Customer Reviews for U-Haul Moving & Storage of Plano
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of U-Haul Moving & Storage of Plano
No comments other than the piece of equipment I rented was excellent and performed with no problems at all.
Penske is cheaper for overstate travel so if uhaul could lessen their prices, that would be great.
The whole issue started on this end. Because I have a Salome, AZ mailing address, the employee noted that the equipment would be returned to the Salome, AZ location, even after being told it would be returned to the Parker, AZ location...twice!
Can't think of a single thing. All was perfect!
I've rented from this place several times and at times the service was sub par. The past several times however have been a fantastic experience. Employee Perry is the employee in question. Fast and works extremely hard. This employee is asset to U Haul corporation. Thanks again!
Both associates (my appologies for not noting names) were excellent in knowledge and giving a good customer service experience!
You can start by not ripping off customers. I was charged extra due to an error in the system based on the rerouting involved on U-Haul's behalf. Ricardo (employee) was incredibly rude and patronizing during my time in the store. He had no interest in trying to resolve the matter at all. He was not professional or courteous. The mileage calculated for the trip was incorrect due to the pick-up and drop-off locations being changed at the last minute by U-Haul. Therefore, the mileage was over and never re-evaluated systematically or manually. It was a common sense problem that Ricardo refused to acknowledge and claimed I signed a contract that absolutely did not have my signature. The initials on the contract belonged to the original employee who gave me the keys. I will be contacting my bank as this was a fraudulent signature. I asked to speak to a manager and he simply gave me a business card. This is the second time I have had an awful experience (last year U-Haul could not track are belongings via pods and said they were lost, albeit the pods were in the shipping yard the entire time) due to the lack of expertise and incompetence that most U-Haul employees seem to possess. I am not impressed with this company whatsoever. They have the lowest rates for a reason and so that they can administer bogus charges afterwards. This will be the last time I will ever use U-Haul.
Thank you for a good experience
Customer service was excellent. I have rented several vans over the past year for short pickups and found them to be the best. Friendy and fast.
Best service I have every has for a rental truck!
I used this site in the past and they are always friendly and take care of my needs. I had reserved another truck at another location and they did not have my truck from a reservation 3 days earlier. I would highly recommend this site to anyone in the future.
The process to get the uhaul and return was super easy and I was pleased with how quick the team here worked.
Treat customers with respect. Provide all details about the rental in a friendly manner. Employees here need to attend a customer service seminar. Do not treat customers like they are bothering you because they are bringing you business.
Quick and efficient service
Clean vehicle in good order
The truck I picked up had two spares and the tire warning light was on. It probably should not have been rented out until these issues were resolved. The young man who helped me with my return was excellent... Thanks!
We have used this location numerous times and will continue to do so.
Service and vehicles are always top notch.
The equipment was clean, however the truck was old (over 100,000 miles) and the ignition lock (depress break pedal) got stuck a couple times. I got through it but another person not as familiar with this system might have placed a service call. Not a big issue for me, but more of an FYI for U Haul.
I have had a great customer experience every time I rent trailers or trucks at this location over the last 7yrs.
My Uhaul rental experience was awesome. I only had one problem with my rental and that was the Mirrors couldn't adjust to me driving..other than that everything was fine..Thanks Uhaul my move was very good Thanks Again .
Reservation was quick & easy. Good staff.
Paul Perry was very helpful in checking me out.
I will surely return to this location.
Great experience. I reserved & when i came in my truck was ready & clean.
Great service - speedy, helpful. Great job.
Large crack in the windshield of the cargo van we rented. Everyone was very nice. , check in and check out very efficient, just not incredibly impressed with cleanliness or condition of the van. It's for moving, so in the big picture not a huge deal - but FYI
I wish you had 2 or more sizes
The people were friendly beyond their job description!
clean vehicle and great staff
Friendly, fast, efficient service. :)
I was waited on by a young girl that was very experienced and knowledgeable.
I wish there was more then on size to pick from.
I was originally supposed to pick up my Uhaul from a location in Plano at Central and Midpark, but I received a call 5 minutes before my scheduled pick up time that my truck was not available. I was told that I would receive a $50 reservation guarantee from a gentleman at that location. 20 minutes later, I was told I had to go to a different location to pick up my truck. This set me behind by at least an hour. When I returned the truck the following day, the general manager at the other store had no knowledge of my $50 reservation guarantee. I need to be credited my $50.
Great experience. good value and good service
Ricardo was great. Ryan was great. Fast check out.
Michelle, our driver was excellent!!
All went great & without a Hitch!
Went well. Only needed for 4 hours.
Employees went above and beyond to fit my needs. They were flexible and very helpful!!!
Best Uhaul Store Ever!! Very accommodating ??.
The van was dusty and the back rubber bed was oily, but my experience was perfect! Love uhaul
Everything was great! Thanks
I have rented trailers from you in the past and including this time, you switched me to a location 15 miles away because you did not have the trailer at the first location i reserved. You have to realize this is a huge problem and inconvenience and does not solidify your name with me! I suggest you not allow others to extend their trailer or have more on hand!
My pick up location was changed and I never received notice, so we went to our originally scheduled location only to find out we had to drive across town to another location in rush hour traffic.
We filled up our truck to the amount indicated on our paoerwork but we charged for two gallons of gas. We called the desires hip and were sent to a answering service who said nothing could be done. It is just $8.00 but it was frustrating to me. I have rented a truck from thus location a dozen times in the last year and never had this problem. We returned the truck after hours.
Some explanation on how the ramp works would have been helpful. I had no idea until the end that you could pull it all the way out and make it level with the truck bed.
Kevin did a great job in helping me reserve the truck & the delivery was quick & professional . I will surely come back.
Good clean equipment, employees were friendly and knowledgeable.
Very professional, in and out no lost time. Thank everyone at the location.
This is the best U-Haul I've ever been to. I'll never use another location in the Dallas area again, even though there's another location right by my house.
Great job from the U-haul team. I will be coming back next week.
Our experience with your end of the trip was awesome and Michelle did exactly what she told us. Our beginning adventure wasn`t as pleasant.
maybe have a clear pathway to the desk instead of walking around boxes and stuff
The two young ladies working that day were informative and helpful, they made it a easy experience. She hooked me right up and i was on my way. Definitely knew what they were doing.
It was a busy Saturday morning and the staff were struggling with some slow computer issues, but they managed and took care of everyone wonderfully.
something was wrong with the truck
Very Pleased w the service of this facility. I originally reserved a 7' box truck that I picked up at the reserved time. I got to where I needed to load it and realized that the truck box height wasn't tall enough and so I returned truck about 30-45 minutes later and they credited me back full price. I then came back a couple hours later and rented a 12' trailer that served the purpose needed. Thanks,
Kevin Was very good & quick & getting me a 10 foot box van in less than 1/2 hour in a very short notice.
The cargo van I rented had a broken windshield that needed to be replaced. Other than that, the service and equipment was excellent.
The ubox delivery to our new house was great. The transporting the uboxes and keeping them at any of the uhaul storage places multistate was a nightmare.
I had a confirmation and early check in email printout the a couple of hrs later received a text with what I thought was incorrect pickup location, I called and was told they didn't have availability but would 5 hrs later then scheduled time or I could go to other location 8 miles in opposite direction I was going and would discount milage when I inquired about the $50 guarentee once I picked up truck at requested location was told I don't know I'm just trying to help u out here ...just trying to get me out of there is all...I feel like I shoukd b refunded something for the inconvenience..overlooking isn't my problem..I had written confirmation..I'd like someone to get back with me
Very easy to drop of equipment, fast and efficient.
No comment, everything was pretty good!
Still problems with service every time I go. They tried to overcharge us multiple times until we got the point of frustration. At that point there magical figured out the computer problem that they were having. I feel like if I hadn't said something I would have just been taken advantage of. Make you wonder if other people are just paying the penalty. Not good
Fast service and a wonderful person no thank you
Great experience. Kevin was really polite & helpful.
Truck could use larger better tires for a better ride
Everyone there was VERY,VERY NICE!!!!!
10 ********** STARS
Everything went smoothly from pickup and return of equipment.
Staff was knowledgeable, efficient and friendly!
Have rented here at least 4 times over the last several months while moving houses and kids to college. This last time they did not have exactly what I wanted, but I chose to go with a smaller truck and make two trips versus risk not working with this excellent staff.
My initial reservation was for the Carrollton location at 1682 S IH 35. My reservation time was 12:15pm, I received a call at 12:32pm from the location to verify I was still picking up the truck, I replied that I was on my way and would be there in ten minutes. Upon arrival around 12:40pm I waited in line behind two customers (one of which was renting a 20' truck) and when I reached the desk was told my truck "should be there any time" and there were no other trucks in the area. At 1:30pm I called your 800 number and an agent found a truck at your Plano Pkwy location. It is my firm belief that the Carrollton location rented my reserved truck to a walk-in customer and was then stalling until another vehicle was to arrive. That is deplorable customer service when people are trying to move on a schedule. The lack of care demonstrated by the employees there was also upsetting. Despite getting a call from their location (caller ID was their number) they acted like they didn't know what I was talking about. It may have been a miscommunication between employees but own it, don't play dumb. I respect your corporate people for making it right but that location could learn a thing or two about service.
The gentleman that received equipment was the best made return process real easy
Excellent cuatomer service,
This system doesnt work work well. There`s not enough space to log all of our complaints. Has nothing to do with the drivers. It`s in your system. All we get is grief. Our phone 8089873910
Pickup needs label on dashboard. If doors are locked, then tailgate is locked.
Include a case of cold beer at time of rental pick up.....
Easy to pick up. easy to drop off. affordable local use
Quick, easy and painless. Thanks Jim
The sun visor could not latch in place due to a missing part of the ceiling. This caused it to swing around during driving, occasionally impeding the view of the driver.
Deplorable phone customer service, but Michelle Mitchell, the UBox driver made up for it! She was on time, friendly, and helpful, and is an asset to the UBox part of your company.
I have rented numerous trucks from this location over the past 6 months. One time there was a huge hassle that was eventually worked out. This last truck that I rented was not as easy to drive as the others in that it took forever for the engine to shift gears. Also every time I have picked up a truck the mirrors need adjusting and this last trip (over 200 miles) I had to drive without the mirrors as they did not stay where I put them. I suggest that before you send someone out with a truck that you have someone adjust the mirrors for them.
Staff was great. She was very helpful.
The person at the counter was very unpleasant and out of all the trucks on the lot he gave me the oldest one, even when I asked for a different. The truck smelled VERY Very BAD from smoking, to a point that I couldn't close the windows and turn on the A/c , three days later no I still have horrible taste and feeling through my nose and throat
Christine was very helpful in helping us select our storage unit & moving van. Overall, great experience. Would use this location again.
Quick and convenient, the employees were friendly courteous and helpful. I will definitely use this facility again.
The only problem was that all of the wooden strips along the trailer's interior wall were not attached well or were broken in some spots.
The staff were great! Very professional
I got in, got my truck, got out and got the job done. That`s as good as it gets. Staff was fast, friendly and helpful.
Very helpful and knowledgable staff. Knew limits of my vehicle and provided helpful suggestions. Took prompt care of any issue. I understand why provided phone number does not directly connect with local pickup store, but would have been nice to have one that did.
Very impressed! Super smooth process, much appreciated
great folks and got my van within minutes of arriving
There was a shortage of truck size desired. Could not get one the right size within 50 miles!
Christina helped us with the storage rental the van rental. She was friendly knowledgeable. She was also very helpful.
The truck did 't drive right . It's want to pull to the right. Causing the truck to go up on the curb couldn't go the speed limit, cause of this didn't feel safe going the speed limit
U-Boxes were clean, on-time, inexpensive, staff the delivery person Michelle were friendly, professional and courteous. A very good overall experience for me -- Highly recommended!
Our experience was stellar from the start. We walked into the store to ask about renting a trailer to haul a vespa scooter. Amanda was very helpful about helping reserve the scooter and finding us the correct products for towing. When we arrived to hook up the trailer, we had no wait and the young man helping us was very patient to make sure we were confident in towing our scooter. We were also very satisfied with the low cost of rental! Drop off went just as smoothly. We are fans of the U-Haul location!
Online express check-in made pick-up easy. Service was great. Thank you!
Perhaps rent tarps for use during moves, in addition to other moving supplies.
The staff was friendly and efficient. They helped me put my car on the trailer and connected it to the truck after I had loaded the truck.
the staff was always very friendly, I needed a larger climate controlled facility.
Don't overcharge just to get it to another location. Your going to get your dolly back safe
Air-conditioning unit leaked water condensation pan overflowing and no one cared to fix the problem. A big puddle of water on the main floor access.
No issues. Everything went swimmingly. We will rent a U-Box from this location next summer.
The service team was friendly and welcoming. I appreciated the "Express check-in" on line. Overall very impressed with my experience and will strongly recommend to anyone who needs the services your company offers.
Very convenient and easy to use.
Equipment was clean however the roll up door was hard to operate. Pointed it out when I returned the trailer and the tech said he'd put some grease on it. Otherwise friendly staff and convenient location.
Tidiness. There were loose boxes laying in the hallway to the bathrooms that could easily cause a trip hazard. Floors weren't very clean.
Fast, easy and treated very professionally.
Employees were very professional, polite and helpful. Everything went will for us.
3 people behind the counter and only two customers in the store. Had to wait 3-5 mins to be waited on. Customers should be a priority!
Rented a covered trailer but it leaked ruined a mattress.
You didn't keep my reservation. People behind me got the same trailer I reserved but you said mine wasn't available.
I was told my Uhaul would be ready at 10-11 am. When I got there they didn't have me down until 2 pm so they gave me a 26' UHaul. I'd prefer to not drive such a big truck.
You charged me $6.38 for fuel. I put fuel in the truck and got the gage back to exactly where it was when I picked it up. The paper indicated that the gage was at 3/8th but in actuality it was at just over 1/4. I can provide a copy of the receipt if necessary and you can compare the odometer reading before an after along with the time stamp on my das receipt for $5.06 at the Chevron on Franklin and Coit. I also told the attendant about thi when I retuned the truck. I expect u-haul to credit my Visa card the $6.38. You need to value your customers more than that!
More training for staff. One staff member I was working with was clearly not up to par on how to process paperwork. Made for a long pick up period.
I was fine with the service once I was able to actually complete my reservation. Katherine gave me a really great deal because of an original mix up with one of the vans. I also had a super nice customer service rep "Mr Brewer" that took care of me and explained everything. I may not go back to this particular store because it was a little far away from me; but I definitely liked their service and people skills!! Thanks for all your help!! :)
Easy. Breezy. Beautiful. Cover Girl.
Excellent service from start to finish. I was about 20 minutes late returning the trailer and I wasn't charged any extra. I will definitely use this location again
service was great but i had a bad day so...
The only issue I had involved the confirmation phone call. I great appreciated the I needed to pick up the trailer at a different location. Somehow, the pick up time was moved from 9am to 9pm (9pm is after closing hours). Thus, I had to call and get that changed.
Everyone was professional and pleasant
Staff was friendly and accommodating, however, it was not cool that I had my reservation confirmed for Richardson but on the day of pick up was told to get it from Plano or be SOL. Overall, I like Uhaul.
Teach customer service and proper hook up of equipment to the employees
friendly and efficient staff, new equipment and easy in and out. can't ask for anything more.
your doing just right, were renting one again on 8-13
I always have a good experience with uhaul, but what made this one in particular over-the-top excellent was how helpful and kind the woman was who was helped us!!! She went out of her way to make our move that much easier!
good location and people wanting to help, more professional than all of the u-haul locations I visited in Corpus Christi.
tire blew out in the middle of nowhere due to the lack of a bushing on the valve stem
other tire on backwards
Very Large store,
Workers were very helpful.
Quick check in and out.
We rented a 26' truck to drive to California and the truck was not fit to drive within city limits much less 1300 miles to California. The power steering was not working and it was close to impossible to drive. It was loaded with furniture and would have been a nightmare to change it out during the trip.
The physical plant of the location is not at all convenient for trailering, insofar as customers' parked cars can make it nearly impossible to back up to your trailer. Nothing you can do about the layout of the site, though. Otherwise, a perfectly convenient experience.
Worst experience ever, Its like Uhaul decided when I had to move to my new house. They were not able to give me the truck that I reserved plus I had to hear their advices on when and how to book a truck.
Still waiting for their manager to call me, thats what they told would happen next.
Both Michelle from Blain,MN and Plano,TX was very friendly. The overall experience was outstanding.
Amazing, prompt, and courteous service on both ends of the move. In New Jersey and in Texas.
Double charged me rude customer service on the 800 box was supposed to be in our state on the 13th arrived at the UNIX location on the 18th
The crew did a great job. Very helpful and caring with loading.
I need someone to contact me regarding delivery charges that I was promised would not be charged.
The delivery people Michelle and Loretta were great. I need someone to contact me regarding delivery charges.
Michelle Mitchell was very helpful in getting the boxes that we needed delivered and picked up. She is an excellent representative for U-Haul.
Some of our boxes suffered water damage from the leaking roof of the unit.
Major fiasco on the delivery .
Promised dat 6/24 .
6/28 NO delivery scheduled ,
NO cooperation from SYRACUSE .
EXTREMELY DISSATISFIED .
No one takes responsibility .
My only problem wasn`t actually with U-box but the moving help I arranged via the site, they never came and I pre-paid for it.
UBOX is a hassle on the destination end, my UBOX went to a destination that is not equiped for UBOX service and was very far from my home.
UBOX system is flawed, I had to arrange alternate means to get my UBOX to my final destination. You need to have more options for delivery of UBOX to homes.
I didn`t ask for any service Please clarify the purpose of this email and what is the reservation number is for.
My special thanks to Cynthia Jamison and Michelle Mitchell for providing excellent customer service. Their managers must be proud to have such dedicated employees.
Our contact driver Michelle was very good. Displayed excellent customer service , friendly , helpful and courteous .
The assistant manager misplaced my box, he acted as though my things were of no importance. the staff made a remark about the misplacing of my box saying well that`s the Uhaul experience.
Excellent,easiest least costly way move. Michelle was great as dispatch driver.
Good Experience and will recommend it to others.
I recommend the Ubox option and your company without reservation. Thanks for everything.
storage 1401, I thought someone accidentally picked up my keys and the guy with dirty blonde hair was NO HELP AT ALL. The Spanish guy was really helpful. Moved out Friday May 13 around 3:30
It was clean, lighted and a/c . It was perfect, thanks!
Kevin and his staff Christina and Chase helped me are friendly, efficient, and a pleasure to do business with!
The convenience of the move was good. However, the customer service was absolutely terrible when it came to contacting Uhaul no one seem to know what was going on or able to help.
Michelle did a really good job, very responsive and professional. Need to make sure I get a credit for the additional charge to my credit card for 3 boxes that I ordered as I only needed 2.
Employees couldn`t get my unit cancelled. It took 4 phone calls and my account being charged after I was moved out to get it correct. Bad management of employees. They were all incompetent.
Good Service. No complain.
Great staff! had some issues with the access card initially but they handled it promply!
We never had any complaints! All employees were awesome and made each transaction enjoyable! If or when I need to store anything ever again...it`s U Haul all the way! Thanks for everything :-
I keep receiving notices of late payment even after I have discontinued your service and paid in full.
Staff is extremely friendly and knowledgeable. Makes the painful moving experience much less so.
our 35 foot trailer was hard to maneuver so had to move to another facility.
All the employees we dealt with were professional and great to work with.
Delivery and pick up lady was great
This was our second time to use the Ubox service. The driver was extremely helpful and friendly and worked with us when we needed to make a last minute change in the schedule.
Multiple auto-pay errors. Box usually not ready when I called 24hrs ahead for access/staff rude when I called 24hrs ahead. Items damaged from jostling of box contents.
Michelle is incredible, friendly, and patient. She made our experience stress-free. We loved her!
I have alredy recommended to a friend and they are using it.
very good experience overall from waco to plano, thank you for making it so easy
The online reservations were quick and easy. The UHaul delivery driver, Michelle, was amazing! Michelle was courtesy and very professional. Thank you!
Your friendly and informative staff members are the best, esp. thanks to Ricardo in Plano, TX.
It took me three visits and three requests to get my storage unit account closed. During that time, I received notifications of late payment when nothing was owed.
I should have gone with Kevin`s recommendation and gotten 6 boxes. Suggest you remind customers about outdoor furniture, ladders, wheelbarrow, and Christmas decorations. Excellent service. Thanks.
The local people were great. The delivery of the box from TX to CT was late and I had to track it down.
I think the hours on the weekend should be longer as people do a lot of moving during that time. Also, a ramp instead of only stairs would be helpful for us senior citizens who are moving furniture.
Ease of access, availability of the U-Haul customer reps to explain the process and also provide the access to my unit.
I`ve recommended this to family for their future consideration as well !
our experience was not so great. The movers spent 2 hours trying to pickup the u boxes, and uhaul had cancelled the reservation and wouldn`t allow them to pick them up that day.
The staff were friendly and very helpful in completing my transaction.
The staff was extremely friendly and efficient.
The staff at this U-Haul is extremely friendly and easy to work with.
As always, staff and facility is excellent.
Great customer care at this location!
This is the only Plano Texas UHAUL location our family will use b/c of their customer service, location and easy access.
Michelle Mitchell is a rock star!, she was friendly and helpful! I especially appreciate her patience as we got the last few items rearranged in the Uboxes.
Is as not aware that the boxes were not in an air condition building.
The office needs more staff. The staff needs to be trained and help the manager more.
Good customer service, short wait time.
There was this Josiah. He decided he didn`t like us and took every opportunity to torment us
There was this Josiah. He decided he didn`t like us and took every opportunity to torment us
The facility was clean and well lit. We rarely needed service, but when required the staff was very helpful.
We had units that were fabulous. Close to the exit and climate controlled. We never worried about the safety of our belongings. Best storage experience ever!!!
Great service. These people know how to work well under stress. Hats off to the manager,he works so hard and you can tell that his number one priority is customer satisfaction.
I had to redo my pick up about 3 time. I haul was very very helpful. Yes I would recommend them.
My ubox was wet inside on the floor. I reported this condition.
The owner/operator was accommodating and very helpful. A pleasant experience, whereas the corporate office was a nightmare.
Good people who helped me all the way. Nice and friendly
Setup great, the delivery was bad... We`ll see if they send me a survey
Outstanding customer service and understanding of customer needs.
The floor of my container was wet. Reported to the Carrollton, office where I contracted the container. It was too late to change it out as the movers were already loading.
Michelle is fantastic! Very friendly and helpful. She went out of her way to help me quickly and efficientLyd!
Nice facility, helpful people, always clean
Michelle your driver was amazing.The boxes did not hold as much as expected.I think the price is high. But Michelle made it worth while.You are only as good as your people and your product! Good job.
Michelle was amazing. She kept in contact with me from the beginning thru pickup. She was friendly and helpful and made this process easy.
Excellent service by Uhaul.
It was my understanding that I should provide my own padlock. But when the U-Box arrived, it had no hasp and was sealed only by screws.
I had a storage unit there and the experience was fine.
Terrible customer service. Never respond to emails or website messages. Rude in person. Never doing business with any U-Haul again.
Terrible customer service. Never respond to emails or website messages. Rude in person. Never doing business with any U-Haul again.
Would be perfect if you good access light in individual units
Outstanding. Friendly, efficient, knowledgeable.
A month free storage with a one-way rental was perfect for our needs. Moving from storage was made easy with U-Haul.
There was a leak in my unit. They didn`t seem to care. Also, no prorating your rent. I had half a month`s rent left! Unfair.
This facility is excellent in every way. Nice job, U-Haul!
The sales people were very helpful in getting our unit set up and returning our trailer.
Josiah, was very helpful for all my storage needs. I really appreciate the friendly and helpful staff.
The staff was very friendly and gave great advice. We really appreciated all of the detailed information they provided.
I had great customer service from the counter person to Josiah! Took the time to show me different options and just overhaul friendly atmosphere and people.
The level if service was good and the facility was clean and well maintained.
Very happy to have items stored at this location.
The facility and the staff were great.
The lighting in the back of the facility could be better. Very friendly and helpful staff.
Staff was GREAT! Open and friendly and very helpful.
Staff was helpful and friendly.Parking areas were trash free and easy to get around all vehicles.
Staff was extremely helpful and friendly.
Needed a place to store our goods while we were moving. Worked just right. Great management and staff helpful when needed
My U boxes were delivered to their final destination well before the scheduled time. Thank you U Haul in Plano for taking such care to make them arrive before time and safely.
I had an unsatisfactory experience with the first unit we rented. Please contact me at email@example.com for details. The character limit on this form won`t allow me to explain here.
Christina was very pleasant.
I was given an upstairs unit when I stated NO UPSTAIRS when I reserved the unit 2 weeks ago. I felt I should have been accommodated in some fashion. Maybe for last question.
Office staff friendly and helpfull
Staff was wonderful...to me, other customers, and their interactions w/ each other.
the customer service was one of the worst I have ever experienced. My u box was moved without my knowledge and when coming to get my things I was told the box was empty and no record could be found.
Josiah Choiniere went above beyond to help with my situation.I have 2 moves back to back the scenario he offered me helped me tremendously took a lot of the stress off of me.
I am satisfied with the service.
I`ve sent an email to public relations concerning our wonderful experience with Josiah Choiniere and his U-Haul store. We were very pleased.
Delivery and pick up of the pods was a good experience. Dealing with the customer service people at storage facility was a nightmare.
so far the plano location has been fine. however, I am NOT satisfied with my Uhaul experience overall.
Pest and and rodents were inside my container and destroyed most if my assets from eating and scratching to urinating and pooping on and in everything.
Josiah was extremely courteous and very helpful!
So far, we have had a very good experience. Josiah has been a great help in getting our move completed.
Moved from Montana to Texas with U-Box. Very affordable and staff on both ends extremely courteous. Highly recommend U-Haul and U-Box!
Josiah sp? was a great help with the rental and figuring out all of the logistics on renting the trailer with the U-Box didn`t see this specified
It was a very good experience.
I was impressed with how friendly and helpful all the employees were.
Delivery several hours late, causing me to pay movers for their wasted time. Brought the wrong trailer so they couldn`t drop pods on driveway. Late picking up. Don`t return phone calls.
My whole experience with U-Haul from start to end has been flawless! Everyone has been helpful and well-informed. chose U-Haul over PODS!
Well, expected the box to be bigger as shown on the internet. Was only able to fill 1/4 of the things that I had from a one bedroom apt. Not amused at all.
Very nice location, clean and organized and staff was very knowledgeable, courteous and friendly.
Wonderful, friendly service.
delivery of u-box, pickup at first location was on time and effortless, same on the destination.
Very friendly staff, willing to help and make good suggestions. Very clean and organized.
I will recommend to friends without reservation. If I need to temprarily store furniture again, I will definitely use U-Haul again.
I called 3 weeks in advance to have my UBox ready for pick up. The movers show up and the box was not ready to go and they said it would take 2 hours! I will not use the UBox service again.
Stores are impossible to get ahold of and frequently understaffed such that taking care of your move is unnecessarily difficult.
The 2 U-boxes were clean, however, the one was damaged on the one side - two obvious indents. It looked like someone missed with a forklift.
Exceptional service - would no doubt use U-Hal storage again if a need arose
The facility has kind staffs. But, some staff is not friendly.
I found roaches in dead in my unit. I take them out of my unit to the front of my unit.
They are sill there.
Three phone calls to set up. Jessice the delivery girl was amazing and efficient. 4 calls to get someone to re-deliver. I have been billed multiple times for rental fees.I would never recommend you.
Not only was Jessica on time, but called to say she could arrive earlier! If I or anyone I know ever needs to stage a cross country move, U-Box is it!
Between the ordeal of getting one scheduled in Cincinnati and the current rent charges for the month after I moved out that I can`t get removed I`m done with uhaul
The management is atrocious. I have been blocked from getting in and out by returned trucks and no assistance could be found anywhere
There is no way I could recommend this location to anyone!
Excellent customer service! Great location, units work well for my requirements.
Excellent customer service
It would have been better if it didn`t take so long at the counter. I digitally signed a contract before I ever read it without knowing that`s what I was doing.
boxes were delivered on a trailer tough to load. Spent 2-3 hours on the phone to have the boxes removed. The store folks did not appear knowledgeable. It took 10 days to remove the boxes.
I was unhappy with the New York end of the process, but Bell in Plano made up for the problem. I would actually like to discuss this with a rep.
Very friendly delivery driver. Knowlegable and courteous.
Rented a UBox for temp storage at UHaul Lewisville for $65. LV flipped my business to Plano. My final bill from Plano was $350! I was never quoted a delivery fee. I will never do business here again
Great customer service from the Plano office. It would be less confusing if there were one company rep to talk to during the entire moving process, though.
False information, scheduled ubox pickup unsuccessful, no status updates, multiple calls dropped, management unresponsive, unprofessional and disappointing.
Jessica was very pleasant and responed quickly to my needs.
Poor staff support poorly managed store. No return calls or confirmation of drop off call. Attitude once boxes dropped off. Never again. Your staff has NO clue what was going on or how to find out.
Box arrived from Plano-Portland on time. Can`t be picked up for 2 weeks and was advised no additional chg. Thank you U-Haul
Overall a great place, was more expensive than other storage facilities.
Everyone was very helpful accommodating! I would recommend them to anyone needing to have their items moved in a reliable manner!
Our experience with this uhaul facility has been nothing but great. The people and facility are wonderful and very helpful during our move process to the Dallas area. I would recommend to anyone.
Rude and uncommunicative ubox representative.
To clarify - answers are related to Bell Jessica who dropped off/picked up, my UBoxes. They went above and beyond to assist me. The call center, on the other hand, gets a VERY POOR rating!!!!!
In moving into our storage unit we found that a second unit was needed. The staff worked wonders in getting us access to that second unit. This was a great experience with this facility.
WORST moving experience. Filed four objection forms have yet to hear back from anyone at UHaul. Communication is extremely poor, staff is unresponsive and uncaring. Will not be a returning customer.
Extremely poor customer service. I was told I would receive a phone call to go over my charges. I check my credit card bill, and I have already been charged - no phone call, no emailed receipt.
Technical issues when setting up the account by phone. I ended up going into the office to make it happen...
Prompt pickup and delivery!
Miss Bell was great. Thank you
The telephone CSR was very knowledgeable helpful and the driver went out of her way for a same day delivery. Great job! The delivery fees are high, though.
deyanira bell is truly a credit to your company. She is prompt, efficient, and professional, all the traits you want in an employee. My hats off to UHAUL for her employment. Eric Johnson
Great service, staff is very helpful and understanding. Made my first time renting a storage unit and truck very easy!
Excellent customer service thus far.
Per above, equipment was good and staff was nice. However, we were quoted $599 for delivery and storage and charged $860. Not impressive,we will get EVERYTHING in writing in the future.
Jessica Guzman was beyond amazing and super friendly!
They would lock my storage even when I had paid my storage. One time I had paid my storage late by three days and I sent my daughter up there three weeks later and I still had locks on my units.
christina was very nice and helpful
Your upper echelon management service was lousy
Thanks for ALL your help.
Ms. Bell did a great job and was very timely. I have recommended the Uboxes to my family and friends.
Box was delivered when promised and picked up the same day I called.
Critina as your sales person is an asset to your business.
She was very helpful and patient through the whole process.
Everything went as expected
I received the email that my box had arrived and called the dispatch center to schedule delivery, they did not relay that to the center. I had to follow up.
There were not enough people to take care of customers.Never heard back from manager about a pro-rated month.I know this is not required,I have had another U-Haul offer it easily and that was nice
Getting in/out of storage area is a nightmare. Return vehicles should be routed a different way so it never blocks access gate. Would never recommend this facility because of the inconvenience.
Everyone was friendly and efficient.
very satisfied. our goods were stored for 6 months in a non climate control facility and we received our goods in dry non mildewed condition. u-boxes are perfect for storing and future moving.
The way uhaul charge you is confusing, the lady that delivered 3 boxes @ home charged me twice the insurance, the rest of the experience gooo
I will be forever grateful to your team there your manager is a wonderful kind person . I hope you appreciate him as much as we do.
The attention I received from the manager, Mr. Josiah was courteous and precise. All my questions were answered promptly. I am very well impressed. GREAT CUSTOMER SERVICE!! Thanks.
Friendly staff, very prompt service
The staff was very friendly and was able to answer all my questions and gave me great suggests to help with my move.
With the weight limit makes it challenging. I am a musician and with a dozen guitars, and various boxes of goods, I quickly filled the box and still had 30% left. this was the aluminum metal new box.
hope the delivery is a smooth as the load.
The u-haul service was good, but the movers in Texas were bad. First of all, they just left in the middle of the job because and came back around 6:00pm.
Boxes were delivered right when I needed them and picked up promptly!. Great service with the ability to pick up multiple boxes at once! Thanks Again for making this part of my move simple!!!
Final delivery was several days after the estimated date. I suspect it had arrived at their site and I simply wasn`t notified until I called and asked about it. Site staff were very helpful, though.
The whole process was seamless. I would recommend this to anyone that needs a flexible way of moving
DOOR THAT ALLOWED ACCESS TO THE BUILDING IS VERY NEARLY COMING OFF AND THE DOOR STICKS. SHOULDN`T HAVE TO CALL SOMEONE TO PUT UP THE BIG DOOR TO MOVE THINGS IN AND OUT.
The box delivery was fine. Shipping has been a nightmare. We are in an empty house and no one can tell me when it`s arriving. I find that ridiculous. I have called, emailed etc. Very unacceptable
The u-box system worked just the way I expected. Driver was courteous, professioanl and very helpful in answering any questions I had! Thanks Bell!
I would go there often they already knew me by name.
Service OK - experience good.
Deyanira Bell was absolutely fabulous to work with!
The GM there that rented me my RV space to me did an excellent checking me in. In he let me park and by the time I was done all I had to do was sign. Very efficient.
No air flow in the summer. Trucks in the way to get into the gate. Some of the staff not so friendly.
D was very helpful with our moving needs. We ended up needing more boxes and she was very accomodating to get them to us. Great employee! Thank you!
I did have problems with confusion about my bill. I had 2 different shipments of boxes.
It Was not deleavered on time had to pay crew to sit around and wait Boxes to small needed 2 more and waited 4 more hours to recieve them
Great facilily, very professional management and nice attitude. Strongly recommended.
I called to cancel my storage unit. The original rep wasnot knowledgeable in closing my acckunt. He assured me he`d call me back after speaking with hus manager but never did.
Deyanira did a great job of contacting me and and delivering the box even after it started to pour down rain! Thanks for the great customer service!
The entire staff were always so friendly and helpful. We`d definitely refer our family and friends and we`ll be back if the need arises.
Wish I could have had a one way open trailer as I had to drive back to Plano to return it from Tulsa, Ok.
Manager Josiah was competent and willing to listen. His staff also pleasant. Busy location, but good inventory of all products.
Bell was excellent. She delivered my 3 U-Boxes when I arrived with my loaded truck and my movers were able to unload all 3 at the same time. Excellent Service!
The staff was very helpful.
We had four boxes. Lock on one box was broken off/missing causing concern until we arrived/inspected. Too many transfers before boxes went cross-coutry.
Inconvient 5x5x6 storages. There should be some outside drive ups or allow 24 hours access to them like the othere. Moved belongings to a storges with convient hours and drive up 5x5x8.
So far a very positive experience. A Uhaul staff from Plano came over to the UHaul on the Tollway to help with my reservation. It was much appreciated and very helpful.
Overall its been excellent service from the staff so far.
Josiah is awesome. Thanks so much!!
we love this location thanks for the help.
Since I had to erase my review due to the 200 character limit - I`m now thoroughly frustrated. Decent review turned bad.
The staff was excellent.The box lock was not proper
I had a great return and rental!
The lights were out in front of my storage unit but otherwise all was well.
There was a mgr change during my patronage of this facility BOTH mgrs were exceptionally proficient at cust. service skills. I enjoyed their assistance and attention to details.
We`ve had our storage unit for 5+ years and the staff and facility were always great!!
excellent experience overall, and excellent service. Thanks
Staff was aalways willing to be helpful in whatever I needed.
Josiah, The gate stayed open for too long and in my opinion is a sercurity issue.
Josiah and his team were most helpful. I really appreciate it!
The whole process is easy and smooth!
The process was easy and the staff was great!
The manager and staff were very helpful.
I was not told the Uboxes would not be delivered directly to my new residence and had to have them unloaded and shipped by another mover.
Good deal to get a month free.
I was very pleased with the service
Thanks for the excellent help. Good communication and on time!
Long wait. The door would not stay open. They didnt fix. I had proped the door open, it was 111 degrees. Same problem when we moved out. They had to bring a ladder to hold the door open.
Location was Clean and Staff was great to work with. I will be back soon for a truck rental.
GREAT CUSTOMERSERVICE AT THIS LOCATION.
it was hard to get a hold of people and nobody knew what they were doing
The location clean and help me with my storage.
The location saved me money by using a U-box.
misleading.quoted 10 bus delivery days from origin after pick up but took 3 wks, no contacted on the delay call 800 myself. furniture has hard to clean adhesive fr stored longer than planned
Very nice experience working with the staff at the facility
There were only two guys working the counter and they were slow. Two customers walked out while I was waiting and the AC was broken making everyone in the building hot and mad and the circumstances.
We loved parking our RV at this location and were very disappointed that we had to move it at the request of UHaul after being there for 2.5 years. Matt was great to work with.
extremely helpful staff...Matthew was the best....very professional!
?`s answered clearly. Provided info about storage materials helped w calcs of sq. ft of rms vs truck to determine proper size space needed. Escorted to inspect diff rms w/patience,facility explained.
The customer service I recieved was outstanding.
Excellent customer service and very clean facility.
with the recent water damage to our unit Linda and Marie were very helpful
You have stolen 2 months payment for a space not used I and my roommate have tried to get you to refund our money which you said you would do. YOU LIED
Great team, really responsive and helpful.