Customer Reviews for U-Haul Moving & Storage of Oshkosh
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of U-Haul Moving & Storage of Oshkosh
They didn't have the 26' truck that I reserved and had to go with a way smaller truck that barely worked for what I needed. They need to have a better inventory and fine people for not returning a truck on time.
The people were great to deal with. No problems with any part of my rental.
When I scheduled a truck nearly two weeks in advance I selected one of the larger trucks to save on the number of trips I would have to make. The day before my moving day I get a phone call stating that the only available truck is the 10 foot truck. When I get to the location to pick up my smaller than wanted truck I see there are six larger trucks that were parked there. Five hours later when I dropped my rental back off those same trucks were still parked there. I just assumed that if I booked a truck that the website said was available I would get to use that size.
The in store representative who assisted us was very brief and didn't guide myself and my father through the rental process. We explained that we had never rented a uhaul before and he didnt show us how to open the door or walk us through any of the process about fees, how to return, etc. We wish we would've received more explaination about the fees and rental process and not feel as rushed through the door. Due to being rushed, the representative missed the $39 discount for dropping off at a different location and charged me extra so I had to go back and make a claim to get the fee reduced. I didn't feel that the representative looked into the information about fees and mileage on my account ahead of time and I had to correct him on multiple different aspects of my uhaul agreement: the miles I had been told online when I set it up, the fees, the items I had purchased ahead of time (mattress pad and boxes). However, when I made the call the next day after that experience to customer service to have my fees reduced for choosing the alternate destination, the woman I spoke with was excellent and efficient with solving the issue.
Online reservation and pre-registration work very well. Paperwork on site is minimal and they get you down the road promptly.
Great service as always :). I am regularly returning U-haul customer and every time I find whatever I need. Thank you
Employee who both checked me in and then also served me when equipment was returned is excellent.
The location, and staff are very good. My issues with the vehicle are limited, but because I had issues I checked NO regarding the equipment being clean and well maintained. I rented a Ford Transit, and it was a very nice vehicle, ran great, was easy to drive, and had a ton of room. I had two issues, one was that the vehicle was flashing that it needed an oil change. Not a huge deal, but I was driving 2000 miles with the vehicle so I was concerned. Second, and a bigger issue, was the Uhaul sticker across the top of the windshield. That sticker is directly in your line of site. Especially as you are looking up to see traffic lights, freeway signs, etc. It is super annoying and a safety issue. I could see that prior renters had tried to peel it off. So I'm not the only one who had an issue. Other than that, great service, nice vehicle.
The only person on staff (Nathaniel) was very friendly and helpful. But the store was very busy and had customers backed up in a long wait line. There definitely should have been more employees available to help as I was forced to wait about an hour just to return a rental truck.
Very simple process, rented pick up for 1st time. Very smooth transaction. Will be back.
Brendan is awesome. He has helped me with so many things and really knows what he is doing. And above all he is very friendly. You are very lucky to have an employee like him!!!!!
We rent a trailer from this location every year for our youth mission trips and we've always had great service! Highly recommend them.
I was very impressed with the cost of rentals. A suggestion for improvement would be to hire more workers. There was only one worker when I came to pick up the uhaul and return it, and there were other customers ahead of me. I took about a half hour to be helped each time.
Very good customer service. Courteous and helpful.
I like this place. Everytime I can find what I need. I had also problems with my electric breaker, they helped to solve it :). Thank you
Benjamin was helpful and efficient. I always appreciate great customer service.
For a Saturday I thought there could have been more staffing. The Staff was great but only seen one at a time and feel they were overworked. They were professional under pressure.
make sure that when the customer rents a appliance dolly that it's in the truck when the customer leaves with the truck...we had to go all the way back to uhual to pick up the dolly.
Brand new customer to U Haul Storage, Ohio Street, Oshkosh, WI but very pleased with the service and support to date.
Don't tell someone to call if they will be late and then go back on your word.
Waited 7 minutes and no one at counter. Went and asked guy installing hitches and he said someone should be around. Scott finally came to counter and got both reservations set. Said I'd take 1 truck and he'd have the 2nd ready to go when I came back. Came back and 2nd truck wasn't ready and Scott was gone. To get 2 trucks to about 2 hours!!! Next day a guy called and confirmed I'd have 1 truck back by 1pm. I said no, I had 2, 48 hour reservations, that it was I was charged for. He said it showed 1, 3 day and 1, 1 day.
You need more than one person on duty.
So glad to have the option of renting a pick-up truck. As an owner of a Corolla, where I tend to use it like a 4x4 in a lot of cases, there are some things I just can't make it do..such as hauling an 8' Sinclair dinosaur :) Easy pick up and drop off of equipment..very pleasant renting experience. I will definitely be utilizing this service whenever my Corolla just won't cut it :)
This is the 2nd rental we have done in the past 30 days... And our review is almost the same as the first! You need more help! Long waits to pick-up & return vehicles! Customer Service was great (Thank You, Nate) once we were assisted but there should not be such a line & a wait!
Slight wait picking up and dropping off, they seemed a little short handed. Otherwise very good experience, everyone was courteous and professional.
The staff is always very helpful in getting our rental prepped and checked out. It would be nice if U-Haul would utilize a customer database where repeat customer information is stored and can be easily accessed to help facilitate the customer experience.
The two young men who helped me with the pick up and return of the truck were extremely helpful and courteous. They realized I didn't have time to waste. I will absolutely recommend this location to anyone needing anything from boxes to trucks.
Don't rent out trucks that are on their last days of life. Even if it is just for in town moving.
Inside of trailer was not the cleanest. Left black all over mattress cover.
Service was very slow as only one man was working. He had to take care of rentals, fill propane and all other tasks. Customer's time has value too... I had to drive an extra 50 miles to pick up a trailer I had reserved at a UHaul 2 blocks from my load...not a happy camper as it affected my whole move. Uhaul should get equipment to proper rental location not the customer. less than 24 hour notice of the need to travel so far was just plain rude.... greed has set in at UHAUL.
Everything went very smoothly, a good experience.
The staff was friendly and had me hooked up and on my way with the trailer in about 15 mins. Excellent job! Thanks so much.
Online after hours check-in thru website difficult to navigate. Could not use site to return rental.
The staff was great and I recommend them.
The gentleman working when I both picked up and returned the truck was extremely friendly and welcoming with all of the customers. He is excellent at his job.
The Guys @ the Oshkosh store were WONDERFUL all 3 of thrm made our move really easy thanks again !
Make uhaul sign/logo larger on building.
Everything was great. Equipment was easy to pick up and return.
The sign said open, but there was no one available to help. I just dropped the key in the drop box, not knowing what else I needed to do. Hopefully this was correct.
Much better experience in Oshkosh than in Madison. Would totally recommend this location to others.
David, the General Mgr. Is outstanding. He does a great job representing the company.
Nothing really. It was very busy with customers awaiting equipment pick up. There was one person on duty who was working hard, running from place to place and maintaining a very pleasant demeanor. Despite the wait the experience was a good one and Mr. Rosemond was a pleasure to deal with. He provided excellent customer service even though busy and trying to accommodate multiple waiting customers. Thanks!
I intended to get my Uhaul first thing in the morning, but was notified that I wouldn't be able to get it until 1pm. When I originally reserved it, there was no indication that requesting the date I did, meant that Uhaul would determine the time that day it could be picked up. I would have lost most of the day moving if it had been at 1pm. Fortunately, the person returned the truck early and I was able to get it by 10am.
The staff was great (they even called me when it was available), but I felt a bit misinformed by the process.
you need more workers, the place is so busy and the workers were overwhelmed
Did not give the storage unit we reserved they told us they would give us a 10x10x15 and gave us a 9x5,so we had to throw alot of our stuff away, we are very unsatisfied,we called the night before to reserve and they told us they would have one available we were the first ones there in the morning and they said they only had the 9x5. They said there is nothing they can do about it.
Fast, courteous service, even with a busy store, the associate took the time needed to ensure everything was handled properly.
Very busy weekend. They could have used more help as there was quite a wait. Our check-out process was smooth though after the wait. Brent and Nate assisted us and were great. The truck was clean and a smooth ride. Upon returning the truck, we had another wait as only one employee present. I could not see his name tag, but he was not friendly, looked overwhelmed and was in need of both help & customer service courses.
I liked the fast check out and check in
The guys at this location were great . Very helpful, and professional . It was raining hard when I picked up this trailer. The rain did not slow the pick up of the trailer. These guys know how this should be done.
I've used this site many times to move my college age daughter. Always clean, neat, efficient, and a good location.
Hidden fees are a killer,made a resrevation on line no one even called to let me know thr location was closed so I had to go to a different one with no notice and they didn't have a truck ready for me, set me back several hours
I came into the location 3 weeks earlier to reserve a truck. No problem. Then when I came to pick up the truck they explained to me that the reservation/daily rate is on "as available" basis. I was able to get a truck just fine, but the "as available" should have been explained to me when I came in to reserve. Other than that, all went very smooth. Thank you.
Dave Lemke does an excellent job managing this facility. He's friendly, knowledgeable and helpful. No complaints.
Arrived there at 9:30 for a 10:00 pick up. Was about the 10th person in line, one employee working. People two ahead of me said they had been there 49 minutes already. Second employee, Nate, arrived. Very pleasant, moved through the customers quickly, took good care of us and was genuinely a nice guy. We brought our trailer (enclosed) back early and rented an open trailer for another project, Nate helped us with that and then helped us again at the end of the day when we returned the second trailer. His service made our day.
The man who helped us at the Oshkosh Ohio Street Location at noon was great!! Very friendly!!
Easy to drop unit off. Fast, friendly, and helpful. Very satisfied with my rental experience.
Easy in easy out. Excellent experiance.
Very easy return process. It took no time at all.
No the staff was very helpful good experience over all
customer service was average, was assisted in timely manner and personnel was friendly.
Scott,Dave and crew were excellent I set up the move from there and they were so helpful will use them again if the need arises they get 5 stars out of 5stars..
Arrived to pick up trailer but was met with a long line of customers. Only one rep on duty. Would check customer in run outside, run back in check customer in run outside run back in. This went on for ever. Common sense says, Sundays are a select moving day, especially end of month. Some customers came in seen the line and left. Did not think I would ever get on the road. Very stressful.
The large mirror box I paid for was left by the register. I would have appreciated any attempt to inform me.
The staff was very professional and helpful both in-person and over the phone. I am very impressed with this location and the value provided.
Very friendly and helpful staff. The process was quick and easy
I am very pleased with my experience. This is my first time using UHaul. The staff was very friendly, knowledgeable & gave excellent advice. I rented a 10 ft truck. I'd never driven anything bigger than a Dodge Caravan. I found the truck very easy to handle & I am so grateful for that as I was very nervous about this. Price was very reasonable. Here's the bottom line, I am an inexperienced, middle aged woman & I was treated very well. Not all businesses do that. Thank you.
Worked out really well, UHaul has improved quite a bit over the last ten years.
Encourage customers to use the early check in as it greatly speeds up the process of picking up equipment.
We received excellent customer service!
Quick service and very friendly....
The equipment was clean & worked very well. The checkout experience was fast & efficient. The drop off, not so much. One suggestion. Staff more than 1 person, as Nathaniel was by himself, working returns, answering phones, filling propane & assisting storage customers. A job meant for more than one person. It's hard to keep good employees when they are overwhelmingly tasked.
If possible, have more staff on hand during busy hours
Our experience was wonderful. We just had to wait a few minutes when we returned while the agent checked out another customer, but that gave time to relax a little
Website would not find my location to allow for after-hours drop-off. I had to wait for store to open to ensure my rental was returned.
Great Experience. Manager Dave is Awesome.
I had a horrible experience with my drop off. I drove one way and dropped the truck off two days early with 200 miles less than I was allotted. The representative at the Uhaul location, Toby, took the keys and my original paperwork telling me that everything was in order, there was nothing for me to sign to complete my return, and he would handle everything. Later that same day I called the store to request a copy of my receipt for my moving expenses and was told by the customer care center who answered the phone there there was a new $160 charge to my reservation. I promptly went back to the same location to ask for the receipt and inquire about the new the new charge. Toby was no longer at work to explain so another gentleman looked at my paperwork. He saw that even though my contract allowed 5 days for the rental (I only used 3 days) there was 0 days allowed in the system upon the return and evidently Toby didn't see that as a problem when he "handled everything" closing out my rental return. So I guess I was supposed to just eat the $160 with no knowledge of there being an issue and would have never known until the charge showed up on my credit card. Toby should have taken the initiative to see that there was an issue and resolve it instead of just ignoring the issue leaving me to get it resolved. I have nothing nice to say about Toby or his lack of care for me as the customer and the fact that I would have been screwed for an extra $160 if I hadn't stumbled upon the issue myself. Left a horrible taste in my mouth.
It was freezing.We had no idea we could adjust the heat until our last night.
We ran a give a kid a gift out of our locker,we could have used the heat,lol.
Other than that,great service!
While I thought I had made it clear that my unit was NOT to have an additional UHAUL lock attached, I went to my unit today and what should I find??? I am very displeased!!!!
I wasn`t there to get the contents. I think the Oshkosh people are great but UBox in general is not. I had a horrific experience with scheduling things and I will not use them again.
Great service at a great price
Incompetent employees, managers that lie about refunding money due to the errors of employees, water damage in the storage unit, furniture and an elliptical ruined
When we picked our box up and returned it the staff was very helpful and nice. Great experience.
I have been using this u haul for years with numerous mistakes with the staff there. Great employee changes! Thank you!
The staff was not informative or friendly. We had miscommunication between the call center and our store location causing us to have one box less than we ordered.
They were very helpful in what I was looking at to rent. They even gave me what I need in in size at an affordable price for the short time that I need it. Very much recamendable
Austin and all the guys were great - very helpful and courteous.
was told I had the truck for over 1 day and I return the truck before it was time.
It was a great place and clean
That 1 staff that helped me was very nice, I have noidea who the other guy was but he was rude. I still don`t have my access card because they could not get it to work. Took over 1 hr for paperwork
Indoor storage area fine. Terrible ¬doorway, impossible to push carts over. Outside COVERED WITH SPIDERS! It is nature but needs some effort to keep them clear from the main areas.
great sevice all around varry helpfull employes
My location stopped delivering without notify the customers bad taste in my mouth
Very good experience. Everyone was helpful.
They had only 1 CDL driver who quit. I waited 2 weeks for the store to get someone to pick up the u-box. The manager was trying. they really should have multiple CDL drivers. Two weeks unacceptable!
Napa guy had no idea he was dropping off the uBox. Was nor delivered to my residence. Had to take ay off from work to go unload.
The box was clean but had many broken beams.
Danielle Carigan was the most helpful person I have ever worked with in any customer service business. Very knowledgeable and worked very hard to see that every need was met.
Adam went above and beyond to help me out in a time of need. Great management skills.
very satisfied with the services
Every person I dealt with was professional and courteous and I would absolutely recommend the ubox service!
Everything was great but structurally the.U-box had cracked supports and other flaws.
daielle, who picked up and delivered my pods was great to work with
Danielle was extremely professional and courteous. She called the day before to confirm and again when she was an hour away. Couldn`t be more pleased!!!
I reserved three boxes but all my furniture fit in one! UHaul called the next day to let me know I`d receive a refund for the two unused boxes. Great customer service!
Thanks for delivering on expectations
very helpful and always pleasant staff
they were fast and very helpful
Ridiculous to have to pay $5 for extra 2 hrs of access to finish moving in. Rental facility floors filthy, rat traps present. No proration for turning in my vehicle two days early, as requested.
Danielle did an absolutely marvelous job. She has superb coordination in moving the box. It was like watching the ballet. She deserves a raise. The box was OK.
I want all my money Back , U-Haul was so bad for my move.... They told me $269.00 too move me to Chaicago Ill then said it will be 995.00 when I moved
expected call be4 the pods came-did not recieve call til delivery, missed call, pods in back, now have 2 haul all a block to pack NOT happy W/drop off at all.. hope pick up delivery goes better!
Although the halls are well lit, the individual units are very dark inside. Interior lighting would be appreciated and helpful.
It is rare to have someone at the Oshkosh store answer their phones. U-haul should prorate storage unit payments.
Danielle was very professional and helpful.
Danielle did a great job.
Restrictions on delivery dates caused me to incur an additional month of rent charges. One lock hinge was broken off. Doors were difficult to close and lock due to screws coming out.
Did not receive boxes on time 1 box was not leveled box not picked up on time not shipped to PA on time, over charged quoted charges still waiting for credit and charged additional storage month fees.
The store is always busy for the location it is in, but the staff is very nice.
The gentlemen at the store were very friendly and courteous, and extremely helpful.
Total rip off.Will never use again Recomend that no one ever use them Was lied to many times.I was told it would take 3 days to move my boxes,17 days later my boxes showed up.
You found us 1st floor storage after starting on the 2nd level. That would have been a real negative. Thanks!
Kim Van Osdol
despite a large number of customers and only one U-Haul employee, I was treated with kindness and respect.
The staff were very helpful and professional.
The facility looks well-maintained and secure, which is very important to me. The employee who helped me showed me several options.
Totally a good overall experience. Adam was very helpful.
We had a great experience with U-haul. I would highly recommend the facility.
Friendly people, manager gave us a ride back to the airport saving us a long walk. We were in a hurry to take off before they closed the airport for the airshow so the ride helped us greatly.
Everything went excellently, Thank You!
Great product! I was moving my son and needed 30 days between moving days. The U-Haul rep. suggested the U-Box, which saved me about a hundred $.
I have had good experience with U-Haul. The truck met our needs. The storage unit is the right size and very easy to get to.
There were many issues when first ordering the uboxes and a few billing issues, but when that was all taken care of and I was able to deal directly with the Oshkosh location, everything went smoothly.
Delivery and pick up was timely, staff was helpful and friendly
The gentleman at the counter was not friendly. We were informed that we had to buy the U-haul lock at $13. The customer should be informed of that when we calling to rent the locker.
Very easy to rent equipment and easy to store with the help of the carts that were available. Wish it was all on bottom floor however or a ramp
Uhaul messed up my reservation and gave me a Ubox which wasn`t what I ordered. I had to fill it on uhaul grounds.
Only issue I had was when calling to rent box I gave a detailed escription of items to move in and the box I was recommended was significanly smaller than needed.
Need a U-haul climate-controlled storage place in Appleton, WI. Please. Thank you.
The people that work there are superior in knowledge and assistance--highly recommended!!!A+ Manager
The security tag was removed by Oshkosh staff prior to my retrieval. Though my property was accounted for, this is bad practice that would open Uhaul up to potential liability.
Well maintained and freindly staff, very convienient central location, well worth the extra $$$.
Very pleased. Would use Uhaul again.
Danielle was very friendly and willing to work with us.
I was not present for the move, I was in California, therefore I trusted Uhaul to do a great job as always. Danielle was great and your office was very helpful.
Easily accessible and clean.
The staff were extremely helpful in getting us the box at a time that was most convenient for us, we really appreciate how flexible they were.
Door on the second u-box didn`t close properly. We struggled to get a lock on the box.
Staff was very friendly, helpful and knowlageable! The walkways were clean and free of debris. Its a bit more, but I feel lie I made the right choice, Good service, the Oshkosh location rocks!
very pleased w/ both the facility the assistance we received from the staff we`ll be back
I need not receive what I ordered. Was not informed about the lack of availability of the product I desired. I only accepted the Ubox out of desperation.
This has been one of the most disappointing moves I have ever made. You Failed me!! BIG TIME call me!!!
Very impressed by the Oshkosh U Haul. I used a U-Box that stayed in storage there. The load and unload was made very easy by the helpful staff.
The customer service was good at this location. One concern I had about my u-box broken bottom latch was not resolved before it was shipped. It is possible I would not recommend U-Box to a friend.
Everything was just fine we already know the u-boxes are at there destination. Way ahead of time.
This storage facility was in disrepair, the roof leaked all over my property, climate-control was a joke, and it was completely dirty!
No communication, did not ship ontime, no answerer the freaken phone!
The people who work at this Uhaul location are fantastic!! In fact because they were so great I started using Uhaul`s for warehousing needs in other locations as well.
I was very impressed with my experience with U-Haul in Oshkosh. I would highly recommend this facility to anyone. Thank you to the staff!
Thanks for all your help!
Very pleased w/ the check-in move in. Thanks
The guys here were the best U Haul guys I have every worked with, and I`ve moved a lot. They were knowledgeable, on their game, responsive, and intelligent. It was a pleasure.
Helpful. Sometimes hard to have a phone call answered, though.
Staff were friendly and very helpful. I highly recommend this facility for storage.
Did not receive delivery of storage box. Did not receive the product requested. I will not use Uhauls services nor recommend them to anyone.
trailer was ready, everything went well
I highly recommend you for a move in or out of state.
Delivery was within the time frame specified. Agent was friendly and behaved in a professional manner. She showed us how to operate the ubox and answered our questions.
Service was fine for storage unit. The service for answering phones and waiting on people are poor. It doesn`t seem like enough people to help you in an average time.
I`ve just rented the space so I can`t make any useful comments
I worked with a woman named Jessica who is now transferred to the Milwaukee WI office. She was fantastic with me throughout the entire process of getting ready for a major move. Kudos to Jessica!!!
Excellent, friendly staff in both Wisconsin and Texas
We felt the facility offered a great lay out for loading and unloading, with great hand carts available.
Staff was very friendly and helpful. Also was a great price!
Very satisfied with service - everyone was really nice and helpful. MUCH CHEAPER than a Pod!!
The facility handles my storage needs well. It has adequet space and protection for my belongings. this store has helped out in a time of need for this customer. Thanks.
prices which were quoted changed in midstream. The space quoted was not the space available. I had to move my storage items three times due to worker error and lack of concern.
Automated phone system is horible, took 25-30 minutes to get to speak with the right person. and then billed twice in 14 days
Would recommend only if my friend would be moving out on the last day before the next month`s rent on the unit is due. Negative experience when I moved out.
Moving from Wis.to Fl.can be tramatic. Your professional freindly up beat staff made the entire U-Box a pleasent experiance. On time never missed a que, keep up the good work. Thanks
This was my second time using a u-box. As always, the experience was great! Jessica is very helpful - excellent communication. Thank you!!!
Very good service and using the U-Box made my move much easier.
Staff was very friendly and helpful and appreciated the ease of scheduling
Rat poison came out of box - I didn`t see - niece touched it. Why does your company allow rat poison to be exposed like this????
I called and got a storage unit and a truck for the day that I needed and the staff was very helpful.
Delivery driver was outstandingly well trained and friendly...made the whole experience very pleasant.
Service was great and helpful.
my experience was very good,i appreciated all the help I got adam the gm was great very helpful and professional.
flexible and on time, just what I needed.
Excellent service in both Columbus Ohio ans Oshkosh, wi
I am so glad we chose to use U-box! So far, everything has gone so smoothly. It is amazing how much stuff one can get in a u-box. Thank you!
I was appreciative that the workers suggested U-Box instead, which wound up suiting my needs better and being more convenient in my situation.
Aaron does a great job and the rest of the staff is hard working and helpful ttoo : !! Thank You
i wish the storgage room had a light. the room i had was very dark. while the eyes would grow accumstomed to the dim lighting-i worry that i might miss a dropped item.
I was not initially greeted in a courteous manner, particularly because I had made prior arrangements with U-Haul for this storage. However, the person warmed up quickly enough.
I would prefer to have lighting in my storage room. It is too dark for my taste.
My move in went smoothly.
I have recommended you. The cardboard cops in the windows are a little silly, though.
This is my 2nd time renting a unit from this U-Haul facility. I was and still am a satisfied customer. I chose this one because of its location near where I live. Keep up the good work!