Customer Reviews for U-Haul Moving & Storage of Pittsburgh
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of U-Haul Moving & Storage of Pittsburgh
I ask for a truck near my location. They only did locals. I didn't know until the day before the other location was a couple of mile away. I was late and the lady was rude.
This Uhaul was AWESOME! The truck was great. And the guy I think his name was Mike.... Very Helpful. Uhaul usually annoys me but this time was great.
Everything was great
Michael is a great manager. Everyone was attentive and professional.
Rat traps, access issues, broken call button in elevator, locked fire escapes.... pretty awful service. Management is piss poor.
Friendly and professional. Punctual
Mike and his team are always the best, quick in and out, and makes sure everything is taken care of. I recommend this location to anyone needing a truck or storage. Thanks guys!
Doing great keep up the work
The store itself and the customer service in person was great. Would recommend checking the gas in your truck before signing off that what ever amount they tell you is in it is actually in it. We signed off on half a tank only to find out that less than a quarter was in it!
Fast easy check in check out
Better signs for the place to drop off rental trailer returns would be helpful.
Mike is terrific as was Terry
Very easy to find and everyone was very helpful
When I made our reservation, it was with a location closer to our home and was surprised to learn a day before pickup that we had to ho somewhere else. When I called about it, the customer service person was not very pleasant on the phone but the people at pickup and stop off locations well made up for the people on the phone plus they gave us extra miles for the inconvenience. Much appreciated!!
Very professional operation
This store and its employees are excellent. Very clean store, kind people, and they always have everything in stock.
Not a thing. It seems every time I deal with U-Haul, the experience gets better & quicker than before. You guys are #1 in my book. Keep up the good work.
Efficient and courteous staff
the customer service rep who scheduled my pick up at 8.000am is very incompetent. I arrived at the u-haul site at 8.00am; only to discover that this location does not open up til 9.00am on Sundays. The employees at the local office were just as bad. Your employee printed out my contract with the mileage at 65,000, when I checked the actual mileage, it was well over 105,000. The existing amount of gas in the truck was also incorrect on my contract. It took your rep over an hour to correct these mistakes. My time was wasted by your incompetent employees. And if you do not make this right with me; I will never recommend or use your company again!
U box arrived in very good conditionmoving help had no trouble packing it. Wish that the box were just a little bit bigger.
Team is great and have always had an excellent experience.
Dell is always welcoming and happy to help me!
My u-boxes were not ready although they were reserved in advance and confirmed. The U-haul Pgh Washington Blvd location did not care at all that they screwed me over.
It was a little hard to get to the loading areas. Otherwise, great staff, security and cleanliness! Thank you!
Was a pleasure to deal with
Service was quick and easy
UBox staff person Nikki was friendly and professional. She was responsive to our scheduling needs, thorough in her explanations of billing and operations, and skilled in her maneuvering of the boxes.
I was scheduled at 9am. got there, didnt leave until 10:30. The line moved slow and then they couldnt find the van they had scheduled to rent to me. Had to go back inside and re do the paperwork. Now I am being double charged a $7.07 fee (above the estimate), but being charged it 2 days in a row. I called the facility and without even asking my name said that I'm wrong.
Very clean and organized location.
I was told that a 5 x 10 unit was $99/mo, but there are actually units available for $89/mo that are not climate controlled. Please be more transparent about your pricing.
Huge location... very busy... but very efficient service here as well
Requested Pleasant Hills location and according to my paperwork we were to leave it there but was told if we left it there it would cost extra we had to take it across town to Liberty St location. NOT HAPPY WITH U-haul at all. Will not recomend U'haul to anyone.
Mike saved the day once again.
Great job guys!
Quick service and awesome at the desk. Truck carried what we needed to move. Booking on a mobile device was a bit challenging, but not enough for me to not return. I even ended up paying less than the estimate. Overall I had a excellent experience with U-Haul and they will now be the go to truck rental provider for 12 Peers Theater.
i had several bag of books and one bag of dry foods that became a mouse`s home
Dropped it off after hours.
I appreciate u haul being flexible with me and being very friendly and professional however I did experience some issues with communication among the employees.
Box was closed with lug nuts. Fortunately, another parent had brought tools to open the box. The U-Haul moving people should have the right tools!
This is not the location I requested to pick the trailer up at. Cost of rental/insurance was $90.00 plus Sales Tax of 7% ?? = a total of $102.10. ?? I believe I was overcharged. based on those numbers
The manager Mike Glancy was very knowledgeable and helpful. He made the process very easy. Give that guy a raise!
Very helpful and friendly staff.
Great customer service and very fast drop off. ??
Equipment was clean and ready to go and they hooked the "6x10 trailer" up w/o me having to do anything other then back-up my truck. ALL the people that I came in contact with at this location were all friendly and offered any advise if needed. On the return, same thing, good experience, "U-Haul and ALL their people at this location, smiling, friendly, and helpful". NO problem with me returning to this rental location when the need arises.
we were told we could drop off the one way rental at any location listed...the first place would not accept without a prearranged drop off ...the second place said the same thing but agreed to take the truck...both locations are listed as 24 hour drop off locations..
Nothing.. Because everything was perfect!
Gas tank not half full but i was required to bring it back half full
Clean and friendly. Easy 24-hour drop off. No problems at all.
Only issue was a shortage of carts available when moving into and out of unit
Too far from my place.
It's good to have a store near Squirrel Hill.
Algie Lovelace was very helpful, professional, and informative.
Christian was very helpful and kind. He was friendly and very patient when trying to help/direct me as I was attempting to back up my trailer.
Christopher and Algie were more than helpful in setting me up with the correct equipment. After an extremely frustrating experience with the U-Haul reservation, these two gentlemen made every effort to ensure that the trip to Philadelphia went well. I wish to recognize their efforts to rectify, to the best of their abilities what would have been a very unsatisfactory U-Haul experience. I would also like to add a strong complaint against the overall reservation system. After being told the equipment was at two different locations, we had to scramble on our own to find the correct equipment in stock and on the lot. I fully expect to receive a $50 promised to me by your call center for the equipment which was promised, but was not where I was told it would be ready. Your reservation center was totally inaccurate and gave me the wrong information two times! If not for the two employees previously mentioned, I would rate the U-Haul experience as extremely POOR. Please feel free to contact me with any further questions.
The fuel gauge was not at what I was promised when picking up the vehicle, and I was charged for gas upon returning it, event though I returned it with more fuel than at pick up. The conveniences were nice, because I could leave my car there for no charge when I was using the truck and the store was stocked well with items needed for my move.
The uhaul facility was a large building and the first entrance I almost pulled in there was a gentleman there saying to go to the next driveway to drop off trailers so I think some visible signs stating where to enter with what type of rental you have would be great. The man working the yard there on Friday afternoon was extremely helpful and professional
Move the counter closer to the trucks
Great experience! Will use again!
I dealt with Mr. Wilkerson at this location and he was very nice. HOWEVER.....I had my original drop off location scheduled for Altoona and while talking with Mr. Wilkerson I asked if there was a place to drop off in State College. He couldn't find a location on the computer but he said "if I find one there I can drop it off there." I asked Mr. Wilkerson about the original arrangement for drop off in Altoona and he said "don't worry about it, I'm changing your drop off to anywhere." At this point we closed the transaction and I was on my way. Now in State College I find a U-Haul location and when done with our truck I attempt to return it there. To my surprise they informed me there is an additional $206.28 due for dropping the truck off there. I WAS FURIOUS!!!!! I worked with Nick at this location and he was very courteous. I called U-Haul at 412-567-0720 and explained my situation. The woman I spoke with said "I SEE WHERE THE MISTAKE WAS MADE, IT'S DOCUMENTED IN COMMENTS" She said the quickest way to resolve this is to talk to scheduling. So while waiting for her to get back on the line, she disconnected me. So, I called back and spoke with another woman who told me to call traffic at 412-486-1516 and speak with Robert Horvath, the manager. Well this was a useless call!!!! I explained the situation to Robert and even though I was previously told that they could see the error on Mr. Wilkerson's part, Robert refused to help me. I don't understand companies that admit their error but still hold it against their customer. This is VERY POOR CUSTOMER SERVICE!!!! Review your policies and procedures with your employee's so they can correctly inform the customer when any additional charges may occur!!! VERY UNSATISIFIED WITH MY U-HAUL EXPERIENCE!!!!!!!!!!!!!!!!!!!!
I did an after-hours return and the lot was well lighted, clean and had appropriate signage to direct me. Great location!
No questions asked. All went well.
We had problems starting the truck. The key would not turn in the ignition. I took sometime before it would turn on.
When I returned the trailer it was after hours and thre were no employees available. I had to physically lift and move the two trailers on both sides of the one I was returning. If I would not have been able to lift those trailers here would I have been able to leave mine? That was the only problem or should I say issue.
Super fast processing. In and out.
Convenient and very helpful staff. Knew exactly what I needed and helped me get the job done.
I have only good things to say about the staff at this location. They are always helpful and friendly. They go above and beyond for customers.
My Uhaul boxes were not ready at the Washington Blvd location on moving day, even though they were reserved in advance. I am extremely disappointed!
Make information on rental extension clearer online.
Nikki was wonderful. She communicated the time off drop off prior to arriving. The staff was helpful when I called for questions and were very pleasant to speak with.
When we went to the original drop off location, we were told it was full and has to go to another location. This made things much more difficult since we were not familiar with the city and had to drive an extra half hour in rush hour traffic. We did end up over on the miles and probably used extra gas, and were not charged extra for that. I'd rather there was better planning for drop off locations to be full so that we could have saved ourselves extra time and stress.
Easy to access and park. Very friendly staff. Van was clean and in great condition.
Employees were great but computers were very slow causing a back up in the line
My wait way short, quick service and kind :-)
Put a sign with an arrow or something that sticks out from the building next to it. The location is difficult to see.
Charged me extra 3$ don't know the reason!!!!
Have more checkout lines or staff at registers to ease the waiting time. Most people need to move on the weekends, so I think a little extra staff would be necessary to keep the waiting time at a minimum.
Your computer system was so slow that it took 40 minutes click through all the windows. Then my contract got mixed up with someone else and I was charged for things I didn't actually want.
One of the best rental experiences I've ever had. The guy who took care of me was extremely professional and polite, vehicle was in fantastic shape, check back in was also a breeze. I would recommend this place to anyone moving in the Pittsburgh area without reservation.
The representatives were friendly and helpful. Pick up and drop off was quick and efficient.
Everything was great! It made our move very easy. Thanks!
Everyone was very helpful, and service was super smooth, efficient and timely! I always have an easy time at this location with no problems whatsoever.
Great work by the team there. They know how to treat a customer. I appreciate spending my hard earned dollar at this Uhaul loaction. Great job team.
Fabulous staff - No improvements necessary
They were helpful and I am pleased with their service.
Better scheduling. The trucks that it had available online were not what actually was available at the location we wanted so we had to drive across town to pick up our truck.
The box is an efficient and easy way to move items! Chris and Giovanni from the Moving Helpers, selected from website, loaded everything in tight and secure within one hour!
Van I got was a bit hard to drive - manual mirrors (!), slow wipers, and rough handling with the wheels right under the driver's seat. Also the steering wheel and door handles were sticky, needed to be wiped down after the last user but weren't. No complaints on the service though.
U-Haul told me two days before my delivery that they couldn`t deliver the U-box.
U-haul lost the tracking information on my U-box and it 3 days and multiple calls to locate the u-box.
U-Haul told me two days before my delivery that they couldn`t deliver the U-box.
U-haul lost the tracking information on my U-box and it 3 days and multiple calls to locate the u-box.
it took awhile to get help first thing in the morning. it would be faster if more than one person was at the front desk
I called the GM after hours, as i had assumed 24 hour entry came with my rental. He was so gracious and helpful during a stressful time. everyone here is a pro- really a great experience overall. 5/5!
Great experience! Would call UHaul of Pittsburgh for moving needs in a second!
Nothing. Very pleasant experience.
Nicki is wonderful! So kind and professional!
I've used this location three times, and with all visits the actual gas level was not completely accurate. The level shown at time of signing contract compared to when driving off lot. It's not significant, but with multiple visits, it results in me paying for more gas than I've actually used.
Exceptional service, from the person answering the phone to help with the reservation, to the counter service, to the man (Dell, I believe?) who took time to help me park the UHaul on the lot temporarily. I had had a very poor experience with Uhaul to that point, but this location was absolutely exceptional with respect to everyone that I dealt with. I could not be more pleased and am only sorry that I didn't thank them enough. If you could pass on my thanks, I would appreciate it.
Awesome experience!! Staff are extremely helpful and made an extra effort to make sure the arrangements I needed were met.
Nicki was very helpful, thorough, and friendly!
I didn't know what to do when I walked in to pick up my truck - the desks were not staffed and I couldn't tell if I was in the right place or it was self serve or what. Nobody looked up when I came over.
The staff at the location I used was completely disinterested. Also, I was overcharged for mileage. I drove less than 5 miles, but was charged for 10. Horrible experience. Very disappointing.
Continue to do what you do now. The atmosphere is always friendly. Del always greets me with a smile and by name!
Very good equipment and excellent customer service
Service at the front desk area for picking up the reserved equipment was a bit slow, but not too bad.
We were not notified that our pick up site was changed. Upon going to second location, we were given the wrong dolly and they forgot our pads. I then had to go to a third location, to obtain missing items and exchange dolly.
I always make sure to rent from this UHaul location.
They're the best!
Well organized, courteous and professional!
Upon pick up I realized I needed a larger vehicle than I reserved. That request was handily accommodated by the gentleman that helped me! Also on a super hot day, the AC was blowing the coolest air when the truck was brought to me. It was like heaven. I reserved the truck from my hometown 400 miles away and it was great to have everything ready when I got to town. I would definitely use this location over and over again.
Nicki was prompt in delivering our box and most helpful. Everyone we spoke with was courteous and concerned that our experience would be good.
Turned out that while I had a trailer hitch, I needed wiring. Unfortunately I had to go to another UHaul location to get the quick-connect wiring installed, adding an hour to a long day. I wish that service had been available at this location.
Great crew. They'll get you in and out. Always a pleasure doing business at this location. Thank you guys for the customer service consistency.
Del and everyone at this location were wonderful, friendly and super helpful. It couldn't have been a smoother transaction. Thank you!
Entrance to location is not clear. I entered Driver info etc. online to save time at pickup, however pickup stil took a while. Staff asked repeatedly what address I would be driving the truck to. I was making multiple stops and I don't feel this is any of your business.
Mike and the team are outstanding. Warm, pleasant, professional...recommendations were excellent
Honestly, I'm not sure. Everything ran very smoothly for me, so it's hard to think of anything to improve on. Unless you want to open a branch across the street from my house or something...
The team member who assisted me at pickup and at drop off was phenomenal. Polite, efficient, friendly. Hats off to him.
Could not have gone smoother. The staff in Pittsburgh and Cleveland were professional and friendly!
The two young men that walked me through the rental process when I walked in to pick up my truck and reserve my unit were very knowledgeable and very helpful.
Not the least expensive but well worth the few extra dollars. Staff was exceptional.
The layout of this site is good. Drop off of our one way rental went quickly and smoothly. Good site!
Nicki was excellent very informative and handled the equipment like a pro. Would definitely recommend U-Haul and the U-Box.
Seth had outstanding customer service and walked me through every step of using the trailer. I will be renting from U-Haul again in the near future. Thank you.
Owner very courteous. I was processed thru in under 5 minutes, and drop off took even less time. Awesome job.
Continue the excellent service!
Nothing. Everything was exellent. Keep up the good work. U-haul is #1 in my book.
Great crew. I've done business at Liberty location for years. Very thoughtful, caring , upbeat crew. It's like the sitcom "Cheers" where everybody knows your name, and there always glad you came. Thank you guys for all you do there. I sincerely appreciate your service. Thank you. Ron....
Tell mikenot to call his customers liars
The delivery and pickup of the U-boxes was seamless. The driver was professional and efficient. Excellent service! Would definitely recommend and use in the future. Thank you!
The gentleman who waited on me was very nice and courteous.
Mike and Dale were outstanding and their customer service was awesome! Great experience!!!
Owner was very knowledgable and taught me how to unhook and rehook the small trailer I rented.
Keep more furniture blankets in inventory.
I can`t say enough about how helpful Christian was. He was there to help walk us through the buying of boxes and packing and then in setting up our storage unit.
Thanks! Everything was first rate
Thanks - you made our move a bit easier!
Perfect as always. Thanks to the Uhaul Crew!
Great customer service and friendly staff.
Please train the front desk people to interact with customers politely and professionally.
Show them the parking brake and assist them with mirror adjustment if alone.
Dealing with Nicki was fantastic. She was excellent at communicating when she would be picking up and dropping off as well as helpful with tips for packing the U-Box.
The only issues we had were with the online sight and being able to put in the information of where we wanted to drop off and pick up.
The guy that handle my transaction was awesome. Customer service and appreciation with a smile is so rare these days and he was very polite and helpful. He should get anew increase in pay!! Thank you!
So easy! I am blown away. The van was clean and safe, the people were helpful. Uhaul at this location is awesome!
Location employee was very easy to deal with and extremely helpful. The overall rental experience was simple.
The staff at the Liberty Ave location are absolutely wonderful. They go above and beyond in their customer service. Any and every experience I have ever had there has been great.
Very professional crew.I asked for a clean cargo van for transporting cookies and wedding items.As a result I got a brand new van.
FIRST CLASS ACT.
I am so impressed with this facility--it is a beautiful example of how to reuse an existing building to the best best advantage. But more importantly, the staff of this U-Haul branch is wonderful. Thank you, Seth, Mike, Del & everybody! You are efficient & professional, but more importantly, you are warm & welcoming. It is such a pleasure to do business with you.
Wonderful and friendly staff
I was surprised that the cost was not $19.95 at all but twice that much That is false advertisement.
Nikki is awesome, super helpful and wonderful to work with!
Equipment fine but staff very unpleasant especially joe who refused to give me his last name and gave me an extremely hard time on the phone Check out was also not a pleasant experience - the fellow who check me in was professional and an over all nice guy - the others were horrible
Battery died after hazards being left in for 10 minutes.
I reserved a 6x9 trailer but one wasn't available until after 5:00. Reservations are of no use if the equipment isn't available. The guys did put me in a smaller trailer and it worked out. A little disappointing on the reservation.
They are always awesome and friendly to work with!
No Problems, Everyone and thing was great.
Great experience. Would definitely use this facility again in the future if needed.
Mike was great, helped me resolve an issue.
U-haul was really great and professional. I was in a tough situation needing a uhaul at 7 and they came through for me
The receipt was not able to be viewed. Using a program to make a pdf would be better.
Compliments to the manager on duty when I checked out. I had paid for the whole month 2 days prior and I was refunded my entire payment. Thank you!!
Everytime I've came to this location I've been given excellent customer service. The whole experience is easy and quick. There was an employee named Justin who helped me when I returned the vehicle, he was so nice!
I had a pleasure of working with Nicki Bereznicki, she is absolutely amazing, very friendly, very professional and helpful!
Staff were very professional, helpful, and efficient.
I rent from here very often. Mike is awesome and friendly (as is his staff) and they always make sure that i get what I need. I continue to use this location because the service is beyond comparison.
The vehicle was not 100%clean. It smelled.
Extend your hours and have more uhaul drop off spaces. Also have locks available for the truck. We rented a dolly so left it in the truck, but there was no lock.
great customer service. Very helpful and courteous staff.
Everything went smoothly and easily.
Great workers , clean and secure facilities my second time using the location, will be back in august again thanks
All staff were friendly but one particular guy was difficult to work with. Also, I wanted to rent a truck besides of the storage but was given different answers at different times.
Convenience is very good.
I was very pleased with UBox and would use it again for my next move
Had to wait a while for service. I wish there was a smaller unit size available. Overall nice.
I can`t say enough about how easy your facility made our move. The staff was great! Thanks so much :
Clean, great and convenient, I am a repeat customer , my number one option in Pittsburgh
On the fifth floor but other than that, great service.
Better than expected experience for a first time user of storage. Liked the pull in car bays and card access.
U-Haul made my experience with my rental a very easy and rewarding experience.We will be a long term renter.
The Puttsburgh Office was excellent. The Pleasant Hills store who took the reservation, waisted several hours of my time by not having a Ubox available when I ordered it.
No complaints this U-haul company was professional.
Everything went according to schedule. Delivery people were excellent. Staff was courteous and helpful .
Customer service it is terrible!
Great service loading boxes and shipping from original destination.
This service eliminated the stress of moving. Everything was scheduled online. U Haul/my movers took care of everything else. I would recommend this service for someone moving long distance.
Nikki was right on time and very friendly and helpful!
Everyone was very nice, and helpful.
very good. they were very helpful assisting me when I needed it.
The driver, Nicki, who delivered and picked up my UBox, was very friendly and helpful.
I had a premium experience! I was greeted professionally by manager/staff...they provide a wonderful experience. Chris-employee keeper...pls recognize him...he has potential with your company!
The first unit I rented was listed as 5x10`. But, it had a 2x2` column in the middle making it effectively a 5x5` unit. Was forced to pay more for an different unit that I didn`t need.
Mike and Seth are WONDERFUL and provided EXCELLENT service!
The business is not 24 hour and that is my only complaint, I understand if that`s a cost effective decision, everyone and everything proved excellent.
Convenient and great access to my items in Storage.
Everyone was very nice and helpful. Thank you!
Staff is very helpful,friendly
I was very happy with everything and the management was very proffeshional
The employees were very helpful and everything went as planned. The delivery men were every good in getting my box down and up our difficult driveway.
The staff was friendly and went out of their way to be helpful. I had a great experience.
The facility is the cleanest and best lit storage facility I have ever used. The only change I would make is to allow longer hours of access to the facility.
Prompt service helpful and friendly
Great experience, great staff, well maintained. Will use your facility again. Thank you!
The facility at 3000 Liberty in Pittsburgh PA did a great job at making sure that all my questions got answered. They were also very helpful with entry and exit processes.
Seth was very helpful and informative, he made our stressful day less stressful because of his knowledge and attention to detail.
great help, professional, and nice! Couldn`t have asked for a better move day!
The staff was extremely helpful!
Nice work. Poor on answering phones but otherwise, very pleased with my service
Mike the manager was incredibly helpful. Cannot overstate how great he was to work with. Very customer service oriented
The truck rental was easy and there were no extra costs above the quoted price. The storage was easy and affordable. The staff were helpful and friendly. Good job. Thanks.
I had a lot of trouble getting in contact with folks from UHaul and finding out where my box actually was. It took about 5 phone calls over two weeks.
It was a pleasure doing business with U-Haul. We would definitely recommend this U-Haul facility to family and friends
Very clean and well lit storage facility. Very friendly, knowledgable, and helpful staff. Both our move-in and move-out experiences were excellent.
My only complaint is I didn`t like the limited hours
The staff was extremely helpful and professional. Billing was simple. Will definitely choose U-haul for any future moving or storage needs
I needed a storage space for 1 day, since I had moved, they gave it to me for free! It was very well lit and safe. Would highly recommend to anyone.
Great facility--staff was incredibly friendly and helpful!
Best U-haul location I have ever been to. Everyone was super friendly and helpful.
Impressed on all fronts alluded to in questions
Liberty Avenue Uhaul is clean, efficient and I felt at ease storing my belongings with them.
The U boxes were not delivered on time and my whole plan got messed up because of that.
When the U-box arrived the latch was missing. The Mover Helpers were able to repair it because we were at a u-haul storage site that had tools and parts available. .
Very professional staff. Was very impressed with the quality of customer service I received which included helping identify the size of storage unit that would best work for me.
UHAUL SAVED MY MOVE! You were incredibly convenientl, super helpful really friendly! Thank you so much for helping me when my other storage unit fell through!! YOU ROCK!
Everyone was friendly and extremely helpfu
great stuff, very helpful staff even though I came in just before close
Everything was great, thanks
Rather pay in cash than card made me get an overdraft.
Had moving help so wasn`t at the facility.
The staff was fantastic and extremely helpful.
Michael was awesome! Very friendly, helpful and knowledgeable! Thank you!!
When our Boxes arrived two days later than promised by a Missouri U-Haul rep, Mike Glancy went above and beyond to find good movers to help us since our scheduled help was no longer available.
The Ubox was affordable, easy to use. The staff in Pittsburgh were amazing and nice and made a very stressful move easier. Seriously, best UHaul location staff I`ve ever encountered!
Had to wait for a little bit when I needed a bigger unit. It wasn`t a big deal. I`ll advise cross training.
I`ve rented 3 U-BOXES but one of them has its latch damaged, demanding myself to repair it.
Matt and Tyler did an excellent job loading the ubox. They were very courteous and helpful. I will be saving that phone number! Thanks.
The lady staff that delivered u-Boxes is very nice.
3000 Liberty Avenue is the cleanest and best organized U-haul facility I have worked with. Great service.
1. get two fork trucks to service the greater area in case of break-downs? 2. driver is great 3. Couple of higher tie-down hooks, please? 4. walls bow in if you crank down on tie-downs.
Sean K. was extremely friendly and helpful from start to finish and clearly explained all procedures necessary. He went above and beyond in offering any help we may need during move-in or the future.
I was very happy with this facility
Staff was very friendly and knowledgable
Customer service was very accomodating and courteous. Facility was just what I needed!
Over all it was a good experience working with u-Haul. Transition was easy on time friendly staff members.
The experience was very good, but I didn`t like that the standard access time of the storage is until 17:00
Unit had mouse droppings and damage from chewing when I moved out.
Convenient Location, Well Maintained, Secure and extremely helpful Staff.
Such a cost effective way to store and move! Pgh U-Haul in the Strip was very professional, clean and helpful. I`d recommend U-Box to anyone with a light move.
Very polite and professional staff. Good deal, promotional offer, and very courteous, especially during a stressful time of my life. Thank you for your patience and courtesy. Warm regards, Shawn
Very friendly and helpfulstaff
Easy access and friendly staff n helpful
thank you for the safety and friendly staff
A great location. It is a very Clean facility in which I for sure felt safe with leaving my things there. Great staff who are very kind and helpful.
Very secure. Always felt safe as a single woman going into the storage facility. Friendly staff.
Staff helped me load boxes into my car. They were really helpful.
Very knowledgable, I had the amount and size boxes that I needed. Would definitely use again
the customer service people in both places were great and very polite... thanks a million for all the help from beginning to end..
Very friendly workers. Very helpful! Thanks
The staff at the Uhaul at 3000 Liberty is phenomenal- very helpful, kind, caring, and great problem solvers!! I highly recommend this location.
The building is infested with rodents and some of my belongings were destroyed by the vermin.
The Staff was very helpful and friendly. Great service
Everything was great other than i thought the 24 hour access was included in a regular rental.
Wonderful staff and terrific moving helpers!
Our INTERSTATE process could not have been more Professional, the Staff Helpful and the Pods/Storage spotless. A SPECIAL Thank You to BRANDY OROZCO AZ and NICKI BEREZNICKI PA as our U-Box Care Reps
Excellent experience I will recommend it to my friends.
Thor was very helpful with getting this room setup. He even helped us carry some boxes.
Everyone was helpful and curteous even after I received a storage unit and realized I needed another because the first had a large pole in it.
Del Wilkerson is an awesome employee, his customer service skills are extraordinary! Thank you again for your help!
The staff on Liberty in Pittsburgh was fantastic!
Staff was exceptional! Movers got my mattress stuck behind the roll up door and took 2 uhaul employees to get it out. Highly recommended and above and beyond service. Thanks SO much!
Staff was very helpful on a very stressful day. They made the whole process as easy as possible.
I FREAKING LOVE THIS PLACE.
No move will ever be the same.
everything went smoothly, overall great experience
Access hours past 7 p.m., without having to pay an extra fee, would be helpful. Overall though I had no issues w/ the service.
Everything was like it should be in a well run company and the staff was professional, helpful and friendly.
All staff was very helpful and friendly.
Staff and facilities are excellent.
Let me say first that Michael the GM runs this Uhaul facility like a A-Class buisness. He has great staff like Thor,Emett,Casey and Del all great
the whole process went smoothly!
We opted to get a storage unit last minute and our experience has been great! The staff was very helpful, Casey, Mike, and Rob were very nice and helped us out a lot!
The whole experience was just really, really, good.
Extremely efficient and clear service in an excellent, secure location. Thank you!
West bound movers where great. Made this whole process a lot easier. Very professional and efficient.
The staff at Liberty Ave is simply the best. They are the epitome of above and beyond.
SETH WAS VERY HELPFUL AND THOROUGH. EXCELLENT CUSTOMER SERVICE.
Mike Glancy is a remarkable asset to your company. And kudos to the cleaning staff facility is well-kept and Dana was so friendly and helpful!
Only 1 working elevator made what could have been a quick move much longer. Aside from that, the staff were great!!
Bob Zurawka from pgh truck and tow and Mike from UHaul are nothing short of amazing. There is no one better. They handled my move and storage and exceeded my expectations on every level. THANKS GUYS!
This facility+the people who are part of it are awesome+incredibly helpful. I witnessed their customer service not only to me but with others that came into the store+called on the phone.=D
Very Good Storeage Facility Thank you
Very Good Storeage Facility Thank you
Our experience so far with U-Haul is a very positive one. We feel we made the right choice for our moving needs. We are very impressed with Nicki and her level of committment.
Nice facility. No bad experience with the staff or equipment, everyone was nice and helpful. Easy to move in and out. Thanks!
Took longer than I was told to arrive. The people in Florida were not very friendly but the people in Pittsburgh were very good.
Wonderful people and atmosphere. Highly recommend.
i had an emergency move and if it wasn`t for U-Haul being so understanding about the situation i would have lost it, everyone was so friendly and helpful yes i would highley recommend U-Haul Storage.
The California staff over did their selves. AWESOME EXPERIENCE
There was some confusion when the box would arrive, but it wasn`t a big deal. Nikki was awesome!!!!
Noted mouse droppings in around unit.
The staff was very friendly and helpful.
Hank was very helpful in all ways, from getting our U-box to helping us unlock it.
We moved from Las Vegas to Pittsburgh and I can`t say enought good things about the whole experience! Everyone in both cities were beyond helpful and friendly.
The delivery person was efficient and very personable, upon her leaving we had a good feeling about this new experience. All is going well with loading. Thanks
Nicki was extremely helpful and professional. So far, a really good experience.
Professional staff, easy access to facility, safe and secure
I was very pleased with the whole experience, I will definitely use U-Haul again.
Great service, excellent staff
The entire staff was very helpful.The staff made you feel very welcome and couldn`t do enough for you !! I looked at your competition and they were not as welcoming thats why I choose Uhaul !!
I was very pleased with the entire process. The staff was extremely courteous and helpful will all my questions. I would definitely use U-Haul again.
It was ok, but too expensive for how much hassle it caused and for the length of time it took to get my things. Probably will go with professional movers door to door next time.
Staff are really rude. They never ready when u have appointment with them about ur ubox. It is really stupid idea to go to u guys.
Great service! Would definitely use this location again.
I could not have asked for a better experience!
Despite the staff`s best efforts, I had issues with the boxes when they were to be picked up from my property. I will not use U haul again and would not suggest your company to anyone.
I feel that the service was substandard. I would never recommend this to anyone. I feel I am owed a refund. - Bev Kolb
200 characters would not even let me begin the runaround i got just to call the box off
Guys were a little unfriendly at first, but were fine in the end. They were quick and did a great job loading!
awesome customer servuce!
Everyone has been very helpful and nice through this moving process.
Excellent service, could not ask for anything more!! Very professional customer service and delivery as well!!!!
would not recommend the furniture movers
My experience doing business with U Haul is exceptional! Their trucks and storage units are great!
The people at Uhaul made my move possible!
Staff went out of their way to help. I would highly recommend them!!
The staff was very helpful.
Great place! Very clean, safe/secure, convenient, and helpful staff!
Only complaint is no one told me there would be a chimney running through our unit. Found out when we opened the unit door. $10 discount does not make up for the lost room.
Staff was great and the facility was beautiful and easy to use. Very secure as well. High marks!
Great facility with a great staff, this is a vary good value for the money.
The employees there went above and beyond to help me transition to their facility. Without them, my move would have been impossible.