Customer Reviews for U-Haul Moving & Storage of Pueblo
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of U-Haul Moving & Storage of Pueblo
Very accommodating. Due to a SNAFU when I reserved the truck, I put the wrong date needed. I went in on the following day ( the day I actually needed it), and they were still able to get me the truck. No issues at all.
I really feel like family. Everyone is so professional and knowledgeable.
everything wonderful planning on renting again in few weeks. Thanks for the help. All employees should get bonuses.
Hire more people but the one person there was very friendly and fast.
Outstanding service. Would like to have military discount of 10% on my adjusted billing.
Need u again soon. U offer discount ? My husband has aarp
You need a frequent renters card
Prompt and courtiouse thank you all at uhaul. Mark nevil
When we returned the truck on Saturday afternoon there was only 1 counter person working (4 PM) and we had to wait over 30 minutes for assistance as she was the only one on duty and there were so many that she was trying to help.
Great customer service! Process to reserve, pick up and drop off was very easy!
Always have had great experience with u hall
And all have great customer service
Profesional,friendly,knowledgeable and will return for services as i have many times.
Just hope not to move again for long time ! :)
Need more help. Long waits checking in and out.
Only I customer rep on a Saturday. Had to wait 1 hour in line to pick up trailer.
Only problems I had was not told had to use credit card for a pick up at first and not told 80 would be taken out right away. Other problem I reserved a truck went to uhaul.com and my reservation was canceled so had to call back and re do the reservation. Other then that it went get
This facility is secure and very clean. I was very happy to use this storage.
EXCELLENT CUSTOMER SERVICE
Good experience all the way around!
The issue is and the location. Brandon did a great job, great customer service. The issue is your equipment. Your van had a check engine issue and would only idol to about 8 miles an hour I was told this is common with Uhaul. Furthermore I was told it would take up to two hours for recovery I decided to go ahead and wait it out myself and by chance the van was finally able to run. You need to do a better job of checking your equipment your own people say so .
Desire customer rep. and Manger at U Haul Provided me with superb customer service! I haven't rented for a while and had a lot of questions!excelent experience!
I think overall I received excellent service. Friendly, fast & courteous. I called a representative due to late return fees and they worked with me, gave me some extra miles. I can't complain about the service, it was great!!
Ronald was very helpful and professional. Enjoyed dealing with him.
Fast, efficient service. Thusxwas our first exoetience with this location. Will use again.
Have garbage cans around to throw away garbage , for when customers are loading and loading their storage units !
always have great service from this location
Joshua Pope checked me in and out; and he was great. Efficient, friendly... Very nice.
the location seemed to be crawling with crickets inside... Wouldn't make me want to store stuff there if I needed that service.
Offer more than a $3 discount when you make an unnecessary up-sale.
Great service at check-in!!!!
Very nice and check-in was easy and any problems with the bill were handled with ease. Great service.
Upgrade computers or software. The staff was great, professional, helpful. But upon pick up and return many people including myself had to wait in lines. The problem was due to computer problems. Very frustrating for customers and staff alike
Nothing, Everyone was so friendly and helpful
The manager at this location was extremely helpful and accommodating.
Ever thing was fast and easy your people were helpful and friendly i really don't think you need to change anything
This center is helpful, efficient and very personable. Staff was amazing
everything good this visit.
Keep up the Good work and thanks for being open on Sundays!!!!
My experience withe the personnel in this location was great. Unfortunately, the overall U-Haul experience was very poor. I received a call on 7/15 around 15 until 7pm stating that I would need to drive to a location 45 minutes away from my preferred location. Because customer service was closed I could not reach anyone to resolve. In the morning of 7/16, the personnel from the original location called and let me know he did not have the equipment and gave me the phone number of the location that I rented the equipment from. Unfortunately, when I put the address into my GPS, I was directed to Texas. Once we found the correct address, we tried to confirm the drop off location and found out that the location no longer was in the Haul business. Thank goodness we called!! We then called other locations and found one with a night drop, Sensible Auto. This was the biggest FIASCO I have ever experienced renting a moving truck! I have used Haul in the past because I feel that they are a reputable company. I will now choose based on value and customer service.
This is the only good, clean competent Uhaul place I have ever been, the worst being the one in Silverthorne, Colorado. Too bad the kind staff in Pueblo has to do with the Uhaul corporation's incredibly clunky computer system, which has been awful for as long as I can remember, at every Uhaul I have ever been to. I find it unlikely that you will ever improve it. Kudos to the great staff at the Uhaul in Pueblo, on Carruth, and thumbs down to the Uhaul corporation's moribund computer reservation system.
Computers were very slow took a long time to get truck, the Employees did what they could do and where very good at making sure we new what is going on
Make the displays and inviroment modern looking to match the professional associate that attend the customers.
Everyone was very nice and professional!! Very smooth process!
We are extremely disappointed in how the financial part of using your company went..the price changed after the reservations to a much higher dollar. The amount charged for the gas was outrageous as we did all but maybe 50-70 miles more then agreed on..the price for that plus paying at the pump was an outrageous charging...unless we are desperate , we will never rent from the U-haul company again...
Have all printer Fixed so there's no long Lines... Thanks..
Everything went smoothly for drop off.
Great service from Joshua and Jessica - Overall great team!
Was advertised to do tow bars and the mechanic said no and wasn't very interested in helping. Check in staff were lovely and nice and efficient
computer system is slow and could be improved at the counter
45min wait to pick up the tow dolly...this was after using the online recheck in. Location was very understaffed
The staff needs to be more friendlier. Gentlemen who waited on us was very "mechanical" in his approach. I would suggest smiling more, or displaying a better attitude. He appeared disconnected..... "tired of his job."
Made us a little nervous how bald the trailer tires were, but luckily no problems.
Customer service rep was excellent! Great experience!
I would not use the on line services just order your truck .
Then go and order your moving help directly from the people you want to help you move NOT thru uhaul
Staff is very uninformed, they could even get me the truck return address nor the address to the storage I had reserved that I had to cancel.
The staff were very friendly and the facility was clean!! No problems!!
I asked for a pick up and return in Pueblo west. I received a phone call the night before to pick it up in pueblo. Then 2 days before the return I got another phone call that the return was going to be yet another place. Ridiculous, I got fed up and returned it today. 2 DAYS EARLY. You guys need need to get your crap together. Will probably never use you again
Brandon and the young lady that checked me out were great. Polite and knowledgeable
Service was 100% better this visit cmpared to my last visit
Frankly, everything was great! Friendly employees, the trailer I rented was in good shape. Very good experience overall!
I went in to make a reservation and got such great customer service from Charlene Rodriguez. She helped me pick out the right truck and assisted me in getting some boxes. She was a great help, very courteous, and funny. I would do business with them again just because of her. AWESOME customer service!
rude service also very unprofessional service would not recommend to anyone!!!!!!
it took 25 min to rent a app dolly
The exterior of the truck could stand to be cleaner, especially the windows.
Desirea Jimenez has been the rental agent that has helped me the last few times I have rented, and is the main reason I go back. She gives the personal attention and service that is lacking at most other U-haul Locations. She is always very helpful, courteous, and does great when there is a store full of people. She is your best asset.
great customer service, when returned I was in and out fast. NICE!!!
Higher mangers/supervisors with better communication and people skills. When a customer asks to speak with a manager, they shouldn't have to deal with an attitude.
Nice to get such a good trailer and extra moving equipment at a great price!
area was small, rep forgot about me upon return
Best return experience I've ever had with uHaul.
They apologized for all that happened to us reading the truck rentals in Denver, and made sure that we were as satisfied as we could be given the circumstances.
Not A thing,At was all good.Thank you
Spent almost 2hours waiting for truck
Certain employees were pretty rude and condescending over the phone. They seemed almost secretive when it came to policies for pick-up and drop-off times and locations. Just give me straight, honest answers please (politely!).
Small facility/lot for the amount of business that takes place,
Excellent customer service and very helpful crew of workers.
The customer service was great once I was able to talk to someone. The issue was that there were about 20 people in line and only one employee who was available for rentals. I went online and confirmed by reservation to save time at check in and still waited about 35 minutes to me seen.
Check in was slower than in Colorado Springs, had to wait 5-10 minutes before I was checked in vs. less than a minute in Colorado Springs.
The owner and employees were very helpful, friendly, courteous, and just all around good people.
The the staff was excellent and very friendly. The UNIX delivered a few days early and again the delivery lady was very nice and precessional. Great job.
The storage units are small. Also the space to get into them is very small.
Not ready as scheduled, took over an hour, which caused additional fees from movers.
Over charged, was told I had access to 24 hour storage by one person then told I didn`t by another. I was given a key card that didn`t work. Frustrating experience.
I had storage in your facility for over 4-1/2 years. i changed storage rooms 4 times. Your staff was always friendly and helpful during the times I needed their help or assistance.
Staff was very professional and helpful. One of the more busier locations I`ve been to.
Very kind and helpful staff with the highest standard of professional service. I highly recommend U-Haul Moving Storage of Pueblo for all your moving and storage needs.
The emails from the other end are too many over 25 every hour for 2 days
Great help and courteous. Would do business with them again.
My reservations did not meet my accommodation. My U*haul was too small and my storage room was too small. I feel I was over charged for everything.
The staff at this facility are very courteous and helpful.
This facility`s level of service is very good.
Nothing but problems from the moment I walked into the store! Joshua I believe was being trained by Brandon Stewart VERY HELPFUL in resolving problems! Lights did not work at the end of the halls!
It`s a little expensive but overall a great storage facility.
customer sevice was excellent
Shaun displayed a very professional demeanor and was extremely helpful in setting up a storage room for us, as well as assisting us with the trailer hookup. Give this guy a raise!
i could NOT be MORE pleased. kudos to your employees and management at this location.
Very knowledgeable and accommodating.
Both David and Brandon were extremely helpful and kind to us. They also offered us water since we were unpacking in the hot sun. Thanks guys!
The manager was extremely nice and helpful.
The Box wasn`t ready and I had to get 2 trailers. But I would like to acknowledge Shawn Winch office 866029 Pueblo. He was excellent. He went above and beyond.
Staff in Pueblo went the extra mile when my family and I truly needed it.
Very good experience.
Have used your storage facility for over 20 years and never had a problem!
as always the staff is great,always friendly,helpful,great customer service.this time I needed help at the last minute and they were great in accommodating my needs.thanks for everything
Very helpful and competent staff.
The efficiency of the process for unloading, storing and turning in of equipment needs improvement. The facilities were adequate and the staff were friendly.
Everyone involved in assisting us has been helpful and courteous.
We were VERY pleased with the facility and the service. The manager there is so friendly and helpful. Thanks to you, our move went very smoothly.
No lights inside the units. Had to get 2 storage units and buy 2 locks for both of them. The female front desk was clueless.Excellent for the guy closer,POOR for her! Thank you
Staff was very helpful professional and friendly. No waiting. Units very clean and climate controlled.
Staff was friendly and helpful. Would have preferred a ramp to 2nd level versus stairs, when loading/unloading. Would recommend this location!
The sraff at uhaul always meet and exceed my expectations thank you so much
Excellent facility, excellent customer service, would definitely use this facility again.
Joshua and David were both very friendly and helpful.
Everything was good and the staff helpful.
The staff was always courteous and helpful with any needs I had. Thank you for helping me out with the space I didn`t have. :
The staff and managers at this location are the best I have ever interacted with.
I will never go to the pueblo storage again. The only thing i can say about them is they will rip off the handicap and elderly
they`re probably more suited for smaller households
The manager David and his staff made our experience with Pueblo U-Haul a good one. We feel comfortable recommending the facility to friends.
Dezerai was great-- always pleasant. Wish her a lot of luck on her move up!
There were signs that said there was an elevator and there isn`t an elevator. It was difficult to get our furniture upstairs to move in and downstairs to move out.
Very very good customer service and security.
I was very pleased with the customer service. Very easy to work with and made the experience easy and stress free.
Never received a receipt and now they want to charge me for one
Stores in MI and CO were good. waited the max possible time. TOTALLY UNNACCEPTABLE! 14 DAYS OF SLEEPING ON THE FLOORS! took us 23 hrs to arrive! Very poor delivery! Very dissatisfied with the drivers!
Everything was ready for us when we arrived, and the staff was very helpful in showing us around.
the facility was very nice and so weas the staff. They gave me all my options and helped me make the right choice.
Great service. Storage lockers need lighting inside them.
In both PUeblo and Arkansas we were pleased with the fabulous customer service. Tom in Little Rock was especially helpful and did it with a smile.
So far it has been a very positive experience!
The only thing negative was that the storage locker seemed to have no light.
Very Helpful to a new resident
Danny, the mgr, took care of me, and he was excellent! My U-Box arrived in FL 1 week BEFORE anticipated! Awesome experience, and I`ll recommend this type of move to everyone!
Staff was very helpful and friendly. I would recomend this site to my friends.
David was very helpful during my relocation. Friendly and courtious
U-Haul in Pueblo was professional, experienced and quick. I was impressed with their work.
The staff was very helpful. We were given extra moving blankets and the store had a water dispenser, which was great with the 90 degree heat outside.
This was my first time renting a truck and storage and the staff help me understand every thing. Thank you.
Personnel at this U-Haul office are professional, friendly, helpful. I appreciated always getting a printed receipt for any payment or reservation.
Not enough staff for as traffic comes in. Things need to be explained better so there are not any surprises when you pick up your reservation.
All staff was truly helpful. I will continue to refer others to UHaul :
Thank`s for everything, Ruby Mata
My items were very secure at your facility.
Congratulations on having the worst customer service ever. Your employees lied to make money and then I had to pay for it. Enjoy the lawsuit from the federal government. You deserve it.
David Garcia was incredibly helpful with both the storage, trailer rental, just an all around helpful individual. Thank You David, keep up the good work. Ruby Mata
Everything convenient and clean and prompt service.
David, the manager was particularly helpful. Great guy. Upper management should take a moment to recognize him for his efforts.
Very friendly staff, and extremely helpful. Thank you
Very pleased with the service that we received and will recommend to anyone that is looking for a great storage facility and great customer service wonderful experience overall.
Poor customer service. You need a new manager at that facility
I would use this service again.
Very friendly and helpful staff at the North Freeway location in Pueblo.
everyone was very helpfull and the place was organized and clean
Manager does an outstanding job!
While renting my storage unit they had closed out my unit without me even being present and gave me flack when I returned to enter my unit. I`m very displeases with the management of this facility.
Storage units were totally inadequate. Access is restricted by small doors and narrow hallways. After arrival, I had to scramble to find a real storage space somewhere else.
staff have no clue what they r doing I paid up front 2 mon of storage got email with late fee. Was fixed was over charged took 2 mon to return the over charge fees by discount the rentaltruck
No lights in the storage room and overhead lights in the corridor were out
I stored my stuff after leaving college, just picked it all up and everything was perfect.
The Ubox arrived with only 2 functioning closures, and it did not arrive on time.
The woman who explained the details showed me the rental space was very professional helpful.It was a pleasure dealing with her.
Took about 0 minutes to check in truck and receive storage access card, thanks to the staff for help and advice.
Very happy... Customer Service was great... I will send my family and friends to uhaul...
very professional and helpful
Note to the wise.. visually check for renters before setting alarm. My stuff was all over the place when we were locked in and alarm went off. Otherwise ...all good.Thank-You, Cindy Lowe
The staff is friendly and very helpful.
The people that we dealt with were very friendly and helpful.
All was fine. You just need larger climate control storage units. Most of my furniture had to be laid on its side.
They were very patient and understanding with our animals that had to be there while we unload.
The manager was not very professional or courteous.
So many things went wrong in Pueblo and Santa Rosa that I can`t tell you all of them in 200 char.
Manager Ken Walker in Pueblo was a bright spot working issues with us.
Haven`t received our u-box yet. I have called to inquire on our delivery several times and have gotten no helpful information.
CREW VERY HELPFUL AND POLITE
the cashiers where very kind and helpful but the manager Ken seemed to not be interested in my business and ran out of security cards so I still do not have one
Overall we were pleased with the storage unit and service.
This has been the perfect answer to my moving problems this year! The staff has been extremely accommodating of our changing needs. I have already recommended this to several friends.
For storage the females were great. Tailer was more Pueblo. I went to Ft. Carson to get a trailer for $267.00. Pueblo wanted to charge me $487.00 one way to Memphis, Tn
The store seems very disorganized. When I spoke with a clerk on the phone I was told one price while in store I was charged a higher price. The customer after me also had issues with the service.
We have been charged way over $200 and can`t seem to get it fixed.
The unit ganityed on line was not the one I got...
very clean safe storrage enviorment, wish storrage units had lights inside
All employees were very helpful and knowlegable. I was very pleased with the help and information I received.
I never received a bill and paid a week late. I was embarassed when UHaul contacted the person I listed as a reference. I also did not have my bill prorated when I left before the month was out.
It would be nice if the call center and the store were on the same page but mgr was very good
Every time I thought it was resolved and there was a note in the computer, there was another threatening email. I`ll never use UHaul again because of the endless pain it was to get anything resolved.
The facility was clean and organized. However, my experiance with the van rental portion of my move would preclude me from ever using U-haul in any manner in the future.
I was not told the units had very low ceilings. I was told I had rented a 10X20 unit, but was given 2 10X10 units. I had to rent an additional unit in Boulder, our final destination.
CSR`s are very professional and friendly. A very nice company to do business with.
very helpful and even stayed past 7pm to ensure we got everything off the truck
Good service.. Power went out made it difficult for staff to get info entered into system with computers down.
The recent change from having two locks on each unit is a mistake. Lockers are no longer nearly as secure now anyone can enter when the outside is unlocked.
Great facility. I`d use it again.
A female employee who handles accounts was horrible and rude. I think she sees customers as common criminals. If you are interested in details, call me at 719-546-3863. Richard Smith
Staff was very accommodating, helpful and friendly.
You need to better staff your stores and it is kind of hard to get large things into those storage units. Say, your entertainment center, because you just moved your house...
My payment date is the 15th Paid in full Nov 15 closed the unit out on Nov 19th and was still charged the full month!! Never Again.
The manager was very freindly and helpful in getting us all checked in and set up with the storage!
The staff was very helpful, even over the phone when we had to call in for questions.
A glitch in the computer program showed units available until point of payment, which required changing to another unit much further from the entryway. Other than that, all was great!
It would be a bit more convenient if the weekend hours were longer.
The manager was very helpful and easy to work with!!!
Seemed if anything a little understaffed.
Paul the GM was very helpful in everyway we could think of