Customer Reviews for U-Haul Moving & Storage of Richardson
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of U-Haul Moving & Storage of Richardson
Great job friendly staff.
supervisor seems was not in good mood when i picked up the truck, overall i was not satisfied with his manner..Make sure the supervisor treat your customer so welcome with smile not with grumpy face, it will help us since most us have big problem in moving. Thanks
Staff here are amazing! It was pouring rain today and they were working so quickly!
Setting up the reservation was easy. Picking up the truck was even easier. I had no problems with the truck. I wouldn't change a thing. Everyone was nice and helpful.
Staff didnt welcome us as we walked in. The parking is not well marked at this location. No other customers were there when we were there but were quickly met with move your vehicle you are in the return lane. We had pre-checked in so it took us longer to park our truck than it did to get the papers and go. No good morning, no welcome to uhaul. Just rude.
I will be using uhaul again at this location
Had to wait a long time to get someone to turn in truck. Customer service was not the best.
the wait time was very good
We told them when we got the truck the engine light was on. They claimed it was from oil change. They would not change out. No power steering. no brakes. over heat. Belts broke. We got lucky to make it back . Terrible service and they didnt care when we got back. Had to cut move short . Horrible Horrible Horrible
Nothing that I can think of. My experience was excellent.
Sheetrock trash in ramp tank was 7/8 instead of full had to have paperwork adjusted to reflect tank , and had a blow out outside of Guthrie Oklahoma and to wait awhile before help arrived from far away. Melted plastic all over car from blow out. Nice couple fixed tire.
U guys should offer free gas wilthbtruck using 25 miles or less.
This is the first time that I made a reservation online and used the Express Check-in. As a result, everything went extremely well!! I've had great service experiences in the past with Mr. Sutherland and his staff at this location and will continue to do business with them. Thanks for making my recent moving experience an easy and smooth one.
I got overcharged, the staff doesn't know how to read the odometer whatsoever or they get compensated for extra miles that customers drive. I drove 18 miles but got charged for 42. Luckily I didn't leave the premises and after I reviewed the receipt I had to go and get everything straightened out. The staff wouldn't even go and recheck odometer until I pulled my recipes for gas that I paid for. For $5 worth of gas that I spent I couldn't drive 42 miles. After that the staff member went and checked the odometer I guess and was able to refund me. Well I have to wait few days for a credit in my account. Very unhappy!
hard to get a big truck into this property. When I walked in to the store, the general manager was too busy playing around on his phone to help me drop the truck off. General Manager was VERY RUDE - would it hurt to crack a smile??
Gased it up before returning and still received a $14.53 charge to my account this week with no explanation .
Have the other locations be as awesome as this one. The person hooking the trailer up when I picked it up double checked everything. Even had to run inside to check the kind of trailer my car/hitch can tow (it's unusual, and I appreciated the concern). When I went to drop it off, the person tidying up the outside immediately told me where to be, and ran over to unhook the trailer so I could be on my way.
Pick up and check off employees were slow and very rude. I checked in online, they insisted I did not but then said 'well, your drivers license is showing up'. An advertised $19.95 per day Econoline van with collision damage waiver ($10) kept 5 hours and driven 30 miles was $56.82 not including the $12 gas I put in...
Honestly, overall the place was nice as were the vehicles. My only issue was that the employees were understaffed on the Sunday that I picked up the van. There was only one worker and though she was nice, she wasn't exactly "swift". To be fair to her, she was the only one there having to deal with everyone.
More Maintenance on vehicle needed
The process was quick and easy. I don't really have any suggestions =)
Drove like crap
Door locked me out, brakes shaking.
And it was very old and not new like they had on there website.
General Manager had a bad attitude
The manager apparently knew what he was doing, however, not very friendly when we parked in the delivery equipment lane. Would not service or hear what we were picking up until we moved out of the lane.
This site and the one in Burleson were terrific. The problem I had was that we were suppose to pick up the rental truck at the Dallas Parkway site -when we got there - they said we had to drive 25 miles to Richardson to get the truck. They were not courteous or helpful. I do not understand why they did not have a truck for us when they knew the day before they would not have one. I think UHaul need to change their policy and have th vehicle that we rented weeks in advance at the site we reserved it and not make it our problem that you did not plan for your inventory. Also the $50 dollar guarantee - the Dallas Parkway manager told us the Richardson site would credit us the $50 dollars - of course Richardson said that was the Dallas Parkway's responsibility. I had to call UHaul support and request the refund. They submitted the paper work for the Dallas Parkway to credit my account - I had to call back a week later because the credit had not arrived. In checking the status we found out that the Dallas Parkway site had authorized the credit but had not submitted it for processing. The support center staff submitted it for them and I did receive the credit. It seems to me that the Dallas Parkway site has a problem in that they don't want the $50 guarantee to show up on their records - must have too many. I would check on their management, Richardson and Burleson staff were more than helpful and friendly - they gave us superior service.
Employee's where very friendly and attentive to my needs. And will come back in the future.
I reserved a light plug install and a trailer at a different location on Greenville... YOUR CALL CENTER FAILED MISERABLY! Not only did the original location have the capabilities to install the lights, they didn't have the trailer in stock. But the man was helpful and sent me to another location, which also didn't have install or trailer, I finally was helped at 412 Central Expy. They were VERY nice and helpful, but understaffed. What should have took be an hour and a half took me 3 hour because of all wrong info in Uhauls computer system and the lying by the call center staff!
Nothing! Great experience!
Your receipt is in a format not supported by my phone or laptop. Could it be in a .pdf format
Excellent drop off system after hours
Wow ... loved it!
Easy, great technology, and perfect location for us !!
Excellent, professional and fast service!
Vernon was extremely helpful, made my experience a positive one.
The girl who took off the trailer was a beast!! You go girl!! Awesome service!!
Keep providing excellent and efficient customer service!
The gentleman who checked me out was not friendly or helpful. A different guy who actually hooked up the trailer to my truck was better.
I told the Assistant Manager at this location about all the problems I had and he took the keys from me and said I don't have to pay for the trip and he would let the manager of this location know about all the problems I had with the truck.
Have rented here several times. Always very pleased with their service.
No recommendations. Service was as expected.
Perfect transaction. Made our move much easier.
the brakes were a bit mushy
Keep doing what u do beat. No problem in picking up, no problem in switching the pick up date or no problem in returning my rental...thanks u haul team!!
Fast, Great Customer Serivce, and Really Helpful!! Thanks!!
The person who checked me out Saturday AM. Was great. Female. Also the person who checked me in on the PM was great.
I appreciated the fact that you had 3 people behind the counter on Saturday morning. This made the line of people waiting move much faster.
Great staff and GM. I will be back to use this location.
We reserved the truck at one location and had to pick it up at another location further away. Mileage calculations were from place of pick up to place of drop off so we had to add mileage because we were further away from the place we reserved. Seems we were nickel and dimed every time we turned around. At least the mileage charge was fair.
One employee spoiled the fact the lady checking us in was nice.
I used a small truck for two hours and it cost me $55. - (+$4 in gas). - Total rip off. - I will never use a UHaul again. - The store was fine, the people were fine... The charge to use a SMALL (10') truck for TWO HOURS costing SIXTY DOLLARS is RIDICULOUS. - You have lost a customer AND I will never recommend you to anyone.
The van was great, clean and in great working order.
This person promised to adjust my bill to reflect the $75 discount and did not.
Great. Quick and easy. Thx!
I had a remaining balance that ended up in the UHAUL claims when I was told from the beginning that any over payment or remaining balances would be deducted from my credit card on file. However, this did not happen for me, I got told I would owe late fees associated with nonpayment of the remaining balance, so I had to make calls to get this paid to avoid fees. I thought it would just be deducted from the card on file like I was told.
My credit card was billed for services that I did not receive myself. I gave my credit card information for my brother just to be used for a reservation and told the agent at the desk that it was not to be used for payment. I did not swipe my card and the agent said it was supposed to be a cash only transaction. However, my credit card was still billed when the vehicle was returned against my instructions. The location is in Richardson, Texas on Highway 75.
During a previous rental, me wife had words with an employee that had a smart mouth.
Office area was very messy. The employee was very nice. I am an animal lover but he had his two Boston Terriers in the small office with him. He crated them when we came in but they were barking as we were trying to handle business. This would not keep me from recommending this location. The employee was very helpful to us. Office area could use some cleaning up!
Had excellent customer service
The truck reeked of cigarette smoke to the point of being intolerable, and the cab had not been cleaned in a very long time. The last customer's paperwork was still in the glove compartment, so nobody checked in there, obviously. The truck was in good working order, but the smell made for a miserable trip from Texas to Georgia. :(
I waited in line for 10 minutes before I could talk to a counterperson. I had booked and checked in online. I should have been able to get in and out in under 5 minutes and not 20
Dropped off keys, no waiting. Was told receipt would be emailed to me.
As usual U-Haul was a fantastic experience - great equipment and great service!
Extremely helpful and friendly, it's why I always go back to this location
The GM is good guy but three was one tattooed very careless and unprofessional guy, I bought a key chain from the stores and said he'll lock the truck for me unfortunatly he did not. I don't know why he did and he left the chains loose, please beware if this guy
There needs to be more than one person working the inside desk to check out equipment, etc. I checked in online prior to arriving to get the truck, yet still had a lengthy wait because one customers' transaction took a long time and no one else came in to help the other customers waiting behind him.
It wasn't easy to find the office but once I did, the rest of the experience was very quick, professional and a good experience.
Second time to this location. First time the man at the counter was very unfriendly and unprofessional that I wanted to report him. This time the GM just rubbed me the wrong way....not welcoming at all; leave your issues at home or at the door please. Also was booking a trailer but got a dolley. Definitely not ever renting one of those ever again.
good experience twice in a row!
The only issue with the whole experience was that the windshield wipers did not work properly.
Nothing, it is excellent.
Don't get me wrong the Uhaul was clean. It was the customer service that was poor. There was a lady that was helping at first then when I came back and she was belong again half way through she pond me off to another person in the middle of the transaction because it was past her time to clock out . So I had to sit for another 10 min just so he could go get another person. Then the guy acted like he did want to help me wouldn't look at me and toss the keys at me . Then when I asked questions he would muble real quick just to give me an answer. It was the worst customer service ever . I will not be going to this location again.
Manager at this location is excellent as was staff. Very friendly.
Vernon in Richardson has been an outstanding customer service rep.
The pick up and drop off process was easy, straightforward, and fast. Customer service was great and all employees were eager to assist
I would like to thank Diana Romero (the young lady that helped me), she was wonderful! Smiling the whole time and very helpful despite the extremely long line. Uhaul is lucky to have such a wonderful team member!
The van smelled awful. Like smoke and pee. I was also charged $80 for the use and I thought it was $19.99 plus millage. No one got back to me when I emailed asking about this.
Good experience great after hours drop off!
good service and clean facility
The whole experience was perfect. Thank you.
girl helping me at counter was nice. Attendants in lot did the job they were supposed to to but did not really have a friendly face.
U-Haul in Richardson did an excellent job for me. My gripe is with the computer system for U-Haul in general. I reserved an enclosed trailer in the Plano location and was told that this unit was available in Richardson. I drove to pick it up and it had already been leased out days earlier. Although Richardson location was very much accommodating I did have to get an open trailer as opposed to the enclosed trailer that I had reserved which exposed my cargo to the weather causing the boxes that the water heaters that I was hauling to fall apart due to the rain.
I ordered furniture pads and they were not put in the back of the truck. After loading I returned to the location to pick up the trailer to tow my car. Told the (what I thought was the manager) that the pads were missing. They threw them in the back of the truck (didn't need them then).
This location had very friendly personnel and they were a pleasure to work with in connection to my rental.
advise renter of all additional costs., ie extra charge for dolly on a day to day basis. I could have purchased one cheaper.
Very rude staff. I will never go to this location.
The return instruction given was to park in the yellow line. That location was full so I was not sure where else to park. Got a rep on the phone and she said Park where the truck was not blocking anything the spot I parked was just about full as well. More options for parking is needed.
My over all experience was a good one customer service was great!
The vehicle was a great size. Jamal assisted me in getting a truck. The 1st time he turned me away and said to call u haul. Then I made a reservation at the same location ten minutes later and he was still not in a very jolly mood. He was very rude to a few parties in front of me. So my experience was poor. Tye last time I was there it was a great experience. This was my third time using your services.
It was a busy weekend, the girl at check out was very good. When I returned the unit 2 hours later at 1:55pm I had to wait 5-10 minutes for someone to man the counter, they guy wasn't friendly and seem to be bothered that I asked him to help me. I returned the unit at 1:55pm and at the time stated in my contract....
This place is just great. I have rented a 9' cargo van twice and I can't say enough for this place. The people are extremely nice, the vehicles are awesome, and prices are great. And I already have recommened this place to my friends. THANK YOU!
Allow the second driver to show up later to add their name to the contract
Equipment was Ready as promised.
Should be able to drop off vehicles closer to where the moving address is located. Waste of customer. Money to have to drive allll the way back across the metroplex to drop off vehicle. For example:. Moved from Richardson TO ARLINGTON.... Had to drive a the way to Richardson for the stores convenience.
Had to go across Dallas traffic 12 miles
To pick up truck when there was a uhaul location just 4 Miles away from my home
Very busy yet the crew and manager were receptive and great.
Keep doing what you're doing.
Gabriel, Jamal and Diana were very helpful, thank you.
I planned to pick up a 6x12 in McKinney but found out (when I arrived) I would have to go to Richardson. Richardson had at least four 6x12s on the lot but wouldn't let one go (even though I had a reservation). I ended up with not what I needed. I also had to go an hour out of my way. The employees at the Richardson store (Jamal in particular) were all very helpful and professional. Just a wild goose chase that you could fix with better systems.
The location from 121 and Custer sent me down there. Someone was not going to bring their rental back as soon as they planned. This location took care of all my needs. Jamal and Jake were very heplful.. Keep up the great work.....
Jamal, who rented us the truck, was very professional and helpful. The whole experience went smoothly, it was fast and efficient. No complaints!
Guys were quick to check me in and out. Check in needs to be quicker, I stood there watching him click for ten minutes, not his fault but uhauls, but other than that- great experience.
One tire had a leak in the trailer. Only had 9 lbs of air when I picked it up.
1) Some staff friendly, some not so friendly 2) Fueling the truck was very difficult because I had to trickle in the fuel. Any attempt to add fuel more quickly stopped fueling process. It took over 25 minutes to put 35 gallons of fuel in.
The person I encountered with when I returned the truck, was not very friendly at all, it seems like I was troubling him returning my truck.
Good job good people. Thanks again.
I greatly appreciate the manager Vernon Sutherland for running such a great, responsible, and helpful store. I accidentally left my belongings and they were returned to me in no time. I'm beyond thankful for this store helping with my recent move!
Make sure everything is working before giving out your trucks.
All the attention and the experience were splendid.
Very nice facility! Staff was helpful and accommodating!
Just wish I could visit my unit 24/7. Great staff, very helpful. I visites your facility about 10 times over the span of a month and was always impressed. The guys even helped me find my wallet once.
Vernon was great! Very helpful and accommodating.
The facility was easy to access.
Everything went as expected. The mover we selected picked up and dropped off the U-box for us.
My only suggestion is for the Richardson faculty to have more help there was always a long wait when ever I went in to my POD. The area where you go into your POD could be a little cleaner.
The four times i called uhaul I was transferred to customer service and they said that the store would call me back but I never received a call back. I finally had to go in there and talk to someone.
This location was exceptional and phoenomenal The entire staff was professional and personable empathetic and kind. Moving can be tough and they really Get It! Erle Road Storage is also GREAT!
Lucky Simmons is excellent as the store manager. I would definitely recommend him to anyone who is moving from Dallas.
The manager and staff were VERY helpful and efficient. Overall, my U-Haul experience was EXCELLENT!
Customer service was lacking...lost the first lock I purchased and required me to buy another. After much complaint to Corporate, I was finally reimbursed the cost after a month.
I did not actually visit this site as my movers came and delivered to this site. However my contents were received today and in good condition, so it must be a safe site.
It was a pleasure doing business with these folks. They made every bit of the process easy and were helpful and friendly all the way through. Thanks!
Only negative is parking for both rent and customer`s car. It was a hassle.
Everyone and everything was great! I only wish the access door had a ramp instead of a small step. Not very easy to navigate with a dolly. Besides that, the location and staff were terrific!
worse experience ever. I will not use Uhaul again for my moving needs.
Everyone there was very nice and super helpful. And Lucky was professional and had fantastic customer service. I recommend this place to all my friends!
I loved the services most that were provided by Lucky and Drew. Thanks
I called many times to get my box both shipped out and delivered. Staff completely ignores phone calls and messages unless they`re from corporate. Not happy with this experience.
Box was damaged, called to have someone take pics BEFORE opened box - treated rudely. U-Haul Rep. said he was 10 miles away and what did I think he should do about it, then he hung up on me.
Staff was extremely helpful.
customer service was excellent with very friendly staff at this location.
Off-site delivery scheduling service was a headache. However, Richardson TX manager, Lucky, went above and beyond helping resolve the situation. He single handedly redeemed Uhaul.
Easy communication and didn`t have any problems.
Val and the drivers Deyanira Sarah were great. Everything was confirmed, on time, and friendly. I appreciate them!
I called 24 hours ahead of time so I would have access to my U-box but it wasn`t ready and the person they tried to have help me wasn`t trained in how to use the fork lift.
Unable to reach anyone by phone at the Richardson location had to use the National number
staff in Texas, misdirected my UBox and unwilling to admit it or help. a man at UHaul in Kent, WA, was very kind helpful and went out of his way to see that my UBox was delivered here to Bellingham.
The only issue I had with this facility was the hours of operation.
I originally ordered the U Box to be delivered to the U Haul in Bellingham, WA. It is at the Auburn location and I need it to be redirected to Bellingham, at no additional cost to me.
The character allotment would not allow me to describe my experience!
The U-Box was clean and dry, but the door was racked out of square and both the draw latches and the lock hasp were damaged and broken. I repaired the door lock hasp.Contacting the this concern.
The box was originally sent to a warehouse instead of being shipped. If I had not called to check on it, it would still be there. The employees were good but in Fort Worth, the girl was overwhelmed.
The prices to go from location to location are somewhat outrageous. Moving from NC to TX was almost $1000, which is understandable. But another
$350 to take it another 60 miles, insane.
excellent experience, knowledgeable and friendly team ! would use them again and will refer them !
My only comment is: It would be helpful to have at lease one set of double doors for loading and unloading big items such as a refrigerator.
Mark is the best manager ever!
Very Impressed thus far, have already reccomended!
Belle was extremely helpful and great customer service
The U box was in overall good shape except for the hinges and locking clasps. The staff is super friendly and everything arrived on time and in good condition. Thank you.
I had a great experience with Uhaul of Richardson. I have had a terrible time getting the ubox from the Uhaul place in Madison, wi.
Linda is very professional but I had to call her to see if she was coming. She seems overwhelmed and busy.
I was very please with the size and price of the u-box. The staff at Uhaul were friendly and very helpful. It was quick and they completely worked with my schedule.
This is an amazing idea for moving. We live farther out, and she was very understanding that the box was needed in a timely manner at our destination.
The staff at all three locations involved were very friendly and helpful. Unfortunately, payment, contact, delivery information were all unavailable at the times they were needed.
Only complaint was an impacted area on the side of the box that caused a hole that I discovered after delivery rain cover had hidden it initially. Don`t believe that will be an issue though.
Worst service ever, nobody cares even if you complain. They try to pass on the buck. Came 22 days late. Nbody has a clue where the box was.
your dimensions posted are external when people need internal. That cost me more. Your Movinghelp.com quote is not honored. Two big strikes.
Very polite and easy to work with
i had a ubox. it was good.
I had 3-4 conversations prior to delivery of the box and providing a lock was never mentioned. Luckily my sister found one in her garage but she may not have had one.
Since I`m limited to just 200 character. MORE TRAINING in MISSISSIPPI!!! If you need more info just look up my file and see what a nightmare it was. Richardson location was great...no complaints.
Thank you Linda, you were very nice and helpful!!
Linda at Richardson was great! She worked with me to get what I needed done however the online reservation process was a problem.
Really convenient and affordable
My box was delivered on Monday 4/11. It was on time and she went above and beyond to make sure my box was in the right position. Service was easy to set up and inexpensive storage. Thank You!
WIll recommend to friends when needed.
Shannon was awesome and very nice. When I called she responded fast.
Shannon Hilton was incredibly friendly and VERY accommodating. She went out of her way to arrange everything for me. I have rarely had such excellent customer service.
Great service will use again
Very friendly and right on time.
Shannon was very knowledgeable and friendly.
Dane my sales person was great..
Shannon who delivered was great,polite,and was from my home state. great people , who makes moving a good experience..thanks
My ubox experience with Richardson and Shannon was excellent. She kept me informed and made my delivery a priority. Shannon was fantastic
Shannon did an excellent job. She was very professional and made our moving experience a good one. I would recommend uboxes to anyone in the future.
Both women were great. Pods delivered on time. Shannon went the extra mile to help is move to our new home just before Christmas! Thanks!!
The service was excelent to say the least.
Very friendly and always on time!