Customer Reviews for U-Haul Moving & Storage of Providence at I-95
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of U-Haul Moving & Storage of Providence at I-95
We received excellent service from Joseph Silveira!
I was sen there from another UHaul location because they could not process/fulfill my reservation. So, I left late, the quote was different, and I had to pay for a cab between the two locations. Not Oxford Street's fault, but a bad UHaul experience.
I was blocked with other trucks in the way and not able to park. The website says open 24hours. I arrived there at 530 pm and they were closed. I just parked the damn truck by going in the exit the wrong way and caught some men illegally dumping in your dumpster. I just wanted this experience over. I am done.
The young gentlemen at the front desk were extremely polite and very helpful.
The team was great. Steven Lugo was very helpul and funny.
Poor customer service representatives. I paid more than necessary and had to wait to talk to managers.
The manager was very unprofessional his .name is Ricardo he was unpleasant, and he didn't provide me with clear details on rental agreement. I called several times to report a flat tire to roadside they took 8 hrs and Ricardo stated he didn't care and to jus get the truck back.
This staff was incredible even came after hour, very nice and the facility is excepetionally well kept.I thank you deeply for accomodating me that day
The staff were personable and helpful. The truck had a flat tire that I picked up right before starting the drive. I had to use roadside assistance. They were also very helpful and made repeated checks to make sure the repairs were in process. The company that they used, Sullivan's Tire, was excellent.
Steve was very helpful in finding a second drop off location for us.
A little better signage about the rental pickup spot
Very satisfied with the service
The facility was very good I`m happy with the service
I was very happy with the security and cleanliness of the facility. The staff was very friendly.
Great customer service, friendly professional staff. I have renters other locations -California and Rhode Island - this location was the best! I would rent again from this location, bypassing 3 other options closer to my home.
The Staff was very professional and accommodating.
Everything went well and in a timely fashion
Staff was very friendly and helpful.
Service was Excellent and the check in process was quick.
Super secure and the customer service was great.
First and foremost I would like to thank Ricardo for his accommodating service. He helped me out in my time of need and they were more then patient with me through everything.
The facilities were very clean and well maintained. Mr. Jimenez was very friendly and helpful. I would use this facility again and would definitely recommend it.
Staff was friendly, knowledgeable and helpful. The facility was clean and well-maintained. We would recommend it!
Staff was friendly respectful and eager to help
I was still being charged 3 months after moving out of my storage unit.
The service there was horrible. There were employees being rude when asking details about the storage unit or a basic question.
The service was excellent the prices suck. If I had time to bring my stuff to Pawtucket I would have. They are much more economical for the space and money.
The employee who helped me was extremely helpful.
The help was very good by the gentle men in the office.... I fell my things will be secure... Thanks guys!
I want to a big thank you to everyone.
Last year I didn`t have a good experience an was forced to use another storage facility. I went back this year bc of the convenience and was very pleased with the service I received.
Customer service is excellent, very responsible and courteous at all times... I would definitely recommend to others. Thank you!
Everything was explained well. When I asked questions they were answered so no understood better.
excellent staff and manager
Clean, well lit, attentive staff. I will admit the gentlemen who showed me around could have been a bit more knowledgable. He kept second guessing his answers/sales pitch.
Ricardo Jimeniz went out of his way to accommodate my unusual circumstance. I was not able to be at my unit when movers came to load my things. Ricardo helped me arrange a solution.
My only problem was that when I signed up I was told that I would be able to access my unit 24 hours. I wasn`t aware that I had to pay an extra fee to get into my unit if I needed to after hours.
COMPLETE IDIOTS. I was repeatedly mischarged, overcharged, and credited so that my bank acct was totally fucked up, even when they SWORE my card wasn`t being charged! Illegal...
Very pleased with the prompt and courteous service!
I recommend this location. We had a good experience and our stuff was secure and in good condition.
The staff here are great! They are knowledgeable, friendly, always ready to assist with anything. 9/1 is a very busy time for them, but I saw them juggle multiple customers and phone calls like pros.
They were always very respectable and funny. Lighting was maintained and floors always spotless.
I never had a problem, when needing assistance. The staff was always very helpful, friendly and courteous.
Saturday`s staff was excellent!
The manager said that the facility was secure but a homeless man was sleeping on the 4th floor!
Storage space was a bit cool. Service was great and friendly would definitely recommend and go back.
Card cloned. 2 Latina men on camera using it.. investigation ongoing. called manager, staff said, he aint gone remember to call YOU, bout dat..he coming off vacation with lots on his mind..CALL HIM!
excellent staff, friendly and helpful. I already referred it to a friend!
The staff was very friendly and helpful. We were very satisfied. Thank you again.
The experience was a good one. Helped solve a lot of problems in a very short period of time.
The gentleman who waited on me was excellent!
Regarding the security issue, the door to our building D was broken left open.
Problem with rats? Saw a rat poison container in my rental space.
This is a stupid survey. yes/no answers are not adequate. You`re not getting good data here--get help designing your survey.
UHaul saved my skin after a failed attempt to use PODS. THANK YOU! Couldn`t have been easier, friendlier or more convenient. What a HUGE relief! Grateful to be in the hands of UHaul.
Everyone was very professional. I will recommend this facility.
Everyone was very helpful and professional, Ramon helped us multiple occasions
One problem after another. Payments that were made just magically disappeared, even started bringing witnesses with me when I made my payments and STILL had issues with them saying I hadn`t paid.
The unit I reserved was rented to someone else + the van I reserved for 24hrs was not available for 24hrs.
LEVEL OF SERVICE WAS AVERAGE
the two people there were very nice and helpful
The added security swipe card system was not necessary. It was inconvenient to swipe the card each time you had to use the elevator. The previous method of typing in a personal code was secure enough.
Ricardo Is a valuable employee to your company he is helpful and generally cares about customers He went above and beyond to make sure my needs we`re met
Staff was rude and not helpful at all.
The only thing I would change is the pricing
The young lady who helped me was very pleasant and professional. It was because of her that I had confidence renting here
I received excellent customer service I would recommend this location to my friends and family
Thank you for your service
The staff was very friendly and helpful.
Clean, convenient and safe seems to cover it all.
Only one problem: the manager was kind enough to set my card to late access, but it didn`t work. I was locked in the compound for half an hour. Luckily another customer let me out.
It was a good storage place for the timeframe needed.
I used this facility for about 4 years. Service was very good and the people working there were always personable.
I was very impressed with the level of care and service.
Barbara and her staff were friendly and efficient.
Terrific, convenient, clean, friendly, welcoming, safe.
Barbra is an awesome lady and was very quick to respond whenever I had a question about anything. The rest of the staff was always available and very polite, I would recommend you to anyone.
it was a good experience, the staff were helpful.
The manager was excellent the service is excellent place is clean and that`s what I have to say
My experience was excellent. I was especially impressed that I was always greeted by name and the manager even remembered my locker number. I would recommend this facility anytime.
Very professional, pleasant experience.
My experience was very positive. The staff was friendly and welcoming and really made me feel at home
first time user. staff was helpful, courteous,
Service was great!
Barbara customer care and attention have been super, we really happy with her approach to our needs and concerns. Barbara a great employee o. Dr. Luis Martinez, GMV300 International
Barbara was a gem! I will definetely use again and have been recommending your services.
Customer service suffered a bit when u-haul purchased the storage center. I`m glad they retained Barb who make the place wonderful.
Excellent overall service, staff member was extremely pleasant to work with.
No complaints, clean, decent temperature maintained.
The staff is very helpful and I plan to use this facility again next summer.
The staff was always so wonderful and helpful!!
There should be 24-hour access because peoples` schedules are completely different
The unit I rented had mouse droppings!!! Did not move stuff into the unit!!!
Barbara made me feel welcome and the process easy. I like having a friendly, caring real person to interact with!