Customer Reviews for U-Haul Moving & Storage of Pueblo
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of U-Haul Moving & Storage of Pueblo
Renting a Uhaul was so easy and quick. The return process was even quicker. Staff was very knowledgeable and helpful. Even loaded the boxes I had bought in the truck.
I think everything you're doing is very efficient and great customer service!
My location drop off was changed 4 times. The final time it was changed was when I was at this location at the time it was supposed to be dropped off. I was told that NO LOCATION in a 40 mile radius would take the truck. I was charged different amounts, told different amounts every time the location changed. The young man that checked the truck in when it was returned was exceptionally rude and unpleasant from the moment I walked in. (the other individuals I dealt with in person were very pleasant)
The truck did not run well. Needs a new transmission
Every time I rent online and then pick up the price is different then even higher when I return I have to spend extra time going back over paperwork to show overages
Only issue I came across was the truck I rented pulled to the right and the steering wheel was off center to low left this vehicle needs an alignment.
Great staff. Did everything to accommodate our needs.
Robert the representative at the counter at when I dropped of the truck was great. Very helpful and quick. Thanks.
Need to make sure. Whoever called me dont make me soo stressed out telling me that what I order. Wasnt there!!!! I went in a day early. And talked to the manager and what a sweetheart he delivered what I order!! Whoever made that call tonight before telling me that the hall was not available stress me out unacceptable
I had great service from Jose he was friendly and the customer service was great I have rented from uhaul multiple times.
my experience was perfect from start to finish. Thank you!
Customer service wasn't the best but the truck was fine and was able to get through my move and return it on time.
Only 2 guys working. Had a 9:00am reservation to pick up a trailer, was there on time, had to WAIT and WAIT and WAIT. Did not get trailer until 10:00am. Same with drop off, was there at 3:50 for 4:00 drop, same 2 guys there, had to WAIT and WAIT and WAIT. This location needs more help / better training, something.
Great job by the team at this location. Very professional
Very Good idea to leave trailer out on corner to help find the correct road.
Excellent Service and truck!
truck does need to be retired very hard to drive a bit on the shakey side
Everything was quick and easy, thank you.
Brandon at the Pueblo Uhaul is amazing! He went above and beyond to help us! He is a valuable asset to your company!
Mover was very professional
Don't know how to improve because the service was outstanding.
Excellent customer service from everyone at this location.
This couldn't have gone smoother....the equipment was excellent and I was so pleased about the return of the equipment....done outside and took only minutes! I'll be back!
There was not a question about the personnel at this location. The woman that worked here was not very keen to clients. The workers seemed more interested in each other than the clients. I was happy with the one who served me. It was quick but it wasn't pleasant.
was good overall and was satisfied with the rental :
Employees at this site were helpful and got me in and out in a very reasonable amount of time. Rented a pickup, inside was clean, outside could have used a wash and also noticed jack was missing from truck. Overall a good experience.........this truck had low miles and was like new, traveled nearly 1100 miles with absolutely no issues.
Trailer pulled hard and was jerkey going down the road. Ramps hard to extend I used more fuel on this trip than the last trip to the same destination. The agent that took care of me was very helpful and friendly.
Waited for 30 minutes for someone to assist me when I had an appointment to pick up the equipment at 6pm.
I purchased the insurance, not knowing that my State Farm policy would give full coverage. I call the scheduler office and left a message and she said she made a note for the U-Haul office to call me back to remove the coverage she never did call me no one ever did. I called again and talk to a gentleman and he said there's no way he could remove the coverage because it was a sign contract and there's no way that he could ever remove the coverage.obviously I didn't agree with this, and call the schedulers office and talk to Karen, I'm not sure what location she is out of but she took care of everything and took very good care of me and I will be back because of Karen ,she offered to the coverage was very polite to me
The professional manner in which this location is run is refreshing! Keep up the good work!
Continue the great service
Very accommodating. Due to a SNAFU when I reserved the truck, I put the wrong date needed. I went in on the following day ( the day I actually needed it), and they were still able to get me the truck. No issues at all.
I really feel like family. Everyone is so professional and knowledgeable.
everything wonderful planning on renting again in few weeks. Thanks for the help. All employees should get bonuses.
Hire more people but the one person there was very friendly and fast.
Outstanding service. Would like to have military discount of 10% on my adjusted billing.
Need u again soon. U offer discount ? My husband has aarp
You need a frequent renters card
Prompt and courtiouse thank you all at uhaul. Mark nevil
When we returned the truck on Saturday afternoon there was only 1 counter person working (4 PM) and we had to wait over 30 minutes for assistance as she was the only one on duty and there were so many that she was trying to help.
Great customer service! Process to reserve, pick up and drop off was very easy!
Always have had great experience with u hall
And all have great customer service
Profesional,friendly,knowledgeable and will return for services as i have many times.
Just hope not to move again for long time ! :)
Need more help. Long waits checking in and out.
Only I customer rep on a Saturday. Had to wait 1 hour in line to pick up trailer.
Only problems I had was not told had to use credit card for a pick up at first and not told 80 would be taken out right away. Other problem I reserved a truck went to uhaul.com and my reservation was canceled so had to call back and re do the reservation. Other then that it went get
This facility is secure and very clean. I was very happy to use this storage.
EXCELLENT CUSTOMER SERVICE
Good experience all the way around!
The issue is and the location. Brandon did a great job, great customer service. The issue is your equipment. Your van had a check engine issue and would only idol to about 8 miles an hour I was told this is common with Uhaul. Furthermore I was told it would take up to two hours for recovery I decided to go ahead and wait it out myself and by chance the van was finally able to run. You need to do a better job of checking your equipment your own people say so .
Desire customer rep. and Manger at U Haul Provided me with superb customer service! I haven't rented for a while and had a lot of questions!excelent experience!
I think overall I received excellent service. Friendly, fast & courteous. I called a representative due to late return fees and they worked with me, gave me some extra miles. I can't complain about the service, it was great!!
Ronald was very helpful and professional. Enjoyed dealing with him.
Fast, efficient service. Thusxwas our first exoetience with this location. Will use again.
Have garbage cans around to throw away garbage , for when customers are loading and loading their storage units !
always have great service from this location
Joshua Pope checked me in and out; and he was great. Efficient, friendly... Very nice.
the location seemed to be crawling with crickets inside... Wouldn't make me want to store stuff there if I needed that service.
Offer more than a $3 discount when you make an unnecessary up-sale.
Great service at check-in!!!!
Very nice and check-in was easy and any problems with the bill were handled with ease. Great service.
Upgrade computers or software. The staff was great, professional, helpful. But upon pick up and return many people including myself had to wait in lines. The problem was due to computer problems. Very frustrating for customers and staff alike
Nothing, Everyone was so friendly and helpful
computer system is slow and could be improved at the counter
The staff were very friendly and the facility was clean!! No problems!!
The owner and employees were very helpful, friendly, courteous, and just all around good people.
The the staff was excellent and very friendly. The UNIX delivered a few days early and again the delivery lady was very nice and precessional. Great job.
The storage units are small. Also the space to get into them is very small.
Not ready as scheduled, took over an hour, which caused additional fees from movers.
Over charged, was told I had access to 24 hour storage by one person then told I didn`t by another. I was given a key card that didn`t work. Frustrating experience.
I had storage in your facility for over 4-1/2 years. i changed storage rooms 4 times. Your staff was always friendly and helpful during the times I needed their help or assistance.
Staff was very professional and helpful. One of the more busier locations I`ve been to.
Very kind and helpful staff with the highest standard of professional service. I highly recommend U-Haul Moving Storage of Pueblo for all your moving and storage needs.
The emails from the other end are too many over 25 every hour for 2 days
Great help and courteous. Would do business with them again.
My reservations did not meet my accommodation. My U*haul was too small and my storage room was too small. I feel I was over charged for everything.
The staff at this facility are very courteous and helpful.
This facility`s level of service is very good.
Nothing but problems from the moment I walked into the store! Joshua I believe was being trained by Brandon Stewart VERY HELPFUL in resolving problems! Lights did not work at the end of the halls!
It`s a little expensive but overall a great storage facility.
customer sevice was excellent
Shaun displayed a very professional demeanor and was extremely helpful in setting up a storage room for us, as well as assisting us with the trailer hookup. Give this guy a raise!
i could NOT be MORE pleased. kudos to your employees and management at this location.
Very knowledgeable and accommodating.
Both David and Brandon were extremely helpful and kind to us. They also offered us water since we were unpacking in the hot sun. Thanks guys!
The manager was extremely nice and helpful.
The Box wasn`t ready and I had to get 2 trailers. But I would like to acknowledge Shawn Winch office 866029 Pueblo. He was excellent. He went above and beyond.
Staff in Pueblo went the extra mile when my family and I truly needed it.
Very good experience.
Have used your storage facility for over 20 years and never had a problem!
as always the staff is great,always friendly,helpful,great customer service.this time I needed help at the last minute and they were great in accommodating my needs.thanks for everything
Very helpful and competent staff.
The efficiency of the process for unloading, storing and turning in of equipment needs improvement. The facilities were adequate and the staff were friendly.
Everyone involved in assisting us has been helpful and courteous.
We were VERY pleased with the facility and the service. The manager there is so friendly and helpful. Thanks to you, our move went very smoothly.
No lights inside the units. Had to get 2 storage units and buy 2 locks for both of them. The female front desk was clueless.Excellent for the guy closer,POOR for her! Thank you
Staff was very helpful professional and friendly. No waiting. Units very clean and climate controlled.
Staff was friendly and helpful. Would have preferred a ramp to 2nd level versus stairs, when loading/unloading. Would recommend this location!
The sraff at uhaul always meet and exceed my expectations thank you so much
Excellent facility, excellent customer service, would definitely use this facility again.
Joshua and David were both very friendly and helpful.
Everything was good and the staff helpful.
The staff was always courteous and helpful with any needs I had. Thank you for helping me out with the space I didn`t have. :
The staff and managers at this location are the best I have ever interacted with.
I will never go to the pueblo storage again. The only thing i can say about them is they will rip off the handicap and elderly
they`re probably more suited for smaller households
The manager David and his staff made our experience with Pueblo U-Haul a good one. We feel comfortable recommending the facility to friends.
Dezerai was great-- always pleasant. Wish her a lot of luck on her move up!
There were signs that said there was an elevator and there isn`t an elevator. It was difficult to get our furniture upstairs to move in and downstairs to move out.
Very very good customer service and security.
I was very pleased with the customer service. Very easy to work with and made the experience easy and stress free.
Never received a receipt and now they want to charge me for one
Stores in MI and CO were good. waited the max possible time. TOTALLY UNNACCEPTABLE! 14 DAYS OF SLEEPING ON THE FLOORS! took us 23 hrs to arrive! Very poor delivery! Very dissatisfied with the drivers!
Everything was ready for us when we arrived, and the staff was very helpful in showing us around.
the facility was very nice and so weas the staff. They gave me all my options and helped me make the right choice.
Great service. Storage lockers need lighting inside them.
In both PUeblo and Arkansas we were pleased with the fabulous customer service. Tom in Little Rock was especially helpful and did it with a smile.
So far it has been a very positive experience!
The only thing negative was that the storage locker seemed to have no light.
Very Helpful to a new resident
Danny, the mgr, took care of me, and he was excellent! My U-Box arrived in FL 1 week BEFORE anticipated! Awesome experience, and I`ll recommend this type of move to everyone!
Staff was very helpful and friendly. I would recomend this site to my friends.
David was very helpful during my relocation. Friendly and courtious
U-Haul in Pueblo was professional, experienced and quick. I was impressed with their work.
The staff was very helpful. We were given extra moving blankets and the store had a water dispenser, which was great with the 90 degree heat outside.
This was my first time renting a truck and storage and the staff help me understand every thing. Thank you.
Personnel at this U-Haul office are professional, friendly, helpful. I appreciated always getting a printed receipt for any payment or reservation.
Not enough staff for as traffic comes in. Things need to be explained better so there are not any surprises when you pick up your reservation.
All staff was truly helpful. I will continue to refer others to UHaul :
Thank`s for everything, Ruby Mata
My items were very secure at your facility.
Congratulations on having the worst customer service ever. Your employees lied to make money and then I had to pay for it. Enjoy the lawsuit from the federal government. You deserve it.
David Garcia was incredibly helpful with both the storage, trailer rental, just an all around helpful individual. Thank You David, keep up the good work. Ruby Mata
Everything convenient and clean and prompt service.
David, the manager was particularly helpful. Great guy. Upper management should take a moment to recognize him for his efforts.
Very friendly staff, and extremely helpful. Thank you
Very pleased with the service that we received and will recommend to anyone that is looking for a great storage facility and great customer service wonderful experience overall.
Poor customer service. You need a new manager at that facility
I would use this service again.
Very friendly and helpful staff at the North Freeway location in Pueblo.
everyone was very helpfull and the place was organized and clean
Manager does an outstanding job!
While renting my storage unit they had closed out my unit without me even being present and gave me flack when I returned to enter my unit. I`m very displeases with the management of this facility.
Storage units were totally inadequate. Access is restricted by small doors and narrow hallways. After arrival, I had to scramble to find a real storage space somewhere else.
staff have no clue what they r doing I paid up front 2 mon of storage got email with late fee. Was fixed was over charged took 2 mon to return the over charge fees by discount the rentaltruck
No lights in the storage room and overhead lights in the corridor were out
I stored my stuff after leaving college, just picked it all up and everything was perfect.
The Ubox arrived with only 2 functioning closures, and it did not arrive on time.
The woman who explained the details showed me the rental space was very professional helpful.It was a pleasure dealing with her.
Took about 0 minutes to check in truck and receive storage access card, thanks to the staff for help and advice.
Very happy... Customer Service was great... I will send my family and friends to uhaul...
very professional and helpful
Note to the wise.. visually check for renters before setting alarm. My stuff was all over the place when we were locked in and alarm went off. Otherwise ...all good.Thank-You, Cindy Lowe
The staff is friendly and very helpful.
The people that we dealt with were very friendly and helpful.
All was fine. You just need larger climate control storage units. Most of my furniture had to be laid on its side.
They were very patient and understanding with our animals that had to be there while we unload.
The manager was not very professional or courteous.
So many things went wrong in Pueblo and Santa Rosa that I can`t tell you all of them in 200 char.
Manager Ken Walker in Pueblo was a bright spot working issues with us.
Haven`t received our u-box yet. I have called to inquire on our delivery several times and have gotten no helpful information.
CREW VERY HELPFUL AND POLITE
the cashiers where very kind and helpful but the manager Ken seemed to not be interested in my business and ran out of security cards so I still do not have one
Overall we were pleased with the storage unit and service.
This has been the perfect answer to my moving problems this year! The staff has been extremely accommodating of our changing needs. I have already recommended this to several friends.
For storage the females were great. Tailer was more Pueblo. I went to Ft. Carson to get a trailer for $267.00. Pueblo wanted to charge me $487.00 one way to Memphis, Tn
The store seems very disorganized. When I spoke with a clerk on the phone I was told one price while in store I was charged a higher price. The customer after me also had issues with the service.
We have been charged way over $200 and can`t seem to get it fixed.
The unit ganityed on line was not the one I got...
The recent change from having two locks on each unit is a mistake. Lockers are no longer nearly as secure now anyone can enter when the outside is unlocked.
Staff was very accommodating, helpful and friendly.
A glitch in the computer program showed units available until point of payment, which required changing to another unit much further from the entryway. Other than that, all was great!