ImpressionsTrailer not waterproof. Contents wet
Joseph CI wasn’t satisfied with the storage I had at first and this location gave me the storage I wanted at the last minute.
Pamela G | First ImpressionsUHaul is a great service and Greta American Company, after being left stranded by Good Greek movers who canceled the night before our move ! U Haul saved the day with trucks supplies and a great crew of guys from M+1 movers. I can't say enough good things about U haul ... and how horrible Good Greek Movers are !
STUART CThe truck had a strong beer, visit or a combination of 2 smell in inside but tolerable, it must have been extremely strong for me to smell it and be repulsed since I have a weak since of smell after the vivid wave of lock down changed the world forever!
irena sAs always, Kelly and Buddy, take great care of us. It is always a pleasure to do business at their location.
Matthew NThey were prompt,polite,helpful.
Randy DNone of the employees appeared happy to be there with two arguing in my presence. I had a one-day rental of the trailer. When I returned the same day, the employee working returns was in a heated argument with someone returning a pickup truck over the purchase of gasoline. The customer eventually drove off with the truck. The yard employee walked over to me and angry mood, then detached my trailer. He then advised me that I could leave. No expected customer service or courtesy at all with any of these employees. A few days later I received a phone call asking me when I was planning on returning the trailer. Over two days and more than four phone calls I was able to convince them that the trailer was returned on the same day. However, they billed me for four days! More calls with the local manager refusing to speak with me ( requested twice ). Finally the four day bill forever hundred dollars was removed and the correct withdrawals made. There was no apology or compensation for all the time that went into fixing your mistake. Michael Fisher
Michael FThey overcharged me. That was not nice at all.
Claudia SKeep doing a good job!
Ray RPricing is confusing. When inquiring I was asking for price from Florida to Wisconsin and given a price. Once the box was delivered I was getting emails for charges for each step of the process which totalled more than the quote I was given. The charge should have been bundled and all the separate charges done behind the scenes.
Cindy OExcelente servicio al cliente por el customer service que me atendió.
Carlos WWash the trucks & vans . The interiors of the vans have been abused by tradesmen !
roger BSmooth as silk. Made an appointment, they were ready took no time to install and I’m on my way. Very satisfied customer
Alan LThe truck was mostly clean. People friendly. Easy in and out process. Truck seats old and mushy. Steering was loose and trouble some to drive on highway.
Robert SWould advise the use of these containers when moving.
Rosemary YPricing for the units could be averaged by other storage facilities in the area…a little pricey.
Stephanie C | Overall ExperienceShould not give out vehicles with near. empty gas
Kenton SThe service is outstanding. It was fast and easy. I don’t think that you need to improve anything.
Laura PWe were very impressed with out Ubox rental process. Everything went smoothly from start to finish.
TIMOTHY CEverything went well. No problems
Jim CA big shout out to Kelly! He took care of us and helped out with our u box delivery. Thanks for all the help!
Jonathan TThe staff in this location is wonderful. The overall building layout works pretty well, very organized and clean. Pickup truck was clean and in great condition. Will 100% recommend.
DANIEL Pgreat service. i would have stored with uhaul but prices were much higher than most other storage facilities
Ilona MThere was a problem with the tag light falling out and I noted it to the receiving staff.
ANTHONY NIf we are moving large items locally or even out of state, we will always go to this location. They are knowledgeable, professional, kind and every time their vehicles and trailers are clean and well maintained. Thank you for all you do!
Andrea Rgood friendly service. good scheduling. hitch install completed quickly. good price.
LARRY AGreat place!
Lynn M | Online Move InThis is a great location
Joe R | Overall ExperienceDid not like the way that they raise my rates every month and didn’t tell me started at 186 and went up to 207 so was not happy about that I need to be more communication and just not satisfied with that and that’s why I pulled everything out
boonie l | Overall ExperienceExcellent experience
John S | Overall ExperienceWe lost our key. An employee helped us get into our unit.
Joanne F | Overall ExperienceHave used the facility a couple of times. Very professional and helpful.
John A | Overall ExperienceThecwhole staff was very friendly, standing out site Manager, wonderful with customers, very profesional, Facilities very Tidy & services very well organized, little waiting service time, very supportive on onboarding facilities & equipment. Thanks Kelly Mcnitt
IVAN L | Overall ExperienceNo matter what I been thought it differs that nobody in that business have no patient and what so important to give away people's value stuff that so bogus what if I want to Thank you being patient give you a gift as a reward more than low price as a best rewards a Thank You mail as a God gift more than prices um, I appreciate it and I hate people have no patient God don't appreciate it and 2 thumb down. Yall have nice day decue up
Elizabeth B | Overall ExperienceCould not have been more friendly or helpful, great experience
John S | First ImpressionsGreat facility. Clean and the staff is super helpful.
Todd Z | Overall ExperienceEverything was amazing, just wish there had been 24 hour access without having to call.
seth w | Overall ExperienceThe storage facility isn’t 24 hours and closes pretty early to not have access to my things
Tamara T | Overall ExperienceGreat clean and excellent staff
Joseph F | Overall ExperiencePerfect location and clean
karin j | Overall ExperienceThe bugs could’ve been under control a little better. It’s a little cockroaches were pretty bad.
William C | Overall ExperienceVery happy with rental. Only negative was the ability to call and talk with someone at the facility ... always rolled to call center.
Bruce Z | Overall ExperienceVery secured and very clean environment
Patrick m | Overall ExperienceMr Kelly, Marques, and their whole team have been absolutely wonderful to our little family. The facility is well lit and air conditioned well.
mandy S | Overall ExperienceThe owner of the location was very rude and dismissive when I ask questions regarding the unit. Very unnecessary to say the least. I will definitely make sure NOT to recommend this location too anyone. We all should be treated with respect and show alittle bit of professionalism!!! Very disappointed in all levels during multiple enaction with the owner!!!
TARA C | Overall ExperiencePerfect experience. I’ll be back if needed.
Bill E | Overall ExperienceI was supposed to get a free month but did not. Everything else was great.
Alice H | Overall ExperienceThere was two young men working on Monday the 27th that we courteous, kind, and extremely helpful.
Michael K | First ImpressionsGuys were always helpful with any questions and help with my lock once , def recommend these guys ,
Virginia S | Overall ExperienceNick and TJ did an exceptional job moving my things into storage. Handled with care and made everything fit perfectly. They were extremely professional and efficient!
Brahm S | First ImpressionsThis place is super clean. The staff is friendly and helpful.
Matthew J | First ImpressionsGreat staff. Friendly, helpful and supportive.
Courtney N | Overall ExperienceAs always you are head and shoulders above the competition!
PAUL E | Overall ExperienceThe facility seems nice enough but I never even got to use it. It says on the website 24x7 and extended hours access but this wasn't the case. Nobody told me even once after speaking to three schedulers who were clearly aware of my drop off time for the truck that I would be using the same location for my free month of storage. I work night shift so im up usually from about 7pm until roughly 11am. So I was pretty annoyed to have a rental by the mile uhaul and show up to unload everything during my move only to find out I can't access my storage unit because it's midnight and my truck needs to be returned in two hours. So I had to find a storage unit that was available for move in that lat e at night and pay for it. Xpress storage was great, affordable, secure, and entirely self service.
Dominic L | Overall ExperienceI am sorry to say I left because i was paying extra for night access and when followed in by a person who didnt slide access card, then threw a fit because I asked to slide card for my safety, the manager did nothing to protect my safety. Kelly McKnitt, response was poor as a manager and unsafe. I will not use Uhaul again for storage at this facility untill new managers exist. Very dangerous be careful if you store here
Cynthia K | Overall ExperienceOffice staff are amazing!!! Thank you for all of your help! Location, access, customer service are all 5 star worthy :)
Jennifer C | Overall ExperienceN/a
christina d | First ImpressionsClean, well-lit, and very accommodating staff!
Frank L | Overall ExperienceVery neat and clean, friendly management
Randall S | First ImpressionsI don’t know what your policy is but since I was paid until the 26th of the month you might have refunded part of the rent. Overall it was a good experience
teresa w | Overall ExperienceOnly one grumpy of man that works there that I normally avoid. He is kind rude!
Kathy C | Overall ExperienceVery friendly and helpful lady helped me check out. Really appreciated that.
Brian S | Overall ExperienceWe were very happy with everyone. The storage area was always very clean and safe!!
Oliver S | Overall ExperienceWould definitely recommend this location. Great location, facility is kept in clean and orderly fashion, and the staff is accessible and helpful.
Frank S | Overall ExperienceGreat place. Always clean and well maintained
Craig P | Overall ExperienceAll the young people had ecellent service except an older guy name Buddy he has not a good attitude with me, very grumpy person to be at customer service.
Adriana J | Overall ExperienceVery Nice and helpful people
Adriana J | First ImpressionsTrailer we used performed perfectly. Thank you
Brian S | First ImpressionsThe Team at Uhaul Sarasota were always professional, courteous, and helpful. I’ll be back.
Timothy R | Overall ExperienceWe had a huge issue with the general manager Kerry McNitt. I am waiting on a refund of my October rent as I cleared out on 10/1 but tried to clear out on 9/30 but was not allowed due to GMs failure to use emergency equipment so we could Have access.
Sara H | Overall ExperienceStorage was broken into no help from the front office I truly believe the office staff did it if the place was secured and alarmed I will never use this storage again or any storage for this matter how I pay to have my stuff stolen SMH
Regina C | Overall ExperienceFriendly staff, very helpful and provided needed assistance when I asked. The facility was fully air-conditioned, with clean restrooms and plenty of carts to be used for moving your stuff in and around. Highly recommend this facility to anyone I know who is looking for an excellent storage place.
Jeremiah L | Overall ExperienceN/a
Princess S | First ImpressionsVery friendly and helpful staff, with clean and accessible units. The hours are very convenient, matches hours that are useful. Thank you.
Jeremiah L | First ImpressionsThe two gentleman who helped us were extremely friendly helpful and “can do “! I really appreciated it.
David K | First ImpressionsNormal
Jonathan W | Online Move InU-haul has really improved since the last time I used U-haul storge great job!!!
JIMMIE C | First ImpressionsEl único problema que tienen en ese lugar es que no tienen personal para trabajar y el poco personal que tienen siempre están de malas o están cansados ya tienen con mucha lentitud y hay muchos Costumer o clientes esperando todo lo demás está perfecto me encantó el lugar gracias
Isabel A | Overall ExperienceVery pleased with the whole U-Haul experience. We used the U-Boxes to move from Galveston,Texas to Sarasota, Florida selecting this location because they could accommodate the U-Boxes. From there, we moved into the Climate Controlled Storage and were completely satisfied. We downsized into one of the 2 units we had rented so we are still customers.
Frank S | Overall ExperienceEveryone is so nice and so helpful, would have liked a smaller space but took what they had available. Clean, spacious, perfect. Thank you for such good service
Kathleen M | First ImpressionsBeautiful clean facility. Nice people. Easy access.
Cynthia K | First ImpressionsThe rental units were very clean and safe. However, upon arrival of a 20 hr drive the Rental unit that was confirmed and reserved for me was not available and they weren't sure why it was given to me. Fix that!
Robert C | First ImpressionsI have no friends.
Carl B | First ImpressionsGreat staff. Very helpful.
CHRISTINE U | Overall ExperienceThe air freshener in bathroom is over powering and stinks. A homeless guy on several occasions was trying to sell his stuff or ask for money from people there. Staff is great and facilities have great carts and it’s kept clean
JODI D | Overall Experiencenice facility, directional map to unit was useful. they need a sign at front door to office so people can see where to go inside to do business. All staff were very polite and helpful.
Sharon J | First ImpressionsEverything was great! Very secure and clean. Storage areas are like Ft. Knox.
Kent U | Overall ExperienceThe staff was helpful and friendly. Excellent physical facility. I was very pleased with all aspects of my 6 month rental experience.
mark k | Overall ExperienceVery thorough and efficient.
Constance H | First ImpressionsGreat experience in storing my household goods. The only negative would be the lack of enough employees to work the customer service counter, which is a problem at all Uhaul locations.
michael l | Overall ExperienceVery kind and courteous staff. Very easy process.
Lydia B | First ImpressionsStaff was courteous, knowledgeable, efficient & professional. Excellent facility with well-trained staff. I highly recommend!
John M | First ImpressionsI have had some bad experiences with past rentals and yours has been the best experience of a short term rental so far. Another plus is that it is just 2 miles from our home. I store documents, antiques, instruments etc, during hurricane season since we live near coast and in a flood zone. Items are irreplaceable so I feel safer that way. Thanks for a good storage experience.
Larry K | Overall ExperienceGreat service! Thank you!
Margarita G | Overall ExperienceNice clean storage place
james w | First ImpressionsFriendly staff and accommodating. Very clean storage units !
John B | First ImpressionsEasy In/Easy Out, never an issue and very convenient. On-site folks were always helpful.
James E | Overall ExperienceGreat job
Viet H | First ImpressionsGreat experience
Kenneth A | First ImpressionsThe guy working the front desk named buddy extremely rude an confrontational made my experience horrible he wasn’t knowledgeable at all he was tellin me an other people that they didn’t have rentals when they really did online
Joseph M | Overall ExperienceGreat job guys! Thanks!!!
Patricia P | Overall ExperienceThe staff was great, always trying to help me to see if I needed anything. I wish you had more employees like them.
Christopher E | First ImpressionsExcellent experience.
Heather V | First ImpressionsI booked for a climate controlled 1st floor unit however they did not have it. Not to happy about having to utilize an elevator to go to the 2nd floor.
PATRICK B | First ImpressionsVery good customer service and very helpful workers.
Calota W | Overall ExperienceHay muchas unidades q impiden el accesso ala yarda, procurator tener mas espacio
JAVIER A | First ImpressionsFolks/team at this U-Haul facility were great, courteous and most helpful. Bud, in particular, checked us in, gave a tour of facility, hours operational and assisted with storage access.
James E | First ImpressionsVery happy
karin j | First ImpressionsThey to care of our needs.
NAOMI F | First ImpressionsThe only complaint would be there’s only 1 entrance for all to get in and everyone seems to clog the entrance with cars and uhaul trucks that it’s hard to move in and out during a very hot Saturday — but facility is clean safe and employees very friendly and hard working- thanks
Gillian T | Overall ExperienceMarkus was so nice and helped us so many times! You have a great guy there!!
Patricia P | First ImpressionsCody and his fellow associate were most helpful when I personally confirmed my storage unit on site and asked questions. I had just driven down from PA and Cody took a quick moment to research some extended stay hotels since I asked if he was familiar with any. He and his actions exuded customer service, he took the extra step to drive home that he wasn't just there to push paperwork/make an up sale for the store/U-Haul. Thank you Cody for a warm welcome and helpful sigh of happy relief!
Elyse S | First ImpressionsCustomer service representative was excellent.
Calota W | First ImpressionsNice, clean and cool units with plenty of carts and a huge elevator for large items. Thanks for everything Uhaul. Especially the free month we qualified for with truck rental.
Brian G | First ImpressionsThe storage facility is a nice addition to your rental fleet. Impressed with the design for convenience and accessibility. Rates are fairly competitive
ROCKY C | First ImpressionsThe only reason I didn’t give 5 stars is because there are not enough moving carts to transport cargo back and forth to unit and truck .. but if more of those were there it would be 5 stars all day -
Gillian T | First ImpressionsThanks to the guys that helped us. Made it a lot easier than I thought it would be. Very nice and helpful.
JOHN F | First ImpressionsThe young man at the front desk yesterday was lovely, as was Mr. McNitt; however, a man who I assume was the shift manager yesterday afternoon (07/05/21) behaved atrociously. We were planning on staying with you until October, but because of how he treated my fiance we will now be moving elsewhere by the end of the month. I will be following up with an email to corporate, which you will be CC'd on.
Gabriela B | First ImpressionsExcellent service.
Chuck K | First ImpressionsI have never encountered nastier people in my life. Each time I called the uhaul person could not have been more rude. I know one woman’s name was Carole. Unhelpful. Rude. Nasty. All. I will go out of my way to discourage everyone I know not to use uhaul.
Edwin R | First ImpressionsIt was great till the door on the trailer fell off, it seemed the weld did not hold. Fortunately it fell off when we offloaded our belongings in the U-Haul facility.
MARK C | First ImpressionsGreat experience!
John P | Overall ExperienceVery helpful staff accommodating me on my truck return and storage wheb U-Haul moving help contractor did not show up.
Sara P | First ImpressionsMy only problem was you could never get anyone on the phone. Not just at this location but ANY location.
RONIE A | Overall ExperienceThe guys at this location are great. I'd still be with them if I didn't live so far away.
Jennifer B | Overall ExperienceNICE PEOPLE
James R | Overall ExperienceStaff was very friendly and helpful for our move here to Florida. Very pleased.
Brian B | First ImpressionsVery helpful staff. Facility is clean, and conveniently located.
Gregory P | First ImpressionsThe staff was very helpful and professional, very clean unit and easy to get things in and out.
kim r | Overall ExperienceWas a great experience
don s | First ImpressionsNice service received from them
Moises S | First ImpressionsHelpful staff and clean facility.
Mark T | First Impressionsstaff very helpful and polite
Nancy O | Overall ExperienceThis location would not release my delivery/UBox to the moving company I hired due to a personal matter between uhaul & the moving company. I had to drive 25 min out of my way to release the UBox.
Devonna C | Overall ExperienceDelivery staff went above & beyond to accommodate our needs. Very satisfied with Christy’s effort & ability to meet our needs.
Don M | Overall ExperienceManagement awesome people, broke key off in lock, and they gave me a new one to use. Thank You !
richard e | Overall ExperienceThank you for helping right before you closed
steve s | Overall ExperienceNone of this survey had anything to do with the service provided. I used UBOX. The service was excellent.
Robert N | Overall ExperienceThe whole process was a bit frustrating/unorganized. I was told one thing on the phone and another in person. Never got a call to discuss delivery time, he called me when he was 18 minutes away.
Kristy C | First ImpressionsI packed U-Boxes in Ohio and had them moved and stored in Sarasota for 5 months. When they were delivered to my new Florida home, I opened both boxes they were completely mold and bug free. Perfect!!!
Kathy M | Overall ExperienceVery pleased with the entire process utilizing the U-box system.
Tracey D | Overall ExperienceGreat
Karen W | Overall ExperienceThe experience was outstanding. Thank you Kelly and staff.
Steve S | Overall ExperienceAll personnel were courteous and willing to work with our schedule
leonard s | Overall ExperienceWe rented a UBox container shipped to Florida. Communication was excellent with professional and courteous service.
Katherine S | Overall ExperienceGreat staff.
Paul R | Overall ExperienceU-Box made our move easy and inexpenive
john g | Overall ExperienceThe 50 something gentlemen at the desk was rude and hateful to speak to. Just asking for simple requests make you feel like you have to walk on eggshells. They need hospitality training.
margaret M | Overall ExperienceHelpful and knowledgeable employees
Joseph S | Overall ExperienceNone
Joseph C | Overall ExperienceU-haul in general was below average. Outside agents were above average.
linda h | Overall ExperienceVery easy experience. Would highly recommend them fir your move. Dropped it off when they said and picked it up when I called. So happy with the whole process.
Susan M | Overall ExperienceI was never in their facility. I used a pod from U-haul. I was very happy with the service I was given. The people who delivered it were extremely helpful and careful when they emptied it.
Linda U | Overall ExperienceEquipment and service were both very good. Overall, I highly recommend this U-Haul facility.
steve w | Overall ExperienceThey had no on available to operate a fork lift to retrieve my ubox in the time frame agreed upon.
Ashlee K | Overall ExperienceMovingHelp system was HORRENDOUS! I was exceedingly frustrated with the chat, website, AND the phone support. I ended up spending well over FIVE HOURS with support trying to find my U-Boxes & unload.
John W | Overall Experienceno comments
Charles A | Overall ExperienceI had two pods delivered there and when I went to pick up they had them on separate trailers instead of 1? poor planning had to wait 1 hr for them to move them
NICK N | Overall ExperienceI have never been in Sarasota. I have not rented anything from you company there!!!
Greg V | Overall ExperienceExcellent service by each of the staff. The staff went above and beyond to expedite access to our Uboxes, as well servicing our needs for a vehicle. Highly recommend this office and it’s staff.
david g | Overall ExperienceYou have not addressed my damage claim. I have sent two emails already !
Richard M | Overall ExperienceThey don’t answer the phone and when they did was directed to the wrong person. Facility is inconvenient. Buddy is rude and short to the customers. Needs better management oversight.
BRIAN E | Overall ExperienceMore than I could afford 🤗
Denise D | Overall Experienceeverything went just as it should have or better
GRANVILLE E | Overall ExperienceA+
greg m | Overall ExperienceAlways a great experience. I have used uhaul for the past 2 moves now and always have a great experience. Kelly was very helpful, patient and friendly. Keep up the wonderful work!
mark n | Overall ExperienceYour telephone answering service is woefully understaffed.
frank s | Overall ExperienceAll we had the Sarasota Store do was to deliver our uBox. That transaction went as smooth as silk. Pam the driver couldn’t have done a better job. She was very helpful. She delivered the uBox on time.
julie s | Overall Experience