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Nicole J.Customer Reviews for U-Haul Moving & Storage of Port Washington
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Super fast, super friendly, great trailer!
JASON W.The first employees are always fantastic and the yard is roomy and easy to navigate.
John F.The employees were helpful, efficient and friendly!
Tanya K.Fast, friendly and helpful. This location was excellent . Keep it up.
SYLVESTER S.Very helpful person that help us with the drop off
Douglas James C.quick and friendly service , good product knowledge
Lakeside F.My only issue was I wasn't shown how anything worked with the hitch. The guy hooked it up, had me check the lights, and walked away. Wasn't in the mood for questions. I would've appreciated a small explanation in case I had to unhook it for some reason.
Keith B.These folks are outstanding, and really make moving a little easier. Always great to deal with.
Eric P.My second visit here, friendly, and excellent service
Peter K.Everything was so convenient and well organized. Good technology. Clean. I was very impressed.
betty S. | Overall ExperienceNothing
Rod P.Bart was super nice and very helpful, he even loaded up my bundle of boxes into my car. Thank you Everything went well.
Peggy G.Great facility with great service. Very easy to do business with.
Christian R. | Overall ExperienceOur experience could not have been any better!! Josh was so helpful in getting exactly what we needed. I've worked in customer service and Josh impressed me. He was so thorough.
Debbie E.Keep up with the positive energy and communication! We appreciated the problem solving to get our e-bikes to fit on the bike rack.
Dave V.Great service
Erik S.+As a woman I was treated excellent. The equipment was new and the drop off was also excellent
ROBERT P.Great experience overall. The phone calls, texts and emails to confirm each part of the appointment was a bit annoying. Assuming all information is correct on the first phone call would be fine. Thanks.
John S.The personnel were extremely friendly, very courteous went out of their way to help us, showed us everything we needed to look at spent all the time needed to assure us we were making the right decision.
JOHN B. | First ImpressionsI am very pleased with the service and attention at the Saukville location. It was a very easy transaction. I am terribly disappointed in the missing cruise control on the truck. It is sad that is not a standard feature offered.
cody S.Maybe just a quick demonstration of the use of the mirrors and instrument panel!
Cathy H.Always enjoy the staff at the Port Washington UHaul location! Will always refer them. Cheers Steve B
Steve B.Great service. Will rent from again
Charles R.Very friendly and helpful
Pat K.The manager Josh was more than helpful! Found us the best deal for our move and it couldn't have gone any smoother. I'd give more stars if I could. My family and I send our thanks! 👍👍
Nicholas N.The crew at this location are always attentive, friendly, and hardworking. I cannot say enough good things about how well they manage this site. Each time I have been here, the service is prompt, and they treat every customer as if they are the only one there...detailed atttention! Another good experience, thank you!
michelle S.I recommended this location to so many people already! They do such a good good job at this location. They are extremely professional everything is so clean. Everything is so well done
Emily B.We have always had an excellent experience at this location.
Kari L.Great customer service experience at the location in saukville and bettendorf..
STEPHEN B.The sales technician named Pam was extremely efficient with my rental. She listened to my needs and followed up. It was a pleasant experience.
donn B.We have used Saukville U-Haul Moving & Storage for several moves and one storage need. We have had an excellent experience each time.
Christian R. | First ImpressionsEmployees helped hook and unhook the trailer. Very polite and friendly. Thank you!
Jacob L.The people at Saukville U-Haul are friendly and helpfu!
michelle S.The team at the U-Haul center did a great job. The manager Josh was outstanding and focused on our needs. I would recommend them to anyone, anytime.
nicholas D.This place really helped keep my small apartment clear for five years, worked out really well.
Braydon S. | Overall ExperienceNOTHING, Josh is an Oustanding representative for Uhaul and a FANTABULOUS person as well . Thanks, Paul Turowski
Paul T.We changed the time of our pickup from Saturday to Sunday due to the snow storm. Snow was over by noon.Our pickup time was 9am and the truck wasn't ready until 10:15. Snow should have been removed Saturday afternoon before the temperature dropped. Cleaning the vehicle's off would have been a lot easier if 6 inches of snow wasn't frozen on the vehicles.
Cindy S.Great people to do business with.
Thomas B.They did a terrific job installing our hitch. Most importantly, we were having problems getting our back hatch opened, which might have made installing the electrical cables difficult. They were able to open the hatch, repairing the problem in the process, and was able to complete the job excellently. So glad we came to U-Haul in Saukville!
William G.I returned the equipment an hour earlier than was shown on my final receipt. I would have appreciated the correct time logged that I returned the equipment. I thought the guys were very helpful in both attaching and detaching the trailer for me.
michelle S.Thanks Josh. Equipment was ready to roll when I showed up.
PETER A.Site manager is fantastic and knowledgeable. He was courteous and accommodating while his equipment remains at the top of the list for UHaul sites. I am definitely going to recommend rental there again.
Richard K.Friendly and helpful staff
Johnathan A.Another great rental process with Joshua at this location. I wish I could give this location 6 stars or higher because he deserves it. Josh could and should be a trainer for other U Haul locations.
Dave M.The workers at this location are very friendly, helpful, and prompt. We only come here to rent items we need.
Bruce T.Josh was awesome in every way. Thank you and we'll be back!
DAVID L. | Overall ExperienceI was overcharged for gas on return.
Doug S.Staff was very helpful especially when we arrived to unload
KELLY C. | First ImpressionsNot sure if this van was missing a step to get into the cab? That would be helpful
Steve B.I was able to rent a truck for every aspect of our move without fail. Thank you for always being able to accommodate us. We will be renting from you again. Thank you all for your help.
Lee L.This was our first time using UHaul Box. Everyone I spoke with was very friendly and helpful. Great customer service.
Stacey S.Your staff at this location was courteous and helpful. However, the hitch on the trailer that I rented, while correct for my 2†ball, was extremely loose fitting. The resulting banging noise was excruciatingly loud and distracting, especially while the trailer was empty. It made the 4 hour round trip very unpleasant. I'm unlikely to rent another U-Haul trailer in the future unless this issue is addressed.
William D.Point out the shipping date in the contract, especially when it's 60 days out. Send a reminder maybe? Ours snuck up on us in the craziness of home selling (delayed by contract termination), home sale closing and the loading process being strung out further. We were notified of shipment at 3:30p on the day the truck pulled out with 1/2 of our stuff. It left at 9:00a. It would have been better to have an opportunity to change the ship date BEFORE it ships. UHaul staff has been excellent. So helpful when the unloading process had to be delayed multiple times.
Mo D.Easy to access location Great service Rent here next time
ANDREW S.Tell all customers to never transport a motorcycle in this specific trailer. Bounces like a basketball while being towed! Cost me $3,000 in damage to my bike!!!
Darren L.Check in was delayed as the associate could not get reservation to come up in computeron site and computer was having issues.
ANDREW S.The staff was very helpful and Josh is a great manager!!!
David H. | Overall ExperienceThis is the 3rd time in the last few months that we've used U-Haul and our reservation has been changed every time. Not sure we will rent from you again
Salvatore or Kel C.The only problem I had was that with mover help. I had to go through two mover help companies until I found one that would take care of my needs. The third one was perfect but it took some time to get that one set up and get some decent communication between the movers, help companies and myself.
RONALD B.Great facility and nice unit; we moved and didn’t need to keep it otherwise we’d still be a customer! Thanks
Matthew L. | Overall ExperienceAlways clean and well lighted and always felt safe. Liked the pull in bays, out of the weather, that made moving comfortable even in the middle of a Wisconsin winter. Was impressed with the key card security system in addition to locked units. Only thing I did not like was the locks provided for the units. They looked cheap and easy to break into. It didn’t bother me that much and I could have used my own lock if I felt it necessary.
ROBERT C. | Overall ExperienceThe staff was beyond friendly and helpful. I was going through a tough time.. not only did they get me set up with everything they were ALWAYS incredibly kind.
JAMIE K. | Overall ExperienceThis is a 5 star location. The manager and staff are very friendly and customer service oriented, such that this is my preferred location! I'd rather go to this location than another even if it were closer, because the people working here know how to make the rental process to be easy, expedited, without hassle, and clean and well organized!
Thomas N. | First ImpressionsThe staff was so informed and kind I can't say enough about how excellent they were I've told a lot of friends already it's hard enough to move and they made me smile and thank God there are still these good people here nowadays you don't find that to much you have some wonderful workers I thank you and them so much they should be awarded God bless them
SHERRY R. | First ImpressionsThe U-Haul rep that helped me rent a unit, on-site, was very friendly and explained the process very well. The "Your Storage Plan" handout which highlighted the benefits and also showed the unit's location at the facility was very helpful. Also, signage was displayed which indicated the security instructions and use of access card.
Deborah H. | First ImpressionsJosh is running a clean and friendly U-Haul location. It will be my go-to location for any trailer, truck, or storage beds for years to come! Highly recommend.
Darren K. | Overall ExperienceWe appreciated the full description of the security features & how to arm & disarm the alarm. The facility was very clean and there were push carts available.
Julie L. | First ImpressionsThanks will be back in May 2024 for 3 months storage
JOHN D. | Overall ExperienceGreat facility, very friendly and helpful staff.
Sean E. | Overall ExperienceStorage unit worked perfectly for our needs
Edward P. | Overall ExperienceJust got to be too expensive for what I storing there. Thanks though!
Pfeiffer M. | Overall ExperienceMy only issue was that my access card didn’t work. They gave me a temporary pin instead. They said the card might need a few hours to work. I’m hoping it works when I go back tonight.
Aislinn B. | Online Move InVery quick. I had a different spot and had reserved an additional one online. When I got there the gentleman quoted me 15 min to get all set, but once I told him I had already had a rental, it only took a few min. They were very friendly at every encounter. I drive an additional 15 min to use this facility because I feel it couldn’t possibly be better somewhere else.
Jeff P. | Overall ExperienceJosh is an exceptional manager. Good people skills and a real asset. Give him a raise or promote him to your next level of management, you won’t regret it! Armond Messnick 262-327-1173
ARMOND M. | Overall ExperienceGreat staff
Leslie L. | First ImpressionsFriendly staff, clean, easy to move in, and they have everything you need to move. Like flatbed carts, they provided the lock. Overall very satisfied.
Belen A. | First ImpressionsJosh does a great job!
Scott H. | First ImpressionsVery nice people and facility the best we have used.
dennis or sandy b. | Overall ExperienceVery nice
dennis or sandy b. | First ImpressionsFacilities were always clean and well kept. We felt our property was safe at all times.
jacob H. | Overall ExperienceGreat place good staff new own Josh is good at keeping place looking good and prices are great u - haul storage is best place I ever rented
JOSHUA S. | Overall ExperienceThe staff is very helpful but unfortunately yesterday when we got there to get the unit we waited 45 minutes and then the system wasn’t working properly. I went in advance to make sure everything was all set and told it was but yet none of the information was properly stored in your system and we had to re-enter much of the information we entered online. Again staff is great but 1 person working and waiting 45 minutes after a long day of moving wasn’t great.
Donna T. | First ImpressionsI had my things there for too long, lol. But, the first manager was the best. He was there at the opening. Then you had one after not so great. She was not always pleasant. But always clean, such a great convenient storage!! Great set up!
KATHY B. | Overall ExperienceHave already recommended you to someone.
Tracey V. | First ImpressionsAssociate was super friendly and very helpful.
Susan M. | First ImpressionsTook crae of our needs.
Stephen P. | Overall ExperienceJOSH IS A GREAT HELP AND ALWAYS FRIENDLY MUCH APPRECIATED
Carrie C. | First Impressionsthank you U-Haul for a clean, well lighted and convenient storage place. I was able to come and go as I please to pick up items in storage using my security access card.
Chris B. | Overall ExperienceWorked well for our needs.
Stephen P. | First ImpressionsEverything was A1 for service and security .
Daniel t. | Overall ExperienceOverall great experience! staff was super friendly and helpful, clean well maintained place.: truck pick up and drop off were super easy.. would definitely use them again in the future if and when I need it!
Amanda H. | First ImpressionsGreat staff, very helpful and friendly
KATHRINE F. | Overall ExperienceThe manager and staff have outstanding customer service! Clean units with heat! The garage drop off zone is so nice and convenient for loading and unloading. Overall great experience, highly recommend.
JACOB S. | Overall ExperienceEveryone made me feel welcome and were very helpful.
sharon b. | First ImpressionsQuick and easy. Gorgeous location. Neat and very clean. Staff friendly and helpful.
Andrew L. | First ImpressionsThe facilities and staff were wonderful. The staff were super helpful and friendly, and the storage unit access was great. I loved being able to unload my SUV out of the weather. It was winter in Wisconsin!
Donald M. | Overall ExperienceDrive inside doors for loading and unloading are for ‘standard’ vehicles, we were unfortunately towing a trailer so we could not use it, but it’s nice it’s available. Building is very clean and smells nice. Flat bed style carts are also available at a handy spot too. A+
Gordon S. | Online Move InConvenient location, very clean facility, reasonable rates.
RAINER H. | First ImpressionsIf it got any better I would think the deck was stacked
Chris C. | First ImpressionsDon’t want to pay $5 for 24hr access. Why? It’s secure. Do I get protection for that money? No. Of course not. It’s a coded door. Just a way for Uhaul to make a little more money.Too bad.
DALE F. | First ImpressionsGreat staff very helpful
Patricia F. | First ImpressionsDan was really helpful with the truck rental and Storage
Pamela M. | First ImpressionsStaff was very helpful and easy to work with (my first time renting a Uhaul)! Thanks for your help!
ELIZABETH T. | Overall ExperienceThe staff explained everything quite adequately, were very helpful and friendly. It was a pleasure to work with them. The facility and office hours are quite convenient. The facility looked very clean and well maintained.
sonia l. | First ImpressionsVery clean and even smells good as you walk in. Excellent service. Quick and easy payment plan. I've recommended this facility to family and friends. Thank you for keeping all my furniture safe...
Colleen M. | Overall ExperienceThanks for letting me park my food truck in the back of your location. It was a very convenient place to park.
robert m. | Overall ExperienceIs nice.. No complaints
Kimberly F. | First ImpressionsI am glad to be able not to worry when I need a storage unit it’s there and The vehicles are in good shape I’m ready to go and clean thank you
derek o. | Overall ExperienceLater night access hours would have been helpful on 2 occasions over 4 months
John S. | Overall ExperienceGreat service
Sherri H. | Overall ExperienceThe staff was very helpful
Sherri H. | First ImpressionsOn 5/27 I showed up after the office was closed to move in. I was able to get into the entrance with my code but the sliding doors were locked so I was not able to move in as expected.
Nathaniel P. | Online Move InEveryone is very friendly & helpful, thanks.
JEFFREY S. | First ImpressionsVery nice units. The only concern I have is that the garage doors don’t always work. It would be helpful if light was red when space is occupied. They are usually just flashing yellow. Other than that I like the units & the staff. Thanks
peg s. | First ImpressionsI had problems with the login card and later using a code. Systems issues were the culprit.
JAMES P. | Overall ExperienceThe best......
ella p. | Overall ExperienceBest moving experience. U-haul made it easy, fast...very accommodating to changes.
Jackie G. | First ImpressionsVery helpful and friendly staff!
max m. | Overall ExperienceExceptionally clean facility. Easy to rent and helpful staff.
Pamela S. | Overall ExperienceGood stuff
Kai G. | Overall ExperienceI was given a lock with a key attached to a U Haul card when I rented the storage. When I was done with the storage they made me keep the lock. The owner said that the U Haul card had a hole in it where the key was attached and that would no longer work with their system. He accused me of punching a hole in the card. I did not punch a hole in the card. That was how it was given to me. So I got stuck with a lock and no refund.
Nancy M. | Overall ExperienceSeveral days prior to check in, I received a call from the manager-Ross, in case I had any questions. The morning I checked in, Ross was also working the front desk. He was very helpful, explaining all the details I might need to know and making sure to answer any questions I had. I was very impressed with the cleanliness of the facility and also with the "for free space", where customers could leave items for others to take.
PAIGE D. | First ImpressionsRoss brooks is an a**hole and can go f*** himself. And was severely unprofessional with me on 4/20/20. After I called on Friday 4/17/20 and explained to someone working there that the only time I had to empty my two units out was on 4/18/20 and 4/19/20. Ross had a big attitude with me about that and was trying to demand more money for rent when those were the only two days I had to get the stuff out. Bear in mind, all that stuff in those units was my father's who just recently passed away and Ross did not care one bit in the world about any of that. Along with this other lady on Sunday 4/19/19, this lady had a big attitude when I asked about extended access in the storage facility she was walking around yelling an had an attitude to her coworker max, he said something to her and she mumbled something under her breath. Overall nice facility over on the storage side and in the office. From what I experienced on the dates I listed, and after storing there for about a year I believe, I will NOT be coming back to this location for anything EVER again.
Devon V. | Overall ExperienceGreat people to work with, very polite & friendly. Extremely clean facilitie. Feel my stuff in storage is totally safe, I'll be telling my friends, thanks to Ross & his staff, OUTSTANDING!!!
JEFFREY S. | First ImpressionsClean and convenient. Staff was helpful with renting truck and then using storage facility. I don't know how they could have improved the experience. Great job.
gary b. | Overall ExperienceRenting a storage unit temporarily at this location was a positive experience all around. Facility is immaculate and has so much to offer and then some!
Beckie H. | Overall ExperienceGreat experience for a first time user of a storage unit!
Jeff T. | Overall ExperienceI seem to rent a truck every 6 months for one reason or another and THIS is by far the best place to do so. The staff and management are personable and easy to work with.
Michael M. | First ImpressionsRuss and his team helped make our storage and move as pleasant as moving could be. Very clean.
chris S. | Overall ExperienceVery helpful!!
David K. | First ImpressionsGreat owner and storage unit!!
autumn o. | Overall ExperienceO thought that the facility and the service was very good
Gennine F. | Overall ExperienceVery nice facilities. Very easy to get around. Well organized security.
John F. | Overall ExperienceVery well maintained.
Richard M. | Overall ExperienceRoss is fantastic and made our experience so easy. Will be telling our friends.
Brett D. | First ImpressionsRoss was extremely helpful, professional and knowledgeable. We were very happy with his services. Would definitely utilize his establishment again with future needs and will recommend to friends!
Jennifer S. | Overall ExperienceVery clean
Pam P. | Overall ExperienceRoss made special rules for some customers.
tracy k. | Overall ExperienceRoss you and your staff were very kind and caring and I would reccomend your storage to all my friends!☆☆☆☆
DEANNA T. | Overall ExperienceGreat storage facility! Really clean!
Liz L. | First ImpressionsGreat storage facility!
Elizabeth L. | First ImpressionsVery clean and friendly
Pam P. | First ImpressionsVery clean. Staff is very helpful. Ross, the GM, was always kind. Not only did I rent storage, but also utilized the truck rental from the saukville location. I would use again and do recommend.
Raymond S. | Overall ExperienceIt was quick and painless
Timothy B. | First ImpressionsStaff was friendly and helpful. Storage unit was clean! Indoor facility with security is awesome!
Jeff T. | First ImpressionsThe UHaul computers never work. It takes so long to transact business because the computers are set in STONE. That system is from the Stone Age.
patricia m. | Overall ExperienceRoss has always help me in my time of need.
robert m. | First ImpressionsRoss was super helpful and the facility is super clean. Great experience.
Mary L. | Overall ExperienceGreat service. I am pleased
Raymond S. | First ImpressionsIt was incredibly easy to rent this storage unit.
Pamela S. | First ImpressionsVery informative. Walked me through process of checking into storage locker.
JoAnn O. | First ImpressionsMatt was great to work with! Very clean storage easy to use . I had a great experience!
Ted K. | Overall ExperienceMr. Brooks is always so friendly,helpful and informative. I recommend U-Haul to everyone I know.
Katie K. | Overall ExperienceUsed them many times and will use them again. Pam is terrific.
larry d. | Overall ExperienceRecently, our area was hit with a lot of rain, many houses flooded. U-Haul offered a month free storage. It was a very generous thing for you all to offer to help people in the community. Thankyou
Julie R. | Overall ExperienceNo employees in store for about 20 minutes.
Serena M. | Overall ExperienceManager was rude
Mollie G. | Overall Experience