Customer Reviews for U-Haul Moving & Storage of Oceanside
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of U-Haul Moving & Storage of Oceanside
Had a great experience and my truck only had 331 miles on it. Nice ;)
The staff was pleasant and helpful. George was great!
This truck (although new) had a serious trans shifting problem and lost power several times during my trip. There was much traffic and this problem left me with nervous incidents along the way. No, I did not have it manual shift although I used the manual shift to get me off the freeway several times. Maybe you should take new vehicles on a test drive before renting.
Everyone was great at what they do here at this Location. I would highly recommend.
We reserved a trailer to be picked up in Encinitas, we then received a text that it would be in Oceanside. My husband went out to Oceanside (out of the way) to get the trailer. They hooked it up and then told him they have to unhook it because they cannot allow him to tow a trailer with a soft top Jeep. I understand if there is exposure involved, but we specified that it was a jeep when reserving the unit online, and they hooked everything up before telling him he can't tow with the Jeep. Then we had to rent a truck which was more than twice the price, and we were stuck doing it. Service was terrible, we will NOT be renting from UHaul again, and will definitely be telling our friends and community about our experience!
No problems. Friendly service.
Very professional and helpful
Well clearly mark the back entrance as No Entry. I overshot the Hill St Entry, turned right and saw the other entry, entered and got yelled at, the cleaner guy was just doing his job.
Excellent customer service, fast, friendly and efficient!! New, clean vehicle. Highly recommend! Thank you!!
Although I had ordered an auto dolly, It was not in stock when I arrived. They did upgrade me to a auto carrier unit. The yard staff were very helpful. Thanks!
Everything went great!!
Great people very nice and knowledgeable . Very clean facility
Crew is the lot were excellent. Very friendly and very helpful.
This location has a friendly and helpful staff, thank you.
I originally was trying to rent a trailer at the Santa Ana Cal. location... What a joke... after 4 hours, none of my calls were returned . The last time i called them, an answering service took the call... these people answering the phones are totally clueless... I got so frustrated with the girl, I hung up on her...the second time I called, another girl was even worse !!!!!
The last thing she told me was that the answering service answers the phone for these businesses to eliminate the runaround and hassle with dealing with the actual business...I couldn't belive she told me that after how she handled my call... I finally called the Oceanside location and couldn't believe how great my transaction went... thanks Laura... every person I dealt with at Oceanside was fantastic....
I have to give the poorest rating. The staff here felt it was okay to give my personal information out to my stalker ex boyfriend. Thanks Uhaul for respecting my privacy.
None - Great service from friendly people.
It's easy to get a truck here as they have tons of inventory and all the packing supplies, boxes, etc. you could want. I recommend making an online reservation, as that expedites the entire process!
There was only one guy working the lot when I returned the truck. I waited about 20 mins for him to get to me. I did not have a problem waiting but the poor guy was having to deal with impatient people. This is not an effective way to keep good help. He was thorough and polite and definitely could have used some help
The first location I was sent to NEVER BOTHERED TO OPEN UP. I waited around for approxiametly 45 minutes with them not bothering to show up! This was with friends waiting for me to return with a trailer. Then to get the unit I had reserved, I was told I had to drive 20 minutes to pick up or get a different trailer at yet a third location 15 minutes yet farther away. I find this LOUSY customer service. The finial location was polite and professional yet this overall this was a SAD experience considering I still had to pay full price and lost an hour and half getting this straightened out just to get a trailer?
Having two entrances, one on the side street would improve the flow of renting. Entering or exiting in such a small driveway onto such a busy street as S. Coast Hwy is scary.
Provide a better quote system on u box. the person that assisted us could not give us quote she keep telling us that she didn't knew the price until the box arrived at its destination we ended paying 300 more than what they had quoted
Enjoyed the ride and good milage
U Haul is always great. The gentlemen that checked me back in could improve on his customer service.
The gentleman that greeted me outside upon my arrival were very helpful! They hooked up the trailer, made certain everything was working and explained what i needed to know!
I did not have time to fill up the gas tank, so the gas was a little pricey, but I love the convenience of getting a last minute rental.
The staff is very courteous and professional.
There was only one other person there when I went to pick up the trailer and it still took 30 min to get the trailer/paperwork done. I'm a regular customer there and there should be an automated way to pay outside so I can just show up pay and drive and not have to go in the office and out. Drop off is super smooth and a pickup with the same automation would be huge.
Everyone is always exceptionally exceptional in store & at the lot!
MANAGEMENT & STAFF!!!!!!
I feel like family each & every encounter with this team!
GREAT JOB AS ALWAYS!
The attendant never took his eyes off of his hand held device even when giving instruction. He had difficulty removing chains that were installed by first location.
I removed chains. Attendant was ready to cut them off.
Everyone was super friendly and helpful
Provide smaller pick-up trucks for smaller jobs.
Not much to say, helpful, courteous, nice, clean.
The pedestrian entrance to the store is the same as the vehicle entrance. This is not safe. Suggestion - move the service counter to the East wall and re-open the existing door on the North/West side of the building. The staff exceeded my expectations and the low cost of the rental was really appreciated.
Everything was very good. No complaints
Great service please keep it up, very efficient, fast and friendly.
Cab had old Starbucks can and cigerette butt and ashes in ashtray...made trip smelly.h
Great assistance in a very serious situation
I only use this location because the staff is exceptional. They are fast, knowledgeable, friendly.
Great customer service and willing to work with the consumer on last minute changes.
The guy running the lot was great!
Everyone was so kind and helpful... I had the best experience with each employee at the oceanside, ca u-haul on wisconsin st/101 hwy
They gave me the wrong truck, we didn't know until I got back to the yard. After a wait to figure out wth happened the woman gave me half off my bill and I wasn't even mad. Cool people over there.
Keep the two women who run the Pacific Coast Highway office in Oceanside, CA, office on the job for the good of all future customers. I found them to be knowledgeable, experienced, friendly and extraordinarily efficient.
The people who work here do not seem to be happy or friendly. They could do better on their attitude.
i GUESS, BUT IT WAS EXPENSIVE TO RENT A CAR DOLLY. ESPECIALLY WHEN THEY HAD LIKE 10 IN THE LOT AND I ONLY USED IT FOR ABOUT 5 HOURS. CHEAPER THAN BUYING ONE
Great customer service coming and going.
Trailer had bad tires, cracked. They would not give us another trailer and did not replace tires at facility. Luckily we were able to get them done via the truck that came out (yard person) and replaced them before we had to leave for Arizona.
Very helpful staff, and management. Good people.
Keep it up of your excellent & friendly customer services ????????
why can't they clean the windshields? just filthy' other than that the van was very nice.
Stop charging by the mile. This new way cost me $90 extra just for milage. And no coupons or discounts for Fire or Military. Next time I will shop around
Always efficient rental and good service ove the many years from renting trailers at this Oceanside, California location..
woman working desk was most helpful and friendly. the truck was another story. dirty windshield, oil light on the whole trip, gas gauge was off, door would not close completely. getting ready to rent another smaller truck to finish moving. most likely to rent from another rental company.
Nothing that I can think of. Staff, facilities and service were great.
The power steering leaked onto my feet. Luckily I did not lose control of the truck. I had returned the vehicle one day early. Upon return of the vehicle to the Oceanside location, informing the attendant of the problem. I did not receive any financial refund for the major danger this leaking could have caused. Unknowingly, if I had used the vehicle one more day, I probably would have had an accident.
I rented a pickup truck for a couple of hours to take some junk to the dump. Everything went super smooth. In the morning I was in and out of there in 15 minutes and the return check out took a quick 1 minute. Thank you for making it a no hassle experience!
Need better parking space for customer in n out the yard or the facities besides that customer service excellent accept the person that walk with you through the truck before you drove off needs more smile and be friendly to customers not mean face. The person check out the truck when I drop off did a good job excellent customer service
very helpful and knowledgeable counter girl
Answer the phone at the local branch instead of outsourcing to Arizona. Also, DO NOT charge an extra day unless warranted!
I ordered a 26' truck, made it very clear that I needed one that size.
When I got there I was told very simply our 26' foot broke down you a 20'.
No attempt to serve my need just get me out of the way. I had to enlist 4 friends with their pickups to cover their screw up!
Trust me all 5 of us will spread the word!!!!! Any place but there.
Very satisfied with both experiences I've had so far. I will definitely recommend to family and friends.
TremendouSSS service, they had me in and out in less than 10 minutes!
When I arrived, I stood at the counter and was not greeted or acknowledged. I finally said "hello?". The lady looked up and said she was doing five things at once and would be back to help me. When she returned she was efficient. I have no problem that she was busy, but she should have at least acknowledged my presence and told me she would be with my shortly. Just not totally ignore me.
It was great! I do not know how you make any money renting a 6X12 enclosed trailer for $41.00 dollars a day. But I"ll take it. Thanks Ken. Encinitas, Ca.
The entire process, from start to finish, was very friendly and efficient. Thank YOU for making this move EASY!!
It's been a while seen I've used U-haul. Super easy, super fast. Check- in return service done right at the vehicle. Now that's fast!
The staff was extremely helpful
The owner George helped me and made me feel very important and took care of all my needs. They got me in and out in minutes Excellent experience
i was treated very well and fair. i will recomend my friends and i will be back. thanks for the service.
Always do great here, and we keep coming back!
We happened to have hurricane force wind and rain, when I had to move out and back in my house, for new carpet installation. The move went very well and everyone at U-Haul was a great help.
A little hard to get in and out of.
My chase bank has been charged 2 times, should be no amount of time for $86.13 to get refunded!!!
Check in quick aand efficient.
Great people and vehicles. Lot can be hard to get into due to traffic but still worth it.
My husband returned the trailer, he said it was good, and alteast he was greeted by staff and handled the return without any problems.
Truck bigger than needed. But it was smallest available. Tried to find other location with smaller truck but was not any locally.
Keep up the great customer service, your sound great!
The employees are always very efficient and helpful. Even on a weekend I didn't have to wait a long time to pick up or return the vehicle.
Everything is perfect, every time I'm in the Oceanside PCH location.
The Staff led by George are always kind and helpful. Always ready to help.
I rent a 17ft truck from You Folks on a regular monthly bases. I use it in our Church Food Distribution Program that we provide for 150 families routinely. Working and providing sustenance and substance to local citizens in need in Our Community.
Thank You So Much, Uhaul
Deacon Frank Barron
Shiloh Church of GOD in CHRIST
It's been awhile but I believe the lady helping us was Angela? In any case she could not been more informative, helpful and patient. I would recommend her/uhaul to any of my friends or family.
Trailer is starting to show its age
I always use this location- staff is friendly and on top of things.. I often purchase items and trucks / vans to transport large items - I've never had any issues
Well run. They were busy but well maintained.
Nothing, very informative and friendly staff, they deserve a raise.
The location was extremely busy. Our truck and trailer had been driven through snowy/icy conditions and looked awful. I was expecting a charge for washing both even though it was no fault of our own and to my surprise the guy just smiled and said no worries. We were even able to get a free months rental on a storage unit until we found a place to live.
U-Box is an efficient, cost-effective way to move items, particularly long distance. Staff telephone communication could be improved by giving customers clearer information and instructions.
Customer service was fantastic. She took the time to talk to me about what it was I was doing and make sure that I had the right truck for my purposes. I really appreciated it.
Worked out well, we are happy
I wish they would have been specific about what size truck to get. I had to do double round trips and it was a total of an extra 145 miles. It's already expensive as it is to move, so having to deal with unnecessary charges that could have been avoided is totally unfair. Not only that but that extra round trip took a total of 4 hours, so that made us stay up later than expected and clearly made us behind in time. Many of the issues we had to deal with could have been 100% avoidable if we ended up getting the right size in truck.
Trailer had to be cleaned while we watched, although was reserved days in advance
Youre great. Thank you ??
Great experience, thanks!
Balance rates between locations
Where to park was tricky to figure out And finding the main door.
Everyone was very nice and helpful
Excellent, friendly, and very professional. Like this place.
Personnel were very friendly
Nothing needs changing. The whole experience start to finish was outstanding - customer service was excellent..
I appreciate that we had someone help with making sure the mirrors where adjusted as we had never driven a big truck like that.
Friendly, fast loading of trailers
Very dangerous, no where to park to load or unload.
Amazing service. I will use U-Box for my future moves.
Oceanside`s activities were good
Oceanside`s activities were good
Oceanside`s activities were wonderful.
Everything went wrong. But the most troublesome thing was that most U Haul staff don`t know a thing about U-box rentals which made customer service a nightmare.
All in all, the box was fine. The ability of your corporation, systems, and personnel was not sufficient to make me willing to try it again or recommend to anyone. last Uhaul.
This is my 2nd time using this service. The moving help guys saved your bacon! On EVERY occasion U-Haul is disorganized unprepared.
Great staff, super helpful and courteous. Only thing that sucked was this branch doesn`t participate in the 1 month free promotion. All good though, the customer service alone made up for it.
Good experience, good product.
Everyone at the Oceanside facility was absolutely awesome and very helpful.
Thank you so very very much
The box arrived damaged but the staff at the Oceanside location was extremely helpful and friendly.
The Mngr and Staff are the best. They are helpful, friendly and go the extra mile to be of assistance. Would recommend to anyone.
I was never notified of the storage boxes after arrival. Staff was rude and I was charged with no receipt or call. Horrible service.
Terrific service. Great communication. Everything was as promised. Very satisfied.
Misled on how long it would take to get our U-Boxes on the road. Was quoted 24 hrs and that has turned into four days without a solid answer. Our belongings held hostage we are at the mercy of Uhaul.
good service, good experience, fair price
Very professional and outstanding customer service. Thank you for the piece of mind.
Nice people. good service.
Staff at Cocoa Florida location very unprofessional, also was charged $89 when Large display on box CLEARLY advertises $59. Staff no help, lame excuses.
The staff at this location are amazing!
In correct Box was delivered late, which caused issues with the hired movers labor schedule. fees were credited back, but made for a long afternoon.
After a 4 month horror story with U-Haul my things arrived in O`Side. The staff was so helpful and made the end of the journey easier. They were wonderful. I only wish all of U-Haul was as good.
Kristin made the experience an excellent one! She was on top of the progress of our boxes to California. She made us have confidence in the U-haul tracking and delivery system. Thank-you!!
Kristen is very helpful. She kept me informed and explained everything, so I understood the whole process.
The staff at Oceanside UHaul provided GREAT service. I highly recommend this business.
I used 3 boxes to move from SC to CA. They were delivered within 10 bus days. I picked up each box from the local U-haul and drove it home, this way I saved $225. I will definitely use U-box again.
George at U-Haul in Oceanside was very helpful. I have requested a copy of my contract verified it was paid and have not yet to received it. That is the only concern, THANKS.
The staff we spoke with at the oceanside facility, Angela, was very helpful. She went out of her way to assist us and answer all of our questions.
I have never experienced such poor customer relations and communication. For your own peace of mind, do not use the U-box method of shipping.
Katie the Ubox delivery gal-AWESOME! Professional and very knowledgable and helped us with questions. She took care of us and we are very pleased. Thank You Katie for making our move so easy!!
Everything went smoothly. I`ll see when I get it back how things were handled. The process up to this point has been great.
The Oceanside UHaul was fine. The staff was very helpful. However, on the other end in West Palm Beach everyone was extremely rude
My box was delivered 3 days after it was confirmed, without padding, and it took two days after arriving to hear that it will take 10 days to deliver from LOCAL storage location. This is inexcusable.
everything went well and quickly, and I would recommend this to anyone moving out of their home state
Lost box. No tracking for a week. Late delivery. Different answer every time we called. Horrible service! We deserve a partial refund. Call me 760-659-8315
I was extremely impressed and will not only be using the service again but have been recommending to all my friends and family to include military personnel.
Most unorganized company I have ever done business with. Ryan, the staff member who delivered was helpful but that is the ONLY positive comment.
This whole experience was awful. I had issues at each uhaul location from packing to receiving. I will NOT being using uhaul again if I can help it.
I did no see the actual storage area so I cannot grade it, but Im sure it must be good after meeting the folks working there and running the show
Should have 2 people at the counter as there always seems to be a line when I have been to the facility.
A computer glitch when I was at the counter trying to complete the paperwork caused me to wait for 45 mins. There were a number of people waiting behind me as well. Systems need upgrading.
George at U-Haul Oceanside worked within my time frame to take care of my storage and would give him a ten out of ten points for overall professionalism, customer service and patience.
I was extremely pleased with the help and service! They made things easy for us, thank you!
U-Box is so new that most of the employees don`t know how to set it up. It took over 2 hours to rent the U-Box. It took several calls to find someone to help set up the U-Box.
Staff didnt really seem personable. Didnt ask how we were upon entering the premises. No hello or how are you. Just what can I do for you.
Sometimes the hours for access were a problem, but I understand storage has to be the same as store hours.
George Jenings the General Manaqer has been very helpful accomadating!
Angela and Deniece did a wonderful job and were so friendly not only to me but to the other customers in line and those that called in while waiting. Wonderful Staff!
We were inconvenienced first day as truck was blocking entrance. No one could help us and we had to come back.