Customer Reviews for U-Haul Moving & Storage of Pittsburgh North Shore
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of U-Haul Moving & Storage of Pittsburgh North Shore
Windshield was not cleaned properly. Wiper blades were worn out. Could hardly see to drive when it started to rain.
nothing very good service thanks
U-Haul Moving & Storage of Pittsburgh North Shore is the cleanest, most organized and well run facility I've ever been to. The staff is prompt, professional and polite. I was blown away and will definitely recommend and be back whenever I need a truck or other U-Haul services. Great!
Whole experience was seamless, which I really needed on a day when I was moving my apartment. Bradley Mankey and our cashier (I forget his name) were incredibly helpful and made a stressful day much more carefree.
I was 5 hours late and still was accommodated I appreciated still being able to rent the truck. Thank you to U Haul.
Dave was very polite and helpful.
The staff at uhaul on western ave is awesome. Kind, Very Helpful. Moving is a very emotional thing and to have this support team is wonderful and the 1 month storage free is a great help. Thank you.
Great service. Hooked up the trailer and made sure everything was operating correctly
Vince and Brian made our U-haul rental very easy. They were pleasant and efficient.
Truck was promptly checked in the morning after I dropped it off.
John and Brad were super helpful!
Helped immediately upon arrival, quick check out process. Very convenient.
The guy who helped me - Vincent or Vince I think was his name - was great. He directed me while backing up...what a life saver!
Dave was wonderful. Thanks!
I didn't receive a confirmation e-mail nor the e-mail with the receipt for my rental, even though I confirmed my e-mail address at the counter.
Vince and Rich were great!
Van was pulled up and ready. Clerk was friendly and helpful.
When picking up trailer and trying out the lights they did not work had to go to another u haul location this u haul didn't have anyone to look at the electric the other u haul place said the black wire under car was loose was not installed right that was why lights did not work so 2 1/2 hrs lights finally worked that put has way behind our schedule we were leaving next day and I just flew in to Pittsburgh and did not have time to waste
It was a wonderful experience
Wonderful customer service at pick up and drop off, friendly, knowledge staff. Will definitely recommend this location in the future.
Rich and Vince were very helpful at this location.
Above and beyond what I expected! They were prompt, helpful, informative, pleasant.
I would recommend this uhaul to my family and friends. It was very clean and very good customer service.
Thank you guys128536128536lol
Staff was very courteous and answered all of my questions/concerns. I felt very respected as a client. Pick up and drop off process was easy! Would definitely recommend this location and staff!
Excellent service, fast, efficient and friendly. Brad and Vincent were stellar. Definitely will return to rent here again.
The staff was extremely helpful and really went above and beyond to help me. I appreciate the help I received from Vince, Bradley Mankey and Ted Mankey.
The staff was extremely helpful and really went above and beyond to help me. I appreciate the help I received from Vince, Bradley Mankey and Ted Mankey.
Nothing needs to change. Great employees and their attention to detail was terrific.
Excellent customer service, pleasant and helpful staff. Very impressive.
Dave was very helpful while we prepared for the move and on the day of!
I was completely satisfied. My customer representative was super nice!
Brian and Dave were super nice and Ted is great too! Always very helpful to me. I use this place a lot.
Brian and Dave are the nicest kids! I use this facility a lot. Ted is nice too!
Excellent personnel, great attitudes, very welcoming, and HELPFUL! We had an accident claim, luckily added the insurance, they made the process swift and easy. RECOMMEND GETTING INSURANCE TO EVERYONE. Thank you UHaul!
I showed up early and manager got me going anyway, also helped with the mileage adjustment since i had to do a little extra driving around, and we nailed hooking up the car carrier on the biggest truck the 1st try!
Flawless -- will use and recommend!
The service was excellent no improvements needed.
Best customer experience we have ever had in renting a truck! Thank you!
Bradley was a huge help from beginning to end!
Everything was fine. I can't think of anything to improve. The workers that took care of us could not have been nicer.
I was to pickup at a different location and was not informed until i arrived.
This was a 24 hour drop off location which is why I chose it in the first place. The area of town this location is in isn't known to be the best of Pittsburgh's neighborhoods (but not even close to the worst) so the well-lit grounds made us feel at ease.
The only negative about my experience is that I pre-paid for the truck to have from monday-wednesday as it was a one-way rental. However, I dropped the truck off same day as pick up and I feel reimbursement should happen considering we as costumers have to pay for even 1 mile over the estimated total amount and we have to pay up to $40.00 a day if we return it late. If we return it early, we still get charged the full amount? That doesn't seem right.
Vincent and Dave were great.
Make sure they give you the blankets!
Rich was very helpful and explained the process thoroughly with an efficient transaction. The key card for after hours access was not working when I returned later that day.
Brad and Vincent were awesome
Vince and Adam were awesome! They really made the experience smooth.
Very nice staff! The owner assisted me with my renting and was very pleasant. This was my second time renting from this location and I've had nothing but good experiences!
I want to acknowledge the excellent customer service of this location. I have rented a truck twice from this location and both times they were friendly and helpful with all questioms i had. Outstanding!!!!
The truck size we expected was not available and we did not find out about it until the morning we needed it. We did appreciate the perks for this inconvenience though?? A heads up would have been appreciated. It worked out in the end.
Perfect customer service!
I made a reservation for a truck online. Checking in and getting the truck and supplies I ordered was fast and problem free. One of the staff met me outside and went over details I needed to know about the truck. The staff that helped with the return procedure was very efficient. Renting a U-Haul from U-Haul Rental and Storage of Pittsburgh North Shore was great. Everyone I dealt with was friendly and professional.
The guys at westren ave office were awesome .
Ted was the nicest person ive met in a long while! It almost didnt seem like i was renting a truck from a company but a friend. EXCELLENT UHAUL STAFF and i will tell people to ONLY go to 1200 Western Ave!
I really liked how the employee showed me how to calculate how much to fill up the tank and not overfill it, wasting my money. No one had ever explained that to me before!
Service was excellent. I had receive a call from Liberty Ave U-haul where I originally ordered the truck. Saturday morning approx. 8:30a I received a call that they did not have a truck returned so they sent me to Western Avenue. Both places were accommodating although I had farther to go then I had originally planned. But the staff at both location was great.
This was the easiest uhaul rental experience ever!.....and we have rented many times over the years. Friendly fast and efficient... Thanks guys!
Excellent location and even better customer service!
Helpful, friendly staff. Thanks
I have been in this location 2 Sundays in a row and Richard And Chris were both courteus and knowledgeable.I was very pleased .I work with the public and its very rare to see people that seem happy and satisfied with their jobs..Kudos to the Uhaul team on Western avenue
Uhaul has a very professional and personable team on Western Ave. I'm glad I rented the truck from there and I would recommend them to anyone. Excellent customer service.
Bradley and Adam were so kind. As a store manager myself, I always look out for people I would be proud to have as a member of my staff and they went above and beyond with customer service. 10/10 would recommend.
My experience was great. I've been to several other locations in the past and this location is by far the best. The staff at this location is great and I can't remember everyone who helped us but Shawn and Richard were a few of the team there that helped make our experience awesome. Thanks guys!
Awesome and friendly service, very clean facility.
very friendly staff explained everything.Would recommend to friends.
Everything went smoothly. I picked the truck up ontime, I only had to have the truck out for one hour and my return was smooth and fast. It was very similar to renting a car.
Nothing, everything and everyone was excellent
This was so fast and perfect, it was a breeze. Brad's customer service made it quick, simple, and right to the point - rent me the truck, here's my info, let's go. I will not hesitate to recommend this location and these guys, and absolutely will be coming back whenever I need a vehicle to move something.
Two thumbs up, Yinz guys rock!
The manager really goes above and beyond! Thanks!
Very friendly and helpful
Get some bigger ramp trailers at the western ave location in Pittsburgh .lol other than that that staff was great as always
Bradley Manley was an excellent employee was very friendly and a big help. He should be commended for a job well done. I see bright things in his future.
Vince was very helpful and polite
The two young cutie pies (they know who they are) there were so incredibly respectful! They were professional and courteous!! I will always come to and recomment this uhaul locale moving forward! So happy you all are in my neighborhood and that you have such excellent representation for your company :)
Vince and Adam were very helpful and professional.
professional and friendly staff
The customer service was outstanding!!!
The van while very new felt like I was driving a big truck. Very bumpy and got jostled quite a bit. Would not drive more than a couple of miles. I only went 30 miles and had to put in 2.5 gallons to replace usage. Terrible mileage for brand new equipment. Ted and his gang are great at this location. Just a very poor purchasing buying choice by corporate for customer's on that van.
Everyone on this staff was more friendly than anywhere I have ever gone where you expect friendly service. Top notch place with top notch people!
Also, don't fire Brad.
Vincent and Brian were a huge help. Made the experience simple and pleasant.
Nothing. Staff members were courteous and professional. The equipment was brand new and clean. Great experience.
The staff was great from the time I called till I returned the equipment.
Thanks so much, Excellent service was greatly appreciated. Customer service was wonderful. Also the general manager was very helpful when needed help. Keep up the great work. I will definitely recommended the north side U-Haul.
Check truck made sure tool are unsure
Unsed this uhaul location twice in the last few months. Recently rented a storage locker to store my house hold items. Clean reasonable rates and easy access. Ted the manager is awesome!
I couldn`t have asked for a better experience. Manager Ted Mankey was kind, professional and efficient. Vince was also wonderful in helping w/ my unit. I recommend this location above any location.
Outstanding service. Very friendly and helpful.
Great service,fast throughput.Wouldn't change a thing
This was my first experience with pId storage space. This site was awesome owner was very helpful along with his staff. I would highly recommend to othersand I have.
Nothing based on my experience for a first time storage rental was great. I loved the deal that I got and wasn't expecting my rental van to only cost so little. Thank you Bradley who checked back in my rental.
I had an excellent experience when renting a storage locker. The manager was was very friendly. Facility was very clean and easily accessible. The one month free special sealed the deal! Thank You!
Letthem know what knes have ramps.
Paper work took a little too long to process at the time I picked up the trailer. The worker at the desk was very customer oriented and had a superior attitude.
Dave was very polite and friendly.
The initial rep. needed to make sure the quote given was going to be approved by assuring he would call me & not vise versa as the customer. The recommended change ended up working better for my needs and I appreciated the best deal for the services I was requesting.
I was cheated and over charged
I was looking for 5 wide and 10 long. I signed up for 5x5x10 for 69$ on line. Based on other listings, I thought the 10 was length. It was height! I had to double my budget. I was disappointed.
They were busy when I arrived but I didn't mind the water because the employees were so friendly and helpful. If I ever need to rent storage I'd go to these guys just for the customer service.
I was pleased with the services.
There's nothing really, but wait, yes there is! There should be more advertising so people will know there's one on the northside. Overall execellent service and understandable to all questions too.
Very nice and accomidating
Be a bit more straight forward about pricing. Also the gas price is a bit ridiculous we traveled a total of 14 miles and almost $30 in fuel charges if I recall correctly.
It was difficult to move the side mirrors which was a big safety issue considering the type of vehicle I rented. I would have appreciated someone alerting me to that or letting me know how they should be moved.
guys there could not have been nicer very helpful...
Just maintain your excellence!
Everything went smothly, nice new truck. Friendly staff & helpful.
All the guys over at this location were great. Not sure there's anything I can recommend to make it better!
The representative was extremely helpful and professional. I believe his name was Brendan. He was working at 8am Saturday (1/30) morning at this location. Moving is a stressful time, however this uhaul experience was seamless. Thank you
People working were excellent. They were both friendly and courteous. Ted and I'm not sure the other gentleman's name, chris maybe, we're wonderful.
You have excellent people working at these two service locations. They should be told this.
They should have melody/music in the background when the customers wandering or waiting for someone alone in the store :)
Everyone was very friendly and helpful.
Every one was very nice and the price was in my price range so i would use this facility again if i had to
You have a wonderful staff!!
We appreciate your fast and, efficient service! Well done guys!!
Clean storage area, convenient restroom facility.
Customer Service was fantastic and the staff was always helpful with anything I needed.
Thw gentleman there were very friendly and professional
Very friendly really helped me alot the store n storage very clean
Manager ted was very helpful to me. Thank you for helping me out in a time of need.
Only limitation 24 hour paid access will be made available
I have nothing more to add.
Staff was outstanding, I believe their names were Adam Brian. Facility was in excellent condition. Very impressed, you`ve gained a loyal fan.
Ted and Bradley were very professional and nice. Great Staff and Facility.
Best storage facility I`ve used. Helpful, friendly, clean and safe. What more could you want.
Excellent overall experience.
Great staff, clean facility, easy to get to from just about anywhere. They even helped me locate a truck for rent from another location since they were booked! Definitely will use them again.
Bradley was great to work with: efficient, helpful, friendly.
Great staff and facility. Best I`ve seen in 6 moves across 4 states. Friendly and helpful staff helped with complicated 2 state one-way move with car trailer and storage. Highly recommended.
Excellent customer service, very pleased with my experience so far!
The manager Ted was fantastic. His crew was always very attentive. I have rented a truck twice and used the starage facility as a holding place for my move. Beautiful clean facility trucks.
Everyone at uhaul north shore was so helpful! I rented a truck and unit and the process was quick and easy. I would recommend anyone moving in the Pittsburgh area to use your location!
it was the best compared to storage express on campbells run road
Chris, Brian and were all very professionaal in helping me with my moving