Customer Reviews for U-Haul Moving & Storage of Pittsburgh
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of U-Haul Moving & Storage of Pittsburgh
I was told I could pick up the truck at 9 o'clock in the morning I got there at 10 and when I picked up the truck I was told it had to be back by 4 for someone else. This was unbelievable and made my whole rental would should have been for a day till 10 o'clock the next morning unbelievably difficult. The only recommendation I have is don't go to U-Haul, 5 Hour rental charge for the whole da and told I had to have it back by 4 or I couldn't take it. I cannot in any way Express my dissatisfaction. I got ripped off by you'r company.
I was extremely satisfied with my uhaul experience...not to mention the employee was very attractive haha. (Seth)
Customer service here is excellent. I believe the guys name was Seth that helped me and he was GREAT!
Everything went smoothly and easily.
Excellent customer service. All questions were answered during initial inquiry call, Pickup and drop off were smooth and employees were very helpful. :)
They didn't have any 10' trucks, so they upgraded me to 15' without an extra charge. I appreciated that, but I wish they would have called/email to explain the situation. I had to call myself to confirm it wasn't a mistake.
Only issue we had - this location apparently has no way of knowing whether a rental unit has a giant pole in it or not. Thus, we wasted a lot of time having them try to find us an appropriate storage unit. It seems like it'd be really easy to just map that out rather then keep giving us assignments, us opening it, and seeing a giant pillar taking up more than half the space and needing to head back down for a new assignment. Very inefficient and seems very avoidable.
More trucks and staff needed.
Great workers , clean and secure facilities my second time using the location, will be back in august again thanks
All staff were friendly but one particular guy was difficult to work with. Also, I wanted to rent a truck besides of the storage but was given different answers at different times.
Manager was extremely helpful
Great staff. Great equipment. Clean and working. Storage facility has a really nice setup and is clean and new.
Convenience is very good.
I was very pleased with UBox and would use it again for my next move
Without a doubt, the best U haul experience I've ever had. Will rent from this location again without hesitation.
Appreciate the seamless reservation process. Will use again!
Free mail for first time customers.
Had to wait a while for service. I wish there was a smaller unit size available. Overall nice.
I am very satisfied with Mike and his team. They have been the best in every way.
We asked for a 10 foot truck and had to take a larger 15 foot truck instead.
Provide some straps and blankets included in the rental
Very good overall customer experience from reservation through pickup and return.
I can`t say enough about how easy your facility made our move. The staff was great! Thanks so much :
The truck had a lot of miles and was very rough driving, but was clean. It felt like the transmission was about to go out... I was also was irritated that they did not tell me about the EZ Fuel option. I was driving around some sketchy areas after midnight trying to find a gas station that was open. I was concerned for my son's and my safety! Also it was very late and I just wanted to get home and cost another 10 miles of rental fee by the time I finally found one open and got back to the store!
Clean, great and convenient, I am a repeat customer , my number one option in Pittsburgh
The salesman gave wrong info (very rude)and I had to pay an extra $250 out of pocket
I would like to take this time to thank Mike the general manager for his time and patience with my move. Everything was fine. Thank you again to U-Haul staff. Vanessa Rogers
Please make sure to check batteries in your trucks! Every time I turned the truck off it took many, many turns of the ignition to restart. We were stuck at a gas station for over 15 minutes trying to restart the truck! That was ridiculous!
On the fifth floor but other than that, great service.
Everything was great. Great job all around. Thanks!
Was very impressed with service and building appearance 5 star
I called and asked what it would cost for U-Haul to refuel the truck for me and the woman who answered the phone (Diana?) could not answer my question.
Better than expected experience for a first time user of storage. Liked the pull in car bays and card access.
The manager I dealt with was very helpful and professional.
U-Haul made my experience with my rental a very easy and rewarding experience.We will be a long term renter.
The Puttsburgh Office was excellent. The Pleasant Hills store who took the reservation, waisted several hours of my time by not having a Ubox available when I ordered it.
The associates at this location were fantastic. Helpful, friendly, knowledgeable, and quick. Probably the best Uhaul facility I've been to. Thank you!!
No complaints this U-haul company was professional.
The Pittsburgh center did an excellent job. I did send a customer service complaint about the Pleasant Hills PA location, who took the reservation initially, but did not have the equipment.
The best Uhaul location in Pittsburgh hands down. Reliable vehicles on a first name basis.
They saved the day for me when a competitor cancelled!
Everything went according to schedule. Delivery people were excellent. Staff was courteous and helpful .
Customer service it is terrible!
Provide a suggested refueling charge when renting the vehicle.
I was told that the gas gauge was at 3/4 tank. About 5 minutes after I left the parking lot I noticed it was really at about 1/4 tank. I called the office right away to tell them, and they were very nice about it. But make sure you tell people when they pick up their vehicle to check that the gas gauge matches what the contract says.
Great service loading boxes and shipping from original destination.
When I make a reservation I expect the reservation to be read. My reservation stated I would like a dolly to help with the move. The dolly was not in the van. Parked the van at moving location and noticed no dolly, after stating/asking the service desk attendee is there a dolly in the van-l. The van was very clean, but the shop was not organized or ready for my pick up.
This service eliminated the stress of moving. Everything was scheduled online. U Haul/my movers took care of everything else. I would recommend this service for someone moving long distance.
Nothing at this time. Staff was very courteous and vechile was ready.
Nikki was right on time and very friendly and helpful!
Everyone was very nice, and helpful.
Everything worked out fantastic and the bearded gentleman that waiting on me was very helpful and knowledgeable!
Quick service, no hassle return and no wait. Thanks!
very good. they were very helpful assisting me when I needed it.
My family has used this location for truck rental and / or storage space a number of times. Each time, the experience has been exemplary.
What a genuinely nice group of people.
Casey at the Pittsburgh, Pa location was superb. She helped us with all of our needs from the beginning of the process all the way to the end. We had to make several changes after the initial setup and Casey had no problem adjusting our order to help us. We highly recommend her!
Our clerk Mathhew at this location went above and beyond to make sure our rental went without a hitch. He is a very personable and knowledgeable asset to your business. You should reward employees like him! He was just an all-around friendly nice guy. It's refreshing to find those types of persons in customer service these days. He asked what type of things we were moving, and he assisted with making sure that we received the best product for needs.
I am always treated like one of the team!
Make sure truck and trailer are at the same location.
great customer service and rapid checkout/return.
Give a discount if giving out really trashed pick up trucks. One I just paid $30 an hour for could have come out of a smash up derby, but not a dime discounted.. Gee wiz oh man...thought I might get pulled over it was so banged up and crushed.
The driver, Nicki, who delivered and picked up my UBox, was very friendly and helpful.
A more knowledge staff who is present when you a enter the building.
I had a premium experience! I was greeted professionally by manager/staff...they provide a wonderful experience. Chris-employee keeper...pls recognize him...he has potential with your company!
Very quick and efficient rental. In and out of rental office in 5 minutes. Van was like new, 2600 miles. Very happy.
Excellent customer service. Even found my friend's tablet and called me to come pick it up. Give your workers a raise!!
Great customer service!!!
The first unit I rented was listed as 5x10`. But, it had a 2x2` column in the middle making it effectively a 5x5` unit. Was forced to pay more for an different unit that I didn`t need.
I am always satisfied with the service provided here. Casey, Del and Mike are very professional and treat me as a valued customer.
Mike and Seth are WONDERFUL and provided EXCELLENT service!
The business is not 24 hour and that is my only complaint, I understand if that`s a cost effective decision, everyone and everything proved excellent.
Great location with excellent customer service
Dave and the whole staff was wonderful and very helpful! The staff seemed as concerned about my move as I was!!
Not only will I spread the word, I will certainly return here for my next move!
Nothing all u guys have great personalities
Convenient and great access to my items in Storage.
Seamless after-hours drop-off.
I returned the truck with 22 fewer miles than contracted. I feel I should have gotten credit for that.
The entire online reservation service was efficient, easy and very helpful. We needed a one way rental with supplies and moving help and we did it all on one website. We also had to reschedule 2 times due to the blizzard and Uhaul handled it well. Excellent phone, text and email communication! Will definitely recommend!
Everyone was very nice and helpful. Thank you!
Staff is very helpful,friendly
I was very happy with everything and the management was very proffeshional
The employees were very helpful and everything went as planned. The delivery men were every good in getting my box down and up our difficult driveway.
The staff was friendly and went out of their way to be helpful. I had a great experience.
The facility is the cleanest and best lit storage facility I have ever used. The only change I would make is to allow longer hours of access to the facility.
Prompt service helpful and friendly
Great experience, great staff, well maintained. Will use your facility again. Thank you!
The facility at 3000 Liberty in Pittsburgh PA did a great job at making sure that all my questions got answered. They were also very helpful with entry and exit processes.
Seth was very helpful and informative, he made our stressful day less stressful because of his knowledge and attention to detail.
great help, professional, and nice! Couldn`t have asked for a better move day!
The staff was extremely helpful!
Nice work. Poor on answering phones but otherwise, very pleased with my service
Mike the manager was incredibly helpful. Cannot overstate how great he was to work with. Very customer service oriented
The truck rental was easy and there were no extra costs above the quoted price. The storage was easy and affordable. The staff were helpful and friendly. Good job. Thanks.
I had a lot of trouble getting in contact with folks from UHaul and finding out where my box actually was. It took about 5 phone calls over two weeks.
It was a pleasure doing business with U-Haul. We would definitely recommend this U-Haul facility to family and friends
Very clean and well lit storage facility. Very friendly, knowledgable, and helpful staff. Both our move-in and move-out experiences were excellent.
My only complaint is I didn`t like the limited hours
The staff was extremely helpful and professional. Billing was simple. Will definitely choose U-haul for any future moving or storage needs
I needed a storage space for 1 day, since I had moved, they gave it to me for free! It was very well lit and safe. Would highly recommend to anyone.
Great facility--staff was incredibly friendly and helpful!
Best U-haul location I have ever been to. Everyone was super friendly and helpful.
Impressed on all fronts alluded to in questions
Liberty Avenue Uhaul is clean, efficient and I felt at ease storing my belongings with them.
The U boxes were not delivered on time and my whole plan got messed up because of that.
When the U-box arrived the latch was missing. The Mover Helpers were able to repair it because we were at a u-haul storage site that had tools and parts available. .
Very professional staff. Was very impressed with the quality of customer service I received which included helping identify the size of storage unit that would best work for me.
UHAUL SAVED MY MOVE! You were incredibly convenientl, super helpful really friendly! Thank you so much for helping me when my other storage unit fell through!! YOU ROCK!
Everyone was friendly and extremely helpfu
great stuff, very helpful staff even though I came in just before close
Everything was great, thanks
Rather pay in cash than card made me get an overdraft.
Had moving help so wasn`t at the facility.
The staff was fantastic and extremely helpful.
Michael was awesome! Very friendly, helpful and knowledgeable! Thank you!!
When our Boxes arrived two days later than promised by a Missouri U-Haul rep, Mike Glancy went above and beyond to find good movers to help us since our scheduled help was no longer available.
The Ubox was affordable, easy to use. The staff in Pittsburgh were amazing and nice and made a very stressful move easier. Seriously, best UHaul location staff I`ve ever encountered!
Had to wait for a little bit when I needed a bigger unit. It wasn`t a big deal. I`ll advise cross training.
I`ve rented 3 U-BOXES but one of them has its latch damaged, demanding myself to repair it.
Matt and Tyler did an excellent job loading the ubox. They were very courteous and helpful. I will be saving that phone number! Thanks.
The lady staff that delivered u-Boxes is very nice.
3000 Liberty Avenue is the cleanest and best organized U-haul facility I have worked with. Great service.
1. get two fork trucks to service the greater area in case of break-downs? 2. driver is great 3. Couple of higher tie-down hooks, please? 4. walls bow in if you crank down on tie-downs.
Sean K. was extremely friendly and helpful from start to finish and clearly explained all procedures necessary. He went above and beyond in offering any help we may need during move-in or the future.
I was very happy with this facility
Staff was very friendly and knowledgable
Customer service was very accomodating and courteous. Facility was just what I needed!
Over all it was a good experience working with u-Haul. Transition was easy on time friendly staff members.
The experience was very good, but I didn`t like that the standard access time of the storage is until 17:00
Unit had mouse droppings and damage from chewing when I moved out.
Convenient Location, Well Maintained, Secure and extremely helpful Staff.
Such a cost effective way to store and move! Pgh U-Haul in the Strip was very professional, clean and helpful. I`d recommend U-Box to anyone with a light move.
Very polite and professional staff. Good deal, promotional offer, and very courteous, especially during a stressful time of my life. Thank you for your patience and courtesy. Warm regards, Shawn
Very friendly and helpfulstaff
Easy access and friendly staff n helpful
thank you for the safety and friendly staff
A great location. It is a very Clean facility in which I for sure felt safe with leaving my things there. Great staff who are very kind and helpful.
Very secure. Always felt safe as a single woman going into the storage facility. Friendly staff.
Staff helped me load boxes into my car. They were really helpful.
Very knowledgable, I had the amount and size boxes that I needed. Would definitely use again
the customer service people in both places were great and very polite... thanks a million for all the help from beginning to end..
Very friendly workers. Very helpful! Thanks
The staff at the Uhaul at 3000 Liberty is phenomenal- very helpful, kind, caring, and great problem solvers!! I highly recommend this location.
The building is infested with rodents and some of my belongings were destroyed by the vermin.
The Staff was very helpful and friendly. Great service
Everything was great other than i thought the 24 hour access was included in a regular rental.
Wonderful staff and terrific moving helpers!
Our INTERSTATE process could not have been more Professional, the Staff Helpful and the Pods/Storage spotless. A SPECIAL Thank You to BRANDY OROZCO AZ and NICKI BEREZNICKI PA as our U-Box Care Reps
Excellent experience I will recommend it to my friends.
Thor was very helpful with getting this room setup. He even helped us carry some boxes.
Everyone was helpful and curteous even after I received a storage unit and realized I needed another because the first had a large pole in it.
Del Wilkerson is an awesome employee, his customer service skills are extraordinary! Thank you again for your help!
The staff on Liberty in Pittsburgh was fantastic!
Staff was exceptional! Movers got my mattress stuck behind the roll up door and took 2 uhaul employees to get it out. Highly recommended and above and beyond service. Thanks SO much!
Staff was very helpful on a very stressful day. They made the whole process as easy as possible.
I FREAKING LOVE THIS PLACE.
No move will ever be the same.
everything went smoothly, overall great experience
Access hours past 7 p.m., without having to pay an extra fee, would be helpful. Overall though I had no issues w/ the service.
Everything was like it should be in a well run company and the staff was professional, helpful and friendly.
All staff was very helpful and friendly.
Staff and facilities are excellent.
Let me say first that Michael the GM runs this Uhaul facility like a A-Class buisness. He has great staff like Thor,Emett,Casey and Del all great
the whole process went smoothly!
We opted to get a storage unit last minute and our experience has been great! The staff was very helpful, Casey, Mike, and Rob were very nice and helped us out a lot!
The whole experience was just really, really, good.
Extremely efficient and clear service in an excellent, secure location. Thank you!
West bound movers where great. Made this whole process a lot easier. Very professional and efficient.
The staff at Liberty Ave is simply the best. They are the epitome of above and beyond.
SETH WAS VERY HELPFUL AND THOROUGH. EXCELLENT CUSTOMER SERVICE.
Mike Glancy is a remarkable asset to your company. And kudos to the cleaning staff facility is well-kept and Dana was so friendly and helpful!
Only 1 working elevator made what could have been a quick move much longer. Aside from that, the staff were great!!
Bob Zurawka from pgh truck and tow and Mike from UHaul are nothing short of amazing. There is no one better. They handled my move and storage and exceeded my expectations on every level. THANKS GUYS!
This facility+the people who are part of it are awesome+incredibly helpful. I witnessed their customer service not only to me but with others that came into the store+called on the phone.=D
Very Good Storeage Facility Thank you
Very Good Storeage Facility Thank you
Our experience so far with U-Haul is a very positive one. We feel we made the right choice for our moving needs. We are very impressed with Nicki and her level of committment.
Nice facility. No bad experience with the staff or equipment, everyone was nice and helpful. Easy to move in and out. Thanks!
Took longer than I was told to arrive. The people in Florida were not very friendly but the people in Pittsburgh were very good.
Wonderful people and atmosphere. Highly recommend.
i had an emergency move and if it wasn`t for U-Haul being so understanding about the situation i would have lost it, everyone was so friendly and helpful yes i would highley recommend U-Haul Storage.
The California staff over did their selves. AWESOME EXPERIENCE
There was some confusion when the box would arrive, but it wasn`t a big deal. Nikki was awesome!!!!
Noted mouse droppings in around unit.
The staff was very friendly and helpful.
Hank was very helpful in all ways, from getting our U-box to helping us unlock it.
We moved from Las Vegas to Pittsburgh and I can`t say enought good things about the whole experience! Everyone in both cities were beyond helpful and friendly.
The delivery person was efficient and very personable, upon her leaving we had a good feeling about this new experience. All is going well with loading. Thanks
Nicki was extremely helpful and professional. So far, a really good experience.
Professional staff, easy access to facility, safe and secure
I was very pleased with the whole experience, I will definitely use U-Haul again.
Great service, excellent staff
The entire staff was very helpful.The staff made you feel very welcome and couldn`t do enough for you !! I looked at your competition and they were not as welcoming thats why I choose Uhaul !!
I was very pleased with the entire process. The staff was extremely courteous and helpful will all my questions. I would definitely use U-Haul again.
It was ok, but too expensive for how much hassle it caused and for the length of time it took to get my things. Probably will go with professional movers door to door next time.
Staff are really rude. They never ready when u have appointment with them about ur ubox. It is really stupid idea to go to u guys.
Great service! Would definitely use this location again.
I could not have asked for a better experience!
Despite the staff`s best efforts, I had issues with the boxes when they were to be picked up from my property. I will not use U haul again and would not suggest your company to anyone.
I feel that the service was substandard. I would never recommend this to anyone. I feel I am owed a refund. - Bev Kolb
200 characters would not even let me begin the runaround i got just to call the box off
Guys were a little unfriendly at first, but were fine in the end. They were quick and did a great job loading!
awesome customer servuce!
Everyone has been very helpful and nice through this moving process.
Excellent service, could not ask for anything more!! Very professional customer service and delivery as well!!!!
would not recommend the furniture movers
My experience doing business with U Haul is exceptional! Their trucks and storage units are great!
The people at Uhaul made my move possible!
Staff went out of their way to help. I would highly recommend them!!
The staff was very helpful.
Great place! Very clean, safe/secure, convenient, and helpful staff!
Only complaint is no one told me there would be a chimney running through our unit. Found out when we opened the unit door. $10 discount does not make up for the lost room.
Staff was great and the facility was beautiful and easy to use. Very secure as well. High marks!
Great facility with a great staff, this is a vary good value for the money.
The employees there went above and beyond to help me transition to their facility. Without them, my move would have been impossible.