Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Rectify some of the cosmetic damage to most of the equipment being rented out.
Alvin Thomas
Rating:
5.0
Customer did not leave a comment.
April Dupree
Rating:
5.0
The driver side low bean was out. Notice when we drove it at night.
Charlie Moore
Rating:
5.0
Customer did not leave a comment.
Anthony Jiles
Rating:
5.0
Customer rep was very professional. Provided all the details. Truck was clean and well maintained.
Overall Facility is well maintained.
Swaroop jadhav Surendra
Rating:
5.0
Customer did not leave a comment.
Lashawnda Jones
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Steven Bloomberg
Rating:
5.0
Customer did not leave a comment.
devorchia taylor
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Bonnie Johnson
|
Overall Experience
Rating:
5.0
Very very friendly and helpful amazing people
SAKITHIA SLAUGHTER
Rating:
1.0
My monthly fee kept going up. It went up three times in months which in return cause me to no longer be able to afford my rental unit. I was/am also still being charged monthly for a unit I can no longer afford!
Zeakeal Griffin
|
Overall Experience
Rating:
3.0
The location was fine but nothing I did over the phone transferred to the store. I ended up paying more because they didn’t give me the truck I originally requested. The store location was cool tho
Beryl Langdon
Rating:
4.0
Customer did not leave a comment.
Wade Garner
|
Overall Experience
Rating:
5.0
Nothing
Ricky Kitchens
Rating:
5.0
Customer did not leave a comment.
Justin Smithwick
Rating:
5.0
Everyone was nice
Lana Ward
Rating:
3.0
Customer did not leave a comment.
Carol Jackson
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Evelyn dunn
|
First Impressions
Rating:
5.0
Great Customer Services.
Michael Arms
Rating:
5.0
Customer did not leave a comment.
Charles daniel
Rating:
1.0
I am a regular customer and rent usually at least once a month. Before I return a vehicle, I ALWAYS sweep, damp sponge any spill and put fuel in the vehicle. Also, I stand with the employee while they check in the vehicle. I ask specifically if there is any additional charges before leaving the location.
On my last rental i only drove 17 miles. There was no time idling the vehicle. I put $5.00 worth of fuel in @ $2.67 / gal before returning the vehicle. In other words over 1.5 gallons. While i'm not sure the year model of this vehicle the EPA fuel economy for a similar 2020 truck is 15 mpg city.
I in good faith tried to honor my contract. Why didn't the attendee tell me there was going to be an additional charge when i ask? I know he was a new (to that location) employee.
I feel robbed in this transaction, not to mention being lied to. I expect a full refund of $8.97 leaving a zero balance.
I know this is a problem store for the company. Your employees need professional training.
Sincerely,
David Young
David Young
Rating:
5.0
Have bigger pull behind trailers. Did not get the size we needed.
Nikki Tuminello
Rating:
5.0
Customer did not leave a comment.
Ryan Logan
Rating:
4.0
Oil the ratchets on the tow dolly. It took three hands to undo the straps.
Kenneth Blackwell
Rating:
2.0
Have a supervisor call please.
James Thomasson
Rating:
5.0
Customer did not leave a comment.
Marquitta Terry
Rating:
5.0
Customer did not leave a comment.
Tameka Williams
Rating:
5.0
Customer did not leave a comment.
Dexter Brady
Rating:
3.0
Customer did not leave a comment.
lance stewart
Rating:
5.0
Customer did not leave a comment.
chris bryan
Rating:
5.0
Customer did not leave a comment.
TONYA ENTO
Rating:
5.0
Customer did not leave a comment.
Shankea Hamilton
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Christopher Coody
Rating:
3.0
I had made reservations that was not all honored I picked up the truck, the price was much higher with $100 cash deposit although I had credit card then there were other unneeded fees and charges what should have taken me 15 minutes took over hour which delayed my travel.
Suzanne Coburn
Rating:
1.0
Be more transparent about limit on mileage. Be more informative about details concerning truck return.
CHARLES BOYD
Rating:
3.0
Their card reader didn’t work I had to scan my card 5 times before the payment finally went through.
Kalimba Summerville
Rating:
5.0
Nothing. Everyone and everything was fine.
karen mattin
Rating:
5.0
Customer did not leave a comment.
Karen DeJarnette
Rating:
4.0
N/A very good job
gary foots
Rating:
3.0
The agent on the phone gave me a reservation for a car dolly at pickup, when I stated that I wanted a trailer.
When picking up the trailer was very muddy and the tie down straps were worn and were very hard to install in the rachet holders; Lastly the trailer lights did not work, but the agent said I wouldn't have a problem because I was driving during day light hours.
DOUGLAs DACUS
Rating:
4.0
Customer did not leave a comment.
Mark Stuart
Rating:
1.0
Customer did not leave a comment.
SHALOTTA MCDONALD
Rating:
1.0
There was a lock on the storage unit and I could not move my stuff in there.
SHALOTTA MCDONALD
|
First Impressions
Rating:
3.0
Customer did not leave a comment.
Toshua Parker
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
tonya Mcbridge
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Cherrhonda McMiller
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Glen Hobbs
Rating:
4.0
Cavin was awesome
John King
Rating:
4.0
Customer did not leave a comment.
Michael McNeive
Rating:
4.0
The staff at the Pine Bluff Arkansas facility was awesome 😎 especially during my move, everyone there was amazing 🤩
Felicia Thompson
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
scott marx
Rating:
5.0
Customer did not leave a comment.
Deerica Watson
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Bob Love
|
Overall Experience
Rating:
5.0
Great customer service! Biggest problem they had NO DOLLIES!
Latekqua Frazier
Rating:
5.0
The staff were so friendly, welcoming and eager to please. I definitely will be calling this my 'go to' location.
Denise Zeiler
Rating:
5.0
Customer did not leave a comment.
Monica Mitchell
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
jimmy daniels
Rating:
5.0
Very pleasant and efficient gentleman checking my return. Great experience and appreciate the staff’s kindness.
Alvin Byrd
Rating:
5.0
Customer did not leave a comment.
Toshua Parker
Rating:
4.0
Customer did not leave a comment.
Lee Pilcher
Rating:
5.0
Faster service
Marcus Hudson Sr.
Rating:
5.0
Customer did not leave a comment.
Karen Dejarnette
Rating:
2.0
Customer did not leave a comment.
Savannah Farver
Rating:
5.0
Pleasant and efficient service
Destini Brown
Rating:
4.0
This was my first time renting a uhaul truck so, I did not think about checking the gas tank to see if it was full when I picked up the truck. My trip was fairly short and I cannot believe that I used 3/4 of a tank of gas. I have no way to prove this, so customers should check the tank when they get in.
Cynthia Church
Rating:
5.0
Carter was patient, kind and helpful.
Felicia Smith-Welch
|
First Impressions
Rating:
5.0
Nothing, service was smooth and swift, even the return process. I was like that's it I'm done, lol.
Michelle Walton
Rating:
5.0
Front desk service was outstanding, very friendly staff.
Richard Ball
Rating:
5.0
Customer did not leave a comment.
Monica Nelson-Curry
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Fernell Neall
Rating:
3.0
Customer did not leave a comment.
Katina Williams
|
Overall Experience
Rating:
3.0
Very nice guys but overworked. The first trailer had lights that didn't work and the next one had tires that were very under-inflated. They were too buy to help us fill them up but let us use their air compressor. When I dropped the trailer off at the next location they were looking for the license plate of the original trailer because the Pine Bluff location hadn't changed it to the 2nd trailer in the system.
JIM SIMPSON
Rating:
5.0
Customer did not leave a comment.
Harold Fooster
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Jerron liddell
Rating:
5.0
Customer did not leave a comment.
JALEN WATKINS
|
Overall Experience
Rating:
5.0
If I ever have to use another storage facility, I would definitely choose this one.
Nancy Mixon
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Kim Smith
Rating:
4.0
Customer did not leave a comment.
LAKEISHA EZELL
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Daron Burns
Rating:
2.0
New manager was was not very friendly. Mr.Shaw talked down to me as if I was beneath him. The truck was checked back in before I was done with it resulting in a 35.00 charge. However, I was promised that.this fee would be credited to my account. Be advised that I have been renting UHaul for over 45 years and I don't appreciate being treated in this manner
GARY WILSON
Rating:
4.0
Customer did not leave a comment.
Jimmy Boyd
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Carol Jackson
Rating:
5.0
Customer did not leave a comment.
Tracey Moore
|
Overall Experience
Rating:
1.0
Customer did not leave a comment.
Linda Townsend
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Lisa Casimie
Rating:
5.0
The manager and most of the staff members was epic..
Bennie Clay-Daye
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
JR BROWN
Rating:
1.0
Customer was very rude and lazy .It took 2 hours to get a uhaul first they said they couldn’t find keys to a pickup truck.Then they find them .Then when I come to drop the truck off the guy that check me out wasn’t there to give me my refund because I paid with cash.It was very unprofessional.
makiyah ussery
Rating:
5.0
Excellent customer service from everyone
Torey Abron
Rating:
5.0
Customer did not leave a comment.
Akayla Miller
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Paul Stewart
Rating:
5.0
Customer did not leave a comment.
Gerome Savage
Rating:
5.0
Customer did not leave a comment.
Kalycya Hawkins
Rating:
1.0
Customer did not leave a comment.
marcus andrews
|
Overall Experience
Rating:
2.0
Get some better worker the man that was their was rude and didn’t help me with anything
Ciera Lowe
Rating:
5.0
Customer did not leave a comment.
Cheree Taylor
|
First Impressions
Rating:
2.0
Customer did not leave a comment.
Attris Scales
Rating:
2.0
I was not provided correct information on this visit, which cost me double.
Gale Stith
Rating:
5.0
Customer did not leave a comment.
Jamie Brown
|
Overall Experience
Rating:
4.0
Never had a problem in all the years.
Tara Thrower
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
ROBIN MAYS
|
Overall Experience
Rating:
4.0
Both locations were accommodating but the customer service if you call u haul is great until you sign for the equipment then they don't do anything to help you
Michael armstrong
Rating:
5.0
Customer did not leave a comment.
charhonda Howard
Rating:
5.0
Customer did not leave a comment.
Gladys Evans
|
Overall Experience
Rating:
5.0
No Issues.
charhonda Howard
|
First Impressions
Rating:
4.0
My experience was very nice. The people were knowledgeable of the equipment and explained it very well.
NANCY RAWLINSON
Rating:
4.0
Customer did not leave a comment.
Anita Matthews
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
lakesha Thomas
Rating:
5.0
The Staff is A+++++ at this facility Awesome!!!!
KAREN DICKSON
|
First Impressions
Rating:
5.0
Truck was clean, but there was a used toothpick/flossing pick in the cup holder and some kind of sauce on the steering wheel, but overall good!
Larry Evans
Rating:
1.0
They rented me a damaged truck then tried to hold me responsible for damages that were already there. I took my items to their facility and the allowed someone if not one of the workers take my appliances. Manager haven't attempted to get back with me and no one else for that matter. I'm currently taking this to my lawyer. I was going to leave it alone and just replace the appliances but since they wanna charge me for damages that were already on the truck on well we both finna play. I hope your cameras work!
Felicia Rice
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Kimberly Cole-McMillion
Rating:
5.0
The man who came out to greet me as I checked in the truck was welcoming and provided a great customer service experience. He asked about the truck to get my feedback on how it performed. Big kudos to him for going above and beyond.
James Davis
Rating:
5.0
Keep being friendly and professional! Thank you for being in Pine Bluff, Arkansas.
Rosemary Benjamin
Rating:
5.0
A-ok
willie moore
Rating:
5.0
Customer did not leave a comment.
Suzanne Coburn
Rating:
3.0
Customer did not leave a comment.
Loretta Jordan
Rating:
5.0
It was fast friendly and affordable service.
Jennifer Hilton
Rating:
5.0
Customer did not leave a comment.
LaKeisha Eans
Rating:
3.0
Customer did not leave a comment.
Sunkasha Means
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Ramazha watkins
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Gina Withers
|
Overall Experience
Rating:
1.0
Clear directions it is not about cleaned or not .
Annette Everett
Rating:
5.0
Customer did not leave a comment.
Kelly Stone
Rating:
5.0
U-Haul has been great, I fell behind on payments having to pay for both parents burials, I was told that I could not catch it up, that I would have to present entire amount which was kind of difficult. Nonetheless, everyone was professional and courteous. Thank you!
DAVID WESTBROOK
|
Overall Experience
Rating:
3.0
While i checked yes for the equipment being clean... it looked good from 10 to 15 ft away. It certainly had road film and debris. The door jams needed attention.
The personnel would greatly benefit from having some training on how to project their voice when speaking to a customer. Toastmasters comes to mind.
David Young
Rating:
5.0
Easy and efficient experience!
Angela Adams
|
First Impressions
Rating:
5.0
Superior customer service
Mackean Maisha
Rating:
5.0
Customer did not leave a comment.
Virginia Browning
Rating:
5.0
Staff very friendly, knowledgeable and professional.
Regina Solomon
Rating:
5.0
Customer did not leave a comment.
rochelle Reynolds
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Tiesha Johnson
Rating:
3.0
The product ordered was not give very. Big inconvenience…..
Tanya Britain
|
First Impressions
Rating:
5.0
Nothing, everything was Great! Nice lady at the front desk helped me a lot!!
shameka collins-carroll
Rating:
5.0
Customer did not leave a comment.
dawn roberts
Rating:
4.0
Customer did not leave a comment.
makeshia dickerson
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Deshay Jackson
Rating:
5.0
Customer did not leave a comment.
Tamara Battles
Rating:
1.0
Charge to much for gas miles and if u go over gas miles
Charlotte Parker
Rating:
5.0
Customer did not leave a comment.
Don Evans
Rating:
5.0
Customer did not leave a comment.
NATHANIEL JACKSON
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Thomas Ward
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Linda Nickerson
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
DAMON BANNER
|
First Impressions
Rating:
2.0
When I came to get my furniture I had to throw so much stuff away because it was infested with roaches something I did not have when I brought my furniture in and the staff was very rude except one young man I will NEVER rent a storage there again
shantaezia johnson
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
HOWARD SIMMONS
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
jaravien huff
|
Overall Experience
Rating:
5.0
Mrs. Martin, went above and beyond for me. I so appreciate her.
Sharon Webb
|
Overall Experience
Rating:
5.0
MaRiya, Jamie, Jackson, and Rondo was very friendly and helpful during my transaction. I appreciate everything and will spread the word of the service that I received.
Aretha Okere
|
First Impressions
Rating:
5.0
The facility was well maintained, accessible and secure for my storage needs, safety is important and when I visited my unit I always felt safe while inside.
Linda Demery
|
Overall Experience
Rating:
5.0
Staff post, polite and professional
Facilities were clean and presentable
JENISE BLAKE
|
First Impressions
Rating:
4.0
Unfortunately, my rental experience ended abruptly when I was notified of a leak in my unit. The ceiling tile had become saturated and fell down, saturating most of my unit. The staff was great at doing their best to help me remedy a bad/sad situation. I've filed a claim, and hope that process goes smoothly.
Kim Wheeler
|
Overall Experience
Rating:
5.0
It was good.
Tonya Smith
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Linda Aldridge
|
First Impressions
Rating:
5.0
The two gentlemen on duty were Awaesom with answering every question. Both, were manarable and polite. And, fantastic in customer service..
Please as a company thank you for adding greatness to your team.
Andrea Lynn Washington
Andrea Washington
|
First Impressions
Rating:
5.0
Nice uhaul would use it again if needed,,,,,Thank You
debra everett
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
larissa davis
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
scott Austin
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
tearra brown
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Belinda Berry
|
Overall Experience
Rating:
5.0
Friendly and helpful staff
Barbara Collins
|
Overall Experience
Rating:
2.0
Your rate for late fees was ridiculous and overpriced
tyshell pace
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
marquinesha newman
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
Treasure Huggins
|
Overall Experience
Rating:
5.0
Great service and secure storage.
Christopher Vaughn
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Terrance freeman
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Tammy Cowser
|
Overall Experience
Rating:
4.0
Good service
Wanda Suggs
|
Overall Experience
Rating:
5.0
I would like to let you all know Moriah Martin is the best….I’ve used U-haul a few times, whether it be storage or truck rental, Moriah has always displayed exceptional, knowledgeable customer service skills and made sure that everything was ok!!!!!
Latice Wiley
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
ALISHA BASS
|
Overall Experience
Rating:
5.0
The staff were very courteous, helpful & knowledgeable about the services and products offered by U-Haul. The staff made my very stressful day easier with their beautiful spirits & I truly thank everyone, once again...Carla Eddington
carla eddington
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Michael Fuller
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Patricia Shavers
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
CANDICE MCBRIDE
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
DEIRDRE DEBOSE
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
shantaezia johnson
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Ramazha watkins
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
LATAUSHA SPIKES
|
Overall Experience
Rating:
2.0
Staff was rude when I couldn't access my 24 hour. 24 hour acces was never granted doors were always locked.
Ashley Udell
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Tearesa Tillman
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Larry Battles
|
Overall Experience
Rating:
4.0
The local UHAUL team are great! The facility was equally great! The fee increase for the units was disappointing.
Toni -McCastleFreeman
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Keyana Morehead
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
DIANA MAXWELL
|
Overall Experience
Rating:
3.0
When it rain we couldn’t get into our facility because in front was flooded
Roy Tillmon
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Hazel Jackson
|
First Impressions
Rating:
1.0
Due to not getting a refund,I paid my unit on October 20th till November 20h , and empty my storage unit on October 29th, and you all would not refund me for 22 Days that I payed for.
GREGORIA LAGRAVE
|
Overall Experience
Rating:
1.0
Your staff leave a lot to be desired.
alcina battenfield
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Delta Life Dev Center
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Oniqua Bullard
|
First Impressions
Rating:
5.0
I will recommend this location to anyone. I thank the staff for their assistance in my transition from home to home. The staff was very friendly each and every time I came. You definitely have a great staff there.
MARION SMITH
|
Overall Experience
Rating:
3.0
None
Ceotris Spicer
|
Overall Experience
Rating:
5.0
Great facilities and great prices.
Nicholas Kelnhofer
|
Overall Experience
Rating:
5.0
Thank you u-haul
debra everett
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Serenity Dorn
|
Overall Experience
Rating:
5.0
I had a very excellent experience with this Uhaul. I rented one of the units for about a year and I never had any problems getting in or out. I always felt safe while there. The staff is super helpful and very caring. The facility is clean and easy accessible. I will highly recommend it. Thank you so much.
lucy Akins
|
Overall Experience
Rating:
5.0
Great team, great business
Mary Haywood
|
First Impressions
Rating:
4.0
None
Verdett Thomas
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Jarrell Burns
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Diane Duncan
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Serenity Dorn
|
First Impressions
Rating:
5.0
The staff made sure I had access to my unit before I left the property. They were awesome!
Cynthia Rainey
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
marquinesha newman
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Kendra Mclemore
|
First Impressions
Rating:
5.0
Staff very polite and understanding.
Kamelia Crater
|
First Impressions
Rating:
5.0
Staff very friendly! Excellent service 👏 👍 @
Pamela King
|
First Impressions
Rating:
3.0
Customer did not leave a comment.
ranielle williams
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Pearl Freeman
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
jessie & arlinda kelly
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Skyler Lambert
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Jonathan & Corless Kinchen
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
MARY LIDDELL
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Christopher Vaughn
|
First Impressions
Rating:
4.0
Always room for improvement.
But the staff was kind, friendly,
Need to leave cell phones alone during work hrs. But otherwise I have nothing bad to say. They made mine and my great grandson’s experience fun.
DIANA MAXWELL
|
First Impressions
Rating:
5.0
Very knowledgeable people working in Pine Bluff. They know what to do to make the process simple. Everyone that I’ve spoken with there has been helpful and courteous.
BENJAMIN PLUMLEE
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Dianne Duncan
|
Overall Experience
Rating:
5.0
Very helpful and friendly people
Curtis Simmons
|
Overall Experience
Rating:
5.0
The staff in pine bluff Arkansas was very professional and courteous.
ROGER LUTRELL
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
andreyetta Dennis
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
minnie miller
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
dedrick weems
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
April Dupree
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
yashiva edwards
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Clarence Mckay
|
Overall Experience
Rating:
5.0
So far, I am very satisfied !
John & Mary Jo Segars
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Delucus Etherly
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
April Dupree
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
VERTA POWELL
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Belinda Berry
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
leah davis
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Latonya Mack
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Sedrick Nelson
|
Overall Experience
Rating:
5.0
The facility was always very clean and safe.
Dewayne Williams
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
ki'ari barkins
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Joshua Mccray
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
kendall smith
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Tangela Morgan
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Barry Haddox
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
CAROLYN IVERSON
|
First Impressions
Rating:
4.0
The guy working the desk was very friendly and helpful. Met all my needs. Glad you have found better staff because the previous girl which I’m pretty sure was the manager was AWFUL and rude. I have two or three face to face encounters with her and phone calls and she’s rude for no reason. Glad to see a smiling face when I entered today.
Andrea Firmatura
|
Overall Experience
Rating:
5.0
Very clean and nice people
Eric Morvant
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
kurwin White
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Cynthia Dunn
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Dorothy Mays
|
Overall Experience
Rating:
3.0
My units alarm kept activating every time I entered my storage. I used access card before entering but it still went off!
shevon sibley
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Angela Johnson
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Noel Bryant
|
First Impressions
Rating:
5.0
No issues. My items were in a safe secure place. I would use them again.
Javonnia Copeland
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
STEPHEN CARR
|
Overall Experience
Rating:
5.0
I contacted the store spoke to Ms. Martin, she was most pleasant and knew her stuff. Went to the store met another young lady she was very knowledgeable as well. Met Gregg Simmons . My experience was very pleasant and so was the atmosphere. My family went to Houston to clear my neices apartment after she was struck and installed killed by a drunk driver. I did explain to the staff very compassionate.. Thank you again .Andrea Lynn Washington
Andrea Washington
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
FRED MARTIN III
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
JEssica Croft
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
Ceotris Spicer
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Rashad UrQuhart
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Dewayne Williams
|
First Impressions
Rating:
3.0
Customer did not leave a comment.
kim ross
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
yvonne freeman
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Sebrina Moore
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
DIANNA PARKER
|
Overall Experience
Rating:
2.0
The customer service in this facility is horrible. A lot of them have really bad attitude
Keisha Ellen
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Diamond Compton
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Jamar Dixon
|
Overall Experience
Rating:
5.0
The manager and sale representative Brandon was very professional and helpful. I give this uhaul location A++++. Excellent service!
Jeffery Robinson
|
First Impressions
Rating:
5.0
I just didn't receive the letter about the amount going up. Because some how they mailed it my old Address and that day witch was last month I pay and had to find that out.
Lakesha whitmore
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Renee Garfield
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Eric Lapoole
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
TAVARUS EVANS
|
Overall Experience
Rating:
5.0
Great experience!
Jamario Minniefield
|
Overall Experience
Rating:
4.0
Wish larger climate controls were available.
Shva Star
|
First Impressions
Rating:
4.0
Services were good.
Georgia Malone
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Stella Norman
|
Overall Experience
Rating:
5.0
The facility was great. I appreciate the cleanliness and security. I’ll be back in May if not sooner.
Jimmy Hart
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Reagin Williams
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Lyric Lindsey
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
CHERYL SCOTT
|
First Impressions
Rating:
5.0
Thanks for your service.
Gloria Blaylock
|
Overall Experience
Rating:
5.0
Very professional and patient
Mae Morris
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
sedric odom
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
alshon scott
|
Overall Experience
Rating:
3.0
The lady who helped me the first day of, was not good at customer service!
David Young
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Ken Kleinfelter
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Misty Coleman
|
Overall Experience
Rating:
5.0
Extremely pleased with the storage experience! I definitely use U-Haul next year to store my daughter's belongings during the summer break.
Chemise Buirse
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
komie henderson
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Cindy Henderson
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
laquita simmons
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Debra Mays
|
Overall Experience
Rating:
5.0
Great customer service.😄
Sandra Jackson
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Christopher Taylor
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
la tasha thomas
|
Overall Experience
Rating:
1.0
The Manager is rude not understanding and lied to my face that she contracted another uhaul company about the truck i drove the gas mileage was not right i got charged double very unfair place and i have a picture of the gas when we left the uhaul place in little rock ar. Sad sad
LAKEISHA EZELL
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Sharon Webb
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Benjamin Washington
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Christopher Taylor
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Michael Fuller
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
gloria nash
|
First Impressions
Rating:
5.0
Tonya and her staff customer service is amazing!!! I love this store in pine bluff ♥️♥️♥️♥️
Misty Coleman
|
First Impressions
Rating:
5.0
The men that was there at the time I checked in were great and actually helpful.
Vaunye Drake
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Isaac Peppers
|
First Impressions
Rating:
5.0
Everything was fine and great customer service was provided.
Ariel Maxwell
|
Overall Experience
Rating:
5.0
Mrs. Toya is a great asset to the Uhual Storage Family. Such a friendly and caring employee. Every time I had a problem, she find the best way to solve all problems. I salute Mrs. Toya for effort and hard work. She truly impacted my college experience by selling me Storage to house my college items. The world needs more people like Mrs. Toya.
shederick white
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
John Kearney
|
Overall Experience
Rating:
5.0
Great staff and excellent help. Great patience!
ADIAMOND JOHNSON
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
shamond pugh
|
First Impressions
Rating:
5.0
Clean Facility Great service
jaravien huff
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Theresa Green
|
First Impressions
Rating:
5.0
Sustain
Shanterry Johnson
|
Overall Experience
Rating:
2.0
On the site it said lower lever. But it was upper level. No way I could get a piano in there. It should be more clear that stairs with no elevator are required to move into the unit. A picture with an arrow to the above unit and maybe a picture of the stairs would be nice. Now, when i get paid, I'll have to upgrade. Thanks a lot-
Trisha West
|
Online Move In
Rating:
5.0
I am satisfied with the service i received.
DORIS ANN ORANGE
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
ROCHELLE THOMPSON
|
First Impressions
Rating:
5.0
Easily reserved a storage room online. The move-in process was very easy and the staff was helpful and pleasant.
Nicholas Kelnhofer
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Jenny Boyd
|
Overall Experience
Rating:
1.0
As long as management and upper management meaning general managers supervisor and CEO/LR area Uhaul will continue to go downhill
Cassandra Dean
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Travis Creed
|
First Impressions
Rating:
3.0
The storage was great but the customer service from the manager was horrible. She has a very snobby attitude. The other associates however were. Very friendly.
Chantell Alexander
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
Chantell Alexander
|
First Impressions
Rating:
5.0
Always have great help and a good experience every time I use this storage.
Nautica march
|
Overall Experience
Rating:
5.0
Toy is an excellent manager. The facility is always clean and the customer service is prime time. Enjoyed the four years working with her.
Frederic Darden
|
Overall Experience
Rating:
5.0
Toy is an excellent manager. I held two storage rooms at her facility for the last 4 years while my children attended UAPB and she has always been professional and provided excellent customer service. Thank you Ms. Toy. You were great.
Frederic Darden
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Brittney Roberts
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Sandra Furlow
|
Overall Experience
Rating:
5.0
The staff was very courteous and knowledgeable.
ERIK MARTIN
|
First Impressions
Rating:
3.0
Customer did not leave a comment.
Amber Tims
|
Overall Experience
Rating:
1.0
Can not get access to the roll up door to after 7 am and the manager complaint when l was able to go in and get the exit door open and when in that way. I move out before the end of month and l prepaid fir next two months and was only refund for one of them months and l rent a trailer and the did connect it properly and my truck was damaged
David Daye
|
Overall Experience
Rating:
5.0
This uhaul has much better prices for climate controlled storage than anywhere around! Would definitely use again if I have the need!
Rachel bryant
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
willandria lambert
|
First Impressions
Rating:
3.0
The manager at the location on 26th was very rude and unprofessional. She had me waiting in the store for at least 15 minutes while she cleaned up a truck and watched a video on her phone.
greg coleman
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
darlene shavers
|
Overall Experience
Rating:
5.0
Very convenient!
stacey Murphy
|
Overall Experience
Rating:
5.0
My unit is a little to far in the back for the amount I have to unload but it will be ok. And after hours entry is a bit complicated.
Amanda Talley
|
First Impressions
Rating:
1.0
Customer service gave me alot of trouble. Then I had tried to extend truck rental I had to call in. When I did no one answered.so I was a day late in returning the truck as I was returning it I had to unload my things incto my storage to find out I was locked out. So I had to load everything into my friend s car.so I could return it. I also suggested my friend rent a uhaul as well. But at first whatever female that's been giving me a hard time wasn't gonna let my friend rent a uhaul because she knew me. That is a bunch of BS, they be losing customers like that. They had my card on file they could have jus charged it but instead block my access to a storage I had already paid for.
Justinna Curlee
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
Markeena Wilborn
|
Overall Experience
Rating:
5.0
The staff was very nice, friendly and very helpful with explaining how everything works.and very professional.
Mary Folkerts
|
First Impressions
Rating:
5.0
Staff was great. Will use the storage again in the future.
Georgia Malone
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Dianna Cole
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Taylor Hill
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Vickie newton
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
TRACY NICHOLSON
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Kalisha McLemore
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Janice Acosta
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Sondra Jones
|
First Impressions
Rating:
5.0
My experience was great very friendly
KATRENA ALEXANDER
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Michael Fuller
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Takita Burnett
|
Overall Experience
Rating:
4.0
We felt it wasn't fair that they raised the price. We would have still kept our unit were it not for that. I was extremely small, and shouldn't have had the price raised. We would still be there if not for that.
Pamela Pruett
|
Overall Experience
Rating:
5.0
The manager at Pine Bluff is amazing. The other employee Robert (bald white guy) are two of the most caring and helpful people I’ve met in a long time.
Kristopher Fitzgerald
|
Overall Experience
Rating:
5.0
If i need a storage, I always go to Uhaul! They the best! Reasonable prices!
Alunza Ross
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Ebony Long
|
First Impressions
Rating:
5.0
Good customer service
Issac Ravion
|
First Impressions
Rating:
3.0
Your manager of the location is rude, unfriendly and has no business being a manager for that location. I will store and use a different Uhaul location in the future because of her.
Michelle Parrish
|
Overall Experience
Rating:
1.0
The customer Service Representative at this location is very rude. She has absolute no compassion, she’s very robotic. My Move in experience was horrible.
JANIT DAVIS
|
First Impressions
Rating:
5.0
Getting the storage unit was great. The truck rental was tirrible. Truck gets up to 5,000 rpms before shifting into another gear. Worst gas mileage ever. You all advertise fuel efficiency trucks.
Cory Moss
|
First Impressions
Rating:
4.0
Thank you for securing our merchandise!
roy blackmon
|
Overall Experience
Rating:
5.0
My total expectations was great. The store and the units were clean and the service was amazing. The staff were friendly and professional at the Pine Bluff location. Ms. Toyedith was impressive.
Stacy Luckett
|
First Impressions
Rating:
5.0
Very helpful
Robert Rack
|
Overall Experience
Rating:
5.0
Thanks for your services rendered to myself by your company. Keep up the good work and great customer service.
Stacey Jones
|
Overall Experience
Rating:
5.0
My only complaint is they were the only indoor rv storage and I loved not having to winterize my camper now it's going to be outside... But, while there, it was great and a piece of mind, thank you
Lance Stewart
|
Overall Experience
Rating:
5.0
Staff extremely helpful
Micheal Bates
|
First Impressions
Rating:
5.0
Very pleased with using Uhaul
MONICA GARRICK
|
Overall Experience
Rating:
5.0
The employees and GM were so welcoming and helped me understand everything. Robert Wooten and Mrs. T. Richards went above and beyond. I will recommend this business to anyone.
Takita Burnett
|
First Impressions
Rating:
5.0
Used this facility for 3 summers during the school years and had a great experience.
Ester lean Jones
|
Overall Experience
Rating:
5.0
Everyone helped me have a pleasant experience while signing up.
Augustus Ellison Sr.
|
First Impressions
Rating:
5.0
My experience with the storage unit was excellent and so was the staff.
patricia mccoy
|
Overall Experience
Rating:
5.0
Plan to us it next Spring 2020.
Georgia Malone
|
Overall Experience
Rating:
5.0
Staff is very professional and kind.
Aldrekah Hill
|
Overall Experience
Rating:
5.0
This U haul location was very convenient to my child's college. I appreciate the service they provide.
camille williamson
|
Overall Experience
Rating:
5.0
The facilities are well maintained and staff are constantly monitoring. It is kept clean and staff are always available to answer questions and assist. Moving in and out was extremely easy!
Stacey Chatman
|
Overall Experience
Rating:
5.0
Always polite and helpful with a smile.
Take time with a senior and explain so you understand.
Will always listen to you.
PAMELA EARNEST BARNES
|
First Impressions
Rating:
5.0
Very helpful
Diana Gordon
|
First Impressions
Rating:
5.0
You deserve 10 stars not 5
kerry monts
|
Overall Experience
Rating:
5.0
Very professional
SCOTTY BISSING
|
First Impressions
Rating:
5.0
Up to date storage facility!
Ashley Reynolds
|
Overall Experience
Rating:
5.0
It was one of the most excellent experience I had in storing something did I need it to keep. The place was extremely clean the people butts friendly oh, I was waiting on in a timely manner.
Brenda Brown
|
Overall Experience
Rating:
5.0
Very helpful
Tony and Shonda Caldwell
|
First Impressions
Rating:
5.0
Toy was gr8. I recommend this storage company.
Michael Fuller
|
Overall Experience
Rating:
5.0
We thought we'd need a storage area for only 1 or 2 mths. Turned into 5 mths. Nice people, clean facility, everything you need, even restrooms accessible when at your storage area. 5 stars all around!
Jelinda Sexton
|
Overall Experience
Rating:
5.0
Your Pine Bluff staff is very helpful and very professional. Ms Toy is your hidden gem. Her customer service is A1
Pamela Tolliver
|
Overall Experience
Rating:
5.0
Customer Service was Excellent
BERNADETTE REED
|
First Impressions
Rating:
3.0
Great service & we loved the facility!
Latoya White
|
Overall Experience
Rating:
5.0
Great services got in and out without a hassle.
Keysha Montgomery
|
First Impressions
Rating:
5.0
Wonderful experience
Vicki Brock
|
First Impressions
Rating:
5.0
Very professional and most accommodating my needs! Special shout out to sales attendant Toy!
SCOTTY BISSING
|
Overall Experience
Rating:
5.0
Great Staff
Sean York
|
Overall Experience
Rating:
5.0
Keep up the good work.
Sylvester Parks
|
Overall Experience
Rating:
5.0
Great service!
paul stewart
|
First Impressions
Rating:
5.0
My U-Haul experience was handled very welled. Everything is put together in a business like fashion, and the people there treated with the up most respect.
Sylvester Parks
|
First Impressions
Rating:
5.0
Always greeted with a smile and Great customer service!
stephania fowler
|
Overall Experience
Rating:
5.0
Everyone I talked to was extremely helpful and nice!
RACHEL BRYANT
|
Reservation
Rating:
5.0
The Staff are the best. They treat you like family now the storage is very secure. I will definitely use only U-Haul storage in the future. Love you guys n gals no stay safe.
gladis boston
|
Overall Experience
Rating:
5.0
The staff was very friendly and answered all our questions.
Brain pustelnik
|
Overall Experience
Rating:
5.0
no comments needed
lakisha tines
|
Overall Experience
Rating:
5.0
Alison and staff have been helpful since day 1.
latasha thomas
|
Overall Experience
Rating:
5.0
The staff was very helpful and kind.
Frederic Darden
|
Reservation
Rating:
5.0
No complaints at all. Had my items in storage for almost 2 years and everything was in excellent shape. No bugs!!!
Leo Primm
|
Overall Experience
Rating:
5.0
Quick and easy, didn't feel forced into anything and very friendly
Lance Stewart
|
Reservation
Rating:
1.0
I never got a storage my order was cancelled
Lasonya Gray
|
Reservation
Rating:
5.0
None
camille williamson
|
Overall Experience
Rating:
5.0
The staff helpful and friendly.
stephania fowler
|
Overall Experience
Rating:
4.0
Service was great, attendant was very helpful, and was very quick with my tight scheduled.
Teresa Scott
|
Reservation
Rating:
4.0
The general manager and her staff were amazing every time we had contact.