Customer Reviews for U-Haul Moving & Storage Of Poway

Rating:

5.0

Great check in !!

Rating:

1.0

When I got the uhaul truck from this facility I got in the truck to drive to pick up the car transport from a departure facility less than half a mile away. By the time I got there the check tire pressure light was on. I went back to the first place and told the man there that the light came on and he immediately went to the tire that was having the problem without asking me which one it was. He knew already out of the 4 tires which was having a problem! I told him I didn't feel comfortable taking the truck since I had over 500 miles to drive and I didn't want to break down. He also said you can cancel your reservation and try to get another truck but he didn't have any and when I was initially reserving the truck they didn't have any in a 50 mile radius. We were moving my son from San Diego to the Bay Area, so we took the truck after he added air to the tire. He said it will be fine, don't worry. We didn't even make it an hour or if San Diego before we had to stop to fill the same tire. Then by the time we hit the outside of LA we had to stop again! At that point I called the Uhaul roadside assistance and told them what was going on. To add insult to injury, the air conditioning only blew hot air, no air conditioning at all, in the entire trip. They asked do you want a new truck, but we had already loaded the one we had and had the car transport trailer hitched up. I said no, we will just drive with the windows down. That was the longest 500 miles I've ever driven. I do have to say, the customer service lady who I spoke to was gracious and very concerned for us. She was the only bright spot in the entire trip. I would give the guy at the Poway Station a big 2 thumbs down, while I'd give the customer service rep a big 2 thumbs up!

Rating:

5.0

No stress

Rating:

1.0

With the initial bill of $95, I was then charged with $200 - great, what can I say. I was charged with fuel service, when I know we triple checked it was exactly what it was before we got the truck.

Rating:

5.0

Best customer service ever

Rating:

5.0

The store manager who checked me in and hooked me up was very helpful, and knowledgeable and therefore... was able to answer all of my questions. The experience was seamless and trouble free. Thank you, David Lane.

Rating:

5.0

The staff was so nice… especially the one who helped me. Can’t remember his name (sorry bad with names) however is was amazing. I wish all businesses had employees like him. Thank you so much UHaul

Rating:

4.0

Interior of the truck was not completely cleaned. The defroster emitted a burnt rubber smell.

Rating:

4.0

Everything was great. From checking in to dropping off. Both were fast. The trailer handled perfectly.

Rating:

5.0

Professional, friendly, reasonably priced, quick and easy

Rating:

5.0

Fast and great customer service

Rating:

5.0

Friendly staff. Very efficient pick up and drop off. Trailer was clean and well maintained. Well done!

Rating:

5.0

All good, fast and efficient.

Rating:

5.0

can you please send a bill

Rating:

5.0

Making a reservation was easy, check in went quickly, staff was very helpful in hooking up my trailer, and the equipment was in first-class working condition.

Rating:

1.0

When I returned my equipment the worker refused to do a check in with me then charged me a cleaning fee. I am dissatisfied and will actively work to prevent others from using uhaul. Please contact me to address my concerns 559-361-2953.

Rating:

2.0

I arrived to pick up my rental and could not find Toby, the manager, inside the place. Others were also waiting. I decided to walk outside to see if maybe he was checking on a rental return/pickup. I found him outside on the side of the building kinda towards the back. He was on speaker phone arguing with his girlfriend. They were cussing a lot back and forth. I walked towards him and said "you think you might want to come check us out?" He said "sorry", got off the phone and came inside to take care of all who were waiting. Once he finished with everyone, he proceeded to return outside and resume his phone conversation. He did not walk me to the vehicle, nor did he do any walk around to inspect the condition of the rental. He handed me the keys, pointed to where it was parked in the lot and that was all. The truck was dirty when I received it. I think it was very unprofessional of Toby to be on a personal phone call (especially cussing on speaker phone with the person on the other end) during business hours.

Rating:

4.0

I had a reservation for a 15’ truck, but was told that it wasn’t available. That’s not what a reservation is… nothing was actually reserved. I was treated like I was in line for a 15’ truck but yall ran out. Except you didn’t run out. I saw 15’ trucks everywhere. Yall just only wanted them used locally. I’ll never use uhaul again I don’t suspect. How terrible to find out the day before traveling across the country, that your reserved truck does not exist. Poor service.

Rating:

5.0

Everybody at the facility was extremely friendly.

Rating:

5.0

Great experience. Quick, easy, professional, friendly, reasonable rental fee. Would rent the trailer again.

Rating:

5.0

Excellent

Rating:

4.0

I don’t remember the gentleman‘s name that checked me in, but this is the second time I have worked with him within a month and he has always been over-the-top, friendly and extremely helpful

Rating:

5.0

It was significantly more expensive than expecting but not the locations fault. It's a Uhaul issue.

Rating:

1.0

There was only one of your employees there (who did a decent job with the amount of people he had to serve). It took me an hour and half to pick up a rental van. So did it for tens of other people. This was my worst rental experience.

Rating:

5.0

I had reserved a large trailer for a one-way move. I realized it was much larger than I needed, so they were able to modify my rental to a smaller size without any difficulty whatsoever.

Rating:

5.0

I rent from a lot of locations and companies around the world. Uhaul has the best team, easiest process and I love it every time I rent from them. You're fabulous. Thank you.

Rating:

5.0

Thank you it is good

Rating:

5.0

Small box trailer, pretty easy to use. They even let me use their electrical connector and not buy one.

Rating:

5.0

Excellent location and great service.

Rating:

3.0

Improve customer service.

Rating:

5.0

Best u-haul experience I’ve had - service was excellent

Rating:

5.0

Toby Anders is incredibly customer friendly. He greets you when you arrive and helps with the poorly designed app for check in as cell signal is terribly poor in this area for AT&T (had barely a bar) and this apparently is the new future defined by U-Haul. I am not at all impressed with the app experience. I checked in in advance and upon arrival had to check in yet a second time and had to walk outside just to get a cell signal. Message to corporate U-Haul, I encourage you to really understand your full operational environment before deploying such apps to save cost. If it wasn't for Toby, I would have left and went to Penske to rent.

Rating:

5.0

Great vehicle and excellent service

Rating:

5.0

Everyone who worked at this location was always friendly and helpful - thank you!

Rating:

2.0

This was fun. I originally estimated I would drive the rental truck 14 miles for a subtotal around $30. When I returned the truck, I later saw a charge for about $65. This location doesn't give receipts by email until well after the fact, by the way, and the final receipt never showed what this doubled charge was for. Upon disputing the charge with my credit card, U Haul provided them a great receipt with the charges and supposed fuel level I returned the truck at and my credit card rejected my dispute. Unfortunately for U Haul, I have before and after pictures of the dash demonstrating that the fuel level of the truck I returned is of course higher than what U Haul says I returned it at. Althorn I submitted this with my original credit dispute, I look forward to chatting with them on the phone about why I should be charged 4 gallons of of gas for going 12 miles, especially when my picture of the dash shows I returned the truck at a higher fuel level than U Haul claims I did.

Rating:

4.0

Toby did a great job helping me check in. After scheduling an online reservation I was unaware that I had to download some app and use this when I arrived vs checking in at the counter. Unfortunately, I only had a half a bar on my cell phone making it nearly impossible to use the app. I strongly encourage you implementing strong wi-fi and such so that a customer has the ability actually use the app in your store. Or at least permit a counter check-in when situations like this arise.

Rating:

2.0

Inside was not sweeped received the at quater of a tank ... We filled up the tank to full giving $109.00 to uhaul

Rating:

4.0

Pick up and drop off of equipment was done in a timely and professional manner.

Rating:

5.0

Toby was very helpful and accommodating -- thanks, Toby!

Rating:

5.0

It was all good

Rating:

5.0

Excellent customer service.

Rating:

5.0

very easy in and out on both the pick-up and drop-off

Rating:

5.0

Great staff at the desk. Fast check in.

Rating:

5.0

Storage met our storage space & convenience

Rating:

4.0

None

Rating:

5.0

Few parking for customers while leaving the car there temporarily

Rating:

5.0

Toby was a kind and helpful individual.... personable and knowledge

Rating:

5.0

Perfect last minute rental

Rating:

5.0

Excellent and fast customer service both at pick up and drop off- will utilize this location for all my future moving needs.

Rating:

5.0

Great rental. Easy in / easy out and no issues at all with the trailer. Toby was particularly helpful. I'll definitely rent for this location when the need arises next. Russ

Rating:

5.0

Professional, prompt - as always it was a positive experience at the Poway U-Haul location

Rating:

5.0

I only rented short term but everyone was very friendly and customer oriented. Very happy to have rented here.

Rating:

4.0

Overall, I had a good experience at U-Haul Storage. I left because I found an alternate facility that is newer, larger, a more convenient location & less expensive than what I’ve been paying at U-Haul.

Rating:

5.0

Used them over the years... A great value & customer service, all around!

Rating:

5.0

Tobey has always been terrific to deal with. Always very helpful. Great experience.

Rating:

4.0

Thank you to the great staff at Poway Uhaul. Having a rough time right now and they made things easier.

Rating:

5.0

Tobby and his crew at poway uhaul was amazing the entire time we stored there! Thank you!

Rating:

5.0

Clean facility, friendly and helpful staff

Rating:

5.0

Both Toby and Nathan were very professional, helpful and friendly! Thanks guys. Take care!

Rating:

5.0

Those guys were the nicest most professional of any U-Haul dealer I experienced

Rating:

5.0

Tony is an amazing employee. He has helped me numerous times, either providing equipment or helping with moves (latest was moving two vending machines from unit to truck).

Rating:

5.0

You guys are always gr8 n understanding… ty!!!

Rating:

5.0

Toby was Excellent! He was very friendly, knowledgeable and extremely helpful!!

Rating:

1.0

Checked in with the front desk at that location. Absolutely no other customers there — and yet he seemed very distracted and explained almost nothing of the process to access my unit. Had to walk myself there, had to figure out the access code check in, had to cut the green “ready for move in” tag myself, which I wasn’t prepared for. Without knowing about the check in code process, my son and I set the alarm off twice before realizing we had done something wrong. Very disappointing experience.

Rating:

1.0

The containers had Rats inside and were bitten by spiders. Rotting floors with holes allow rodents and other creatures to get in. It had a rat trap placed inside our unit when we did not know, and rat feces was seen throughout. And then when I told the staff they said, " Yeah That's why were raising the rates to get new containers. We immediately cleared out our unit and were told there was no proration even though we just paid the rent.

Rating:

3.0

The owner was friendly and cheerful but he appeared to be trying to do 10 things at once. He had to close early for a personal matter so I had some issues dropping off the trailer. I would definitely use this site again but he should find a backup for when he’s called away

Rating:

5.0

Great staff always polite and helpful

Rating:

5.0

Personal were excellent. Reason I would not recommend this facility is the flooring in entrance. Tile is not smooth, super bumpy. Hard to transport items to unit. Have 2 units at 2 other facilities. Access them daily for my buisness and transport 1-2 carts. Never an issue with items falling off over and over. Frustrating

Rating:

5.0

I never used it

Rating:

4.0

Toby is a great manager. He is very knowledgeable and helpful and he should be recognized for his efforts.

Rating:

3.0

We've had storage at U-Haul for more than 20 years did not just move in. I did recently, however, visit the facility. No issues except we couldn't get help getting the lock off because it had rusted and in trying to get it off, the key broke in the lock. We had one other issue; tried to get into storage unit - called and were told we could access up until a certain time; we arrived with a moving van and were not able to access. It was an outside unit but area was blocked.

Rating:

5.0

Toby is very helpful and kind.

Rating:

4.0

I have been with U-Haul Poway since 2004 when I left for Thailand as a Peace Corps volunteer, then again in 2016 to serve in Liberia, West Africa. Been through several changes in U-Haul management... in managers but maintained storage in same location because of good rapport with staff.

Rating:

5.0

Friendly staff and storage facility is well kept

Rating:

5.0

TO WHOM IT MAY CONCERN: I CANNOT SAY ENOUGH ABOUT TOBY ANDERS. HE IS A MAJOR ASSET TO THE COMPANY, AS WELL AS A HELPFUL, PROFESSIONAL AND GENUINELY CARING PERSON. HIS INTERACTION WITH MYSELF AND OTHER INDIVIDUALS IN MY PRESENCE SHOWS CHARACTER WITHIN HIMSELF AND THE COMPANY. A DEFINITE FIVE STAR RATING FOR TOBY ANDERS. REGARDS, PHIL PEDRIN

Rating:

5.0

Toby went above and beyond and helped in ways he didn’t have to. Really appreciate the help and the safe keeping of our belongings. Will definitely refer you if we ever know of anyone In need!

Rating:

1.0

They messed up my reservation and I had to find a facility last minute with a truck full of all my belongings. Then we were charged additional mileage on our truck rental when we had to relocate to another facility. I had originally booked a first floor (larger) unit and they tried to assign me a second floor smaller unit with no elevator/lift to move my belongings. They did not tell me it was a second floor until the guy walked me back. I had called the number listed under my reservation for Poway to confirm the day before. When I asked why they didn’t have my reservation the guy told me that I should have called his location directly. I called the number listed in my confirmation email under Poway!!!! It was a very frustrating situation to deal with in the rain and then to get an additional charge for mileage after having to scramble for another location to was not ideal! I would not recommend the Poway location! Nobody there was helpful or easy to deal with.

Rating:

5.0

The gentleman that helped us was very knowledgeable and quick. I love this u haul. My mom has been with them for YEEEAARRSS!!! Everyone is totally helpful and friendly.

Rating:

5.0

The GM, Toby was amazing and so helpful. After having a horrible experience with the truck rental itself, poway storage really helped us out. Can’t thank you guys enough. The truck rental in Scottsdale Arizona can learn a thing or two from the Poway location. Like night and say

Rating:

5.0

Thanks to Toby for all the help with my needs for storage and truck rental during this past 30 days. A great experience.

Rating:

5.0

Great customer service

Rating:

5.0

The general manager was very helpful and patient with all my questions. He helped figure out a solution.

Rating:

5.0

The staff was great polite friendly and very helpful. The Poway facility is clean and well run.

Rating:

4.0

Parking is a challenge but everything else is great. The staff is courteous and friendly.

Rating:

1.0

I was told that my U-boxes would be delivered to the Poway location and that they boxes would be moved inside their "gates" and when I called to follow up on another issue, I find that they are at another address and that the U-boxes would have to be picked up from there. This is a nightmare! No clear communication. Can't get on the website. Transferred on the phone multiple times. A MESS! Can't figure out why my U-boxes can't be delivered where I want them in the first place!!

Rating:

3.0

When I made the reservations I Was reassured bueno staff member that the unit with the best location would be mine on Saturday when I came to move in. However, a different staff member told me that unit was already reserved. I was very disappointed. The unit I ended up getting had broken tile inside and a pipe in the back.

Rating:

4.0

It was clean and well maintained. The only concern I had and it is a small one is that the area my unit was in felt much warmer than the first area you walked into in the storage complex. I chose the climate controlled storage as I was storing antique dolls and some photographs and VHS tapes. I don't think anything was affected but I have not yet unpacked it all. Overall it was a great experience for my first time ever having to use a storage facility. Thank you

Rating:

3.0

Many problems and headaches using auto pay system which led to many confrontational communications

Rating:

5.0

The U-Haul facility on Poway Road is very clean and the staff is very friendly and courteous. There is one person that I would like to recognize and that is Toby he has excellent customer service and always greets people with a smile he is always there when you need him or have questions, and always works in a timely manner so the customer can get on their way. In all I would recommend this facility 100%

Rating:

5.0

We were very satisfied with our U-Haul experience at the Poway, CA location. We used them for over 5 years. We have always received excellent customer service. I highly recommend this facility to anyone needing temporary extra storage space.

Rating:

5.0

Due to staff member LANDON VOELKER, this Uhaul is the one I have come to value highly. His customer service and outstanding attention to detail as well as his professionalism and friendliness in accomplishing everything 100% would make me recommend Uhaul *at this location. *Especially if Mr. Voelker is onboard there. 5 stars for this employee! Thanks!

Rating:

5.0

I think it's ridiculous that the staff won't help you to load or onload your car onto a car dolly or trailer or to help you to lock it down and secure it. I understand it's for liability issues, but really?

Rating:

4.0

You have a very good to show you there but when I moved out I had $4 and change a credit that they did not ever give me if you needed that money that bad I would have gave it to you

Rating:

5.0

Thank you for the convenience and ease.

Rating:

2.0

People at desk weren’t helpful. When I returned the truck several people arrived at the same time. Customer service rep said loudly “Jesus Christ does everyone have to come at the same time.” Girl that helped in the AM wasn’t too friendly and appeared sick…stuffy and coughing. Other locations are better.

Rating:

5.0

Friendly staff, clean environment and very happy I chose this facility to store my goods in. Front desk very helpful very satisfying and very friendly

Rating:

5.0

Thanks for your service

Rating:

5.0

Thank you for all of the years of use.

Rating:

4.0

This location is great. The storage is a bit unique - they're individual containers on the ground in a big lot (vs a big building with storage units). But it's clean & the staff is super friendly, and it was really easy to back up our truck and unload all our stuff.

Rating:

5.0

Both Josh and Tony are very nice and friendly to work with - enjoyed the experience very much.

Rating:

5.0

The transfer to a different storage was efficient and fast. Awesome staff.

Rating:

5.0

I appreciate all of the help from the staff. Thank you.

Rating:

3.0

Understaffed And you should have a third choice Of unknown. Or undecided. Number 4 and 6 are answered incorrectly.

Rating:

5.0

Jose Aguilar was awesome … always went the extra mile

Rating:

1.0

I called for three days and nobody would answer my call so I finally drove to Poway to check on my storage unit. On my moving out day Everything appeared to be fine except when my daughter found mouse droppings on my plastic tubs and on the floor of the unit. How long did this mouse live there before someone put a mouse trap in the unit? The worse thing is that the dead mouse is in one of my boxes! I took a picture of it if you need proof. I called the health department on my experience with your storage unit. It was documented. Since you have so many units why aren’t the mouse traps or mouse poison checked on a regular basis? I have rented units for years and this has NEVER happened before. I have to throw out some items because I don’t know how long the mouse lived in my unit. The unit should be prorated for July and I should receive a refund for the days that I did not use it. I am just glad I moved out my things when I did. I am very disappointed with the experience that your establishment provided and I will pass on my experience to others.

Rating:

1.0

I made an online reservation for a 7x20x6 Vanbody, but when I arrived to the storage facility, the manager said that he could not find my reservation in the system. He showed me a much smaller 7x14 unit and said that was all he had or I could try searching for a self-storage facility in the area. I drove all the way from Maryland only to be told “good luck”. In the end, the manager was able to rent me a 7x26 storage unit only because a reservation was canceled at the last minute. I had the whole move and storage planned weeks in advance and am frustrated with the nonchalant response of the manager. I also want to know why my reservation did not show up in the system even though I received an email confirmation.

Rating:

4.0

I love the facility however the parking is very minimal. I went at night so had no issue but I can’t imagine trying to unload in the daytime. Also it would be a bit more convenient since it is key code entry to have the hours be 24/7 for storage units. There’s cameras for security so I don’t see why not

Rating:

5.0

wish there was more parking available!

Rating:

5.0

Jose was amazing. What a dedicated Superstar he is. He is very proud of his stock ownership in the U Haul corporation. Keep giving him more responsibility

Rating:

2.0

The location while good off of POWAY, but the parking is difficult because the location is very busy. The overall feel of the storage area is dirty/ old. The staff for the most part were friendly but not consistently so.

Rating:

5.0

Needed my books and as a result moved the boxes out of U-Haul storage, otherwise would stay as a client. If I need the storage, will return. Mr. Toby Anders is an EXCELLENT and professional and polite Manager and for sure a GREAT asset for U-Haul office in Poway. Thus, would suggest to reward and award Mr. Toby Anders. All the best to Mr. Toby Anders and thank you U-Haul for serving the society.

Rating:

5.0

So far so good. I am concerned about the huge rat trap that was in my unit. No one discussed or informed me of any rat problems

Rating:

5.0

All staff extremely helpful. Thanks!

Rating:

5.0

Professional staff, helpful and accommodating Thank you to all that made the storage and eventual move possible.

Rating:

5.0

Jose Aguilar was incredibly accommodating for me. I needed to move my things out on the day I would have been charged and didn’t realize that I needed to give a 10 day notice beforehand. He told me I would not be charged for the next month and was incredibly nice to do that! I would give him 10 stars if I could! Very friendly and professional! Thank you Jose and thank you Poway Storage and Moving! I will use you again if the need arises!! Very easy to deal with!! Bravo!!

Rating:

5.0

Jose, Toby and everyone was professional, curious about very personable.

Rating:

5.0

Toby and Crew were always Attentive and Helpful! I will be using "Uhaul" Exclusively in the Future! Thanks!

Rating:

5.0

I asked to remove the fees because they tried to take the incorrect amount from the auto deduct.

Rating:

3.0

It took a long time to check in but check out was streamlined.

Rating:

5.0

Small boxes are hard to use due to very low height. They would have been more useful if they were similar to a coat closet rather than similar to a cave.

Rating:

5.0

Todo muy bien

Rating:

5.0

Rachel and Jose were extremely helpful through my entire moving process! Words can’t express how appreciative I am for their help!

Rating:

5.0

We rented the same unit for over 15 years and I have lost count of the number times we rented trucks over that time period. The staff at U-Haul Moving and Storage of Poway (13210 Poway Rd.) have always been helpful and courteous. We highly recommend that facility.

Rating:

5.0

Jose the manager from day 1 was amazing, accommodating, and a great manager,, this is the only uhaul place to go to in all of San Diego,,, Jose you're awesome and your staff very professional,,,, Thanks again,,, give this manager jose a huge raise,,,

Rating:

5.0

keep up the good work.

Rating:

5.0

Very reasonable prices!

Rating:

5.0

Thank you, thank you. I came to the uhaul September of 2017 after being put out by an ex. The people there were super helpful, empathetic and understanding. I got a unit that day with no problem. Uhaul Poway really saved me that day. Keep in mind this was a Sunday when everything else was closed. There's an older white gentlemen there with glasses that rented me the storage. He was always nice and helpful. Thank you again. I will definitely use you again if needed.

Rating:

5.0

Just what I expected and beyond in great service even when they were VERY busy.

Rating:

4.0

Only problem I had with the initial move- in was my storage locker did not come with a lock as promised, but I was issued one from the front desk on my next visit.

Rating:

1.0

The key card the man gave me did not work and the office closed and I was locked out w no way to get back into my things

Rating:

5.0

Having a u-Haul company in the neighborhood is very convenience.

Rating:

3.0

Refunded extra charges. What if I had not noticed???

Rating:

5.0

During this covid pandemic, I have not been able to be in the country during my move in and with a mixup with the container I am renting. Both times I have called the store, I have worked with Toby over the phone. He delivers awesome service and has helped me to resolve all my issues each time. I can't say good enough things about how awesome Toby is, and I really appreciate his willingness to listen to my problems, willingness to proactively solve my issues, and empathy. In the future, I will certainly use UHaul for all of my storage needs. Thank you guys!

Rating:

3.0

Staff did not offer to refund the portion of my month's rent for the time that the unit will be vacated. Most storage facilities provide a pro-rated refund but U-Haul did not. If it had, my rating would be higher.

Rating:

5.0

Only recommendation is available parking if you go peak hours daytime have to wait for an open spot. Not sure you can improve since it’s a tiny parking lot with ?2 handicap spots and 2 regular car parking spot

Rating:

5.0

thanks for the service ,I GONE HAPPY.

Rating:

5.0

Thank you all for a good experience.

Rating:

5.0

I have rented from this business here in Poway several times over the years. Each time my experience has always been a pleasure. Great staff who are always friendly and professional.

Rating:

5.0

Very nice place to store my belongings until I finished moving into my new place.

Rating:

5.0

Jose Aguilar was very helpful when checking me out, he also advised me of the specials going on. I would definitely use Poway Uhaul Storage again in the future, should I need it.

Rating:

5.0

Very convenient

Rating:

5.0

Great customer service

Rating:

5.0

We always have a great experience at this location!

Rating:

4.0

Very good customer service and respectful.

Rating:

5.0

Great experience from beginning to end! Thank you

Rating:

4.0

The management team was very helpful in assisting me with my needs. Thank you!

Rating:

2.0

These guys made me pay for the month even though I was only two days late moving out. Money grubbing leave ladders in hallways and door open to climate controlled area. No staff working

Rating:

2.0

Manager doesn't keep promises or return calls. She caused me to have to pay an extra months rent on my unit. I am on a limited income and couldn't really afford the several trips to empty my unit.

Rating:

2.0

Everything took forever with so little staff and so much work. not sure if they were low on employees or what but waited for a long time multiple times.

Rating:

5.0

Desiree is one of the most respectful people I know. She goes above a d beyond customer service related issues. She gives time and has compassion for everyone. Thanks again

Rating:

5.0

Great customer service, super easy process start to finish. Will definitely recommend

Rating:

5.0

service and experience was good

Rating:

1.0

We are sure your records of the problems with this rental are recorded by your road side dept and customer service. It was terrible. We think there should have been a reduction in the rental.

Rating:

5.0

Lucas assisted me. He was friendly, patient and very informative. If I could rate him 10 stars, I would!

Rating:

5.0

Easy peasy

Rating:

1.0

Converted old UHauls were made into storage units AND they leaked all over our mattresses and more; and caused Black Mold to grow. This was an absolute horrible experience and I will never recommend.

Rating:

5.0

They went above and beyond to help me get the right storage space.

Rating:

4.0

Great service!

Rating:

4.0

Very friendly and helpful.

Rating:

5.0

Excellent service on both ends of the MA to So CA move. No damage on shipment either. Movers unloading were great but Movinghelp.com is so-so. Pricing changed. U-Box and U-Haul did great by me.

Rating:

4.0

Desiree was incredible! Thank you for all you do

Rating:

5.0

We love Jose! Sad to end our storage time there because he was such a big help all the time and so great to deal with. Thank you

Rating:

5.0

From being to end this was a very professional service. Would highly recommend your company.

Rating:

5.0

The Manager, Jose, is excellent. He's always been helpful and professional.

Rating:

5.0

Desiree and the other workers were so kind and helpful.

Rating:

5.0

Thank you for an awesome job!

Rating:

2.0

My storage unit had two water leaks from the facility roof during my rental. After discovering the first leak and reporting it, I presumed that the problem had been addressed but it wasn't

Rating:

5.0

Only down side is the minimal parking

Rating:

5.0

Great place!

Rating:

4.0

Staff at this Uhaul is always very friendly an in a positive mood no matter how busy or how hectic the office is. Thank you guys for all of your help!

Rating:

5.0

Jose & his staff are easy to work with Excellent service!!!

Rating:

4.0

Godd Experience! Although, It would be nice to get partially refunded for early terminations of storage units.

Rating:

5.0

:)

Rating:

5.0

Everyone was very helpful!

Rating:

5.0

Thank you

Rating:

4.0

The third party mover was sub-par but everything else was fine.

Rating:

5.0

Juan was very helpful

Rating:

5.0

Jose was very helpful we appreciated his professionalism.

Rating:

4.0

Very good Will use it again soon.

Rating:

5.0

Great facility. Staff very, very helpful!

Rating:

5.0

Jose is great.

Rating:

5.0

So helpful, so kind, so knowledgeable

Rating:

5.0

Jose Del-Prado and the staff provide exceptional customer service. Give Jose a bonus and prmotion for his excellent customer service.

Rating:

5.0

Thank you Jose and all the staff. It was a great time and when I need a storage or truck I will definitely be visiting again!

Rating:

5.0

Always friendly and helpful staff.

Rating:

4.0

none

Rating:

5.0

Thank you guys