Customer Reviews for U-Haul Moving & Storage of Plano
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of U-Haul Moving & Storage of Plano
The attendant that hooked up the trailer did not really tighten it well. The trailer made a lot of noise while driving.
Great experience. Truck was good. Staff is good.
I saved over $3000 by doing the move myself versus professional movers. The truck was clean and met all my needs. Driving the 20' truck was easier than I expected. I will definitely use U-Haul for any future moves.
The pickup process was more streamlined than last time, but still took longer than necessary, too much of the same information had to be entered multiple times. I used the Express Check-in (I think it was called?). The top line asked "were are you moving to?" Well I was not moving, just renting a trailer. But even though I filled in my address for the rental, and again for the credit card, I still could not rent the trailer without telling the person at U-haul my address one more time in the "were are you moving" field. Dumb! I should never have to fill it in more than once!
And there should be a separate check-in line for people using "Express". All you should have had to do was verify my DL and out I go. Then when no one is waiting in Express line, service others. That way more people will use express, you save, we save, it's a Win! Win!
Double charged me rude customer service on the 800 box was supposed to be in our state on the 13th arrived at the UNIX location on the 18th
Our on line experience was a disaster! Our original on line reservation was rented away hours before our pick up time. We were sent to a more distant location with a smaller truck. The new location and truck proved to be exceptional. No more on line rentals with u haul for us!
very friendly staff and the service was super quick.
The crew did a great job. Very helpful and caring with loading.
My account has received an unauthorized charge by U-Haul for which the management of the rental site has no record. I have instructed my bank to reject the charge and I will not use U-Haul again.
Awesome customer service, very friendly and efficient. Especially Ricardo he was great and Stavi helped out a lot. Everyone should get a raise! The facility was very clean.
I need someone to contact me regarding delivery charges that I was promised would not be charged.
The delivery people Michelle and Loretta were great. I need someone to contact me regarding delivery charges.
Michelle Mitchell was very helpful in getting the boxes that we needed delivered and picked up. She is an excellent representative for U-Haul.
So my only complaint was you couldn't find the trailor i dropped off? ?? We left it night before in same place we picked ut up and someone came out and helped us put stand under it. How could this be. I doubt someone took it!????
Some of our boxes suffered water damage from the leaking roof of the unit.
Had a trailer hitch installed with appointment and took hours longer since the vehicle before mine had issues.
The initial trailer had a missing tie of rail. Check to make sure the tie off rails are functional and intact.
Great experience . I would definately rent again from there.
Mandy and the rest of the folks did an excellent job!!! I would return back if need another uhaul again !!! I would hire them all to help me move !!!
This is the closest location to our apartment. However, I always felt like we were overcharged for fuel. We drove 1 GMC pickup truck for 7 miles and were charged for 2 gallons. This was after I had asked and was told it gives 19 miles a gallon.
Similar situation when we had taken the larger truck. I refueled it quite a bit and was still told we were short a few gallons. I would expect us to be short by like one-tenth of a gallon but multiple gallons was HILARIOUS.
I would not recommend the location at 3401 Alma in Plano, TX. I went there beforehand so they could inspect my hitch system as you recommended I do. They said they don't rent trailers at that location so they couldn't inspect my hitch. I walked outside and there was a UHaul trailer in the parking lot with a "Rent Me" sign on it. I'll be sure to tell my friends and family of this experience.
Major fiasco on the delivery .
Promised dat 6/24 .
6/28 NO delivery scheduled ,
NO cooperation from SYRACUSE .
EXTREMELY DISSATISFIED .
No one takes responsibility .
Smooth transaction and very nice staff.
Thank you for being so kind.
Keep doing what you are doing
Booked online. No truck available upon picking up. Needs to be improved.
I have used this location several times in the last couple of years. I can definitely see a difference in the customer service at the counter from last year to this year. I dealt with Chris at first he was courteous and very knowledgeable and answered all my questions in a professional manner when I reserved the equipment needed for my move. When I picked up the trailer and equipment I dealt with Ricardo he did a outstanding job getting me hooked up and on my way. Great job guys keep up the good work. Oh yea when I came in with a flat on the trailer Ricardo took care of me and had me on the road again in less than 20 minutes !!!!
My only problem wasn`t actually with U-box but the moving help I arranged via the site, they never came and I pre-paid for it.
Good service, friendly, knowledgeable of the business process. Very helpful.
can't think of any negative comments
Great job by entire staff.
Kevin did a great job in getting the truck ready in 1 hour. Everything went smoothly.
Keep up the good job.
When someone has a oneway, make sure they are taken care of at the other end. I got to Oregon /Washington and there was no storage reservation for me. Very disappointed, I had to find a location on my own. Took 2 hours to get a location that would work. Not happy with the plano location.
Ready when promised, and everything worked. A great rental.
Informed the employee about my terrible experience and was given a refund for the oil i had to purchase and the freon, that's it!!!
Nothing; all of the employees were very professionsal, courteous, and went above and beyond in customer service. A rarity these days!
Gave me a truck at 3/4 full and made me fill it up to full or they were going to charge me even when i told them when i got it that it was not full when i got it
Have the return are air conditioned ; ) !!
Great team, well organized, truck and trailer looked good, very easy during the pick up and drop off.
We didn't find anything that could be improved.
Running lights not operating. When I got to my storage place the trailer door was open and it took me awhile to figure how to shut it because the trailer latch would not clear,
Nothing! Quick easy service. Thank you.
So nice! All the employees at this store are professional and helpful. Much better than my last uhaul experience.
I called Kevin in the morning without notice & told him I need a 26 foot truck ASAP. He got the truck ready for me in 1/2 hour only & I went and got it & everything went well. Service is excellent. Keep up the good work.
I had rented a motorcycle trailer originally from the West Plano Parkway location, and called to transfer it to the location in Allen, and they told me there was one there and when I went to Allen to pick it up they advised me that they did not have it and they did not know why the U-Haul representative transferred it there. So, I drove back out to the West Plano Parkway location to pick up the motorcycle trailer from where I originally tried to transfer it from. Overall, the trailer was great it is just that the people who handle U-Haul on the telephone do not communicate well with the clerks in the store.
I first went to the Alma location in Plano, TX. What was needed was not available at that location but the lady that helped me gave exceptional help to locate what was needed and on time.
Chase was very professional, efficient, knowledgeable and friendly. Thank you for your assistance!
I rent truck for few hours, took about three(3) hours but was full charged for $29.99. Is it right charge for few hours?
Continue what you're doing!
Friendly and very helpful.
UBOX is a hassle on the destination end, my UBOX went to a destination that is not equiped for UBOX service and was very far from my home.
UBOX system is flawed, I had to arrange alternate means to get my UBOX to my final destination. You need to have more options for delivery of UBOX to homes.
I didn`t ask for any service Please clarify the purpose of this email and what is the reservation number is for.
My special thanks to Cynthia Jamison and Michelle Mitchell for providing excellent customer service. Their managers must be proud to have such dedicated employees.
I think your showroom set-up could improve. It seems a bit random. That is a minor issue. The people are very customer focused. I had a great experience!
Our contact driver Michelle was very good. Displayed excellent customer service , friendly , helpful and courteous .
Been using this location for many years. Sometimes the service is a little slow but always friendly and very helpful.
Nothing, everything went smoothly.
Need music while waiting...soothing!
The vehicle had a problem with the brakes. A definite safety issue.
I had a problem with the trail and I have to come back, nobody remove the miles that I made for my problem and in the end I have to pay extra mails
The assistant manager misplaced my box, he acted as though my things were of no importance. the staff made a remark about the misplacing of my box saying well that`s the Uhaul experience.
Excellent; easy, professional and straight-forward. I would recommend to anyone!
Kevin the GM was very helpful. Really appreciate how friendly he and his staff was. Very helpful to me in a difficult move. Thank you.
Excellent,easiest least costly way move. Michelle was great as dispatch driver.
My truck did not have a full tank of gasoline. I think this is getting away from customer service. It's difficult to try and guess how much fuel you should put in so that you end up with the same level as when you picked up the truck. In my case, I left more file then I should have. Am I reimbursed for that?? No, the customer is not. You should have all your trucks start with a full tank of gas.
Great experience. I will definitely use you guys again for any move.
Great service, great price!
Poor customer service when returning my rental..
This is by far the best Uhaul location I have ever used. Their trucks are clean and well maintained and the staff is extremely friendly, helpful and understand true customer service. Both at pickup and dropoff. You should model all of your Uhaul locations after this one. Job WELL DONE!
All employees very polite and helpful! An unexpected wonderful experience! Thank you!
For a first time renter, a walk-through of the truck and its' mechanics would be helpful.
Everything went smoothly. Advanced Movers picked up and returned the truck for me, which was a big help. I highly recommend U-Haul and Advanced Movers.
I was very satisfied with my rental today. Kevin was very professional & gave me a great rental rate & the truck was in great shape & clean. I will definitely rent from this location again.
Great service at this facility in Plano. Kevin did a great job in the rental process.
Good Experience and will recommend it to others.
Great service. Keep doing same.
Everything was fine rep was courteous, friendly and made me feel glad I chose this location. This was my second time using uhaul and this was so much better. I felt more comfortable with this experience.
nothing it was a good experince
Very quick and pleasant experience
I recommend the Ubox option and your company without reservation. Thanks for everything.
Another great experience with U-Haul equipment was exceptional
Civil, professional and fast customer service.
storage 1401, I thought someone accidentally picked up my keys and the guy with dirty blonde hair was NO HELP AT ALL. The Spanish guy was really helpful. Moved out Friday May 13 around 3:30
It was clean, lighted and a/c . It was perfect, thanks!
Kind, courteous, friendly customer service agent who was well informed and knowledgeable about her products. Not pushy, but let us know of all our options right down to the last furniture pad. We had a reservation that made check and rental a breeze. I have used this location several time now and will rent from here again when needed.
there was a location closer to our house- why did it not show up (on the tollway??)
Don't like being told a two day rental is all I'm being charged then receicve a bill for three days
Lost my weekly business for good
More info about towing equipment
Staff was friendly and fast. Staff answered all my questions and provided helpful hints on my move.
I just would like to commend Chris for the great job he did getting my wiring harness correct. He was quick, very knowledgeable and friendly. It was a pleasure to rent from you to get my harness fixed!!!
Thank you CHRIS!!
Equipment was dirty and had some rat poison loose. The mechanical conditions were not good, made a big noise!
Kevin and his staff Christina and Chase helped me are friendly, efficient, and a pleasure to do business with!
The convenience of the move was good. However, the customer service was absolutely terrible when it came to contacting Uhaul no one seem to know what was going on or able to help.
The only input I can offer is that the windshield wipers need to be tested prior to rental. The uhaul truck I received had terrible windshield wipers that only smeared the windshield, decreasing visibility and forcing me to pull over and wait when the rain started.
Very helpful and knowledgeable.
Michelle did a really good job, very responsive and professional. Need to make sure I get a credit for the additional charge to my credit card for 3 boxes that I ordered as I only needed 2.
Employees couldn`t get my unit cancelled. It took 4 phone calls and my account being charged after I was moved out to get it correct. Bad management of employees. They were all incompetent.
Good Service. No complain.
Great staff! had some issues with the access card initially but they handled it promply!
Very happy with my experience
The uhaul location off us 75 and parker messed up a confirmation for a 15 foot truck and sent me to the 14th street location. When I went to that location they had no trucks for rent and then was then sent to a third location that didnt have the 15 foot that I required. So I was forced to rent a 10 foot that was completely inadequate for what I needed. Overall I'm very disappointed with your reservation system and I would be very hesitant to recommend you guys.
Just keep up the good work.
Very quick service. Efficient and professional.
We never had any complaints! All employees were awesome and made each transaction enjoyable! If or when I need to store anything ever again...it`s U Haul all the way! Thanks for everything :-
Excellant service as always. Thx
Driver delivery was spot on . Great job
$25 cleaning charge that i was not informed off. This should of been informed at pick up not email to you
Nothing everything was fine with my drop off....
Perfectly smooth rental, friendly staff and happy with equipment rented
Second time I've rented a truck from this location and both times they were ready, friendly, quick and helpful. Having rented from U-Haul dozens of tiimes, it's the cleanest, most professional U-Haul location I've ever seen. They know what their customers need and expect and they get it.
The only thing that dissappointed me...... I wasn't sure whether or not I would need pads or not so I took one six pack. I did not need them and returned them unopened and could not obtain a refund. Only $5:00 but still.....,.,
Kevin and Christopher went above and beyond. Great service!
Check in counter person was giving conflicting information. Did walked out to check the vehicle or explain how to use. Not pleasant.
Return went well, but I was charged a fuel fee which I was not even mentioned about, it simply appeared on the bill...
With all the options, I feel poorly about my recent U-Haul experience.
It was a Great experience. The staff was great . Josh Wilson checked me in & he had the truck ready & clean & he was courteous & professional.
I returned the truck the same day & everything went well.
When I brought back the truck I was greeted by Ashley Perry & she did a great job in checking me out & printing out a final receipt & she was courteous & professional & she showed me around the facility & explained to me what other services they offer.
Everything went smoothly & promptly.
Big thanks for the U-Haul team On Plano Pkwy ( 4101 W Plano Pkwy, Plano).
Quick and easy. My reservation was on file and I was out the door in less than 10 minutes. Drop-off took lest than 5 minutes. Friendly service.
The truck was a little dirty on the inside. Maybe just to wipe it down with a disinfectant cloth.
Guys in plano helped find blown fuse and checked everything to make sure all was good for my trip back to houston thanks for the help
Visited location 4 separate times (purchasing boxes, renting / picking up equipment, etc.). I always had to wait a protracted period of time for service, despite 2+ employees working the counter. Just seems like they are always moving at a crawl with no sense of urgency or attention to customers' time.
I tried to call the actual location I was renting from and with each attempt I would reach a call center and never was able to get a question answered concerning. My drop off.
I returned it at 7:15 pm. The same evening I rented it. So I had it for 2 hours or so.
Didn't know where to put the tow dolly so I left it where I picked it up.
The time on the return receipt shows I had it for 24 hrs plus a few min.
Which makes me think they didn't know it was returned the night before?
Nice folks... Brand new pick-up truck. Everything was great.
When checking in, the person never said please or thank you to me. When picking up the trailer, no one ever said thank you. and when returning the trailer no one ever said thank you. sad - just sad.
I keep receiving notices of late payment even after I have discontinued your service and paid in full.
An employee was smoking just outside the door on more than one occasion.
I believe there are city ordinances that require 25' or more from a public entrance. Furthermore, They started checking me out - I thought we were finished so I went Outside to wait by the
truck --- after waiting quite a while I went back inside where I found him waiting on someone else. Only after he waited on them and and brought their rental truck around - he disappeared.
Then I had to wait on another guy to finish with his customer - who had come in after me.
Only then did they hook up my car dolley and load my car.
I'd also like to point out that when I arrived in OKC one if the straps holding my front tire was completely loose.
When I first picked up the truck - the mgr checked me out and he was great.
When I went back for car dolley - horrible experience.
Don't want to use this location again.
Staff is extremely friendly and knowledgeable. Makes the painful moving experience much less so.
our 35 foot trailer was hard to maneuver so had to move to another facility.
All the employees we dealt with were professional and great to work with.
Delivery and pick up lady was great
This was our second time to use the Ubox service. The driver was extremely helpful and friendly and worked with us when we needed to make a last minute change in the schedule.
Multiple auto-pay errors. Box usually not ready when I called 24hrs ahead for access/staff rude when I called 24hrs ahead. Items damaged from jostling of box contents.
Michelle is incredible, friendly, and patient. She made our experience stress-free. We loved her!
I have alredy recommended to a friend and they are using it.
very good experience overall from waco to plano, thank you for making it so easy
The online reservations were quick and easy. The UHaul delivery driver, Michelle, was amazing! Michelle was courtesy and very professional. Thank you!
Your friendly and informative staff members are the best, esp. thanks to Ricardo in Plano, TX.
It took me three visits and three requests to get my storage unit account closed. During that time, I received notifications of late payment when nothing was owed.
I should have gone with Kevin`s recommendation and gotten 6 boxes. Suggest you remind customers about outdoor furniture, ladders, wheelbarrow, and Christmas decorations. Excellent service. Thanks.
The local people were great. The delivery of the box from TX to CT was late and I had to track it down.
I think the hours on the weekend should be longer as people do a lot of moving during that time. Also, a ramp instead of only stairs would be helpful for us senior citizens who are moving furniture.
Ease of access, availability of the U-Haul customer reps to explain the process and also provide the access to my unit.
I`ve recommended this to family for their future consideration as well !
our experience was not so great. The movers spent 2 hours trying to pickup the u boxes, and uhaul had cancelled the reservation and wouldn`t allow them to pick them up that day.
The staff were friendly and very helpful in completing my transaction.
The staff was extremely friendly and efficient.
The staff at this U-Haul is extremely friendly and easy to work with.
As always, staff and facility is excellent.
Great customer care at this location!
This is the only Plano Texas UHAUL location our family will use b/c of their customer service, location and easy access.
Michelle Mitchell is a rock star!, she was friendly and helpful! I especially appreciate her patience as we got the last few items rearranged in the Uboxes.
Is as not aware that the boxes were not in an air condition building.
The office needs more staff. The staff needs to be trained and help the manager more.
Good customer service, short wait time.
There was this Josiah. He decided he didn`t like us and took every opportunity to torment us
There was this Josiah. He decided he didn`t like us and took every opportunity to torment us
The facility was clean and well lit. We rarely needed service, but when required the staff was very helpful.
We had units that were fabulous. Close to the exit and climate controlled. We never worried about the safety of our belongings. Best storage experience ever!!!
Great service. These people know how to work well under stress. Hats off to the manager,he works so hard and you can tell that his number one priority is customer satisfaction.
I had to redo my pick up about 3 time. I haul was very very helpful. Yes I would recommend them.
My ubox was wet inside on the floor. I reported this condition.
The owner/operator was accommodating and very helpful. A pleasant experience, whereas the corporate office was a nightmare.
Good people who helped me all the way. Nice and friendly
Setup great, the delivery was bad... We`ll see if they send me a survey
Outstanding customer service and understanding of customer needs.
The floor of my container was wet. Reported to the Carrollton, office where I contracted the container. It was too late to change it out as the movers were already loading.
Michelle is fantastic! Very friendly and helpful. She went out of her way to help me quickly and efficientLyd!
Nice facility, helpful people, always clean
Michelle your driver was amazing.The boxes did not hold as much as expected.I think the price is high. But Michelle made it worth while.You are only as good as your people and your product! Good job.
Michelle was amazing. She kept in contact with me from the beginning thru pickup. She was friendly and helpful and made this process easy.
Excellent service by Uhaul.
It was my understanding that I should provide my own padlock. But when the U-Box arrived, it had no hasp and was sealed only by screws.
I had a storage unit there and the experience was fine.
Terrible customer service. Never respond to emails or website messages. Rude in person. Never doing business with any U-Haul again.
Terrible customer service. Never respond to emails or website messages. Rude in person. Never doing business with any U-Haul again.
Would be perfect if you good access light in individual units
Outstanding. Friendly, efficient, knowledgeable.
A month free storage with a one-way rental was perfect for our needs. Moving from storage was made easy with U-Haul.
There was a leak in my unit. They didn`t seem to care. Also, no prorating your rent. I had half a month`s rent left! Unfair.
This facility is excellent in every way. Nice job, U-Haul!
The sales people were very helpful in getting our unit set up and returning our trailer.
Josiah, was very helpful for all my storage needs. I really appreciate the friendly and helpful staff.
The staff was very friendly and gave great advice. We really appreciated all of the detailed information they provided.
I had great customer service from the counter person to Josiah! Took the time to show me different options and just overhaul friendly atmosphere and people.
The level if service was good and the facility was clean and well maintained.
Very happy to have items stored at this location.
The facility and the staff were great.
The lighting in the back of the facility could be better. Very friendly and helpful staff.
Staff was GREAT! Open and friendly and very helpful.
Staff was helpful and friendly.Parking areas were trash free and easy to get around all vehicles.
Staff was extremely helpful and friendly.
Needed a place to store our goods while we were moving. Worked just right. Great management and staff helpful when needed
My U boxes were delivered to their final destination well before the scheduled time. Thank you U Haul in Plano for taking such care to make them arrive before time and safely.
I had an unsatisfactory experience with the first unit we rented. Please contact me at email@example.com for details. The character limit on this form won`t allow me to explain here.
Christina was very pleasant.
I was given an upstairs unit when I stated NO UPSTAIRS when I reserved the unit 2 weeks ago. I felt I should have been accommodated in some fashion. Maybe for last question.
Office staff friendly and helpfull
Staff was wonderful...to me, other customers, and their interactions w/ each other.
the customer service was one of the worst I have ever experienced. My u box was moved without my knowledge and when coming to get my things I was told the box was empty and no record could be found.
Josiah Choiniere went above beyond to help with my situation.I have 2 moves back to back the scenario he offered me helped me tremendously took a lot of the stress off of me.
I am satisfied with the service.
I`ve sent an email to public relations concerning our wonderful experience with Josiah Choiniere and his U-Haul store. We were very pleased.
Delivery and pick up of the pods was a good experience. Dealing with the customer service people at storage facility was a nightmare.
so far the plano location has been fine. however, I am NOT satisfied with my Uhaul experience overall.
Pest and and rodents were inside my container and destroyed most if my assets from eating and scratching to urinating and pooping on and in everything.
Josiah was extremely courteous and very helpful!
So far, we have had a very good experience. Josiah has been a great help in getting our move completed.
Moved from Montana to Texas with U-Box. Very affordable and staff on both ends extremely courteous. Highly recommend U-Haul and U-Box!
Josiah sp? was a great help with the rental and figuring out all of the logistics on renting the trailer with the U-Box didn`t see this specified
It was a very good experience.
I was impressed with how friendly and helpful all the employees were.
Delivery several hours late, causing me to pay movers for their wasted time. Brought the wrong trailer so they couldn`t drop pods on driveway. Late picking up. Don`t return phone calls.
My whole experience with U-Haul from start to end has been flawless! Everyone has been helpful and well-informed. chose U-Haul over PODS!
Well, expected the box to be bigger as shown on the internet. Was only able to fill 1/4 of the things that I had from a one bedroom apt. Not amused at all.
Very nice location, clean and organized and staff was very knowledgeable, courteous and friendly.
Wonderful, friendly service.
delivery of u-box, pickup at first location was on time and effortless, same on the destination.
Very friendly staff, willing to help and make good suggestions. Very clean and organized.
I will recommend to friends without reservation. If I need to temprarily store furniture again, I will definitely use U-Haul again.
I called 3 weeks in advance to have my UBox ready for pick up. The movers show up and the box was not ready to go and they said it would take 2 hours! I will not use the UBox service again.
Stores are impossible to get ahold of and frequently understaffed such that taking care of your move is unnecessarily difficult.
The 2 U-boxes were clean, however, the one was damaged on the one side - two obvious indents. It looked like someone missed with a forklift.
Exceptional service - would no doubt use U-Hal storage again if a need arose
The facility has kind staffs. But, some staff is not friendly.
I found roaches in dead in my unit. I take them out of my unit to the front of my unit.
They are sill there.
Three phone calls to set up. Jessice the delivery girl was amazing and efficient. 4 calls to get someone to re-deliver. I have been billed multiple times for rental fees.I would never recommend you.
Not only was Jessica on time, but called to say she could arrive earlier! If I or anyone I know ever needs to stage a cross country move, U-Box is it!
Between the ordeal of getting one scheduled in Cincinnati and the current rent charges for the month after I moved out that I can`t get removed I`m done with uhaul
The management is atrocious. I have been blocked from getting in and out by returned trucks and no assistance could be found anywhere
There is no way I could recommend this location to anyone!
Excellent customer service! Great location, units work well for my requirements.
Excellent customer service
It would have been better if it didn`t take so long at the counter. I digitally signed a contract before I ever read it without knowing that`s what I was doing.
boxes were delivered on a trailer tough to load. Spent 2-3 hours on the phone to have the boxes removed. The store folks did not appear knowledgeable. It took 10 days to remove the boxes.
I was unhappy with the New York end of the process, but Bell in Plano made up for the problem. I would actually like to discuss this with a rep.
Very friendly delivery driver. Knowlegable and courteous.
Rented a UBox for temp storage at UHaul Lewisville for $65. LV flipped my business to Plano. My final bill from Plano was $350! I was never quoted a delivery fee. I will never do business here again
Great customer service from the Plano office. It would be less confusing if there were one company rep to talk to during the entire moving process, though.
False information, scheduled ubox pickup unsuccessful, no status updates, multiple calls dropped, management unresponsive, unprofessional and disappointing.
Jessica was very pleasant and responed quickly to my needs.
Poor staff support poorly managed store. No return calls or confirmation of drop off call. Attitude once boxes dropped off. Never again. Your staff has NO clue what was going on or how to find out.
Box arrived from Plano-Portland on time. Can`t be picked up for 2 weeks and was advised no additional chg. Thank you U-Haul
Overall a great place, was more expensive than other storage facilities.
Everyone was very helpful accommodating! I would recommend them to anyone needing to have their items moved in a reliable manner!
Our experience with this uhaul facility has been nothing but great. The people and facility are wonderful and very helpful during our move process to the Dallas area. I would recommend to anyone.
Rude and uncommunicative ubox representative.
To clarify - answers are related to Bell Jessica who dropped off/picked up, my UBoxes. They went above and beyond to assist me. The call center, on the other hand, gets a VERY POOR rating!!!!!
In moving into our storage unit we found that a second unit was needed. The staff worked wonders in getting us access to that second unit. This was a great experience with this facility.
WORST moving experience. Filed four objection forms have yet to hear back from anyone at UHaul. Communication is extremely poor, staff is unresponsive and uncaring. Will not be a returning customer.
Extremely poor customer service. I was told I would receive a phone call to go over my charges. I check my credit card bill, and I have already been charged - no phone call, no emailed receipt.
Technical issues when setting up the account by phone. I ended up going into the office to make it happen...
Prompt pickup and delivery!
Miss Bell was great. Thank you
The telephone CSR was very knowledgeable helpful and the driver went out of her way for a same day delivery. Great job! The delivery fees are high, though.
deyanira bell is truly a credit to your company. She is prompt, efficient, and professional, all the traits you want in an employee. My hats off to UHAUL for her employment. Eric Johnson
Great service, staff is very helpful and understanding. Made my first time renting a storage unit and truck very easy!
Excellent customer service thus far.
Per above, equipment was good and staff was nice. However, we were quoted $599 for delivery and storage and charged $860. Not impressive,we will get EVERYTHING in writing in the future.
Jessica Guzman was beyond amazing and super friendly!
They would lock my storage even when I had paid my storage. One time I had paid my storage late by three days and I sent my daughter up there three weeks later and I still had locks on my units.
christina was very nice and helpful
Your upper echelon management service was lousy
Thanks for ALL your help.
Ms. Bell did a great job and was very timely. I have recommended the Uboxes to my family and friends.
Box was delivered when promised and picked up the same day I called.
Critina as your sales person is an asset to your business.
She was very helpful and patient through the whole process.
Everything went as expected
I received the email that my box had arrived and called the dispatch center to schedule delivery, they did not relay that to the center. I had to follow up.
There were not enough people to take care of customers.Never heard back from manager about a pro-rated month.I know this is not required,I have had another U-Haul offer it easily and that was nice
Getting in/out of storage area is a nightmare. Return vehicles should be routed a different way so it never blocks access gate. Would never recommend this facility because of the inconvenience.
Everyone was friendly and efficient.
very satisfied. our goods were stored for 6 months in a non climate control facility and we received our goods in dry non mildewed condition. u-boxes are perfect for storing and future moving.
The way uhaul charge you is confusing, the lady that delivered 3 boxes @ home charged me twice the insurance, the rest of the experience gooo
I will be forever grateful to your team there your manager is a wonderful kind person . I hope you appreciate him as much as we do.
The attention I received from the manager, Mr. Josiah was courteous and precise. All my questions were answered promptly. I am very well impressed. GREAT CUSTOMER SERVICE!! Thanks.
Friendly staff, very prompt service
The staff was very friendly and was able to answer all my questions and gave me great suggests to help with my move.
With the weight limit makes it challenging. I am a musician and with a dozen guitars, and various boxes of goods, I quickly filled the box and still had 30% left. this was the aluminum metal new box.
hope the delivery is a smooth as the load.
The u-haul service was good, but the movers in Texas were bad. First of all, they just left in the middle of the job because and came back around 6:00pm.
Boxes were delivered right when I needed them and picked up promptly!. Great service with the ability to pick up multiple boxes at once! Thanks Again for making this part of my move simple!!!
Final delivery was several days after the estimated date. I suspect it had arrived at their site and I simply wasn`t notified until I called and asked about it. Site staff were very helpful, though.
The whole process was seamless. I would recommend this to anyone that needs a flexible way of moving
DOOR THAT ALLOWED ACCESS TO THE BUILDING IS VERY NEARLY COMING OFF AND THE DOOR STICKS. SHOULDN`T HAVE TO CALL SOMEONE TO PUT UP THE BIG DOOR TO MOVE THINGS IN AND OUT.
The box delivery was fine. Shipping has been a nightmare. We are in an empty house and no one can tell me when it`s arriving. I find that ridiculous. I have called, emailed etc. Very unacceptable
The u-box system worked just the way I expected. Driver was courteous, professioanl and very helpful in answering any questions I had! Thanks Bell!
I would go there often they already knew me by name.
Service OK - experience good.
Deyanira Bell was absolutely fabulous to work with!
The GM there that rented me my RV space to me did an excellent checking me in. In he let me park and by the time I was done all I had to do was sign. Very efficient.
No air flow in the summer. Trucks in the way to get into the gate. Some of the staff not so friendly.
D was very helpful with our moving needs. We ended up needing more boxes and she was very accomodating to get them to us. Great employee! Thank you!
I did have problems with confusion about my bill. I had 2 different shipments of boxes.
It Was not deleavered on time had to pay crew to sit around and wait Boxes to small needed 2 more and waited 4 more hours to recieve them
Great facilily, very professional management and nice attitude. Strongly recommended.
I called to cancel my storage unit. The original rep wasnot knowledgeable in closing my acckunt. He assured me he`d call me back after speaking with hus manager but never did.
Deyanira did a great job of contacting me and and delivering the box even after it started to pour down rain! Thanks for the great customer service!
The entire staff were always so friendly and helpful. We`d definitely refer our family and friends and we`ll be back if the need arises.
Wish I could have had a one way open trailer as I had to drive back to Plano to return it from Tulsa, Ok.
Manager Josiah was competent and willing to listen. His staff also pleasant. Busy location, but good inventory of all products.
Bell was excellent. She delivered my 3 U-Boxes when I arrived with my loaded truck and my movers were able to unload all 3 at the same time. Excellent Service!
The staff was very helpful.
We had four boxes. Lock on one box was broken off/missing causing concern until we arrived/inspected. Too many transfers before boxes went cross-coutry.
Inconvient 5x5x6 storages. There should be some outside drive ups or allow 24 hours access to them like the othere. Moved belongings to a storges with convient hours and drive up 5x5x8.
So far a very positive experience. A Uhaul staff from Plano came over to the UHaul on the Tollway to help with my reservation. It was much appreciated and very helpful.
Overall its been excellent service from the staff so far.
Josiah is awesome. Thanks so much!!
we love this location thanks for the help.
Since I had to erase my review due to the 200 character limit - I`m now thoroughly frustrated. Decent review turned bad.
The staff was excellent.The box lock was not proper
I had a great return and rental!
The lights were out in front of my storage unit but otherwise all was well.
There was a mgr change during my patronage of this facility BOTH mgrs were exceptionally proficient at cust. service skills. I enjoyed their assistance and attention to details.
We`ve had our storage unit for 5+ years and the staff and facility were always great!!
excellent experience overall, and excellent service. Thanks
Staff was aalways willing to be helpful in whatever I needed.
Josiah, The gate stayed open for too long and in my opinion is a sercurity issue.
Josiah and his team were most helpful. I really appreciate it!
The whole process is easy and smooth!
The process was easy and the staff was great!
The manager and staff were very helpful.
I was not told the Uboxes would not be delivered directly to my new residence and had to have them unloaded and shipped by another mover.
Good deal to get a month free.
I was very pleased with the service
Thanks for the excellent help. Good communication and on time!
Long wait. The door would not stay open. They didnt fix. I had proped the door open, it was 111 degrees. Same problem when we moved out. They had to bring a ladder to hold the door open.
Location was Clean and Staff was great to work with. I will be back soon for a truck rental.
GREAT CUSTOMERSERVICE AT THIS LOCATION.
it was hard to get a hold of people and nobody knew what they were doing
The location clean and help me with my storage.
The location saved me money by using a U-box.
misleading.quoted 10 bus delivery days from origin after pick up but took 3 wks, no contacted on the delay call 800 myself. furniture has hard to clean adhesive fr stored longer than planned
Very nice experience working with the staff at the facility
There were only two guys working the counter and they were slow. Two customers walked out while I was waiting and the AC was broken making everyone in the building hot and mad and the circumstances.
We loved parking our RV at this location and were very disappointed that we had to move it at the request of UHaul after being there for 2.5 years. Matt was great to work with.
extremely helpful staff...Matthew was the best....very professional!
?`s answered clearly. Provided info about storage materials helped w calcs of sq. ft of rms vs truck to determine proper size space needed. Escorted to inspect diff rms w/patience,facility explained.
The customer service I recieved was outstanding.
Excellent customer service and very clean facility.
with the recent water damage to our unit Linda and Marie were very helpful
You have stolen 2 months payment for a space not used I and my roommate have tried to get you to refund our money which you said you would do. YOU LIED
Great team, really responsive and helpful.
Rude, unhelpful, asked for furnitureleftt us locked in for almost two hours! The manager hung up on me then debited 75.00 frm account for lft items when full mo hd not expired! Not gvn rate promised!
Friendly, cordial and easy to work with
U-Haul was the best storage I have rented.
The U-Haul staff was professional and the area was well maintained.
The overall service and storage was good and very helpful at this itme.
It was an excellent facility well rounded and friendly service
Thanks for the great service.
Everything was fine with the fiacilities but took a lot oft time to get set up due to shortage of staff.
Louis help me load my tv in my up stairs unit. Thanks for the great service.
Great customer service from the truck rental to the storage. Louis help me move a large item into my storage witch was up stairs. Thanks.
Everyone was so nice the a/c did not work inside the rental office.
ac was out at the location
Thanks for your all your help.
Matthew and his team gave us great customer service.
Everyone at the location was so nice.
We found a rat bait box in our facility which did not instill confidence. Also, our unit was not convenient to load and unloed. Other than that I have no complaints.
Everything was excellent, the only minor issue was wait time at the line to check our trailer in - otherwise, excellent storage and Uhaul experience.
The gentleman that assisted me was very helpful and nice.
Service was great. The only problem was the hallway my storage space was in was not lighted.
Thanks for the great truck and storage rentals
thanks for the first month free.
Every time I needed to access the unit the facility was closed.
24 hour access would be great.
Thanks for first month free.