My only complaint was the $18 dollar cleaning fee they hit me with. I even wiped out the back of the trailer as stated in my contract, so why the $18 cleaning fee? Also I pulled up and waited in the truck as instructed and waited a good 10 minutes while I sat there and watched the guy walk around the lot on his phone the entire time until he finally decided to look up and see me sitting there. Not very happy about that.
Amanda K.Customer Reviews for U-Haul Moving & Storage of Orchard Park Rd
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Friendly, helpful staff.
RICHARDMATHEW S.I feel the systems in place with the great staff on hand there are no needs for improvement
Jim C.I was told the truck had between 1/8 and 1/4 tank of gas. There was less than 1/8 of a tank.
Tia C.Everything worked out great.
Susan C.The vehicle would not start mid trip and that part of the experience wasted 1.5 hours of my time I had gotten a truck at this location in the past with no isssues
Julia G.To have the correct vehicle written down that was requested
Kathy B.Always a great staff at this location!
Walter R.staff gave exceptional customer service.
Michael M.I think everything was great. My only gripe is there wasn't a full tank when picking it up but it all worked out. It was also confusing returning the drop box keys on the other side of the building. Maybe I missed a sign and it was dark since I parked closer to where I picked the keys up from, mobile pick up. I think mobile pick up is an awesome idea. Although we cleaned out my brother in laws apartment (he passed away) and my husband left a travel mug of my brother in in trailer of the rental kind of sad about not having it. But overall I thought the rental was in phenomenal condition and will be back for future rentals from this location when needed.
Steven P.Not told much at drop off. Just a person outside told me to leave it there with the keys in it!
John G.The people that work there are great. They are knowledgeable and friendly. They took care of all my needs, even when I came in and needed to upgrade at the last minute. Would recommend this location to everyone for all your moving needs.
Karen M.Nick who helped me out today this morning was great and I would recommend this location to any of my friends who are looking to rent equipment.
Austin K.I love this uhaul facility. The people are friendly and very helpful. They gave good suggestions and even helped me find exactly what I was looking for, even though I wasn't sure of what I needed. They asked me the right questions to figure out what I would need for storage and they were right, it's the perfect size for what I need.
Karen M. | Online Move InThe process was vert smooth
Wayne M.The ratchet straps on the car hauler were seized up. I had to go from my house to a store and back to purchase anti seize spray to free both rachet mechanisms up.
nicholas Z.When they wanted to charge me $450 to pull me out of a small ditch even though it was my fault, I lost respect for your company.
Paul M.Not sure, didn't have any issues
Eugene N.The messed up the mileage and over charged me by $300. The employee probably never even looked at the mileage from multiple people before me and then charged me for all those miles. I have to wait two days for a manager to fix the issues. I will never go to this uhaul location again.
Robert A.The staff was very helpful and courteous.
Kenneth L.N/A Great user experience.. Very accommodating
LANCE C S.The staff was very friendly and helpful.
Patricia H.Nothing. These guys went above and beyond. We had a blizzard and they made the rental seem less. Would highly recommend this site to anyone interested in renting from UHAUL.
LANCE C S.There was some trouble securing a truck from my go to U Haul, but the team in Orchard Park were helpful in securing a good truck with excellent service.
John D.Very short wait time & awesome friendly service
Salvatore B.A little more customer friendly wait area
JOANNE E.The rental of the truck went well and the truck was in good condition. However, when I returned the truck, a female employee who clearly didn't realize I was waiting in the building for my ride to pick me up made some deeply inappropriate comments about other employees. She may wish to fully check her surroundings before saying things that could sincerely offend customers. Or, she may just wish to consider choosing her words about others more carefully in general.
Samantha G.Everything is always perfect when i go there.From tow hitch install renting trailors and costomer service
Derrick H.Staff was friendly and knowledgeable
JAMES B.We had a problem with the straps on the wheels of the car on the trailer. When we reported it & received a phone call back, we were told that it wasn't possible that the straps were not secured properly. I have dealt with race car trailering all my life & know when something is done incorrectly. The 10% off the price was very little compared to what could have happened because of thise negligence. I will never deal with Uhaul again & intend to tell everyone I come in contact with about the handling of this issue.
Ken K.First time here. Was very satisfied with service.
dave C.Made online reservation. Friendly staff. Had my trailer quickly. Return very easy as well. Happy with equipment.
William W.I was charged for 2 gallons of gas when the gas gauge read the same upon returning the vehicle. I put 18 miles on the vehicle. Can't imagine the truck only gets 9 miles per gallon? Frustrating!
Brian K.Could not be more impressed. Every time I rent , the vehicle is ready great customer service as well.
LANCE C S.This location in Orchard Park is “spot-on†. Our company has utilized this location for ten years. There has been improvement in efficiency But this staff( and a -7- year lifer)) makes renting your product worth returning to same location!!
david H.I always have had a great experience when I rent from this location. This time was awful. The van was clean and nice but no one told me the newer vans have an automatic lock system that happens when you step from the vehicle. I was locked out of the van for 2 hours in the freezing cold while i waited for roadside assistance. The key was in the ignition, I stepped out to load the back and all the doors locked. The location could NOT provide me with another key because the new vans only come with one key!!! I called roadside assistance and the first three calls the representative hung up mid call!! Three times in a row. The 4th representative told me about the automatic lock feature!! The person I rented the truck from at the location didn't even know about this feature!!! I never was told when roadside assistance would be there, no follow up text NOTHING!! It was ridiculous. The van cleared states it has On Star but Uhaul doesn't use it? It was an awful experience and how can vehicles be rented with a feature not explained to the operator?
Adornment I.Employees were very courteous and helpful.
RICHARDPHILLIP M.Its awesome people there at that location of rental. People are all in the matter, Customer oriented and supporting to all the customer needs. Excellent and Awesome!!! Beyond expectations!!!
Greg B.Jack should be included on Uhaul
Jeffrey H.The 20 foot truck ran very well. Clean, easy access, all except tow button is in a place where it gets accidentally hit during other vehicle operations. If the driver is not aware, the truck will perform much differently.. That i did not like... The staff was competent and the younger female manager was so calm under duress. She is a keeper. I will recommend you and I will use you again. BTW -- the Uphaul check-in/out is light years ahead of where it was. U modeled an Airport process Brilliant
Craig R.First class service and employees!
Patrick E.The manager, Tom is absolutely incredible, went above and beyond the call of duty to not only install the hitch on my car, to getting the trailer hooked up on my vehicle. He did an amazing job getting me Ready for my big trip to Charlotte. Five stars, I could not be any happier.
David T.Quick, courteous, dfficent
Leslie B.Milage rate of 79 cents a mile was a bit high.... 60 cents per mile would have been an easier pill to swallow.... Send me some coupons please @ ; JT14218@YAHOO.COM THANK YOU, JOHN TOMASIK 716-826-1310
John T.These guys are true professionals and make the rental seemless..
LANCE C S.Really nothing.i will say to young ladies behind the counter were very nice
marty S.Absolutely nothing. Everything was perfect. Reserving and returns was simple and effortless. So simple. The truck and trailer was also perfect. New, clean and worked perfectly. Everything about my experience with uhaul was amazing. I was surprised by how simple it was. The employees were amazing. So friendly and professional. I couldn't have been happier with the truck rental. I would definitely do it again or recommend them to a friend.
Ray B.This location has it all. Great customer service!!!!!!
LANCE C S.I have not received an email yet confirming that I have vacated the storage unit. Also I was told that I should be receiving a refund for the last payment since it was posted on the same day we vacated the unit. Otherwise the experience was very good
John B. | Overall ExperienceMy unit had a rusted out door that scratched some of my items and dropped rust particles on my things. It was a storage trailer sitting on the ground, so, in the winter, it was basically inaccessible. The unit leaked water in the far back corner that I never knew for 2 years. Fortunately I had my furniture wrapped in plastic because there were PUDDLES of sitting water and my furniture was damaged. I didn’t have the insurance apparently, event though I was paying a lot per month for the unit, and basically was handed a pamphlet and told too bad. Glad to be out of there.
Amanda C. | Overall ExperienceMy storage unit leaks & some of my stuff was wet. It didn't flood, these items were up on that shelf in the back of the storage unit. I thought putting my more important items there would save them from a flood. I still have to check to make sure nothing was ruined.
Kim B. | Overall ExperienceMy outdoor van unit had no lighting, but was otherwise fine for it's use and purpose, after moving, and liquidating/dividing up my mom's estate/house.
Heather G. | Overall ExperienceGreat overall experience!
NICK A. | Overall ExperienceI'm happy with UHaul, as I needed to get another storage unit, due to a move that we are currently making. I've been renting from Uhaul since 2017.
Heather G. | First ImpressionsI was given a quote and order number over the phone. Upon arrival I was told that what I booked was not an option and I'd have to pay significantly more. After being transferred back and forth between departments, and absolutely no accommodation by the Orchard Park site, I ended up leaving with my items and canceling completely. I'm extremely disappointed and this put a huge strain on my family while we are moving.
Leah H. | Overall ExperienceThe inconvenience of getting into the storage unit between ur open hours madebit difficult since I work second shift and it woukd have been more convenient to stop on way home from work. But the fees/fines u gave for being in my unit after hours is the most ridiculous thing I have heard of with storage units. Which is the reason for me leaving!!! So those fines need to be addressed along with ur access hours.
Daniel E. | Overall ExperienceThe lighting in the hall was fine. It would have been helpful if there was a light in the storage room
John W. | Overall ExperienceVery convenient and no issues
John F. | Overall ExperienceThe staff at the UHaul location at 3120 Orchard Park Road were very helpful and professional. I could not be more satisfied with their excellent customer service. Thank you!
John K. | Overall ExperienceNo elevator service to second floor storage units. I am disabled and this made it very difficult.
KEVIN L. | First ImpressionsWe were extremely impressed with the facility and staff. We stored on the second floor because we were concerned of potential dampness, however, after several visits we learned that due to climate control we were doubtful that would have been a concern. The facility was kept clean and safe. The staff extremely polite, helpful and professional. It would have been nice to have lighting inside the "stall" but not an absolute necessity, otherwise the overall facility was well lit. The price was comparable to other local storage places but far exceeded the quality of the metal free standing storage sheds we had visited at the time. I hated to leave but my wife said I was out of the dog house and I could now return home (just kidding!). Wayne
Wayne D. | Overall ExperienceStorage room is on the 2nd floor and there's no elevator, thus it's hard to move things in.
ALEXANDR C. | First ImpressionsI had a great experience with U haul storage. All The staff, especially the manager Andy, were very professional and helpful. Thank you so much
layla a. | Overall ExperienceI had an issue with my storage unit reservation and Andy Oscypala was of a great help and solved the problem immediately. Best customer support. Thank you
layla a. | First ImpressionsSo far, so good. Just moved in!! Pleasing and approachable staff. Good location, hours, security and parking . Clean and dry (not damp) inside storage area. A service elevator would be nice to access second floor areas and a little better lighting inside the cubicals, but neither are necessary. The rental price is comparable to another facility I checked out but I found this a better facility. I give this place a thumbs up.
Wayne D. | First ImpressionsWe rented an upper 10x10 and a lower 15x10 unit. We were NOT told that the upper unit had a huge roof support beam running through the unit. When we checked in, we asked for another unit without a beam. We were told they only had smaller units available without the beam. This should have been disclosed before hand.
Christopher K. | Online Move InThe staff was friendly and helpful. They explained everything in detail and were very patient answering all my questions. f highly recommend using this U-Haul storage facility!
Karen W. | First ImpressionsAbsolutely was great for us, we came and left whenever we wanted.
WILLIAM B. | Overall ExperienceStoring and renting from this location had been wonderful. Jared and Brenda were the biggest help when it came to renting a truck and moving as well as storing items. I will recommend this location to everyone.
Timothy S. | Online Move Inshe went above and beyond to to make my unloading event so much easier by helping me unload the auto transport then helping with a storage unit and dropping off the truck itself. i will tell everyone to use this facility.
Janette w. | First ImpressionsThis U-Haul location is wonderful! They are very helpful, clean , and my property was always secure and well taken care of. I rented for over two years. Very reliable and excellent customer service. I appreciate all of the employees.
Becky E. | Overall ExperienceI had problems since day 1 getting into the building to access our units. Then, the last 2 weeks we couldn't get in without an employee opening the door, which made moving everything out difficult.
Jordan W. | Overall ExperienceDuring the entire time I had my storage unit, I cannot think of a single instance when I was not fully satisfied with the facility and the staff. I was always treated courteously and professionally, and any questions I had were answered quickly and completely. I ended my rental because I no longer required it, but would not hesitate to return if I needed one again. Overall, I could not have been more pleased with my experience with U-Haul of Orchard Park.
THOMAS S. | Overall ExperienceNa
Brittany M. | First ImpressionsNa
Marc S. | Overall ExperienceAlex assisted me and he was amazing...he was helpful and courteous...
Andrea R. | First ImpressionsFolks working were very helpful and friendly.
Heidi R. | First ImpressionsThank you for quick processing, the weather is getting colder.
seth d. | Overall ExperienceEvery staff member was polite, extremely helpful and organized.
Becky E. | Overall ExperienceAndy was very helpful in getting my vehicle set up with the appropriate towing hardware. Great service!
Joshua R. | Overall ExperienceVery professional and courteous
steve w. | Overall Experience