Customer Reviews for U-Haul Moving & Storage of Rundberg
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of U-Haul Moving & Storage of Rundberg
Everything is very well, and the workers enjoy excellent attention.
The General Manager was very professional loved the experience
Bring the prices per mile down to under a dollar.
Great service. All my concerns with the billing were addressed.
I was wowed by the customer service that I recieved!
Great and very nice people.
They were short staff but you could not tell.
Greeting and the preparation over the phone was exceptional. Staff was professional and helpful. They represented your brand very well
We know for a fact that when we reserved online, we did a one way rental - Renting at this location and returning at our destination.
For some odd reason, we could not return the rental at the destination location and had to hold the rental overnight. It was appreciated that we had been charged an extra day instead of all the fees associated with returning the rental late and for that the customer service is exemplary!
The only issue I have is the fact that I could not tow a trailer with my Jeep Wrangler. I had to go borrow a truck so that I could actually move my motorcycle from one place to another.
The customer service was great! We had a furniture dolly that was broken and when I went back in to get a replacement they waived the fee for the inconvenience. I really appreciate that small gesture that Veronica made. I will recommend people to use this location. Thanks!
I dropped the trailer after hours.
This location was helpful and considerate.
Make sure the hood is shut all the way. Drove off and noticed the hood in the truck was flipping up and down so had to pull over and shut it all the way. Scared the heck out of me when I saw it starting to fly up.
The folks at this location were helpful, friendly, and considerate! Will definitely use them again for any future moves!
I can't think of a thing to recommend. You seem to have a well run organization at this location.
Please don't leave the desk unattended making a big line of customers. Definitely not acceptable having to wait for a while to be attended.
the help I received the last day was amazing :
Better way to handle the gassing of the vehicles.
Originally a make the reservation on another location, but when I showed up they did not haved the equipment, and it even looked like they did not care. I was glad that this location had the equipment I needed an accepted my reservation even do it was not made with them.
There were meth pipes in the center console of the truck. It was disgusting and made me nervous to even be driving the truck. The employees knew about them, and removed them after I got in the truck, but I will never be using that location again.
Staff very helpful. For first time renters would be nice if they briefly verbally explain the credit card process. I was surprised to find 2 charges on my card for the use but was later told it was a hold. Some first time users might not have the available credit. Just a suggestion.
This location charged me another $120 for in case something goes wrong because of area, so I was told. Grant you they will put my money back into my account but 2 days later if it's not the weekend. Was not mentioned on their website they would do this.
You don't have to improve nothing. Everything was well customer service was good. Everybody that work there was very nice. I will be coming back soon.
The lady that proceeded the rental was absolutely fantastic ! Very cheerful and accommodating. she is a 10 in my books !
Ms. Luna is exceptional! She never seems to get fizzled, is always professional and most efficient in all things Uhaul.
Thank you Ms. Luna for helping me save my families memories.
fast service I was in and out!
It is my third time using that location, and I have been completely satisfied each time. The staff worked quickly and were very courteous.
The way the previous agency acted was just unprofessional. They cancelled my reservation just because one of the officer got a pain in her leg or got fractured and took the day off. Other officers could not do anything to proceed with other reservations. Worst scenario was that they even did take time to call me and let me know about the change. Then, I arrived there, and I had to wait until they transfer my reservation to 10125 N Ih 35
Austin, TX 78753.
I liked the 125 N IH 35 location. I think they should offer ride back to customers and not wait until they ask. I even didn't that there could be ride back options. No one offered it to me. But I wouldrecommend this location to friends.
The online process was excellent. The customer service at the location was outstanding. Drop off was after hours and was perfect.
My whole experience with u haul frm reservations to blowout on the u haul was terrible but these guys at this location was great
You guys keep the great work.
Need to charge lower rate.
I would like an easier way to gauge how many gallons of gas I should put in the tank.
The whole experience was great. Went in said what I wanted and I was on the road within 10 minutes. Drop off was even quicker. Some one unbolted the trailer and I was off the lot in less than 5 minutes. I thought I had a NASCAR team helping me.
Lower gas payment and fill up the tanks so that's all we have to do. This "we have it at 3/4full" is for the birds.
The cashier looked tired and was very unfriendly. Furthermore, he failed to mention the extra $75 deposit fee if I paid with debit. Even after I paid he failed to tell me. I had to see it on the receipt. That is when he explained the debit/credit options of paying. If he would have explained this to me, then I would have paid with the option of credit. I need this money put back in my card as soon as possible. This is causing me a great deal of stress.
Friendly and professional staff
Hefty price but everything else was fantastic
couldn't find how to adjust the side view mirrors & Sun visor on driver side is loose so keeps sinking down
Short trip so managed
One of your worker seem he had a bad attitude problem.Act like he didn't want to help me.I don't want to go back to this site again
The appointment time I was sent on my online text and email was 8/31/16 @ 7:00am. So I got up early and headed out through morning traffic 40 minutes to get there to only be told that there would be no one who could perform the installation till 1pm. Need better communication between the online and the actual location. If I needed to call the location to schedule a head of time, I was not informed to do so.
They wanted to play a fast one on me such that I would fill up the tank even though I picked up an half tank truck. Just because, I didn't see the gauge and couldn't tell.
They should be truthful to all customers.
Our experience was very pleasant. I would recommend U-box for short term storage.
Crowded and busy. But after waiting about 20 minutes and going into the store, I got the counter person's attention and she came out and personally unhooked the trailer for me.
it went without a hitch!
Very friendly and welcoming staff. I pulled into marked zone and within minutes staff had me unhooked and on my way.
Be more honest as to how much the rental will be. I thought my rental was going to be one price but mileage was added and my move was more than I had budgeted for.
Lost all my stuff due to hurricane...
Keep what you doing now going this place has good people and they are well train you can not ask any more than that
Rates are excessive and should go back.
This location always has top quality professionals. Male and female employees. Friendly. Waiting time is minimal. Plenty of equipment. Great location.
Rude staff i got hung up on countless times when trying to resolve an issue regarding my unit since im in the hospital and lost all my stuff as a result. Thanks a lot
Great customer service, will definitely use again!
Easy and quick transaction getting what I requested online. No complaints and equipment was available. Long time customer of uhaul
They don't help the customer very well !
There seems to be only one person that knows what they are doing and they are over worked.
I RESERVED A TRAILER AT THE FM620 LOCATION.WHEN I CALLED 10 MINUTES OUT THEY SAID THEY DID NOT HAVE THE TRAILER I RESERVED. SO THEY SENT ME TO ANOTHER LOCATION.A COUPLE OF DAYS LATER I CALLED TO GET MY 50 DOLLAR CREDIT.THE CUSTOMER SERVICE REP SAID I HAD NO CREDIT DUE TO ME BECAUSE THEY SAID THEY SENT ME A EMAIL AND LEFT A MESSAGE WHITCH WAS A LIE I RECIEVED NEITHER.WHEN I TOLD HIM I RECIEVED NEITHER HE STILL REFUSED TO GIVE ME A REFUND,THE CUSTOMER SERVICE AT THIS LOCATION APPOLIGIZED AND GOT ME MY REFUND.I WORK FOR A MAJOR RETAIL COMPANY I WILL MAKE SURE MY COMPANY IS AWARE OF YOUR TAKTICS.
Love the guys in the office. They were always so helpful and patient
This location was nice. However, the initial drop off location I was given ( 4021 N INTERSTATE 35 AUSTIN, TX 78722 ) refused to take my keys insisting that they were too full. I was told to call the 1-800 number and find an alternate location. Driving up and down I-35 in standstill Austin traffic during a torrential downpour begging U-Haul locations to take receipt of their property was extremely aggrevating.
No complaint here. Veronica has been extremely helpful and very efficient in insuring our unit is locked. A very friendly person.
The systems or processes provided by UHaul seemed to significantly slow down the desk staff, so the wait was extraordinarily long for very few people in line.
Location for drop-off was changed, I did not catch it when I picked the truck up & rep did not tell me it had been changed. Had to go 20 miles in the wrong direction in Austin rush hr traffic. When I finally go there, long line of customers waiting with ONE person at counter.
Great service and outstanding product! I'm a 5'5" tall woman who had no problem whatsoever managing the truck. I just loved the whole experience. Thanks!
No complaints on the location. However I had a terrible experience renting. After I initially reserved the trailer, the pickup location, return location and price all changed without notifying me. I was able to catch the price and pickup prior to the rental, but I did not notice the drop off and went to the wrong location to return it.
Gentleman was knowledgable and helpful
No hassles so all was good
The experience was quick, matter of fact, and pain-free. Especially appreciated the courtesy of allowing me to return my moving blankets later in the week, as I had not been informed I was renting them rather than purchasing them at my pick-up location. These guys get 5 stars!
Quick and easy turn-in. Just what was needed after a long day of moving. He even directed us to the local Home Depot for some bolts that we needed.
Rental of trailer went smooth. However storage services were poor. I wouldn't have needed this truck if it weren't for your poor storage services. I took my business elsewhere.
Services were poor for the storage unit. Tried auctioning my items after 3 mo and only had it 3mo. which were all paid. Rep wanted me to pay 300+ dollars for fees of auctioning
Van smelled of dog. There was dog hair in cargo area and what appeared to b stains on rubber csrgo floor mat.
My U-Haul was moved from one location to another so I had to pick up in a different location No one informed me of this until the day of pick-up
Our drop off location was great, however, I received a text confirming that I was to drop off at 4021 N IH35 Austin 78722 (which is where we requested to drop off). When we arrived, they were rude telling me that they did not have room and I would have to take it to another location. Very frustrating! I rate that location "poor". All they were interested in was telling us how stupid we were and that Uhaul's trafficking department in Arizona has no idea whats doing on in Austin. Based on that experience, I cannot recommend Uhaul. Next time we will hire a moving company.
Thank you for a quick and easy experience. Good job!!!
I got a truck with a bad battery and a trailer with 2 cracked tires.
Had to call road side assistance twice during my trip.
It was a long trip (Austin TX to CA), the trip was delayed 6 hrs and I had to pay hotel and ppl to help me unload due to the delay. It was a bad experience renting the truck and trailer at this location.
Once I saw that the doors were left wide open even after closing time.
All were helpful. Nothing at this location needs improvements
Please advise to me why it was ok for your staff to be rude and unhelpful always. I had payment issues and the amount changed. Never could get an answer as to why the amount was the amount.
While my reserved unit on the ground floor was unavailable at checkin, the issue was resolved effectively.
My Delivery date was changed without my consent and it took over 4 days of calling and poor customer support
Veronica and the rest of the staff are terrific!
I paid extra for after hours access. I tried to use my card but it didn`t work. I called customer service and they left a message for the manager. Next day I tried again but my card didn`t work again!
Good experience. Great service
I came across some issues but the staff were helpful in correcting them and everything is resolved and i have my stuff.
Price per mile is high on trucks but storage is good
I showed up at 8p last night with a truck full of boxes and could not unload. Left it overnight risking getting stolen. Unacceptable
It would have been nice not to get charged extra for being able to access the storage unit after hours up on the day of move in. If I were to choose another storage this would be the reason.
Very helpful and nice staff. Good customer service
Staff was very well versed and female freindly.
Continue your present effort
Staff was friendly and obliging.
Excellent customer service. They made my move so much easier. Thank you Uhaul employees at Rundberg and iH-35 location...you`re awesome.
Great location simple and to the point storage units.
The manager was always very pleasant and helpful, she is an excellent store manager. I give this location a 10, with 10 the highest on the scale.
I know this is a big corporation, but the folks here always made it seem more a `mom and pop` style operation. Very friendly and accommodating. I highly recommend this business.
Representatives were helpful and prompt in providing service... assisted with loading packing supplies into my automobile
Staff very helpful. Jason i believe took the time to show me how everything worked. Excellent service
Much nicer than other uints I have seen though I`ve never actually rented one before. Location of space right by door AND bathroom wonderful.
Recycle spot also a great tghing.
Veronica was totally on point!
There was only a little confusion when I got a call, the day of the move, from the center asking us when we were coming to get the boxes.
Everything went smoothly and the facilities were clean. Overall good experience.
No issues. A tornado hit this building and they kept me very informed.
Rat catcher trap within unit?? Was it necessary to tell me I would be charged with trespassing for being in the unit after 5pm?
our experience with this uhaul location was very good. had no problems.
Service was very good. Staff was helpful and answered all my questions:
The experience was fine before the tornado. My unit was damaged/lost though and I was a little disappointed with UHaul`s management of my total loss.
After the tornado no one was really helpful.people were siting around not helping people.
The staff members that assisted me were very courteous considering the building repairs taking place.
Building was hit by a tornado otherwise it was ok.
Very helpful staff, got me set up in a very short time with a new storage unit
My rent went up quickly and I thought it was too pricey.
The staff was very helpful and friendly.
Very helpful staff, quick and efficient.
Aside from the over charges I caught on 3 different occasions, the staff was friendly. The girl who did the reservation have me a really snag storage unit though.
Very helpful staff and clean..
Convenient location. Friendly staff.
short but good experience
The unit I was rented had someone else`s lock on it. I demanded my money back. Not the clerk`s fault. It was the computer system. I took my business elsewhere. Terrible.
my experience with uhaul on runberg has always been very. very good.
Storage was clean. Great service
Customer service was excellent the staff was friendly and worked with me on late payments.
The facility is clean yet still with insects. Staffs are very friendly and helpful. For the second floor climate-controlled storage room we rented, it was awesome and everything was kept nicely!
Staff was very helpful and friendly.
Your team of employees were great to deal with. Thank you for everything
7 p.m. is to early to close, some movers like night moving
Very helpful and accommodating, and friendly to boot. Thanks!
did not receive a credit for days not used on my storage unit
Everything was clean, staff was helpful, was in and out really quick.
every since bob took over a few years back,turned it around, the new crews have kept the standard high
Everything was great. The building is clean, the unit is convenient, and the staff was very helpful.
I never felt insecure about my belongings being in this storage. This place is trusted and reputable.
Timothy was extremely helpful during our storage rental, trailer issue truck rental.
The prices are very high compared to competitors
Glenda, was so helpful, courteous, and extremely kind. I`ll be recommending her any future U-Haul business.
The staff was very professional and always helpful. I would definitely use this facility again.
I am grateful for this U-Haul facility and their Staff for all their help and patients with me during this transitional period in my life. Thank you U-Haul.
The staff was great. I paid for extended access, that worked for me.
Overall the experience was very satisfactory. Thanks
thank you for your friendly services
Said anything to get me to drive over with a full trailer and then talked in circles after they realized what units were currently available. only solution was 3 units on 3 diff floors
overall very good service
need a place to throw trash
The staff was very helpful pleasant and friendly. Good grest5 job to the two ladies at the counter VERY VERY VERY SWEET GOOD ATTUTUDE THANKS
I did not like the fact that I had to pay a full month for one months rental. Staff was sympathetic but said they could not help. Shame on you for ripping seniors off.
The Staff members were very helpful and friendly. All of my questions were answered with a great deal of professionalism. Thanks for a wonderful customer service experience.
I might recommend however I would tell whomever to paay for the access. Ended up not using the facility because the card wouldn`t work so we had to unload somewhere else in the rain no less at 11 pm.
Glenda did a great job on customer service and assisting.
i always use Uhaul for moving and storage
Great management, great employees, reasonable and helpful. Honestly, did not expect as much. Thanks for the swell experience, C-
Excellent customer service and a great facility.
Staff was nice and very helpful with storage information. They could not assist with my compliant regarding bad customer service in Albuquerque. Referred to the 1 800 number.
The service was excellent. Staff was very helpful and courteous.
Very good staff and facilities. Well done. Thank you!.
Your security system sucks. It is just terrible. I paid for after hours access and was only able to get in after hours one time. Waste of money.
Attended efficiently quickly. A few unexpected gestures that really made for a swell experience. Truly, this was positive beyond expectation.
Veronica and Tim provided excellent service. They answered my questions and concerns with confidence and efficiency. I would highly recommend this facility.
very helpful and considerate staff, helped me with a difficult situation.
This was the final leg of my move from St.Louis and the transaction at this location was the FIRST smooth part of my move, Thanks to CJ.
Thank you, I will come back if I ever need to.
The staff was very helpful !!!!
This is my 2nd time using this facility, will use it again.
The service was not the best because there time when questions could not be answered and wanting to add more late fee for being late one time.
Your staff was very professional,kind and quickly came to my aid when I needed assistance with the storage door. Thanks!
i appriciate the service, thank you.
The employees at U-Haul are very courteous and proffessional. This is my third or fourth use of this particular facility.
Service was awesome....excellent even.
The faacility was well managed and I had a very good experience while I used it.
I really have no complaints but just wasn`t to happy when you pay for a full month but you move out before your next month is due. You don`t get the rest of the money that you paid for the storage.
They are friendly and very hospitable. They also helped me subcontract movers to take my items in the my storage building to my new apartment.
User-friendly process and very professional!
Service was excellent. This is the second time I use this facility. I will use it again if I ever need storage or truck rental
The staff was just fantastic and everytime I went to the U-Haul Co. The staff went above and beyond to help me. I would highly recommend this U-Haul location to all my family, friends, and co-workers.
the staff was very helpful and sweet. actually for 7 years that i had my stuff in storage, its always been like that..thank u
Very professional, seamless process!
great staff, great service!
Everytime I have been to or called your location everyone has been extremely helpful and efficient.
Very easy to use, very secure, and so convenient
David and his staff were excellent. A tremendous help that allowed my move to go very smoothly.
Satisfactory for my current needs.
Staff and management are extreamly nice,knowledgable and helpful they made my nightmare move more tolerable.
Mr. Harris and his staff were all very courteous, helpful and informative simply AWESOME!
Thanks, Lorene Scott
Your elevator safety certification has expired.
everyone was very helpful, made the experience painless
Excellent staff, very clean and secure facility.
Everyone was extremly helpful and friendly. Thank you.
The staffs are extremely helpful Michael and Detnna
Friendly service, clean facility.
Very nice location and the staff are greate, especially David the manager for this location.
well organized and helpful
The staff went above and beyond to help accommodate our needs after a long day. The manager even helped us move a heavy couch into our storage unit. Thanks! You were the best part of our move.
service was very slow, employees did not seem to have a solid understanding of the u-box system
The staff was great, very knowledgable and friendly. They explained everything thoroughly. Overall, great service!
Everything was smooth and professional, excellent service.
Very good, friendly service provided by several personnel. A/C was out in the salesroom which made it uncomfortable for customers and staff.
had a very good experience, no problems at all.
The staff was very friendly and helpful. I really felt like I was getting good service, which is way more than I can say for some of the other companies.
I was even able to sell a big desk to the Ubox driver for use at a Uhaul corporate office! Perfect synergy there.
Very nice staff at this location.
I enjoyed my experience at this UHaul location. The staff is very friendly and knowledgeable.
Everyone was very friendly and made it easy to reserve and close out my storage unit when needed. Thank you!
The location has best staff ever, they are the main reason I keep coming back. They are always professional,friendly and knowledgable. Keep up the good work
Very helpful and professional staff. Convenient location and maintained very well. Highly recommend!
i am 56 years old and have used u-haul many times over the years. this location and staff are among the best.
It was convenient and easy to work with you. We have rented some space at least a few times and it is hassle free.
I had an indoor storage unit it was hot most of the time there restroom always had an odor. Other than that my overall A
Very impressive! Initially, I was only going to gather information however, I was sold on the services, the staff very helpful, and the website is wonderful-Great job! E. Breedlove
You should give all the staff there a promotion and a raise.
During my three-year storage with U-Haul, I had a very good experience and would certainly come back should I need the facility again. Thank you. Alta
Bernie Koepler was excellent in getting me into the right storage unit and made sure that it was as easy as possible.
Pleasant, helpfull staff.
I found the rodent traps disturbing. The facility smells horrible and its quite obvious that cleaning is sparse infrequent. I had to deodorized my stuff. Nevertheless, the staff made it bearable.
I found the rodent traps disturbing. The facility smells horrible and its quite obvious that cleaning is sparse infrequent. I had to deodorized my stuff. Nevertheless, the staff made it bearable.
The staff at Rundberg was good. Did not like dealing with U-Haul call center. I was assured of change on my order. None of the 5 reps I spoke with did what they said they would to correct order.
Overall a GREAT experience
My storage unit was flooded by a plumbing issue in the building. No offer to transfer units were offered to me. As it turns out, I did experience damage to personal property.
The wait to check in was too long it-seems like it always is. You should streamline the process. Follow the lead of rental car companies.
I like this operation used them last year, too.
I saved a lot of money by using this U-Haul storage facility as compared to the ones offered by the movers. The staff has always been friendy and willing to help. I also used their recommended movers.
Bernie was great in getting me setup with truck and storage Thanks
I felt my things were very safe and I was not afraid to go by myself to my unit at night. I will use U Haul storage again.
We moved to Austin, Tx from Orlando, Fl in March. Our experience was a great one. Thanks for all of your help. The staff was great and very helpful too.
The staff was very nice. The facility is the cleanest I have ever seen.
I found the staff to be very helpful. I was really pleased w/the staff that worked with me when I fell on hard times so that I was able to keep my things.
Very good and very clean environment. Excellent costumer service
the staff that was working Sunday, 7 May were extremely nice and helpful. We were exhausted with moving and they made everything easy for us. Thank you!
THE STAFF WAS EXCELLENT,FRIENDLY AND VERY HELPFUL,I WILL USE YOU AGAIN IN THE FUTURE.. THANK YOU VERY MUCH...AND GOD BLESS U ALL
Never had any issues or problems with this rental.
I was very pleased with the excellent service and good manners of the U-Haul employees at the Rundberg Lane location.
So far it has been a positive experience.
Cyd was very helpful and courteous!!
very helpful staff! appreciated that fact! did not encounter one single problem!
fast, prompt and great service. Thank You
great staff and great facilities, better than outside facilities. Thanks a lot!
Keisha not sure if I spelled her name correctly -- was fantastic~!! Cheerful, pleasant... very efficient.
Just wish you didnt close at 7 and that 24 hour access wasn`t extra. But thanks for keeping my belongings in a box safe.
level of service was great and fair
Helpful staff - willing to do more than the standard requirements.
not telling me the gas reader was upside down and putting more and more gas thinking something was wrong with the tank.
This facility was very helpful and made my move much easier.
I stopped in this location by accident as I meant to go to the Public Storage next door. Due to the superior service I received I decided to switch and rent a storage unit here.
Judy and Mike were very helpful to meet all my needs with a 14` Van and Self storage.
great customer service, very timely.
the clerk was very knowledgeable and was able to go over all my options for moving into a `bigger` place. thanks
Way better than the independent and smaller storage facilities. Secure, safe, very clean. They don`t try to oversell --- that`s a really good thing !!!
I was very disappointed that when we arrive to place items in the storage the unit I had rented earlier was locked.
Judy Cyd were ther greatest! They really helped me out in a time when Iwas in desperate need and they were friendly and gracious.
The staff member that assisted me was very pleasent to work with!
Current manager, Kevin Thompson not certain about last name has been extremely courteous and helpful with my concerns.
Very nice storage facility and close to my home. I feel my belongings are safe there.