This was the absolute worst experience I've ever had anywhere.
I had an appointment at 830am, showed up a little after 8 to have trailer lights installed and to pick up a 4x8 trailer.
Pretty straightforward, right?
Well, when I arrived, I was informed that they didn't have the light kit for my vehicle in stock (although I had explicitly set up an appointment for my make, model, etc.)
No other stores in the area had it either, so I started doing their job for them.
I called just about everywhere between Monrovia and Hollywood, and no one had it either.
So I came back to their shop to see if they'd accommodate me. The manager (who I talked to on the phone because he was out of town) told me they'd do a truck for like $450 - which obviously wasn't going to fly because the trailer I'd set the appt for was cost somewhere around $220.
Then ... All of a sudden.. An employee emerges from the back.. They found the kit!! It had been sitting back there all along!! Hahaha!
(Mind you, it's now around 1230 - 1pm)
So I ask him - explicitly - "is this kit the one made specifically for my vehicle"? (Opposed to a universal kit, which could cause electrical issues). He assures me it is.
About an hour or so in to the job, I start to question whether he told me the truth. I ask for a the packaging. Guess what?
It's a universal kit.
I've been pretty patient up to this point despite the ridiculous lack of competency, but this set me off.
(As an aside, I ended up contacting the manufacturer when I got home and the kit does work with my vehicle - another 20 - 30 min of work for me).
Anyway, after all this, they offer to not charge me labor on the install (DUH, RIGHT?)
I ask the guy ringing me up if they're going to compensate me further for the 7.5hrs it took them (and me) to do their job. And he repeats that they didn't charge me labor...I don't believe in blowing up on people, so I needed to just pay and drive away at this point..
So I end up calling the manager a couple days later to rehash this whole thing (from a hotel on my moving trip that was pushed back a full day), and he offers me another $50 back...
**Honestly, I don't think I should have paid for a single thing after the entire debacle.. **
Well, it's a week later now, and still no credit showing up on my statement. Not at all surprised.
This was, by far, THE WORST customer service I've ever experienced. It's almost like I was on a hidden camera show.
Never have I felt less cared about in my entire life.
X-girlfriends and ISIS have made me feel more cared about than Uhaul Pasadena.