One issue that I did not recognize until day 2 of this rental is that 3 of the 4 tires were in very good shape with lots of tread on them. The 4th tire tread was not very far from the wear bar indicator. And the UHaul staff in Yuma knew that I was taking this Trailer on a cross-border trip of close to 2,000 miles. I monitored all of the tires each day of the rental. Nothing happened on this trip. When I returned the Trailer in Edmonton, Alberta, I advised the staff at this location that the one tire should be replaced before this Trailer is rented again.
phil FCustomer Reviews for U-Haul Moving & Storage of Old Town Yuma
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Overall I was impressed with the service we had.
LaVee DNo complaints. The folks at that location where friendly and knowledgeable about products and answered all my questions about packing and storage.
Christopher SOverall very good. However on our trip to SD, encountered a white-out storm with 45 mph winds in the Laguna Mtn. The wiper blades needed replacing or repaired which stalled at a serious moment & I was forced to pull aside due to the inefficient blade movement which also resulted in further scratch damage to the windshield. Mgr was excellent in customer relations. Also assistants were courteous & professiona.
Ismael CEmergency services should be explained. “What to do if…”
Susan BWe were given the wrong key to the picture of vehicle being rented had to search all over the yard to see the lic plate . Seniors should not have to search for a rented vehicle.
Laura MDon't change a thing.
Ernesto RWaited in line 20 minutes just to buy a lock for the truck, customer service at the desk was unable to ascertain who was here for full rentals and who is here for a quick service like buying a lock unable to process customers by how long it would take. Someone getting a full rental should wait 2 minutes so someone can be billed out for purchasing a lock or a box not the other way around. Only one person at the desk several people working in back would you recommend
JACK BFacility was very clean service was great very helpful
shane WYumas uhaul team is always very professional
martha lProfessional job on my repair. A very knowledgeable and friendly repairman. Extremely satisfied.
Tim HDrop off attendant was friendly and made the drop off process quick and easy.
Adam RWell we were told we had an appointment for 7:00Am and got their by 6:45AM and could not get in until 7;00AM then found out that they could not put on the hitch until 8:00AM so i just had to wait their until tje job was done around 9:30 ore so. It looks fine and workes ok so that is important.
Ray SNothing. Everything was great
Chauntae B1. Hire friendly staff to help customers. 1a. Have a call center employment prerequisite of IQ level at least average. 1b. End over reliance on automation at the expense of customer service. *The third employee I encountered, Joseph, did a good job 2. Train staff in customer service ** If it weren’t for the customer service of Chris at the Phoenix, Shadow Mtn branch, I would never have used U-Haul again
Andy MAwesome customer service tech. Walked me through every step.
Angel HI have not received a final invoice showing the final amount that was charged to my card. This seems to be a recurring theme with Uhaul. I get the email with the original amount estimated but have to request a final invoice showing what the actual billing was.
James MMgr hooked up trlr. Left the power cable too short. Lucky I notice and avoid wrecking it. Trlr was very good. Pulled easy and straight. I’m happy.
Don RStill have yet to receive my refund the next day. Very annoyed.
Clarence BI would have like a model with the swing out back doors but the rollup was ok.
Deborah TThe General Manager, Alfonso Garcia, was extremely helpful. He gave detailed instructions and helped me in every portion of the transaction.
JAMES FGive them a bigger lot or open up a second location to reduce the clutter of equipment and vehicles
PATRICK SThe young man outside was very busy but got us taken care quickly.
Melinda TThanks, equipment return kid was awesome too
Jeffrey HThe return was extremely easy and quick .
odir mVery friendly and helpful staff. They guided me through the rental process and answered all my questions. Well done!
Michael BI was expecting my change from the deposit before getting this review questionnaire.
Fredie MYour manger was very short with his answers and rude. He had no personality was very frustrated.
Pedro SFriendly and installation of hitch was done in a timely fashion.
Joseph KMore staff for mornings would be great. Or separating customers with reservations from customers who are starting fresh so those who took the time to reserve their rental can be processed immediately instead of having to wait for others. The person who took my reservation in person needs training in customer service. He didn't seem to be interested in my business and asked the same questions 2-3 times instead of paying attention. The person who attended to me when I picked up my rental was good and prompt. The person who prepared my equipment was also the one who received my return. He was excellent. The price was reasonable. The equipment was great and did the job perfectly. The location was central, but you need more room. Overall, a good experience.
Jose DEasy, flexible, friendly.
Miguel CVery good service
Alberto EIf you have multiple reservations for a day and time might wanna have more than 1 person working, also might wanna make sure your app is working at night to check out and while your at it make sure there is enough room where your supposed to return the trucks so you can leave it where your supposed too. Ive moved and used uhaul in the last 20 years at least 15 times this was hands down the worst experience and makes me not want to ever use yall again.
Laura RThank you for the great costumer service
Ana RGreat customer service. Trailer was ready for pickup at allotted time. Just great all around great service from pickup to drop off. Keep up the good work.
Peter BText the customer the following day to see if your equipment is working properly.....great store Manger has excellent customer service...
Gonzalo GWas quick and efficient return.
Curtis SEverything was great. Yuma to Idaho the trip was long but our 15’ truck was a trooper. Thank you
derrel TAll service employees were very professional, knowledgeable, and courteous.
ERNEST HGreat drop off experience
william oN/A. I informed the manager of the issue I discovered. Duely noted.
Jeffery TGreat trailer. Like new.. Ready for pick-up on time.
Charles FI love this location. I’ve been a few times in the last year, and every single employee I have encountered seems very happy in the work place. I commented on it and they agreed 👍🏻
Erica Wno improvement needed
Paul TNothing I can think of...move went very smoothly.
Herbert KThanks!
Louis MWell done. Thank you!
Gloria HNo problems, I will rent from you again. Thankyou!
Ed LNot much. My experience with this location was fast and friendly.
Rhonda WExcellent communication
German MThis site was very helpful
Marjorie N | Overall ExperienceI confirmed my pick up time and apparently that was not communicated to the people working that day so they had to scramble to make my container available. Friendly and helpful though.
laura l | Overall ExperienceAlfonso Is the one with his name on the front door but Cody takes care of the customer. Alfonso seemed hesitant to confirm a time with me but Cody was the one who offered me times and was prompt.
IVONNE C | Overall ExperienceI would highly recommended this way to move your belongings. best experience in moving.
martha n | Overall ExperienceIt worked out great for me I had two pods sent from Washington State to Yuma Az.
Randy W | Overall Experience😎
VICTOR F | Overall ExperienceThe manager/owner went out of his way to make things go smoothly.
jim t | Overall ExperienceAlfonso and his team did a fine job!
Joel H | Overall ExperienceFriendly and helpful employees. My two U Haul boxes were ready when promised. All in all a smooth move. Herb Koth
Herbert K | Overall ExperienceAlfonso & Edgar were very friendly & helpful & very courteous. They made extra sure I was 100% satisfied. They made my Overall U- Haul a real pleasure. Thank You!!
Joseph P | Overall ExperienceEverything at this facility is excellenr, especially the staff who are friendly and helpful.
Thomas T | Overall ExperienceFirst time using UBox Shipped goods from East Coast to Yuma. All went well. Very positive experience. Yuma UHaul stored UBox for about 10 days. Very professional staff. Great manager
ELEK S | Overall ExperienceFriendly and helpful
Melanie M | Overall ExperienceThe staff at the 4th street site were very helpful and professional. We had 3 uboxes to unload. They helped us get the trailer hooked up and the uboxes loaded really quickly each time.
craig b | Overall Experience