Customer Reviews for U-Haul Moving & Storage of Rundberg
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of U-Haul Moving & Storage of Rundberg
When reserving on line your system kept sending my request to places that had no equipment available. This became very frustrating after the 3rd try.
Not very friendly at all....
It would have been nice not to get charged extra for being able to access the storage unit after hours up on the day of move in. If I were to choose another storage this would be the reason.
The drop off was fast and smooth and the employee that did the check in was very pleasant.
Staff was courteous and, even though I was nearly 30 minutes early, the vehicle was ready for pickup. The last time I used another location, it took nearly an hour. I was quite pleasantly surprised to be taken care of so efficiently.
I was also able to complete my drop off quickly and kindly. I did not feel like I was an inconvenience as sometimes happens.
Thank you for providing a great experience!
Not a thing from my point of view service ,equipment, vehicle. everything was great.job well done.
It would have been nicer if I'd been forewarned it would cost me $7 to use the two wheel dolly.
I don't like you including the hand cart and blanket into the cargo area. I'm paying for that space and I want to use it not carrying around your company's items. Usually the back of the truck is the most valuable area and you have it right in the very back. REMOVE IT PLEASE.
very nice experience. quick service. in and out.
I drove a nine foot van about 35 miles, but when I went to replace gas to bring it back to "full," I had to buy $14.00 worth of gas. Which means it wasn't really at "full" when I rented it. Or does it really get less than 2 miles to a gallon? I think there's something wrong with this picture.
Van otherwise was fine, as was customer service. But I think uHaul should really fill a van up all the way before renting it out. Seems one "full" is not the same as another "full."
So helpful, Uhaul is committed to their customers! And it shows on the phone, in the store and it should be a learning model for other businesses!
The check engine light came on, they had no replacement, and still charged me for the rental. I drove 30 miles and had the thing 3 hours. I want my money back.They refused a refund.
great customer service ...well maintain pick up trucks
Please walk us to rental vehicle
Go to this no matter what everyone there's is outstanding! Stay away from Pflugerville location on three points older lady is not very nice!
Quick & easy. Very friendly.
All worker bad not helpful the need to go school back to learn how treat people what customers service
My rental was quick and easy. Thanks!
Very helpful and nice staff. Good customer service
Don't get me wrong the device was excellent, but the truck I rented was in horrible shape. The brakes where in need of replacing and it squeaked the entire time I drove. Safety problem for another customer. Thanks
The staff here is amazing, and the equipment too!!!
Best service ever...thanks for making my move painless
Excellent service. Thank you.
This people were very helpful. Good service. Great customer service.
The guy was not pleasant. I was not told that the rate would change. i was not show where the milage was written down.
My main concern is drop off location. And i got it near my home. I serch so many companies but there is no drop off location in stephenville.
Staff was very well versed and female freindly.
Very quick and straightforward process. Thanks.
Love coming to this location to get rental trailer, we have been renting once every month or couple month once, just always a good pleasure to be here.
Continue your present effort
Great help by guy at desk. Everyone friendly.
Staff was friendly and obliging.
I appreciated that they noted that i dropped the truck last night after hours within my 24 hr rental time and they did not charge me for the extra day. This is what i expected but was fearing if they'd apply.. great service. I'll definitely rent from this place again if need be. Thank you!
Minor comment: miss spelled name Kocian not Cocian. ID indicates correct spelling. Cashier needs to double check the work of typing info be for having customer sign off. Oversight on our end too for not looking closer.
The gentleman that helped me was very nice and helpful. I was in and out in less than ten minutes!
I was charged for several things not provided to me, and had to wait quite a while for a person to even show up inside the building. Sadly, a pretty standard uhaul experience. You guys are one of the worst businesses in America.
The employees there are very professional and respectful.
We were very happy with service. Employee helpful. Convenient. No complaints
Fast in and out, well organized , friendly and helpful!
Excellent customer service. They made my move so much easier. Thank you Uhaul employees at Rundberg and iH-35 location...you`re awesome.
Nothing, everything went smoothly, promptly, and courteously. I had to delay my trip by a day due to flooding in the area I was traveling to and they did not bat an eye. They took care of me and made me feel like it was there pleasure to serve me. Great Job,
Very fast service...great staff!!
I was unable to choose a different return location and was charged per mile, so returning the truck added about 15 miles to my charges, when there was a uhaul location right next to where I moved.
Helpful people. Good customer service
The employee (Travis?) who helped us was very friendly and informative when explaining the rental process. Unfortunately, the day we ended to move was held up due to circumstances beyond our control. Our apartment wasn't ready for move-in like we were told it would be. I was able to call the night line, which was very handy, and speak to Joe. He was also helpful and polite. I was only disappointed that haul didn't wave the truck fee for the second day. I understand U-haul is running a business, but to me part of that means keeping and growing customers. That was my only disappointment.
The employees that were at the store that day were awesome and very detailed by this being my first time going through uhaul they were great help!
I rented a trailer for a day...location was suppose to be open till 7..brought back at 6;50. Door was locked people in side
They wouldn't even come out and help unhook trailer...bad customer service
Rented trailer again for a day and kept trailer for an extra day..location called and said they would charge me for an extra day.. I said that would be fine
Under the impression they would run my card.( no call ).instead they wait seven days to run it and charge me a $30.00 late fee...that is pathetic when you had the card on file..and told me you would charge it....I am done with u haul if this charge is not reversed
When I made the reservation, the site and the confirmation said I would be contacted to confirm pick-up location and time. I never got the call so went in to the location I made the reservation at and was told the trailer was at a different site. Once I got to the eventual pick up site, everything was fine. I should have been contacted by the first location, however.
All the personal was so polite and helpful. Thanks for having such excellent service
Update your database. Your database incorrectly stated this tow dolly was not recommended to tow my 2003 Toyota MR2 Spyder simply because it was rear wheel drive without considering it was a MANUAL transmission.
Veronica and Kim were awesome whole process was very quick
The employees were rude. The truck they gave me was the worst vehicle I have ever driven. It shook really bad over 20 mph. Luckily my move was only 4 miles back and forth. When I mentioned why in the world they would have rented me such a terrible vehicle, the response was we gave you the roadside assistance number. I will be moving into my new place soon and I will never rent another truck from your company EVER. My family witnessed this as well. What a shame! We have approximately 30 teenagers heading off to college and we will not be needing your services with those moves either. Thanks for everything!!!!
Terrible experience with both quoted rates and reservation system. This was on the corporate level, not related to this location.
Better customer service from the general manager she was rude and a little snarky for no reason.
Professional staff, very courteous and pleasant to work with. I highly recommend.
service was great, equipment was ready to go. Equipment worked well.
equipment (pickup truck) was not clean at all, the cab was dirty. also truck was smell like someone was just smoking in there, needed air freshener.
Staff were very friendly and made the experience quite fun.
Veronica was very nice and professional made our experience less stressful. The whole team shared great customer service.
Great location simple and to the point storage units.
The manager was always very pleasant and helpful, she is an excellent store manager. I give this location a 10, with 10 the highest on the scale.
I know this is a big corporation, but the folks here always made it seem more a `mom and pop` style operation. Very friendly and accommodating. I highly recommend this business.
Representatives were helpful and prompt in providing service... assisted with loading packing supplies into my automobile
Staff very helpful. Jason i believe took the time to show me how everything worked. Excellent service
Much nicer than other uints I have seen though I`ve never actually rented one before. Location of space right by door AND bathroom wonderful.
Recycle spot also a great tghing.
Veronica was totally on point!
There was only a little confusion when I got a call, the day of the move, from the center asking us when we were coming to get the boxes.
Everything went smoothly and the facilities were clean. Overall good experience.
No issues. A tornado hit this building and they kept me very informed.
Rat catcher trap within unit?? Was it necessary to tell me I would be charged with trespassing for being in the unit after 5pm?
our experience with this uhaul location was very good. had no problems.
Service was very good. Staff was helpful and answered all my questions:
The experience was fine before the tornado. My unit was damaged/lost though and I was a little disappointed with UHaul`s management of my total loss.
After the tornado no one was really helpful.people were siting around not helping people.
The staff members that assisted me were very courteous considering the building repairs taking place.
Building was hit by a tornado otherwise it was ok.
Very helpful staff, got me set up in a very short time with a new storage unit
My rent went up quickly and I thought it was too pricey.
The staff was very helpful and friendly.
Very helpful staff, quick and efficient.
Aside from the over charges I caught on 3 different occasions, the staff was friendly. The girl who did the reservation have me a really snag storage unit though.
Very helpful staff and clean..
Convenient location. Friendly staff.
short but good experience
The unit I was rented had someone else`s lock on it. I demanded my money back. Not the clerk`s fault. It was the computer system. I took my business elsewhere. Terrible.
my experience with uhaul on runberg has always been very. very good.
Storage was clean. Great service
Customer service was excellent the staff was friendly and worked with me on late payments.
The facility is clean yet still with insects. Staffs are very friendly and helpful. For the second floor climate-controlled storage room we rented, it was awesome and everything was kept nicely!
Staff was very helpful and friendly.
Your team of employees were great to deal with. Thank you for everything
7 p.m. is to early to close, some movers like night moving
Very helpful and accommodating, and friendly to boot. Thanks!
did not receive a credit for days not used on my storage unit
Everything was clean, staff was helpful, was in and out really quick.
every since bob took over a few years back,turned it around, the new crews have kept the standard high
Everything was great. The building is clean, the unit is convenient, and the staff was very helpful.
I never felt insecure about my belongings being in this storage. This place is trusted and reputable.
Timothy was extremely helpful during our storage rental, trailer issue truck rental.
The prices are very high compared to competitors
Glenda, was so helpful, courteous, and extremely kind. I`ll be recommending her any future U-Haul business.
The staff was very professional and always helpful. I would definitely use this facility again.
I am grateful for this U-Haul facility and their Staff for all their help and patients with me during this transitional period in my life. Thank you U-Haul.
The staff was great. I paid for extended access, that worked for me.
Overall the experience was very satisfactory. Thanks
thank you for your friendly services
Said anything to get me to drive over with a full trailer and then talked in circles after they realized what units were currently available. only solution was 3 units on 3 diff floors
overall very good service
need a place to throw trash
The staff was very helpful pleasant and friendly. Good grest5 job to the two ladies at the counter VERY VERY VERY SWEET GOOD ATTUTUDE THANKS
I did not like the fact that I had to pay a full month for one months rental. Staff was sympathetic but said they could not help. Shame on you for ripping seniors off.
The Staff members were very helpful and friendly. All of my questions were answered with a great deal of professionalism. Thanks for a wonderful customer service experience.
I might recommend however I would tell whomever to paay for the access. Ended up not using the facility because the card wouldn`t work so we had to unload somewhere else in the rain no less at 11 pm.
Glenda did a great job on customer service and assisting.
i always use Uhaul for moving and storage
Great management, great employees, reasonable and helpful. Honestly, did not expect as much. Thanks for the swell experience, C-
Excellent customer service and a great facility.
Staff was nice and very helpful with storage information. They could not assist with my compliant regarding bad customer service in Albuquerque. Referred to the 1 800 number.
The service was excellent. Staff was very helpful and courteous.
Very good staff and facilities. Well done. Thank you!.
Your security system sucks. It is just terrible. I paid for after hours access and was only able to get in after hours one time. Waste of money.
Attended efficiently quickly. A few unexpected gestures that really made for a swell experience. Truly, this was positive beyond expectation.
Veronica and Tim provided excellent service. They answered my questions and concerns with confidence and efficiency. I would highly recommend this facility.
very helpful and considerate staff, helped me with a difficult situation.
This was the final leg of my move from St.Louis and the transaction at this location was the FIRST smooth part of my move, Thanks to CJ.
Thank you, I will come back if I ever need to.
The staff was very helpful !!!!
This is my 2nd time using this facility, will use it again.
The service was not the best because there time when questions could not be answered and wanting to add more late fee for being late one time.
Your staff was very professional,kind and quickly came to my aid when I needed assistance with the storage door. Thanks!
i appriciate the service, thank you.
The employees at U-Haul are very courteous and proffessional. This is my third or fourth use of this particular facility.
Service was awesome....excellent even.
The faacility was well managed and I had a very good experience while I used it.
I really have no complaints but just wasn`t to happy when you pay for a full month but you move out before your next month is due. You don`t get the rest of the money that you paid for the storage.
They are friendly and very hospitable. They also helped me subcontract movers to take my items in the my storage building to my new apartment.
User-friendly process and very professional!
Service was excellent. This is the second time I use this facility. I will use it again if I ever need storage or truck rental
The staff was just fantastic and everytime I went to the U-Haul Co. The staff went above and beyond to help me. I would highly recommend this U-Haul location to all my family, friends, and co-workers.
the staff was very helpful and sweet. actually for 7 years that i had my stuff in storage, its always been like that..thank u
Very professional, seamless process!
great staff, great service!
Everytime I have been to or called your location everyone has been extremely helpful and efficient.
Very easy to use, very secure, and so convenient
David and his staff were excellent. A tremendous help that allowed my move to go very smoothly.
Satisfactory for my current needs.
Staff and management are extreamly nice,knowledgable and helpful they made my nightmare move more tolerable.
Mr. Harris and his staff were all very courteous, helpful and informative simply AWESOME!
Thanks, Lorene Scott
Your elevator safety certification has expired.
everyone was very helpful, made the experience painless
Excellent staff, very clean and secure facility.
Everyone was extremly helpful and friendly. Thank you.
The staffs are extremely helpful Michael and Detnna
Friendly service, clean facility.
Very nice location and the staff are greate, especially David the manager for this location.
well organized and helpful
The staff went above and beyond to help accommodate our needs after a long day. The manager even helped us move a heavy couch into our storage unit. Thanks! You were the best part of our move.
service was very slow, employees did not seem to have a solid understanding of the u-box system
The staff was great, very knowledgable and friendly. They explained everything thoroughly. Overall, great service!
Everything was smooth and professional, excellent service.
Very good, friendly service provided by several personnel. A/C was out in the salesroom which made it uncomfortable for customers and staff.
had a very good experience, no problems at all.
The staff was very friendly and helpful. I really felt like I was getting good service, which is way more than I can say for some of the other companies.
I was even able to sell a big desk to the Ubox driver for use at a Uhaul corporate office! Perfect synergy there.
Very nice staff at this location.
I enjoyed my experience at this UHaul location. The staff is very friendly and knowledgeable.
Everyone was very friendly and made it easy to reserve and close out my storage unit when needed. Thank you!
The location has best staff ever, they are the main reason I keep coming back. They are always professional,friendly and knowledgable. Keep up the good work
Very helpful and professional staff. Convenient location and maintained very well. Highly recommend!
i am 56 years old and have used u-haul many times over the years. this location and staff are among the best.
It was convenient and easy to work with you. We have rented some space at least a few times and it is hassle free.
I had an indoor storage unit it was hot most of the time there restroom always had an odor. Other than that my overall A
Very impressive! Initially, I was only going to gather information however, I was sold on the services, the staff very helpful, and the website is wonderful-Great job! E. Breedlove
You should give all the staff there a promotion and a raise.
During my three-year storage with U-Haul, I had a very good experience and would certainly come back should I need the facility again. Thank you. Alta
Bernie Koepler was excellent in getting me into the right storage unit and made sure that it was as easy as possible.
Pleasant, helpfull staff.
I found the rodent traps disturbing. The facility smells horrible and its quite obvious that cleaning is sparse infrequent. I had to deodorized my stuff. Nevertheless, the staff made it bearable.
I found the rodent traps disturbing. The facility smells horrible and its quite obvious that cleaning is sparse infrequent. I had to deodorized my stuff. Nevertheless, the staff made it bearable.
The staff at Rundberg was good. Did not like dealing with U-Haul call center. I was assured of change on my order. None of the 5 reps I spoke with did what they said they would to correct order.
Overall a GREAT experience
My storage unit was flooded by a plumbing issue in the building. No offer to transfer units were offered to me. As it turns out, I did experience damage to personal property.
The wait to check in was too long it-seems like it always is. You should streamline the process. Follow the lead of rental car companies.
I like this operation used them last year, too.
I saved a lot of money by using this U-Haul storage facility as compared to the ones offered by the movers. The staff has always been friendy and willing to help. I also used their recommended movers.
Bernie was great in getting me setup with truck and storage Thanks
I felt my things were very safe and I was not afraid to go by myself to my unit at night. I will use U Haul storage again.
We moved to Austin, Tx from Orlando, Fl in March. Our experience was a great one. Thanks for all of your help. The staff was great and very helpful too.
The staff was very nice. The facility is the cleanest I have ever seen.
I found the staff to be very helpful. I was really pleased w/the staff that worked with me when I fell on hard times so that I was able to keep my things.
Very good and very clean environment. Excellent costumer service
the staff that was working Sunday, 7 May were extremely nice and helpful. We were exhausted with moving and they made everything easy for us. Thank you!
THE STAFF WAS EXCELLENT,FRIENDLY AND VERY HELPFUL,I WILL USE YOU AGAIN IN THE FUTURE.. THANK YOU VERY MUCH...AND GOD BLESS U ALL
Never had any issues or problems with this rental.
I was very pleased with the excellent service and good manners of the U-Haul employees at the Rundberg Lane location.
So far it has been a positive experience.
Cyd was very helpful and courteous!!
very helpful staff! appreciated that fact! did not encounter one single problem!
fast, prompt and great service. Thank You
great staff and great facilities, better than outside facilities. Thanks a lot!
Keisha not sure if I spelled her name correctly -- was fantastic~!! Cheerful, pleasant... very efficient.
Just wish you didnt close at 7 and that 24 hour access wasn`t extra. But thanks for keeping my belongings in a box safe.
level of service was great and fair
Helpful staff - willing to do more than the standard requirements.
not telling me the gas reader was upside down and putting more and more gas thinking something was wrong with the tank.
This facility was very helpful and made my move much easier.
I HAVE DONE BUSINESS WITH A FEW STORAGE COMPANYS, BY FAR THIS LOCATION IS THE BEST. THE STAFF WAS ALWAYS FRIENDLY AND WILLING TO HELP OR ANSWER ANY QUESTIONS.
The only thing that made me wonder were the black boxes inaide each unit. Were those rat traps?
in line for over 10 mins lady
went to the back 4 a phone call. think it better to wait on customers on premise asked if the $20 credit would be mailed to me, had no idea.asked if I wanted to wait
we love ms. judy she was so helpful and nice. we will come back to u-haul again just for her
manager and staff was good to me no complain if i store again will be 10125 n ih 35 nuff respect.ATX
Service was professional, friendly and very helpful.
The lady at the counter had excellent customer service skills. Would have rated you excellent rather than good if there weren`t large trucks blocking access to the loading dock.
I stopped in this location by accident as I meant to go to the Public Storage next door. Due to the superior service I received I decided to switch and rent a storage unit here.
The staff and facility were great. I will recommend friends to use it.
Judy and Mike were very helpful to meet all my needs with a 14` Van and Self storage.
The entire staff at this location are professional, friendly, and outgoing. It felt like dealing with long time friends.
Judy and Cyd are so friendly and courteous, and professional! I will go to whatever location they are working if I need storage facilities again! Sincerely, Charlie Moss
your staff at the offic on i35 and rundberg are very courteous and very friendly
great customer service, very timely.
Char was kind, informative and like a friend.
The facility and staff were excellent. I am looking forward to doing alot of business with U-HAUL in my future
Judy, was very hepffull and the personal was in the morning shift.
the truck was very slow @ the time was going up the hills speed drop to 30 miles and the RPMS TO HIGH
For the past year I had my things in storage at another uhaul storage location...it went well. I expect good things for this upcoming year a this current location.
My overall experience was fast friendly and customer service was great, she made this extreamly easy and was very helpful
Less then enthusiastic staff-long phone hold times- restroom in storage had a foul smell. Theft incident while we were unpacking that went unfilmed due to the lack of a camera in our hallway.
the clerk was very knowledgeable and was able to go over all my options for moving into a `bigger` place. thanks
average, not anything special
was not aware until moving in that access to the units would only be allowed during specific hours, very inconvenient with my schedule
The entire staff was great!
All staff was very friendly and courteous. Keep up the good work!!!
Judy FreemanManager really helped us out alot! We really appreciate her.
Way better than the independent and smaller storage facilities. Secure, safe, very clean. They don`t try to oversell --- that`s a really good thing !!!
Totally satisfied customer.
Office is quiet and laid back. My only complaint is the very, very heavy smell of old cigarettes. It`s enough of a problem for me to rate good instead of very good or excellent.
I really appreciated the phone call every month to make sure I didn`t pay late.
Great service! I had a great experience knowing that my things were safe and secure because of the security level.
Mgr. was very friendly and helpful, she was AWESOME!!!
The only problem I had was when my credit card expired. Rather than alert me and ask for my new expiration date, I was charged a late fee. It took 2 billing cycles to get this straightened out.
I was very disappointed that when we arrive to place items in the storage the unit I had rented earlier was locked.
Making payments was difficult. The staff did not seem to want to let me pay how I wanted. Rather, each time I paid, the staff would attempt to sell me their online option, which costs $10.
After having rented a storage space here for the last 3years I would rate both the facility and personel top notch. Never had a problem.
staff were very helpful and courteous
very good experience and I would use u-haul storage again
Excellent/professional service. extremely pleased with the young lady that assisted me name I can`t recall
The clerk that helped me was very friendly and helpful however she was the ONLY one behind the counter that day and the wait was around 30-45 minutes! Totally ridiculous.
I always had promt email responses to any question. I disliked the hours because they did not work very well with my schedule
excellent,and friendly personel on hand to help
Judy Cyd were ther greatest! They really helped me out in a time when Iwas in desperate need and they were friendly and gracious.
I take no exceptions to the service/experience at this facility
Service was good and facility in optimum conditions!!
I have been doing businss at this location since the 90`s and will continue
i think the rates are a little expensive but the facility is well staffed and maintained.
staff were very professional and courteous plus highly patient with changes. only available large size truck, medium size truck became available and staff took time to change contract..thanks
Great staff, they were able to get my storage unit set up in minimal time, and get my truck turned in as well. Kudos to all there!
My only area of concern is that I do not have 24hr. access to my facility. The staff was very helpful and courteous.
Nice facility, Excellent service
The staff member that assisted me was very pleasent to work with!
I went in on monday to purchase a storage unit and when I went back on tuesday, my information was not in the system/had not been saved. I had to start the process all over again.
The staff was very helpful. Cyd was fun to deal with and got us set up with what we needed.
Current manager, Kevin Thompson not certain about last name has been extremely courteous and helpful with my concerns.
Very nice storage facility and close to my home. I feel my belongings are safe there.
All my needs were met. No other comments. Thanks.
Location is understaffed. The white guy with the hat on was helpful, might be the manager. Issue with non- communication of holding of my funds.