Customer Reviews for U-Haul Moving & Storage of Pasadena
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of U-Haul Moving & Storage of Pasadena
The agent that checked me in had issues reading the full gauge TWICE, other than that he was polite and we figured it out, no harm. Others might have freaked out.
As a first time u-haul user, I did not know where the various controls were on the U-haul (parking break, gears). The person tasked with helping me did very little to help, I had to practically extract each bit of information out of him, by approaching him multiple times. And in the end I still could not get all the operational details - I got more and more intimidated in approaching him. I felt like an idiot, approaching him every 2 minutes because I couldn't figure out all these little basic things. I will still use U haul as a service, I think it is wonderful, but I will definitely recommend friends to go in with a tough-guy attitude.
Uhaul was giving warning signals about the tire pressure system needing servicing (eventually the employee told me it was ok, just ignore it)
Open @ 8:00 A.M., instead of 9:00 A.M.
Kenneth definitely knows the ins-and-outs of this business. It was a pleasure to see how he works and facilitates. He is a fine leader and co-worker.
When I got the caravan, the back was full of dust and small debris which to me, was not a big deal. When I arrived to return the van, I was told I had to either sweep that dust and debris or pay $25. So in essence, I feel that I had to sweet up the previous renter's mess. I have used this Uhaul location several time and never had any negative experiences until this past Saturday.
Both gentleman who helped me at the counter and at truck side were extremely professional and courteous
Lovely and quick employee that took care of checking us out.
All the staff was friendly and prompt.
Excellent service by the group that delivered and picked up my box:
All was great, however, the individual greeting and taking care of customers in the morning (Jim Decker) should have his cup of coffee before openining for business. His demenor and overall morning attitude wasn't the best at all.
The van said "oil change needed" when I brought it home, 5 minutes after renting it. It was dirty. When I returned it, I was charged with a broken taillight even though I did not cause that and it is obvious based on the dirt indicated on that area. Even though it is covered, it did not occur while I had it (less than 24 hours; driven 6 hours while always supervised). Therefore, this did not occur with me.
The shocks were a bit worn, and air blew in through the top space between the cab and the truck.
I have left my garage remote in the van and I have returned to the location within 20 minutes. No one help me to find the remote. I was running from one representative to other. Finally I found my car and can see the remote inside but then I told them they told me the van is already dispatched but I can see the van infront of me ! Then final one representative told me yes I can take the remote. Total harassment. Actually I need to rent another van this week but this time I will go somewhere else. Please provide support to your customers. Very bad customer support I will make sure all of my friends know about this incident and will suggest them to avoid uhal.
Just dropped off. Didn't see the inside.
Person that helped us at front desk was very rude.
Clean facilities, friendly staff, easy in and easy out
The process of renting, picking up and dropping off was a very easy process. Thanks!
Quick check in and check out, friendly diligent service.
Staff was very friendly and helpful. Easy, no-hassle experience. Thank you.
Thank you for working with me.
my window did not open and i couldnt move my wing mirrors which made it a pain all weekend
Uhaul should give the cars gas tank filled up or at minimum 1/2. I got the truck almost 1/8 and had to spend time putting gas.
When I was looking over the trailer, I noticed a large nail sticking out of the sidewall in the tire and had to have your road side repair technician come to my house to replace the tire, because they could not do the service at the rental center.
I was especially impressed by the checklist asked of me upon returning the vehicle as to any safety issues, warning lights, problems with brakes.
Really appreciated the quick return/drop off process. The person who did the check-out inspection of the truck was excellent in noting all the various scuffs already on the truck and super fast too. Efficient and friendly service - great experience with this U-Haul and definitely recommend this location!
The 15ft truck I was told would move a typical 2 bedroom apartment. You must mean a 2 bedroom dorm. It took 2 trips just to move 2 queen bedroom sets, a full size dinning table, chairs and a china cabinets, two couches and about 10 boxes!
The trucks should be clean and in good working order. The truck I used lost the power steering multiple times making it almost impossible to turn and when I returned the truck she asked me if the truck had trouble with the brakes making me worry that there was a problem I was just luck to not encounter said issue. I do not believe that I received what I paid for here
Truck was dirty when I picked it up, including inside of windshield.
Always a great experience.
Keep the vehicle clean, we the customers prefer a clean vehicle all the time !
Very fast efficient easy and friendly.
Very comfortable truck. Easy to drive and reasonably good milage.
Wait time was long but they were busy
check in at return could be a little faster. equipment was well maintained but not clean (outside), though I had no problem with that. checking out was fantastic - excellent service. thank you.
The truck was great except for the passenger side mirror, which was hard to move to actually see on the right side of the truck.
I rented a U-Haul truck for one day, but was charged for three days.
the print out was 1 mile too many, the guy who check me out said it was wrong and manually wrote in the correct mileage so I wouldn't be charged that extra mile, but the guy who checked it in didn't make the change in the system so I was charged anyway, so that was a bit of a problem.
First, when I reserved my equipment online with a credit card, I reserved a truck and packing blankets. When I arrived for pick up you didn't have any packing blankets and didn't inform me in advance. I would have brought my own. You shouldn't offer products you can't deliver.
Second, there is almost no parking at this location. You sent me out to find my own. THere was no available street parking for more than 2 hours, so after 30 minutes of driving around I had to park in a parking structure 1/2 mile away and walk back in the heat. Terrible customer experience.
Third, the cargo van I had was excellent but smelled strongly of cigarette smoke. Very unpleasant. You shouldn't allow smoking in your vehicles.
Lastly, when I returned the van, you left me standing in the hot sun for 15 minutes before anyone helped me (despite my requests).
All in all, a terrible customer experience. I will not return.
Better explanation of the charges applied. My final invoice showed charges for two rental days. Truck was picked up at 10am and returned at 4:29 pm. i was double charged for a single days usage.
The person receiving the truck should have noticed this but didn't??
Great customer service. The guy In the parking lot who gave me my truck was really nice. Made me feel comfortable. I've been renting from. This location for 20+ years- the service is much better now.
Link your system with the Uhaul storage facilities system. The employee who helped me pulled up the wrong reservation and said he couldn't find the storage confirmation. After insisting he keep looking he found it. He wasn't very friendly or helpful.
Customer service was outstanding!
Friendly and easy to deal with and no hesitations to recommend with family and friends. It's awesome and fast service. Thank you.
The Reservation system was very good and informative at the 800 number. The equipment was in good condition as well. However, the customer service at the location was pretty poor all the way around.
Guys here are friendly, professional, and know the business. it is always a pleasure to do business in this location.
Brand new van, comfortable, sooo clean and the young man that went over the contract and all the inspections was so friendly and knowledgeable.
I will use this location again and again.
Haul is a nightmare. Uhaul got the delivery date wrong, 3 Kings moving helpers did not show up when they said they were. Initial experience scheduling the loading of the box was awful.
I rented a small truck was clean on the inside but was not washed it was dirty.
I tried booking a truck at another closer location to my home but there were no trucks available. Maybe in the future give an updated information on vehicle that are available to rent.
Person at the desk did not seem the type to go above and beyond his regular duty's, was very dry.
Customer service very good
The two guys I dealt with (at the counter and outside by the trucks) were fast and profesional. And the outside rep, who mentioned it was his first day, was personable and eager to do his job well.
Allow people to use their company credit cards with a different name as the primary driver.
super fast customer service
Everything on the delivery end was great. Scheduling took 4 phone calls, many transfers, disconnection, miscommunication. They still got the wrong date. Never spoke to the same person twice!
Explain after hours drop when it applies to the customer.
I feel like I was really over charged. Over $80 for about four hours after I filled up the gas is quite high. You may want to look into this.
Always kind and professional.
The staff was very caring and understanding.
Again, everyone here was extremely helpful and courtious
There is nothing that I can think that would improve the service I received.
I had difficulty turning in my rental because the wrong trailer info was entered on my contract.
The location I requested was not available but they waited until ONE DAY before the move to tell me. Will NEVER RENT FROM UHAUL AGAIN.
TRUCK SUPPLIED WAS A DYING HORSE AND ALSO LEAKED ENGINE AND/OR TRANSMISSION OIL ALL OVER MY NEWLY CONSTRUCTED HOME'S DRIVEWAY. WHEN I BROUGHT IT TO THE EMPLOYEES ATTENTION ON MY RETURN HE DISREGARDED EVERYTHING I TOLD HIM ABOUT THE LEAKING TRUCK.
The staff at this uhaul site worked being what was expected to make sure I got the best deal on renting a uhaul truck and storage space. They saved me time and money -I was so pleased with their service -A+
Quick & professional! Friendly staff.
More staff available on site. I waited over 30 minutes to get to the counter because there was initially 1 staff person.
I've always used Uhaul, the inside of the trucks are disgustingly dirty they smell like sweat sticky dirty everywhere. Try s look like they have never been cleaned just had trash removed
I was not informed that my debit card would be charged for the security deposit beforehand, I thought it was just a card they kept on hold. Now I have to wait 2-3 business days to retrieve my money that they held and it's a rather large inconvenience. Pretty sure it's the law for them to ask me permission, but I wasn't notified beforehand. Otherwise I would have done the cash deposit. Cashiers need to make customers aware of these inconveniences!
Customer service was friendly and effficient. This is a well run location.
Advertising is misleading; advertised 10 ft cargo van = 9 feet, 1 day rental = 10 hrs, $19.95 daily rate does not include mileage.
I rented the box truck at 3:30 pm and returned it at 7:20 pm. And was charged over $80 and I filled up the truck higher than I received it. That's to much for less than 4 hours I will try Home Depit next time!
The Pasadena location was excellent. They were quick, efficient, and personable. I was charged an extra day fee, but only due to the incompetence of the manager I picked up the truck from at LA Motors.
Efficient, friendly and easy from start to finish. And affordable. Great experience
Friendly costumer service.
I would suggest building a small shed on-site, like what Home Depot does, so that the day-labourers loitering about doesn't have to shout to customers as they enter, but can instead wait until someone approaches them. Otherwise, this location runs very efficiently, despite the obvious lack of acreage that makes it look a bit haphazard.
The issue with my pick up is that it was supposed to be the Los Angeles Arapahoe St location. I went to that location on Tue may 17 to confirm my vehicle was ok for towing (as Uhaul requests). I was informed that my reserved trailer would be on site Thu May 19 at 9 AM for pick up. When I arrived I was told my reservation was "tentative" based on availability. I was and am not pleased with that. Fortunately the reserved size trailer was available at the Pasadena location however I had to drive to/from to get it consuming considerable time as I needed to pack the trailer and vacate an apartment on the day I reserved the trailer. I do not understand the purpose of me making a reservation on the Uhaul website where a location, date & time for pick up was requested when there is apparently no guarantee of availability.
Have more than one person at the register.
All of the staff were really nice and everything went fast and smooth. Will definitely recommend this location to everyone I know.
If you have less gas you pay. If you have more gas you are not credited.
I was 7 miles over had to pay extra, but no credit for gas.
I don't see any need for improvement ! Starting with my equipment reservation that was handled by Lisa, who was a gem, nice, helpful, inquiring as to my exact needs. Your pick-up staff at the counter were pleasant to talk with & your drop-off attendant who lifted our rented dolly out of our vehicle, wished us a great evening and informed us that our receipt for our rental would follow in our email, we didn't even have to exit our car ! You have a great Pasadena business going on Raymond, keep it up !!
Best UHaul establishment I've been to.
This was the easiest move ever and very reasonable. Great service on both ends of the move.
I used the online reservation and express check-in feature. Staff at the location were very prompt and courteous.
Great people, in the office and yard. Thank you.
I rent from this location often and generally like it. Equipment has always been clean and well maintained except the last rental which had dirt in it. Absolutely no big deal except I remember they had once charged me a cleaning fee for not sweeping out a moving truck before and this one was worse than anything I would have left in a rental. I'm not upset about my current "dirty" rental or that they had charged me a cleaning fee that one time, just that when I told the nice guy helping me he said they didn't have to charge me, they could have waved the fee. I think that pretty much stinks so I'm just venting about it here. Other than that, I'm happy with my Uhaul experiences.
Pros: friendly staff, easy in and out access of lot, easy return process
Cons: Day workers (almost hired one once-he didn't show up but called me with excuses multiple times terribly drunk.)
Great customer service. All employees that I interacted with knowledgable and efficient.
check in and check out was quick and handled well. Clarification about the pads and hand truck that come preloaded in the truck would be helpful. I had to ask if they were for general use or would be charged to my account if I broke the seal on the mounts. Otherwise it was an overall very good experience.
Customer service at this location is excellent - A helpful, professional attitude by everyone we encountered. The facility and equipment are clean and well maintained. Moving is stressful. What a pleasure to be treated so well!
Handle to roll up the drivers window kept falling off. Really annoying. The cargo door was very stiff and stuck every time I tried to take it up or down. Very exhausting for a self move.
there were two of us in line, one of us was being helped, a customer came in and started asking questions of the clerk who had to stop and work with the interloper...what can you do to prevent this? Good Luck.....
I ordered pads to protect the furniture, but they forgot to put them in the order. Unfortunately, we didn't realize it until we were at our load site without a car to run back and get them. We were able to make do, but a couple of items sustained some damage without them.
You guys were great. I *especially* appreciated that you were able to be flexible when I needed to adjust my pickup/dropoff times. Everyone was really friendly. Process was easy. Thank you.
Everything did work well, however when we starting driving, the dash indicated that the van needed an oil change.
The pickup I was given was relatively new but had been in some accidents. The sides were badly dented in many spots. It was a bit embarrassing to drive.
COOPERATIVE AND HELPFUL STAFF THROUGHOUT MY TOTAL RENTAL PERIOD. I APPRECIATED THEIR ACCOMMODATING MY SEVERAL REQUESTS FOR ADDITIONAL TIME IN A COURTEOUS MANNER.
customer service was excellent...very efficient and
Cargo Van was clean.
GREAT service we at ArtCenter only use this U Haul store.
Thanks AGAIN !
ArtCenter College of Design | Trans Design Dept.
The truck was perfect and clean. Don't change a thing
A little bit more friendly. That's all I ask. Other than that, everything was fine. As my first time renting a U-Haul, they explained me everything. 4 star.
Make sure Gas Tank is completely Full of gas before U-Haul gives vehicle to customer. I rented Cargo Van & drove primarily on freeway during non-rush hour & with light load, yet needed. 7.6 gallons of gas for only 53 miles. This is 7 mpg & considerably less than posted mpg for 9 foot cargo van. Wonder whether Van was delivered with full tank of gas by U-Haul? Sent email to Customer Service yesterday & no response.
The whole process was fast and easy with great service from the entire U-Haul staff.
Be a bit more specific in telling the customer that the mileage is rated at 59¢ a mile it is quite difficult for the customer to estimate what the mileage might be, charge the number of miles driven after the trip is ended..it's not a big deal just a suggestion..
Make sure the auto-transport wheel straps are in good condition before renting the transport out.
My transport had a wheel strap that should have been replaced prior to the trip.
Great service, timely, helpful
1.5 HOUR LATE AND CHARGED A FULL 24HR. ARRIVED AT 6:20 TO FIND NO PLACE TO PARK THE TRAILER BECAUSE IT WAS TAKEN UP BY A 25FT TRUCK. MANAGER WAS NO HELP AS HE ENTERED THE COMPUTER THAT I RETURNED IT AT 1PM THE FOLLOWING DAY! INSTEAD OF THE PREVIOUS NIGHT. SO OF COURSE THE COMPUTER THINKS I HAD THE TRAILER FOR TWO DAYS!! LEARN HOW TO DO YOUR JOB BOZO AND TRY AND RETAIN YOUR LONG TERM CUSTOMERS. HIS RESPONSE WAS , " I WILL MEET HALF WAY AND CHARGE YOU HALF."..NEVER AGAIN....
Originally I reserved a 4x8 trailer at a location in Glendale. The equipment wasn't returned on time so they called me a couple of hours prior to my pick up time to notify me of the situation and help me find another trailer at a different location and told me about the $50 credit I would receive. They specifically asked if I would like a larger trailer and I said "no" but when I arrived to the suggested location there were no 4x8 trailers available. I'm very familiar with Uhaul trailers and how my truck reacts to them because I rent them almost every weekend and the $50 credit more than covered the $5 difference for a larger trailer. But due to the additional weight and drag which results in more strain on my small truck, I reserved a 4x8 specifically for a reason. If the person helping me on the phone couldn't find one available in my area, the very least she could have done is inform me of that as opposed to letting me find out AFTER I arrived at the new location ESPECIALLY after SPECIFICALLY asking me if I would accept a larger trailer.
Easy to order. Great service.
Quick service got me on my way to pick up the "roller."
Have more fuel in the vehicles so you don't have to stop to pump fuel before you star your moving just a thought...
The truck was good. But the guy that check me was when I got the rental. He was not friendly at all. And dud not explain anything. I feel he was too young. Not ready for the position.
Apparently a customer at the brand location in glendale did not return the trailer I needed on time which was unfortunate, however, they went out of their way to find me the nearest one available, they were great help. Once I got to the other location to get the trailer I was in and out. It was a great experience.
Staff were not particularly friendly but the location itself is very clean and well organized.
The process flowed well and the service was professional and friendly. We were helped by Kenneth who was a courteous and upbeat. The truck was great quality and clean. We had no complaints or concerns from this experience.
Keep doing what you're doing!
The whole process was made very easy and pleasant. Thank you
well run place, thank you
This is the best Uhaul location and experience ever. A few months ago we used the Uhaul located on Fletcher Dr and it was the worst. They miscalculated the miles, tried to over charge me, and wouldn't give me the exact total. I almost swore off Uhaul in general. I decided to try one last time at a different location. The Pasadena location was organized, helpful, and gave me an immediate total and breakdown of costs. Every employee I interacted with was excellent.
Everyone was great. Very satisfied.
The truck rode very well - We needed the wipers for the rain and they were in perfect condition which was very important. The pack of a dozen blankets for $ 10 was a reasonable charge and the blankets were in great condition.
A couple of items to consider - 1) When describing the footprint of the bed of the 10' truck, the dimensions fail to note the wheel wells on both sides of the truck. This changes one's layout plans for loading. 2) When I told the folks that called to inform me where I was to drop the truck off, I informed them that I planned on returning the truck Saturday night, after hours. They didn't provide any instructions as to what I was to do parking wise, etc. when I got there. I called the 800# - which I couldn't locate in the truck in the dark, so I looked it up on my phone...the young lady was kind and helpful and gave me instructions as to where to find the drop box and what options there were for parking....which was not clear in the facility. All in all, it was a good experience and I thank you!
Keep doing what you're doing!
staff was helpful and efficient, service was very good
very helpful and knowledge able employers.
Nothing- well priced, great availability, service, convenience. Staff were very courteous and knowledgeable. Thanks!! Will use again
Fair practice with the gasoline.
I drove for 7 miles and refilled the 10' truck with 2 gallons and they charged me for 4 gallons.
Wash the truck before renting it. Otherwise, everything was great.
The email follow up and assistance was great. It is refreshing to deal with a company that spends these needed resources on their customers. Thank you for a great experience.
Upon check in, less than friendly staff, dirty windshield, half a tank of gas. After returning the person checking in the vehicle was not helpful at all. The only positive experience was the person helping me return boxes for credit.
thank you all for your courtesy and assistance.
At origin of contract, under staffing seemed apparent as the clerk seemed to be doing two jobs at one time alternating between me and another.
I closed the storage for my aunt. I would never recommend the location. Owner wasn`t very friendly.
The owner/manager was very helpful and accommodating!
Very professional and friendly
Excellent, professional and prompt
The movers were wonderful. They did a fantastic job. They know their business. Both were extremely professional! I would definitely recommend them to a friend.
Fine service, very polite staff.
I got a lock where I do not know where it came from. Then I got a charge of $50. It said that I can get refund for that, but I have not got that so far one month later.
This is how UHaul facilities across the country should operate!
I didn`t spend much time physically at the premises, but the time I did spend left me with a positive impression.
My u-boxes were shipped to the wrong location. I can`t get them to the right one. Everyones nice but can`t help. Im transferred to different dept and told someone will call me but they dont
Everyone at the facility was exceptional, from answering all my questions to bring my box shipped!
Great customer service, really appreciated the extra efforts!
Everyone at the facility was kind, courteous, and highly organized. A great experience! Jim kept me informed the whole way.
Service was prompt, efficient, friendly, professional. Definitely recommended!
I need to get my two u-boxes from Pasadena, CA, back to Seattle. I can`t afford to ship them back at $2500+. I paid $1080 to get them down there, including a month of storage. I need help here!!
UHaul/MovingHelp was glitchy-had trouble with the payment code. Also quoted 2 diff. shipping prices. Store service was helpful, but the corporate system seemed flawed.
Wonderful staff would rent there again in a heartbeat.
oNly thing that needs improvement is the communication between Uhaul facilities in two different cities. Sometimes the information was wrong. Other than this, things were good.
The only negative was the people storing and getting dressed and sleeping out of the storage unit nearby.
The Pasadena U-Haul location was very helpful and friendly. The U-Haul call center on the other hand was not knowledgeable and made this process more frustrating than it needed to be.
I`ve been extremely pleased with the helpfulness of the U-Haul staff at the Pasadena U-Haul on Raymond. I went on Yelp and gave them a 5 star review.
I`ve had the one storage space for 7 months and the other for more than a year. There`s not been a time where I came out of there unsatisfied. Not even once.
Uhaul in Pasadena gave my U-Box to the wrong movers, who took it 2 hours away to OC. Jason 301-768-9330
This place has units that are almost all upstairs and have no elevator. You know that people are storing furniture and things like that and you want us to carry them up 3 flights of stairs?
I would not use or recommended uhual. I had asked if they can prorated or extended one day so I wouldn`t pay for the whole month. The representive said no without trying to help.
Bottom Line: the manager on duty, Jim, was professional, helpful and took every measure to ensure a pleasureful experience was realized for myself and my crew.
Was pleasantly surprised on how well this location was run
Terrific site service. Would only have liked access to Unit to have extended to later in the day.
This facility needs to have elevators. That`s the only reason why I would not recommend it.. Otherwise the staff was very helpful and friendly.
Good Customer Servie, very helpful
Made a reservation online for a first floor unit for a specific price, and when we showed up on moving day, that unit wasnt available. Had to pay 50/mo more. Classic bait and switch.
I made a request prior to moving in which was not completed and was given wrong information which made my move very stressful. Will be looking for an alternate company to use in the future.
The lack of a service elevator was a disappointment.
Good experience. Staff friendly and helpful.
Everyone was polite and efficient, and staff knowledge was excellent.
The staff at the Raymond location in Pasadena is very friendly. They did everything possible once my boxes arrived to support my move to the area.
I picked it up and dropped the filled box at your facility and just got notice that it arrived at its destination. I will pick it up this coming Monday.
We forgot to give 24hr notice, but the staff still pulled our box when we arrived. Very friendly
Kenny, Asst. Mgr. UBox Pasadena, was fantastic! He worked incredibly hard to salvage a difficult situation could not have been nicer! We owe Kenny so much for his help. Samantha Rose thank you!
Everyone was very helpful and kind to us.
Looking forward to picking up the U-Box and unpacking it at the destination!
The Chippenham, VA location shipped my box late, and told me they shipped it when they hadnt. The lock I put on the box was not on the box. Very unhappy
typical bait and switch. unit never existed and someone changed my reservation to a larger unit. Corporate is going to hear about this poor service.
8x8 for 154. jammed doors, bad ramps. construction, jammed side doors. bad parking lot. pushy Day Laborers. a 10x10 at Public Storage for 75, easy parking, working doors no Day Laborers.
The owner of this facility really did the right thing and helped me out. I appreciate doing business with him and this location!
Immediate welcome when I entered the showroom knowledgeable sales staff inside and outside were friendly, responding to all my questions immediately!
everything was wonderful. The people working there were very professional friendly. i will definitely recommend them to a friend or use again if I have to. Thank you
The staff at Raymond Ave. U-Haul are great, always helpful and professional.
A pleasure to do business with and I will recommend again and again!!
I sent an email back last week asking if you bill me each month via email and have still not heard back...kindly let me know right away..Sandi
I`d rather you send these surveys out once the U-box is received at the other end. The initial experience is great--and I`m hoping the delivery side will be as well.
Everything was great very easy to access my storage.
The person that attended me was extremely helpful.
Staff were friendly, but wires got crossed somewhere between staff and my box was not shipped when I requested. Had other issues with the Glendale and Auburn locations.
The customer service is good and the staff is friendly
The Ubox was great. The employee who rented our reserved double trailer to another person was not so great. He also didn`t check one box and when we tried to open it, it was bolted closed.
Staff was unhelpful, and I wanted 24 hour access. The most inconvenient thing was that the small storage units were all upstairs, so I had to carry everything up 25 feet of stairs to reach my unit.
Annoying emails to complete this survey! Stop!!!
Annoying emails to complete this survey! Stop!!!
Staff was very helpful and made my move much easier.
A pleasure to do business with!!
Give customers more than 200 characters to give you feedback here
The gentleman who showed us the facility was amazing! NO attempt to up sell us,knowledgeable,patient, genuine. We tried tipping him, BUT he refused, would NOT take it. Man of Character
everything in one location to move at times when we are all scrambling to place our feet firmly on the ground, really helps...THANK YOU!
one of the workers named Matt went above and beyond and helped me get a larger storage around closing time! Great storage area and a great way the treat the paying customer!!!! Matt was a great help!
I was writing and excellent review, but not indication of when I am at 200 characters, so I cannot talk about exceptional staff despite a problem with confusion over storage unit reservation.
I appreciate the the whole staff by the was that I was treated. The staff was very customer friendly in the manner that they provided service.
Regards, Ricardo A. Fairly
Thank you for the free month!!
very good customer service and was very helpful while taking care of all the formalities needed
Moving out of storage, it took 20 minutes for someone to open bay door for my truck for storage pickup. An employee had his personal car in the bay. .
The storage is absurdly expensive and there is no elevator to the second floor storage. And I`m not talking a ten-step trip either. Forty steps up with no air conditioning is ridiculous.
Overall it was pretty good, though kinda pricey.
A positive experience. The stuff was efficient and accommodating. Our storage unit was clean and secure.
The staff is very helpful.
Don`t like how the loading dock is left open while you have to go around to get you car. They say we can leave the car on the street, but there is no parking n the street.
U-Box support 2x4s were loose needing to be renailed in on sides for support.
Jim Decker was MOST helpful and deserves to be acknowledged he was timely and accomodating.
The staff is very helpful and always have a pleasant attitude. Thank you for the excellent service.
Unit and vehicle rentals @ location. Service unpredictable: review needed on maintaining professionalism w/clients. Broken main door lock to units.
The service was customer friendly.
needs elivator for upper floors
I spent over 20 minutes on hold 6 different times trying to get through. Your taped message repeating every minute for over 20 minutes was very aggravating. The box was broken when it was delivered.
This facility has no elevator
Staff was very friendly and helpful!
Very friendly and helpful staff, made sure to walk me through the unit and the procedure for getting back in.
The individual who helped me did an excellent job.
While the staff did their bast to be friendly and helpful, they were way understaffed and could not keep up with the influx of customers. The storage facility was a total joke.
uhaul should consider using metal container instead of wood.
assistant manager was very helpful when phone reservation gave me false info. he fixed it.
Very pleased with my storage experience with UHaul
UBox=Worst moving experience of my life. Had to follow up many times to get my UBox shipped though requested immediate shipping, sent one week later. Use ABF for same price.
Kenny did a great job accomodating my last minute requests.............kept in contact as to what was happening......when pick up would occur.
All the staff were courteous and attentive. Very busy facility but they treat their customer very well.
NEVER AGAIN WILL I DEAL WITH CALL CENTER thanks to TINA PHILLIPS~!!! HORRIBLE SERVICE AND ATTITUDE!. Kenneth should have that position before her! He actually HELPS n works for his PAY
The staff went above and beyond, stepping in to help me with my extremely heavy load and making storage accommodations when I was pressed for time. I would definitely rent from this facility again.
The service was great the storage area was clean and the staff was very helpful.
Thank you for your service
Keep better track of your paperwork. Don`t hire young workers that look high all the time. Don`t charge a persons credit card without prior consent. Look over every mileage carefully.
they made experience of renting a storage facility very easy
All of the employees were very kind and helpful. They had a lot of customers towards the end of the day and they were still polite with everyone.
We are extremely grateful for everything they did for us. I would highly recommend this facility to anyone. Kim Rinehart
I forgot my Drivers License there. They called me immediately. I am very appreciative. Excellent Customer Service. Store hours are convenient for people working.
U-haul stays open till 7pm. Competitors close at 6pm, which is why I picked U-haul. 8pm or later would be even better for working people.
Very nice staff. Will use uhaul self storage until I can figure out my garage situation.
Robert was wonderful. The rest of the staff didn’t maintain professionalism and could not answer questions.
Customer Service is horrible! The manager told me it wasnt registering in my head before and after i told him i was bi polar. That comment is completly Illegal!!!!!
Excellent staff support. All employees were professional and courteous.
Everything was great. The only problem I can recall was the lighting inside the unit itself did not come on and I did not see a light switch to turn it on. Thanks!
Customer Service is very friendly. We have rented a van, purchased boxes, rented a storage place, purchased hitch and installation, and soon renting a trailer. Overall, excellent center.
Everything was very good.
Called, put on hold and disconnected. Went there to rent space and return trailer. Waited 10 minutes on line to get started. Unloaded then waited 30 mins on line. One person at desk and 4 or 5 outside
I used the U-haul storage facility for ten months. The only aspect I did not like was the rate was raised within the 10 month period of time and I decided to no longer use the facility.
The staff mixed up my storage unit number and filed my personal information incorrectly.
WONDERFUL EXPERIENCE. THANK YOU.