Customer Reviews for U-Haul Moving & Storage of Rundberg
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of U-Haul Moving & Storage of Rundberg
fast service I was in and out!
It is my third time using that location, and I have been completely satisfied each time. The staff worked quickly and were very courteous.
The way the previous agency acted was just unprofessional. They cancelled my reservation just because one of the officer got a pain in her leg or got fractured and took the day off. Other officers could not do anything to proceed with other reservations. Worst scenario was that they even did take time to call me and let me know about the change. Then, I arrived there, and I had to wait until they transfer my reservation to 10125 N Ih 35
Austin, TX 78753.
I liked the 125 N IH 35 location. I think they should offer ride back to customers and not wait until they ask. I even didn't that there could be ride back options. No one offered it to me. But I wouldrecommend this location to friends.
The online process was excellent. The customer service at the location was outstanding. Drop off was after hours and was perfect.
My whole experience with u haul frm reservations to blowout on the u haul was terrible but these guys at this location was great
You guys keep the great work.
Need to charge lower rate.
I would like an easier way to gauge how many gallons of gas I should put in the tank.
The whole experience was great. Went in said what I wanted and I was on the road within 10 minutes. Drop off was even quicker. Some one unbolted the trailer and I was off the lot in less than 5 minutes. I thought I had a NASCAR team helping me.
Lower gas payment and fill up the tanks so that's all we have to do. This "we have it at 3/4full" is for the birds.
The cashier looked tired and was very unfriendly. Furthermore, he failed to mention the extra $75 deposit fee if I paid with debit. Even after I paid he failed to tell me. I had to see it on the receipt. That is when he explained the debit/credit options of paying. If he would have explained this to me, then I would have paid with the option of credit. I need this money put back in my card as soon as possible. This is causing me a great deal of stress.
Friendly and professional staff
Hefty price but everything else was fantastic
couldn't find how to adjust the side view mirrors & Sun visor on driver side is loose so keeps sinking down
Short trip so managed
One of your worker seem he had a bad attitude problem.Act like he didn't want to help me.I don't want to go back to this site again
The appointment time I was sent on my online text and email was 8/31/16 @ 7:00am. So I got up early and headed out through morning traffic 40 minutes to get there to only be told that there would be no one who could perform the installation till 1pm. Need better communication between the online and the actual location. If I needed to call the location to schedule a head of time, I was not informed to do so.
They wanted to play a fast one on me such that I would fill up the tank even though I picked up an half tank truck. Just because, I didn't see the gauge and couldn't tell.
They should be truthful to all customers.
Our experience was very pleasant. I would recommend U-box for short term storage.
Crowded and busy. But after waiting about 20 minutes and going into the store, I got the counter person's attention and she came out and personally unhooked the trailer for me.
it went without a hitch!
Very friendly and welcoming staff. I pulled into marked zone and within minutes staff had me unhooked and on my way.
Be more honest as to how much the rental will be. I thought my rental was going to be one price but mileage was added and my move was more than I had budgeted for.
Lost all my stuff due to hurricane...
Keep what you doing now going this place has good people and they are well train you can not ask any more than that
Rates are excessive and should go back.
This location always has top quality professionals. Male and female employees. Friendly. Waiting time is minimal. Plenty of equipment. Great location.
Rude staff i got hung up on countless times when trying to resolve an issue regarding my unit since im in the hospital and lost all my stuff as a result. Thanks a lot
Great customer service, will definitely use again!
Easy and quick transaction getting what I requested online. No complaints and equipment was available. Long time customer of uhaul
They don't help the customer very well !
There seems to be only one person that knows what they are doing and they are over worked.
I RESERVED A TRAILER AT THE FM620 LOCATION.WHEN I CALLED 10 MINUTES OUT THEY SAID THEY DID NOT HAVE THE TRAILER I RESERVED. SO THEY SENT ME TO ANOTHER LOCATION.A COUPLE OF DAYS LATER I CALLED TO GET MY 50 DOLLAR CREDIT.THE CUSTOMER SERVICE REP SAID I HAD NO CREDIT DUE TO ME BECAUSE THEY SAID THEY SENT ME A EMAIL AND LEFT A MESSAGE WHITCH WAS A LIE I RECIEVED NEITHER.WHEN I TOLD HIM I RECIEVED NEITHER HE STILL REFUSED TO GIVE ME A REFUND,THE CUSTOMER SERVICE AT THIS LOCATION APPOLIGIZED AND GOT ME MY REFUND.I WORK FOR A MAJOR RETAIL COMPANY I WILL MAKE SURE MY COMPANY IS AWARE OF YOUR TAKTICS.
Love the guys in the office. They were always so helpful and patient
This location was nice. However, the initial drop off location I was given ( 4021 N INTERSTATE 35 AUSTIN, TX 78722 ) refused to take my keys insisting that they were too full. I was told to call the 1-800 number and find an alternate location. Driving up and down I-35 in standstill Austin traffic during a torrential downpour begging U-Haul locations to take receipt of their property was extremely aggrevating.
No complaint here. Veronica has been extremely helpful and very efficient in insuring our unit is locked. A very friendly person.
The systems or processes provided by UHaul seemed to significantly slow down the desk staff, so the wait was extraordinarily long for very few people in line.
Location for drop-off was changed, I did not catch it when I picked the truck up & rep did not tell me it had been changed. Had to go 20 miles in the wrong direction in Austin rush hr traffic. When I finally go there, long line of customers waiting with ONE person at counter.
Great service and outstanding product! I'm a 5'5" tall woman who had no problem whatsoever managing the truck. I just loved the whole experience. Thanks!
No complaints on the location. However I had a terrible experience renting. After I initially reserved the trailer, the pickup location, return location and price all changed without notifying me. I was able to catch the price and pickup prior to the rental, but I did not notice the drop off and went to the wrong location to return it.
Gentleman was knowledgable and helpful
No hassles so all was good
The experience was quick, matter of fact, and pain-free. Especially appreciated the courtesy of allowing me to return my moving blankets later in the week, as I had not been informed I was renting them rather than purchasing them at my pick-up location. These guys get 5 stars!
Quick and easy turn-in. Just what was needed after a long day of moving. He even directed us to the local Home Depot for some bolts that we needed.
Rental of trailer went smooth. However storage services were poor. I wouldn't have needed this truck if it weren't for your poor storage services. I took my business elsewhere.
Services were poor for the storage unit. Tried auctioning my items after 3 mo and only had it 3mo. which were all paid. Rep wanted me to pay 300+ dollars for fees of auctioning
Van smelled of dog. There was dog hair in cargo area and what appeared to b stains on rubber csrgo floor mat.
My U-Haul was moved from one location to another so I had to pick up in a different location No one informed me of this until the day of pick-up
Our drop off location was great, however, I received a text confirming that I was to drop off at 4021 N IH35 Austin 78722 (which is where we requested to drop off). When we arrived, they were rude telling me that they did not have room and I would have to take it to another location. Very frustrating! I rate that location "poor". All they were interested in was telling us how stupid we were and that Uhaul's trafficking department in Arizona has no idea whats doing on in Austin. Based on that experience, I cannot recommend Uhaul. Next time we will hire a moving company.
Thank you for a quick and easy experience. Good job!!!
I got a truck with a bad battery and a trailer with 2 cracked tires.
Had to call road side assistance twice during my trip.
It was a long trip (Austin TX to CA), the trip was delayed 6 hrs and I had to pay hotel and ppl to help me unload due to the delay. It was a bad experience renting the truck and trailer at this location.
Once I saw that the doors were left wide open even after closing time.
All were helpful. Nothing at this location needs improvements
Awful experience, did not agree on a location or time rather I was assigned one that did not fit my schedule. I wanted to be contacted through text and got a call instead. Unfortunately after this experience I will not be using usual again. They treated me like I was the inconvenience, and due to their mistakes I had to leave some of my furniture on the street and return the uhual or risk getting a 150 dollar fine. Long story short some of my furniture was stolen. Usual seriously does not care about its clients rather their money in their pockets.
I reserved a 17 foot truck for a recent move for our office. When I arrived I was told that my reservation was for only 6 hours and that I couldn't keep it or the full 24 as I had reserved it. This was clearly an error on the part of your staff when I made the reservation. Yet I was told that if I kept the truck for longer that there would be an added $150 fee. My only option was to go home, borrow a pick-up truck and return to purchase a hitch and tail light adapter and rent a trailer for our move. Needless to say, our move took a lot longer and was much more work with a small, open trailer rather than the truck that I had reserved several days before. No effort was made to compensate for the error made by a Uhaul employee. I would have never reserved a truck for a major move for only 6 hours. I will have to think twice before I ever rent from your company again.
Great group of employees, always eager to help, and they proved great service.
At the end of the month is a bad time to be renting a trailer. I live in Georgetown, Tx and had to drive into Austin to pick up the trailer. Just a little inconvenient but understand.
I was originally going to drop the trailer off in Portales, NM until they told me it was $325 fee + tax. I then offered to take the trailer to Amarillo, TX and it was $50. I would like to know this information upfront rather asking the rep why before making my decision.
The truck itself was fine, but we had a lot of scheduling issues. My initial confirmation said 9am, but when I checked in online, it said 10:30am. I called to straighten this out, and was told I could pick up the truck any time that morning. However, the morning of our move, I got a call at 7:30am saying that I was late for pickup, and they were going to give the truck away. After about 20 minutes on hold, I was able to secure the truck.
Do not be missing up on scheduling uhaul trucks. We asked to rent from 9:00 am til 5:00pm,,was told would be fine to rent til 5:00pm then when picked up the rental truck was told til 3:00pm. We are unsatisfied
Even when the system went down Saturday morning, they were maintained the customers in the store, still handling all concerns.
They were very accommodating when I could not return the 10" truck in time and worked with me 100%.
Truly appreciate the crew for making my move seamless and appreciate that they had the inventory in store available for everything else that I needed.
Be careful to record the mileage. This time the MI out is wrong. Even though I found it before I started the truck, the cashier still gave me the wrong bill when I returned the truck. I also wasted some time to correct the bill.
Please advise to me why it was ok for your staff to be rude and unhelpful always. I had payment issues and the amount changed. Never could get an answer as to why the amount was the amount.
Initial pickup location was at one place. I then got moved to another, showed up there but they didn't have my trailer. After an hour of looking for one of the same size they were able to locate on at this location 10125 IH 35. Once there everything went smoothly. People were nice and got me hooked up and out of there in no time.
While my reserved unit on the ground floor was unavailable at checkin, the issue was resolved effectively.
I had a great experience and the guy that checked me in was very knowledgeable and professional!! Loved it!
Fast & simple, just took key and i left!! It was closing time too.
Always deal with this location. Very professional people.
My Delivery date was changed without my consent and it took over 4 days of calling and poor customer support
A couple of employees were completely unprofessional. One clearly did not want to lease to me a storage unit, which was the entire purpose of renting a truck from this location anyway. Overall frustrating experience.
Employees were very helpful, we had to change our pickup time and there was no problem.
Veronica and the rest of the staff are terrific!
When I returned the equipment there is a sign outside saying to wait there with your equipment and a U-HAUL representative would come out and check our equipment in. After waiting 10+ minutes, I wandered inside to find no customers but 3 employees talking and laughing. They didn't even know I had been there waiting because they were bust socializing. I asked if someone could check me in and the woman that came out had a very rude attitude towards me. She asked me if I could back the trailer up next to the other ones but I told her no as the spot she wanted me to put it was very tight and I didn't' want to risk damaging the trailer I checked out or the other equipment on the property. The whole experience was very unprofessional and left a bad taste in my mouth. I will not be returning to that location and I will probably use a different company for my rental needs next time.
I paid extra for after hours access. I tried to use my card but it didn`t work. I called customer service and they left a message for the manager. Next day I tried again but my card didn`t work again!
The truck was much smaller than I needed a 24 or and 26 foot trucks would have made the move in two or three less trips. Which is why I came into town to get a bigger unit in the first place. The Key drop box was not found being in a dark non lit location on a side garage door with no clear signs. Too make it worse the door was blocked by a parked van. Move it the the well lit office area. This made Me take another trip back into town and made Me late for work. U-Haul had a much better location located in the Manor area (perfect location actually) which no longer carries the U-Haul brand (I had used several times in the past). With the cost per mile and distance needed I will no longer use U-Haul! The cost was extremely excessive! Many other companies will get My business in the future. Including this Saturday when I move the last of My property.
There was a very long delay when calling this location. I guess there is not someone always available to answer the phone, which was frustrating.
Very good desk people. I asked for extra time considering the delay and got it, but didn't have to use it after all.
Truck had many problems, transmission got stuck in either overdrive or 3rd gear, speedometer didn't work, odometer didn't work, check engine and check transmission lights came on.
If there would have been one more vehicle, or anyone coming after me, there was not going to be anyplace to park. No signs directing me where to drop my key. Took a chance and dropped it in a slot on garage door. Maybe just me, but it seems like a sign would be helpful.
I picked up and dropped off at this location. The staff was friendly, helpful and super efficient. Was very impressed. The only thing I noticed was the cab of the truck was a little dirty from the previous rentals, but the customer service and efficiency way out did any improves from the cab's cleanliness. Will definitely always use this branch for future rentals if I can help it. Will also recommend.
Excellent Customer Service!!
Can't think of anything the crew was friendly and so helpful,enjoyed doing business there.
Provide a little more broad spectrum training for your employees, so they're more prepared for various situations, and are more comfortable with the information they provide your customers.
Good experience. Great service
charge peoples cards 120 deposit and say "funds are returned when you return truck" which is not true. You should do like hotels do any not actually charge the card just have it on file. Now i have to wait 3 to 5 days to get money back.
The truck I reserved wasn't the one they had it ready for me. They fix it on the spot.
They made it happened, so I was pleased with the result.
I came across some issues but the staff were helpful in correcting them and everything is resolved and i have my stuff.
Just keep showing the love. We love you uhaul. You were the shining star in a move from hell. Kudos!
The door got jammed in the back needs the be maintain more
The u haul in Austin was good.
Just respect customers ok & change fare price. Some employees they don't how are they doing!
Check out and check in procedure was excellent and fast.
Horrible experience will write other reviews. Filed complaints still no response. Scheduled to pick truck at 7:30am was called told not available. Got call few hours later from dispatch saying truck available get to Uhaul they say no truck. Unapologetic no accommodations made. Called dispatch back said still showing truck. Dispatch did not understand why no accommodations why manager did nothing why they did not update system to show proper inventory. Horrible experience!!! Had movers paid but waiting until 1:30pm. Did not receive truck till approximately 1pm. Messed up whole move!!!!! Still no one has reached out after filing complaints.
Price per mile is high on trucks but storage is good
Pray for easier access (Hope they fix the bridge on Bluff Bend and finish construction on the Rundberg turn-around).
My experience with this location was extremely pleasant. I was in and out within 15 minutes max and the truck was in a great running shape. I was even able to snag a few free boxes from the recycle bin which definitely came in handy .
the location was ok. Yall need to hire more employees. I waited for 20 mins in the store bc the only 2 employees I saw were running around helping customers.
Also, the Ford Transit Vans are awesome. Stop buying the old style Ford econoline vans. the transit is better on gas and drives more like a car. Ill be renting the transit van from now on.
Did not hook up our car on the tow dolly correctly. Had to stop in El Paso at store were Marcos Josso helped correct the situation. Give Mr. Josso a raise. Corrected the situation and had us on our way. Mr. Josso was polite and efficient. The lady at 10125 n Ih 35 didn't want to get her hands dirty and hook up the dolly correctly. Almost lost the car.
I showed up at 8p last night with a truck full of boxes and could not unload. Left it overnight risking getting stolen. Unacceptable
Staff is accommodating, professional and courteous.
Staff were extremely friendly and professional. Made the experience an easy and hassle-free. Would recommend this location to friends and family.
When reserving on line your system kept sending my request to places that had no equipment available. This became very frustrating after the 3rd try.
Not very friendly at all....
It would have been nice not to get charged extra for being able to access the storage unit after hours up on the day of move in. If I were to choose another storage this would be the reason.
Very helpful and nice staff. Good customer service
Staff was very well versed and female freindly.
Continue your present effort
Staff was friendly and obliging.
Excellent customer service. They made my move so much easier. Thank you Uhaul employees at Rundberg and iH-35 location...you`re awesome.
Great location simple and to the point storage units.
The manager was always very pleasant and helpful, she is an excellent store manager. I give this location a 10, with 10 the highest on the scale.
I know this is a big corporation, but the folks here always made it seem more a `mom and pop` style operation. Very friendly and accommodating. I highly recommend this business.
Representatives were helpful and prompt in providing service... assisted with loading packing supplies into my automobile
Staff very helpful. Jason i believe took the time to show me how everything worked. Excellent service
Much nicer than other uints I have seen though I`ve never actually rented one before. Location of space right by door AND bathroom wonderful.
Recycle spot also a great tghing.
Veronica was totally on point!
There was only a little confusion when I got a call, the day of the move, from the center asking us when we were coming to get the boxes.
Everything went smoothly and the facilities were clean. Overall good experience.
No issues. A tornado hit this building and they kept me very informed.
Rat catcher trap within unit?? Was it necessary to tell me I would be charged with trespassing for being in the unit after 5pm?
our experience with this uhaul location was very good. had no problems.
Service was very good. Staff was helpful and answered all my questions:
The experience was fine before the tornado. My unit was damaged/lost though and I was a little disappointed with UHaul`s management of my total loss.
After the tornado no one was really helpful.people were siting around not helping people.
The staff members that assisted me were very courteous considering the building repairs taking place.
Building was hit by a tornado otherwise it was ok.
Very helpful staff, got me set up in a very short time with a new storage unit
My rent went up quickly and I thought it was too pricey.
The staff was very helpful and friendly.
Very helpful staff, quick and efficient.
Aside from the over charges I caught on 3 different occasions, the staff was friendly. The girl who did the reservation have me a really snag storage unit though.
Very helpful staff and clean..
Convenient location. Friendly staff.
short but good experience
The unit I was rented had someone else`s lock on it. I demanded my money back. Not the clerk`s fault. It was the computer system. I took my business elsewhere. Terrible.
my experience with uhaul on runberg has always been very. very good.
Storage was clean. Great service
Customer service was excellent the staff was friendly and worked with me on late payments.
The facility is clean yet still with insects. Staffs are very friendly and helpful. For the second floor climate-controlled storage room we rented, it was awesome and everything was kept nicely!
Staff was very helpful and friendly.
Your team of employees were great to deal with. Thank you for everything
7 p.m. is to early to close, some movers like night moving
Very helpful and accommodating, and friendly to boot. Thanks!
did not receive a credit for days not used on my storage unit
Everything was clean, staff was helpful, was in and out really quick.
every since bob took over a few years back,turned it around, the new crews have kept the standard high
Everything was great. The building is clean, the unit is convenient, and the staff was very helpful.
I never felt insecure about my belongings being in this storage. This place is trusted and reputable.
Timothy was extremely helpful during our storage rental, trailer issue truck rental.
The prices are very high compared to competitors
Glenda, was so helpful, courteous, and extremely kind. I`ll be recommending her any future U-Haul business.
The staff was very professional and always helpful. I would definitely use this facility again.
I am grateful for this U-Haul facility and their Staff for all their help and patients with me during this transitional period in my life. Thank you U-Haul.
The staff was great. I paid for extended access, that worked for me.
Overall the experience was very satisfactory. Thanks
thank you for your friendly services
Said anything to get me to drive over with a full trailer and then talked in circles after they realized what units were currently available. only solution was 3 units on 3 diff floors
overall very good service
need a place to throw trash
The staff was very helpful pleasant and friendly. Good grest5 job to the two ladies at the counter VERY VERY VERY SWEET GOOD ATTUTUDE THANKS
I did not like the fact that I had to pay a full month for one months rental. Staff was sympathetic but said they could not help. Shame on you for ripping seniors off.
The Staff members were very helpful and friendly. All of my questions were answered with a great deal of professionalism. Thanks for a wonderful customer service experience.
I might recommend however I would tell whomever to paay for the access. Ended up not using the facility because the card wouldn`t work so we had to unload somewhere else in the rain no less at 11 pm.
Glenda did a great job on customer service and assisting.
i always use Uhaul for moving and storage
Great management, great employees, reasonable and helpful. Honestly, did not expect as much. Thanks for the swell experience, C-
Excellent customer service and a great facility.
Staff was nice and very helpful with storage information. They could not assist with my compliant regarding bad customer service in Albuquerque. Referred to the 1 800 number.
The service was excellent. Staff was very helpful and courteous.
Very good staff and facilities. Well done. Thank you!.
Your security system sucks. It is just terrible. I paid for after hours access and was only able to get in after hours one time. Waste of money.
Attended efficiently quickly. A few unexpected gestures that really made for a swell experience. Truly, this was positive beyond expectation.
Veronica and Tim provided excellent service. They answered my questions and concerns with confidence and efficiency. I would highly recommend this facility.
very helpful and considerate staff, helped me with a difficult situation.
This was the final leg of my move from St.Louis and the transaction at this location was the FIRST smooth part of my move, Thanks to CJ.
Thank you, I will come back if I ever need to.
The staff was very helpful !!!!
This is my 2nd time using this facility, will use it again.
The service was not the best because there time when questions could not be answered and wanting to add more late fee for being late one time.
Your staff was very professional,kind and quickly came to my aid when I needed assistance with the storage door. Thanks!
i appriciate the service, thank you.
The employees at U-Haul are very courteous and proffessional. This is my third or fourth use of this particular facility.
Service was awesome....excellent even.
The faacility was well managed and I had a very good experience while I used it.
I really have no complaints but just wasn`t to happy when you pay for a full month but you move out before your next month is due. You don`t get the rest of the money that you paid for the storage.
They are friendly and very hospitable. They also helped me subcontract movers to take my items in the my storage building to my new apartment.
User-friendly process and very professional!
Service was excellent. This is the second time I use this facility. I will use it again if I ever need storage or truck rental
The staff was just fantastic and everytime I went to the U-Haul Co. The staff went above and beyond to help me. I would highly recommend this U-Haul location to all my family, friends, and co-workers.
the staff was very helpful and sweet. actually for 7 years that i had my stuff in storage, its always been like that..thank u
Very professional, seamless process!
great staff, great service!
Everytime I have been to or called your location everyone has been extremely helpful and efficient.
Very easy to use, very secure, and so convenient
David and his staff were excellent. A tremendous help that allowed my move to go very smoothly.
Satisfactory for my current needs.
Staff and management are extreamly nice,knowledgable and helpful they made my nightmare move more tolerable.
Mr. Harris and his staff were all very courteous, helpful and informative simply AWESOME!
Thanks, Lorene Scott
Your elevator safety certification has expired.
everyone was very helpful, made the experience painless
Excellent staff, very clean and secure facility.
Everyone was extremly helpful and friendly. Thank you.
The staffs are extremely helpful Michael and Detnna
Friendly service, clean facility.
Very nice location and the staff are greate, especially David the manager for this location.
well organized and helpful
The staff went above and beyond to help accommodate our needs after a long day. The manager even helped us move a heavy couch into our storage unit. Thanks! You were the best part of our move.
service was very slow, employees did not seem to have a solid understanding of the u-box system
The staff was great, very knowledgable and friendly. They explained everything thoroughly. Overall, great service!
Everything was smooth and professional, excellent service.
Very good, friendly service provided by several personnel. A/C was out in the salesroom which made it uncomfortable for customers and staff.
had a very good experience, no problems at all.
The staff was very friendly and helpful. I really felt like I was getting good service, which is way more than I can say for some of the other companies.
I was even able to sell a big desk to the Ubox driver for use at a Uhaul corporate office! Perfect synergy there.
Very nice staff at this location.
I enjoyed my experience at this UHaul location. The staff is very friendly and knowledgeable.
Everyone was very friendly and made it easy to reserve and close out my storage unit when needed. Thank you!
The location has best staff ever, they are the main reason I keep coming back. They are always professional,friendly and knowledgable. Keep up the good work
Very helpful and professional staff. Convenient location and maintained very well. Highly recommend!
i am 56 years old and have used u-haul many times over the years. this location and staff are among the best.
It was convenient and easy to work with you. We have rented some space at least a few times and it is hassle free.
I had an indoor storage unit it was hot most of the time there restroom always had an odor. Other than that my overall A
Very impressive! Initially, I was only going to gather information however, I was sold on the services, the staff very helpful, and the website is wonderful-Great job! E. Breedlove
You should give all the staff there a promotion and a raise.
During my three-year storage with U-Haul, I had a very good experience and would certainly come back should I need the facility again. Thank you. Alta
Bernie Koepler was excellent in getting me into the right storage unit and made sure that it was as easy as possible.
Pleasant, helpfull staff.
I found the rodent traps disturbing. The facility smells horrible and its quite obvious that cleaning is sparse infrequent. I had to deodorized my stuff. Nevertheless, the staff made it bearable.
I found the rodent traps disturbing. The facility smells horrible and its quite obvious that cleaning is sparse infrequent. I had to deodorized my stuff. Nevertheless, the staff made it bearable.
The staff at Rundberg was good. Did not like dealing with U-Haul call center. I was assured of change on my order. None of the 5 reps I spoke with did what they said they would to correct order.
Overall a GREAT experience
My storage unit was flooded by a plumbing issue in the building. No offer to transfer units were offered to me. As it turns out, I did experience damage to personal property.
The wait to check in was too long it-seems like it always is. You should streamline the process. Follow the lead of rental car companies.
I like this operation used them last year, too.
I saved a lot of money by using this U-Haul storage facility as compared to the ones offered by the movers. The staff has always been friendy and willing to help. I also used their recommended movers.
Bernie was great in getting me setup with truck and storage Thanks
I felt my things were very safe and I was not afraid to go by myself to my unit at night. I will use U Haul storage again.
We moved to Austin, Tx from Orlando, Fl in March. Our experience was a great one. Thanks for all of your help. The staff was great and very helpful too.
The staff was very nice. The facility is the cleanest I have ever seen.
I found the staff to be very helpful. I was really pleased w/the staff that worked with me when I fell on hard times so that I was able to keep my things.
Very good and very clean environment. Excellent costumer service
the staff that was working Sunday, 7 May were extremely nice and helpful. We were exhausted with moving and they made everything easy for us. Thank you!
THE STAFF WAS EXCELLENT,FRIENDLY AND VERY HELPFUL,I WILL USE YOU AGAIN IN THE FUTURE.. THANK YOU VERY MUCH...AND GOD BLESS U ALL
Never had any issues or problems with this rental.
I was very pleased with the excellent service and good manners of the U-Haul employees at the Rundberg Lane location.
So far it has been a positive experience.
Cyd was very helpful and courteous!!
very helpful staff! appreciated that fact! did not encounter one single problem!
fast, prompt and great service. Thank You
great staff and great facilities, better than outside facilities. Thanks a lot!
Keisha not sure if I spelled her name correctly -- was fantastic~!! Cheerful, pleasant... very efficient.
Just wish you didnt close at 7 and that 24 hour access wasn`t extra. But thanks for keeping my belongings in a box safe.
level of service was great and fair
Helpful staff - willing to do more than the standard requirements.
not telling me the gas reader was upside down and putting more and more gas thinking something was wrong with the tank.
This facility was very helpful and made my move much easier.
I HAVE DONE BUSINESS WITH A FEW STORAGE COMPANYS, BY FAR THIS LOCATION IS THE BEST. THE STAFF WAS ALWAYS FRIENDLY AND WILLING TO HELP OR ANSWER ANY QUESTIONS.
The only thing that made me wonder were the black boxes inaide each unit. Were those rat traps?
in line for over 10 mins lady
went to the back 4 a phone call. think it better to wait on customers on premise asked if the $20 credit would be mailed to me, had no idea.asked if I wanted to wait
we love ms. judy she was so helpful and nice. we will come back to u-haul again just for her
manager and staff was good to me no complain if i store again will be 10125 n ih 35 nuff respect.ATX
Service was professional, friendly and very helpful.
The lady at the counter had excellent customer service skills. Would have rated you excellent rather than good if there weren`t large trucks blocking access to the loading dock.
I stopped in this location by accident as I meant to go to the Public Storage next door. Due to the superior service I received I decided to switch and rent a storage unit here.
The staff and facility were great. I will recommend friends to use it.
Judy and Mike were very helpful to meet all my needs with a 14` Van and Self storage.
The entire staff at this location are professional, friendly, and outgoing. It felt like dealing with long time friends.
Judy and Cyd are so friendly and courteous, and professional! I will go to whatever location they are working if I need storage facilities again! Sincerely, Charlie Moss
your staff at the offic on i35 and rundberg are very courteous and very friendly
great customer service, very timely.
Char was kind, informative and like a friend.
The facility and staff were excellent. I am looking forward to doing alot of business with U-HAUL in my future
Judy, was very hepffull and the personal was in the morning shift.
the truck was very slow @ the time was going up the hills speed drop to 30 miles and the RPMS TO HIGH
For the past year I had my things in storage at another uhaul storage location...it went well. I expect good things for this upcoming year a this current location.
My overall experience was fast friendly and customer service was great, she made this extreamly easy and was very helpful
Less then enthusiastic staff-long phone hold times- restroom in storage had a foul smell. Theft incident while we were unpacking that went unfilmed due to the lack of a camera in our hallway.
the clerk was very knowledgeable and was able to go over all my options for moving into a `bigger` place. thanks
average, not anything special
was not aware until moving in that access to the units would only be allowed during specific hours, very inconvenient with my schedule
The entire staff was great!
All staff was very friendly and courteous. Keep up the good work!!!
Judy FreemanManager really helped us out alot! We really appreciate her.
Way better than the independent and smaller storage facilities. Secure, safe, very clean. They don`t try to oversell --- that`s a really good thing !!!
Totally satisfied customer.
Office is quiet and laid back. My only complaint is the very, very heavy smell of old cigarettes. It`s enough of a problem for me to rate good instead of very good or excellent.
I really appreciated the phone call every month to make sure I didn`t pay late.
Great service! I had a great experience knowing that my things were safe and secure because of the security level.
Mgr. was very friendly and helpful, she was AWESOME!!!
The only problem I had was when my credit card expired. Rather than alert me and ask for my new expiration date, I was charged a late fee. It took 2 billing cycles to get this straightened out.
I was very disappointed that when we arrive to place items in the storage the unit I had rented earlier was locked.
Making payments was difficult. The staff did not seem to want to let me pay how I wanted. Rather, each time I paid, the staff would attempt to sell me their online option, which costs $10.
After having rented a storage space here for the last 3years I would rate both the facility and personel top notch. Never had a problem.
staff were very helpful and courteous
very good experience and I would use u-haul storage again
Excellent/professional service. extremely pleased with the young lady that assisted me name I can`t recall
The clerk that helped me was very friendly and helpful however she was the ONLY one behind the counter that day and the wait was around 30-45 minutes! Totally ridiculous.
I always had promt email responses to any question. I disliked the hours because they did not work very well with my schedule
excellent,and friendly personel on hand to help
Judy Cyd were ther greatest! They really helped me out in a time when Iwas in desperate need and they were friendly and gracious.
I take no exceptions to the service/experience at this facility
Service was good and facility in optimum conditions!!
I have been doing businss at this location since the 90`s and will continue
i think the rates are a little expensive but the facility is well staffed and maintained.
staff were very professional and courteous plus highly patient with changes. only available large size truck, medium size truck became available and staff took time to change contract..thanks
Great staff, they were able to get my storage unit set up in minimal time, and get my truck turned in as well. Kudos to all there!
My only area of concern is that I do not have 24hr. access to my facility. The staff was very helpful and courteous.
Nice facility, Excellent service
The staff member that assisted me was very pleasent to work with!
I went in on monday to purchase a storage unit and when I went back on tuesday, my information was not in the system/had not been saved. I had to start the process all over again.
The staff was very helpful. Cyd was fun to deal with and got us set up with what we needed.
Current manager, Kevin Thompson not certain about last name has been extremely courteous and helpful with my concerns.
Very nice storage facility and close to my home. I feel my belongings are safe there.
All my needs were met. No other comments. Thanks.
Location is understaffed. The white guy with the hat on was helpful, might be the manager. Issue with non- communication of holding of my funds.